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&lt;body data-gr-ext-installed=&quot;&quot; data-new-gr-c-s-check-loaded=&quot;14.1029.0&quot;&gt;Dear Lapinsee Bim,&lt;br /&gt;
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&lt;br /&gt;
There is an update to:&lt;br /&gt;
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Ticket ID : 367&lt;br /&gt;
Ticket Title : Dela Rosa Yerba Buena / Wiring issue from Patch&lt;br /&gt;
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Ticket No : TKT000097&lt;br /&gt;
Status : Open&lt;br /&gt;
Category : Big Problem&lt;br /&gt;
Severity : Minor&lt;br /&gt;
Priority : Normal&lt;br /&gt;
&lt;br /&gt;
Description :&lt;br /&gt;
Hello Dianah,&lt;br /&gt;
 &lt;br /&gt;
Lockbox has already been left onsite for access at 7am and Bim has been informed of location and code. We&rsquo;ll keep the scheduled time.&lt;br /&gt;
 &lt;br /&gt;
Please note that as discussed on Monday&rsquo;s meeting, issue with ticket 110406 is resolved. Expo printer is showing correct IP of 192.168.192.173 and working as expected.&lt;br /&gt;
 &lt;br /&gt;
This call is to address ticket 110458 and 108635. During the KDS installation, we had to resort to using a WiFi connection because none of the devices were retaining the assigned IP. NOC also needed to configure a port outside of PNET range - please ensure they are scheduled on standby for this call as we need a port configured on the switch. See configurations sent on 4/27 on ticket 108635 below:&lt;br /&gt;
Device Name	Device Label Name	MAC Address	 &lt;br /&gt;
IP Address	Serial Number	Patch Panel	Switch Port&lt;br /&gt;
COLD KDS	FDLA002-KDS-002	74:F7:F6:3D:AE:1F	 &lt;br /&gt;
192.168.192.71	LS84221Q41125	18	1&lt;br /&gt;
HOT KDS	FDLA002-KDS-003	74:F7:F6:3D:BE:D5	 &lt;br /&gt;
192.168.192.72	LS84221U40182	20	4&lt;br /&gt;
PIZZA KDS	FDLA002-KDS-004	74:F7:F6:3D:99:A9	 &lt;br /&gt;
192.168.192.73	LS84221Q40073	22	13&lt;br /&gt;
 &lt;br /&gt;
Notice that switch port 13 was used. This needs to be changed as Port 13 is assigned exclusively to music devices. @bim@mybluetechnology.com Please make this change to the next available port and communicate with Dynamix team here or on the bridge. NOC team needs to configure the port for Toast devices outside of 1-12 range. Once the correct IP is being retained via RJ45 connection on the Toast devices &ndash; you&rsquo;ll need to disable WiFi connection and forget the saved network. I will send you a separate email with your unique Toast credentials.&lt;br /&gt;
 &lt;br /&gt;
Please don&rsquo;t hesitate to reach out to me directly with any questions.&lt;br /&gt;
 &lt;br /&gt;
Best,&lt;br /&gt;
Nuranne&lt;br /&gt;
 &lt;br /&gt;
From: Dynamix Frontline Services &lt;br /&gt;
Sent: Tuesday, May 2, 2023 9:24 PM&lt;br /&gt;
To: bim@mybluetechnology.com&lt;br /&gt;
Cc: jc@mybluetechnology.com; supportticket@mybluetechnology.com; Nuranne Dairkee &lt;br /&gt;
Subject: Re: Dela Rosa Yerba Buena / Wiring issue from Patch&lt;br /&gt;
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Hello Bim,&lt;br /&gt;
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I hope all is well. &lt;br /&gt;
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We would like to request to move the schedule to 8 AM instead of 7 AM since the earliest staff will arrive at 8 AM.&lt;br /&gt;
&lt;br /&gt;
Thank you for your patience.&lt;br /&gt;
&lt;br /&gt;
Kind Regards,&lt;br /&gt;
Dianah&lt;br /&gt;
--------------- Original Message ---------------&lt;br /&gt;
From: Dynamix Frontline Services [frontline@dynamixsupport.com]&lt;br /&gt;
Sent: 5/1/2023, 7:39 PM&lt;br /&gt;
To: bim@mybluetechnology.com&lt;br /&gt;
Cc: jc@mybluetechnology.com; supportticket@mybluetechnology.com; ndairkee@backofthehouseinc.com&lt;br /&gt;
Subject: Re: Dela Rosa Yerba Buena / Wiring issue from Patch&lt;br /&gt;
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Hello Bim,&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
Kindly see the bridge information below:&lt;br /&gt;
&lt;br /&gt;
Conference Bridge (510) 982-2772&lt;br /&gt;
Participant Pin #96875&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
Regards,&lt;br /&gt;
Christine&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
--------------- Original Message ---------------&lt;br /&gt;
From: Bim [bim@mybluetechnology.com]&lt;br /&gt;
Sent: 5/1/2023, 1:50 PM&lt;br /&gt;
To: frontline@dynamixsupport.com&lt;br /&gt;
Cc: jc@mybluetechnology.com; supportticket@mybluetechnology.com; ndairkee@backofthehouseinc.com&lt;br /&gt;
Subject: Re: Dela Rosa Yerba Buena / Wiring issue from Patch&lt;br /&gt;
&lt;br /&gt;
Confirmed, I will be there Wednesday 3rd of May at 7.am and will pick up key on Tuesday 8pm please prepare for me.&lt;br /&gt;
 &lt;br /&gt;
Bim Tech &lt;br /&gt;
San Francisco &lt;br /&gt;
4156322318&lt;br /&gt;
 &lt;br /&gt;
&lt;br /&gt;
Hello,&lt;br /&gt;
We would like to request a technician for the location below:&lt;br /&gt;
Address: 37 Yerba Buena San Francisco CA, 94103&lt;br /&gt;
Date: April 26, 2023 (Wednesday)&lt;br /&gt;
Time: 7:00 AM PST&lt;br /&gt;
Access to Store:  Granted&lt;br /&gt;
Dynamix Ref Number: 110406&lt;br /&gt;
Device Type:  &lt;br /&gt;
Connection Type: Ethernet connection&lt;br /&gt;
Work Needed:&lt;br /&gt;
To confirm the patch status&lt;br /&gt;
Troubleshooting Steps were taken:&lt;br /&gt;
Configured - FDLA002-KP-HOT in Meraki&lt;br /&gt;
Added MAC- 50:57:9c:58:c8:1b / IP - 192.168.192.170&lt;br /&gt;
Ping Test - responding / Loss rate - 0%&lt;br /&gt;
Test Print -Working&lt;br /&gt;
FDLA002-KP-EXPO&lt;br /&gt;
&gt; Connected to a patch &gt; Switch port number 6 &gt; IP: None&lt;br /&gt;
Properly Onboarded in Meraki - 50:57:9c:58:ad:8c/ 192.168.192.173&lt;br /&gt;
Ping Test- 100% Packet Loss&lt;br /&gt;
Bypassed the patch and connect it straight to the switch&lt;br /&gt;
Performed Powercycle. Ip now shows - 192.168.192.173&lt;br /&gt;
Ping test - 0% packet loss&lt;br /&gt;
test print - Okay&lt;br /&gt;
The printer is not working behind the patch&lt;br /&gt;
Thank you and looking forward to your response.&lt;br /&gt;
Kind Regards,&lt;br /&gt;
Dianah&lt;br /&gt;
&lt;br /&gt;
Solution :&lt;br /&gt;
 &lt;br /&gt;
&lt;br /&gt;
Regards,&lt;br /&gt;
&lt;span style=&quot;font-size: 20px;&quot;&gt;&lt;strong&gt;JC&lt;/strong&gt;&lt;/span&gt;&lt;br /&gt;
&lt;span style=&quot;font-family: verdana, geneva, sans-serif;&quot;&gt;BLUE TECHNOLOGY&lt;br /&gt;
Support Administrator&lt;/span&gt;&lt;/body&gt;
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