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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple style='word-wrap:break-word'><div class=WordSection1><p class=MsoNormal>Angel us taking care of this call.<o:p></o:p></p><p class=MsoNormal><o:p>&nbsp;</o:p></p><p class=MsoNormal>JC<o:p></o:p></p><p class=MsoNormal><o:p>&nbsp;</o:p></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b>From:</b> Dynamix Frontline Services &lt;frontline@dynamixsupport.com&gt; <br><b>Sent:</b> Friday, April 14, 2023 11:06 AM<br><b>To:</b> supportticket@mybluetechnology.com<br><b>Cc:</b> jc@mybluetechnology.com; ndairkee@backofthehouseinc.com<br><b>Subject:</b> Re: Investigate the Beeping sounds<o:p></o:p></p></div></div><p class=MsoNormal><o:p>&nbsp;</o:p></p><p class=MsoNormal>Hello Blue Technology,&nbsp;<br>&nbsp; <o:p></o:p></p><p>We would like to request a technician for the location below:<o:p></o:p></p><p>&nbsp;<o:p></o:p></p><ul type=disc><li style='mso-list:l0 level1 lfo1'>Address: 1199 Valencia Street<o:p></o:p></li><li style='mso-list:l0 level1 lfo1'>Date: April 17 at<o:p></o:p></li><li style='mso-list:l0 level1 lfo1'>Time:&nbsp;12noon PST<o:p></o:p></li><li style='mso-list:l0 level1 lfo1'>Access to Store: &nbsp;Granted c/o Kitchen Staff&nbsp;<o:p></o:p></li><li style='mso-list:l0 level1 lfo1'>Dynamix Ref Number: 110134<o:p></o:p></li><li style='mso-list:l0 level1 lfo1'>Device Type: Wired<o:p></o:p></li><li style='mso-list:l0 level1 lfo1'>Connection Type:<o:p></o:p></li><li style='mso-list:l0 level1 lfo1'>Connected to Switch # (Only for new hardware)<o:p></o:p></li></ul><p>&nbsp;<o:p></o:p></p><p>Work Needed:<br>To check and turn off the beeping sound on the UPS.<br><br><br><br>Troubleshooting Steps taken:<br>Rebooted UPS still kept on beeping.&nbsp;<o:p></o:p></p><p class=MsoNormal><br><br><br>--------------- Original Message ---------------<br><b>From:</b> Justin Carr [jcarr@berettasf.com]<br><b>Sent:</b> 4/14/2023, 1:33 PM<br><b>To:</b> <a href="mailto:frontline@dynamixsupport.com">frontline@dynamixsupport.com</a><br><b>Subject:</b> Re: Investigate the Beeping sounds<br><br><br><o:p></o:p></p><div><div><div><div><p class=MsoNormal>Hi there,<o:p></o:p></p></div><div><p class=MsoNormal>&nbsp;<o:p></o:p></p></div><div><p class=MsoNormal>Someone will be at the store after 7am and all day. Our dinner service starts at 5pm.&nbsp;<o:p></o:p></p></div><div><p class=MsoNormal>&nbsp;<o:p></o:p></p></div><div><p class=MsoNormal>Thank you,<o:p></o:p></p></div><div><p class=MsoNormal>&nbsp;<o:p></o:p></p></div></div></div><div id=ms-outlook-mobile-signature><div><p class=MsoNormal>&nbsp;<o:p></o:p></p></div><p class=MsoNormal>Get <a href="https://aka.ms/o0ukef" target="_blank">Outlook for iOS</a><o:p></o:p></p></div></div><div class=MsoNormal align=center style='text-align:center'><hr size=2 width="98%" align=center></div><div id=divRplyFwdMsg><p class=MsoNormal><b><span style='color:black'>From:</span></b><span style='color:black'> Dynamix Frontline Services &lt;<a href="mailto:frontline@dynamixsupport.com">frontline@dynamixsupport.com</a>&gt;<br><b>Sent:</b> Friday, April 14, 2023 10:29:44 AM<br><b>To:</b> Justin Carr &lt;<a href="mailto:jcarr@berettasf.com">jcarr@berettasf.com</a>&gt;<br><b>Subject:</b> RE: Investigate the Beeping sounds</span> <o:p></o:p></p><div><p class=MsoNormal>&nbsp;<o:p></o:p></p></div></div><div><p class=MsoNormal>Hello Justin,&nbsp;<br>&nbsp; <o:p></o:p></p><p>I hope this email finds you well. We are reaching out to schedule a technician to check the UPS to&nbsp; at your store. Can you please let us know the earliest time that an employee will be available to let the technician in on Monday, April 17?<o:p></o:p></p><p>We understand the importance of minimizing disruption to your operations and we will make every effort to schedule the technician's visit at a time that is convenient for you. If you have any questions or concerns, please do not hesitate to reach out to us.<o:p></o:p></p><p class=MsoNormal><br><br>Regards,&nbsp;<br>Claudette<br><br><br>--------------- Original Message ---------------<br><b>From:</b> Dynamix Frontline Services [frontline@dynamixsupport.com]<br><b>Sent:</b> 4/14/2023, 1:48 AM<br><b>To:</b> <a href="mailto:jcarr@berettasf.com">jcarr@berettasf.com</a><br><b>Subject:</b> Investigate the Beeping sounds<br>&nbsp; <o:p></o:p></p><p>Hello Justin,<br><br>Thank you for your response.<br><br>We will continue to investigate this further and keep you posted with the next possible action we need to take.<br><br>We appreciate your patience.<o:p></o:p></p><p>Regards,<br>Dianah<br>--------------- Original Message ---------------<br><b>From:</b> Justin Carr [jcarr@berettasf.com]<br><b>Sent:</b> 4/13/2023, 8:58 PM<br><b>To:</b> <a href="mailto:frontline@dynamixsupport.com">frontline@dynamixsupport.com</a><br><b>Subject:</b> Re: No internet<br>&nbsp;<o:p></o:p></p></div><div><p class=MsoNormal style='background:white'><span style='font-size:12.0pt;color:black'>Hi there,<o:p></o:p></span></p></div><div><p class=MsoNormal style='background:white'><span style='font-size:12.0pt;color:black'>&nbsp;<o:p></o:p></span></p></div><div><p class=MsoNormal style='background:white'><span style='font-size:12.0pt;color:black'>I unplugged it and plugged it back in and the beeping persists, i turn off the switch and turn it back on and it is still beeping.<o:p></o:p></span></p></div><div><div><p class=MsoNormal><span style='font-size:12.0pt;color:black'>&nbsp;<o:p></o:p></span></p></div><div id="x_Signature"><div><div><p class=MsoNormal><span style='font-size:12.0pt;color:black'>Justin Carr (He/Him)<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:12.0pt;color:black'>206-660-9578<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:12.0pt;color:black'>Assistant General Manager<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:12.0pt;color:black'>Beretta&nbsp;<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:12.0pt;color:black'>1199 Valencia Street<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:12.0pt;color:black'>San Francisco, CA<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:12.0pt;color:black'>94110<o:p></o:p></span></p></div></div></div></div><div id="x_appendonsend"><p class=MsoNormal>&nbsp;<o:p></o:p></p></div><div class=MsoNormal align=center style='text-align:center'><hr size=2 width="98%" align=center></div><div id="x_divRplyFwdMsg"><p class=MsoNormal><b><span style='color:black'>From:</span></b><span style='color:black'> Dynamix Frontline Services &lt;<a href="mailto:frontline@dynamixsupport.com">frontline@dynamixsupport.com</a>&gt;<br><b>Sent:</b> Thursday, April 13, 2023 8:20 PM<br><b>To:</b> Justin Carr &lt;<a href="mailto:jcarr@berettasf.com">jcarr@berettasf.com</a>&gt;<br><b>Subject:</b> Re: No internet</span> <o:p></o:p></p><div><p class=MsoNormal>&nbsp;<o:p></o:p></p></div></div><div><p class=MsoNormal>Hello Justin,<br><br>Thank you for your response.<br><br>We understand you have an issue with Outlook and we may need to create a separate ticket for it.<br><br>And we need to know if you still have issues with the beeping sounds. Can you please make sure that the modem is not connected to the UPS and follow the steps below: <o:p></o:p></p><p>1. Unplug and Replug the power adapter<br>2.&nbsp;If the issue persists: While plugged into the power, Turn off and on the power button.<br><br>Please let us know how it goes.<br><br>We appreciate your patience.<br><br>Regards,<br>Dianah<o:p></o:p></p><p class=MsoNormal>--------------- Original Message ---------------<br><b>From:</b> Justin Carr [jcarr@berettasf.com]<br><b>Sent:</b> 4/13/2023, 7:41 PM<br><b>To:</b> <a href="mailto:frontline@dynamixsupport.com">frontline@dynamixsupport.com</a><br><b>Subject:</b> Re: No internet<br>&nbsp;<o:p></o:p></p></div><div><div><div><p class=MsoNormal>The internet seems to be working in the office but it may have been an issue with outlook.&nbsp;<o:p></o:p></p></div></div><div id="x_x_ms-outlook-mobile-signature"><div><p class=MsoNormal>&nbsp;<o:p></o:p></p></div><p class=MsoNormal>Get <a href="https://aka.ms/o0ukef" target="_blank">Outlook for iOS</a><o:p></o:p></p></div></div><div class=MsoNormal align=center style='text-align:center'><hr size=2 width="98%" align=center></div><div id="x_x_divRplyFwdMsg"><p class=MsoNormal><b><span style='color:black'>From:</span></b><span style='color:black'> Justin Carr &lt;<a href="mailto:jcarr@berettasf.com">jcarr@berettasf.com</a>&gt;<br><b>Sent:</b> Thursday, April 13, 2023 7:19:01 PM<br><b>To:</b> Dynamix Frontline Services &lt;<a href="mailto:frontline@dynamixsupport.com">frontline@dynamixsupport.com</a>&gt;<br><b>Subject:</b> Re: No internet</span> <o:p></o:p></p><div><p class=MsoNormal>&nbsp;<o:p></o:p></p></div></div><div><div><div><p class=MsoNormal>&nbsp;<o:p></o:p></p></div><div><div><div><p class=MsoNormal>&nbsp;<o:p></o:p></p></div></div><div id="x_x_x_ms-outlook-mobile-signature"><div><p class=MsoNormal>&nbsp;<o:p></o:p></p></div><p class=MsoNormal>Get <a href="https://aka.ms/o0ukef" target="_blank">Outlook for iOS</a><o:p></o:p></p></div></div></div><div class=MsoNormal align=center style='text-align:center'><hr size=2 width="98%" align=center></div><div id="x_x_x_divRplyFwdMsg"><p class=MsoNormal><b><span style='color:black'>From:</span></b><span style='color:black'> Justin Carr &lt;<a href="mailto:jcarr@berettasf.com">jcarr@berettasf.com</a>&gt;<br><b>Sent:</b> Thursday, April 13, 2023 7:17:38 PM<br><b>To:</b> Dynamix Frontline Services &lt;<a href="mailto:frontline@dynamixsupport.com">frontline@dynamixsupport.com</a>&gt;<br><b>Subject:</b> Re: No internet</span> <o:p></o:p></p><div><p class=MsoNormal>&nbsp;<o:p></o:p></p></div></div><div><div><div><p class=MsoNormal>&nbsp;<o:p></o:p></p></div><div><div><div><p class=MsoNormal>Here a video of the UPS back up battery&nbsp;<o:p></o:p></p></div></div><div id="x_x_x_x_ms-outlook-mobile-signature"><div><p class=MsoNormal>&nbsp;<o:p></o:p></p></div><p class=MsoNormal>Get <a href="https://aka.ms/o0ukef" target="_blank">Outlook for iOS</a><o:p></o:p></p></div></div></div><div class=MsoNormal align=center style='text-align:center'><hr size=2 width="98%" align=center></div><div id="x_x_x_x_divRplyFwdMsg"><p class=MsoNormal><b><span style='color:black'>From:</span></b><span style='color:black'> Dynamix Frontline Services &lt;<a href="mailto:frontline@dynamixsupport.com">frontline@dynamixsupport.com</a>&gt;<br><b>Sent:</b> Thursday, April 13, 2023 6:16:30 PM<br><b>To:</b> Justin Carr &lt;<a href="mailto:jcarr@berettasf.com">jcarr@berettasf.com</a>&gt;<br><b>Subject:</b> RE: No internet</span> <o:p></o:p></p><div><p class=MsoNormal>&nbsp;<o:p></o:p></p></div></div><div><p class=MsoNormal>Hello Justin,<br><br>Thank you for taking the time to answer my call.<br><br>Can you please send us the picture/video of the equipment that makes beeping sounds?<br><br>We appreciate your patience.<br><br>Regards,<br>Dianah<br><br>--------------- Original Message ---------------<br><b>From:</b> Justin Carr [jcarr@berettasf.com]<br><b>Sent:</b> 4/13/2023, 6:04 PM<br><b>To:</b> <a href="mailto:help@backofthehouseinc.com">help@backofthehouseinc.com</a><br><b>Subject:</b> No internet<br>&nbsp;<o:p></o:p></p></div></div></div><div><div><p class=MsoNormal>&nbsp;<o:p></o:p></p></div><div><div><p class=MsoNormal>Hello there,<o:p></o:p></p></div><div><p class=MsoNormal>&nbsp;<o:p></o:p></p></div><div><p class=MsoNormal>We seem to have lost our internet connection to our store. Can you please help?&nbsp;<o:p></o:p></p></div><div><p class=MsoNormal>&nbsp;<o:p></o:p></p></div><div><p class=MsoNormal>Thank you,<o:p></o:p></p></div><div id="x_x_x_x_x_ms-outlook-mobile-signature"><div><p class=MsoNormal>&nbsp;<o:p></o:p></p></div><p class=MsoNormal>Get <a href="https://aka.ms/o0ukef" target="_blank">Outlook for iOS</a><o:p></o:p></p></div></div></div><p class=MsoNormal><img border=0 width=1 height=1 style='width:.0104in;height:.0104in' id="_x0000_i1034" src="https://dynamix.my.salesforce.com/servlet/servlet.ImageServer?oid=00D700000008yBW&amp;esid=0185w00001GvlhY&amp;from=int"><img border=0 width=1 height=1 style='width:.0104in;height:.0104in' id="_x0000_i1033" src="https://dynamix.my.salesforce.com/servlet/servlet.ImageServer?oid=00D700000008yBW&amp;esid=0185w00001GvlzX&amp;from=int"><img border=0 width=1 height=1 style='width:.0104in;height:.0104in' id="_x0000_i1032" src="https://dynamix.my.salesforce.com/servlet/servlet.ImageServer?oid=00D700000008yBW&amp;esid=0185w00001GvlQy&amp;from=int"><img border=0 width=1 height=1 style='width:.0104in;height:.0104in' id="_x0000_i1031" src="https://dynamix.my.salesforce.com/servlet/servlet.ImageServer?oid=00D700000008yBW&amp;esid=0185w00001Gvq7p&amp;from=int"><img border=0 id="_x0000_i1030" src="https://dynamix.my.salesforce.com/servlet/servlet.ImageServer?oid=00D700000008yBW&amp;esid=0185w00001Gvqi3&amp;from=ext"><o:p></o:p></p></div></body></html><br><br>