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&lt;body data-gr-ext-installed=&quot;&quot; data-new-gr-c-s-check-loaded=&quot;14.1030.0&quot;&gt;Dear Dalrymple Yann,&lt;br /&gt;
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There is an update to:&lt;br /&gt;
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Ticket ID : 131&lt;br /&gt;
Ticket Title : Troubleshoot Dayforce Offline-El Techo&lt;br /&gt;
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Ticket No : TKT000061&lt;br /&gt;
Status : Closed&lt;br /&gt;
Category : Small Problem&lt;br /&gt;
Severity : Minor&lt;br /&gt;
Priority : Normal&lt;br /&gt;
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Description :&lt;br /&gt;
Hello Blue Technology,&lt;br /&gt;
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We would like to request a technician for the location below:&lt;br /&gt;
Address: 2516 Mission St- El Techo and Lolinda&lt;br /&gt;
Date:  ASAP, If possible today April 5&lt;br /&gt;
Time: 9PM PST &lt;br /&gt;
Access to Store:  C/o Staff &lt;br /&gt;
Dynamix Ref Number: 109888&lt;br /&gt;
Device Type: Dayforce Touch Clock&lt;br /&gt;
Connection Type: Wireless&lt;br /&gt;
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Work Needed:&lt;br /&gt;
Task : Determine if it&#039;s a connection problem or a hardware issue.&lt;br /&gt;
Worked with support team to  ascertain whether the clock has an IP address or not&lt;br /&gt;
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Regards, &lt;br /&gt;
Alexandra&lt;br /&gt;
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Solution :&lt;br /&gt;
Vincent gave me a quick rundowm of the issue&lt;br /&gt;
Called the Bridge and spoke with Support (Claudette)&lt;br /&gt;
Based on the email information, I was under the impression the DayForce tablet was hard wired as I was asked to remove the Ethernet cable&lt;br /&gt;
Tried to unmount the tablet to check connection but could not get it off the wall&lt;br /&gt;
Asked Claudette how to unmount Tablet which she did not know&lt;br /&gt;
Told her I could call Angel who was the one who mounted it&lt;br /&gt;
Claudette said she would stay on the bridge&lt;br /&gt;
Called Angel and he told me the DayForce Table were connected via wireless&lt;br /&gt;
Followed his instructions and quickly noted that the Wireless connection was disabled so I re-enabled it&lt;br /&gt;
It took a few tries but eventually Tablet reconnected&lt;br /&gt;
IP address finally showed&lt;br /&gt;
Trigger a call home and a Software update as per the instructions&lt;br /&gt;
Device showed a Green connection and Wireless connection&lt;br /&gt;
Vincent had staff enter information and it worked as expected according to him&lt;br /&gt;
Then went to El Techo and did the same things for the second Tablet&lt;br /&gt;
When done, called the Bridge back but no Claudette&lt;br /&gt;
Called Dynamix Support, Rohit pickup the call and tranferred me to Dale as he could not contact Claudette&lt;br /&gt;
Provide Dale with IP addresses of both DayForce Tablet and Dale confirmed he could see them online&lt;br /&gt;
Informed Vincent that El Techo DayForce Tablet was fixed as well&lt;br /&gt;
Took pictures&lt;br /&gt;
Suggestions:  DayForce Tablet may need to be hard wired as the isssue was network related instead of a wireless connection&lt;br /&gt;
Left site &lt;br /&gt;
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Regards,&lt;br /&gt;
&lt;span style=&quot;font-size: 20px;&quot;&gt;&lt;strong&gt;JC&lt;/strong&gt;&lt;/span&gt;&lt;br /&gt;
&lt;span style=&quot;font-family: verdana, geneva, sans-serif;&quot;&gt;BLUE TECHNOLOGY&lt;br /&gt;
Support Administrator&lt;/span&gt;&lt;grammarly-desktop-integration data-grammarly-shadow-root=&quot;true&quot;&gt;&lt;/grammarly-desktop-integration&gt;&lt;/body&gt;
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