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&lt;body data-gr-ext-installed=&quot;&quot; data-new-gr-c-s-check-loaded=&quot;14.1030.0&quot;&gt;Dear Dalrymple Yann,&lt;br /&gt;
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There is an update to:&lt;br /&gt;
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Ticket ID : 263&lt;br /&gt;
Ticket Title : The Bird Hayes / Reset AV Matrix&lt;br /&gt;
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Ticket No : TKT000081&lt;br /&gt;
Status : Closed&lt;br /&gt;
Category : Small Problem&lt;br /&gt;
Severity : Minor&lt;br /&gt;
Priority : Normal&lt;br /&gt;
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Description :&lt;br /&gt;
Hello Team, &lt;br /&gt;
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We would like to request a technician for the location below: &lt;br /&gt;
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Address: 406 Hayes Street&lt;br /&gt;
Date:Time:  10AM PST 4/17/2023 (Monday) or Tomorrow&lt;br /&gt;
Access to Store: Dining&lt;br /&gt;
Dynamix Ref Number: 00110135&lt;br /&gt;
Device Type: TV &lt;br /&gt;
Connection Type: Wired&lt;br /&gt;
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Work Needed:&lt;br /&gt;
Task 1: Reset AV Matrix / Matrix receiver for TV number 4&lt;br /&gt;
Task 2: Test if the TV can play other channels/movies&lt;br /&gt;
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Regards,&lt;br /&gt;
Jeremy.&lt;br /&gt;
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Solution :&lt;br /&gt;
Arrived on site at 9:55 am&lt;br /&gt;
Located the TV with the stated issue.  Tv #4 has signal but not maching channel as stated&lt;br /&gt;
Jumped on the Bridge&lt;br /&gt;
Guy (After Work Bar GM) arrived on site&lt;br /&gt;
Explain to him what I suppose to do while on site&lt;br /&gt;
Told him I&#039;m about to reboot the Matrix for the Bar Tv&#039;s&lt;br /&gt;
Rebooted the Matrix in the Network room&lt;br /&gt;
Disconnecred and reconnected HDMI connection to Matrix at TV&lt;br /&gt;
Spoke with Jeremy on the Bridge and explained to him what I had done but told him I would provide details in my report&lt;br /&gt;
TV #4 is back but still with incorrect channel&lt;br /&gt;
Tested TV #8 using the Samsung remote to change channel (which seems to control the rest of the TV&#039;s which I change channel and other TV&#039;s on the Matrix) except for TV #4&lt;br /&gt;
Decide to use the Comcast remote and TV #4 respond to switching channels&lt;br /&gt;
Match the channel of TV #4 with TV #8 (again, that TV seems to control the Matrix Channels) and all TV&#039;s are now on the same channel&lt;br /&gt;
Did a few more test and I can get get all Matrix TV&#039;s on the same channel included TV #4&lt;br /&gt;
Ask Guy to test it himself and he is able to have TV #4 matching the rest of the other Matrix TV&#039;s using a Samsung remote (used the one labelled Matrix)&lt;br /&gt;
Talked with Guy and explain to him that different TV&#039;s have various imput (Matrix connection/some with Apple TV&#039;s and some with Comcast boxes) and that Nuranne and I worked on a document that clarify which TV&#039;s has what specific device connected to each TV&#039;s along with the HDMI imputs and I suggested if Nuranne can email Guy so they have the TV&#039;s connection nformation on site (information is not accessible to me at this time) which could be useful when needed. &lt;br /&gt;
Ask if Guy had any additional questions and if we was comfortable with the process and he said he was&lt;br /&gt;
Ask Jeremy if he had any more questions and he said no so I left the Bridge&lt;br /&gt;
Left the site &lt;br /&gt;
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Regards,&lt;br /&gt;
&lt;span style=&quot;font-size: 20px;&quot;&gt;&lt;strong&gt;JC&lt;/strong&gt;&lt;/span&gt;&lt;br /&gt;
&lt;span style=&quot;font-family: verdana, geneva, sans-serif;&quot;&gt;BLUE TECHNOLOGY&lt;br /&gt;
Support Administrator&lt;/span&gt;&lt;grammarly-desktop-integration data-grammarly-shadow-root=&quot;true&quot;&gt;&lt;/grammarly-desktop-integration&gt;&lt;/body&gt;
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