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<p>Hello,<br />
<br />
I hope all is well.</p>

<p>We would like to request a technician for the location below:</p>

<p>Address: 5800 Nave Drive, Suite C<br />
Date: April 17, 2023 (Monday)<br />
Time: 7:00 AM PST<br />
Access to Store: Granted<br />
Dynamix Ref Number: 110064<br />
Device Type: KDS<br />
Connection Type: Wired</p>

<p>&nbsp;</p>

<p>Work Needed:<br />
- Check KDS Physical connection why it is offline<br />
- Resolved the loading tickets issue<br />
- Check KDS displays the wrong time</p>

<p>Troubleshooting Steps were taken:</p>

<p>KDS offline:<br />
- make sure to select ethernet 1 (RJ 45)<br />
- make sure to set Wifi - off</p>

<p>KDS displays the wrong time<br />
- Set the date and time under settings<br />
- Time still not showing accurately on the tickets<!--StartFragment --></p>

<p>Thank you and looking forward to your response.</p>

<p>Regards,<br />
Dianah</p>

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