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<body data-gr-ext-installed="" data-new-gr-c-s-check-loaded="14.1029.0">Ticket ID : 422<br />
Ticket Title : 110406 / Dela Rosa Yerba Buena / Wirirng issue from Patch<br />
<br />
Dear Lapinsee Bim,<br />
<br />
You have been assigned to the following ticket:<br />
<br />
Ticket No : TKT000108<br />
Status : Open<br />
Category : Other Problem<br />
Severity : Minor<br />
Priority : Normal<br />
<br />
DYNAMIX TICKET NUMBER:&nbsp;110406<br />
<br />
Description :<br />
Hi JC,<br />
<br />
This is related. To give ample time, let’s have Bim arrive at 7am. I will meet her at that time instead of 8am as we had discussed on the call earlier. <br />
<br />
Thank you!<br />
________________________________________<br />
From: jc@mybluetechnology.com <br />
Sent: Tuesday, April 25, 2023 7:21:19 PM<br />
To: Nuranne Dairkee <br />
Subject: FW: 110406 / Dela Rosa Yerba Buena / Wirirng issue from Patch <br />
 <br />
Hi Nuranne, I’m assuming this is not related to what you want to work with Bim In Delarosa YB .If that is the case, I will send BIM at 7am instead of 8, s she will have 1 hour to service this call.<br />
 <br />
Best,<br />
 <br />
JC<br />
 <br />
From: Dynamix Frontline Services  <br />
Sent: Tuesday, April 25, 2023 6:42 PM<br />
To: supportticket@mybluetechnology.com; jct@mybluetechnology.com<br />
Cc: ndairkee@backofthehouseinc.com<br />
Subject: 110406 / Dela Rosa Yerba Buena / Wirirng issue from Patch<br />
 <br />
Hello,<br />
We would like to request a technician for the location below:<br />
Address: 37 Yerba Buena San Francisco CA, 94103<br />
Date: April 26, 2023 (Wednesday)<br />
Time: 7:00 AM PST<br />
Access to Store:  Granted<br />
Dynamix Ref Number: 110406<br />
Device Type:  <br />
Connection Type: Ethernet connection<br />
Work Needed:<br />
To confirm the patch status<br />
Troubleshooting Steps were taken:<br />
Configured - FDLA002-KP-HOT in Meraki<br />
Added MAC- 50:57:9c:58:c8:1b / IP - 192.168.192.170<br />
Ping Test - responding / Loss rate - 0%<br />
Test Print -Working<br />
FDLA002-KP-EXPO<br />
> Connected to a patch > Switch port number 6 > IP: None<br />
Properly Onboarded in Meraki - 50:57:9c:58:ad:8c/ 192.168.192.173<br />
Ping Test- 100% Packet Loss<br />
Bypassed the patch and connect it straight to the switch<br />
Performed Powercycle. Ip now shows - 192.168.192.173<br />
Ping test - 0% packet loss<br />
test print - Okay<br />
The printer is not working behind the patch<br />
Thank you and looking forward to your response.<br />
Kind Regards,<br />
Dianah<br />
<br />
<br />
<br />
Regards,<br />
<span style="font-size:20px;"><strong>JC</strong></span><br />
<span style="font-family:verdana,geneva,sans-serif;">BLUE TECHNOLOGY<br />
Support Administrator</span><grammarly-desktop-integration data-grammarly-shadow-root="true"></grammarly-desktop-integration></body>
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