Hello,

We would like to request a technician for the location below:

Address: 855 El Camino Real #110
Date: April 24, 2023 (Monday)
Time: 9:00 AM PST
Access to Store: Granted
Dynamix Ref Number: 110291
Device Type: Grill Printer /
Connection Type: Ethernet connection

 

Work Needed:

- Check the Network connection of the printer since it will not pick up the correct IP address
- Verify that the printer is getting a correct IP address
- Run a test order and confirm that the printer is working
- Make sure the label is added to the replacement device

 

Troubleshooting Steps were taken:

&middot; Checked printer connections and reboot
&middot; Performed test printer- it worked but could not print from the terminal
&middot; Performed Hard Reset
&middot; Checked backend settings and verified It&rsquo;s routed to the correct printer
&middot; Since it was still not working, rerouted to another printer and it worked.
&middot; Replace the defective printer and after installing the replacement printer, still not printing


Thank you and looking forward to your response.

Kind Regards,
Dianah