-- Table structure for table `vtiger_mailmanager_mailrel`
--

CREATE TABLE `vtiger_mailmanager_mailrel` (
  `mailuid` varchar(999) DEFAULT NULL,
  `crmid` int(11) DEFAULT NULL,
  `emailid` int(11) DEFAULT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_general_ci;

--
-- Dumping data for table `vtiger_mailmanager_mailrel`
--


--
-- Table structure for table `vtiger_mailscanner`
--

CREATE TABLE `vtiger_mailscanner` (
  `scannerid` int(11) NOT NULL AUTO_INCREMENT,
  `scannername` varchar(30) DEFAULT NULL,
  `server` varchar(100) DEFAULT NULL,
  `protocol` varchar(10) DEFAULT NULL,
  `username` varchar(255) DEFAULT NULL,
  `password` varchar(255) DEFAULT NULL,
  `ssltype` varchar(10) DEFAULT NULL,
  `sslmethod` varchar(30) DEFAULT NULL,
  `connecturl` varchar(255) DEFAULT NULL,
  `searchfor` varchar(10) DEFAULT NULL,
  `markas` varchar(10) DEFAULT NULL,
  `isvalid` int(11) DEFAULT NULL,
  `scanfrom` varchar(10) DEFAULT 'ALL',
  `time_zone` varchar(10) DEFAULT NULL,
  PRIMARY KEY (`scannerid`)
) ENGINE=InnoDB AUTO_INCREMENT=4 DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_general_ci;

--
-- Dumping data for table `vtiger_mailscanner`
--

INSERT INTO `vtiger_mailscanner` VALUES (2,'AutoTicket','imap.1and1.com','imap4','jc@mybluetechnology.com','z87Pzs_Pz8_Pzs7Pz87Pzs_Oz87Pz8_Pz87Oz8_Oz87Pz87Oz8_Oz8_Oz8_Pz8_Pz87Pz8_Pz8_Pz87Oz8_Pzs_Pzs7Oz8_O','ssl','validate-cert',NULL,'ALL','SEEN',1,'ALL','-8:00'),(3,'AutoTicket','imap.1and1.com','imap4','supportticket@mybluetechnology.com','z87Pz8_Pz8_Pzs_Oz8_Ozs_Ozs7Pzs_Oz87Ozs_Pz8_Pzs7Oz8_Pz8_Ozs_Ozs7Oz87Ozs_Pzs_Pzs7Oz87Pz8_Oz87Pzs_Pz87Oz87Pz87Pzs7Pz8_Ozs_Ozs_Oz87Oz87Oz8_Oz87Pzs7Oz87Pz8_Pzs7Pz87Pz87Pz8_Pz8_Pzs_Pz8_Pz8_Pzs7Pz87Pz8_Ozs_Pzs_Pz87Pz8_Pzg..','ssl','validate-cert','{imap.1and1.com:993/imap4/ssl/validate-cert}','ALL','SEEN',1,'ALL','-8:00');

--
-- Table structure for table `vtiger_mailscanner_actions`
--

CREATE TABLE `vtiger_mailscanner_actions` (
  `actionid` int(11) NOT NULL AUTO_INCREMENT,
  `scannerid` int(11) DEFAULT NULL,
  `actiontype` varchar(10) DEFAULT NULL,
  `module` varchar(30) DEFAULT NULL,
  `lookup` varchar(30) DEFAULT NULL,
  `sequence` int(11) DEFAULT NULL,
  PRIMARY KEY (`actionid`)
) ENGINE=InnoDB AUTO_INCREMENT=6 DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_general_ci;

--
-- Dumping data for table `vtiger_mailscanner_actions`
--

INSERT INTO `vtiger_mailscanner_actions` VALUES (2,2,'CREATE','HelpDesk','FROM',1);

--
-- Table structure for table `vtiger_mailscanner_folders`
--

CREATE TABLE `vtiger_mailscanner_folders` (
  `folderid` int(11) NOT NULL AUTO_INCREMENT,
  `scannerid` int(11) DEFAULT NULL,
  `foldername` varchar(255) DEFAULT NULL,
  `lastscan` varchar(30) DEFAULT NULL,
  `rescan` int(11) DEFAULT NULL,
  `enabled` int(11) DEFAULT NULL,
  PRIMARY KEY (`folderid`),
  KEY `folderid_idx` (`folderid`)
) ENGINE=InnoDB AUTO_INCREMENT=9 DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_general_ci;

--
-- Dumping data for table `vtiger_mailscanner_folders`
--

INSERT INTO `vtiger_mailscanner_folders` VALUES (7,2,'INBOX','14-Apr-2023',0,1),(8,3,'INBOX','14-Apr-2023',0,1);

--
-- Table structure for table `vtiger_mailscanner_ids`
--

CREATE TABLE `vtiger_mailscanner_ids` (
  `scannerid` int(11) DEFAULT NULL,
  `messageid` varchar(512) DEFAULT NULL,
  `crmid` int(11) DEFAULT NULL,
  `refids` text DEFAULT NULL,
  KEY `scanner_message_ids_idx` (`scannerid`,`messageid`),
  KEY `messageids_crmid_idx` (`crmid`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_general_ci;

--
-- Dumping data for table `vtiger_mailscanner_ids`
--

INSERT INTO `vtiger_mailscanner_ids` VALUES 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--
-- Table structure for table `vtiger_mailscanner_ruleactions`
--

CREATE TABLE `vtiger_mailscanner_ruleactions` (
  `ruleid` int(11) DEFAULT NULL,
  `actionid` int(11) DEFAULT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_general_ci;

--
-- Dumping data for table `vtiger_mailscanner_ruleactions`
--

INSERT INTO `vtiger_mailscanner_ruleactions` VALUES (2,2);

--
-- Table structure for table `vtiger_mailscanner_rules`
--

CREATE TABLE `vtiger_mailscanner_rules` (
  `ruleid` int(11) NOT NULL AUTO_INCREMENT,
  `scannerid` int(11) DEFAULT NULL,
  `fromaddress` varchar(255) DEFAULT NULL,
  `toaddress` varchar(255) DEFAULT NULL,
  `subjectop` varchar(20) DEFAULT NULL,
  `subject` varchar(255) DEFAULT NULL,
  `bodyop` varchar(20) DEFAULT NULL,
  `body` varchar(255) DEFAULT NULL,
  `matchusing` varchar(5) DEFAULT NULL,
  `sequence` int(11) DEFAULT NULL,
  `assigned_to` int(11) DEFAULT NULL,
  `cc` varchar(255) DEFAULT NULL,
  `bcc` varchar(255) DEFAULT NULL,
  PRIMARY KEY (`ruleid`)
) ENGINE=InnoDB AUTO_INCREMENT=6 DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_general_ci;

--
-- Dumping data for table `vtiger_mailscanner_rules`
--

INSERT INTO `vtiger_mailscanner_rules` VALUES (2,2,'','supportticket@mybluetechnology.com','','','','','OR',1,6,'','');

--
-- Table structure for table `vtiger_manufacturer`
--

CREATE TABLE `vtiger_manufacturer` (
  `manufacturerid` int(11) NOT NULL AUTO_INCREMENT,
  `manufacturer` varchar(200) NOT NULL,
  `presence` int(11) NOT NULL DEFAULT 1,
  `picklist_valueid` int(11) NOT NULL DEFAULT 0,
  `sortorderid` int(11) DEFAULT NULL,
  `color` varchar(10) DEFAULT NULL,
  PRIMARY KEY (`manufacturerid`),
  UNIQUE KEY `manufacturer_manufacturer_idx` (`manufacturer`)
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-- Dumping data for table `vtiger_manufacturer`
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INSERT INTO `vtiger_manufacturer` VALUES (2,'AltvetPet Inc.',1,124,1,NULL),(3,'LexPon Inc.',1,125,2,NULL),(4,'MetBeat Corp',1,126,3,NULL);

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-- Table structure for table `vtiger_manufacturer_seq`
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CREATE TABLE `vtiger_manufacturer_seq` (
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-- Dumping data for table `vtiger_manufacturer_seq`
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INSERT INTO `vtiger_manufacturer_seq` VALUES (4);

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-- Table structure for table `vtiger_mobile_alerts`
--

CREATE TABLE `vtiger_mobile_alerts` (
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-- Dumping data for table `vtiger_mobile_alerts`
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INSERT INTO `vtiger_mobile_alerts` VALUES (1,'modules/Mobile/api/ws/models/alerts/IdleTicketsOfMine.php','Mobile_WS_AlertModel_IdleTicketsOfMine',NULL,0),(2,'modules/Mobile/api/ws/models/alerts/NewTicketOfMine.php','Mobile_WS_AlertModel_NewTicketOfMine',NULL,0),(3,'modules/Mobile/api/ws/models/alerts/PendingTicketsOfMine.php','Mobile_WS_AlertModel_PendingTicketsOfMine',NULL,0),(4,'modules/Mobile/api/ws/models/alerts/PotentialsDueIn5Days.php','Mobile_WS_AlertModel_PotentialsDueIn5Days',NULL,0),(5,'modules/Mobile/api/ws/models/alerts/EventsOfMineToday.php','Mobile_WS_AlertModel_EventsOfMineToday',NULL,0),(6,'modules/Mobile/api/ws/models/alerts/ProjectTasksOfMine.php','Mobile_WS_AlertModel_ProjectTasksOfMine',NULL,0),(7,'modules/Mobile/api/ws/models/alerts/Projects.php','Mobile_WS_AlertModel_Projects',NULL,0);

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-- Table structure for table `vtiger_modcomments`
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CREATE TABLE `vtiger_modcomments` (
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--
-- Dumping data for table `vtiger_modcomments`
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INSERT INTO `vtiger_modcomments` VALUES (41,'test comment',40,0,0,6,'',0,'0',0),(42,'Comment 2',40,0,0,6,'',0,'43',0),(47,'Pivture 1',38,0,0,1,'',0,'48',0),(49,'@SecondTechnician OK',38,47,0,6,'',0,'0',0),(50,'@JCIsmodes ok gtfdres',40,42,0,1,'',0,'0',0),(347,'Pictures attached',293,0,0,6,'',1,'348',0),(361,'Bim please, confirm asap',359,0,0,6,'',1,'1',0),(362,'Bim, please be sure to be at 8am and not 7am as the original ticket email',359,0,0,6,'',1,'1',0),(363,'test',290,0,0,6,'',1,'1',0),(364,'OK',290,363,0,6,'',1,'1',0),(368,'Notice that switch port 13 was used. This needs to be changed as Port 13 is assigned exclusively to music devices. @bim@mybluetechnology.com Please make this change to the next available port and communicate with Dynamix team here or on the bridge. NOC team needs to configure the port for Toast devices outside of 1-12 range. Once the correct IP is being retained via RJ45 connection on the Toast devices – you’ll need to disable WiFi connection and forget the saved network. I will send you a separate email with your unique Toast credentials.',367,0,0,6,'',1,'1',0),(373,'Task 1: Remove the temporary 6 Port Switch \nTask 2: Check if the patch for those ports is in a good working condition',371,0,0,6,'',1,'374',0),(376,'Pictures',375,0,0,6,'',1,'377,378',0),(381,'Pictures',380,0,0,6,'',1,'382,383',0),(403,'IP Address Pizza KDS before moved to port 38',359,0,0,10,'',1,'404,405',0),(458,'Pics from Nuranne',452,0,0,6,'',0,'459,460,461,462,463',0);

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-- Table structure for table `vtiger_modcommentscf`
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-- Dumping data for table `vtiger_modcommentscf`
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INSERT INTO `vtiger_modcommentscf` VALUES (41),(42),(47),(49),(50),(347),(361),(362),(363),(364),(368),(373),(376),(381),(403),(458);

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-- Table structure for table `vtiger_modentity_num`
--

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-- Table structure for table `vtiger_modentity_num_seq`
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CREATE TABLE `vtiger_modentity_num_seq` (
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-- Dumping data for table `vtiger_modentity_num_seq`
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-- Table structure for table `vtiger_modtracker_basic`
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-- Dumping data for table `vtiger_modtracker_basic`
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--
-- Table structure for table `vtiger_modtracker_basic_seq`
--

CREATE TABLE `vtiger_modtracker_basic_seq` (
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--
-- Dumping data for table `vtiger_modtracker_basic_seq`
--

INSERT INTO `vtiger_modtracker_basic_seq` VALUES (1048);

--
-- Table structure for table `vtiger_modtracker_detail`
--

CREATE TABLE `vtiger_modtracker_detail` (
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) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_general_ci;

--
-- Dumping data for table `vtiger_modtracker_detail`
--

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width=&quot;100%&quot;&gt;\r\n				&lt;tbody&gt;\r\n					&lt;tr&gt;\r\n						&lt;td&gt;\r\n						&lt;table border=&quot;0&quot; cellpadding=&quot;0&quot; cellspacing=&quot;0&quot; style=&quot;background-color: rgb(27, 77, 140); font-family: Arial,Helvetica,sans-serif; font-size: 14px; color: rgb(255, 255, 255); font-weight: normal; line-height: 25px;&quot; width=&quot;100%&quot;&gt;\r\n							&lt;tbody&gt;\r\n								&lt;tr&gt;\r\n									&lt;td align=&quot;center&quot; rowspan=&quot;4&quot;&gt;$logo$&lt;/td&gt;\r\n									&lt;td align=&quot;center&quot;&gt;&lt;/td&gt;\r\n								&lt;/tr&gt;\r\n								&lt;tr&gt;\r\n									&lt;td align=&quot;left&quot; style=&quot;background-color: rgb(27, 77, 140); font-family: Arial,Helvetica,sans-serif; font-size: 24px; color: rgb(255, 255, 255); font-weight: bolder; line-height: 35px;&quot;&gt;vtiger CRM&lt;/td&gt;\r\n								&lt;/tr&gt;\r\n								&lt;tr&gt;\r\n									&lt;td align=&quot;right&quot; style=&quot;padding-right: 100px;&quot;&gt;The honest Open Source CRM&lt;/td&gt;\r\n								&lt;/tr&gt;\r\n								&lt;tr&gt;\r\n									&lt;td&gt;&lt;/td&gt;\r\n								&lt;/tr&gt;\r\n							&lt;/tbody&gt;\r\n						&lt;/table&gt;\r\n						&lt;/td&gt;\r\n					&lt;/tr&gt;\r\n					&lt;tr&gt;\r\n						&lt;td&gt;\r\n						&lt;table border=&quot;0&quot; cellpadding=&quot;0&quot; cellspacing=&quot;0&quot; style=&quot;font-family: Arial,Helvetica,sans-serif; font-size: 12px; font-weight: normal; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255);&quot; width=&quot;100%&quot;&gt;\r\n							&lt;tbody&gt;\r\n								&lt;tr&gt;\r\n									&lt;td valign=&quot;top&quot;&gt;\r\n									&lt;table border=&quot;0&quot; cellpadding=&quot;5&quot; cellspacing=&quot;0&quot; width=&quot;100%&quot;&gt;\r\n										&lt;tbody&gt;\r\n											&lt;tr&gt;\r\n												&lt;td align=&quot;right&quot; style=&quot;font-family: Arial,Helvetica,sans-serif; font-size: 12px; font-weight: bolder; text-decoration: none; color: rgb(66, 66, 253);&quot;&gt;&lt;/td&gt;\r\n											&lt;/tr&gt;\r\n											&lt;tr&gt;\r\n												&lt;td&gt;&lt;/td&gt;\r\n											&lt;/tr&gt;\r\n											&lt;tr&gt;\r\n												&lt;td style=&quot;font-family: Arial,Helvetica,sans-serif; font-size: 14px; color: rgb(22, 72, 134); font-weight: bolder; line-height: 15px;&quot;&gt;Dear $contacts-lastname$,&lt;/td&gt;\r\n											&lt;/tr&gt;\r\n											&lt;tr&gt;\r\n												&lt;td style=&quot;font-family: Arial,Helvetica,sans-serif; font-size: 12px; color: rgb(0, 0, 0); font-weight: normal; text-align: justify; line-height: 20px;&quot;&gt;This is just a notification mail regarding your support end.&lt;br /&gt;\r\n												&lt;span style=&quot;font-weight: bold;&quot;&gt;Priority:&lt;/span&gt; Normal&lt;br /&gt;\r\n												Your Support is going to expire on next month.&lt;br /&gt;\r\n												Please contact support@vtiger.com&lt;br /&gt;\r\n												&lt;br /&gt;\r\n												&amp;nbsp;&lt;/td&gt;\r\n											&lt;/tr&gt;\r\n											&lt;tr&gt;\r\n												&lt;td align=&quot;center&quot;&gt;&lt;/td&gt;\r\n											&lt;/tr&gt;\r\n											&lt;tr&gt;\r\n												&lt;td align=&quot;right&quot;&gt;&lt;br /&gt;\r\n												&lt;br /&gt;\r\n												&lt;strong style=&quot;padding: 2px; font-family: Arial,Helvetica,sans-serif; font-size: 12px; color: rgb(0, 0, 0); font-weight: bold;&quot;&gt;Sincerly&lt;/strong&gt;&lt;/td&gt;\r\n											&lt;/tr&gt;\r\n											&lt;tr&gt;\r\n												&lt;td align=&quot;right&quot; style=&quot;font-family: Arial,Helvetica,sans-serif; font-size: 12px; color: rgb(0, 0, 0); font-weight: normal; line-height: 20px;&quot;&gt;Support Team&lt;/td&gt;\r\n											&lt;/tr&gt;\r\n											&lt;tr&gt;\r\n												&lt;td align=&quot;right&quot;&gt;&lt;a href=&quot;http://www.vtiger.com&quot; style=&quot;font-family: Arial,Helvetica,sans-serif; font-size: 12px; font-weight: bolder; text-decoration: none; color: rgb(66, 66, 253);&quot;&gt;www.vtiger.com&lt;/a&gt;&lt;/td&gt;\r\n											&lt;/tr&gt;\r\n											&lt;tr&gt;\r\n												&lt;td&gt;&lt;/td&gt;\r\n											&lt;/tr&gt;\r\n										&lt;/tbody&gt;\r\n									&lt;/table&gt;\r\n									&lt;/td&gt;\r\n									&lt;td valign=&quot;top&quot; width=&quot;1%&quot;&gt;&lt;/td&gt;\r\n								&lt;/tr&gt;\r\n							&lt;/tbody&gt;\r\n						&lt;/table&gt;\r\n						&lt;/td&gt;\r\n					&lt;/tr&gt;\r\n					&lt;tr&gt;\r\n						&lt;td&gt;\r\n						&lt;table border=&quot;0&quot; cellpadding=&quot;5&quot; cellspacing=&quot;0&quot; style=&quot;font-family: Arial,Helvetica,sans-serif; font-size: 12px; color: rgb(255, 255, 255); font-weight: normal; line-height: 15px; background-color: rgb(51, 51, 51);&quot; width=&quot;100%&quot;&gt;\r\n							&lt;tbody&gt;\r\n								&lt;tr&gt;\r\n									&lt;td align=&quot;center&quot;&gt;Shree Narayana Complex, No 11 Sarathy Nagar, Vijaya Nagar , Velachery, Chennai - 600 042 India&lt;/td&gt;\r\n								&lt;/tr&gt;\r\n								&lt;tr&gt;\r\n									&lt;td align=&quot;center&quot;&gt;Telephone No: +91 - 44 - 4202 - 1990 Toll Free No: +1 877 788 4437&lt;/td&gt;\r\n								&lt;/tr&gt;\r\n								&lt;tr&gt;\r\n									&lt;td align=&quot;center&quot;&gt;Email Id: &lt;a href=&quot;mailto:info@vtiger.com&quot; style=&quot;font-family: Arial,Helvetica,sans-serif; font-size: 12px; font-weight: bolder; text-decoration: none; color: rgb(255, 255, 255);&quot;&gt;info@vtiger.com&lt;/a&gt;&lt;/td&gt;\r\n								&lt;/tr&gt;\r\n							&lt;/tbody&gt;\r\n						&lt;/table&gt;\r\n						&lt;/td&gt;\r\n					&lt;/tr&gt;\r\n				&lt;/tbody&gt;\r\n			&lt;/table&gt;\r\n			&lt;/td&gt;\r\n			&lt;td width=&quot;50&quot;&gt;&lt;/td&gt;\r\n		&lt;/tr&gt;\r\n		&lt;tr&gt;\r\n			&lt;td&gt;&lt;/td&gt;\r\n			&lt;td&gt;&lt;/td&gt;\r\n			&lt;td&gt;&lt;/td&gt;\r\n		&lt;/tr&gt;\r\n		&lt;tr&gt;\r\n			&lt;td&gt;&lt;/td&gt;\r\n			&lt;td&gt;&lt;/td&gt;\r\n			&lt;td&gt;&lt;/td&gt;\r\n		&lt;/tr&gt;\r\n		&lt;tr&gt;\r\n			&lt;td&gt;&lt;/td&gt;\r\n			&lt;td&gt;&lt;/td&gt;\r\n			&lt;td&gt;&lt;/td&gt;\r\n		&lt;/tr&gt;\r\n	&lt;/tbody&gt;\r\n&lt;/table&gt;\r\n&lt;/body&gt;\r\n&lt;/html&gt;\r\n'),(17,'time_start',NULL,'22:30'),(17,'createdtime',NULL,'2023-02-16 22:30:55'),(17,'modifiedby',NULL,'6'),(17,'from_email',NULL,'jc@mybluetechnology.com'),(17,'saved_toid',NULL,'[&quot;jc@mybluetechnology.com&quot;]'),(17,'ccmail',NULL,'[&quot;&quot;]'),(17,'bccmail',NULL,'[&quot;&quot;]'),(17,'parent_id',NULL,'6@-1|'),(17,'email_flag',NULL,'SENT'),(17,'source',NULL,'CRM'),(17,'record_id',NULL,'45'),(17,'record_module',NULL,'Emails'),(18,'assigned_user_id','5','7'),(20,'label',NULL,'Pivture 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style=&quot;height:50px;&quot;&gt;\r\n			&lt;td colspan=&quot;6&quot; style=&quot;\r\n                  font-family: Helvetica,Verdana,sans-serif&quot;&gt;\r\n			&lt;div style=&quot;margin-top:10px;color: rgb(34, 34, 34); font-family: arial, sans-serif; font-size: 14px; background-color: rgb(255, 255, 255);&quot;&gt;$URL$ to login to the portal, with the credentials below.&lt;/div&gt;\r\n\r\n			&lt;div style=&quot;margin-top:20px;color: rgb(34, 34, 34); font-family: arial, sans-serif; font-size: 14px; background-color: rgb(255, 255, 255);&quot;&gt;Your Username: $login_name$&lt;/div&gt;\r\n\r\n			&lt;div style=&quot;margin-bottom:20px;color: rgb(34, 34, 34); font-family: arial, sans-serif; font-size: 14px; background-color: rgb(255, 255, 255);&quot;&gt;Your Password: $password$&lt;/div&gt;\r\n			&lt;/td&gt;\r\n		&lt;/tr&gt;\r\n	&lt;/tbody&gt;\r\n&lt;/table&gt;\r\n&lt;br /&gt;\r\n&lt;!-- &lt;/center&gt; --&gt;&lt;/body&gt;\r\n&lt;/html&gt;\r\n'),(28,'time_start',NULL,'22:36'),(28,'createdtime',NULL,'2023-03-16 22:36:48'),(28,'modifiedby',NULL,'1'),(28,'from_email',NULL,'creantiscrm@crmbluetechnology.com'),(28,'saved_toid',NULL,'[&quot;cgarcia@creantis.com&quot;]'),(28,'ccmail',NULL,'[&quot;&quot;]'),(28,'bccmail',NULL,'[&quot;&quot;]'),(28,'parent_id',NULL,'53@1|'),(28,'email_flag',NULL,'SENT'),(28,'source',NULL,'CRM'),(28,'record_id',NULL,'54'),(28,'record_module',NULL,'Emails'),(30,'label',NULL,'Ticket Number : TKT000001 Internet connection'),(30,'date_start',NULL,'2023-03-20'),(30,'activitytype',NULL,'Emails'),(30,'assigned_user_id',NULL,'1'),(30,'subject',NULL,'Ticket Number : TKT000001 Internet connection'),(30,'description',NULL,'Ticket ID : 36&lt;br&gt;Ticket Title : Internet connection&lt;br&gt;&lt;br&gt;\n								Dear Dalrymple Yann,&lt;br&gt;&lt;br&gt;\n								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;\n								Ticket No : TKT000001&lt;br&gt;\n								Status : Open&lt;br&gt;\n								Category : Small Problem&lt;br&gt;\n								Severity : Minor&lt;br&gt;\n								Priority : High&lt;br&gt;&lt;br&gt;\n								Description : &lt;br&gt;Internet connection is coming from de Sonic backup line, no internet connected to Mirakee&lt;br&gt;&lt;br&gt;\n								Solution : &lt;br&gt;\n								&lt;br&gt;&lt;br&gt;\n								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;'),(30,'time_start',NULL,'21:50:02'),(30,'createdtime',NULL,'2023-03-20 21:50:02'),(30,'modifiedby',NULL,'1'),(30,'from_email',NULL,'mquiroz@creantis.com'),(30,'saved_toid',NULL,'[&quot;&quot;,&quot;yann@mybluetechnology.com&quot;]'),(30,'ccmail',NULL,'[&quot;&quot;]'),(30,'bccmail',NULL,'[&quot;&quot;]'),(30,'parent_id',NULL,'36@1|'),(30,'email_flag',NULL,'SENT'),(30,'source',NULL,'CRM'),(30,'record_id',NULL,'55'),(30,'record_module',NULL,'Emails'),(32,'label',NULL,'Ticket Number : TKT000002 Test Call'),(32,'date_start',NULL,'2023-03-20'),(32,'activitytype',NULL,'Emails'),(32,'assigned_user_id',NULL,'1'),(32,'subject',NULL,'Ticket Number : TKT000002 Test Call'),(32,'description',NULL,'Ticket ID : 38&lt;br&gt;Ticket Title : Test Call&lt;br&gt;&lt;br&gt;\n								Dear Dalrymple Yann,&lt;br&gt;&lt;br&gt;\n								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;\n								Ticket No : TKT000002&lt;br&gt;\n								Status : Open&lt;br&gt;\n								Category : Big Problem&lt;br&gt;\n								Severity : Major&lt;br&gt;\n								Priority : Urgent&lt;br&gt;&lt;br&gt;\n								Description : &lt;br&gt;&lt;br&gt;&lt;br&gt;\n								Solution : &lt;br&gt;\n								&lt;br&gt;&lt;br&gt;\n								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;'),(32,'time_start',NULL,'21:50:02'),(32,'createdtime',NULL,'2023-03-20 21:50:02'),(32,'modifiedby',NULL,'1'),(32,'from_email',NULL,'mquiroz@creantis.com'),(32,'saved_toid',NULL,'[&quot;&quot;,&quot;yann@mybluetechnology.com&quot;]'),(32,'ccmail',NULL,'[&quot;&quot;]'),(32,'bccmail',NULL,'[&quot;&quot;]'),(32,'parent_id',NULL,'38@1|'),(32,'email_flag',NULL,'SENT'),(32,'source',NULL,'CRM'),(32,'record_id',NULL,'56'),(32,'record_module',NULL,'Emails'),(34,'label',NULL,'Ticket Number : TKT000003 test 2'),(34,'date_start',NULL,'2023-03-20'),(34,'activitytype',NULL,'Emails'),(34,'assigned_user_id',NULL,'1'),(34,'subject',NULL,'Ticket Number : TKT000003 test 2'),(34,'description',NULL,'Ticket ID : 40&lt;br&gt;Ticket Title : test 2&lt;br&gt;&lt;br&gt;\n								Dear Dalrymple Yann,&lt;br&gt;&lt;br&gt;\n								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;\n								Ticket No : TKT000003&lt;br&gt;\n								Status : Open&lt;br&gt;\n								Category : Big Problem&lt;br&gt;\n								Severity : Major&lt;br&gt;\n								Priority : High&lt;br&gt;&lt;br&gt;\n								Description : &lt;br&gt;&lt;br&gt;&lt;br&gt;\n								Solution : &lt;br&gt;\n								&lt;br&gt;&lt;br&gt;\n								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;'),(34,'time_start',NULL,'21:50:02'),(34,'createdtime',NULL,'2023-03-20 21:50:02'),(34,'modifiedby',NULL,'1'),(34,'from_email',NULL,'mquiroz@creantis.com'),(34,'saved_toid',NULL,'[&quot;&quot;,&quot;ADMIN@MYBLUETECHNOLOGY.COM&quot;]'),(34,'ccmail',NULL,'[&quot;&quot;]'),(34,'bccmail',NULL,'[&quot;&quot;]'),(34,'parent_id',NULL,'40@1|'),(34,'email_flag',NULL,'SENT'),(34,'source',NULL,'CRM'),(34,'record_id',NULL,'57'),(34,'record_module',NULL,'Emails'),(36,'label',NULL,'Ticket Number : TKT000003 test 2'),(36,'date_start',NULL,'2023-03-20'),(36,'activitytype',NULL,'Emails'),(36,'assigned_user_id',NULL,'1'),(36,'subject',NULL,'Ticket Number : TKT000003 test 2'),(36,'description',NULL,'Ticket ID : 40&lt;br&gt;Ticket Title : test 2&lt;br&gt;&lt;br&gt;\n								Dear Technician Second,&lt;br&gt;&lt;br&gt;\n								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;\n								Ticket No : TKT000003&lt;br&gt;\n								Status : Open&lt;br&gt;\n								Category : Big Problem&lt;br&gt;\n								Severity : Major&lt;br&gt;\n								Priority : High&lt;br&gt;&lt;br&gt;\n								Description : &lt;br&gt;&lt;br&gt;&lt;br&gt;\n								Solution : &lt;br&gt;\n								Comment 2&lt;br&gt;JC Ismodes Commented at:&lt;small&gt;02-16-2023 2:28 PM ((UTC-08:00) Tijuana, Baja California)&lt;/small&gt;&lt;br&gt;&lt;br&gt;test comment&lt;br&gt;JC Ismodes Commented at:&lt;small&gt;02-16-2023 2:28 PM ((UTC-08:00) Tijuana, Baja California)&lt;/small&gt;&lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;br&gt;\n								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;'),(36,'time_start',NULL,'21:50:03'),(36,'createdtime',NULL,'2023-03-20 21:50:03'),(36,'modifiedby',NULL,'1'),(36,'from_email',NULL,'mquiroz@creantis.com'),(36,'saved_toid',NULL,'[&quot;&quot;,&quot;ADMIN@MYBLUETECHNOLOGY.COM&quot;]'),(36,'ccmail',NULL,'[&quot;&quot;]'),(36,'bccmail',NULL,'[&quot;&quot;]'),(36,'parent_id',NULL,'40@1|'),(36,'email_flag',NULL,'SENT'),(36,'source',NULL,'CRM'),(36,'record_id',NULL,'58'),(36,'record_module',NULL,'Emails'),(38,'label',NULL,'Ticket Number : TKT000004 prueba creantis'),(38,'date_start',NULL,'2023-03-20'),(38,'activitytype',NULL,'Emails'),(38,'assigned_user_id',NULL,'1'),(38,'subject',NULL,'Ticket Number : TKT000004 prueba creantis'),(38,'description',NULL,'Ticket ID : 51&lt;br&gt;Ticket Title : prueba creantis&lt;br&gt;&lt;br&gt;\n								Dear Garcia Christian,&lt;br&gt;&lt;br&gt;\n								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;\n								Ticket No : TKT000004&lt;br&gt;\n								Status : Open&lt;br&gt;\n								Category : Big Problem&lt;br&gt;\n								Severity : Minor&lt;br&gt;\n								Priority : Low&lt;br&gt;&lt;br&gt;\n								Description : &lt;br&gt;&lt;br&gt;&lt;br&gt;\n								Solution : &lt;br&gt;\n								&lt;br&gt;&lt;br&gt;\n								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;'),(38,'time_start',NULL,'21:50:03'),(38,'createdtime',NULL,'2023-03-20 21:50:03'),(38,'modifiedby',NULL,'1'),(38,'from_email',NULL,'mquiroz@creantis.com'),(38,'saved_toid',NULL,'[&quot;&quot;,&quot;cgarcia@creantis.com&quot;]'),(38,'ccmail',NULL,'[&quot;&quot;]'),(38,'bccmail',NULL,'[&quot;&quot;]'),(38,'parent_id',NULL,'51@1|'),(38,'email_flag',NULL,'SENT'),(38,'source',NULL,'CRM'),(38,'record_id',NULL,'59'),(38,'record_module',NULL,'Emails'),(40,'label',NULL,'Regarding Contact Assignment'),(40,'date_start',NULL,'2023-03-20'),(40,'activitytype',NULL,'Emails'),(40,'assigned_user_id',NULL,'1'),(40,'subject',NULL,'Regarding Contact Assignment'),(40,'description',NULL,'An Contact has been assigned to you on vtigerCRM&lt;br&gt;Details of Contact are :&lt;br&gt;&lt;br&gt;Contact Id:&lt;b&gt;CON000001&lt;/b&gt;&lt;br&gt;LastName:&lt;b&gt;garcia&lt;/b&gt;&lt;br&gt;FirstName:&lt;b&gt;Christian Daniel&lt;/b&gt;&lt;br&gt;Lead Source:&lt;b&gt;&lt;/b&gt;&lt;br&gt;Department:&lt;b&gt;&lt;/b&gt;&lt;br&gt;Description:&lt;b&gt;&lt;/b&gt;&lt;br&gt;&lt;br&gt;&lt;br&gt;And &lt;b&gt;CustomerPortal Login Details&lt;/b&gt; is sent to the EmailID :-cgarcia@creantis.com&lt;br&gt;&lt;br&gt;Thank You&lt;br&gt;Admin&lt;br&gt;&lt;br&gt;'),(40,'time_start',NULL,'21:50:03'),(40,'createdtime',NULL,'2023-03-20 21:50:03'),(40,'modifiedby',NULL,'1'),(40,'from_email',NULL,'creantiscrm@crmbluetechnology.com'),(40,'saved_toid',NULL,'[&quot;creantiscrm@crmbluetechnology.com&quot;]'),(40,'ccmail',NULL,'[&quot;&quot;]'),(40,'bccmail',NULL,'[&quot;&quot;]'),(40,'parent_id',NULL,'53@1|'),(40,'email_flag',NULL,'SENT'),(40,'source',NULL,'CRM'),(40,'record_id',NULL,'60'),(40,'record_module',NULL,'Emails'),(42,'label',NULL,'Customer Portal Login Details'),(42,'date_start',NULL,'2023-03-21'),(42,'activitytype',NULL,'Emails'),(42,'assigned_user_id',NULL,'1'),(42,'subject',NULL,'Customer Portal Login Details'),(42,'description',NULL,'&lt;!DOCTYPE HTML PUBLIC &quot;-//W3C//DTD HTML 4.01//EN&quot; &quot;http://www.w3.org/TR/html4/strict.dtd&quot;&gt;\r\n&lt;html&gt;\r\n&lt;head&gt;\r\n	&lt;title&gt;&lt;/title&gt;\r\n&lt;/head&gt;\r\n&lt;body class=&quot;scayt-enabled&quot;&gt;&lt;!-- &lt;center&gt; --&gt;\r\n&lt;table border=&quot;0&quot; cellpadding=&quot;0&quot; cellspacing=&quot;0&quot; class=&quot;borderGrey&quot; style=&quot;margin-left:0px;&quot; width=&quot;600px&quot;&gt;\r\n	&lt;tbody&gt;\r\n		&lt;tr&gt;\r\n			&lt;td colspan=&quot;6&quot;&gt;&lt;!-- Begin Pre header --&gt;&lt;!-- // End Pre header \\ --&gt;&lt;/td&gt;\r\n		&lt;/tr&gt;\r\n		&lt;tr style=&quot;height:50px;&quot;&gt;\r\n			&lt;td colspan=&quot;6&quot; style=&quot;\r\n                  font-family: Helvetica,Verdana,sans-serif&quot;&gt;\r\n			&lt;div style=&quot;margin-bottom:10px;color: rgb(34, 34, 34); font-family: arial, sans-serif; font-size: 14px; background-color: rgb(255, 255, 255);&quot;&gt;&lt;br /&gt;\r\n			&lt;font style=&quot;vertical-align: inherit;&quot;&gt;&lt;font style=&quot;vertical-align: inherit;&quot;&gt;Estimado $contactos-nombre$ $contactos-apellido$,&lt;/font&gt;&lt;/font&gt;&lt;/div&gt;\r\n\r\n			&lt;div style=&quot;margin-top:10px;color: rgb(34, 34, 34); font-family: arial, sans-serif; font-size: 14px; background-color: rgb(255, 255, 255);&quot;&gt;&lt;font style=&quot;vertical-align: inherit;&quot;&gt;&lt;font style=&quot;vertical-align: inherit;&quot;&gt;$URL$ para iniciar sesi&oacute;n en el portal, con las credenciales a continuaci&oacute;n.&lt;/font&gt;&lt;/font&gt;&lt;/div&gt;\r\n\r\n			&lt;div style=&quot;margin-top:20px;color: rgb(34, 34, 34); font-family: arial, sans-serif; font-size: 14px; background-color: rgb(255, 255, 255);&quot;&gt;&lt;font style=&quot;vertical-align: inherit;&quot;&gt;&lt;font style=&quot;vertical-align: inherit;&quot;&gt;Su nombre de usuario: $login_name$&lt;/font&gt;&lt;/font&gt;&lt;/div&gt;\r\n\r\n			&lt;div style=&quot;margin-bottom:20px;color: rgb(34, 34, 34); font-family: arial, sans-serif; font-size: 14px; background-color: rgb(255, 255, 255);&quot;&gt;&lt;font style=&quot;vertical-align: inherit;&quot;&gt;&lt;font style=&quot;vertical-align: inherit;&quot;&gt;Tu contrase&ntilde;a: $contrase&ntilde;a$&lt;/font&gt;&lt;/font&gt;&lt;/div&gt;\r\n\r\n			&lt;div class=&quot;gmail_extra&quot; style=&quot;margin-top:10px;color: rgb(34, 34, 34); font-family: arial, sans-serif; font-size: 14px; background-color: rgb(255, 255, 255);&quot;&gt;&lt;font style=&quot;vertical-align: inherit;&quot;&gt;&lt;font style=&quot;vertical-align: inherit;&quot;&gt;Gracias, &lt;/font&gt;&lt;/font&gt;&lt;br /&gt;\r\n			&lt;font style=&quot;vertical-align: inherit;&quot;&gt;&lt;font style=&quot;vertical-align: inherit;&quot;&gt;$contacts-smowerid$&lt;/font&gt;&lt;/font&gt;&lt;/div&gt;\r\n			&lt;/td&gt;\r\n		&lt;/tr&gt;\r\n		&lt;tr&gt;\r\n			&lt;td colspan=&quot;6&quot; style=&quot;font-family: Helvetica,Verdana,sans-serif;font-size: 11px;color: #666666;&quot;&gt;\r\n			&lt;table border=&quot;0&quot; cellpadding=&quot;4&quot; cellspacing=&quot;0&quot; width=&quot;100%&quot;&gt;\r\n				&lt;tbody&gt;&lt;!--copy right data--&gt;\r\n					&lt;tr&gt;\r\n						&lt;td style=&quot;\r\n                            padding-left: 0px;\r\n                            padding-right: 0px;\r\n                            width:350px&quot; valign=&quot;top&quot;&gt;\r\n						&lt;div style=&quot;margin-top:20px;&quot;&gt;&lt;em&gt;&lt;font style=&quot;vertical-align: inherit;&quot;&gt;&lt;font style=&quot;vertical-align: inherit;&quot;&gt;Desarrollado por &lt;/font&gt;&lt;/font&gt;&lt;a href=&quot;http://www.vtiger.com&quot;&gt;&lt;font style=&quot;vertical-align: inherit;&quot;&gt;&lt;font style=&quot;vertical-align: inherit;&quot;&gt;Vtiger&lt;/font&gt;&lt;/font&gt;&lt;/a&gt;&lt;/em&gt;\r\n						&lt;div&gt;&lt;/div&gt;\r\n						&lt;/div&gt;\r\n						&lt;/td&gt;\r\n					&lt;/tr&gt;\r\n					&lt;!--subscribers links--&gt;\r\n				&lt;/tbody&gt;\r\n			&lt;/table&gt;\r\n			&lt;/td&gt;\r\n		&lt;/tr&gt;\r\n	&lt;/tbody&gt;\r\n&lt;/table&gt;\r\n&lt;!-- &lt;/center&gt; --&gt;&lt;/body&gt;\r\n&lt;/html&gt;\r\n'),(42,'time_start',NULL,'14:51'),(42,'createdtime',NULL,'2023-03-21 14:51:43'),(42,'modifiedby',NULL,'1'),(42,'from_email',NULL,'creantiscrm@crmbluetechnology.com'),(42,'saved_toid',NULL,'[&quot;cgarcia@creantis.com&quot;]'),(42,'ccmail',NULL,'[&quot;&quot;]'),(42,'bccmail',NULL,'[&quot;&quot;]'),(42,'parent_id',NULL,'53@1|'),(42,'email_flag',NULL,'SENT'),(42,'source',NULL,'CRM'),(42,'record_id',NULL,'61'),(42,'record_module',NULL,'Emails'),(44,'label',NULL,'testing'),(44,'date_start',NULL,'2023-03-21'),(44,'activitytype',NULL,'Emails'),(44,'assigned_user_id',NULL,'1'),(44,'subject',NULL,'testing'),(44,'description',NULL,'&lt;html&gt;\r\n&lt;head&gt;\r\n	&lt;title&gt;&lt;/title&gt;\r\n&lt;/head&gt;\r\n&lt;body&gt;&lt;span style=&quot;color: rgb(51, 51, 51); font-family: OpenSans-Regular, sans-serif; font-size: 12px; background-color: rgb(249, 237, 190);&quot;&gt;$contacts-lastname$&lt;/span&gt;&lt;/body&gt;\r\n&lt;/html&gt;\r\n'),(44,'time_start',NULL,'15:13'),(44,'createdtime',NULL,'2023-03-21 15:13:45'),(44,'modifiedby',NULL,'1'),(44,'from_email',NULL,'creantiscrm@crmbluetechnology.com'),(44,'saved_toid',NULL,'[&quot;cgarcia@creantis.com&quot;]'),(44,'ccmail',NULL,'[&quot;&quot;]'),(44,'bccmail',NULL,'[&quot;&quot;]'),(44,'parent_id',NULL,'53@1|'),(44,'email_flag',NULL,'SENT'),(44,'source',NULL,'CRM'),(44,'record_id',NULL,'62'),(44,'record_module',NULL,'Emails'),(46,'label',NULL,'test 2'),(46,'date_start',NULL,'2023-03-21'),(46,'activitytype',NULL,'Emails'),(46,'assigned_user_id',NULL,'1'),(46,'subject',NULL,'test 2'),(46,'description',NULL,'&lt;html&gt;\r\n&lt;head&gt;\r\n	&lt;title&gt;&lt;/title&gt;\r\n&lt;/head&gt;\r\n&lt;body&gt;Dear $contacts-firstname$ $contacts-lastname$,&lt;br /&gt;\r\n&lt;br /&gt;\r\n$URL$ to login to the portal, with the credentials below.&lt;br /&gt;\r\nYour Username: $login_name$&lt;br /&gt;\r\nYour Password: $password$&lt;br /&gt;\r\n&lt;br /&gt;\r\nYour Username: $contacts-login_name$&lt;br /&gt;\r\nYour Password: $contacts-password$&lt;br /&gt;\r\n&lt;br /&gt;\r\nYour Username: $portal-login_name$&lt;br /&gt;\r\nYour Password: $portal-password$&lt;br /&gt;\r\n&lt;br /&gt;\r\nThank you,&lt;br /&gt;\r\n$contacts-smownerid$&lt;/body&gt;\r\n&lt;/html&gt;\r\n'),(46,'time_start',NULL,'15:18'),(46,'createdtime',NULL,'2023-03-21 15:18:08'),(46,'modifiedby',NULL,'1'),(46,'from_email',NULL,'creantiscrm@crmbluetechnology.com'),(46,'saved_toid',NULL,'[&quot;cgarcia@creantis.com&quot;]'),(46,'ccmail',NULL,'[&quot;&quot;]'),(46,'bccmail',NULL,'[&quot;&quot;]'),(46,'parent_id',NULL,'53@1|'),(46,'email_flag',NULL,'SENT'),(46,'source',NULL,'CRM'),(46,'record_id',NULL,'63'),(46,'record_module',NULL,'Emails'),(48,'label',NULL,'Customer Portal Login Details'),(48,'date_start',NULL,'2023-03-21'),(48,'activitytype',NULL,'Emails'),(48,'assigned_user_id',NULL,'1'),(48,'subject',NULL,'Customer Portal Login Details'),(48,'description',NULL,'&lt;!DOCTYPE HTML PUBLIC &quot;-//W3C//DTD HTML 4.01//EN&quot; &quot;http://www.w3.org/TR/html4/strict.dtd&quot;&gt;\r\n&lt;html&gt;\r\n&lt;head&gt;\r\n	&lt;title&gt;&lt;/title&gt;\r\n&lt;/head&gt;\r\n&lt;body class=&quot;scayt-enabled&quot;&gt;\r\n&lt;div style=&quot;margin-bottom: 10px; color: rgb(34, 34, 34); font-family: arial, sans-serif; font-size: 14px; background-color: rgb(255, 255, 255);&quot;&gt;Dear $contacts-firstname$ $contacts-lastname$,&lt;br /&gt;\r\n&lt;br /&gt;\r\n$URL$ to login to the portal, with the credentials below.&lt;br /&gt;\r\nYour Username: $login_name$&lt;br /&gt;\r\nYour Password: $password$&lt;br /&gt;\r\nThank you,&lt;br /&gt;\r\n$contacts-smownerid$&lt;br /&gt;\r\n&lt;br /&gt;\r\nLBL_CUSTOMER_PORTAL_INFORMATION&lt;br /&gt;\r\n&lt;br /&gt;\r\n$LBL_CUSTOMER_PORTAL_INFORMATION$&lt;/div&gt;\r\n\r\n&lt;p&gt;&lt;/p&gt;\r\n&lt;/body&gt;\r\n&lt;/html&gt;\r\n'),(48,'time_start',NULL,'23:49'),(48,'createdtime',NULL,'2023-03-21 23:49:50'),(48,'modifiedby',NULL,'1'),(48,'from_email',NULL,'creantiscrm@crmbluetechnology.com'),(48,'saved_toid',NULL,'[&quot;cgarcia@creantis.com&quot;]'),(48,'ccmail',NULL,'[&quot;&quot;]'),(48,'bccmail',NULL,'[&quot;&quot;]'),(48,'parent_id',NULL,'53@1|'),(48,'email_flag',NULL,'SENT'),(48,'source',NULL,'CRM'),(48,'record_id',NULL,'64'),(48,'record_module',NULL,'Emails'),(50,'label',NULL,'test2'),(50,'date_start',NULL,'2023-03-21'),(50,'activitytype',NULL,'Emails'),(50,'assigned_user_id',NULL,'1'),(50,'subject',NULL,'test2'),(50,'description',NULL,'&lt;html&gt;\r\n&lt;head&gt;\r\n	&lt;title&gt;&lt;/title&gt;\r\n&lt;/head&gt;\r\n&lt;body&gt;Dear $contacts-firstname$ $contacts-lastname$,&lt;br /&gt;\r\n$URL$ to login to the portal, with the credentials below.&lt;br /&gt;\r\nYour Username: $login_name$&lt;br /&gt;\r\nYour Password: $password$&lt;br /&gt;\r\nThank you,&lt;br /&gt;\r\n$contacts-smownerid$&lt;br /&gt;\r\n&lt;br /&gt;\r\nLBL_CUSTOMER_PORTAL_INFORMATION&lt;br /&gt;\r\n&lt;br /&gt;\r\n$LBL_CUSTOMER_PORTAL_INFORMATION$&lt;/body&gt;\r\n&lt;/html&gt;\r\n'),(50,'time_start',NULL,'23:53'),(50,'createdtime',NULL,'2023-03-21 23:53:17'),(50,'modifiedby',NULL,'1'),(50,'from_email',NULL,'creantiscrm@crmbluetechnology.com'),(50,'saved_toid',NULL,'[&quot;cgarcia@creantis.com&quot;]'),(50,'ccmail',NULL,'[&quot;&quot;]'),(50,'bccmail',NULL,'[&quot;&quot;]'),(50,'parent_id',NULL,'53@1|'),(50,'email_flag',NULL,'SENT'),(50,'source',NULL,'CRM'),(50,'record_id',NULL,'65'),(50,'record_module',NULL,'Emails'),(53,'label',NULL,'Christian Daniel garcia'),(53,'salutationtype',NULL,'Mr.'),(53,'firstname',NULL,'Christian Daniel'),(53,'contact_no',NULL,'CON000002'),(53,'lastname',NULL,'garcia'),(53,'email',NULL,'chdgp1988@gmail.com'),(53,'assigned_user_id',NULL,'1'),(53,'createdtime',NULL,'2023-03-21 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We will call back when they open in 1 hour.\n\nI checked with my NOC, and they said this outage is most likely related to the Maintenace window, however we do not have this in writing from Comcast.\n\n \n\n\n@jc@mybluetechnology.com - If Yann is in the area, let&#039;s have him do a quick check at CSD014 and then we handle Flores as it happens. I will email Yann from both tickets and CC you. 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Emeryville / Toast Tap Replacement'),(90,'ticket_no',NULL,'TKT000022'),(90,'assigned_user_id',NULL,'6'),(90,'ticketpriorities',NULL,'Normal'),(90,'ticketseverities',NULL,'Minor'),(90,'ticketstatus',NULL,'Closed'),(90,'ticketcategories',NULL,'Small Problem'),(90,'hours',NULL,'0.00000000'),(90,'days',NULL,'0.00000000'),(90,'createdtime',NULL,'2023-04-05 21:49:00'),(90,'modifiedby',NULL,'6'),(90,'ticket_title',NULL,'107721 / Super Duper - Emeryville / Toast Tap Replacement'),(90,'source',NULL,'CRM'),(90,'cf_855',NULL,'107721'),(90,'record_id',NULL,'92'),(90,'record_module',NULL,'HelpDesk'),(91,'label',NULL,'Super Duper Castro / PG&amp;E Electrical service interruption.'),(91,'ticket_no',NULL,'TKT000023'),(91,'assigned_user_id',NULL,'6'),(91,'ticketpriorities',NULL,'Normal'),(91,'ticketseverities',NULL,'Minor'),(91,'ticketstatus',NULL,'Closed'),(91,'ticketcategories',NULL,'Small Problem'),(91,'hours',NULL,'0.00000000'),(91,'days',NULL,'0.00000000'),(91,'createdtime',NULL,'2023-04-05 21:53:37'),(91,'modifiedby',NULL,'6'),(91,'ticket_title',NULL,'Super Duper Castro / PG&amp;E Electrical service interruption.'),(91,'source',NULL,'CRM'),(91,'cf_855',NULL,'108059'),(91,'record_id',NULL,'93'),(91,'record_module',NULL,'HelpDesk'),(92,'label',NULL,'108064 / Flores Union / Printer Routing Issue'),(92,'ticket_no',NULL,'TKT000024'),(92,'assigned_user_id',NULL,'6'),(92,'ticketpriorities',NULL,'Normal'),(92,'ticketseverities',NULL,'Minor'),(92,'ticketstatus',NULL,'Closed'),(92,'ticketcategories',NULL,'Small Problem'),(92,'hours',NULL,'0.00000000'),(92,'days',NULL,'0.00000000'),(92,'createdtime',NULL,'2023-04-05 21:55:02'),(92,'modifiedby',NULL,'6'),(92,'ticket_title',NULL,'108064 / Flores Union / Printer Routing Issue'),(92,'source',NULL,'CRM'),(92,'cf_855',NULL,'108064'),(92,'record_id',NULL,'94'),(92,'record_module',NULL,'HelpDesk'),(93,'label',NULL,'Super Duper Castro / PG&amp;E Electrical service interruption.'),(93,'ticket_no',NULL,'TKT000025'),(93,'assigned_user_id',NULL,'6'),(93,'ticketpriorities',NULL,'Normal'),(93,'ticketseverities',NULL,'Minor'),(93,'ticketstatus',NULL,'Closed'),(93,'ticketcategories',NULL,'Small Problem'),(93,'hours',NULL,'0.00000000'),(93,'days',NULL,'0.00000000'),(93,'createdtime',NULL,'2023-04-05 21:55:52'),(93,'modifiedby',NULL,'6'),(93,'ticket_title',NULL,'Super Duper Castro / PG&amp;E Electrical service interruption.'),(93,'source',NULL,'CRM'),(93,'cf_855',NULL,'108059'),(93,'record_id',NULL,'95'),(93,'record_module',NULL,'HelpDesk'),(94,'label',NULL,'107721 / Super Duper - Emeryville / Toast Tap Replacement'),(94,'ticket_no',NULL,'TKT000026'),(94,'assigned_user_id',NULL,'5'),(94,'parent_id',NULL,'16'),(94,'ticketpriorities',NULL,'Normal'),(94,'ticketseverities',NULL,'Minor'),(94,'ticketstatus',NULL,'Closed'),(94,'ticketcategories',NULL,'Small Problem'),(94,'hours',NULL,'0.00000000'),(94,'days',NULL,'0.00000000'),(94,'createdtime',NULL,'2023-04-05 21:57:29'),(94,'modifiedby',NULL,'6'),(94,'ticket_title',NULL,'107721 / Super Duper - Emeryville / Toast Tap Replacement'),(94,'source',NULL,'CRM'),(94,'cf_855',NULL,'107721'),(94,'record_id',NULL,'96'),(94,'record_module',NULL,'HelpDesk'),(95,'label',NULL,'Super Duper Castro / PG&amp;E Electrical service interruption.'),(95,'ticket_no',NULL,'TKT000027'),(95,'assigned_user_id',NULL,'6'),(95,'ticketpriorities',NULL,'Normal'),(95,'ticketseverities',NULL,'Minor'),(95,'ticketstatus',NULL,'Closed'),(95,'ticketcategories',NULL,'Small Problem'),(95,'hours',NULL,'0.00000000'),(95,'days',NULL,'0.00000000'),(95,'createdtime',NULL,'2023-04-05 22:05:25'),(95,'modifiedby',NULL,'6'),(95,'ticket_title',NULL,'Super Duper Castro / PG&amp;E Electrical service interruption.'),(95,'source',NULL,'CRM'),(95,'cf_855',NULL,'108059'),(95,'record_id',NULL,'97'),(95,'record_module',NULL,'HelpDesk'),(96,'label',NULL,'108232 / After Work Bar / To troubleshoot the Cash Drawer and Printer'),(96,'ticket_no',NULL,'TKT000028'),(96,'assigned_user_id',NULL,'6'),(96,'ticketpriorities',NULL,'Normal'),(96,'ticketseverities',NULL,'Minor'),(96,'ticketstatus',NULL,'Closed'),(96,'ticketcategories',NULL,'Small Problem'),(96,'hours',NULL,'0.00000000'),(96,'days',NULL,'0.00000000'),(96,'createdtime',NULL,'2023-04-05 22:08:08'),(96,'modifiedby',NULL,'6'),(96,'ticket_title',NULL,'108232 / After Work Bar / To troubleshoot the Cash Drawer and Printer'),(96,'source',NULL,'CRM'),(96,'cf_855',NULL,'108232'),(96,'record_id',NULL,'98'),(96,'record_module',NULL,'HelpDesk'),(97,'label',NULL,'108059 / Super Duper - Castro / Schedule Power Interruption'),(97,'ticket_no',NULL,'TKT000029'),(97,'assigned_user_id',NULL,'6'),(97,'ticketpriorities',NULL,'Normal'),(97,'ticketseverities',NULL,'Minor'),(97,'ticketstatus',NULL,'Closed'),(97,'ticketcategories',NULL,'Small Problem'),(97,'hours',NULL,'0.00000000'),(97,'days',NULL,'0.00000000'),(97,'createdtime',NULL,'2023-04-05 22:08:44'),(97,'modifiedby',NULL,'6'),(97,'ticket_title',NULL,'108059 / Super Duper - Castro / Schedule Power Interruption'),(97,'source',NULL,'CRM'),(97,'cf_855',NULL,'108059'),(97,'record_id',NULL,'99'),(97,'record_module',NULL,'HelpDesk'),(98,'label',NULL,'The Tailor&#039;s Son / Onboarding of Handhelds'),(98,'ticket_no',NULL,'TKT000030'),(98,'assigned_user_id',NULL,'6'),(98,'ticketpriorities',NULL,'Normal'),(98,'ticketseverities',NULL,'Minor'),(98,'ticketstatus',NULL,'Closed'),(98,'ticketcategories',NULL,'Small Problem'),(98,'hours',NULL,'0.00000000'),(98,'days',NULL,'0.00000000'),(98,'createdtime',NULL,'2023-04-05 22:10:17'),(98,'modifiedby',NULL,'6'),(98,'ticket_title',NULL,'The Tailor&#039;s Son / Onboarding of Handhelds'),(98,'source',NULL,'CRM'),(98,'cf_855',NULL,'107811'),(98,'record_id',NULL,'100'),(98,'record_module',NULL,'HelpDesk'),(99,'label',NULL,'DVR/Camera Setup'),(99,'ticket_no',NULL,'TKT000031'),(99,'assigned_user_id',NULL,'6'),(99,'parent_id',NULL,'15'),(99,'ticketpriorities',NULL,'Normal'),(99,'ticketseverities',NULL,'Minor'),(99,'ticketstatus',NULL,'Closed'),(99,'ticketcategories',NULL,'Small Problem'),(99,'hours',NULL,'0.00000000'),(99,'days',NULL,'0.00000000'),(99,'createdtime',NULL,'2023-04-05 23:31:51'),(99,'modifiedby',NULL,'6'),(99,'ticket_title',NULL,'DVR/Camera Setup'),(99,'solution',NULL,'Hello Team,\n\n \n\nWe would like to request a technician for the location below:\n\nAddress: 5399 Prospect Road\n\nTime: Earliest tomorrow. \n\nAccess to Store:  Granted c/o Kitchen Staff \n\nDynamix Ref Number: 108341\n\n \n\nWork Needed:\nTask 1: Work with Dynamix TAC Team to configure/install iVMS software\nTask 2: Check functionality with Support and GM\n\n \n\nManager currently cannot access cameras but iVMS should already be installed. \n\nRegards,\nEarl'),(99,'source',NULL,'CRM'),(99,'cf_855',NULL,'108341'),(99,'record_id',NULL,'101'),(99,'record_module',NULL,'HelpDesk'),(100,'label',NULL,'Super Duper - Castro / Scheduled Power Interruption'),(100,'ticket_no',NULL,'TKT000032'),(100,'assigned_user_id',NULL,'6'),(100,'ticketpriorities',NULL,'Normal'),(100,'ticketseverities',NULL,'Minor'),(100,'ticketstatus',NULL,'Closed'),(100,'ticketcategories',NULL,'Small Problem'),(100,'hours',NULL,'0.00000000'),(100,'days',NULL,'0.00000000'),(100,'createdtime',NULL,'2023-04-05 23:38:55'),(100,'modifiedby',NULL,'6'),(100,'ticket_title',NULL,'Super Duper - Castro / Scheduled Power Interruption'),(100,'source',NULL,'CRM'),(100,'cf_855',NULL,'108552'),(100,'record_id',NULL,'102'),(100,'record_module',NULL,'HelpDesk'),(101,'label',NULL,'Field Tech Visit Request'),(101,'ticket_no',NULL,'TKT000033'),(101,'assigned_user_id',NULL,'6'),(101,'ticketpriorities',NULL,'Normal'),(101,'ticketseverities',NULL,'Minor'),(101,'ticketstatus',NULL,'Closed'),(101,'ticketcategories',NULL,'Small Problem'),(101,'hours',NULL,'0.00000000'),(101,'days',NULL,'0.00000000'),(101,'createdtime',NULL,'2023-04-05 23:40:22'),(101,'modifiedby',NULL,'6'),(101,'ticket_title',NULL,'Field Tech Visit Request'),(101,'solution',NULL,'Hello Blue Technology,\n \nWe would like to request that the technician be available on February 28, 2023, at the following location:\n \n\nDynamix Ref: 00108412\nAddress: 5959 Shellmound Street, San Francisco, CA 94608\nStore: Super Duper - Emeryville\nDate: February 28, 2023 (Tuesday)\nTime: 10:00 AM PST\n\n\nHere are the primary goals:\n\n1. Install the replacement Toast Tap device\n2. Test all Toast-Tap functionality.\n3. Drop off the defective Toast Tap device using the label kit.\n4. Send us the tracking number from the return label kit.\n\nPlease confirm the availability of the schedule.\n\nThank you.\n\nBest,'),(101,'source',NULL,'CRM'),(101,'cf_855',NULL,'108412'),(101,'record_id',NULL,'103'),(101,'record_module',NULL,'HelpDesk'),(102,'label',NULL,'00108672 / Delarosa Yerba Buena / Printer issue'),(102,'ticket_no',NULL,'TKT000034'),(102,'assigned_user_id',NULL,'6'),(102,'ticketpriorities',NULL,'Normal'),(102,'ticketseverities',NULL,'Minor'),(102,'ticketstatus',NULL,'Closed'),(102,'ticketcategories',NULL,'Small Problem'),(102,'hours',NULL,'0.00000000'),(102,'days',NULL,'0.00000000'),(102,'createdtime',NULL,'2023-04-05 23:44:04'),(102,'modifiedby',NULL,'6'),(102,'ticket_title',NULL,'00108672 / Delarosa Yerba Buena / Printer issue'),(102,'solution',NULL,'Adding Troubleshooting steps done:\n\nCheck Physical connection: power and ethernet cable &ndash; firmly connected\nThe green light is on at the ethernet port\nTest print &ndash; ok\nTried printing from the POS &ndash; no go\nPower cycle the printer &ndash; done\nTried printing again &ndash; still no go\nLocate the reset button and tried to print &ndash; no IP address\nCheck for the backup printer\nThey have the TP 200 printer\nTried to connect the printer but still not printing and still no IP address upon printing the test print\n\nPlease let us know if you have other questions.\n\nRegards,\nDianah'),(102,'source',NULL,'CRM'),(102,'cf_855',NULL,'108640'),(102,'record_id',NULL,'104'),(102,'record_module',NULL,'HelpDesk'),(103,'label',NULL,'108772 - aMano network rack'),(103,'ticket_no',NULL,'TKT000035'),(103,'assigned_user_id',NULL,'6'),(103,'ticketpriorities',NULL,'Normal'),(103,'ticketseverities',NULL,'Minor'),(103,'ticketstatus',NULL,'Closed'),(103,'ticketcategories',NULL,'Small Problem'),(103,'hours',NULL,'0.00000000'),(103,'days',NULL,'0.00000000'),(103,'createdtime',NULL,'2023-04-06 00:11:44'),(103,'modifiedby',NULL,'6'),(103,'ticket_title',NULL,'108772 - aMano network rack'),(103,'solution',NULL,'BT Support,\n\n \n\nRequest a technician for the following:\n\nAddress: 450 Hayes St, SF, CA 94102\n\nDate: Monday, 3/6/23\n\nTime: 8-10am\n\nAccess to store: granted by kitchen staff (in at 8am)\n\nDynamix reference number: 108772\n\n \n\nWork to be completed (NOTE - all hardware is onsite, underneath network rack)\n\nadd monitor and mouse to DVR &ndash; place on top of dehydrator, to the right of the rack.\nadd battery backup and devices set according to BOH standard\nadd CloudCover\nNOTE: device should be powered on and plugged into switch\n*** NOC will designate which port to use for music licensing***\n\nSonos system to remain as is &ndash; no changes should be made to AV system\n \n\nThere is a lockbox upstairs &ndash; when facing office door,  to the left, near the ceiling. Code is 1987.\n\n \n\nYann was originally scheduled at 98 Mission at this time &ndash; I want that changed. Yann should take this aMano call and let&rsquo;s have Angel take care of 98 Mission.\n\n \n\nPlease reach out with any questions or concerns.\n\n \n\nThank you,'),(103,'source',NULL,'CRM'),(103,'cf_855',NULL,'108772'),(103,'record_id',NULL,'105'),(103,'record_module',NULL,'HelpDesk'),(104,'label',NULL,'Troubleshoot KDS 2 (kept on rebooting)'),(104,'ticket_no',NULL,'TKT000036'),(104,'assigned_user_id',NULL,'6'),(104,'ticketpriorities',NULL,'Normal'),(104,'ticketseverities',NULL,'Minor'),(104,'ticketstatus',NULL,'Closed'),(104,'ticketcategories',NULL,'Small Problem'),(104,'hours',NULL,'0.00000000'),(104,'days',NULL,'0.00000000'),(104,'createdtime',NULL,'2023-04-06 00:12:36'),(104,'modifiedby',NULL,'6'),(104,'ticket_title',NULL,'Troubleshoot KDS 2 (kept on rebooting)'),(104,'solution',NULL,'Hello Blue Technology, \n\nWe would like to request a technician for the location below:\nStore Name: Super Duper - Los Gatos\nStore Address: 15991 Los Gatos Blvd., Bldg 3\nDate &amp; Time: March 8, Wednesday at  8AM\nAccess to the store: Granted Janitor \nDynamix Reference number: 108410\n\nWork Needed: \nInstall the replacement KDS\nReturn the defective KDS\nProvide the inbound tracking number to FLS\n\n\n\nRegards, \nClaudette'),(104,'source',NULL,'CRM'),(104,'cf_855',NULL,'108410'),(104,'record_id',NULL,'106'),(104,'record_module',NULL,'HelpDesk'),(105,'label',NULL,'108772 - aMano network rack'),(105,'ticket_no',NULL,'TKT000037'),(105,'assigned_user_id',NULL,'6'),(105,'ticketpriorities',NULL,'Normal'),(105,'ticketseverities',NULL,'Minor'),(105,'ticketstatus',NULL,'Closed'),(105,'ticketcategories',NULL,'Small Problem'),(105,'hours',NULL,'0.00000000'),(105,'days',NULL,'0.00000000'),(105,'createdtime',NULL,'2023-04-06 00:13:44'),(105,'modifiedby',NULL,'6'),(105,'ticket_title',NULL,'108772 - aMano network rack'),(105,'solution',NULL,'Hello Yann,\n\nHere&#039;s the bridge information:\n\n510-982-2796\nParticipant pin # 6694\n\nAnd it is now open.\nPlease join the conference when you can for the check-in.\n\n \n\nBest regards,\nDianah'),(105,'source',NULL,'CRM'),(105,'cf_855',NULL,'108772'),(105,'record_id',NULL,'107'),(105,'record_module',NULL,'HelpDesk'),(106,'label',NULL,'108817 and 108825 / Super Duper &ndash; Metreon / Printer not printing and No sound on their Music'),(106,'ticket_no',NULL,'TKT000038'),(106,'assigned_user_id',NULL,'5'),(106,'ticketpriorities',NULL,'Normal'),(106,'ticketseverities',NULL,'Minor'),(106,'ticketstatus',NULL,'Closed'),(106,'ticketcategories',NULL,'Small Problem'),(106,'hours',NULL,'0.00000000'),(106,'days',NULL,'0.00000000'),(106,'createdtime',NULL,'2023-04-06 00:15:57'),(106,'modifiedby',NULL,'6'),(106,'ticket_title',NULL,'108817 and 108825 / Super Duper &ndash; Metreon / Printer not printing and No sound on their Music'),(106,'solution',NULL,'Hello Yann,\n\n \n\nKindly see the bridge information below:\n\n \n\nConference Bridge Phone # 510-982-2796\n\nParticipant pin # 6694\n\n \n\nBest regards,\n\nDianah'),(106,'source',NULL,'CRM'),(106,'cf_855',NULL,'108817'),(106,'record_id',NULL,'108'),(106,'record_module',NULL,'HelpDesk'),(107,'label',NULL,'108817 and 108825 / Super Duper &ndash; Metreon / Printer not printing and No sound on their Music'),(107,'ticket_no',NULL,'TKT000039'),(107,'assigned_user_id',NULL,'5'),(107,'ticketpriorities',NULL,'Normal'),(107,'ticketseverities',NULL,'Minor'),(107,'ticketstatus',NULL,'Closed'),(107,'ticketcategories',NULL,'Small Problem'),(107,'hours',NULL,'0.00000000'),(107,'days',NULL,'0.00000000'),(107,'createdtime',NULL,'2023-04-06 00:17:29'),(107,'modifiedby',NULL,'6'),(107,'ticket_title',NULL,'108817 and 108825 / Super Duper &ndash; Metreon / Printer not printing and No sound on their Music'),(107,'solution',NULL,'Hello Blue Technology,\n \nWe would like to request a technician for the location below:\n\n&middot;     Address: 783 Mission Street, San Francisco CA 94103\n\n&middot;     Date: March 8, 2023 (Wednesday)\n\n&middot;     Time: 8:00 AM PST\n\n&middot;     Access to Store:  Granted c/o Janitor\n\n&middot;     Dynamix Ref Number: 108817 and 108825\n\n \nWork Needed:\nTask 1: Check the printer&#039;s physical connection  \nTask 2: Check Kiosk connectivity\nTask 3: Run a test order and confirm that the printer is working\nTask 4: Check Music for no sounds\n \nTroubleshooting Steps were taken:\nRestarted the kiosk - no go\nPower cycle the printer - no go\nCheck physical connection\nCables are firmly connected\nThen tried the backup printer - no go\nPrinted test page &ndash; ok\nCheck Kiosk&#039;s network settings:\nWi-fi off\nEthernet 0 (USB-C)\nEthernet 1 (RJ-45)\nIP: 192.168.192.222\nTried printing from Kiosk 1 it will print to SSUP05-RP-K01 instead of SSUP05-RP-TE1\nOn Music system:\nCheck if its on mute - no\nCheck volume - still no go\n\nPlease let us know if you have any questions.'),(107,'source',NULL,'CRM'),(107,'cf_855',NULL,'108825'),(107,'record_id',NULL,'109'),(107,'record_module',NULL,'HelpDesk'),(108,'label',NULL,'108772 - aMano network rack'),(108,'ticket_no',NULL,'TKT000040'),(108,'assigned_user_id',NULL,'6'),(108,'ticketpriorities',NULL,'Normal'),(108,'ticketseverities',NULL,'Minor'),(108,'ticketstatus',NULL,'Closed'),(108,'ticketcategories',NULL,'Small Problem'),(108,'hours',NULL,'0.00000000'),(108,'days',NULL,'0.00000000'),(108,'createdtime',NULL,'2023-04-06 00:19:03'),(108,'modifiedby',NULL,'6'),(108,'ticket_title',NULL,'108772 - aMano network rack'),(108,'solution',NULL,'Hello Nuranne,\n\nPlease see Yann&#039;s report below. \n\nFor now, we will close this ticket. I kindly request that you review the report and let us know if there are any further actions required.\n\nBest regards,\n\nDale'),(108,'source',NULL,'CRM'),(108,'cf_855',NULL,'108772'),(108,'record_id',NULL,'110'),(108,'record_module',NULL,'HelpDesk'),(109,'label',NULL,'SD Downtown - Printer offline/Device Irregularities'),(109,'ticket_no',NULL,'TKT000041'),(109,'assigned_user_id',NULL,'6'),(109,'ticketpriorities',NULL,'Normal'),(109,'ticketseverities',NULL,'Minor'),(109,'ticketstatus',NULL,'Closed'),(109,'ticketcategories',NULL,'Small Problem'),(109,'hours',NULL,'0.00000000'),(109,'days',NULL,'0.00000000'),(109,'createdtime',NULL,'2023-04-06 00:20:44'),(109,'modifiedby',NULL,'6'),(109,'ticket_title',NULL,'SD Downtown - Printer offline/Device Irregularities'),(109,'solution',NULL,'Hello Team,\n\nWe would like to request a technician for the location below:\n\nAddress: 37 Yerba Buena, San Francisco, CA 94103\n\nDate: Earliest availbility\n\nTime: Earliest availbility\n\nAccess to Store:  TBD\n\nDynamix Ref Number: 108844\n\n \n\nWork Needed:\nTask 1: Check/troubleshoot why printer is offline\nTask 2: Check other devices that are not compliant with IP convention\n \n\nTroubleshooting Steps taken:\n&middot; Checked printer connections &amp; reboot\n&middot; Verified printer is not being picked-up in the network\n&middot; Staff Andi mentioned they&#039;ve tried everything to get it to work but to no avail\n&middot; Requesting immediate assistance if at all possible.\n\nRegards,\nEarl'),(109,'source',NULL,'CRM'),(109,'cf_855',NULL,'108844'),(109,'record_id',NULL,'111'),(109,'record_module',NULL,'HelpDesk'),(110,'label',NULL,'108817 and 108825 / Super Duper &ndash; Metreon / Printer not printing and No sound on their Music'),(110,'ticket_no',NULL,'TKT000042'),(110,'assigned_user_id',NULL,'6'),(110,'ticketpriorities',NULL,'Normal'),(110,'ticketseverities',NULL,'Minor'),(110,'ticketstatus',NULL,'Closed'),(110,'ticketcategories',NULL,'Small Problem'),(110,'hours',NULL,'0.00000000'),(110,'days',NULL,'0.00000000'),(110,'createdtime',NULL,'2023-04-06 00:23:48'),(110,'modifiedby',NULL,'6'),(110,'ticket_title',NULL,'108817 and 108825 / Super Duper &ndash; Metreon / Printer not printing and No sound on their Music'),(110,'solution',NULL,'To all,\nWent on site this morning and this is what I did :\n- Joined the Bridge\n- Tested both Receipt printers and  they appear\\s to test print correctly\n- Got the IP address for both printers\n- Did some tests with Tech Minerva to validate the problem\n- Realized that Receipts Printers between Kiosk and Term1 has been swapped between the two Workstations\n- Swapped Printers back to proper locations and reconnected both of them\n- Tested Kiosk Workstation again and Kiosk finally printted correctly\n- Tested Term1 Workstation and Receipt printer still printed at Kiosk  \n-  Minerva checked her Workstation Term1 Configurations and it all looked good on her side but we still had issue\n-  Minerva called Toast Support and Toast Support pointed out that the Printer was not setup correctly on the device itself (Printer setup of the actual Workstation in location) and that were it needed to be changed.  We both learned something today about the Toast printing setting\n- Tested that Term 1 Worstation as well and it finally printed correctly\n- Tested the third Workstation (Term 2)  for validation and it tested correctly as well. \n- When Manager came in, Minerva had him test again so he could see for himself that all Workstations were printing correctly.  All good. \n- Manager to void all checks used for test purposes\n- Fixed the music issue as well \n- Left the Bridge.\n \nPs:  Got an error message on Kiosk Workstation (Error starting Toast App.  Saw that message a few times/see attached picture).  Unit did a software update \n \nThank you.'),(110,'source',NULL,'CRM'),(110,'cf_855',NULL,'108817'),(110,'record_id',NULL,'112'),(110,'record_module',NULL,'HelpDesk'),(111,'label',NULL,'108410 / Super Duper Los Gatos / installation of replacement KDS'),(111,'ticket_no',NULL,'TKT000043'),(111,'assigned_user_id',NULL,'6'),(111,'ticketpriorities',NULL,'Normal'),(111,'ticketseverities',NULL,'Minor'),(111,'ticketstatus',NULL,'Closed'),(111,'ticketcategories',NULL,'Small Problem'),(111,'hours',NULL,'0.00000000'),(111,'days',NULL,'0.00000000'),(111,'createdtime',NULL,'2023-04-06 00:25:24'),(111,'modifiedby',NULL,'6'),(111,'ticket_title',NULL,'108410 / Super Duper Los Gatos / installation of replacement KDS'),(111,'solution',NULL,'Hello Blue Technology, \n\nWe would like to request a technician for the location below:\nDate &amp; Time: March 13, Monday at  8 AM\nStore Name: Super Duper - Los Gatos\nStore Address: 15991 Los Gatos Blvd., Bldg 3\nAccess to the store: Granted Janitor \nDynamix Reference number: 108410\n\nTasks: \nInstall the replacement KDS\nReturn the defective KDS\nProvide the inbound tracking number to FLS\n\n\n\nRegards, \nDianah'),(111,'source',NULL,'CRM'),(111,'cf_855',NULL,'108410'),(111,'record_id',NULL,'113'),(111,'record_module',NULL,'HelpDesk'),(112,'label',NULL,'Beretta - Pop Up / Troubleshoot wireless phone'),(112,'ticket_no',NULL,'TKT000044'),(112,'assigned_user_id',NULL,'6'),(112,'ticketpriorities',NULL,'Normal'),(112,'ticketseverities',NULL,'Minor'),(112,'ticketstatus',NULL,'Closed'),(112,'ticketcategories',NULL,'Small Problem'),(112,'hours',NULL,'0.00000000'),(112,'days',NULL,'0.00000000'),(112,'createdtime',NULL,'2023-04-06 00:26:47'),(112,'modifiedby',NULL,'6'),(112,'ticket_title',NULL,'Beretta - Pop Up / Troubleshoot wireless phone'),(112,'solution',NULL,'Hello Team, \n\nWe would like to request a technician for the location below: \n\nAddress: 661 Divisadero Street\nDate:Time:  Today if possible\nAccess to Store: Managers office\nDynamix Ref Number: 00108826\nDevice Type: Phone \nConnection Type: Wired / Wireless\n\nWork Needed:\nTask 1: Connect / Pair Yealink wireless phone to the Receiver \nTask 2: Make Test calls both inbound and outbound\n\nTroubleshooting Steps taken:\n&middot; Rebooted phone manually\n&middot; Hard reset\n\nLet us know if you have other questions.\n\nRegards,\nJeremy.'),(112,'source',NULL,'CRM'),(112,'cf_855',NULL,'108826'),(112,'record_id',NULL,'114'),(112,'record_module',NULL,'HelpDesk'),(113,'label',NULL,'Uno Dos Tacos / Connect Yealink Receiver to network'),(113,'ticket_no',NULL,'TKT000045'),(113,'assigned_user_id',NULL,'6'),(113,'ticketpriorities',NULL,'Normal'),(113,'ticketseverities',NULL,'Minor'),(113,'ticketstatus',NULL,'Closed'),(113,'ticketcategories',NULL,'Small Problem'),(113,'hours',NULL,'0.00000000'),(113,'days',NULL,'0.00000000'),(113,'createdtime',NULL,'2023-04-06 00:28:23'),(113,'modifiedby',NULL,'6'),(113,'ticket_title',NULL,'Uno Dos Tacos / Connect Yealink Receiver to network'),(113,'solution',NULL,'Hello Team, \n\nWe would like to request a technician for the location below: \n\nAddress: 661 Divisadero Street\nDate:Time:  Today if possible\nAccess to Store: Managers office\nDynamix Ref Number: 00108826\nDevice Type: Phone \nConnection Type: Wired / Wireless\n\nWork Needed:\nTask 1: Connect / Pair Yealink wireless phone to the Receiver \nTask 2: Make Test calls both inbound and outbound\n\nTroubleshooting Steps taken:\n&middot; Rebooted phone manually\n&middot; Hard reset\n\nLet us know if you have other questions.\n\nRegards,\nJeremy.'),(113,'source',NULL,'CRM'),(113,'cf_855',NULL,'108896'),(113,'record_id',NULL,'115'),(113,'record_module',NULL,'HelpDesk'),(114,'assigned_user_id','6','5'),(115,'label',NULL,'Field Tech Request - NAPA'),(115,'ticket_no',NULL,'TKT000046'),(115,'assigned_user_id',NULL,'6'),(115,'parent_id',NULL,'19'),(115,'ticketpriorities',NULL,'Normal'),(115,'ticketseverities',NULL,'Minor'),(115,'ticketstatus',NULL,'Closed'),(115,'ticketcategories',NULL,'Small Problem'),(115,'hours',NULL,'0.00000000'),(115,'days',NULL,'0.00000000'),(115,'createdtime',NULL,'2023-04-06 00:30:17'),(115,'modifiedby',NULL,'6'),(115,'ticket_title',NULL,'Field Tech Request - NAPA'),(115,'solution',NULL,'Good afternoon,\n\nWe would like to schedule a technician for the location below:\n\nAddress: 3900 Bel Aire Plaza Napa, Ca 94558\nDate: 3/20/2023\nTime: 7:00AM PST\nAccess to Store: Granted by Nuranne \nDynamix Ref Number: 107054 \n\nWork Needed:\nTask 1: Assistance with moving rack equipment \nTask 2: Assistance with ATT Ciena install/Activation as needed\nTask 3: Cienna Speed Test\n\nPlease advise if this is possible.\n\nThank you,\nChristian Cruz'),(115,'source',NULL,'CRM'),(115,'cf_855',NULL,'107054'),(115,'record_id',NULL,'116'),(115,'record_module',NULL,'HelpDesk'),(116,'label',NULL,'108892 / SD Castro / Cash Drawer not opening automatically'),(116,'ticket_no',NULL,'TKT000047'),(116,'assigned_user_id',NULL,'6'),(116,'ticketpriorities',NULL,'Normal'),(116,'ticketseverities',NULL,'Minor'),(116,'ticketstatus',NULL,'Closed'),(116,'ticketcategories',NULL,'Small Problem'),(116,'hours',NULL,'0.00000000'),(116,'days',NULL,'0.00000000'),(116,'createdtime',NULL,'2023-04-06 00:31:45'),(116,'modifiedby',NULL,'6'),(116,'ticket_title',NULL,'108892 / SD Castro / Cash Drawer not opening automatically'),(116,'solution',NULL,'Hello Blue Technology,\n\n\nWe would like to request a technician for the location below:\n\n\nAddress: SD Castro / 2304 Market Street, San Francisco CA 94119\nTime: 8:00 AM PST\nDate: March 20, 2023 (Monday)\nAccess to Store: Granted c/o store Janitor Daniel (Contact #: 4152907072)\nDynamix Ref Number: 108892\n\n\n\nWork Needed:\nCheck the Cash Drawer not opening automatically\nCheck the Cash Drawer&#039;s physical connection\nTest Cash Drawer Functionality\n\n\nTroubleshooting Steps were taken:\nRestarted the register\n\n\nThank you and looking forward to your response.\n\n\nRegards,\nDianah'),(116,'source',NULL,'CRM'),(116,'cf_855',NULL,'108892'),(116,'record_id',NULL,'117'),(116,'record_module',NULL,'HelpDesk'),(117,'label',NULL,'Super Duper - Berkeley / Resolve camera 2'),(117,'ticket_no',NULL,'TKT000048'),(117,'assigned_user_id',NULL,'6'),(117,'ticketpriorities',NULL,'Normal'),(117,'ticketseverities',NULL,'Minor'),(117,'ticketstatus',NULL,'Closed'),(117,'ticketcategories',NULL,'Small Problem'),(117,'hours',NULL,'0.00000000'),(117,'days',NULL,'0.00000000'),(117,'createdtime',NULL,'2023-04-06 00:34:39'),(117,'modifiedby',NULL,'6'),(117,'ticket_title',NULL,'Super Duper - Berkeley / Resolve camera 2'),(117,'solution',NULL,'Hello Team,\n\nSorry for the short notice. We would like to check if we could send someone onsite today at 10AM PST for the below location. if not, we would like to request to send one for tomorrow at the same time.\n\nAddress: 2355 Telegraph Avenue\nDate:Time:  10AM PST 3/20/2023\nAccess to Store: Managers office\nDynamix Ref Number: 00108769\nDevice Type: Security Camera\nConnection Type: Wired\n\nWork Needed:\nTask 1: Restart camera 2\nTask 2: Test camera 2 if can be remote options via IVMS are working ex. change camera name / reboot etc.\nTask 3: Test playback option for camera 2 if working\n\nTroubleshooting Steps taken:\n&middot; Tried remote restart for camera 2 / not working\n&middot; Tried resetting camera 2 / not working\n- All remote functions for camera 2 are not responsive\n\nLet us know if you other questions.\n\nRegards,\nJeremy.'),(117,'source',NULL,'CRM'),(117,'cf_855',NULL,'108769'),(117,'record_id',NULL,'118'),(117,'record_module',NULL,'HelpDesk'),(118,'label',NULL,'Flores Corte Madera / Cameras are offline'),(118,'ticket_no',NULL,'TKT000049'),(118,'assigned_user_id',NULL,'6'),(118,'parent_id',NULL,'28'),(118,'ticketpriorities',NULL,'Normal'),(118,'ticketseverities',NULL,'Minor'),(118,'ticketstatus',NULL,'Closed'),(118,'ticketcategories',NULL,'Small Problem'),(118,'hours',NULL,'0.00000000'),(118,'days',NULL,'0.00000000'),(118,'createdtime',NULL,'2023-04-06 00:35:46'),(118,'modifiedby',NULL,'6'),(118,'ticket_title',NULL,'Flores Corte Madera / Cameras are offline'),(118,'solution',NULL,'Hello Team, \n\nWe would like to request a technician for the location below: \n\nAddress: 301 Corte Madera, Town Center\nDate:Time:  10AM PST March 22 2023 (Wednesday)\nAccess to Store: Network room\nDynamix Ref Number: 00109160\nDevice Type: Security Camera \nConnection Type: Wired\n\nWork Needed:\nTask 1: Check DVR if it&#039;s offline\nTask 2: Check IVMS Software if the cameras are up\n\nTroubleshooting Steps taken:\n&middot; Tried rebooting remotely / devices are offline\n\nLet us know if you have other questions.\n\nRegards,\nJeremy.'),(118,'source',NULL,'CRM'),(118,'cf_855',NULL,'109160'),(118,'record_id',NULL,'119'),(118,'record_module',NULL,'HelpDesk'),(119,'label',NULL,'Super Duper - Emeryville /  Phone Setup'),(119,'ticket_no',NULL,'TKT000050'),(119,'assigned_user_id',NULL,'6'),(119,'parent_id',NULL,'16'),(119,'ticketpriorities',NULL,'Normal'),(119,'ticketseverities',NULL,'Minor'),(119,'ticketstatus',NULL,'Closed'),(119,'ticketcategories',NULL,'Small Problem'),(119,'hours',NULL,'0.00000000'),(119,'days',NULL,'0.00000000'),(119,'createdtime',NULL,'2023-04-06 00:37:17'),(119,'modifiedby',NULL,'6'),(119,'ticket_title',NULL,'Super Duper - Emeryville /  Phone Setup'),(119,'solution',NULL,'Hello Team, \n\nWe would like to request a technician for the location below: \n\nAddress: 5959 Shellmound Street\nDate: 3/22/2023\nTime: 10:00 AM PST If possible today (22nd) or by tomorrow \nAccess to Store:  Office and Kitchen\nDynamix Ref Number: 00108788\nDevice Type: Phone\nConnection Type: Wired / Wireless\n\nWork Needed:\nTask 1: Setup phone \nTask 2: Register phone\nTask 3: Test outbound and inbound calls\n\nLet us know if any help needed on our end.\n\nRegards,\nJeremy.'),(119,'source',NULL,'CRM'),(119,'cf_855',NULL,'108788'),(119,'record_id',NULL,'120'),(119,'record_module',NULL,'HelpDesk'),(120,'label',NULL,'Installation of replacement KDS at SD Novato'),(120,'ticket_no',NULL,'TKT000051'),(120,'assigned_user_id',NULL,'6'),(120,'ticketpriorities',NULL,'Normal'),(120,'ticketseverities',NULL,'Minor'),(120,'ticketstatus',NULL,'Closed'),(120,'ticketcategories',NULL,'Small Problem'),(120,'hours',NULL,'0.00000000'),(120,'days',NULL,'0.00000000'),(120,'createdtime',NULL,'2023-04-06 00:38:31'),(120,'modifiedby',NULL,'6'),(120,'ticket_title',NULL,'Installation of replacement KDS at SD Novato'),(120,'solution',NULL,'Hello Blue Technology, \nWe would like to request a technician for the location below:\n\n \n\nAddress: 5800 Nave Drive, Suite C, Novato\n\nDate: March 27, 2023\n\nTime: 7:00 AM PST\n\nAccess to Store:  Granted c/o Kitchen Staff \n\nDynamix Ref Number: 109234\n\nDevice Type: KDS\n\nConnection Type: Hardwired \n \n\nWork Needed:\n\nTask 1: Install the replacement KDS\nTask 2: Make sure label is added to the device CSD008-KDS-002\nTask 3: If RMA, drop off the defective unit.'),(120,'source',NULL,'CRM'),(120,'cf_855',NULL,'109234'),(120,'record_id',NULL,'121'),(120,'record_module',NULL,'HelpDesk'),(121,'label',NULL,'Tech Request: Damage outside cable TV / After work Bar'),(121,'ticket_no',NULL,'TKT000052'),(121,'assigned_user_id',NULL,'6'),(121,'ticketpriorities',NULL,'Normal'),(121,'ticketseverities',NULL,'Minor'),(121,'ticketstatus',NULL,'Closed'),(121,'ticketcategories',NULL,'Small Problem'),(121,'hours',NULL,'0.00000000'),(121,'days',NULL,'0.00000000'),(121,'createdtime',NULL,'2023-04-06 00:40:19'),(121,'modifiedby',NULL,'6'),(121,'ticket_title',NULL,'Tech Request: Damage outside cable TV / After work Bar'),(121,'solution',NULL,'Hello Blue Technology, \n \nWe would like to request a technician for the location below:\n\n \n\nAddress: 409 Gough Street\nDate: March 24, 2023\nTime: between 2PM-5PM\nAccess to Store:  Store manager \nDynamix Ref Number: 109295\nWork Needed:\n\nTo check /assess the cable outside. The manager complained about one of the cable TV wire from outside seemed to be  pulled out and damaged.\n\n\n\n\nRegards, \nClaudette'),(121,'source',NULL,'CRM'),(121,'cf_855',NULL,'109295'),(121,'record_id',NULL,'122'),(121,'record_module',NULL,'HelpDesk'),(122,'label',NULL,'nstallation of replacement KDS at SD Novato'),(122,'ticket_no',NULL,'TKT000053'),(122,'assigned_user_id',NULL,'6'),(122,'parent_id',NULL,'11'),(122,'ticketpriorities',NULL,'Normal'),(122,'ticketseverities',NULL,'Minor'),(122,'ticketstatus',NULL,'Closed'),(122,'ticketcategories',NULL,'Small Problem'),(122,'hours',NULL,'0.00000000'),(122,'days',NULL,'0.00000000'),(122,'createdtime',NULL,'2023-04-06 00:41:45'),(122,'modifiedby',NULL,'6'),(122,'ticket_title',NULL,'nstallation of replacement KDS at SD Novato'),(122,'solution',NULL,'Hello BT, \n\nWe are sending you the bridge information for tech dispatch on March 27 at SD-Novato. \n\nConference Bridge Phone # 510-982-2796\nParticipant pin # 6694\n\n\n\nRegards, \nClaudette'),(122,'source',NULL,'CRM'),(122,'cf_855',NULL,'109234'),(122,'record_id',NULL,'123'),(122,'record_module',NULL,'HelpDesk'),(123,'label',NULL,'SD Downtown Replacement Kitchen Printer Onboarding'),(123,'ticket_no',NULL,'TKT000054'),(123,'assigned_user_id',NULL,'6'),(123,'ticketpriorities',NULL,'Normal'),(123,'ticketseverities',NULL,'Minor'),(123,'ticketstatus',NULL,'Closed'),(123,'ticketcategories',NULL,'Small Problem'),(123,'hours',NULL,'0.00000000'),(123,'days',NULL,'0.00000000'),(123,'createdtime',NULL,'2023-04-06 00:44:57'),(123,'modifiedby',NULL,'6'),(123,'ticket_title',NULL,'SD Downtown Replacement Kitchen Printer Onboarding'),(123,'solution',NULL,'Hello Blue Technology,\n\n\nWe would like to request a technician for the location below:\n\n\nAddress: 721 Market Street, Downtown\n\nDate:  April 3, 2023 Monday\n\nTime: 8:00 AM PST\n\n \n\nAccess to Store:  Granted c/o Janitor\n\nDynamix Ref Number: 109658\n\nDevice Type: Toast Kitchen Printer\n\nConnection Type: Hardwired \n\n\nWork Needed:\n\nTask 1: Install the replacement Kitchen Printer\nTask 2: Make sure label is added to the device CSD002-KITCHEN\nTask 3: If RMA, drop off the defective unit.\n\n \n\n \n\nRegards, \nAlexandra'),(123,'source',NULL,'CRM'),(123,'cf_855',NULL,'109658'),(123,'record_id',NULL,'124'),(123,'record_module',NULL,'HelpDesk'),(124,'label',NULL,'SD Downtown Replacement Kitchen Printer Onboarding'),(124,'ticket_no',NULL,'TKT000055'),(124,'assigned_user_id',NULL,'6'),(124,'ticketpriorities',NULL,'Normal'),(124,'ticketseverities',NULL,'Minor'),(124,'ticketstatus',NULL,'Closed'),(124,'ticketcategories',NULL,'Small Problem'),(124,'hours',NULL,'0.00000000'),(124,'days',NULL,'0.00000000'),(124,'createdtime',NULL,'2023-04-06 00:46:14'),(124,'modifiedby',NULL,'6'),(124,'ticket_title',NULL,'SD Downtown Replacement Kitchen Printer Onboarding'),(124,'solution',NULL,'Hello Blue Technology,\n\n\nWe would like to request a technician for the location below:\n\n\nAddress: 721 Market Street, Downtown\n\nDate:  April 3, 2023 Monday\n\nTime: 8:00 AM PST\n\n \n\nAccess to Store:  Granted c/o Janitor\n\nDynamix Ref Number: 109685\n\nDevice Type: Toast Kitchen Printer\n\nConnection Type: Hardwired \n\n\nWork Needed:\n\nTask 1: Install the replacement Kitchen Printer\nTask 2: Make sure label is added to the device CSD002-KITCHEN\nTask 3: If RMA, drop off the defective unit.'),(124,'source',NULL,'CRM'),(124,'cf_855',NULL,'109685'),(124,'record_id',NULL,'125'),(124,'record_module',NULL,'HelpDesk'),(125,'label',NULL,'Uno Dos Tacos / Phone installation and activation'),(125,'ticket_no',NULL,'TKT000056'),(125,'assigned_user_id',NULL,'6'),(125,'ticketpriorities',NULL,'Normal'),(125,'ticketseverities',NULL,'Minor'),(125,'ticketstatus',NULL,'Closed'),(125,'ticketcategories',NULL,'Small Problem'),(125,'hours',NULL,'0.00000000'),(125,'days',NULL,'0.00000000'),(125,'createdtime',NULL,'2023-04-06 00:48:14'),(125,'modifiedby',NULL,'6'),(125,'ticket_title',NULL,'Uno Dos Tacos / Phone installation and activation'),(125,'solution',NULL,'Hello Team, \n\nWe would like to request a technician for the location below: \n\nAddress: 595 Market Street\nDate:Time:  8AM Today 3/30/2023 or Tomorrow 3/31/2023\nAccess to Store: Office / Restaurant\nDynamix Ref Number: 00108896\nDevice Type: Wireless phones\nConnection Type: Wireless / Wired\n\nWork Needed:\nTask 1: Install and setup new Phones\nTask 2: Coordinate with OneTalk / Verizon to Register the phone\nTask 3: Test inbound and outbound calls on the new phones\n\nLet us know if you have further questions.\n\nThanks &amp; Regards,\nJeremy.\n\n\n--------------- Original Message ---------------\nFrom: Nuranne Dairkee [ndairkee@backofthehouseinc.com]\nSent: 3/29/2023, 8:59 PM\nTo: support@dynamixcloud.com\nSubject: RE: Business phone line\n\nHello Dale,\n\n \n\nMy apologies for the late reply here.\n\n \n\nYes, please proceed with tech dispatch request. Submit the request to Blue Technology and explain the work that needs to be done. JC will assign a technician based on job requirements and availability.\n\n \n\nThe phones for Beretta &ndash; Divisadero should have arrived today as well. This is ticket 108826. Submit a separate request so we get the proper closing reports to each ticket &ndash; but make sure it&rsquo;s clear that both calls are to be done on the same day.\n\n \n\nSince both locations have been without phones for over three weeks now &ndash; we need to have this scheduled as soon as possible this week. Please include me on both tech dispatch requests and let me know if you have any questions.\n\n \n\nThank you,'),(125,'source',NULL,'CRM'),(125,'cf_855',NULL,'108896'),(125,'record_id',NULL,'126'),(125,'record_module',NULL,'HelpDesk'),(126,'label',NULL,'Request Tech Visit LRS Pager'),(126,'ticket_no',NULL,'TKT000057'),(126,'assigned_user_id',NULL,'6'),(126,'ticketpriorities',NULL,'Normal'),(126,'ticketseverities',NULL,'Minor'),(126,'ticketstatus',NULL,'Closed'),(126,'ticketcategories',NULL,'Small Problem'),(126,'hours',NULL,'0.00000000'),(126,'days',NULL,'0.00000000'),(126,'createdtime',NULL,'2023-04-06 00:50:15'),(126,'modifiedby',NULL,'6'),(126,'ticket_title',NULL,'Request Tech Visit LRS Pager'),(126,'solution',NULL,'Hello Blue Technology,\n\n\nWe would like to request a technician for the location below:\n\n \n\nAddress: 301 Hayes St. Rad Radish\nDate: April 3, 2023 Thursday\nTime: 8:00 AM PST\nAccess to Store:  Granted c/o GM\nDynamix Ref Number: 109677\nDevice Type: Equipment relevant to the pagers\nConnection Type: Wireless\n\n \n\nWork Needed\n*All equipment this includes pagers, bases, repeaters, extra circuits and iPads, relevant to the pager system removed, \n*Packaged should be brought to storage (Super Duper-Novato 5800 Nave Dr, Suite C\n*The equipemnt mention above should be place inside 3 separate boxes\n*A manager should be present at the store to confirmed all device before delivered to the storage \n*To ensure the GM availablity we will colaborate with her\n\n\nRegards,\nAlexandra'),(126,'source',NULL,'CRM'),(126,'cf_855',NULL,'109677'),(126,'record_id',NULL,'127'),(126,'record_module',NULL,'HelpDesk'),(127,'label',NULL,'Tech Request at SD Serramonte SDWAN equipment pickup'),(127,'ticket_no',NULL,'TKT000058'),(127,'assigned_user_id',NULL,'6'),(127,'ticketpriorities',NULL,'Normal'),(127,'ticketseverities',NULL,'Minor'),(127,'ticketstatus',NULL,'Closed'),(127,'ticketcategories',NULL,'Small Problem'),(127,'hours',NULL,'0.00000000'),(127,'days',NULL,'0.00000000'),(127,'createdtime',NULL,'2023-04-06 00:53:41'),(127,'modifiedby',NULL,'6'),(127,'ticket_title',NULL,'Tech Request at SD Serramonte SDWAN equipment pickup'),(127,'solution',NULL,'Hello Blue Technology, \n\n\nWe would like to request a technician for the location below:\n\n\nAddress: 3 Serramonte Center, Space #662 Dally City- SD Serramonte\n\nDate:  April 5, 2023\n\nTime: 7:45 AM PST\n\nAccess to Store:  Granted c/o Kitchen Staff\n\nDynamix Ref Number: 109856\n\nDevice Type: SDWAN equipment\n\n \n\nWork Needed:\n Task 1: Prio to heading To Serramonte, kindly proceed to 2030 Union St. to retrieve the keys that have been left in the lockbox situated at the back of the stairs at 2030 Union St.\nTask 2: Record the equipment information being picked up by Comcast schedule between 8-10 AM which includes : 2 device Advantech and  Cradlepoint  of  3 Serramonte Center, Space #662\n\n\nRegards, \nAlexandra'),(127,'source',NULL,'CRM'),(127,'cf_855',NULL,'109856'),(127,'record_id',NULL,'128'),(127,'record_module',NULL,'HelpDesk'),(128,'label',NULL,'The Tailor&#039;s Son / Outdoor speaker issue'),(128,'ticket_no',NULL,'TKT000059'),(128,'assigned_user_id',NULL,'6'),(128,'ticketpriorities',NULL,'Normal'),(128,'ticketseverities',NULL,'Minor'),(128,'ticketstatus',NULL,'Closed'),(128,'ticketcategories',NULL,'Small Problem'),(128,'hours',NULL,'0.00000000'),(128,'days',NULL,'0.00000000'),(128,'createdtime',NULL,'2023-04-06 00:56:40'),(128,'modifiedby',NULL,'6'),(128,'ticket_title',NULL,'The Tailor&#039;s Son / Outdoor speaker issue'),(128,'solution',NULL,'C,\n\n \n\nThanks so much for confirming.\n\n \n\nTo clarify the calls:\n\n109874 &ndash; Internet outage\n\n109745 &ndash; Outdoor speakers\n\n \n\nPriority is internet issue first &ndash; time permitting for the outdoor speakers. As the restaurant opens at 5pm, we may need to reschedule the visit for outside speakers until tomorrow.\n\n \n\nThank you,\n\n \n\nFrom: supportticket@mybluetechnology.com \nSent: Tuesday, April 4, 2023 3:56 PM\nTo: Dynamix ServiceDesk \nCc: jc@mybluetechnology.com; Nuranne Dairkee ; bim@mybluetechnology.com\nSubject: RE: The Tailor&#039;s Son / Outdoor speaker issue\n\n \n\nHi,\n\n \n\nThe technician assigned is BIM.\n\n \n\nShe would be there in around 1 hour.\n\n \n\nHer cellphone number is ‪(415) 632-2318\n\n \n\nJC'),(128,'source',NULL,'CRM'),(128,'cf_855',NULL,'109745'),(128,'record_id',NULL,'129'),(128,'record_module',NULL,'HelpDesk'),(129,'label',NULL,'Hello Blue Technology,   We would like to request a technician for the location below: Address: 2516 Mission St- El Techo and Lolinda Date:  ASAP, If possible today April 5 Time: 9PM PST  Access to Store:  C/o Staff  Dynamix Ref Number: 109888 Device Type'),(129,'ticket_no',NULL,'TKT000060'),(129,'assigned_user_id',NULL,'6'),(129,'ticketpriorities',NULL,'Normal'),(129,'ticketseverities',NULL,'Minor'),(129,'ticketstatus',NULL,'Closed'),(129,'ticketcategories',NULL,'Small Problem'),(129,'hours',NULL,'0.00000000'),(129,'days',NULL,'0.00000000'),(129,'createdtime',NULL,'2023-04-06 01:00:51'),(129,'modifiedby',NULL,'6'),(129,'ticket_title',NULL,'Hello Blue Technology,   We would like to request a technician for the location below: Address: 2516 Mission St- El Techo and Lolinda Date:  ASAP, If possible today April 5 Time: 9PM PST  Access to Store:  C/o Staff  Dynamix Ref Number: 109888 Device Type'),(129,'solution',NULL,'JC,\n\n \n\nThank you again for coordinating Bim&rsquo;s visit today &ndash; I&rsquo;m glad we&rsquo;re able to do see her wide array of skills on these types of calls.  \n\n \n\nBim and I discussed the current situation with the outdoor speakers and she said she has the availability to do the job tomorrow. Can we schedule her from 12 &ndash; 3pm? If she&rsquo;s able to complete the job sooner, that&rsquo;s fine too. She had mentioned 2-3 hours.\n\n \n\nPlease let me know if this is possible and then I&rsquo;ll loop in the Dynamix team on the plan.\n\n \n\nThank you,'),(129,'source',NULL,'CRM'),(129,'cf_855',NULL,'109745'),(129,'record_id',NULL,'130'),(129,'record_module',NULL,'HelpDesk'),(130,'label',NULL,'Troubleshoot Dayforce Offline-El Techo'),(130,'ticket_no',NULL,'TKT000061'),(130,'assigned_user_id',NULL,'6'),(130,'ticketpriorities',NULL,'Normal'),(130,'ticketseverities',NULL,'Minor'),(130,'ticketstatus',NULL,'Closed'),(130,'ticketcategories',NULL,'Small Problem'),(130,'hours',NULL,'0.00000000'),(130,'days',NULL,'0.00000000'),(130,'createdtime',NULL,'2023-04-06 01:02:59'),(130,'modifiedby',NULL,'6'),(130,'ticket_title',NULL,'Troubleshoot Dayforce Offline-El Techo'),(130,'solution',NULL,'JC,\n\n \n\nA request to make an adjustment on the start time for this &ndash; As soon as possible is preferred. Is Yann available to take this call to El Techo/ Lolinda?\n\n \n\nHere are some troubleshooting steps provided by Ceridian:\n\n \n\nOffline Clock Troubleshooting:-\n1.1Verify if the clock is receiving an IP address\n1.Go to the location the clock is mounted\n2. Place and hold your Finger on the Welcome to Dayforce HCM until the clock prompts you to enter the administrator PIN.\n3. Enter the PIN 4110 and press Enter.\n4. Tap Clock Information icon\n5. Verify if the clock has an IP address\n If the clock has an IP address\nTrigger a Call Home and a Software Update through the admin mode\nNote: If the clock goes on activation pending screen, trigger a Call home and a Software\nupdate again\n\n If the IP address is missing\n1. Disconnect the ethernet cable and plug it back again.\n2. Verify if there is an IP address under the Clock information\n3. If yes, trigger a Call home and Software update\n4. If no, connect the clock to an another ethernet/port or connect the clock to Static IP\n5. Trigger a Call home and Software update\n\n \n\nPlease let us know if this can be addressed today.\n\n \n\nThank you,'),(130,'source',NULL,'CRM'),(130,'cf_855',NULL,'109888'),(130,'record_id',NULL,'131'),(130,'record_module',NULL,'HelpDesk'),(131,'account_id','0','2'),(132,'account_id','0','2'),(133,'account_id','0','2'),(134,'account_id','0','2'),(135,'account_id','0','2'),(136,'account_id','0','2'),(137,'account_id','0','2'),(138,'account_id','0','2'),(139,'account_id','0','2'),(140,'account_id','0','2'),(141,'account_id','0','2'),(142,'account_id','0','2'),(143,'account_id','0','2'),(144,'account_id','0','2'),(145,'account_id','0','2'),(146,'account_id','0','2'),(147,'account_id','0','2'),(148,'account_id','0','2'),(149,'account_id','0','2'),(150,'account_id','0','2'),(151,'account_id','0','2'),(152,'account_id','0','2'),(153,'account_id','0','2'),(154,'account_id','0','2'),(155,'account_id','0','2'),(156,'account_id','0','2'),(157,'label','Back Of the House Group','Back Of the House'),(157,'accountname','Back Of the House Group','Back Of the House'),(158,'modifiedby','6','1'),(158,'description','','abc'),(159,'description','abc',''),(160,'modifiedby','1','6'),(160,'cf_861','','08:00:00'),(161,'hours','0.00000000','28800.00000000'),(161,'cf_865','','16:00:00'),(162,'hours','28800.00000000','27000.00000000'),(162,'cf_865','16:00:00','15:30:00'),(163,'hours','27000.00000000','115200.00000000'),(163,'cf_865','15:30:00','15:00:00'),(164,'hours','115200.00000000','6.50000000'),(164,'cf_865','15:00:00','14:30:00'),(165,'label',NULL,'BOH JC'),(165,'firstname',NULL,'BOH'),(165,'contact_no',NULL,'CON000009'),(165,'phone',NULL,'9167412707'),(165,'lastname',NULL,'JC'),(165,'account_id',NULL,'2'),(165,'email',NULL,'admin@mybluetechnology.com'),(165,'assigned_user_id',NULL,'6'),(165,'createdtime',NULL,'2023-04-15 01:30:19'),(165,'modifiedby',NULL,'6'),(165,'portal',NULL,'1'),(165,'support_start_date',NULL,'1906-04-01'),(165,'support_end_date',NULL,'2024-04-14'),(165,'source',NULL,'CRM'),(165,'cf_853',NULL,'BOH'),(165,'record_id',NULL,'132'),(165,'record_module',NULL,'Contacts'),(166,'account_id','0','2'),(166,'modifiedby','6','1'),(167,'label',NULL,'Ticket Number : TKT000005 SD Serramonte SDWAN equipment pickup'),(167,'date_start',NULL,'2023-04-15'),(167,'activitytype',NULL,'Emails'),(167,'assigned_user_id',NULL,'1'),(167,'subject',NULL,'Ticket Number : TKT000005 SD Serramonte SDWAN equipment pickup'),(167,'description',NULL,'Ticket ID : 74&lt;br&gt;Ticket Title : SD Serramonte SDWAN equipment pickup&lt;br&gt;&lt;br&gt;\n								Dear Dalrymple Yann,&lt;br&gt;&lt;br&gt;\n								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;\n								Ticket No : TKT000005&lt;br&gt;\n								Status : Closed&lt;br&gt;\n								Category : Other Problem&lt;br&gt;\n								Severity : Minor&lt;br&gt;\n								Priority : Normal&lt;br&gt;&lt;br&gt;\n								Description : &lt;br&gt;&lt;br&gt;&lt;br&gt;\n								Solution : &lt;br&gt;Cradlepoint&lt;br /&gt;\nSN MM214800003658&lt;br /&gt;\nMAC 003044758c74&lt;br /&gt;\nIMEI 357926103386384&lt;br /&gt;\n &lt;br /&gt;\nAdvantech&lt;br /&gt;\nKSA3855737\n								&lt;br&gt;&lt;br&gt;\n								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;'),(167,'time_start',NULL,'03:02:11'),(167,'createdtime',NULL,'2023-04-15 03:02:11'),(167,'modifiedby',NULL,'1'),(167,'from_email',NULL,'admin@mybluetechnology.com'),(167,'saved_toid',NULL,'[&quot;&quot;,&quot;yann@mybluetechnology.com&quot;]'),(167,'ccmail',NULL,'[&quot;&quot;]'),(167,'bccmail',NULL,'[&quot;&quot;]'),(167,'parent_id',NULL,'74@1|'),(167,'email_flag',NULL,'SENT'),(167,'source',NULL,'CRM'),(167,'record_id',NULL,'133'),(167,'record_module',NULL,'Emails'),(169,'label',NULL,'Ticket Number : TKT000006 Troubleshoot Dayforce Offline-El Techo'),(169,'date_start',NULL,'2023-04-15'),(169,'activitytype',NULL,'Emails'),(169,'assigned_user_id',NULL,'1'),(169,'subject',NULL,'Ticket Number : TKT000006 Troubleshoot Dayforce Offline-El Techo'),(169,'description',NULL,'Ticket ID : 76&lt;br&gt;Ticket Title : Troubleshoot Dayforce Offline-El Techo&lt;br&gt;&lt;br&gt;\n								Dear Dalrymple Yann,&lt;br&gt;&lt;br&gt;\n								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;\n								Ticket No : TKT000006&lt;br&gt;\n								Status : In Progress&lt;br&gt;\n								Category : Small Problem&lt;br&gt;\n								Severity : Minor&lt;br&gt;\n								Priority : Normal&lt;br&gt;&lt;br&gt;\n								Description : &lt;br&gt;&lt;br&gt;&lt;br&gt;\n								Solution : &lt;br&gt;\n								&lt;br&gt;&lt;br&gt;\n								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;'),(169,'time_start',NULL,'03:02:20'),(169,'createdtime',NULL,'2023-04-15 03:02:20'),(169,'modifiedby',NULL,'1'),(169,'from_email',NULL,'admin@mybluetechnology.com'),(169,'saved_toid',NULL,'[&quot;&quot;,&quot;yann@mybluetechnology.com&quot;]'),(169,'ccmail',NULL,'[&quot;&quot;]'),(169,'bccmail',NULL,'[&quot;&quot;]'),(169,'parent_id',NULL,'76@1|'),(169,'email_flag',NULL,'SENT'),(169,'source',NULL,'CRM'),(169,'record_id',NULL,'134'),(169,'record_module',NULL,'Emails'),(171,'label',NULL,'Ticket Number : TKT000007 Comcast Enterprise Services Planned Maintenance Notification - CM004269753'),(171,'date_start',NULL,'2023-04-15'),(171,'activitytype',NULL,'Emails'),(171,'assigned_user_id',NULL,'1'),(171,'subject',NULL,'Ticket Number : TKT000007 Comcast Enterprise Services Planned Maintenance Notification - CM004269753'),(171,'description',NULL,'Ticket ID : 77&lt;br&gt;Ticket Title : Comcast Enterprise Services Planned Maintenance Notification - CM004269753&lt;br&gt;&lt;br&gt;\n								Dear Ismodes JC,&lt;br&gt;&lt;br&gt;\n								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;\n								Ticket No : TKT000007&lt;br&gt;\n								Status : Closed&lt;br&gt;\n								Category : Small Problem&lt;br&gt;\n								Severity : Minor&lt;br&gt;\n								Priority : Normal&lt;br&gt;&lt;br&gt;\n								Description : &lt;br&gt;&lt;br&gt;&lt;br&gt;\n								Solution : &lt;br&gt;\n								&lt;br&gt;&lt;br&gt;\n								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;'),(171,'time_start',NULL,'03:02:31'),(171,'createdtime',NULL,'2023-04-15 03:02:31'),(171,'modifiedby',NULL,'1'),(171,'from_email',NULL,'admin@mybluetechnology.com'),(171,'saved_toid',NULL,'[&quot;&quot;,&quot;jc@mybluetechnology.com&quot;]'),(171,'ccmail',NULL,'[&quot;&quot;]'),(171,'bccmail',NULL,'[&quot;&quot;]'),(171,'parent_id',NULL,'77@1|'),(171,'email_flag',NULL,'SENT'),(171,'source',NULL,'CRM'),(171,'record_id',NULL,'135'),(171,'record_module',NULL,'Emails'),(173,'label',NULL,'Ticket Number : TKT000008 Comcast Enterprise Services Planned Maintenance Notification - CM004269753'),(173,'date_start',NULL,'2023-04-15'),(173,'activitytype',NULL,'Emails'),(173,'assigned_user_id',NULL,'1'),(173,'subject',NULL,'Ticket Number : TKT000008 Comcast Enterprise Services Planned Maintenance Notification - CM004269753'),(173,'description',NULL,'Ticket ID : 78&lt;br&gt;Ticket Title : Comcast Enterprise Services Planned Maintenance Notification - CM004269753&lt;br&gt;&lt;br&gt;\n								Dear Ismodes JC,&lt;br&gt;&lt;br&gt;\n								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;\n								Ticket No : TKT000008&lt;br&gt;\n								Status : Closed&lt;br&gt;\n								Category : Small Problem&lt;br&gt;\n								Severity : Minor&lt;br&gt;\n								Priority : Normal&lt;br&gt;&lt;br&gt;\n								Description : &lt;br&gt;&lt;br&gt;&lt;br&gt;\n								Solution : &lt;br&gt;\n								&lt;br&gt;&lt;br&gt;\n								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;'),(173,'time_start',NULL,'03:02:40'),(173,'createdtime',NULL,'2023-04-15 03:02:40'),(173,'modifiedby',NULL,'1'),(173,'from_email',NULL,'admin@mybluetechnology.com'),(173,'saved_toid',NULL,'[&quot;&quot;,&quot;jc@mybluetechnology.com&quot;]'),(173,'ccmail',NULL,'[&quot;&quot;]'),(173,'bccmail',NULL,'[&quot;&quot;]'),(173,'parent_id',NULL,'78@1|'),(173,'email_flag',NULL,'SENT'),(173,'source',NULL,'CRM'),(173,'record_id',NULL,'136'),(173,'record_module',NULL,'Emails'),(175,'label',NULL,'Ticket Number : TKT000009 Comcast Enterprise Services Planned Maintenance Notification - CM004269753'),(175,'date_start',NULL,'2023-04-15'),(175,'activitytype',NULL,'Emails'),(175,'assigned_user_id',NULL,'1'),(175,'subject',NULL,'Ticket Number : TKT000009 Comcast Enterprise Services Planned Maintenance Notification - CM004269753'),(175,'description',NULL,'Ticket ID : 79&lt;br&gt;Ticket Title : Comcast Enterprise Services Planned Maintenance Notification - CM004269753&lt;br&gt;&lt;br&gt;\n								Dear Ismodes JC,&lt;br&gt;&lt;br&gt;\n								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;\n								Ticket No : TKT000009&lt;br&gt;\n								Status : Closed&lt;br&gt;\n								Category : Small Problem&lt;br&gt;\n								Severity : Minor&lt;br&gt;\n								Priority : Normal&lt;br&gt;&lt;br&gt;\n								Description : &lt;br&gt;&lt;br&gt;&lt;br&gt;\n								Solution : &lt;br&gt;\n								&lt;br&gt;&lt;br&gt;\n								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;'),(175,'time_start',NULL,'03:02:51'),(175,'createdtime',NULL,'2023-04-15 03:02:51'),(175,'modifiedby',NULL,'1'),(175,'from_email',NULL,'admin@mybluetechnology.com'),(175,'saved_toid',NULL,'[&quot;&quot;,&quot;jc@mybluetechnology.com&quot;]'),(175,'ccmail',NULL,'[&quot;&quot;]'),(175,'bccmail',NULL,'[&quot;&quot;]'),(175,'parent_id',NULL,'79@1|'),(175,'email_flag',NULL,'SENT'),(175,'source',NULL,'CRM'),(175,'record_id',NULL,'137'),(175,'record_module',NULL,'Emails'),(177,'label',NULL,'Ticket Number : TKT000010 omcast Enterprise Services Planned Maintenance Notification - CM004269753'),(177,'date_start',NULL,'2023-04-15'),(177,'activitytype',NULL,'Emails'),(177,'assigned_user_id',NULL,'1'),(177,'subject',NULL,'Ticket Number : TKT000010 omcast Enterprise Services Planned Maintenance Notification - CM004269753'),(177,'description',NULL,'Ticket ID : 80&lt;br&gt;Ticket Title : omcast Enterprise Services Planned Maintenance Notification - CM004269753&lt;br&gt;&lt;br&gt;\n								Dear Solorzano Angel,&lt;br&gt;&lt;br&gt;\n								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;\n								Ticket No : TKT000010&lt;br&gt;\n								Status : Closed&lt;br&gt;\n								Category : Small Problem&lt;br&gt;\n								Severity : Minor&lt;br&gt;\n								Priority : Normal&lt;br&gt;&lt;br&gt;\n								Description : &lt;br&gt;&lt;br&gt;&lt;br&gt;\n								Solution : &lt;br&gt;\n								&lt;br&gt;&lt;br&gt;\n								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;'),(177,'time_start',NULL,'03:02:56'),(177,'createdtime',NULL,'2023-04-15 03:02:56'),(177,'modifiedby',NULL,'1'),(177,'from_email',NULL,'admin@mybluetechnology.com'),(177,'saved_toid',NULL,'[&quot;&quot;,&quot;angel@mybluetechnology.com&quot;]'),(177,'ccmail',NULL,'[&quot;&quot;]'),(177,'bccmail',NULL,'[&quot;&quot;]'),(177,'parent_id',NULL,'80@1|'),(177,'email_flag',NULL,'SENT'),(177,'source',NULL,'CRM'),(177,'record_id',NULL,'138'),(177,'record_module',NULL,'Emails'),(179,'label',NULL,'Ticket Number : TKT000011 Comcast Enterprise Services Planned Maintenance Notification - CM004269753'),(179,'date_start',NULL,'2023-04-15'),(179,'activitytype',NULL,'Emails'),(179,'assigned_user_id',NULL,'1'),(179,'subject',NULL,'Ticket Number : TKT000011 Comcast Enterprise Services Planned Maintenance Notification - CM004269753'),(179,'description',NULL,'Ticket ID : 81&lt;br&gt;Ticket Title : Comcast Enterprise Services Planned Maintenance Notification - CM004269753&lt;br&gt;&lt;br&gt;\n								Dear Solorzano Angel,&lt;br&gt;&lt;br&gt;\n								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;\n								Ticket No : TKT000011&lt;br&gt;\n								Status : Closed&lt;br&gt;\n								Category : Small Problem&lt;br&gt;\n								Severity : Minor&lt;br&gt;\n								Priority : Normal&lt;br&gt;&lt;br&gt;\n								Description : &lt;br&gt;&lt;br&gt;&lt;br&gt;\n								Solution : &lt;br&gt;\n								&lt;br&gt;&lt;br&gt;\n								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;'),(179,'time_start',NULL,'03:03:05'),(179,'createdtime',NULL,'2023-04-15 03:03:05'),(179,'modifiedby',NULL,'1'),(179,'from_email',NULL,'admin@mybluetechnology.com'),(179,'saved_toid',NULL,'[&quot;&quot;,&quot;angel@mybluetechnology.com&quot;]'),(179,'ccmail',NULL,'[&quot;&quot;]'),(179,'bccmail',NULL,'[&quot;&quot;]'),(179,'parent_id',NULL,'81@1|'),(179,'email_flag',NULL,'SENT'),(179,'source',NULL,'CRM'),(179,'record_id',NULL,'139'),(179,'record_module',NULL,'Emails'),(181,'label',NULL,'Ticket Number : TKT000012 Comcast Enterprise Services Planned Maintenance Notification - CM004269753'),(181,'date_start',NULL,'2023-04-15'),(181,'activitytype',NULL,'Emails'),(181,'assigned_user_id',NULL,'1'),(181,'subject',NULL,'Ticket Number : TKT000012 Comcast Enterprise Services Planned Maintenance Notification - CM004269753'),(181,'description',NULL,'Ticket ID : 82&lt;br&gt;Ticket Title : Comcast Enterprise Services Planned Maintenance Notification - CM004269753&lt;br&gt;&lt;br&gt;\n								Dear Solorzano Angel,&lt;br&gt;&lt;br&gt;\n								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;\n								Ticket No : TKT000012&lt;br&gt;\n								Status : Closed&lt;br&gt;\n								Category : Small Problem&lt;br&gt;\n								Severity : Minor&lt;br&gt;\n								Priority : Normal&lt;br&gt;&lt;br&gt;\n								Description : &lt;br&gt;&lt;br&gt;&lt;br&gt;\n								Solution : &lt;br&gt;\n								&lt;br&gt;&lt;br&gt;\n								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;'),(181,'time_start',NULL,'03:03:15'),(181,'createdtime',NULL,'2023-04-15 03:03:15'),(181,'modifiedby',NULL,'1'),(181,'from_email',NULL,'admin@mybluetechnology.com'),(181,'saved_toid',NULL,'[&quot;&quot;,&quot;angel@mybluetechnology.com&quot;]'),(181,'ccmail',NULL,'[&quot;&quot;]'),(181,'bccmail',NULL,'[&quot;&quot;]'),(181,'parent_id',NULL,'82@1|'),(181,'email_flag',NULL,'SENT'),(181,'source',NULL,'CRM'),(181,'record_id',NULL,'140'),(181,'record_module',NULL,'Emails'),(183,'label',NULL,'Ticket Number : TKT000013 Comcast Enterprise Services Planned Maintenance Notification - CM004269753'),(183,'date_start',NULL,'2023-04-15'),(183,'activitytype',NULL,'Emails'),(183,'assigned_user_id',NULL,'1'),(183,'subject',NULL,'Ticket Number : TKT000013 Comcast Enterprise Services Planned Maintenance Notification - CM004269753'),(183,'description',NULL,'Ticket ID : 83&lt;br&gt;Ticket Title : Comcast Enterprise Services Planned Maintenance Notification - CM004269753&lt;br&gt;&lt;br&gt;\n								Dear Solorzano Angel,&lt;br&gt;&lt;br&gt;\n								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;\n								Ticket No : TKT000013&lt;br&gt;\n								Status : Closed&lt;br&gt;\n								Category : Small Problem&lt;br&gt;\n								Severity : Minor&lt;br&gt;\n								Priority : Normal&lt;br&gt;&lt;br&gt;\n								Description : &lt;br&gt;&lt;br&gt;&lt;br&gt;\n								Solution : &lt;br&gt;\n								&lt;br&gt;&lt;br&gt;\n								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;'),(183,'time_start',NULL,'03:03:25'),(183,'createdtime',NULL,'2023-04-15 03:03:25'),(183,'modifiedby',NULL,'1'),(183,'from_email',NULL,'admin@mybluetechnology.com'),(183,'saved_toid',NULL,'[&quot;&quot;,&quot;angel@mybluetechnology.com&quot;]'),(183,'ccmail',NULL,'[&quot;&quot;]'),(183,'bccmail',NULL,'[&quot;&quot;]'),(183,'parent_id',NULL,'83@1|'),(183,'email_flag',NULL,'SENT'),(183,'source',NULL,'CRM'),(183,'record_id',NULL,'141'),(183,'record_module',NULL,'Emails'),(185,'label',NULL,'Ticket Number : TKT000014 omcast Enterprise Services Planned Maintenance Notification - CM004269753'),(185,'date_start',NULL,'2023-04-15'),(185,'activitytype',NULL,'Emails'),(185,'assigned_user_id',NULL,'1'),(185,'subject',NULL,'Ticket Number : TKT000014 omcast Enterprise Services Planned Maintenance Notification - CM004269753'),(185,'description',NULL,'Ticket ID : 84&lt;br&gt;Ticket Title : omcast Enterprise Services Planned Maintenance Notification - CM004269753&lt;br&gt;&lt;br&gt;\n								Dear Solorzano Angel,&lt;br&gt;&lt;br&gt;\n								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;\n								Ticket No : TKT000014&lt;br&gt;\n								Status : Closed&lt;br&gt;\n								Category : Small Problem&lt;br&gt;\n								Severity : Minor&lt;br&gt;\n								Priority : Normal&lt;br&gt;&lt;br&gt;\n								Description : &lt;br&gt;&lt;br&gt;&lt;br&gt;\n								Solution : &lt;br&gt;\n								&lt;br&gt;&lt;br&gt;\n								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;'),(185,'time_start',NULL,'03:03:35'),(185,'createdtime',NULL,'2023-04-15 03:03:35'),(185,'modifiedby',NULL,'1'),(185,'from_email',NULL,'admin@mybluetechnology.com'),(185,'saved_toid',NULL,'[&quot;&quot;,&quot;yann@mybluetechnology.com&quot;]'),(185,'ccmail',NULL,'[&quot;&quot;]'),(185,'bccmail',NULL,'[&quot;&quot;]'),(185,'parent_id',NULL,'84@1|'),(185,'email_flag',NULL,'SENT'),(185,'source',NULL,'CRM'),(185,'record_id',NULL,'142'),(185,'record_module',NULL,'Emails'),(187,'label',NULL,'Ticket Number : TKT000014 omcast Enterprise Services Planned Maintenance Notification - CM004269753'),(187,'date_start',NULL,'2023-04-15'),(187,'activitytype',NULL,'Emails'),(187,'assigned_user_id',NULL,'1'),(187,'subject',NULL,'Ticket Number : TKT000014 omcast Enterprise Services Planned Maintenance Notification - CM004269753'),(187,'description',NULL,'Ticket ID : 84&lt;br&gt;Ticket Title : omcast Enterprise Services Planned Maintenance Notification - CM004269753&lt;br&gt;&lt;br&gt;\n								Dear Dalrymple Yann,&lt;br&gt;&lt;br&gt;\n								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;\n								Ticket No : TKT000014&lt;br&gt;\n								Status : Closed&lt;br&gt;\n								Category : Small Problem&lt;br&gt;\n								Severity : Minor&lt;br&gt;\n								Priority : Normal&lt;br&gt;&lt;br&gt;\n								Description : &lt;br&gt;&lt;br&gt;&lt;br&gt;\n								Solution : &lt;br&gt;\n								&lt;br&gt;&lt;br&gt;\n								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;'),(187,'time_start',NULL,'03:03:45'),(187,'createdtime',NULL,'2023-04-15 03:03:45'),(187,'modifiedby',NULL,'1'),(187,'from_email',NULL,'admin@mybluetechnology.com'),(187,'saved_toid',NULL,'[&quot;&quot;,&quot;yann@mybluetechnology.com&quot;]'),(187,'ccmail',NULL,'[&quot;&quot;]'),(187,'bccmail',NULL,'[&quot;&quot;]'),(187,'parent_id',NULL,'84@1|'),(187,'email_flag',NULL,'SENT'),(187,'source',NULL,'CRM'),(187,'record_id',NULL,'143'),(187,'record_module',NULL,'Emails'),(189,'label',NULL,'Ticket Number : TKT000015 Comcast Enterprise Services Planned Maintenance Notification - CM004269753'),(189,'date_start',NULL,'2023-04-15'),(189,'activitytype',NULL,'Emails'),(189,'assigned_user_id',NULL,'1'),(189,'subject',NULL,'Ticket Number : TKT000015 Comcast Enterprise Services Planned Maintenance Notification - CM004269753'),(189,'description',NULL,'Ticket ID : 85&lt;br&gt;Ticket Title : Comcast Enterprise Services Planned Maintenance Notification - CM004269753&lt;br&gt;&lt;br&gt;\n								Dear Dalrymple Yann,&lt;br&gt;&lt;br&gt;\n								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;\n								Ticket No : TKT000015&lt;br&gt;\n								Status : Closed&lt;br&gt;\n								Category : Small Problem&lt;br&gt;\n								Severity : Minor&lt;br&gt;\n								Priority : Normal&lt;br&gt;&lt;br&gt;\n								Description : &lt;br&gt;&lt;br&gt;&lt;br&gt;\n								Solution : &lt;br&gt;I think we all have confused a few things, let me clarify.&lt;br /&gt;\n&lt;br /&gt;\n &lt;br /&gt;\n&lt;br /&gt;\nTicket 00107907- Comcast Maintenace for Flores Emeryville&lt;br /&gt;\nTicket 00107832 - CSD014 Site Down &lt;br /&gt;\n Site is up&lt;br /&gt;\nWe attempted to call store. We will call back when they open in 1 hour.&lt;br /&gt;\n&lt;br /&gt;\nI checked with my NOC, and they said this outage is most likely related to the Maintenace window, however we do not have this in writing from Comcast.&lt;br /&gt;\n&lt;br /&gt;\n &lt;br /&gt;\n&lt;br /&gt;\n&lt;br /&gt;\n@jc@mybluetechnology.com - If Yann is in the area, let&#039;s have him do a quick check at CSD014 and then we handle Flores as it happens. I will email Yann from both tickets and CC you. Please make sure he responds to those specific tickets with each site update.\n								&lt;br&gt;&lt;br&gt;\n								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;'),(189,'time_start',NULL,'03:03:55'),(189,'createdtime',NULL,'2023-04-15 03:03:55'),(189,'modifiedby',NULL,'1'),(189,'from_email',NULL,'admin@mybluetechnology.com'),(189,'saved_toid',NULL,'[&quot;&quot;,&quot;yann@mybluetechnology.com&quot;]'),(189,'ccmail',NULL,'[&quot;&quot;]'),(189,'bccmail',NULL,'[&quot;&quot;]'),(189,'parent_id',NULL,'85@1|'),(189,'email_flag',NULL,'SENT'),(189,'source',NULL,'CRM'),(189,'record_id',NULL,'144'),(189,'record_module',NULL,'Emails'),(191,'label',NULL,'Ticket Number : TKT000016 Internet Disruption at A Mano'),(191,'date_start',NULL,'2023-04-15'),(191,'activitytype',NULL,'Emails'),(191,'assigned_user_id',NULL,'1'),(191,'subject',NULL,'Ticket Number : TKT000016 Internet Disruption at A Mano'),(191,'description',NULL,'Ticket ID : 86&lt;br&gt;Ticket Title : Internet Disruption at A Mano&lt;br&gt;&lt;br&gt;\n								Dear Ismodes JC,&lt;br&gt;&lt;br&gt;\n								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;\n								Ticket No : TKT000016&lt;br&gt;\n								Status : Closed&lt;br&gt;\n								Category : Small Problem&lt;br&gt;\n								Severity : Minor&lt;br&gt;\n								Priority : Normal&lt;br&gt;&lt;br&gt;\n								Description : &lt;br&gt;&lt;br&gt;&lt;br&gt;\n								Solution : &lt;br&gt;Comcast has reported that this is a possible modem replacement&lt;br /&gt;\nETA for comcast tech is between 6-8 PM&lt;br /&gt;\nWe will contact the tech once we get a narrow time from COMCAST\n								&lt;br&gt;&lt;br&gt;\n								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;'),(191,'time_start',NULL,'03:04:02'),(191,'createdtime',NULL,'2023-04-15 03:04:02'),(191,'modifiedby',NULL,'1'),(191,'from_email',NULL,'admin@mybluetechnology.com'),(191,'saved_toid',NULL,'[&quot;&quot;,&quot;jc@mybluetechnology.com&quot;]'),(191,'ccmail',NULL,'[&quot;&quot;]'),(191,'bccmail',NULL,'[&quot;&quot;]'),(191,'parent_id',NULL,'86@1|'),(191,'email_flag',NULL,'SENT'),(191,'source',NULL,'CRM'),(191,'record_id',NULL,'145'),(191,'record_module',NULL,'Emails'),(193,'label',NULL,'Ticket Number : TKT000017 After Work Bar / Montaje seguro para televisores de barra'),(193,'date_start',NULL,'2023-04-15'),(193,'activitytype',NULL,'Emails'),(193,'assigned_user_id',NULL,'1'),(193,'subject',NULL,'Ticket Number : TKT000017 After Work Bar / Montaje seguro para televisores de barra'),(193,'description',NULL,'Ticket ID : 87&lt;br&gt;Ticket Title : After Work Bar / Montaje seguro para televisores de barra&lt;br&gt;&lt;br&gt;\n								Dear Ismodes JC,&lt;br&gt;&lt;br&gt;\n								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;\n								Ticket No : TKT000017&lt;br&gt;\n								Status : Closed&lt;br&gt;\n								Category : Small Problem&lt;br&gt;\n								Severity : Minor&lt;br&gt;\n								Priority : Normal&lt;br&gt;&lt;br&gt;\n								Description : &lt;br&gt;&lt;br&gt;&lt;br&gt;\n								Solution : &lt;br&gt;\n								&lt;br&gt;&lt;br&gt;\n								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;'),(193,'time_start',NULL,'03:04:11'),(193,'createdtime',NULL,'2023-04-15 03:04:11'),(193,'modifiedby',NULL,'1'),(193,'from_email',NULL,'admin@mybluetechnology.com'),(193,'saved_toid',NULL,'[&quot;&quot;,&quot;jc@mybluetechnology.com&quot;]'),(193,'ccmail',NULL,'[&quot;&quot;]'),(193,'bccmail',NULL,'[&quot;&quot;]'),(193,'parent_id',NULL,'87@1|'),(193,'email_flag',NULL,'SENT'),(193,'source',NULL,'CRM'),(193,'record_id',NULL,'146'),(193,'record_module',NULL,'Emails'),(195,'label',NULL,'Ticket Number : TKT000018 Super Duper-Castro / Toast Tap Installation'),(195,'date_start',NULL,'2023-04-15'),(195,'activitytype',NULL,'Emails'),(195,'assigned_user_id',NULL,'1'),(195,'subject',NULL,'Ticket Number : TKT000018 Super Duper-Castro / Toast Tap Installation'),(195,'description',NULL,'Ticket ID : 88&lt;br&gt;Ticket Title : Super Duper-Castro / Toast Tap Installation&lt;br&gt;&lt;br&gt;\n								Dear Ismodes JC,&lt;br&gt;&lt;br&gt;\n								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;\n								Ticket No : TKT000018&lt;br&gt;\n								Status : Closed&lt;br&gt;\n								Category : Small Problem&lt;br&gt;\n								Severity : Minor&lt;br&gt;\n								Priority : Normal&lt;br&gt;&lt;br&gt;\n								Description : &lt;br&gt;&lt;br&gt;&lt;br&gt;\n								Solution : &lt;br&gt;\n								&lt;br&gt;&lt;br&gt;\n								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;'),(195,'time_start',NULL,'03:04:21'),(195,'createdtime',NULL,'2023-04-15 03:04:21'),(195,'modifiedby',NULL,'1'),(195,'from_email',NULL,'admin@mybluetechnology.com'),(195,'saved_toid',NULL,'[&quot;&quot;,&quot;jc@mybluetechnology.com&quot;]'),(195,'ccmail',NULL,'[&quot;&quot;]'),(195,'bccmail',NULL,'[&quot;&quot;]'),(195,'parent_id',NULL,'88@1|'),(195,'email_flag',NULL,'SENT'),(195,'source',NULL,'CRM'),(195,'record_id',NULL,'147'),(195,'record_module',NULL,'Emails'),(197,'label',NULL,'Ticket Number : TKT000019 Cash Drawer Tech Install'),(197,'date_start',NULL,'2023-04-15'),(197,'activitytype',NULL,'Emails'),(197,'assigned_user_id',NULL,'1'),(197,'subject',NULL,'Ticket Number : TKT000019 Cash Drawer Tech Install'),(197,'description',NULL,'Ticket ID : 89&lt;br&gt;Ticket Title : Cash Drawer Tech Install&lt;br&gt;&lt;br&gt;\n								Dear Ismodes JC,&lt;br&gt;&lt;br&gt;\n								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;\n								Ticket No : TKT000019&lt;br&gt;\n								Status : Closed&lt;br&gt;\n								Category : Small Problem&lt;br&gt;\n								Severity : Minor&lt;br&gt;\n								Priority : Normal&lt;br&gt;&lt;br&gt;\n								Description : &lt;br&gt;&lt;br&gt;&lt;br&gt;\n								Solution : &lt;br&gt;\n								&lt;br&gt;&lt;br&gt;\n								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;'),(197,'time_start',NULL,'03:04:26'),(197,'createdtime',NULL,'2023-04-15 03:04:26'),(197,'modifiedby',NULL,'1'),(197,'from_email',NULL,'admin@mybluetechnology.com'),(197,'saved_toid',NULL,'[&quot;&quot;,&quot;jc@mybluetechnology.com&quot;]'),(197,'ccmail',NULL,'[&quot;&quot;]'),(197,'bccmail',NULL,'[&quot;&quot;]'),(197,'parent_id',NULL,'89@1|'),(197,'email_flag',NULL,'SENT'),(197,'source',NULL,'CRM'),(197,'record_id',NULL,'148'),(197,'record_module',NULL,'Emails'),(199,'label',NULL,'Ticket Number : TKT000020 Super Duper-Castro / Toast Tap Installation'),(199,'date_start',NULL,'2023-04-15'),(199,'activitytype',NULL,'Emails'),(199,'assigned_user_id',NULL,'1'),(199,'subject',NULL,'Ticket Number : TKT000020 Super Duper-Castro / Toast Tap Installation'),(199,'description',NULL,'Ticket ID : 90&lt;br&gt;Ticket Title : Super Duper-Castro / Toast Tap Installation&lt;br&gt;&lt;br&gt;\n								Dear Solorzano Angel,&lt;br&gt;&lt;br&gt;\n								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;\n								Ticket No : TKT000020&lt;br&gt;\n								Status : Closed&lt;br&gt;\n								Category : Small Problem&lt;br&gt;\n								Severity : Minor&lt;br&gt;\n								Priority : Normal&lt;br&gt;&lt;br&gt;\n								Description : &lt;br&gt;&lt;br&gt;&lt;br&gt;\n								Solution : &lt;br&gt;\n								&lt;br&gt;&lt;br&gt;\n								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;'),(199,'time_start',NULL,'03:04:36'),(199,'createdtime',NULL,'2023-04-15 03:04:36'),(199,'modifiedby',NULL,'1'),(199,'from_email',NULL,'admin@mybluetechnology.com'),(199,'saved_toid',NULL,'[&quot;&quot;,&quot;angel@mybluetechnology.com&quot;]'),(199,'ccmail',NULL,'[&quot;&quot;]'),(199,'bccmail',NULL,'[&quot;&quot;]'),(199,'parent_id',NULL,'90@1|'),(199,'email_flag',NULL,'SENT'),(199,'source',NULL,'CRM'),(199,'record_id',NULL,'149'),(199,'record_module',NULL,'Emails'),(201,'label',NULL,'Ticket Number : TKT000021 Super Duper-Castro / Toast Tap Installation / Tech No Show'),(201,'date_start',NULL,'2023-04-15'),(201,'activitytype',NULL,'Emails'),(201,'assigned_user_id',NULL,'1'),(201,'subject',NULL,'Ticket Number : TKT000021 Super Duper-Castro / Toast Tap Installation / Tech No Show'),(201,'description',NULL,'Ticket ID : 91&lt;br&gt;Ticket Title : Super Duper-Castro / Toast Tap Installation / Tech No Show&lt;br&gt;&lt;br&gt;\n								Dear Solorzano Angel,&lt;br&gt;&lt;br&gt;\n								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;\n								Ticket No : TKT000021&lt;br&gt;\n								Status : Closed&lt;br&gt;\n								Category : Small Problem&lt;br&gt;\n								Severity : Minor&lt;br&gt;\n								Priority : Low&lt;br&gt;&lt;br&gt;\n								Description : &lt;br&gt;&lt;br&gt;&lt;br&gt;\n								Solution : &lt;br&gt;\n								&lt;br&gt;&lt;br&gt;\n								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;'),(201,'time_start',NULL,'03:04:43'),(201,'createdtime',NULL,'2023-04-15 03:04:43'),(201,'modifiedby',NULL,'1'),(201,'from_email',NULL,'admin@mybluetechnology.com'),(201,'saved_toid',NULL,'[&quot;&quot;,&quot;angel@mybluetechnology.com&quot;]'),(201,'ccmail',NULL,'[&quot;&quot;]'),(201,'bccmail',NULL,'[&quot;&quot;]'),(201,'parent_id',NULL,'91@1|'),(201,'email_flag',NULL,'SENT'),(201,'source',NULL,'CRM'),(201,'record_id',NULL,'150'),(201,'record_module',NULL,'Emails'),(203,'label',NULL,'Ticket Number : TKT000022 107721 / Super Duper - Emeryville / Toast Tap Replacement'),(203,'date_start',NULL,'2023-04-15'),(203,'activitytype',NULL,'Emails'),(203,'assigned_user_id',NULL,'1'),(203,'subject',NULL,'Ticket Number : TKT000022 107721 / Super Duper - Emeryville / Toast Tap Replacement'),(203,'description',NULL,'Ticket ID : 92&lt;br&gt;Ticket Title : 107721 / Super Duper - Emeryville / Toast Tap Replacement&lt;br&gt;&lt;br&gt;\n								Dear Ismodes JC,&lt;br&gt;&lt;br&gt;\n								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;\n								Ticket No : TKT000022&lt;br&gt;\n								Status : Closed&lt;br&gt;\n								Category : Small Problem&lt;br&gt;\n								Severity : Minor&lt;br&gt;\n								Priority : Normal&lt;br&gt;&lt;br&gt;\n								Description : &lt;br&gt;&lt;br&gt;&lt;br&gt;\n								Solution : &lt;br&gt;\n								&lt;br&gt;&lt;br&gt;\n								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;'),(203,'time_start',NULL,'03:04:49'),(203,'createdtime',NULL,'2023-04-15 03:04:49'),(203,'modifiedby',NULL,'1'),(203,'from_email',NULL,'admin@mybluetechnology.com'),(203,'saved_toid',NULL,'[&quot;&quot;,&quot;jc@mybluetechnology.com&quot;]'),(203,'ccmail',NULL,'[&quot;&quot;]'),(203,'bccmail',NULL,'[&quot;&quot;]'),(203,'parent_id',NULL,'92@1|'),(203,'email_flag',NULL,'SENT'),(203,'source',NULL,'CRM'),(203,'record_id',NULL,'151'),(203,'record_module',NULL,'Emails'),(205,'label',NULL,'Ticket Number : TKT000023 Super Duper Castro / PG&amp;E Electrical service interruption.'),(205,'date_start',NULL,'2023-04-15'),(205,'activitytype',NULL,'Emails'),(205,'assigned_user_id',NULL,'1'),(205,'subject',NULL,'Ticket Number : TKT000023 Super Duper Castro / PG&amp;E Electrical service interruption.'),(205,'description',NULL,'Ticket ID : 93&lt;br&gt;Ticket Title : Super Duper Castro / PG&amp;E Electrical service interruption.&lt;br&gt;&lt;br&gt;\n								Dear Ismodes JC,&lt;br&gt;&lt;br&gt;\n								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;\n								Ticket No : TKT000023&lt;br&gt;\n								Status : Closed&lt;br&gt;\n								Category : Small Problem&lt;br&gt;\n								Severity : Minor&lt;br&gt;\n								Priority : Normal&lt;br&gt;&lt;br&gt;\n								Description : &lt;br&gt;&lt;br&gt;&lt;br&gt;\n								Solution : &lt;br&gt;\n								&lt;br&gt;&lt;br&gt;\n								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;'),(205,'time_start',NULL,'03:04:51'),(205,'createdtime',NULL,'2023-04-15 03:04:51'),(205,'modifiedby',NULL,'1'),(205,'from_email',NULL,'admin@mybluetechnology.com'),(205,'saved_toid',NULL,'[&quot;&quot;,&quot;jc@mybluetechnology.com&quot;]'),(205,'ccmail',NULL,'[&quot;&quot;]'),(205,'bccmail',NULL,'[&quot;&quot;]'),(205,'parent_id',NULL,'93@1|'),(205,'email_flag',NULL,'SENT'),(205,'source',NULL,'CRM'),(205,'record_id',NULL,'152'),(205,'record_module',NULL,'Emails'),(207,'label',NULL,'Ticket Number : TKT000024 108064 / Flores Union / Printer Routing Issue'),(207,'date_start',NULL,'2023-04-15'),(207,'activitytype',NULL,'Emails'),(207,'assigned_user_id',NULL,'1'),(207,'subject',NULL,'Ticket Number : TKT000024 108064 / Flores Union / Printer Routing Issue'),(207,'description',NULL,'Ticket ID : 94&lt;br&gt;Ticket Title : 108064 / Flores Union / Printer Routing Issue&lt;br&gt;&lt;br&gt;\n								Dear Ismodes JC,&lt;br&gt;&lt;br&gt;\n								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;\n								Ticket No : TKT000024&lt;br&gt;\n								Status : Closed&lt;br&gt;\n								Category : Small Problem&lt;br&gt;\n								Severity : Minor&lt;br&gt;\n								Priority : Normal&lt;br&gt;&lt;br&gt;\n								Description : &lt;br&gt;&lt;br&gt;&lt;br&gt;\n								Solution : &lt;br&gt;\n								&lt;br&gt;&lt;br&gt;\n								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;'),(207,'time_start',NULL,'03:05:02'),(207,'createdtime',NULL,'2023-04-15 03:05:02'),(207,'modifiedby',NULL,'1'),(207,'from_email',NULL,'admin@mybluetechnology.com'),(207,'saved_toid',NULL,'[&quot;&quot;,&quot;jc@mybluetechnology.com&quot;]'),(207,'ccmail',NULL,'[&quot;&quot;]'),(207,'bccmail',NULL,'[&quot;&quot;]'),(207,'parent_id',NULL,'94@1|'),(207,'email_flag',NULL,'SENT'),(207,'source',NULL,'CRM'),(207,'record_id',NULL,'153'),(207,'record_module',NULL,'Emails'),(209,'label',NULL,'Ticket Number : TKT000025 Super Duper Castro / PG&amp;E Electrical service interruption.'),(209,'date_start',NULL,'2023-04-15'),(209,'activitytype',NULL,'Emails'),(209,'assigned_user_id',NULL,'1'),(209,'subject',NULL,'Ticket Number : TKT000025 Super Duper Castro / PG&amp;E Electrical service interruption.'),(209,'description',NULL,'Ticket ID : 95&lt;br&gt;Ticket Title : Super Duper Castro / PG&amp;E Electrical service interruption.&lt;br&gt;&lt;br&gt;\n								Dear Ismodes JC,&lt;br&gt;&lt;br&gt;\n								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;\n								Ticket No : TKT000025&lt;br&gt;\n								Status : Closed&lt;br&gt;\n								Category : Small Problem&lt;br&gt;\n								Severity : Minor&lt;br&gt;\n								Priority : Normal&lt;br&gt;&lt;br&gt;\n								Description : &lt;br&gt;&lt;br&gt;&lt;br&gt;\n								Solution : &lt;br&gt;\n								&lt;br&gt;&lt;br&gt;\n								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;'),(209,'time_start',NULL,'03:05:12'),(209,'createdtime',NULL,'2023-04-15 03:05:12'),(209,'modifiedby',NULL,'1'),(209,'from_email',NULL,'admin@mybluetechnology.com'),(209,'saved_toid',NULL,'[&quot;&quot;,&quot;jc@mybluetechnology.com&quot;]'),(209,'ccmail',NULL,'[&quot;&quot;]'),(209,'bccmail',NULL,'[&quot;&quot;]'),(209,'parent_id',NULL,'95@1|'),(209,'email_flag',NULL,'SENT'),(209,'source',NULL,'CRM'),(209,'record_id',NULL,'154'),(209,'record_module',NULL,'Emails'),(211,'label',NULL,'Ticket Number : TKT000026 107721 / Super Duper - Emeryville / Toast Tap Replacement'),(211,'date_start',NULL,'2023-04-15'),(211,'activitytype',NULL,'Emails'),(211,'assigned_user_id',NULL,'1'),(211,'subject',NULL,'Ticket Number : TKT000026 107721 / Super Duper - Emeryville / Toast Tap Replacement'),(211,'description',NULL,'Ticket ID : 96&lt;br&gt;Ticket Title : 107721 / Super Duper - Emeryville / Toast Tap Replacement&lt;br&gt;&lt;br&gt;\n								Dear Dalrymple Yann,&lt;br&gt;&lt;br&gt;\n								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;\n								Ticket No : TKT000026&lt;br&gt;\n								Status : Closed&lt;br&gt;\n								Category : Small Problem&lt;br&gt;\n								Severity : Minor&lt;br&gt;\n								Priority : Normal&lt;br&gt;&lt;br&gt;\n								Description : &lt;br&gt;&lt;br&gt;&lt;br&gt;\n								Solution : &lt;br&gt;\n								&lt;br&gt;&lt;br&gt;\n								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;'),(211,'time_start',NULL,'03:05:22'),(211,'createdtime',NULL,'2023-04-15 03:05:22'),(211,'modifiedby',NULL,'1'),(211,'from_email',NULL,'admin@mybluetechnology.com'),(211,'saved_toid',NULL,'[&quot;&quot;,&quot;yann@mybluetechnology.com&quot;]'),(211,'ccmail',NULL,'[&quot;&quot;]'),(211,'bccmail',NULL,'[&quot;&quot;]'),(211,'parent_id',NULL,'96@1|'),(211,'email_flag',NULL,'SENT'),(211,'source',NULL,'CRM'),(211,'record_id',NULL,'155'),(211,'record_module',NULL,'Emails'),(213,'label',NULL,'Ticket Number : TKT000027 Super Duper Castro / PG&amp;E Electrical service interruption.'),(213,'date_start',NULL,'2023-04-15'),(213,'activitytype',NULL,'Emails'),(213,'assigned_user_id',NULL,'1'),(213,'subject',NULL,'Ticket Number : TKT000027 Super Duper Castro / PG&amp;E Electrical service interruption.'),(213,'description',NULL,'Ticket ID : 97&lt;br&gt;Ticket Title : Super Duper Castro / PG&amp;E Electrical service interruption.&lt;br&gt;&lt;br&gt;\n								Dear Ismodes JC,&lt;br&gt;&lt;br&gt;\n								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;\n								Ticket No : TKT000027&lt;br&gt;\n								Status : Closed&lt;br&gt;\n								Category : Small Problem&lt;br&gt;\n								Severity : Minor&lt;br&gt;\n								Priority : Normal&lt;br&gt;&lt;br&gt;\n								Description : &lt;br&gt;&lt;br&gt;&lt;br&gt;\n								Solution : &lt;br&gt;\n								&lt;br&gt;&lt;br&gt;\n								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;'),(213,'time_start',NULL,'03:05:32'),(213,'createdtime',NULL,'2023-04-15 03:05:32'),(213,'modifiedby',NULL,'1'),(213,'from_email',NULL,'admin@mybluetechnology.com'),(213,'saved_toid',NULL,'[&quot;&quot;,&quot;jc@mybluetechnology.com&quot;]'),(213,'ccmail',NULL,'[&quot;&quot;]'),(213,'bccmail',NULL,'[&quot;&quot;]'),(213,'parent_id',NULL,'97@1|'),(213,'email_flag',NULL,'SENT'),(213,'source',NULL,'CRM'),(213,'record_id',NULL,'156'),(213,'record_module',NULL,'Emails'),(215,'label',NULL,'Ticket Number : TKT000028 108232 / After Work Bar / To troubleshoot the Cash Drawer and Printer'),(215,'date_start',NULL,'2023-04-15'),(215,'activitytype',NULL,'Emails'),(215,'assigned_user_id',NULL,'1'),(215,'subject',NULL,'Ticket Number : TKT000028 108232 / After Work Bar / To troubleshoot the Cash Drawer and Printer'),(215,'description',NULL,'Ticket ID : 98&lt;br&gt;Ticket Title : 108232 / After Work Bar / To troubleshoot the Cash Drawer and Printer&lt;br&gt;&lt;br&gt;\n								Dear Ismodes JC,&lt;br&gt;&lt;br&gt;\n								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;\n								Ticket No : TKT000028&lt;br&gt;\n								Status : Closed&lt;br&gt;\n								Category : Small Problem&lt;br&gt;\n								Severity : Minor&lt;br&gt;\n								Priority : Normal&lt;br&gt;&lt;br&gt;\n								Description : &lt;br&gt;&lt;br&gt;&lt;br&gt;\n								Solution : &lt;br&gt;\n								&lt;br&gt;&lt;br&gt;\n								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;'),(215,'time_start',NULL,'03:05:37'),(215,'createdtime',NULL,'2023-04-15 03:05:37'),(215,'modifiedby',NULL,'1'),(215,'from_email',NULL,'admin@mybluetechnology.com'),(215,'saved_toid',NULL,'[&quot;&quot;,&quot;jc@mybluetechnology.com&quot;]'),(215,'ccmail',NULL,'[&quot;&quot;]'),(215,'bccmail',NULL,'[&quot;&quot;]'),(215,'parent_id',NULL,'98@1|'),(215,'email_flag',NULL,'SENT'),(215,'source',NULL,'CRM'),(215,'record_id',NULL,'157'),(215,'record_module',NULL,'Emails'),(217,'label',NULL,'Ticket Number : TKT000029 108059 / Super Duper - Castro / Schedule Power Interruption'),(217,'date_start',NULL,'2023-04-15'),(217,'activitytype',NULL,'Emails'),(217,'assigned_user_id',NULL,'1'),(217,'subject',NULL,'Ticket Number : TKT000029 108059 / Super Duper - Castro / Schedule Power Interruption'),(217,'description',NULL,'Ticket ID : 99&lt;br&gt;Ticket Title : 108059 / Super Duper - Castro / Schedule Power Interruption&lt;br&gt;&lt;br&gt;\n								Dear Ismodes JC,&lt;br&gt;&lt;br&gt;\n								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;\n								Ticket No : TKT000029&lt;br&gt;\n								Status : Closed&lt;br&gt;\n								Category : Small Problem&lt;br&gt;\n								Severity : Minor&lt;br&gt;\n								Priority : Normal&lt;br&gt;&lt;br&gt;\n								Description : &lt;br&gt;&lt;br&gt;&lt;br&gt;\n								Solution : &lt;br&gt;\n								&lt;br&gt;&lt;br&gt;\n								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;'),(217,'time_start',NULL,'03:05:47'),(217,'createdtime',NULL,'2023-04-15 03:05:47'),(217,'modifiedby',NULL,'1'),(217,'from_email',NULL,'admin@mybluetechnology.com'),(217,'saved_toid',NULL,'[&quot;&quot;,&quot;jc@mybluetechnology.com&quot;]'),(217,'ccmail',NULL,'[&quot;&quot;]'),(217,'bccmail',NULL,'[&quot;&quot;]'),(217,'parent_id',NULL,'99@1|'),(217,'email_flag',NULL,'SENT'),(217,'source',NULL,'CRM'),(217,'record_id',NULL,'158'),(217,'record_module',NULL,'Emails'),(219,'label',NULL,'Ticket Number : TKT000030 The Tailor&#039;s Son / Onboarding of Handhelds'),(219,'date_start',NULL,'2023-04-15'),(219,'activitytype',NULL,'Emails'),(219,'assigned_user_id',NULL,'1'),(219,'subject',NULL,'Ticket Number : TKT000030 The Tailor&#039;s Son / Onboarding of Handhelds'),(219,'description',NULL,'Ticket ID : 100&lt;br&gt;Ticket Title : The Tailor&#039;s Son / Onboarding of Handhelds&lt;br&gt;&lt;br&gt;\n								Dear Ismodes JC,&lt;br&gt;&lt;br&gt;\n								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;\n								Ticket No : TKT000030&lt;br&gt;\n								Status : Closed&lt;br&gt;\n								Category : Small Problem&lt;br&gt;\n								Severity : Minor&lt;br&gt;\n								Priority : Normal&lt;br&gt;&lt;br&gt;\n								Description : &lt;br&gt;&lt;br&gt;&lt;br&gt;\n								Solution : &lt;br&gt;\n								&lt;br&gt;&lt;br&gt;\n								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;'),(219,'time_start',NULL,'03:05:48'),(219,'createdtime',NULL,'2023-04-15 03:05:48'),(219,'modifiedby',NULL,'1'),(219,'from_email',NULL,'admin@mybluetechnology.com'),(219,'saved_toid',NULL,'[&quot;&quot;,&quot;jc@mybluetechnology.com&quot;]'),(219,'ccmail',NULL,'[&quot;&quot;]'),(219,'bccmail',NULL,'[&quot;&quot;]'),(219,'parent_id',NULL,'100@1|'),(219,'email_flag',NULL,'SENT'),(219,'source',NULL,'CRM'),(219,'record_id',NULL,'159'),(219,'record_module',NULL,'Emails'),(221,'label',NULL,'Ticket Number : TKT000031 DVR/Camera Setup'),(221,'date_start',NULL,'2023-04-15'),(221,'activitytype',NULL,'Emails'),(221,'assigned_user_id',NULL,'1'),(221,'subject',NULL,'Ticket Number : TKT000031 DVR/Camera Setup'),(221,'description',NULL,'Ticket ID : 101&lt;br&gt;Ticket Title : DVR/Camera Setup&lt;br&gt;&lt;br&gt;\n								Dear Ismodes JC,&lt;br&gt;&lt;br&gt;\n								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;\n								Ticket No : TKT000031&lt;br&gt;\n								Status : Closed&lt;br&gt;\n								Category : Small Problem&lt;br&gt;\n								Severity : Minor&lt;br&gt;\n								Priority : Normal&lt;br&gt;&lt;br&gt;\n								Description : &lt;br&gt;&lt;br&gt;&lt;br&gt;\n								Solution : &lt;br&gt;Hello Team,&lt;br /&gt;\n&lt;br /&gt;\n &lt;br /&gt;\n&lt;br /&gt;\nWe would like to request a technician for the location below:&lt;br /&gt;\n&lt;br /&gt;\nAddress: 5399 Prospect Road&lt;br /&gt;\n&lt;br /&gt;\nTime: Earliest tomorrow. &lt;br /&gt;\n&lt;br /&gt;\nAccess to Store:  Granted c/o Kitchen Staff &lt;br /&gt;\n&lt;br /&gt;\nDynamix Ref Number: 108341&lt;br /&gt;\n&lt;br /&gt;\n &lt;br /&gt;\n&lt;br /&gt;\nWork Needed:&lt;br /&gt;\nTask 1: Work with Dynamix TAC Team to configure/install iVMS software&lt;br /&gt;\nTask 2: Check functionality with Support and GM&lt;br /&gt;\n&lt;br /&gt;\n &lt;br /&gt;\n&lt;br /&gt;\nManager currently cannot access cameras but iVMS should already be installed. &lt;br /&gt;\n&lt;br /&gt;\nRegards,&lt;br /&gt;\nEarl\n								&lt;br&gt;&lt;br&gt;\n								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;'),(221,'time_start',NULL,'03:05:57'),(221,'createdtime',NULL,'2023-04-15 03:05:57'),(221,'modifiedby',NULL,'1'),(221,'from_email',NULL,'admin@mybluetechnology.com'),(221,'saved_toid',NULL,'[&quot;&quot;,&quot;jc@mybluetechnology.com&quot;]'),(221,'ccmail',NULL,'[&quot;&quot;]'),(221,'bccmail',NULL,'[&quot;&quot;]'),(221,'parent_id',NULL,'101@1|'),(221,'email_flag',NULL,'SENT'),(221,'source',NULL,'CRM'),(221,'record_id',NULL,'160'),(221,'record_module',NULL,'Emails'),(223,'label',NULL,'Ticket Number : TKT000032 Super Duper - Castro / Scheduled Power Interruption'),(223,'date_start',NULL,'2023-04-15'),(223,'activitytype',NULL,'Emails'),(223,'assigned_user_id',NULL,'1'),(223,'subject',NULL,'Ticket Number : TKT000032 Super Duper - Castro / Scheduled Power Interruption'),(223,'description',NULL,'Ticket ID : 102&lt;br&gt;Ticket Title : Super Duper - Castro / Scheduled Power Interruption&lt;br&gt;&lt;br&gt;\n								Dear Ismodes JC,&lt;br&gt;&lt;br&gt;\n								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;\n								Ticket No : TKT000032&lt;br&gt;\n								Status : Closed&lt;br&gt;\n								Category : Small Problem&lt;br&gt;\n								Severity : Minor&lt;br&gt;\n								Priority : Normal&lt;br&gt;&lt;br&gt;\n								Description : &lt;br&gt;&lt;br&gt;&lt;br&gt;\n								Solution : &lt;br&gt;\n								&lt;br&gt;&lt;br&gt;\n								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;'),(223,'time_start',NULL,'03:06:07'),(223,'createdtime',NULL,'2023-04-15 03:06:07'),(223,'modifiedby',NULL,'1'),(223,'from_email',NULL,'admin@mybluetechnology.com'),(223,'saved_toid',NULL,'[&quot;&quot;,&quot;jc@mybluetechnology.com&quot;]'),(223,'ccmail',NULL,'[&quot;&quot;]'),(223,'bccmail',NULL,'[&quot;&quot;]'),(223,'parent_id',NULL,'102@1|'),(223,'email_flag',NULL,'SENT'),(223,'source',NULL,'CRM'),(223,'record_id',NULL,'161'),(223,'record_module',NULL,'Emails'),(225,'label',NULL,'Ticket Number : TKT000033 Field Tech Visit Request'),(225,'date_start',NULL,'2023-04-15'),(225,'activitytype',NULL,'Emails'),(225,'assigned_user_id',NULL,'1'),(225,'subject',NULL,'Ticket Number : TKT000033 Field Tech Visit Request'),(225,'description',NULL,'Ticket ID : 103&lt;br&gt;Ticket Title : Field Tech Visit Request&lt;br&gt;&lt;br&gt;\n								Dear Ismodes JC,&lt;br&gt;&lt;br&gt;\n								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;\n								Ticket No : TKT000033&lt;br&gt;\n								Status : Closed&lt;br&gt;\n								Category : Small Problem&lt;br&gt;\n								Severity : Minor&lt;br&gt;\n								Priority : Normal&lt;br&gt;&lt;br&gt;\n								Description : &lt;br&gt;&lt;br&gt;&lt;br&gt;\n								Solution : &lt;br&gt;Hello Blue Technology,&lt;br /&gt;\n &lt;br /&gt;\nWe would like to request that the technician be available on February 28, 2023, at the following location:&lt;br /&gt;\n &lt;br /&gt;\n&lt;br /&gt;\nDynamix Ref: 00108412&lt;br /&gt;\nAddress: 5959 Shellmound Street, San Francisco, CA 94608&lt;br /&gt;\nStore: Super Duper - Emeryville&lt;br /&gt;\nDate: February 28, 2023 (Tuesday)&lt;br /&gt;\nTime: 10:00 AM PST&lt;br /&gt;\n&lt;br /&gt;\n&lt;br /&gt;\nHere are the primary goals:&lt;br /&gt;\n&lt;br /&gt;\n1. Install the replacement Toast Tap device&lt;br /&gt;\n2. Test all Toast-Tap functionality.&lt;br /&gt;\n3. Drop off the defective Toast Tap device using the label kit.&lt;br /&gt;\n4. Send us the tracking number from the return label kit.&lt;br /&gt;\n&lt;br /&gt;\nPlease confirm the availability of the schedule.&lt;br /&gt;\n&lt;br /&gt;\nThank you.&lt;br /&gt;\n&lt;br /&gt;\nBest,\n								&lt;br&gt;&lt;br&gt;\n								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;'),(225,'time_start',NULL,'03:06:17'),(225,'createdtime',NULL,'2023-04-15 03:06:17'),(225,'modifiedby',NULL,'1'),(225,'from_email',NULL,'admin@mybluetechnology.com'),(225,'saved_toid',NULL,'[&quot;&quot;,&quot;jc@mybluetechnology.com&quot;]'),(225,'ccmail',NULL,'[&quot;&quot;]'),(225,'bccmail',NULL,'[&quot;&quot;]'),(225,'parent_id',NULL,'103@1|'),(225,'email_flag',NULL,'SENT'),(225,'source',NULL,'CRM'),(225,'record_id',NULL,'162'),(225,'record_module',NULL,'Emails'),(227,'label',NULL,'Ticket Number : TKT000034 00108672 / Delarosa Yerba Buena / Printer issue'),(227,'date_start',NULL,'2023-04-15'),(227,'activitytype',NULL,'Emails'),(227,'assigned_user_id',NULL,'1'),(227,'subject',NULL,'Ticket Number : TKT000034 00108672 / Delarosa Yerba Buena / Printer issue'),(227,'description',NULL,'Ticket ID : 104&lt;br&gt;Ticket Title : 00108672 / Delarosa Yerba Buena / Printer issue&lt;br&gt;&lt;br&gt;\n								Dear Ismodes JC,&lt;br&gt;&lt;br&gt;\n								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;\n								Ticket No : TKT000034&lt;br&gt;\n								Status : Closed&lt;br&gt;\n								Category : Small Problem&lt;br&gt;\n								Severity : Minor&lt;br&gt;\n								Priority : Normal&lt;br&gt;&lt;br&gt;\n								Description : &lt;br&gt;&lt;br&gt;&lt;br&gt;\n								Solution : &lt;br&gt;Adding Troubleshooting steps done:&lt;br /&gt;\n&lt;br /&gt;\nCheck Physical connection: power and ethernet cable &ndash; firmly connected&lt;br /&gt;\nThe green light is on at the ethernet port&lt;br /&gt;\nTest print &ndash; ok&lt;br /&gt;\nTried printing from the POS &ndash; no go&lt;br /&gt;\nPower cycle the printer &ndash; done&lt;br /&gt;\nTried printing again &ndash; still no go&lt;br /&gt;\nLocate the reset button and tried to print &ndash; no IP address&lt;br /&gt;\nCheck for the backup printer&lt;br /&gt;\nThey have the TP 200 printer&lt;br /&gt;\nTried to connect the printer but still not printing and still no IP address upon printing the test print&lt;br /&gt;\n&lt;br /&gt;\nPlease let us know if you have other questions.&lt;br /&gt;\n&lt;br /&gt;\nRegards,&lt;br /&gt;\nDianah\n								&lt;br&gt;&lt;br&gt;\n								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;'),(227,'time_start',NULL,'03:06:23'),(227,'createdtime',NULL,'2023-04-15 03:06:23'),(227,'modifiedby',NULL,'1'),(227,'from_email',NULL,'admin@mybluetechnology.com'),(227,'saved_toid',NULL,'[&quot;&quot;,&quot;jc@mybluetechnology.com&quot;]'),(227,'ccmail',NULL,'[&quot;&quot;]'),(227,'bccmail',NULL,'[&quot;&quot;]'),(227,'parent_id',NULL,'104@1|'),(227,'email_flag',NULL,'SENT'),(227,'source',NULL,'CRM'),(227,'record_id',NULL,'163'),(227,'record_module',NULL,'Emails'),(229,'label',NULL,'Ticket Number : TKT000035 108772 - aMano network rack'),(229,'date_start',NULL,'2023-04-15'),(229,'activitytype',NULL,'Emails'),(229,'assigned_user_id',NULL,'1'),(229,'subject',NULL,'Ticket Number : TKT000035 108772 - aMano network rack'),(229,'description',NULL,'Ticket ID : 105&lt;br&gt;Ticket Title : 108772 - aMano network rack&lt;br&gt;&lt;br&gt;\n								Dear Ismodes JC,&lt;br&gt;&lt;br&gt;\n								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;\n								Ticket No : TKT000035&lt;br&gt;\n								Status : Closed&lt;br&gt;\n								Category : Small Problem&lt;br&gt;\n								Severity : Minor&lt;br&gt;\n								Priority : Normal&lt;br&gt;&lt;br&gt;\n								Description : &lt;br&gt;&lt;br&gt;&lt;br&gt;\n								Solution : &lt;br&gt;BT Support,&lt;br /&gt;\n&lt;br /&gt;\n &lt;br /&gt;\n&lt;br /&gt;\nRequest a technician for the following:&lt;br /&gt;\n&lt;br /&gt;\nAddress: 450 Hayes St, SF, CA 94102&lt;br /&gt;\n&lt;br /&gt;\nDate: Monday, 3/6/23&lt;br /&gt;\n&lt;br /&gt;\nTime: 8-10am&lt;br /&gt;\n&lt;br /&gt;\nAccess to store: granted by kitchen staff (in at 8am)&lt;br /&gt;\n&lt;br /&gt;\nDynamix reference number: 108772&lt;br /&gt;\n&lt;br /&gt;\n &lt;br /&gt;\n&lt;br /&gt;\nWork to be completed (NOTE - all hardware is onsite, underneath network rack)&lt;br /&gt;\n&lt;br /&gt;\nadd monitor and mouse to DVR &ndash; place on top of dehydrator, to the right of the rack.&lt;br /&gt;\nadd battery backup and devices set according to BOH standard&lt;br /&gt;\nadd CloudCover&lt;br /&gt;\nNOTE: device should be powered on and plugged into switch&lt;br /&gt;\n*** NOC will designate which port to use for music licensing***&lt;br /&gt;\n&lt;br /&gt;\nSonos system to remain as is &ndash; no changes should be made to AV system&lt;br /&gt;\n &lt;br /&gt;\n&lt;br /&gt;\nThere is a lockbox upstairs &ndash; when facing office door,  to the left, near the ceiling. Code is 1987.&lt;br /&gt;\n&lt;br /&gt;\n &lt;br /&gt;\n&lt;br /&gt;\nYann was originally scheduled at 98 Mission at this time &ndash; I want that changed. Yann should take this aMano call and let&rsquo;s have Angel take care of 98 Mission.&lt;br /&gt;\n&lt;br /&gt;\n &lt;br /&gt;\n&lt;br /&gt;\nPlease reach out with any questions or concerns.&lt;br /&gt;\n&lt;br /&gt;\n &lt;br /&gt;\n&lt;br /&gt;\nThank you,\n								&lt;br&gt;&lt;br&gt;\n								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;'),(229,'time_start',NULL,'03:06:33'),(229,'createdtime',NULL,'2023-04-15 03:06:33'),(229,'modifiedby',NULL,'1'),(229,'from_email',NULL,'admin@mybluetechnology.com'),(229,'saved_toid',NULL,'[&quot;&quot;,&quot;jc@mybluetechnology.com&quot;]'),(229,'ccmail',NULL,'[&quot;&quot;]'),(229,'bccmail',NULL,'[&quot;&quot;]'),(229,'parent_id',NULL,'105@1|'),(229,'email_flag',NULL,'SENT'),(229,'source',NULL,'CRM'),(229,'record_id',NULL,'164'),(229,'record_module',NULL,'Emails'),(231,'label',NULL,'Ticket Number : TKT000036 Troubleshoot KDS 2 (kept on rebooting)'),(231,'date_start',NULL,'2023-04-15'),(231,'activitytype',NULL,'Emails'),(231,'assigned_user_id',NULL,'1'),(231,'subject',NULL,'Ticket Number : TKT000036 Troubleshoot KDS 2 (kept on rebooting)'),(231,'description',NULL,'Ticket ID : 106&lt;br&gt;Ticket Title : Troubleshoot KDS 2 (kept on rebooting)&lt;br&gt;&lt;br&gt;\n								Dear Ismodes JC,&lt;br&gt;&lt;br&gt;\n								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;\n								Ticket No : TKT000036&lt;br&gt;\n								Status : Closed&lt;br&gt;\n								Category : Small Problem&lt;br&gt;\n								Severity : Minor&lt;br&gt;\n								Priority : Normal&lt;br&gt;&lt;br&gt;\n								Description : &lt;br&gt;&lt;br&gt;&lt;br&gt;\n								Solution : &lt;br&gt;Hello Blue Technology, &lt;br /&gt;\n&lt;br /&gt;\nWe would like to request a technician for the location below:&lt;br /&gt;\nStore Name: Super Duper - Los Gatos&lt;br /&gt;\nStore Address: 15991 Los Gatos Blvd., Bldg 3&lt;br /&gt;\nDate &amp; Time: March 8, Wednesday at  8AM&lt;br /&gt;\nAccess to the store: Granted Janitor &lt;br /&gt;\nDynamix Reference number: 108410&lt;br /&gt;\n&lt;br /&gt;\nWork Needed: &lt;br /&gt;\nInstall the replacement KDS&lt;br /&gt;\nReturn the defective KDS&lt;br /&gt;\nProvide the inbound tracking number to FLS&lt;br /&gt;\n&lt;br /&gt;\n&lt;br /&gt;\n&lt;br /&gt;\nRegards, &lt;br /&gt;\nClaudette\n								&lt;br&gt;&lt;br&gt;\n								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;'),(231,'time_start',NULL,'03:06:44'),(231,'createdtime',NULL,'2023-04-15 03:06:44'),(231,'modifiedby',NULL,'1'),(231,'from_email',NULL,'admin@mybluetechnology.com'),(231,'saved_toid',NULL,'[&quot;&quot;,&quot;jc@mybluetechnology.com&quot;]'),(231,'ccmail',NULL,'[&quot;&quot;]'),(231,'bccmail',NULL,'[&quot;&quot;]'),(231,'parent_id',NULL,'106@1|'),(231,'email_flag',NULL,'SENT'),(231,'source',NULL,'CRM'),(231,'record_id',NULL,'165'),(231,'record_module',NULL,'Emails'),(233,'label',NULL,'Ticket Number : TKT000037 108772 - aMano network rack'),(233,'date_start',NULL,'2023-04-15'),(233,'activitytype',NULL,'Emails'),(233,'assigned_user_id',NULL,'1'),(233,'subject',NULL,'Ticket Number : TKT000037 108772 - aMano network rack'),(233,'description',NULL,'Ticket ID : 107&lt;br&gt;Ticket Title : 108772 - aMano network rack&lt;br&gt;&lt;br&gt;\n								Dear Ismodes JC,&lt;br&gt;&lt;br&gt;\n								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;\n								Ticket No : TKT000037&lt;br&gt;\n								Status : Closed&lt;br&gt;\n								Category : Small Problem&lt;br&gt;\n								Severity : Minor&lt;br&gt;\n								Priority : Normal&lt;br&gt;&lt;br&gt;\n								Description : &lt;br&gt;&lt;br&gt;&lt;br&gt;\n								Solution : &lt;br&gt;Hello Yann,&lt;br /&gt;\n&lt;br /&gt;\nHere&#039;s the bridge information:&lt;br /&gt;\n&lt;br /&gt;\n510-982-2796&lt;br /&gt;\nParticipant pin # 6694&lt;br /&gt;\n&lt;br /&gt;\nAnd it is now open.&lt;br /&gt;\nPlease join the conference when you can for the check-in.&lt;br /&gt;\n&lt;br /&gt;\n &lt;br /&gt;\n&lt;br /&gt;\nBest regards,&lt;br /&gt;\nDianah\n								&lt;br&gt;&lt;br&gt;\n								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;'),(233,'time_start',NULL,'03:06:54'),(233,'createdtime',NULL,'2023-04-15 03:06:54'),(233,'modifiedby',NULL,'1'),(233,'from_email',NULL,'admin@mybluetechnology.com'),(233,'saved_toid',NULL,'[&quot;&quot;,&quot;jc@mybluetechnology.com&quot;]'),(233,'ccmail',NULL,'[&quot;&quot;]'),(233,'bccmail',NULL,'[&quot;&quot;]'),(233,'parent_id',NULL,'107@1|'),(233,'email_flag',NULL,'SENT'),(233,'source',NULL,'CRM'),(233,'record_id',NULL,'166'),(233,'record_module',NULL,'Emails'),(235,'label',NULL,'Ticket Number : TKT000038 108817 and 108825 / Super Duper &ndash; Metreon / Printer not printing and No sound on their Music'),(235,'date_start',NULL,'2023-04-15'),(235,'activitytype',NULL,'Emails'),(235,'assigned_user_id',NULL,'1'),(235,'subject',NULL,'Ticket Number : TKT000038 108817 and 108825 / Super Duper &ndash; Metreon / Printer not printing and No sound on their Music'),(235,'description',NULL,'Ticket ID : 108&lt;br&gt;Ticket Title : 108817 and 108825 / Super Duper &ndash; Metreon / Printer not printing and No sound on their Music&lt;br&gt;&lt;br&gt;\n								Dear Dalrymple Yann,&lt;br&gt;&lt;br&gt;\n								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;\n								Ticket No : TKT000038&lt;br&gt;\n								Status : Closed&lt;br&gt;\n								Category : Small Problem&lt;br&gt;\n								Severity : Minor&lt;br&gt;\n								Priority : Normal&lt;br&gt;&lt;br&gt;\n								Description : &lt;br&gt;&lt;br&gt;&lt;br&gt;\n								Solution : &lt;br&gt;Hello Yann,&lt;br /&gt;\n&lt;br /&gt;\n &lt;br /&gt;\n&lt;br /&gt;\nKindly see the bridge information below:&lt;br /&gt;\n&lt;br /&gt;\n &lt;br /&gt;\n&lt;br /&gt;\nConference Bridge Phone # 510-982-2796&lt;br /&gt;\n&lt;br /&gt;\nParticipant pin # 6694&lt;br /&gt;\n&lt;br /&gt;\n &lt;br /&gt;\n&lt;br /&gt;\nBest regards,&lt;br /&gt;\n&lt;br /&gt;\nDianah\n								&lt;br&gt;&lt;br&gt;\n								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;'),(235,'time_start',NULL,'03:07:04'),(235,'createdtime',NULL,'2023-04-15 03:07:04'),(235,'modifiedby',NULL,'1'),(235,'from_email',NULL,'admin@mybluetechnology.com'),(235,'saved_toid',NULL,'[&quot;&quot;,&quot;yann@mybluetechnology.com&quot;]'),(235,'ccmail',NULL,'[&quot;&quot;]'),(235,'bccmail',NULL,'[&quot;&quot;]'),(235,'parent_id',NULL,'108@1|'),(235,'email_flag',NULL,'SENT'),(235,'source',NULL,'CRM'),(235,'record_id',NULL,'167'),(235,'record_module',NULL,'Emails'),(237,'label',NULL,'Ticket Number : TKT000039 108817 and 108825 / Super Duper &ndash; Metreon / Printer not printing and No sound on their Music'),(237,'date_start',NULL,'2023-04-15'),(237,'activitytype',NULL,'Emails'),(237,'assigned_user_id',NULL,'1'),(237,'subject',NULL,'Ticket Number : TKT000039 108817 and 108825 / Super Duper &ndash; Metreon / Printer not printing and No sound on their Music'),(237,'description',NULL,'Ticket ID : 109&lt;br&gt;Ticket Title : 108817 and 108825 / Super Duper &ndash; Metreon / Printer not printing and No sound on their Music&lt;br&gt;&lt;br&gt;\n								Dear Dalrymple Yann,&lt;br&gt;&lt;br&gt;\n								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;\n								Ticket No : TKT000039&lt;br&gt;\n								Status : Closed&lt;br&gt;\n								Category : Small Problem&lt;br&gt;\n								Severity : Minor&lt;br&gt;\n								Priority : Normal&lt;br&gt;&lt;br&gt;\n								Description : &lt;br&gt;&lt;br&gt;&lt;br&gt;\n								Solution : &lt;br&gt;Hello Blue Technology,&lt;br /&gt;\n &lt;br /&gt;\nWe would like to request a technician for the location below:&lt;br /&gt;\n&lt;br /&gt;\n&middot;     Address: 783 Mission Street, San Francisco CA 94103&lt;br /&gt;\n&lt;br /&gt;\n&middot;     Date: March 8, 2023 (Wednesday)&lt;br /&gt;\n&lt;br /&gt;\n&middot;     Time: 8:00 AM PST&lt;br /&gt;\n&lt;br /&gt;\n&middot;     Access to Store:  Granted c/o Janitor&lt;br /&gt;\n&lt;br /&gt;\n&middot;     Dynamix Ref Number: 108817 and 108825&lt;br /&gt;\n&lt;br /&gt;\n &lt;br /&gt;\nWork Needed:&lt;br /&gt;\nTask 1: Check the printer&#039;s physical connection  &lt;br /&gt;\nTask 2: Check Kiosk connectivity&lt;br /&gt;\nTask 3: Run a test order and confirm that the printer is working&lt;br /&gt;\nTask 4: Check Music for no sounds&lt;br /&gt;\n &lt;br /&gt;\nTroubleshooting Steps were taken:&lt;br /&gt;\nRestarted the kiosk - no go&lt;br /&gt;\nPower cycle the printer - no go&lt;br /&gt;\nCheck physical connection&lt;br /&gt;\nCables are firmly connected&lt;br /&gt;\nThen tried the backup printer - no go&lt;br /&gt;\nPrinted test page &ndash; ok&lt;br /&gt;\nCheck Kiosk&#039;s network settings:&lt;br /&gt;\nWi-fi off&lt;br /&gt;\nEthernet 0 (USB-C)&lt;br /&gt;\nEthernet 1 (RJ-45)&lt;br /&gt;\nIP: 192.168.192.222&lt;br /&gt;\nTried printing from Kiosk 1 it will print to SSUP05-RP-K01 instead of SSUP05-RP-TE1&lt;br /&gt;\nOn Music system:&lt;br /&gt;\nCheck if its on mute - no&lt;br /&gt;\nCheck volume - still no go&lt;br /&gt;\n&lt;br /&gt;\nPlease let us know if you have any questions.\n								&lt;br&gt;&lt;br&gt;\n								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;'),(237,'time_start',NULL,'03:07:05'),(237,'createdtime',NULL,'2023-04-15 03:07:05'),(237,'modifiedby',NULL,'1'),(237,'from_email',NULL,'admin@mybluetechnology.com'),(237,'saved_toid',NULL,'[&quot;&quot;,&quot;yann@mybluetechnology.com&quot;]'),(237,'ccmail',NULL,'[&quot;&quot;]'),(237,'bccmail',NULL,'[&quot;&quot;]'),(237,'parent_id',NULL,'109@1|'),(237,'email_flag',NULL,'SENT'),(237,'source',NULL,'CRM'),(237,'record_id',NULL,'168'),(237,'record_module',NULL,'Emails'),(239,'label',NULL,'Ticket Number : TKT000040 108772 - aMano network rack'),(239,'date_start',NULL,'2023-04-15'),(239,'activitytype',NULL,'Emails'),(239,'assigned_user_id',NULL,'1'),(239,'subject',NULL,'Ticket Number : TKT000040 108772 - aMano network rack'),(239,'description',NULL,'Ticket ID : 110&lt;br&gt;Ticket Title : 108772 - aMano network rack&lt;br&gt;&lt;br&gt;\n								Dear Ismodes JC,&lt;br&gt;&lt;br&gt;\n								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;\n								Ticket No : TKT000040&lt;br&gt;\n								Status : Closed&lt;br&gt;\n								Category : Small Problem&lt;br&gt;\n								Severity : Minor&lt;br&gt;\n								Priority : Normal&lt;br&gt;&lt;br&gt;\n								Description : &lt;br&gt;&lt;br&gt;&lt;br&gt;\n								Solution : &lt;br&gt;Hello Nuranne,&lt;br /&gt;\n&lt;br /&gt;\nPlease see Yann&#039;s report below. &lt;br /&gt;\n&lt;br /&gt;\nFor now, we will close this ticket. I kindly request that you review the report and let us know if there are any further actions required.&lt;br /&gt;\n&lt;br /&gt;\nBest regards,&lt;br /&gt;\n&lt;br /&gt;\nDale\n								&lt;br&gt;&lt;br&gt;\n								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;'),(239,'time_start',NULL,'03:07:07'),(239,'createdtime',NULL,'2023-04-15 03:07:07'),(239,'modifiedby',NULL,'1'),(239,'from_email',NULL,'admin@mybluetechnology.com'),(239,'saved_toid',NULL,'[&quot;&quot;,&quot;jc@mybluetechnology.com&quot;]'),(239,'ccmail',NULL,'[&quot;&quot;]'),(239,'bccmail',NULL,'[&quot;&quot;]'),(239,'parent_id',NULL,'110@1|'),(239,'email_flag',NULL,'SENT'),(239,'source',NULL,'CRM'),(239,'record_id',NULL,'169'),(239,'record_module',NULL,'Emails'),(241,'label',NULL,'Ticket Number : TKT000041 SD Downtown - Printer offline/Device Irregularities'),(241,'date_start',NULL,'2023-04-15'),(241,'activitytype',NULL,'Emails'),(241,'assigned_user_id',NULL,'1'),(241,'subject',NULL,'Ticket Number : TKT000041 SD Downtown - Printer offline/Device Irregularities'),(241,'description',NULL,'Ticket ID : 111&lt;br&gt;Ticket Title : SD Downtown - Printer offline/Device Irregularities&lt;br&gt;&lt;br&gt;\n								Dear Ismodes JC,&lt;br&gt;&lt;br&gt;\n								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;\n								Ticket No : TKT000041&lt;br&gt;\n								Status : Closed&lt;br&gt;\n								Category : Small Problem&lt;br&gt;\n								Severity : Minor&lt;br&gt;\n								Priority : Normal&lt;br&gt;&lt;br&gt;\n								Description : &lt;br&gt;&lt;br&gt;&lt;br&gt;\n								Solution : &lt;br&gt;Hello Team,&lt;br /&gt;\n&lt;br /&gt;\nWe would like to request a technician for the location below:&lt;br /&gt;\n&lt;br /&gt;\nAddress: 37 Yerba Buena, San Francisco, CA 94103&lt;br /&gt;\n&lt;br /&gt;\nDate: Earliest availbility&lt;br /&gt;\n&lt;br /&gt;\nTime: Earliest availbility&lt;br /&gt;\n&lt;br /&gt;\nAccess to Store:  TBD&lt;br /&gt;\n&lt;br /&gt;\nDynamix Ref Number: 108844&lt;br /&gt;\n&lt;br /&gt;\n &lt;br /&gt;\n&lt;br /&gt;\nWork Needed:&lt;br /&gt;\nTask 1: Check/troubleshoot why printer is offline&lt;br /&gt;\nTask 2: Check other devices that are not compliant with IP convention&lt;br /&gt;\n &lt;br /&gt;\n&lt;br /&gt;\nTroubleshooting Steps taken:&lt;br /&gt;\n&middot; Checked printer connections &amp; reboot&lt;br /&gt;\n&middot; Verified printer is not being picked-up in the network&lt;br /&gt;\n&middot; Staff Andi mentioned they&#039;ve tried everything to get it to work but to no avail&lt;br /&gt;\n&middot; Requesting immediate assistance if at all possible.&lt;br /&gt;\n&lt;br /&gt;\nRegards,&lt;br /&gt;\nEarl\n								&lt;br&gt;&lt;br&gt;\n								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;'),(241,'time_start',NULL,'03:07:14'),(241,'createdtime',NULL,'2023-04-15 03:07:14'),(241,'modifiedby',NULL,'1'),(241,'from_email',NULL,'admin@mybluetechnology.com'),(241,'saved_toid',NULL,'[&quot;&quot;,&quot;jc@mybluetechnology.com&quot;]'),(241,'ccmail',NULL,'[&quot;&quot;]'),(241,'bccmail',NULL,'[&quot;&quot;]'),(241,'parent_id',NULL,'111@1|'),(241,'email_flag',NULL,'SENT'),(241,'source',NULL,'CRM'),(241,'record_id',NULL,'170'),(241,'record_module',NULL,'Emails'),(243,'label',NULL,'Ticket Number : TKT000042 108817 and 108825 / Super Duper &ndash; Metreon / Printer not printing and No sound on their Music'),(243,'date_start',NULL,'2023-04-15'),(243,'activitytype',NULL,'Emails'),(243,'assigned_user_id',NULL,'1'),(243,'subject',NULL,'Ticket Number : TKT000042 108817 and 108825 / Super Duper &ndash; Metreon / Printer not printing and No sound on their Music'),(243,'description',NULL,'Ticket ID : 112&lt;br&gt;Ticket Title : 108817 and 108825 / Super Duper &ndash; Metreon / Printer not printing and No sound on their Music&lt;br&gt;&lt;br&gt;\n								Dear Ismodes JC,&lt;br&gt;&lt;br&gt;\n								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;\n								Ticket No : TKT000042&lt;br&gt;\n								Status : Closed&lt;br&gt;\n								Category : Small Problem&lt;br&gt;\n								Severity : Minor&lt;br&gt;\n								Priority : Normal&lt;br&gt;&lt;br&gt;\n								Description : &lt;br&gt;&lt;br&gt;&lt;br&gt;\n								Solution : &lt;br&gt;To all,&lt;br /&gt;\nWent on site this morning and this is what I did :&lt;br /&gt;\n- Joined the Bridge&lt;br /&gt;\n- Tested both Receipt printers and  they appear\\s to test print correctly&lt;br /&gt;\n- Got the IP address for both printers&lt;br /&gt;\n- Did some tests with Tech Minerva to validate the problem&lt;br /&gt;\n- Realized that Receipts Printers between Kiosk and Term1 has been swapped between the two Workstations&lt;br /&gt;\n- Swapped Printers back to proper locations and reconnected both of them&lt;br /&gt;\n- Tested Kiosk Workstation again and Kiosk finally printted correctly&lt;br /&gt;\n- Tested Term1 Workstation and Receipt printer still printed at Kiosk  &lt;br /&gt;\n-  Minerva checked her Workstation Term1 Configurations and it all looked good on her side but we still had issue&lt;br /&gt;\n-  Minerva called Toast Support and Toast Support pointed out that the Printer was not setup correctly on the device itself (Printer setup of the actual Workstation in location) and that were it needed to be changed.  We both learned something today about the Toast printing setting&lt;br /&gt;\n- Tested that Term 1 Worstation as well and it finally printed correctly&lt;br /&gt;\n- Tested the third Workstation (Term 2)  for validation and it tested correctly as well. &lt;br /&gt;\n- When Manager came in, Minerva had him test again so he could see for himself that all Workstations were printing correctly.  All good. &lt;br /&gt;\n- Manager to void all checks used for test purposes&lt;br /&gt;\n- Fixed the music issue as well &lt;br /&gt;\n- Left the Bridge.&lt;br /&gt;\n &lt;br /&gt;\nPs:  Got an error message on Kiosk Workstation (Error starting Toast App.  Saw that message a few times/see attached picture).  Unit did a software update &lt;br /&gt;\n &lt;br /&gt;\nThank you.\n								&lt;br&gt;&lt;br&gt;\n								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;'),(243,'time_start',NULL,'03:07:25'),(243,'createdtime',NULL,'2023-04-15 03:07:25'),(243,'modifiedby',NULL,'1'),(243,'from_email',NULL,'admin@mybluetechnology.com'),(243,'saved_toid',NULL,'[&quot;&quot;,&quot;jc@mybluetechnology.com&quot;]'),(243,'ccmail',NULL,'[&quot;&quot;]'),(243,'bccmail',NULL,'[&quot;&quot;]'),(243,'parent_id',NULL,'112@1|'),(243,'email_flag',NULL,'SENT'),(243,'source',NULL,'CRM'),(243,'record_id',NULL,'171'),(243,'record_module',NULL,'Emails'),(245,'label',NULL,'Ticket Number : TKT000043 108410 / Super Duper Los Gatos / installation of replacement KDS'),(245,'date_start',NULL,'2023-04-15'),(245,'activitytype',NULL,'Emails'),(245,'assigned_user_id',NULL,'1'),(245,'subject',NULL,'Ticket Number : TKT000043 108410 / Super Duper Los Gatos / installation of replacement KDS'),(245,'description',NULL,'Ticket ID : 113&lt;br&gt;Ticket Title : 108410 / Super Duper Los Gatos / installation of replacement KDS&lt;br&gt;&lt;br&gt;\n								Dear Ismodes JC,&lt;br&gt;&lt;br&gt;\n								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;\n								Ticket No : TKT000043&lt;br&gt;\n								Status : Closed&lt;br&gt;\n								Category : Small Problem&lt;br&gt;\n								Severity : Minor&lt;br&gt;\n								Priority : Normal&lt;br&gt;&lt;br&gt;\n								Description : &lt;br&gt;&lt;br&gt;&lt;br&gt;\n								Solution : &lt;br&gt;Hello Blue Technology, &lt;br /&gt;\n&lt;br /&gt;\nWe would like to request a technician for the location below:&lt;br /&gt;\nDate &amp; Time: March 13, Monday at  8 AM&lt;br /&gt;\nStore Name: Super Duper - Los Gatos&lt;br /&gt;\nStore Address: 15991 Los Gatos Blvd., Bldg 3&lt;br /&gt;\nAccess to the store: Granted Janitor &lt;br /&gt;\nDynamix Reference number: 108410&lt;br /&gt;\n&lt;br /&gt;\nTasks: &lt;br /&gt;\nInstall the replacement KDS&lt;br /&gt;\nReturn the defective KDS&lt;br /&gt;\nProvide the inbound tracking number to FLS&lt;br /&gt;\n&lt;br /&gt;\n&lt;br /&gt;\n&lt;br /&gt;\nRegards, &lt;br /&gt;\nDianah\n								&lt;br&gt;&lt;br&gt;\n								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;'),(245,'time_start',NULL,'03:07:35'),(245,'createdtime',NULL,'2023-04-15 03:07:35'),(245,'modifiedby',NULL,'1'),(245,'from_email',NULL,'admin@mybluetechnology.com'),(245,'saved_toid',NULL,'[&quot;&quot;,&quot;jc@mybluetechnology.com&quot;]'),(245,'ccmail',NULL,'[&quot;&quot;]'),(245,'bccmail',NULL,'[&quot;&quot;]'),(245,'parent_id',NULL,'113@1|'),(245,'email_flag',NULL,'SENT'),(245,'source',NULL,'CRM'),(245,'record_id',NULL,'172'),(245,'record_module',NULL,'Emails'),(247,'label',NULL,'Ticket Number : TKT000044 Beretta - Pop Up / Troubleshoot wireless phone'),(247,'date_start',NULL,'2023-04-15'),(247,'activitytype',NULL,'Emails'),(247,'assigned_user_id',NULL,'1'),(247,'subject',NULL,'Ticket Number : TKT000044 Beretta - Pop Up / Troubleshoot wireless phone'),(247,'description',NULL,'Ticket ID : 114&lt;br&gt;Ticket Title : Beretta - Pop Up / Troubleshoot wireless phone&lt;br&gt;&lt;br&gt;\n								Dear Ismodes JC,&lt;br&gt;&lt;br&gt;\n								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;\n								Ticket No : TKT000044&lt;br&gt;\n								Status : Closed&lt;br&gt;\n								Category : Small Problem&lt;br&gt;\n								Severity : Minor&lt;br&gt;\n								Priority : Normal&lt;br&gt;&lt;br&gt;\n								Description : &lt;br&gt;&lt;br&gt;&lt;br&gt;\n								Solution : &lt;br&gt;Hello Team, &lt;br /&gt;\n&lt;br /&gt;\nWe would like to request a technician for the location below: &lt;br /&gt;\n&lt;br /&gt;\nAddress: 661 Divisadero Street&lt;br /&gt;\nDate:Time:  Today if possible&lt;br /&gt;\nAccess to Store: Managers office&lt;br /&gt;\nDynamix Ref Number: 00108826&lt;br /&gt;\nDevice Type: Phone &lt;br /&gt;\nConnection Type: Wired / Wireless&lt;br /&gt;\n&lt;br /&gt;\nWork Needed:&lt;br /&gt;\nTask 1: Connect / Pair Yealink wireless phone to the Receiver &lt;br /&gt;\nTask 2: Make Test calls both inbound and outbound&lt;br /&gt;\n&lt;br /&gt;\nTroubleshooting Steps taken:&lt;br /&gt;\n&middot; Rebooted phone manually&lt;br /&gt;\n&middot; Hard reset&lt;br /&gt;\n&lt;br /&gt;\nLet us know if you have other questions.&lt;br /&gt;\n&lt;br /&gt;\nRegards,&lt;br /&gt;\nJeremy.\n								&lt;br&gt;&lt;br&gt;\n								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;'),(247,'time_start',NULL,'03:07:46'),(247,'createdtime',NULL,'2023-04-15 03:07:46'),(247,'modifiedby',NULL,'1'),(247,'from_email',NULL,'admin@mybluetechnology.com'),(247,'saved_toid',NULL,'[&quot;&quot;,&quot;jc@mybluetechnology.com&quot;]'),(247,'ccmail',NULL,'[&quot;&quot;]'),(247,'bccmail',NULL,'[&quot;&quot;]'),(247,'parent_id',NULL,'114@1|'),(247,'email_flag',NULL,'SENT'),(247,'source',NULL,'CRM'),(247,'record_id',NULL,'173'),(247,'record_module',NULL,'Emails'),(249,'label',NULL,'Ticket Number : TKT000045 Uno Dos Tacos / Connect Yealink Receiver to network'),(249,'date_start',NULL,'2023-04-15'),(249,'activitytype',NULL,'Emails'),(249,'assigned_user_id',NULL,'1'),(249,'subject',NULL,'Ticket Number : TKT000045 Uno Dos Tacos / Connect Yealink Receiver to network'),(249,'description',NULL,'Ticket ID : 115&lt;br&gt;Ticket Title : Uno Dos Tacos / Connect Yealink Receiver to network&lt;br&gt;&lt;br&gt;\n								Dear Ismodes JC,&lt;br&gt;&lt;br&gt;\n								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;\n								Ticket No : TKT000045&lt;br&gt;\n								Status : Closed&lt;br&gt;\n								Category : Small Problem&lt;br&gt;\n								Severity : Minor&lt;br&gt;\n								Priority : Normal&lt;br&gt;&lt;br&gt;\n								Description : &lt;br&gt;&lt;br&gt;&lt;br&gt;\n								Solution : &lt;br&gt;Hello Team, &lt;br /&gt;\n&lt;br /&gt;\nWe would like to request a technician for the location below: &lt;br /&gt;\n&lt;br /&gt;\nAddress: 661 Divisadero Street&lt;br /&gt;\nDate:Time:  Today if possible&lt;br /&gt;\nAccess to Store: Managers office&lt;br /&gt;\nDynamix Ref Number: 00108826&lt;br /&gt;\nDevice Type: Phone &lt;br /&gt;\nConnection Type: Wired / Wireless&lt;br /&gt;\n&lt;br /&gt;\nWork Needed:&lt;br /&gt;\nTask 1: Connect / Pair Yealink wireless phone to the Receiver &lt;br /&gt;\nTask 2: Make Test calls both inbound and outbound&lt;br /&gt;\n&lt;br /&gt;\nTroubleshooting Steps taken:&lt;br /&gt;\n&middot; Rebooted phone manually&lt;br /&gt;\n&middot; Hard reset&lt;br /&gt;\n&lt;br /&gt;\nLet us know if you have other questions.&lt;br /&gt;\n&lt;br /&gt;\nRegards,&lt;br /&gt;\nJeremy.\n								&lt;br&gt;&lt;br&gt;\n								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;'),(249,'time_start',NULL,'03:07:52'),(249,'createdtime',NULL,'2023-04-15 03:07:52'),(249,'modifiedby',NULL,'1'),(249,'from_email',NULL,'admin@mybluetechnology.com'),(249,'saved_toid',NULL,'[&quot;&quot;,&quot;yann@mybluetechnology.com&quot;]'),(249,'ccmail',NULL,'[&quot;&quot;]'),(249,'bccmail',NULL,'[&quot;&quot;]'),(249,'parent_id',NULL,'115@1|'),(249,'email_flag',NULL,'SENT'),(249,'source',NULL,'CRM'),(249,'record_id',NULL,'174'),(249,'record_module',NULL,'Emails'),(251,'label',NULL,'Ticket Number : TKT000045 Uno Dos Tacos / Connect Yealink Receiver to network'),(251,'date_start',NULL,'2023-04-15'),(251,'activitytype',NULL,'Emails'),(251,'assigned_user_id',NULL,'1'),(251,'subject',NULL,'Ticket Number : TKT000045 Uno Dos Tacos / Connect Yealink Receiver to network'),(251,'description',NULL,'Ticket ID : 115&lt;br&gt;Ticket Title : Uno Dos Tacos / Connect Yealink Receiver to network&lt;br&gt;&lt;br&gt;\n								Dear Dalrymple Yann,&lt;br&gt;&lt;br&gt;\n								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;\n								Ticket No : TKT000045&lt;br&gt;\n								Status : Closed&lt;br&gt;\n								Category : Small Problem&lt;br&gt;\n								Severity : Minor&lt;br&gt;\n								Priority : Normal&lt;br&gt;&lt;br&gt;\n								Description : &lt;br&gt;&lt;br&gt;&lt;br&gt;\n								Solution : &lt;br&gt;Hello Team, &lt;br /&gt;\n&lt;br /&gt;\nWe would like to request a technician for the location below: &lt;br /&gt;\n&lt;br /&gt;\nAddress: 661 Divisadero Street&lt;br /&gt;\nDate:Time:  Today if possible&lt;br /&gt;\nAccess to Store: Managers office&lt;br /&gt;\nDynamix Ref Number: 00108826&lt;br /&gt;\nDevice Type: Phone &lt;br /&gt;\nConnection Type: Wired / Wireless&lt;br /&gt;\n&lt;br /&gt;\nWork Needed:&lt;br /&gt;\nTask 1: Connect / Pair Yealink wireless phone to the Receiver &lt;br /&gt;\nTask 2: Make Test calls both inbound and outbound&lt;br /&gt;\n&lt;br /&gt;\nTroubleshooting Steps taken:&lt;br /&gt;\n&middot; Rebooted phone manually&lt;br /&gt;\n&middot; Hard reset&lt;br /&gt;\n&lt;br /&gt;\nLet us know if you have other questions.&lt;br /&gt;\n&lt;br /&gt;\nRegards,&lt;br /&gt;\nJeremy.\n								&lt;br&gt;&lt;br&gt;\n								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;'),(251,'time_start',NULL,'03:08:01'),(251,'createdtime',NULL,'2023-04-15 03:08:01'),(251,'modifiedby',NULL,'1'),(251,'from_email',NULL,'admin@mybluetechnology.com'),(251,'saved_toid',NULL,'[&quot;&quot;,&quot;yann@mybluetechnology.com&quot;]'),(251,'ccmail',NULL,'[&quot;&quot;]'),(251,'bccmail',NULL,'[&quot;&quot;]'),(251,'parent_id',NULL,'115@1|'),(251,'email_flag',NULL,'SENT'),(251,'source',NULL,'CRM'),(251,'record_id',NULL,'175'),(251,'record_module',NULL,'Emails'),(253,'label',NULL,'Ticket Number : TKT000046 Field Tech Request - NAPA'),(253,'date_start',NULL,'2023-04-15'),(253,'activitytype',NULL,'Emails'),(253,'assigned_user_id',NULL,'1'),(253,'subject',NULL,'Ticket Number : TKT000046 Field Tech Request - NAPA'),(253,'description',NULL,'Ticket ID : 116&lt;br&gt;Ticket Title : Field Tech Request - NAPA&lt;br&gt;&lt;br&gt;\n								Dear Ismodes JC,&lt;br&gt;&lt;br&gt;\n								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;\n								Ticket No : TKT000046&lt;br&gt;\n								Status : Closed&lt;br&gt;\n								Category : Small Problem&lt;br&gt;\n								Severity : Minor&lt;br&gt;\n								Priority : Normal&lt;br&gt;&lt;br&gt;\n								Description : &lt;br&gt;&lt;br&gt;&lt;br&gt;\n								Solution : &lt;br&gt;Good afternoon,&lt;br /&gt;\n&lt;br /&gt;\nWe would like to schedule a technician for the location below:&lt;br /&gt;\n&lt;br /&gt;\nAddress: 3900 Bel Aire Plaza Napa, Ca 94558&lt;br /&gt;\nDate: 3/20/2023&lt;br /&gt;\nTime: 7:00AM PST&lt;br /&gt;\nAccess to Store: Granted by Nuranne &lt;br /&gt;\nDynamix Ref Number: 107054 &lt;br /&gt;\n&lt;br /&gt;\nWork Needed:&lt;br /&gt;\nTask 1: Assistance with moving rack equipment &lt;br /&gt;\nTask 2: Assistance with ATT Ciena install/Activation as needed&lt;br /&gt;\nTask 3: Cienna Speed Test&lt;br /&gt;\n&lt;br /&gt;\nPlease advise if this is possible.&lt;br /&gt;\n&lt;br /&gt;\nThank you,&lt;br /&gt;\nChristian Cruz\n								&lt;br&gt;&lt;br&gt;\n								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;'),(253,'time_start',NULL,'03:08:11'),(253,'createdtime',NULL,'2023-04-15 03:08:11'),(253,'modifiedby',NULL,'1'),(253,'from_email',NULL,'admin@mybluetechnology.com'),(253,'saved_toid',NULL,'[&quot;&quot;,&quot;jc@mybluetechnology.com&quot;]'),(253,'ccmail',NULL,'[&quot;&quot;]'),(253,'bccmail',NULL,'[&quot;&quot;]'),(253,'parent_id',NULL,'116@1|'),(253,'email_flag',NULL,'SENT'),(253,'source',NULL,'CRM'),(253,'record_id',NULL,'176'),(253,'record_module',NULL,'Emails'),(255,'label',NULL,'Ticket Number : TKT000047 108892 / SD Castro / Cash Drawer not opening automatically'),(255,'date_start',NULL,'2023-04-15'),(255,'activitytype',NULL,'Emails'),(255,'assigned_user_id',NULL,'1'),(255,'subject',NULL,'Ticket Number : TKT000047 108892 / SD Castro / Cash Drawer not opening automatically'),(255,'description',NULL,'Ticket ID : 117&lt;br&gt;Ticket Title : 108892 / SD Castro / Cash Drawer not opening automatically&lt;br&gt;&lt;br&gt;\n								Dear Ismodes JC,&lt;br&gt;&lt;br&gt;\n								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;\n								Ticket No : TKT000047&lt;br&gt;\n								Status : Closed&lt;br&gt;\n								Category : Small Problem&lt;br&gt;\n								Severity : Minor&lt;br&gt;\n								Priority : Normal&lt;br&gt;&lt;br&gt;\n								Description : &lt;br&gt;&lt;br&gt;&lt;br&gt;\n								Solution : &lt;br&gt;Hello Blue Technology,&lt;br /&gt;\n&lt;br /&gt;\n&lt;br /&gt;\nWe would like to request a technician for the location below:&lt;br /&gt;\n&lt;br /&gt;\n&lt;br /&gt;\nAddress: SD Castro / 2304 Market Street, San Francisco CA 94119&lt;br /&gt;\nTime: 8:00 AM PST&lt;br /&gt;\nDate: March 20, 2023 (Monday)&lt;br /&gt;\nAccess to Store: Granted c/o store Janitor Daniel (Contact #: 4152907072)&lt;br /&gt;\nDynamix Ref Number: 108892&lt;br /&gt;\n&lt;br /&gt;\n&lt;br /&gt;\n&lt;br /&gt;\nWork Needed:&lt;br /&gt;\nCheck the Cash Drawer not opening automatically&lt;br /&gt;\nCheck the Cash Drawer&#039;s physical connection&lt;br /&gt;\nTest Cash Drawer Functionality&lt;br /&gt;\n&lt;br /&gt;\n&lt;br /&gt;\nTroubleshooting Steps were taken:&lt;br /&gt;\nRestarted the register&lt;br /&gt;\n&lt;br /&gt;\n&lt;br /&gt;\nThank you and looking forward to your response.&lt;br /&gt;\n&lt;br /&gt;\n&lt;br /&gt;\nRegards,&lt;br /&gt;\nDianah\n								&lt;br&gt;&lt;br&gt;\n								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;'),(255,'time_start',NULL,'03:08:22'),(255,'createdtime',NULL,'2023-04-15 03:08:22'),(255,'modifiedby',NULL,'1'),(255,'from_email',NULL,'admin@mybluetechnology.com'),(255,'saved_toid',NULL,'[&quot;&quot;,&quot;jc@mybluetechnology.com&quot;]'),(255,'ccmail',NULL,'[&quot;&quot;]'),(255,'bccmail',NULL,'[&quot;&quot;]'),(255,'parent_id',NULL,'117@1|'),(255,'email_flag',NULL,'SENT'),(255,'source',NULL,'CRM'),(255,'record_id',NULL,'177'),(255,'record_module',NULL,'Emails'),(257,'label',NULL,'Ticket Number : TKT000048 Super Duper - Berkeley / Resolve camera 2'),(257,'date_start',NULL,'2023-04-15'),(257,'activitytype',NULL,'Emails'),(257,'assigned_user_id',NULL,'1'),(257,'subject',NULL,'Ticket Number : TKT000048 Super Duper - Berkeley / Resolve camera 2'),(257,'description',NULL,'Ticket ID : 118&lt;br&gt;Ticket Title : Super Duper - Berkeley / Resolve camera 2&lt;br&gt;&lt;br&gt;\n								Dear Ismodes JC,&lt;br&gt;&lt;br&gt;\n								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;\n								Ticket No : TKT000048&lt;br&gt;\n								Status : Closed&lt;br&gt;\n								Category : Small Problem&lt;br&gt;\n								Severity : Minor&lt;br&gt;\n								Priority : Normal&lt;br&gt;&lt;br&gt;\n								Description : &lt;br&gt;&lt;br&gt;&lt;br&gt;\n								Solution : &lt;br&gt;Hello Team,&lt;br /&gt;\n&lt;br /&gt;\nSorry for the short notice. We would like to check if we could send someone onsite today at 10AM PST for the below location. if not, we would like to request to send one for tomorrow at the same time.&lt;br /&gt;\n&lt;br /&gt;\nAddress: 2355 Telegraph Avenue&lt;br /&gt;\nDate:Time:  10AM PST 3/20/2023&lt;br /&gt;\nAccess to Store: Managers office&lt;br /&gt;\nDynamix Ref Number: 00108769&lt;br /&gt;\nDevice Type: Security Camera&lt;br /&gt;\nConnection Type: Wired&lt;br /&gt;\n&lt;br /&gt;\nWork Needed:&lt;br /&gt;\nTask 1: Restart camera 2&lt;br /&gt;\nTask 2: Test camera 2 if can be remote options via IVMS are working ex. change camera name / reboot etc.&lt;br /&gt;\nTask 3: Test playback option for camera 2 if working&lt;br /&gt;\n&lt;br /&gt;\nTroubleshooting Steps taken:&lt;br /&gt;\n&middot; Tried remote restart for camera 2 / not working&lt;br /&gt;\n&middot; Tried resetting camera 2 / not working&lt;br /&gt;\n- All remote functions for camera 2 are not responsive&lt;br /&gt;\n&lt;br /&gt;\nLet us know if you other questions.&lt;br /&gt;\n&lt;br /&gt;\nRegards,&lt;br /&gt;\nJeremy.\n								&lt;br&gt;&lt;br&gt;\n								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;'),(257,'time_start',NULL,'03:08:32'),(257,'createdtime',NULL,'2023-04-15 03:08:32'),(257,'modifiedby',NULL,'1'),(257,'from_email',NULL,'admin@mybluetechnology.com'),(257,'saved_toid',NULL,'[&quot;&quot;,&quot;jc@mybluetechnology.com&quot;]'),(257,'ccmail',NULL,'[&quot;&quot;]'),(257,'bccmail',NULL,'[&quot;&quot;]'),(257,'parent_id',NULL,'118@1|'),(257,'email_flag',NULL,'SENT'),(257,'source',NULL,'CRM'),(257,'record_id',NULL,'178'),(257,'record_module',NULL,'Emails'),(259,'label',NULL,'Ticket Number : TKT000049 Flores Corte Madera / Cameras are offline'),(259,'date_start',NULL,'2023-04-15'),(259,'activitytype',NULL,'Emails'),(259,'assigned_user_id',NULL,'1'),(259,'subject',NULL,'Ticket Number : TKT000049 Flores Corte Madera / Cameras are offline'),(259,'description',NULL,'Ticket ID : 119&lt;br&gt;Ticket Title : Flores Corte Madera / Cameras are offline&lt;br&gt;&lt;br&gt;\n								Dear Ismodes JC,&lt;br&gt;&lt;br&gt;\n								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;\n								Ticket No : TKT000049&lt;br&gt;\n								Status : Closed&lt;br&gt;\n								Category : Small Problem&lt;br&gt;\n								Severity : Minor&lt;br&gt;\n								Priority : Normal&lt;br&gt;&lt;br&gt;\n								Description : &lt;br&gt;&lt;br&gt;&lt;br&gt;\n								Solution : &lt;br&gt;Hello Team, &lt;br /&gt;\n&lt;br /&gt;\nWe would like to request a technician for the location below: &lt;br /&gt;\n&lt;br /&gt;\nAddress: 301 Corte Madera, Town Center&lt;br /&gt;\nDate:Time:  10AM PST March 22 2023 (Wednesday)&lt;br /&gt;\nAccess to Store: Network room&lt;br /&gt;\nDynamix Ref Number: 00109160&lt;br /&gt;\nDevice Type: Security Camera &lt;br /&gt;\nConnection Type: Wired&lt;br /&gt;\n&lt;br /&gt;\nWork Needed:&lt;br /&gt;\nTask 1: Check DVR if it&#039;s offline&lt;br /&gt;\nTask 2: Check IVMS Software if the cameras are up&lt;br /&gt;\n&lt;br /&gt;\nTroubleshooting Steps taken:&lt;br /&gt;\n&middot; Tried rebooting remotely / devices are offline&lt;br /&gt;\n&lt;br /&gt;\nLet us know if you have other questions.&lt;br /&gt;\n&lt;br /&gt;\nRegards,&lt;br /&gt;\nJeremy.\n								&lt;br&gt;&lt;br&gt;\n								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;'),(259,'time_start',NULL,'03:08:38'),(259,'createdtime',NULL,'2023-04-15 03:08:38'),(259,'modifiedby',NULL,'1'),(259,'from_email',NULL,'admin@mybluetechnology.com'),(259,'saved_toid',NULL,'[&quot;&quot;,&quot;jc@mybluetechnology.com&quot;]'),(259,'ccmail',NULL,'[&quot;&quot;]'),(259,'bccmail',NULL,'[&quot;&quot;]'),(259,'parent_id',NULL,'119@1|'),(259,'email_flag',NULL,'SENT'),(259,'source',NULL,'CRM'),(259,'record_id',NULL,'179'),(259,'record_module',NULL,'Emails'),(261,'label',NULL,'Ticket Number : TKT000050 Super Duper - Emeryville /  Phone Setup'),(261,'date_start',NULL,'2023-04-15'),(261,'activitytype',NULL,'Emails'),(261,'assigned_user_id',NULL,'1'),(261,'subject',NULL,'Ticket Number : TKT000050 Super Duper - Emeryville /  Phone Setup'),(261,'description',NULL,'Ticket ID : 120&lt;br&gt;Ticket Title : Super Duper - Emeryville /  Phone Setup&lt;br&gt;&lt;br&gt;\n								Dear Ismodes JC,&lt;br&gt;&lt;br&gt;\n								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;\n								Ticket No : TKT000050&lt;br&gt;\n								Status : Closed&lt;br&gt;\n								Category : Small Problem&lt;br&gt;\n								Severity : Minor&lt;br&gt;\n								Priority : Normal&lt;br&gt;&lt;br&gt;\n								Description : &lt;br&gt;&lt;br&gt;&lt;br&gt;\n								Solution : &lt;br&gt;Hello Team, &lt;br /&gt;\n&lt;br /&gt;\nWe would like to request a technician for the location below: &lt;br /&gt;\n&lt;br /&gt;\nAddress: 5959 Shellmound Street&lt;br /&gt;\nDate: 3/22/2023&lt;br /&gt;\nTime: 10:00 AM PST If possible today (22nd) or by tomorrow &lt;br /&gt;\nAccess to Store:  Office and Kitchen&lt;br /&gt;\nDynamix Ref Number: 00108788&lt;br /&gt;\nDevice Type: Phone&lt;br /&gt;\nConnection Type: Wired / Wireless&lt;br /&gt;\n&lt;br /&gt;\nWork Needed:&lt;br /&gt;\nTask 1: Setup phone &lt;br /&gt;\nTask 2: Register phone&lt;br /&gt;\nTask 3: Test outbound and inbound calls&lt;br /&gt;\n&lt;br /&gt;\nLet us know if any help needed on our end.&lt;br /&gt;\n&lt;br /&gt;\nRegards,&lt;br /&gt;\nJeremy.\n								&lt;br&gt;&lt;br&gt;\n								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;'),(261,'time_start',NULL,'03:08:42'),(261,'createdtime',NULL,'2023-04-15 03:08:42'),(261,'modifiedby',NULL,'1'),(261,'from_email',NULL,'admin@mybluetechnology.com'),(261,'saved_toid',NULL,'[&quot;&quot;,&quot;jc@mybluetechnology.com&quot;]'),(261,'ccmail',NULL,'[&quot;&quot;]'),(261,'bccmail',NULL,'[&quot;&quot;]'),(261,'parent_id',NULL,'120@1|'),(261,'email_flag',NULL,'SENT'),(261,'source',NULL,'CRM'),(261,'record_id',NULL,'180'),(261,'record_module',NULL,'Emails'),(263,'label',NULL,'Ticket Number : TKT000051 Installation of replacement KDS at SD Novato'),(263,'date_start',NULL,'2023-04-15'),(263,'activitytype',NULL,'Emails'),(263,'assigned_user_id',NULL,'1'),(263,'subject',NULL,'Ticket Number : TKT000051 Installation of replacement KDS at SD Novato'),(263,'description',NULL,'Ticket ID : 121&lt;br&gt;Ticket Title : Installation of replacement KDS at SD Novato&lt;br&gt;&lt;br&gt;\n								Dear Ismodes JC,&lt;br&gt;&lt;br&gt;\n								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;\n								Ticket No : TKT000051&lt;br&gt;\n								Status : Closed&lt;br&gt;\n								Category : Small Problem&lt;br&gt;\n								Severity : Minor&lt;br&gt;\n								Priority : Normal&lt;br&gt;&lt;br&gt;\n								Description : &lt;br&gt;&lt;br&gt;&lt;br&gt;\n								Solution : &lt;br&gt;Hello Blue Technology, &lt;br /&gt;\nWe would like to request a technician for the location below:&lt;br /&gt;\n&lt;br /&gt;\n &lt;br /&gt;\n&lt;br /&gt;\nAddress: 5800 Nave Drive, Suite C, Novato&lt;br /&gt;\n&lt;br /&gt;\nDate: March 27, 2023&lt;br /&gt;\n&lt;br /&gt;\nTime: 7:00 AM PST&lt;br /&gt;\n&lt;br /&gt;\nAccess to Store:  Granted c/o Kitchen Staff &lt;br /&gt;\n&lt;br /&gt;\nDynamix Ref Number: 109234&lt;br /&gt;\n&lt;br /&gt;\nDevice Type: KDS&lt;br /&gt;\n&lt;br /&gt;\nConnection Type: Hardwired &lt;br /&gt;\n &lt;br /&gt;\n&lt;br /&gt;\nWork Needed:&lt;br /&gt;\n&lt;br /&gt;\nTask 1: Install the replacement KDS&lt;br /&gt;\nTask 2: Make sure label is added to the device CSD008-KDS-002&lt;br /&gt;\nTask 3: If RMA, drop off the defective unit.\n								&lt;br&gt;&lt;br&gt;\n								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;'),(263,'time_start',NULL,'03:08:47'),(263,'createdtime',NULL,'2023-04-15 03:08:47'),(263,'modifiedby',NULL,'1'),(263,'from_email',NULL,'admin@mybluetechnology.com'),(263,'saved_toid',NULL,'[&quot;&quot;,&quot;jc@mybluetechnology.com&quot;]'),(263,'ccmail',NULL,'[&quot;&quot;]'),(263,'bccmail',NULL,'[&quot;&quot;]'),(263,'parent_id',NULL,'121@1|'),(263,'email_flag',NULL,'SENT'),(263,'source',NULL,'CRM'),(263,'record_id',NULL,'181'),(263,'record_module',NULL,'Emails'),(265,'label',NULL,'Ticket Number : TKT000052 Tech Request: Damage outside cable TV / After work Bar'),(265,'date_start',NULL,'2023-04-15'),(265,'activitytype',NULL,'Emails'),(265,'assigned_user_id',NULL,'1'),(265,'subject',NULL,'Ticket Number : TKT000052 Tech Request: Damage outside cable TV / After work Bar'),(265,'description',NULL,'Ticket ID : 122&lt;br&gt;Ticket Title : Tech Request: Damage outside cable TV / After work Bar&lt;br&gt;&lt;br&gt;\n								Dear Ismodes JC,&lt;br&gt;&lt;br&gt;\n								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;\n								Ticket No : TKT000052&lt;br&gt;\n								Status : Closed&lt;br&gt;\n								Category : Small Problem&lt;br&gt;\n								Severity : Minor&lt;br&gt;\n								Priority : Normal&lt;br&gt;&lt;br&gt;\n								Description : &lt;br&gt;&lt;br&gt;&lt;br&gt;\n								Solution : &lt;br&gt;Hello Blue Technology, &lt;br /&gt;\n &lt;br /&gt;\nWe would like to request a technician for the location below:&lt;br /&gt;\n&lt;br /&gt;\n &lt;br /&gt;\n&lt;br /&gt;\nAddress: 409 Gough Street&lt;br /&gt;\nDate: March 24, 2023&lt;br /&gt;\nTime: between 2PM-5PM&lt;br /&gt;\nAccess to Store:  Store manager &lt;br /&gt;\nDynamix Ref Number: 109295&lt;br /&gt;\nWork Needed:&lt;br /&gt;\n&lt;br /&gt;\nTo check /assess the cable outside. The manager complained about one of the cable TV wire from outside seemed to be  pulled out and damaged.&lt;br /&gt;\n&lt;br /&gt;\n&lt;br /&gt;\n&lt;br /&gt;\n&lt;br /&gt;\nRegards, &lt;br /&gt;\nClaudette\n								&lt;br&gt;&lt;br&gt;\n								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;'),(265,'time_start',NULL,'03:08:58'),(265,'createdtime',NULL,'2023-04-15 03:08:58'),(265,'modifiedby',NULL,'1'),(265,'from_email',NULL,'admin@mybluetechnology.com'),(265,'saved_toid',NULL,'[&quot;&quot;,&quot;jc@mybluetechnology.com&quot;]'),(265,'ccmail',NULL,'[&quot;&quot;]'),(265,'bccmail',NULL,'[&quot;&quot;]'),(265,'parent_id',NULL,'122@1|'),(265,'email_flag',NULL,'SENT'),(265,'source',NULL,'CRM'),(265,'record_id',NULL,'182'),(265,'record_module',NULL,'Emails'),(267,'label',NULL,'Ticket Number : TKT000053 nstallation of replacement KDS at SD Novato'),(267,'date_start',NULL,'2023-04-15'),(267,'activitytype',NULL,'Emails'),(267,'assigned_user_id',NULL,'1'),(267,'subject',NULL,'Ticket Number : TKT000053 nstallation of replacement KDS at SD Novato'),(267,'description',NULL,'Ticket ID : 123&lt;br&gt;Ticket Title : nstallation of replacement KDS at SD Novato&lt;br&gt;&lt;br&gt;\n								Dear Ismodes JC,&lt;br&gt;&lt;br&gt;\n								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;\n								Ticket No : TKT000053&lt;br&gt;\n								Status : Closed&lt;br&gt;\n								Category : Small Problem&lt;br&gt;\n								Severity : Minor&lt;br&gt;\n								Priority : Normal&lt;br&gt;&lt;br&gt;\n								Description : &lt;br&gt;&lt;br&gt;&lt;br&gt;\n								Solution : &lt;br&gt;Hello BT, &lt;br /&gt;\n&lt;br /&gt;\nWe are sending you the bridge information for tech dispatch on March 27 at SD-Novato. &lt;br /&gt;\n&lt;br /&gt;\nConference Bridge Phone # 510-982-2796&lt;br /&gt;\nParticipant pin # 6694&lt;br /&gt;\n&lt;br /&gt;\n&lt;br /&gt;\n&lt;br /&gt;\nRegards, &lt;br /&gt;\nClaudette\n								&lt;br&gt;&lt;br&gt;\n								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;'),(267,'time_start',NULL,'03:09:07'),(267,'createdtime',NULL,'2023-04-15 03:09:07'),(267,'modifiedby',NULL,'1'),(267,'from_email',NULL,'admin@mybluetechnology.com'),(267,'saved_toid',NULL,'[&quot;&quot;,&quot;jc@mybluetechnology.com&quot;]'),(267,'ccmail',NULL,'[&quot;&quot;]'),(267,'bccmail',NULL,'[&quot;&quot;]'),(267,'parent_id',NULL,'123@1|'),(267,'email_flag',NULL,'SENT'),(267,'source',NULL,'CRM'),(267,'record_id',NULL,'183'),(267,'record_module',NULL,'Emails'),(269,'label',NULL,'Ticket Number : TKT000054 SD Downtown Replacement Kitchen Printer Onboarding'),(269,'date_start',NULL,'2023-04-15'),(269,'activitytype',NULL,'Emails'),(269,'assigned_user_id',NULL,'1'),(269,'subject',NULL,'Ticket Number : TKT000054 SD Downtown Replacement Kitchen Printer Onboarding'),(269,'description',NULL,'Ticket ID : 124&lt;br&gt;Ticket Title : SD Downtown Replacement Kitchen Printer Onboarding&lt;br&gt;&lt;br&gt;\n								Dear Ismodes JC,&lt;br&gt;&lt;br&gt;\n								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;\n								Ticket No : TKT000054&lt;br&gt;\n								Status : Closed&lt;br&gt;\n								Category : Small Problem&lt;br&gt;\n								Severity : Minor&lt;br&gt;\n								Priority : Normal&lt;br&gt;&lt;br&gt;\n								Description : &lt;br&gt;&lt;br&gt;&lt;br&gt;\n								Solution : &lt;br&gt;Hello Blue Technology,&lt;br /&gt;\n&lt;br /&gt;\n&lt;br /&gt;\nWe would like to request a technician for the location below:&lt;br /&gt;\n&lt;br /&gt;\n&lt;br /&gt;\nAddress: 721 Market Street, Downtown&lt;br /&gt;\n&lt;br /&gt;\nDate:  April 3, 2023 Monday&lt;br /&gt;\n&lt;br /&gt;\nTime: 8:00 AM PST&lt;br /&gt;\n&lt;br /&gt;\n &lt;br /&gt;\n&lt;br /&gt;\nAccess to Store:  Granted c/o Janitor&lt;br /&gt;\n&lt;br /&gt;\nDynamix Ref Number: 109658&lt;br /&gt;\n&lt;br /&gt;\nDevice Type: Toast Kitchen Printer&lt;br /&gt;\n&lt;br /&gt;\nConnection Type: Hardwired &lt;br /&gt;\n&lt;br /&gt;\n&lt;br /&gt;\nWork Needed:&lt;br /&gt;\n&lt;br /&gt;\nTask 1: Install the replacement Kitchen Printer&lt;br /&gt;\nTask 2: Make sure label is added to the device CSD002-KITCHEN&lt;br /&gt;\nTask 3: If RMA, drop off the defective unit.&lt;br /&gt;\n&lt;br /&gt;\n &lt;br /&gt;\n&lt;br /&gt;\n &lt;br /&gt;\n&lt;br /&gt;\nRegards, &lt;br /&gt;\nAlexandra\n								&lt;br&gt;&lt;br&gt;\n								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;'),(269,'time_start',NULL,'03:09:14'),(269,'createdtime',NULL,'2023-04-15 03:09:14'),(269,'modifiedby',NULL,'1'),(269,'from_email',NULL,'admin@mybluetechnology.com'),(269,'saved_toid',NULL,'[&quot;&quot;,&quot;jc@mybluetechnology.com&quot;]'),(269,'ccmail',NULL,'[&quot;&quot;]'),(269,'bccmail',NULL,'[&quot;&quot;]'),(269,'parent_id',NULL,'124@1|'),(269,'email_flag',NULL,'SENT'),(269,'source',NULL,'CRM'),(269,'record_id',NULL,'184'),(269,'record_module',NULL,'Emails'),(271,'label',NULL,'Ticket Number : TKT000055 SD Downtown Replacement Kitchen Printer Onboarding'),(271,'date_start',NULL,'2023-04-15'),(271,'activitytype',NULL,'Emails'),(271,'assigned_user_id',NULL,'1'),(271,'subject',NULL,'Ticket Number : TKT000055 SD Downtown Replacement Kitchen Printer Onboarding'),(271,'description',NULL,'Ticket ID : 125&lt;br&gt;Ticket Title : SD Downtown Replacement Kitchen Printer Onboarding&lt;br&gt;&lt;br&gt;\n								Dear Ismodes JC,&lt;br&gt;&lt;br&gt;\n								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;\n								Ticket No : TKT000055&lt;br&gt;\n								Status : Closed&lt;br&gt;\n								Category : Small Problem&lt;br&gt;\n								Severity : Minor&lt;br&gt;\n								Priority : Normal&lt;br&gt;&lt;br&gt;\n								Description : &lt;br&gt;&lt;br&gt;&lt;br&gt;\n								Solution : &lt;br&gt;Hello Blue Technology,&lt;br /&gt;\n&lt;br /&gt;\n&lt;br /&gt;\nWe would like to request a technician for the location below:&lt;br /&gt;\n&lt;br /&gt;\n&lt;br /&gt;\nAddress: 721 Market Street, Downtown&lt;br /&gt;\n&lt;br /&gt;\nDate:  April 3, 2023 Monday&lt;br /&gt;\n&lt;br /&gt;\nTime: 8:00 AM PST&lt;br /&gt;\n&lt;br /&gt;\n &lt;br /&gt;\n&lt;br /&gt;\nAccess to Store:  Granted c/o Janitor&lt;br /&gt;\n&lt;br /&gt;\nDynamix Ref Number: 109685&lt;br /&gt;\n&lt;br /&gt;\nDevice Type: Toast Kitchen Printer&lt;br /&gt;\n&lt;br /&gt;\nConnection Type: Hardwired &lt;br /&gt;\n&lt;br /&gt;\n&lt;br /&gt;\nWork Needed:&lt;br /&gt;\n&lt;br /&gt;\nTask 1: Install the replacement Kitchen Printer&lt;br /&gt;\nTask 2: Make sure label is added to the device CSD002-KITCHEN&lt;br /&gt;\nTask 3: If RMA, drop off the defective unit.\n								&lt;br&gt;&lt;br&gt;\n								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;'),(271,'time_start',NULL,'03:09:16'),(271,'createdtime',NULL,'2023-04-15 03:09:16'),(271,'modifiedby',NULL,'1'),(271,'from_email',NULL,'admin@mybluetechnology.com'),(271,'saved_toid',NULL,'[&quot;&quot;,&quot;jc@mybluetechnology.com&quot;]'),(271,'ccmail',NULL,'[&quot;&quot;]'),(271,'bccmail',NULL,'[&quot;&quot;]'),(271,'parent_id',NULL,'125@1|'),(271,'email_flag',NULL,'SENT'),(271,'source',NULL,'CRM'),(271,'record_id',NULL,'185'),(271,'record_module',NULL,'Emails'),(273,'label',NULL,'Ticket Number : TKT000056 Uno Dos Tacos / Phone installation and activation'),(273,'date_start',NULL,'2023-04-15'),(273,'activitytype',NULL,'Emails'),(273,'assigned_user_id',NULL,'1'),(273,'subject',NULL,'Ticket Number : TKT000056 Uno Dos Tacos / Phone installation and activation'),(273,'description',NULL,'Ticket ID : 126&lt;br&gt;Ticket Title : Uno Dos Tacos / Phone installation and activation&lt;br&gt;&lt;br&gt;\n								Dear Ismodes JC,&lt;br&gt;&lt;br&gt;\n								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;\n								Ticket No : TKT000056&lt;br&gt;\n								Status : Closed&lt;br&gt;\n								Category : Small Problem&lt;br&gt;\n								Severity : Minor&lt;br&gt;\n								Priority : Normal&lt;br&gt;&lt;br&gt;\n								Description : &lt;br&gt;&lt;br&gt;&lt;br&gt;\n								Solution : &lt;br&gt;Hello Team, &lt;br /&gt;\n&lt;br /&gt;\nWe would like to request a technician for the location below: &lt;br /&gt;\n&lt;br /&gt;\nAddress: 595 Market Street&lt;br /&gt;\nDate:Time:  8AM Today 3/30/2023 or Tomorrow 3/31/2023&lt;br /&gt;\nAccess to Store: Office / Restaurant&lt;br /&gt;\nDynamix Ref Number: 00108896&lt;br /&gt;\nDevice Type: Wireless phones&lt;br /&gt;\nConnection Type: Wireless / Wired&lt;br /&gt;\n&lt;br /&gt;\nWork Needed:&lt;br /&gt;\nTask 1: Install and setup new Phones&lt;br /&gt;\nTask 2: Coordinate with OneTalk / Verizon to Register the phone&lt;br /&gt;\nTask 3: Test inbound and outbound calls on the new phones&lt;br /&gt;\n&lt;br /&gt;\nLet us know if you have further questions.&lt;br /&gt;\n&lt;br /&gt;\nThanks &amp; Regards,&lt;br /&gt;\nJeremy.&lt;br /&gt;\n&lt;br /&gt;\n&lt;br /&gt;\n--------------- Original Message ---------------&lt;br /&gt;\nFrom: Nuranne Dairkee [ndairkee@backofthehouseinc.com]&lt;br /&gt;\nSent: 3/29/2023, 8:59 PM&lt;br /&gt;\nTo: support@dynamixcloud.com&lt;br /&gt;\nSubject: RE: Business phone line&lt;br /&gt;\n&lt;br /&gt;\nHello Dale,&lt;br /&gt;\n&lt;br /&gt;\n &lt;br /&gt;\n&lt;br /&gt;\nMy apologies for the late reply here.&lt;br /&gt;\n&lt;br /&gt;\n &lt;br /&gt;\n&lt;br /&gt;\nYes, please proceed with tech dispatch request. Submit the request to Blue Technology and explain the work that needs to be done. JC will assign a technician based on job requirements and availability.&lt;br /&gt;\n&lt;br /&gt;\n &lt;br /&gt;\n&lt;br /&gt;\nThe phones for Beretta &ndash; Divisadero should have arrived today as well. This is ticket 108826. Submit a separate request so we get the proper closing reports to each ticket &ndash; but make sure it&rsquo;s clear that both calls are to be done on the same day.&lt;br /&gt;\n&lt;br /&gt;\n &lt;br /&gt;\n&lt;br /&gt;\nSince both locations have been without phones for over three weeks now &ndash; we need to have this scheduled as soon as possible this week. Please include me on both tech dispatch requests and let me know if you have any questions.&lt;br /&gt;\n&lt;br /&gt;\n &lt;br /&gt;\n&lt;br /&gt;\nThank you,\n								&lt;br&gt;&lt;br&gt;\n								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;'),(273,'time_start',NULL,'03:09:27'),(273,'createdtime',NULL,'2023-04-15 03:09:27'),(273,'modifiedby',NULL,'1'),(273,'from_email',NULL,'admin@mybluetechnology.com'),(273,'saved_toid',NULL,'[&quot;&quot;,&quot;jc@mybluetechnology.com&quot;]'),(273,'ccmail',NULL,'[&quot;&quot;]'),(273,'bccmail',NULL,'[&quot;&quot;]'),(273,'parent_id',NULL,'126@1|'),(273,'email_flag',NULL,'SENT'),(273,'source',NULL,'CRM'),(273,'record_id',NULL,'186'),(273,'record_module',NULL,'Emails'),(275,'label',NULL,'Ticket Number : TKT000057 Request Tech Visit LRS Pager'),(275,'date_start',NULL,'2023-04-15'),(275,'activitytype',NULL,'Emails'),(275,'assigned_user_id',NULL,'1'),(275,'subject',NULL,'Ticket Number : TKT000057 Request Tech Visit LRS Pager'),(275,'description',NULL,'Ticket ID : 127&lt;br&gt;Ticket Title : Request Tech Visit LRS Pager&lt;br&gt;&lt;br&gt;\n								Dear Ismodes JC,&lt;br&gt;&lt;br&gt;\n								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;\n								Ticket No : TKT000057&lt;br&gt;\n								Status : Closed&lt;br&gt;\n								Category : Small Problem&lt;br&gt;\n								Severity : Minor&lt;br&gt;\n								Priority : Normal&lt;br&gt;&lt;br&gt;\n								Description : &lt;br&gt;&lt;br&gt;&lt;br&gt;\n								Solution : &lt;br&gt;Hello Blue Technology,&lt;br /&gt;\n&lt;br /&gt;\n&lt;br /&gt;\nWe would like to request a technician for the location below:&lt;br /&gt;\n&lt;br /&gt;\n &lt;br /&gt;\n&lt;br /&gt;\nAddress: 301 Hayes St. Rad Radish&lt;br /&gt;\nDate: April 3, 2023 Thursday&lt;br /&gt;\nTime: 8:00 AM PST&lt;br /&gt;\nAccess to Store:  Granted c/o GM&lt;br /&gt;\nDynamix Ref Number: 109677&lt;br /&gt;\nDevice Type: Equipment relevant to the pagers&lt;br /&gt;\nConnection Type: Wireless&lt;br /&gt;\n&lt;br /&gt;\n &lt;br /&gt;\n&lt;br /&gt;\nWork Needed&lt;br /&gt;\n*All equipment this includes pagers, bases, repeaters, extra circuits and iPads, relevant to the pager system removed, &lt;br /&gt;\n*Packaged should be brought to storage (Super Duper-Novato 5800 Nave Dr, Suite C&lt;br /&gt;\n*The equipemnt mention above should be place inside 3 separate boxes&lt;br /&gt;\n*A manager should be present at the store to confirmed all device before delivered to the storage &lt;br /&gt;\n*To ensure the GM availablity we will colaborate with her&lt;br /&gt;\n&lt;br /&gt;\n&lt;br /&gt;\nRegards,&lt;br /&gt;\nAlexandra\n								&lt;br&gt;&lt;br&gt;\n								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;'),(275,'time_start',NULL,'03:09:29'),(275,'createdtime',NULL,'2023-04-15 03:09:29'),(275,'modifiedby',NULL,'1'),(275,'from_email',NULL,'admin@mybluetechnology.com'),(275,'saved_toid',NULL,'[&quot;&quot;,&quot;jc@mybluetechnology.com&quot;]'),(275,'ccmail',NULL,'[&quot;&quot;]'),(275,'bccmail',NULL,'[&quot;&quot;]'),(275,'parent_id',NULL,'127@1|'),(275,'email_flag',NULL,'SENT'),(275,'source',NULL,'CRM'),(275,'record_id',NULL,'187'),(275,'record_module',NULL,'Emails'),(277,'label',NULL,'Ticket Number : TKT000058 Tech Request at SD Serramonte SDWAN equipment pickup'),(277,'date_start',NULL,'2023-04-15'),(277,'activitytype',NULL,'Emails'),(277,'assigned_user_id',NULL,'1'),(277,'subject',NULL,'Ticket Number : TKT000058 Tech Request at SD Serramonte SDWAN equipment pickup'),(277,'description',NULL,'Ticket ID : 128&lt;br&gt;Ticket Title : Tech Request at SD Serramonte SDWAN equipment pickup&lt;br&gt;&lt;br&gt;\n								Dear Ismodes JC,&lt;br&gt;&lt;br&gt;\n								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;\n								Ticket No : TKT000058&lt;br&gt;\n								Status : Closed&lt;br&gt;\n								Category : Small Problem&lt;br&gt;\n								Severity : Minor&lt;br&gt;\n								Priority : Normal&lt;br&gt;&lt;br&gt;\n								Description : &lt;br&gt;&lt;br&gt;&lt;br&gt;\n								Solution : &lt;br&gt;Hello Blue Technology, &lt;br /&gt;\n&lt;br /&gt;\n&lt;br /&gt;\nWe would like to request a technician for the location below:&lt;br /&gt;\n&lt;br /&gt;\n&lt;br /&gt;\nAddress: 3 Serramonte Center, Space #662 Dally City- SD Serramonte&lt;br /&gt;\n&lt;br /&gt;\nDate:  April 5, 2023&lt;br /&gt;\n&lt;br /&gt;\nTime: 7:45 AM PST&lt;br /&gt;\n&lt;br /&gt;\nAccess to Store:  Granted c/o Kitchen Staff&lt;br /&gt;\n&lt;br /&gt;\nDynamix Ref Number: 109856&lt;br /&gt;\n&lt;br /&gt;\nDevice Type: SDWAN equipment&lt;br /&gt;\n&lt;br /&gt;\n &lt;br /&gt;\n&lt;br /&gt;\nWork Needed:&lt;br /&gt;\n Task 1: Prio to heading To Serramonte, kindly proceed to 2030 Union St. to retrieve the keys that have been left in the lockbox situated at the back of the stairs at 2030 Union St.&lt;br /&gt;\nTask 2: Record the equipment information being picked up by Comcast schedule between 8-10 AM which includes : 2 device Advantech and  Cradlepoint  of  3 Serramonte Center, Space #662&lt;br /&gt;\n&lt;br /&gt;\n&lt;br /&gt;\nRegards, &lt;br /&gt;\nAlexandra\n								&lt;br&gt;&lt;br&gt;\n								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;'),(277,'time_start',NULL,'03:09:31'),(277,'createdtime',NULL,'2023-04-15 03:09:31'),(277,'modifiedby',NULL,'1'),(277,'from_email',NULL,'admin@mybluetechnology.com'),(277,'saved_toid',NULL,'[&quot;&quot;,&quot;jc@mybluetechnology.com&quot;]'),(277,'ccmail',NULL,'[&quot;&quot;]'),(277,'bccmail',NULL,'[&quot;&quot;]'),(277,'parent_id',NULL,'128@1|'),(277,'email_flag',NULL,'SENT'),(277,'source',NULL,'CRM'),(277,'record_id',NULL,'188'),(277,'record_module',NULL,'Emails'),(279,'label',NULL,'Ticket Number : TKT000059 The Tailor&#039;s Son / Outdoor speaker issue'),(279,'date_start',NULL,'2023-04-15'),(279,'activitytype',NULL,'Emails'),(279,'assigned_user_id',NULL,'1'),(279,'subject',NULL,'Ticket Number : TKT000059 The Tailor&#039;s Son / Outdoor speaker issue'),(279,'description',NULL,'Ticket ID : 129&lt;br&gt;Ticket Title : The Tailor&#039;s Son / Outdoor speaker issue&lt;br&gt;&lt;br&gt;\n								Dear Ismodes JC,&lt;br&gt;&lt;br&gt;\n								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;\n								Ticket No : TKT000059&lt;br&gt;\n								Status : Closed&lt;br&gt;\n								Category : Small Problem&lt;br&gt;\n								Severity : Minor&lt;br&gt;\n								Priority : Normal&lt;br&gt;&lt;br&gt;\n								Description : &lt;br&gt;&lt;br&gt;&lt;br&gt;\n								Solution : &lt;br&gt;C,&lt;br /&gt;\n&lt;br /&gt;\n &lt;br /&gt;\n&lt;br /&gt;\nThanks so much for confirming.&lt;br /&gt;\n&lt;br /&gt;\n &lt;br /&gt;\n&lt;br /&gt;\nTo clarify the calls:&lt;br /&gt;\n&lt;br /&gt;\n109874 &ndash; Internet outage&lt;br /&gt;\n&lt;br /&gt;\n109745 &ndash; Outdoor speakers&lt;br /&gt;\n&lt;br /&gt;\n &lt;br /&gt;\n&lt;br /&gt;\nPriority is internet issue first &ndash; time permitting for the outdoor speakers. As the restaurant opens at 5pm, we may need to reschedule the visit for outside speakers until tomorrow.&lt;br /&gt;\n&lt;br /&gt;\n &lt;br /&gt;\n&lt;br /&gt;\nThank you,&lt;br /&gt;\n&lt;br /&gt;\n &lt;br /&gt;\n&lt;br /&gt;\nFrom: supportticket@mybluetechnology.com &lt;br /&gt;\nSent: Tuesday, April 4, 2023 3:56 PM&lt;br /&gt;\nTo: Dynamix ServiceDesk &lt;br /&gt;\nCc: jc@mybluetechnology.com; Nuranne Dairkee ; bim@mybluetechnology.com&lt;br /&gt;\nSubject: RE: The Tailor&#039;s Son / Outdoor speaker issue&lt;br /&gt;\n&lt;br /&gt;\n &lt;br /&gt;\n&lt;br /&gt;\nHi,&lt;br /&gt;\n&lt;br /&gt;\n &lt;br /&gt;\n&lt;br /&gt;\nThe technician assigned is BIM.&lt;br /&gt;\n&lt;br /&gt;\n &lt;br /&gt;\n&lt;br /&gt;\nShe would be there in around 1 hour.&lt;br /&gt;\n&lt;br /&gt;\n &lt;br /&gt;\n&lt;br /&gt;\nHer cellphone number is ‪(415) 632-2318&lt;br /&gt;\n&lt;br /&gt;\n &lt;br /&gt;\n&lt;br /&gt;\nJC\n								&lt;br&gt;&lt;br&gt;\n								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;'),(279,'time_start',NULL,'03:09:43'),(279,'createdtime',NULL,'2023-04-15 03:09:43'),(279,'modifiedby',NULL,'1'),(279,'from_email',NULL,'admin@mybluetechnology.com'),(279,'saved_toid',NULL,'[&quot;&quot;,&quot;jc@mybluetechnology.com&quot;]'),(279,'ccmail',NULL,'[&quot;&quot;]'),(279,'bccmail',NULL,'[&quot;&quot;]'),(279,'parent_id',NULL,'129@1|'),(279,'email_flag',NULL,'SENT'),(279,'source',NULL,'CRM'),(279,'record_id',NULL,'189'),(279,'record_module',NULL,'Emails'),(281,'label',NULL,'Ticket Number : TKT000060 Hello Blue Technology,   We would like to request a technician for the location below: Address: 2516 Mission St- El Techo and Lolinda Date:  ASAP, If possible today April 5 Time: 9PM PST  Access to Store:  C/o Staff  Dynamix Ref '),(281,'date_start',NULL,'2023-04-15'),(281,'activitytype',NULL,'Emails'),(281,'assigned_user_id',NULL,'1'),(281,'subject',NULL,'Ticket Number : TKT000060 Hello Blue Technology,   We would like to request a technician for the location below: Address: 2516 Mission St- El Techo and Lolinda Date:  ASAP, If possible today April 5 Time: 9PM PST  Access to Store:  C/o Staff  Dynamix Ref '),(281,'description',NULL,'Ticket ID : 130&lt;br&gt;Ticket Title : Hello Blue Technology,   We would like to request a technician for the location below: Address: 2516 Mission St- El Techo and Lolinda Date:  ASAP, If possible today April 5 Time: 9PM PST  Access to Store:  C/o Staff  Dynamix Ref Number: 109888 Device Type&lt;br&gt;&lt;br&gt;\n								Dear Ismodes JC,&lt;br&gt;&lt;br&gt;\n								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;\n								Ticket No : TKT000060&lt;br&gt;\n								Status : Closed&lt;br&gt;\n								Category : Small Problem&lt;br&gt;\n								Severity : Minor&lt;br&gt;\n								Priority : Normal&lt;br&gt;&lt;br&gt;\n								Description : &lt;br&gt;&lt;br&gt;&lt;br&gt;\n								Solution : &lt;br&gt;JC,&lt;br /&gt;\n&lt;br /&gt;\n &lt;br /&gt;\n&lt;br /&gt;\nThank you again for coordinating Bim&rsquo;s visit today &ndash; I&rsquo;m glad we&rsquo;re able to do see her wide array of skills on these types of calls.  &lt;br /&gt;\n&lt;br /&gt;\n &lt;br /&gt;\n&lt;br /&gt;\nBim and I discussed the current situation with the outdoor speakers and she said she has the availability to do the job tomorrow. Can we schedule her from 12 &ndash; 3pm? If she&rsquo;s able to complete the job sooner, that&rsquo;s fine too. She had mentioned 2-3 hours.&lt;br /&gt;\n&lt;br /&gt;\n &lt;br /&gt;\n&lt;br /&gt;\nPlease let me know if this is possible and then I&rsquo;ll loop in the Dynamix team on the plan.&lt;br /&gt;\n&lt;br /&gt;\n &lt;br /&gt;\n&lt;br /&gt;\nThank you,\n								&lt;br&gt;&lt;br&gt;\n								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;'),(281,'time_start',NULL,'03:09:54'),(281,'createdtime',NULL,'2023-04-15 03:09:54'),(281,'modifiedby',NULL,'1'),(281,'from_email',NULL,'admin@mybluetechnology.com'),(281,'saved_toid',NULL,'[&quot;&quot;,&quot;jc@mybluetechnology.com&quot;]'),(281,'ccmail',NULL,'[&quot;&quot;]'),(281,'bccmail',NULL,'[&quot;&quot;]'),(281,'parent_id',NULL,'130@1|'),(281,'email_flag',NULL,'SENT'),(281,'source',NULL,'CRM'),(281,'record_id',NULL,'190'),(281,'record_module',NULL,'Emails'),(283,'label',NULL,'Ticket Number : TKT000061 Troubleshoot Dayforce Offline-El Techo'),(283,'date_start',NULL,'2023-04-15'),(283,'activitytype',NULL,'Emails'),(283,'assigned_user_id',NULL,'1'),(283,'subject',NULL,'Ticket Number : TKT000061 Troubleshoot Dayforce Offline-El Techo'),(283,'description',NULL,'Ticket ID : 131&lt;br&gt;Ticket Title : Troubleshoot Dayforce Offline-El Techo&lt;br&gt;&lt;br&gt;\n								Dear Ismodes JC,&lt;br&gt;&lt;br&gt;\n								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;\n								Ticket No : TKT000061&lt;br&gt;\n								Status : Closed&lt;br&gt;\n								Category : Small Problem&lt;br&gt;\n								Severity : Minor&lt;br&gt;\n								Priority : Normal&lt;br&gt;&lt;br&gt;\n								Description : &lt;br&gt;&lt;br&gt;&lt;br&gt;\n								Solution : &lt;br&gt;JC,&lt;br /&gt;\n&lt;br /&gt;\n &lt;br /&gt;\n&lt;br /&gt;\nA request to make an adjustment on the start time for this &ndash; As soon as possible is preferred. Is Yann available to take this call to El Techo/ Lolinda?&lt;br /&gt;\n&lt;br /&gt;\n &lt;br /&gt;\n&lt;br /&gt;\nHere are some troubleshooting steps provided by Ceridian:&lt;br /&gt;\n&lt;br /&gt;\n &lt;br /&gt;\n&lt;br /&gt;\nOffline Clock Troubleshooting:-&lt;br /&gt;\n1.1Verify if the clock is receiving an IP address&lt;br /&gt;\n1.Go to the location the clock is mounted&lt;br /&gt;\n2. Place and hold your Finger on the Welcome to Dayforce HCM until the clock prompts you to enter the administrator PIN.&lt;br /&gt;\n3. Enter the PIN 4110 and press Enter.&lt;br /&gt;\n4. Tap Clock Information icon&lt;br /&gt;\n5. Verify if the clock has an IP address&lt;br /&gt;\n If the clock has an IP address&lt;br /&gt;\nTrigger a Call Home and a Software Update through the admin mode&lt;br /&gt;\nNote: If the clock goes on activation pending screen, trigger a Call home and a Software&lt;br /&gt;\nupdate again&lt;br /&gt;\n&lt;br /&gt;\n If the IP address is missing&lt;br /&gt;\n1. Disconnect the ethernet cable and plug it back again.&lt;br /&gt;\n2. Verify if there is an IP address under the Clock information&lt;br /&gt;\n3. If yes, trigger a Call home and Software update&lt;br /&gt;\n4. If no, connect the clock to an another ethernet/port or connect the clock to Static IP&lt;br /&gt;\n5. Trigger a Call home and Software update&lt;br /&gt;\n&lt;br /&gt;\n &lt;br /&gt;\n&lt;br /&gt;\nPlease let us know if this can be addressed today.&lt;br /&gt;\n&lt;br /&gt;\n &lt;br /&gt;\n&lt;br /&gt;\nThank you,\n								&lt;br&gt;&lt;br&gt;\n								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;'),(283,'time_start',NULL,'03:10:02'),(283,'createdtime',NULL,'2023-04-15 03:10:02'),(283,'modifiedby',NULL,'1'),(283,'from_email',NULL,'admin@mybluetechnology.com'),(283,'saved_toid',NULL,'[&quot;&quot;,&quot;jc@mybluetechnology.com&quot;]'),(283,'ccmail',NULL,'[&quot;&quot;]'),(283,'bccmail',NULL,'[&quot;&quot;]'),(283,'parent_id',NULL,'131@1|'),(283,'email_flag',NULL,'SENT'),(283,'source',NULL,'CRM'),(283,'record_id',NULL,'191'),(283,'record_module',NULL,'Emails'),(285,'label',NULL,'Ticket Number : TKT000061 Troubleshoot Dayforce Offline-El Techo'),(285,'date_start',NULL,'2023-04-15'),(285,'activitytype',NULL,'Emails'),(285,'assigned_user_id',NULL,'1'),(285,'subject',NULL,'Ticket Number : TKT000061 Troubleshoot Dayforce Offline-El Techo'),(285,'description',NULL,'Ticket ID : 131&lt;br&gt;Ticket Title : Troubleshoot Dayforce Offline-El Techo&lt;br&gt;&lt;br&gt;\n								Dear Ismodes JC,&lt;br&gt;&lt;br&gt;\n								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;\n								Ticket No : TKT000061&lt;br&gt;\n								Status : Closed&lt;br&gt;\n								Category : Small Problem&lt;br&gt;\n								Severity : Minor&lt;br&gt;\n								Priority : Normal&lt;br&gt;&lt;br&gt;\n								Description : &lt;br&gt;abc&lt;br&gt;&lt;br&gt;\n								Solution : &lt;br&gt;JC,&lt;br /&gt;\n&lt;br /&gt;\n &lt;br /&gt;\n&lt;br /&gt;\nA request to make an adjustment on the start time for this &ndash; As soon as possible is preferred. Is Yann available to take this call to El Techo/ Lolinda?&lt;br /&gt;\n&lt;br /&gt;\n &lt;br /&gt;\n&lt;br /&gt;\nHere are some troubleshooting steps provided by Ceridian:&lt;br /&gt;\n&lt;br /&gt;\n &lt;br /&gt;\n&lt;br /&gt;\nOffline Clock Troubleshooting:-&lt;br /&gt;\n1.1Verify if the clock is receiving an IP address&lt;br /&gt;\n1.Go to the location the clock is mounted&lt;br /&gt;\n2. Place and hold your Finger on the Welcome to Dayforce HCM until the clock prompts you to enter the administrator PIN.&lt;br /&gt;\n3. Enter the PIN 4110 and press Enter.&lt;br /&gt;\n4. Tap Clock Information icon&lt;br /&gt;\n5. Verify if the clock has an IP address&lt;br /&gt;\n If the clock has an IP address&lt;br /&gt;\nTrigger a Call Home and a Software Update through the admin mode&lt;br /&gt;\nNote: If the clock goes on activation pending screen, trigger a Call home and a Software&lt;br /&gt;\nupdate again&lt;br /&gt;\n&lt;br /&gt;\n If the IP address is missing&lt;br /&gt;\n1. Disconnect the ethernet cable and plug it back again.&lt;br /&gt;\n2. Verify if there is an IP address under the Clock information&lt;br /&gt;\n3. If yes, trigger a Call home and Software update&lt;br /&gt;\n4. If no, connect the clock to an another ethernet/port or connect the clock to Static IP&lt;br /&gt;\n5. Trigger a Call home and Software update&lt;br /&gt;\n&lt;br /&gt;\n &lt;br /&gt;\n&lt;br /&gt;\nPlease let us know if this can be addressed today.&lt;br /&gt;\n&lt;br /&gt;\n &lt;br /&gt;\n&lt;br /&gt;\nThank you,\n								&lt;br&gt;&lt;br&gt;\n								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;'),(285,'time_start',NULL,'03:10:13'),(285,'createdtime',NULL,'2023-04-15 03:10:13'),(285,'modifiedby',NULL,'1'),(285,'from_email',NULL,'jc@mybluetechnology.com'),(285,'saved_toid',NULL,'[&quot;&quot;,&quot;jc@mybluetechnology.com&quot;]'),(285,'ccmail',NULL,'[&quot;&quot;]'),(285,'bccmail',NULL,'[&quot;&quot;]'),(285,'parent_id',NULL,'131@1|'),(285,'email_flag',NULL,'SENT'),(285,'source',NULL,'CRM'),(285,'record_id',NULL,'192'),(285,'record_module',NULL,'Emails'),(287,'label',NULL,'Ticket Number : TKT000061 Troubleshoot Dayforce Offline-El Techo'),(287,'date_start',NULL,'2023-04-15'),(287,'activitytype',NULL,'Emails'),(287,'assigned_user_id',NULL,'1'),(287,'subject',NULL,'Ticket Number : TKT000061 Troubleshoot Dayforce Offline-El Techo'),(287,'description',NULL,'Ticket ID : 131&lt;br&gt;Ticket Title : Troubleshoot Dayforce Offline-El Techo&lt;br&gt;&lt;br&gt;\n								Dear Ismodes JC,&lt;br&gt;&lt;br&gt;\n								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;\n								Ticket No : TKT000061&lt;br&gt;\n								Status : Closed&lt;br&gt;\n								Category : Small Problem&lt;br&gt;\n								Severity : Minor&lt;br&gt;\n								Priority : Normal&lt;br&gt;&lt;br&gt;\n								Description : &lt;br&gt;&lt;br&gt;&lt;br&gt;\n								Solution : &lt;br&gt;JC,&lt;br /&gt;\n&lt;br /&gt;\n &lt;br /&gt;\n&lt;br /&gt;\nA request to make an adjustment on the start time for this &ndash; As soon as possible is preferred. Is Yann available to take this call to El Techo/ Lolinda?&lt;br /&gt;\n&lt;br /&gt;\n &lt;br /&gt;\n&lt;br /&gt;\nHere are some troubleshooting steps provided by Ceridian:&lt;br /&gt;\n&lt;br /&gt;\n &lt;br /&gt;\n&lt;br /&gt;\nOffline Clock Troubleshooting:-&lt;br /&gt;\n1.1Verify if the clock is receiving an IP address&lt;br /&gt;\n1.Go to the location the clock is mounted&lt;br /&gt;\n2. Place and hold your Finger on the Welcome to Dayforce HCM until the clock prompts you to enter the administrator PIN.&lt;br /&gt;\n3. Enter the PIN 4110 and press Enter.&lt;br /&gt;\n4. Tap Clock Information icon&lt;br /&gt;\n5. Verify if the clock has an IP address&lt;br /&gt;\n If the clock has an IP address&lt;br /&gt;\nTrigger a Call Home and a Software Update through the admin mode&lt;br /&gt;\nNote: If the clock goes on activation pending screen, trigger a Call home and a Software&lt;br /&gt;\nupdate again&lt;br /&gt;\n&lt;br /&gt;\n If the IP address is missing&lt;br /&gt;\n1. Disconnect the ethernet cable and plug it back again.&lt;br /&gt;\n2. Verify if there is an IP address under the Clock information&lt;br /&gt;\n3. If yes, trigger a Call home and Software update&lt;br /&gt;\n4. If no, connect the clock to an another ethernet/port or connect the clock to Static IP&lt;br /&gt;\n5. Trigger a Call home and Software update&lt;br /&gt;\n&lt;br /&gt;\n &lt;br /&gt;\n&lt;br /&gt;\nPlease let us know if this can be addressed today.&lt;br /&gt;\n&lt;br /&gt;\n &lt;br /&gt;\n&lt;br /&gt;\nThank you,\n								&lt;br&gt;&lt;br&gt;\n								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;'),(287,'time_start',NULL,'03:10:23'),(287,'createdtime',NULL,'2023-04-15 03:10:23'),(287,'modifiedby',NULL,'1'),(287,'from_email',NULL,'jc@mybluetechnology.com'),(287,'saved_toid',NULL,'[&quot;&quot;,&quot;jc@mybluetechnology.com&quot;]'),(287,'ccmail',NULL,'[&quot;&quot;]'),(287,'bccmail',NULL,'[&quot;&quot;]'),(287,'parent_id',NULL,'131@1|'),(287,'email_flag',NULL,'SENT'),(287,'source',NULL,'CRM'),(287,'record_id',NULL,'193'),(287,'record_module',NULL,'Emails'),(289,'label',NULL,'Regarding Contact Assignment'),(289,'date_start',NULL,'2023-04-15'),(289,'activitytype',NULL,'Emails'),(289,'assigned_user_id',NULL,'1'),(289,'subject',NULL,'Regarding Contact Assignment'),(289,'description',NULL,'An Contact has been assigned to you on vtigerCRM&lt;br&gt;Details of Contact are :&lt;br&gt;&lt;br&gt;Contact Id:&lt;b&gt;CON000009&lt;/b&gt;&lt;br&gt;LastName:&lt;b&gt;JC&lt;/b&gt;&lt;br&gt;FirstName:&lt;b&gt;BOH&lt;/b&gt;&lt;br&gt;Lead Source:&lt;b&gt;&lt;/b&gt;&lt;br&gt;Department:&lt;b&gt;&lt;/b&gt;&lt;br&gt;Description:&lt;b&gt;&lt;/b&gt;&lt;br&gt;&lt;br&gt;&lt;br&gt;And &lt;b&gt;CustomerPortal Login Details&lt;/b&gt; is sent to the EmailID :-admin@mybluetechnology.com&lt;br&gt;&lt;br&gt;Thank You&lt;br&gt;Admin&lt;br&gt;&lt;br&gt;'),(289,'time_start',NULL,'03:10:29'),(289,'createdtime',NULL,'2023-04-15 03:10:29'),(289,'modifiedby',NULL,'1'),(289,'from_email',NULL,'jc@mybluetechnology.com'),(289,'saved_toid',NULL,'[&quot;jc@mybluetechnology.com&quot;]'),(289,'ccmail',NULL,'[&quot;&quot;]'),(289,'bccmail',NULL,'[&quot;&quot;]'),(289,'parent_id',NULL,'132@1|'),(289,'email_flag',NULL,'SENT'),(289,'source',NULL,'CRM'),(289,'record_id',NULL,'194'),(289,'record_module',NULL,'Emails'),(291,'label',NULL,'Customer Portal Login Details'),(291,'date_start',NULL,'2023-04-15'),(291,'activitytype',NULL,'Emails'),(291,'assigned_user_id',NULL,'1'),(291,'subject',NULL,'Customer Portal Login Details'),(291,'description',NULL,'&lt;!DOCTYPE HTML PUBLIC &quot;-//W3C//DTD HTML 4.01//EN&quot; &quot;http://www.w3.org/TR/html4/strict.dtd&quot;&gt;\r\n&lt;html&gt;\r\n&lt;head&gt;\r\n	&lt;title&gt;&lt;/title&gt;\r\n&lt;/head&gt;\r\n&lt;body class=&quot;scayt-enabled&quot;&gt;&lt;!-- &lt;center&gt; --&gt;\r\n&lt;table border=&quot;0&quot; cellpadding=&quot;0&quot; cellspacing=&quot;0&quot; class=&quot;borderGrey&quot; style=&quot;margin-left:0px;&quot; width=&quot;600px&quot;&gt;\r\n	&lt;tbody&gt;\r\n		&lt;tr&gt;\r\n			&lt;td colspan=&quot;6&quot;&gt;&lt;!-- Begin Pre header --&gt;&lt;!-- // End Pre header \\ --&gt;&lt;/td&gt;\r\n		&lt;/tr&gt;\r\n		&lt;tr style=&quot;height:50px;&quot;&gt;\r\n			&lt;td colspan=&quot;6&quot; style=&quot;\r\n                  font-family: Helvetica,Verdana,sans-serif&quot;&gt;\r\n			&lt;div style=&quot;margin-bottom:10px;color: rgb(34, 34, 34); font-family: arial, sans-serif; font-size: 14px; background-color: rgb(255, 255, 255);&quot;&gt;&lt;br /&gt;\r\n			Dear $contacts-firstname$ $contacts-lastname$,&lt;/div&gt;\r\n\r\n			&lt;div style=&quot;margin-top:20px;margin-bottom:20px; color: rgb(34, 34, 34); font-family: arial, sans-serif; font-size: 14px; background-color: rgb(255, 255, 255);&quot;&gt;As our customer, you can be assured of getting excellent support from our team. I would like to take this opportunity to introduce the portal we have setup for valuable customers like you. You can submit questions/issues via the portal, see past issues and responses. In addition, Portal provides you access to our knowledge base and documents we shared with you in the past.&lt;/div&gt;\r\n\r\n			&lt;div style=&quot;margin-top:10px;color: rgb(34, 34, 34); font-family: arial, sans-serif; font-size: 14px; background-color: rgb(255, 255, 255);&quot;&gt;$URL$ to login to the portal, with the credentials below.&lt;/div&gt;\r\n\r\n			&lt;div style=&quot;margin-top:20px;color: rgb(34, 34, 34); font-family: arial, sans-serif; font-size: 14px; background-color: rgb(255, 255, 255);&quot;&gt;Your Username: $login_name$&lt;/div&gt;\r\n\r\n			&lt;div style=&quot;margin-bottom:20px;color: rgb(34, 34, 34); font-family: arial, sans-serif; font-size: 14px; background-color: rgb(255, 255, 255);&quot;&gt;Your Password: $password$&lt;/div&gt;\r\n\r\n			&lt;div class=&quot;gmail_extra&quot; style=&quot;margin-top:10px;color: rgb(34, 34, 34); font-family: arial, sans-serif; font-size: 14px; background-color: rgb(255, 255, 255);&quot;&gt;Thank you,&lt;br /&gt;\r\n			$contacts-smownerid$&lt;/div&gt;\r\n			&lt;/td&gt;\r\n		&lt;/tr&gt;\r\n		&lt;tr&gt;\r\n			&lt;td colspan=&quot;6&quot; style=&quot;font-family: Helvetica,Verdana,sans-serif;font-size: 11px;color: #666666;&quot;&gt;\r\n			&lt;table border=&quot;0&quot; cellpadding=&quot;4&quot; cellspacing=&quot;0&quot; width=&quot;100%&quot;&gt;\r\n				&lt;tbody&gt;&lt;!--copy right data--&gt;\r\n					&lt;tr&gt;\r\n						&lt;td style=&quot;\r\n                            padding-left: 0px;\r\n                            padding-right: 0px;\r\n                            width:350px&quot; valign=&quot;top&quot;&gt;\r\n						&lt;div style=&quot;margin-top:20px;&quot;&gt;&lt;em&gt;Powered By &lt;a href=&quot;http://www.vtiger.com&quot;&gt;Vtiger&lt;/a&gt;&lt;/em&gt;\r\n						&lt;div&gt;&lt;/div&gt;\r\n						&lt;/div&gt;\r\n						&lt;/td&gt;\r\n					&lt;/tr&gt;\r\n					&lt;!--subscribers links--&gt;\r\n				&lt;/tbody&gt;\r\n			&lt;/table&gt;\r\n			&lt;/td&gt;\r\n		&lt;/tr&gt;\r\n	&lt;/tbody&gt;\r\n&lt;/table&gt;\r\n&lt;!-- &lt;/center&gt; --&gt;&lt;/body&gt;\r\n&lt;/html&gt;\r\n'),(291,'time_start',NULL,'03:40'),(291,'createdtime',NULL,'2023-04-15 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:-cgarcia@creantis.com&lt;br&gt;&lt;br&gt;Thank You&lt;br&gt;Admin&lt;br&gt;&lt;br&gt;'),(314,'time_start',NULL,'22:15:01'),(314,'createdtime',NULL,'2023-04-17 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19:30:01'),(385,'modifiedby',NULL,'1'),(385,'from_email',NULL,'creantiscrm@crmbluetechnology.com'),(385,'saved_toid',NULL,'[&quot;creantiscrm@crmbluetechnology.com&quot;]'),(385,'ccmail',NULL,'[&quot;&quot;]'),(385,'bccmail',NULL,'[&quot;&quot;]'),(385,'parent_id',NULL,'198@1|'),(385,'email_flag',NULL,'SENT'),(385,'source',NULL,'CRM'),(385,'record_id',NULL,'203'),(385,'record_module',NULL,'Emails'),(387,'hours','0.00000000','5.00000000'),(387,'cf_865','','12:00:00'),(388,'label',NULL,'TKT000062 [ Ticket Id : 200 ] pepe estoy en test'),(388,'date_start',NULL,'2023-04-19'),(388,'activitytype',NULL,'Emails'),(388,'assigned_user_id',NULL,'1'),(388,'subject',NULL,'TKT000062 [ Ticket Id : 200 ] pepe estoy en test'),(388,'description',NULL,'&lt;html&gt;\r\n&lt;head&gt;\r\n	&lt;title&gt;&lt;/title&gt;\r\n&lt;/head&gt;\r\n&lt;body data-gr-ext-installed=&quot;&quot; data-new-gr-c-s-check-loaded=&quot;14.1028.0&quot;&gt;Ticket ID : 200&lt;br /&gt;\r\nTicket Title : pepe estoy en test&lt;br /&gt;\r\n&lt;br /&gt;\r\nDear admin creantis,&lt;br /&gt;\r\n&lt;br /&gt;\r\nThe Ticket is replied the details are :&lt;br /&gt;\r\n&lt;br /&gt;\r\nTicket No : TKT000062&lt;br /&gt;\r\nStatus : Open&lt;br /&gt;\r\nCategory : Other Problem&lt;br /&gt;\r\nSeverity : Minor&lt;br /&gt;\r\nPriority : High&lt;br /&gt;\r\n&lt;br /&gt;\r\nDescription :&lt;br /&gt;\r\nprobando el custom ticket&lt;br /&gt;\r\n&lt;br /&gt;\r\nSolution :&lt;br /&gt;\r\n&lt;br /&gt;\r\nThe comments are :&lt;br /&gt;\r\n&lt;br /&gt;\r\n&lt;br /&gt;\r\nRegards&lt;br /&gt;\r\nBlue Technology Support Service Administrator&lt;grammarly-desktop-integration data-grammarly-shadow-root=&quot;true&quot;&gt;&lt;/grammarly-desktop-integration&gt;&lt;/body&gt;\r\n&lt;/html&gt;\r\n&lt;br&gt;&lt;br&gt;'),(388,'time_start',NULL,'01:00:02'),(388,'createdtime',NULL,'2023-04-19 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Ticket is replied the details are :&lt;br /&gt;\r\n&lt;br /&gt;\r\nTicket No : TKT000062&lt;br /&gt;\r\nStatus : Open&lt;br /&gt;\r\nCategory : Other Problem&lt;br /&gt;\r\nSeverity : Minor&lt;br /&gt;\r\nPriority : High&lt;br /&gt;\r\n&lt;br /&gt;\r\nDescription :&lt;br /&gt;\r\nprobando el custom ticket&lt;br /&gt;\r\n&lt;br /&gt;\r\nSolution :&lt;br /&gt;\r\n&lt;br /&gt;\r\nThe comments are :&lt;br /&gt;\r\n&lt;br /&gt;\r\n&lt;br /&gt;\r\nRegards&lt;br /&gt;\r\nBlue Technology Support Service Administrator&lt;grammarly-desktop-integration data-grammarly-shadow-root=&quot;true&quot;&gt;&lt;/grammarly-desktop-integration&gt;&lt;/body&gt;\r\n&lt;/html&gt;\r\n&lt;br&gt;&lt;br&gt;'),(390,'time_start',NULL,'01:00:14'),(390,'createdtime',NULL,'2023-04-19 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Ticket is replied the details are :&lt;br /&gt;\r\n&lt;br /&gt;\r\nTicket No : TKT000062&lt;br /&gt;\r\nStatus : Open&lt;br /&gt;\r\nCategory : Other Problem&lt;br /&gt;\r\nSeverity : Minor&lt;br /&gt;\r\nPriority : High&lt;br /&gt;\r\n&lt;br /&gt;\r\nDescription :&lt;br /&gt;\r\nprobando el custom ticket&lt;br /&gt;\r\n&lt;br /&gt;\r\nSolution :&lt;br /&gt;\r\n&lt;br /&gt;\r\nThe comments are :&lt;br /&gt;\r\n&lt;br /&gt;\r\n&lt;br /&gt;\r\nRegards&lt;br /&gt;\r\nBlue Technology Support Service Administrator&lt;grammarly-desktop-integration data-grammarly-shadow-root=&quot;true&quot;&gt;&lt;/grammarly-desktop-integration&gt;&lt;/body&gt;\r\n&lt;/html&gt;\r\n&lt;br&gt;&lt;br&gt;'),(392,'time_start',NULL,'01:00:19'),(392,'createdtime',NULL,'2023-04-19 01:00:19'),(392,'modifiedby',NULL,'1'),(392,'from_email',NULL,'admin@mybluetechnology.com'),(392,'saved_toid',NULL,'[&quot;&quot;,&quot;cgarcia@creantis.com&quot;]'),(392,'ccmail',NULL,'[&quot;&quot;]'),(392,'bccmail',NULL,'[&quot;&quot;]'),(392,'parent_id',NULL,'200@1|'),(392,'email_flag',NULL,'SENT'),(392,'source',NULL,'CRM'),(392,'record_id',NULL,'206'),(392,'record_module',NULL,'Emails'),(394,'label','BOH JC','Nuranne JC'),(394,'firstname','BOH','Nuranne'),(394,'modifiedby','1','6'),(394,'cf_853','BOH','Back of the House'),(395,'department','','IT'),(397,'label',NULL,'Nuranne Dayrkee'),(397,'firstname',NULL,'Nuranne'),(397,'contact_no',NULL,'CON000011'),(397,'lastname',NULL,'Dayrkee'),(397,'mobile',NULL,'9167412707'),(397,'account_id',NULL,'2'),(397,'title',NULL,'Manager'),(397,'email',NULL,'admin@mybluetechnology.com'),(397,'assigned_user_id',NULL,'6'),(397,'createdtime',NULL,'2023-04-19 15:56:32'),(397,'modifiedby',NULL,'6'),(397,'portal',NULL,'1'),(397,'support_start_date',NULL,'2022-10-18'),(397,'support_end_date',NULL,'2025-03-03'),(397,'source',NULL,'CRM'),(397,'cf_853',NULL,'Back of the House'),(397,'record_id',NULL,'207'),(397,'record_module',NULL,'Contacts'),(398,'label',NULL,'Regarding Contact Assignment'),(398,'date_start',NULL,'2023-04-19'),(398,'activitytype',NULL,'Emails'),(398,'assigned_user_id',NULL,'1'),(398,'subject',NULL,'Regarding Contact Assignment'),(398,'description',NULL,'An Contact has been assigned to you on vtigerCRM&lt;br&gt;Details of Contact are :&lt;br&gt;&lt;br&gt;Contact Id:&lt;b&gt;CON000011&lt;/b&gt;&lt;br&gt;LastName:&lt;b&gt;Dayrkee&lt;/b&gt;&lt;br&gt;FirstName:&lt;b&gt;Nuranne&lt;/b&gt;&lt;br&gt;Lead Source:&lt;b&gt;&lt;/b&gt;&lt;br&gt;Department:&lt;b&gt;&lt;/b&gt;&lt;br&gt;Description:&lt;b&gt;&lt;/b&gt;&lt;br&gt;&lt;br&gt;&lt;br&gt;And &lt;b&gt;CustomerPortal Login Details&lt;/b&gt; is sent to the EmailID :-admin@mybluetechnology.com&lt;br&gt;&lt;br&gt;Thank You&lt;br&gt;Admin&lt;br&gt;&lt;br&gt;'),(398,'time_start',NULL,'16:00:02'),(398,'createdtime',NULL,'2023-04-19 16:00:02'),(398,'modifiedby',NULL,'1'),(398,'from_email',NULL,'jc@mybluetechnology.com'),(398,'saved_toid',NULL,'[&quot;jc@mybluetechnology.com&quot;]'),(398,'ccmail',NULL,'[&quot;&quot;]'),(398,'bccmail',NULL,'[&quot;&quot;]'),(398,'parent_id',NULL,'207@1|'),(398,'email_flag',NULL,'SENT'),(398,'source',NULL,'CRM'),(398,'record_id',NULL,'208'),(398,'record_module',NULL,'Emails'),(400,'phone','','9167412707'),(400,'modifiedby','1','6'),(401,'account_id','2','5'),(402,'ticketstatus','Closed','Open'),(402,'modifiedby','1','6'),(403,'ticketstatus','Closed','Open'),(403,'modifiedby','1','6'),(404,'account_id','5','16'),(405,'label',NULL,'Regarding Contact Assignment'),(405,'date_start',NULL,'2023-04-19'),(405,'activitytype',NULL,'Emails'),(405,'assigned_user_id',NULL,'1'),(405,'subject',NULL,'Regarding Contact Assignment'),(405,'description',NULL,'An Contact has been assigned to you on vtigerCRM&lt;br&gt;Details of Contact are :&lt;br&gt;&lt;br&gt;Contact Id:&lt;b&gt;CON000011&lt;/b&gt;&lt;br&gt;LastName:&lt;b&gt;Dayrkee&lt;/b&gt;&lt;br&gt;FirstName:&lt;b&gt;Nuranne&lt;/b&gt;&lt;br&gt;Lead Source:&lt;b&gt;&lt;/b&gt;&lt;br&gt;Department:&lt;b&gt;&lt;/b&gt;&lt;br&gt;Description:&lt;b&gt;&lt;/b&gt;&lt;br&gt;&lt;br&gt;&lt;br&gt;And &lt;b&gt;CustomerPortal Login Details&lt;/b&gt; is sent to the EmailID :-admin@mybluetechnology.com&lt;br&gt;&lt;br&gt;Thank You&lt;br&gt;Admin&lt;br&gt;&lt;br&gt;'),(405,'time_start',NULL,'16:30:02'),(405,'createdtime',NULL,'2023-04-19 16:30:02'),(405,'modifiedby',NULL,'1'),(405,'from_email',NULL,'jc@mybluetechnology.com'),(405,'saved_toid',NULL,'[&quot;jc@mybluetechnology.com&quot;]'),(405,'ccmail',NULL,'[&quot;&quot;]'),(405,'bccmail',NULL,'[&quot;&quot;]'),(405,'parent_id',NULL,'207@1|'),(405,'email_flag',NULL,'SENT'),(405,'source',NULL,'CRM'),(405,'record_id',NULL,'209'),(405,'record_module',NULL,'Emails'),(407,'label',NULL,'Regarding Contact Assignment'),(407,'date_start',NULL,'2023-04-19'),(407,'activitytype',NULL,'Emails'),(407,'assigned_user_id',NULL,'1'),(407,'subject',NULL,'Regarding Contact Assignment'),(407,'description',NULL,'An Contact has been assigned to you on vtigerCRM&lt;br&gt;Details of Contact are :&lt;br&gt;&lt;br&gt;Contact Id:&lt;b&gt;CON000011&lt;/b&gt;&lt;br&gt;LastName:&lt;b&gt;Dayrkee&lt;/b&gt;&lt;br&gt;FirstName:&lt;b&gt;Nuranne&lt;/b&gt;&lt;br&gt;Lead Source:&lt;b&gt;&lt;/b&gt;&lt;br&gt;Department:&lt;b&gt;&lt;/b&gt;&lt;br&gt;Description:&lt;b&gt;&lt;/b&gt;&lt;br&gt;&lt;br&gt;&lt;br&gt;And &lt;b&gt;CustomerPortal Login Details&lt;/b&gt; is sent to the EmailID :-admin@mybluetechnology.com&lt;br&gt;&lt;br&gt;Thank You&lt;br&gt;Admin&lt;br&gt;&lt;br&gt;'),(407,'time_start',NULL,'16:30:13'),(407,'createdtime',NULL,'2023-04-19 16:30:13'),(407,'modifiedby',NULL,'1'),(407,'from_email',NULL,'jc@mybluetechnology.com'),(407,'saved_toid',NULL,'[&quot;jc@mybluetechnology.com&quot;]'),(407,'ccmail',NULL,'[&quot;&quot;]'),(407,'bccmail',NULL,'[&quot;&quot;]'),(407,'parent_id',NULL,'207@1|'),(407,'email_flag',NULL,'SENT'),(407,'source',NULL,'CRM'),(407,'record_id',NULL,'210'),(407,'record_module',NULL,'Emails'),(409,'label',NULL,'Regarding Contact Assignment'),(409,'date_start',NULL,'2023-04-19'),(409,'activitytype',NULL,'Emails'),(409,'assigned_user_id',NULL,'1'),(409,'subject',NULL,'Regarding Contact Assignment'),(409,'description',NULL,'An Contact has been assigned to you on vtigerCRM&lt;br&gt;Details of Contact are :&lt;br&gt;&lt;br&gt;Contact Id:&lt;b&gt;CON000011&lt;/b&gt;&lt;br&gt;LastName:&lt;b&gt;Dayrkee&lt;/b&gt;&lt;br&gt;FirstName:&lt;b&gt;Nuranne&lt;/b&gt;&lt;br&gt;Lead Source:&lt;b&gt;&lt;/b&gt;&lt;br&gt;Department:&lt;b&gt;&lt;/b&gt;&lt;br&gt;Description:&lt;b&gt;&lt;/b&gt;&lt;br&gt;&lt;br&gt;&lt;br&gt;And &lt;b&gt;CustomerPortal Login Details&lt;/b&gt; is sent to the EmailID :-admin@mybluetechnology.com&lt;br&gt;&lt;br&gt;Thank You&lt;br&gt;Admin&lt;br&gt;&lt;br&gt;'),(409,'time_start',NULL,'16:30:24'),(409,'createdtime',NULL,'2023-04-19 16:30:24'),(409,'modifiedby',NULL,'1'),(409,'from_email',NULL,'jc@mybluetechnology.com'),(409,'saved_toid',NULL,'[&quot;jc@mybluetechnology.com&quot;]'),(409,'ccmail',NULL,'[&quot;&quot;]'),(409,'bccmail',NULL,'[&quot;&quot;]'),(409,'parent_id',NULL,'207@1|'),(409,'email_flag',NULL,'SENT'),(409,'source',NULL,'CRM'),(409,'record_id',NULL,'211'),(409,'record_module',NULL,'Emails'),(411,'hours','0.00000000','7.50000000'),(411,'cf_865','','17:30:00'),(413,'cf_869','','2023-04-05'),(414,'cf_871','','11:44:00'),(415,'assigned_user_id','6','5'),(416,'label',NULL,'Ticket Number : TKT000061 Troubleshoot Dayforce Offline-El Techo'),(416,'date_start',NULL,'2023-04-20'),(416,'activitytype',NULL,'Emails'),(416,'assigned_user_id',NULL,'1'),(416,'subject',NULL,'Ticket Number : TKT000061 Troubleshoot Dayforce Offline-El Techo'),(416,'description',NULL,'Ticket ID : 131&lt;br&gt;Ticket Title : Troubleshoot Dayforce Offline-El Techo&lt;br&gt;&lt;br&gt;\n								Dear Dalrymple Yann,&lt;br&gt;&lt;br&gt;\n								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;\n								Ticket No : TKT000061&lt;br&gt;\n								Status : Closed&lt;br&gt;\n								Category : Small Problem&lt;br&gt;\n								Severity : Minor&lt;br&gt;\n								Priority : Normal&lt;br&gt;&lt;br&gt;\n								Description : &lt;br&gt;&lt;br&gt;&lt;br&gt;\n								Solution : &lt;br&gt;JC,&lt;br /&gt;\n&lt;br /&gt;\n &lt;br /&gt;\n&lt;br /&gt;\nA request to make an adjustment on the start time for this &ndash; As soon as possible is preferred. Is Yann available to take this call to El Techo/ Lolinda?&lt;br /&gt;\n&lt;br /&gt;\n &lt;br /&gt;\n&lt;br /&gt;\nHere are some troubleshooting steps provided by Ceridian:&lt;br /&gt;\n&lt;br /&gt;\n &lt;br /&gt;\n&lt;br /&gt;\nOffline Clock Troubleshooting:-&lt;br /&gt;\n1.1Verify if the clock is receiving an IP address&lt;br /&gt;\n1.Go to the location the clock is mounted&lt;br /&gt;\n2. Place and hold your Finger on the Welcome to Dayforce HCM until the clock prompts you to enter the administrator PIN.&lt;br /&gt;\n3. Enter the PIN 4110 and press Enter.&lt;br /&gt;\n4. Tap Clock Information icon&lt;br /&gt;\n5. Verify if the clock has an IP address&lt;br /&gt;\n If the clock has an IP address&lt;br /&gt;\nTrigger a Call Home and a Software Update through the admin mode&lt;br /&gt;\nNote: If the clock goes on activation pending screen, trigger a Call home and a Software&lt;br /&gt;\nupdate again&lt;br /&gt;\n&lt;br /&gt;\n If the IP address is missing&lt;br /&gt;\n1. Disconnect the ethernet cable and plug it back again.&lt;br /&gt;\n2. Verify if there is an IP address under the Clock information&lt;br /&gt;\n3. If yes, trigger a Call home and Software update&lt;br /&gt;\n4. If no, connect the clock to an another ethernet/port or connect the clock to Static IP&lt;br /&gt;\n5. Trigger a Call home and Software update&lt;br /&gt;\n&lt;br /&gt;\n &lt;br /&gt;\n&lt;br /&gt;\nPlease let us know if this can be addressed today.&lt;br /&gt;\n&lt;br /&gt;\n &lt;br /&gt;\n&lt;br /&gt;\nThank you,\n								&lt;br&gt;&lt;br&gt;\n								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;'),(416,'time_start',NULL,'05:00:02'),(416,'createdtime',NULL,'2023-04-20 05:00:02'),(416,'modifiedby',NULL,'1'),(416,'from_email',NULL,'admin@mybluetechnology.com'),(416,'saved_toid',NULL,'[&quot;&quot;,&quot;yann@mybluetechnology.com&quot;]'),(416,'ccmail',NULL,'[&quot;&quot;]'),(416,'bccmail',NULL,'[&quot;&quot;]'),(416,'parent_id',NULL,'131@1|'),(416,'email_flag',NULL,'SENT'),(416,'source',NULL,'CRM'),(416,'record_id',NULL,'212'),(416,'record_module',NULL,'Emails'),(418,'assigned_user_id','6','9'),(418,'parent_id','0','30'),(418,'modifiedby','1','6'),(418,'description','','Hello Blue Technology,\n\n\nWe would like to request a technician for the location below:\n\n \n\nAddress: 301 Hayes St. Rad Radish\nDate: April 3, 2023 Thursday\nTime: 8:00 AM PST\nAccess to Store:  Granted c/o GM\nDynamix Ref Number: 109677\nDevice Type: Equipment relevant to the pagers\nConnection Type: Wireless\n\n \n\nWork Needed\n*All equipment this includes pagers, bases, repeaters, extra circuits and iPads, relevant to the pager system removed, \n*Packaged should be brought to storage (Super Duper-Novato 5800 Nave Dr, Suite C\n*The equipemnt mention above should be place inside 3 separate boxes\n*A manager should be present at the store to confirmed all device before delivered to the storage \n*To ensure the GM availablity we will colaborate with her\n\n\nRegards,\nAlexandra'),(418,'solution','Hello Blue Technology,\n\n\nWe would like to request a technician for the location below:\n\n \n\nAddress: 301 Hayes St. Rad Radish\nDate: April 3, 2023 Thursday\nTime: 8:00 AM PST\nAccess to Store:  Granted c/o GM\nDynamix Ref Number: 109677\nDevice Type: Equipment relevant to the pagers\nConnection Type: Wireless\n\n \n\nWork Needed\n*All equipment this includes pagers, bases, repeaters, extra circuits and iPads, relevant to the pager system removed, \n*Packaged should be brought to storage (Super Duper-Novato 5800 Nave Dr, Suite C\n*The equipemnt mention above should be place inside 3 separate boxes\n*A manager should be present at the store to confirmed all device before delivered to the storage \n*To ensure the GM availablity we will colaborate with her\n\n\nRegards,\nAlexandra',''),(418,'cf_869','','2023-04-03'),(418,'cf_871','','08:00:00'),(418,'cf_873','','2023-03-30'),(418,'cf_875','','22:48:00'),(418,'cf_877','','2023-03-30'),(418,'cf_879','','11:23:00'),(419,'parent_id','0','18'),(419,'modifiedby','1','6'),(420,'description','','Hello Blue Technology, \n\n\nWe would like to request a technician for the location below:\n\n\nAddress: 3 Serramonte Center, Space #662 Dally City- SD Serramonte\n\nDate:  April 5, 2023\n\nTime: 7:45 AM PST\n\nAccess to Store:  Granted c/o Kitchen Staff\n\nDynamix Ref Number: 109856\n\nDevice Type: SDWAN equipment\n\n \n\nWork Needed:\n Task 1: Prio to heading To Serramonte, kindly proceed to 2030 Union St. to retrieve the keys that have been left in the lockbox situated at the back of the stairs at 2030 Union St.\nTask 2: Record the equipment information being picked up by Comcast schedule between 8-10 AM which includes : 2 device Advantech and  Cradlepoint  of  3 Serramonte Center, Space #662\n\n\nRegards, \nAlexandra'),(421,'cf_869','','2023-04-05'),(422,'label',NULL,'Ticket Number : TKT000057 Request Tech Visit LRS Pager'),(422,'date_start',NULL,'2023-04-20'),(422,'activitytype',NULL,'Emails'),(422,'assigned_user_id',NULL,'1'),(422,'subject',NULL,'Ticket Number : TKT000057 Request Tech Visit LRS Pager'),(422,'description',NULL,'Ticket ID : 127&lt;br&gt;Ticket Title : Request Tech Visit LRS Pager&lt;br&gt;&lt;br&gt;\n								Dear Solorzano Angel,&lt;br&gt;&lt;br&gt;\n								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;\n								Ticket No : TKT000057&lt;br&gt;\n								Status : Closed&lt;br&gt;\n								Category : Small Problem&lt;br&gt;\n								Severity : Minor&lt;br&gt;\n								Priority : Normal&lt;br&gt;&lt;br&gt;\n								Description : &lt;br&gt;Hello Blue Technology,&lt;br /&gt;\n&lt;br /&gt;\n&lt;br /&gt;\nWe would like to request a technician for the location below:&lt;br /&gt;\n&lt;br /&gt;\n &lt;br /&gt;\n&lt;br /&gt;\nAddress: 301 Hayes St. Rad Radish&lt;br /&gt;\nDate: April 3, 2023 Thursday&lt;br /&gt;\nTime: 8:00 AM PST&lt;br /&gt;\nAccess to Store:  Granted c/o GM&lt;br /&gt;\nDynamix Ref Number: 109677&lt;br /&gt;\nDevice Type: Equipment relevant to the pagers&lt;br /&gt;\nConnection Type: Wireless&lt;br /&gt;\n&lt;br /&gt;\n &lt;br /&gt;\n&lt;br /&gt;\nWork Needed&lt;br /&gt;\n*All equipment this includes pagers, bases, repeaters, extra circuits and iPads, relevant to the pager system removed, &lt;br /&gt;\n*Packaged should be brought to storage (Super Duper-Novato 5800 Nave Dr, Suite C&lt;br /&gt;\n*The equipemnt mention above should be place inside 3 separate boxes&lt;br /&gt;\n*A manager should be present at the store to confirmed all device before delivered to the storage &lt;br /&gt;\n*To ensure the GM availablity we will colaborate with her&lt;br /&gt;\n&lt;br /&gt;\n&lt;br /&gt;\nRegards,&lt;br /&gt;\nAlexandra&lt;br&gt;&lt;br&gt;\n								Solution : &lt;br&gt;\n								&lt;br&gt;&lt;br&gt;\n								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;'),(422,'time_start',NULL,'18:30:01'),(422,'createdtime',NULL,'2023-04-20 18:30:01'),(422,'modifiedby',NULL,'1'),(422,'from_email',NULL,'admin@mybluetechnology.com'),(422,'saved_toid',NULL,'[&quot;&quot;,&quot;angel@mybluetechnology.com&quot;]'),(422,'ccmail',NULL,'[&quot;&quot;]'),(422,'bccmail',NULL,'[&quot;&quot;]'),(422,'parent_id',NULL,'127@1|'),(422,'email_flag',NULL,'SENT'),(422,'source',NULL,'CRM'),(422,'record_id',NULL,'213'),(422,'record_module',NULL,'Emails'),(424,'label',NULL,'Ticket Number : TKT000058 Tech Request at SD Serramonte SDWAN equipment pickup'),(424,'date_start',NULL,'2023-04-20'),(424,'activitytype',NULL,'Emails'),(424,'assigned_user_id',NULL,'1'),(424,'subject',NULL,'Ticket Number : TKT000058 Tech Request at SD Serramonte SDWAN equipment pickup'),(424,'description',NULL,'Ticket ID : 128&lt;br&gt;Ticket Title : Tech Request at SD Serramonte SDWAN equipment pickup&lt;br&gt;&lt;br&gt;\n								Dear Ismodes JC,&lt;br&gt;&lt;br&gt;\n								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;\n								Ticket No : TKT000058&lt;br&gt;\n								Status : Closed&lt;br&gt;\n								Category : Small Problem&lt;br&gt;\n								Severity : Minor&lt;br&gt;\n								Priority : Normal&lt;br&gt;&lt;br&gt;\n								Description : &lt;br&gt;Hello Blue Technology, &lt;br /&gt;\n&lt;br /&gt;\n&lt;br /&gt;\nWe would like to request a technician for the location below:&lt;br /&gt;\n&lt;br /&gt;\n&lt;br /&gt;\nAddress: 3 Serramonte Center, Space #662 Dally City- SD Serramonte&lt;br /&gt;\n&lt;br /&gt;\nDate:  April 5, 2023&lt;br /&gt;\n&lt;br /&gt;\nTime: 7:45 AM PST&lt;br /&gt;\n&lt;br /&gt;\nAccess to Store:  Granted c/o Kitchen Staff&lt;br /&gt;\n&lt;br /&gt;\nDynamix Ref Number: 109856&lt;br /&gt;\n&lt;br /&gt;\nDevice Type: SDWAN equipment&lt;br /&gt;\n&lt;br /&gt;\n &lt;br /&gt;\n&lt;br /&gt;\nWork Needed:&lt;br /&gt;\n Task 1: Prio to heading To Serramonte, kindly proceed to 2030 Union St. to retrieve the keys that have been left in the lockbox situated at the back of the stairs at 2030 Union St.&lt;br /&gt;\nTask 2: Record the equipment information being picked up by Comcast schedule between 8-10 AM which includes : 2 device Advantech and  Cradlepoint  of  3 Serramonte Center, Space #662&lt;br /&gt;\n&lt;br /&gt;\n&lt;br /&gt;\nRegards, &lt;br /&gt;\nAlexandra&lt;br&gt;&lt;br&gt;\n								Solution : &lt;br&gt;Hello Blue Technology, &lt;br /&gt;\n&lt;br /&gt;\n&lt;br /&gt;\nWe would like to request a technician for the location below:&lt;br /&gt;\n&lt;br /&gt;\n&lt;br /&gt;\nAddress: 3 Serramonte Center, Space #662 Dally City- SD Serramonte&lt;br /&gt;\n&lt;br /&gt;\nDate:  April 5, 2023&lt;br /&gt;\n&lt;br /&gt;\nTime: 7:45 AM PST&lt;br /&gt;\n&lt;br /&gt;\nAccess to Store:  Granted c/o Kitchen Staff&lt;br /&gt;\n&lt;br /&gt;\nDynamix Ref Number: 109856&lt;br /&gt;\n&lt;br /&gt;\nDevice Type: SDWAN equipment&lt;br /&gt;\n&lt;br /&gt;\n &lt;br /&gt;\n&lt;br /&gt;\nWork Needed:&lt;br /&gt;\n Task 1: Prio to heading To Serramonte, kindly proceed to 2030 Union St. to retrieve the keys that have been left in the lockbox situated at the back of the stairs at 2030 Union St.&lt;br /&gt;\nTask 2: Record the equipment information being picked up by Comcast schedule between 8-10 AM which includes : 2 device Advantech and  Cradlepoint  of  3 Serramonte Center, Space #662&lt;br /&gt;\n&lt;br /&gt;\n&lt;br /&gt;\nRegards, &lt;br /&gt;\nAlexandra\n								&lt;br&gt;&lt;br&gt;\n								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;'),(424,'time_start',NULL,'18:30:12'),(424,'createdtime',NULL,'2023-04-20 18:30:12'),(424,'modifiedby',NULL,'1'),(424,'from_email',NULL,'admin@mybluetechnology.com'),(424,'saved_toid',NULL,'[&quot;&quot;,&quot;jc@mybluetechnology.com&quot;]'),(424,'ccmail',NULL,'[&quot;&quot;]'),(424,'bccmail',NULL,'[&quot;&quot;]'),(424,'parent_id',NULL,'128@1|'),(424,'email_flag',NULL,'SENT'),(424,'source',NULL,'CRM'),(424,'record_id',NULL,'214'),(424,'record_module',NULL,'Emails'),(426,'parent_id','0','32'),(426,'modifiedby','1','6'),(427,'description','','Hello Team, \n\nWe would like to request a technician for the location below: \n\nAddress: 2049 Fillmore Street\nDate:Time: 4/5/2023 3 PM PST (Wednesday)\nAccess to Store: Store\nDynamix Ref Number: 00109745\nDevice Type: Sound System / Speakers\nConnection Type: Wired\nContact person on the store: Collin 9495846168\n\nWork Needed:\nTask 1: check Outdoor speakers\nTask 2: check Speaker wiring\nTask 3: check the Outdoor speaker volume control\n\nTroubleshooting Steps taken:\n&middot; Checked outdoor speaker volume / not working\n\nLet us know if you have other questions.\n\nRegards,\nJeremy.'),(428,'cf_869','','2023-04-05'),(429,'label',NULL,'Ticket Number : TKT000060 Hello Blue Technology,   We would like to request a technician for the location below: Address: 2516 Mission St- El Techo and Lolinda Date:  ASAP, If possible today April 5 Time: 9PM PST  Access to Store:  C/o Staff  Dynamix Ref '),(429,'date_start',NULL,'2023-04-20'),(429,'activitytype',NULL,'Emails'),(429,'assigned_user_id',NULL,'1'),(429,'subject',NULL,'Ticket Number : TKT000060 Hello Blue Technology,   We would like to request a technician for the location below: Address: 2516 Mission St- El Techo and Lolinda Date:  ASAP, If possible today April 5 Time: 9PM PST  Access to Store:  C/o Staff  Dynamix Ref '),(429,'description',NULL,'Ticket ID : 130&lt;br&gt;Ticket Title : Hello Blue Technology,   We would like to request a technician for the location below: Address: 2516 Mission St- El Techo and Lolinda Date:  ASAP, If possible today April 5 Time: 9PM PST  Access to Store:  C/o Staff  Dynamix Ref Number: 109888 Device Type&lt;br&gt;&lt;br&gt;\n								Dear Ismodes JC,&lt;br&gt;&lt;br&gt;\n								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;\n								Ticket No : TKT000060&lt;br&gt;\n								Status : Closed&lt;br&gt;\n								Category : Small Problem&lt;br&gt;\n								Severity : Minor&lt;br&gt;\n								Priority : Normal&lt;br&gt;&lt;br&gt;\n								Description : &lt;br&gt;Hello Team, &lt;br /&gt;\n&lt;br /&gt;\nWe would like to request a technician for the location below: &lt;br /&gt;\n&lt;br /&gt;\nAddress: 2049 Fillmore Street&lt;br /&gt;\nDate:Time: 4/5/2023 3 PM PST (Wednesday)&lt;br /&gt;\nAccess to Store: Store&lt;br /&gt;\nDynamix Ref Number: 00109745&lt;br /&gt;\nDevice Type: Sound System / Speakers&lt;br /&gt;\nConnection Type: Wired&lt;br /&gt;\nContact person on the store: Collin 9495846168&lt;br /&gt;\n&lt;br /&gt;\nWork Needed:&lt;br /&gt;\nTask 1: check Outdoor speakers&lt;br /&gt;\nTask 2: check Speaker wiring&lt;br /&gt;\nTask 3: check the Outdoor speaker volume control&lt;br /&gt;\n&lt;br /&gt;\nTroubleshooting Steps taken:&lt;br /&gt;\n&middot; Checked outdoor speaker volume / not working&lt;br /&gt;\n&lt;br /&gt;\nLet us know if you have other questions.&lt;br /&gt;\n&lt;br /&gt;\nRegards,&lt;br /&gt;\nJeremy.&lt;br&gt;&lt;br&gt;\n								Solution : &lt;br&gt;JC,&lt;br /&gt;\n&lt;br /&gt;\n &lt;br /&gt;\n&lt;br /&gt;\nThank you again for coordinating Bim&rsquo;s visit today &ndash; I&rsquo;m glad we&rsquo;re able to do see her wide array of skills on these types of calls.  &lt;br /&gt;\n&lt;br /&gt;\n &lt;br /&gt;\n&lt;br /&gt;\nBim and I discussed the current situation with the outdoor speakers and she said she has the availability to do the job tomorrow. Can we schedule her from 12 &ndash; 3pm? If she&rsquo;s able to complete the job sooner, that&rsquo;s fine too. She had mentioned 2-3 hours.&lt;br /&gt;\n&lt;br /&gt;\n &lt;br /&gt;\n&lt;br /&gt;\nPlease let me know if this is possible and then I&rsquo;ll loop in the Dynamix team on the plan.&lt;br /&gt;\n&lt;br /&gt;\n &lt;br /&gt;\n&lt;br /&gt;\nThank you,\n								&lt;br&gt;&lt;br&gt;\n								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;'),(429,'time_start',NULL,'19:00:02'),(429,'createdtime',NULL,'2023-04-20 19:00:02'),(429,'modifiedby',NULL,'1'),(429,'from_email',NULL,'admin@mybluetechnology.com'),(429,'saved_toid',NULL,'[&quot;&quot;,&quot;jc@mybluetechnology.com&quot;]'),(429,'ccmail',NULL,'[&quot;&quot;]'),(429,'bccmail',NULL,'[&quot;&quot;]'),(429,'parent_id',NULL,'130@1|'),(429,'email_flag',NULL,'SENT'),(429,'source',NULL,'CRM'),(429,'record_id',NULL,'215'),(429,'record_module',NULL,'Emails'),(431,'assigned_user_id','6','10'),(431,'modifiedby','1','6'),(432,'cf_869','2023-04-05','2023-04-04'),(433,'cf_869','2023-04-04','2023-04-05'),(434,'cf_877','','2023-04-04'),(435,'label',NULL,'Ticket Number : TKT000060 Hello Blue Technology,   We would like to request a technician for the location below: Address: 2516 Mission St- El Techo and Lolinda Date:  ASAP, If possible today April 5 Time: 9PM PST  Access to Store:  C/o Staff  Dynamix Ref '),(435,'date_start',NULL,'2023-04-20'),(435,'activitytype',NULL,'Emails'),(435,'assigned_user_id',NULL,'1'),(435,'subject',NULL,'Ticket Number : TKT000060 Hello Blue Technology,   We would like to request a technician for the location below: Address: 2516 Mission St- El Techo and Lolinda Date:  ASAP, If possible today April 5 Time: 9PM PST  Access to Store:  C/o Staff  Dynamix Ref '),(435,'description',NULL,'Ticket ID : 130&lt;br&gt;Ticket Title : Hello Blue Technology,   We would like to request a technician for the location below: Address: 2516 Mission St- El Techo and Lolinda Date:  ASAP, If possible today April 5 Time: 9PM PST  Access to Store:  C/o Staff  Dynamix Ref Number: 109888 Device Type&lt;br&gt;&lt;br&gt;\n								Dear Lapinsee Bim,&lt;br&gt;&lt;br&gt;\n								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;\n								Ticket No : TKT000060&lt;br&gt;\n								Status : Closed&lt;br&gt;\n								Category : Small Problem&lt;br&gt;\n								Severity : Minor&lt;br&gt;\n								Priority : Normal&lt;br&gt;&lt;br&gt;\n								Description : &lt;br&gt;Hello Team, &lt;br /&gt;\n&lt;br /&gt;\nWe would like to request a technician for the location below: &lt;br /&gt;\n&lt;br /&gt;\nAddress: 2049 Fillmore Street&lt;br /&gt;\nDate:Time: 4/5/2023 3 PM PST (Wednesday)&lt;br /&gt;\nAccess to Store: Store&lt;br /&gt;\nDynamix Ref Number: 00109745&lt;br /&gt;\nDevice Type: Sound System / Speakers&lt;br /&gt;\nConnection Type: Wired&lt;br /&gt;\nContact person on the store: Collin 9495846168&lt;br /&gt;\n&lt;br /&gt;\nWork Needed:&lt;br /&gt;\nTask 1: check Outdoor speakers&lt;br /&gt;\nTask 2: check Speaker wiring&lt;br /&gt;\nTask 3: check the Outdoor speaker volume control&lt;br /&gt;\n&lt;br /&gt;\nTroubleshooting Steps taken:&lt;br /&gt;\n&middot; Checked outdoor speaker volume / not working&lt;br /&gt;\n&lt;br /&gt;\nLet us know if you have other questions.&lt;br /&gt;\n&lt;br /&gt;\nRegards,&lt;br /&gt;\nJeremy.&lt;br&gt;&lt;br&gt;\n								Solution : &lt;br&gt;JC,&lt;br /&gt;\n&lt;br /&gt;\n &lt;br /&gt;\n&lt;br /&gt;\nThank you again for coordinating Bim&rsquo;s visit today &ndash; I&rsquo;m glad we&rsquo;re able to do see her wide array of skills on these types of calls.  &lt;br /&gt;\n&lt;br /&gt;\n &lt;br /&gt;\n&lt;br /&gt;\nBim and I discussed the current situation with the outdoor speakers and she said she has the availability to do the job tomorrow. Can we schedule her from 12 &ndash; 3pm? If she&rsquo;s able to complete the job sooner, that&rsquo;s fine too. She had mentioned 2-3 hours.&lt;br /&gt;\n&lt;br /&gt;\n &lt;br /&gt;\n&lt;br /&gt;\nPlease let me know if this is possible and then I&rsquo;ll loop in the Dynamix team on the plan.&lt;br /&gt;\n&lt;br /&gt;\n &lt;br /&gt;\n&lt;br /&gt;\nThank you,\n								&lt;br&gt;&lt;br&gt;\n								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;'),(435,'time_start',NULL,'19:15:01'),(435,'createdtime',NULL,'2023-04-20 19:15:01'),(435,'modifiedby',NULL,'1'),(435,'from_email',NULL,'admin@mybluetechnology.com'),(435,'saved_toid',NULL,'[&quot;&quot;,&quot;bim@mybluetechnology.com&quot;]'),(435,'ccmail',NULL,'[&quot;&quot;]'),(435,'bccmail',NULL,'[&quot;&quot;]'),(435,'parent_id',NULL,'130@1|'),(435,'email_flag',NULL,'SENT'),(435,'source',NULL,'CRM'),(435,'record_id',NULL,'216'),(435,'record_module',NULL,'Emails'),(437,'modifiedby','1','6'),(437,'cf_879','','15:56:00'),(438,'cf_873','','2023-04-04'),(439,'cf_875','','15:56:00'),(440,'cf_877','2023-04-04',''),(441,'cf_879','15:56:00',''),(442,'cf_871','','15:00:00'),(443,'modifiedby','1','6'),(443,'cf_871','','07:45:00'),(444,'cf_877','','2023-04-04'),(445,'cf_879','','11:30:00'),(446,'cf_879','11:30:00','11:35:00'),(447,'cf_873','','2023-04-04'),(448,'cf_875','','18:58:00'),(449,'cf_877','','2023-04-04'),(450,'cf_879','','15:33:00'),(451,'assigned_user_id','6','5'),(452,'cf_859','','2023-04-04'),(453,'cf_863','','2023-04-05'),(454,'hours','0.00000000','-10.28000000'),(454,'cf_865','','08:57:00'),(455,'label',NULL,'Ticket Number : TKT000058 Tech Request at SD Serramonte SDWAN equipment pickup'),(455,'date_start',NULL,'2023-04-20'),(455,'activitytype',NULL,'Emails'),(455,'assigned_user_id',NULL,'1'),(455,'subject',NULL,'Ticket Number : TKT000058 Tech Request at SD Serramonte SDWAN equipment pickup'),(455,'description',NULL,'Ticket ID : 128&lt;br&gt;Ticket Title : Tech Request at SD Serramonte SDWAN equipment pickup&lt;br&gt;&lt;br&gt;\n								Dear Dalrymple Yann,&lt;br&gt;&lt;br&gt;\n								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;\n								Ticket No : TKT000058&lt;br&gt;\n								Status : Closed&lt;br&gt;\n								Category : Small Problem&lt;br&gt;\n								Severity : Minor&lt;br&gt;\n								Priority : Normal&lt;br&gt;&lt;br&gt;\n								Description : &lt;br&gt;Hello Blue Technology, &lt;br /&gt;\n&lt;br /&gt;\n&lt;br /&gt;\nWe would like to request a technician for the location below:&lt;br /&gt;\n&lt;br /&gt;\n&lt;br /&gt;\nAddress: 3 Serramonte Center, Space #662 Dally City- SD Serramonte&lt;br /&gt;\n&lt;br /&gt;\nDate:  April 5, 2023&lt;br /&gt;\n&lt;br /&gt;\nTime: 7:45 AM PST&lt;br /&gt;\n&lt;br /&gt;\nAccess to Store:  Granted c/o Kitchen Staff&lt;br /&gt;\n&lt;br /&gt;\nDynamix Ref Number: 109856&lt;br /&gt;\n&lt;br /&gt;\nDevice Type: SDWAN equipment&lt;br /&gt;\n&lt;br /&gt;\n &lt;br /&gt;\n&lt;br /&gt;\nWork Needed:&lt;br /&gt;\n Task 1: Prio to heading To Serramonte, kindly proceed to 2030 Union St. to retrieve the keys that have been left in the lockbox situated at the back of the stairs at 2030 Union St.&lt;br /&gt;\nTask 2: Record the equipment information being picked up by Comcast schedule between 8-10 AM which includes : 2 device Advantech and  Cradlepoint  of  3 Serramonte Center, Space #662&lt;br /&gt;\n&lt;br /&gt;\n&lt;br /&gt;\nRegards, &lt;br /&gt;\nAlexandra&lt;br&gt;&lt;br&gt;\n								Solution : &lt;br&gt;Hello Blue Technology, &lt;br /&gt;\n&lt;br /&gt;\n&lt;br /&gt;\nWe would like to request a technician for the location below:&lt;br /&gt;\n&lt;br /&gt;\n&lt;br /&gt;\nAddress: 3 Serramonte Center, Space #662 Dally City- SD Serramonte&lt;br /&gt;\n&lt;br /&gt;\nDate:  April 5, 2023&lt;br /&gt;\n&lt;br /&gt;\nTime: 7:45 AM PST&lt;br /&gt;\n&lt;br /&gt;\nAccess to Store:  Granted c/o Kitchen Staff&lt;br /&gt;\n&lt;br /&gt;\nDynamix Ref Number: 109856&lt;br /&gt;\n&lt;br /&gt;\nDevice Type: SDWAN equipment&lt;br /&gt;\n&lt;br /&gt;\n &lt;br /&gt;\n&lt;br /&gt;\nWork Needed:&lt;br /&gt;\n Task 1: Prio to heading To Serramonte, kindly proceed to 2030 Union St. to retrieve the keys that have been left in the lockbox situated at the back of the stairs at 2030 Union St.&lt;br /&gt;\nTask 2: Record the equipment information being picked up by Comcast schedule between 8-10 AM which includes : 2 device Advantech and  Cradlepoint  of  3 Serramonte Center, Space #662&lt;br /&gt;\n&lt;br /&gt;\n&lt;br /&gt;\nRegards, &lt;br /&gt;\nAlexandra\n								&lt;br&gt;&lt;br&gt;\n								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;'),(455,'time_start',NULL,'20:00:02'),(455,'createdtime',NULL,'2023-04-20 20:00:02'),(455,'modifiedby',NULL,'1'),(455,'from_email',NULL,'admin@mybluetechnology.com'),(455,'saved_toid',NULL,'[&quot;&quot;,&quot;yann@mybluetechnology.com&quot;]'),(455,'ccmail',NULL,'[&quot;&quot;]'),(455,'bccmail',NULL,'[&quot;&quot;]'),(455,'parent_id',NULL,'128@1|'),(455,'email_flag',NULL,'SENT'),(455,'source',NULL,'CRM'),(455,'record_id',NULL,'217'),(455,'record_module',NULL,'Emails'),(457,'modifiedby','1','6'),(457,'cf_871','11:44:00','09:00:00'),(458,'cf_871','09:00:00','21:00:00'),(459,'cf_877','','2023-04-05'),(460,'cf_879','','11:43:00'),(461,'cf_873','','2023-04-05'),(462,'cf_875','','12:27:00'),(463,'label',NULL,'Troubleshoot Dayforce Offline at The Tailor&#039;s Son'),(463,'ticket_no',NULL,'TKT000063'),(463,'assigned_user_id',NULL,'6'),(463,'parent_id',NULL,'32'),(463,'ticketpriorities',NULL,'Normal'),(463,'ticketseverities',NULL,'Minor'),(463,'ticketstatus',NULL,'Closed'),(463,'ticketcategories',NULL,'Small Problem'),(463,'hours',NULL,'0.00000000'),(463,'days',NULL,'0.00000000'),(463,'createdtime',NULL,'2023-04-20 20:44:04'),(463,'modifiedby',NULL,'6'),(463,'ticket_title',NULL,'Troubleshoot Dayforce Offline at The Tailor&#039;s Son'),(463,'description',NULL,'Hello Blue Technology, \n\nWe would like to request a technician for the location below:\n\nAddress: 2049 Fillmore Street, The Tailor&#039;s Son\nDate:  ASAP, If possible tomorrow April 6\nTime: 9AM PST \nAccess to Store:  C/o Staff \nDynamix Ref Number: 109910\nDevice Type: Dayforce Touch Clock\nConnection Type: Wireless\n\nWork Needed:\nOffline Clock Troubleshooting:-\n1.1Verify if the clock is receiving an IP address\n1.Go to the location the clock is mounted\n2. Place and hold your Finger on the Welcome to Dayforce HCM until the clock prompts you to enter the administrator PIN.\n3. Enter the PIN 4110 and press Enter.\n4. Tap Clock Information icon\n5. Verify if the clock has an IP address\n If the clock has an IP address\nTrigger a Call Home and a Software Update through the admin mode\nNote: If the clock goes on activation pending screen, trigger a Call home and a Software\nupdate again\n\n If the IP address is missing\n1. Disconnect the ethernet cable and plug it back again.\n2. Verify if there is an IP address under the Clock information\n3. If yes, trigger a Call home and Software update\n4. If no, connect the clock to an another ethernet/port or connect the clock to Static IP\n5. Trigger a Call home and Software update\n\n\n\n\nRegards, \nClaudette'),(463,'source',NULL,'CRM'),(463,'cf_855',NULL,'109910'),(463,'cf_869',NULL,'2023-04-06'),(463,'cf_871',NULL,'09:00:00'),(463,'cf_877',NULL,'2023-04-05'),(463,'cf_879',NULL,'18:38:00'),(463,'record_id',NULL,'218'),(463,'record_module',NULL,'HelpDesk'),(464,'label',NULL,'Ticket Number : TKT000063 Troubleshoot Dayforce Offline at The Tailor&#039;s Son'),(464,'date_start',NULL,'2023-04-20'),(464,'activitytype',NULL,'Emails'),(464,'assigned_user_id',NULL,'1'),(464,'subject',NULL,'Ticket Number : TKT000063 Troubleshoot Dayforce Offline at The Tailor&#039;s Son'),(464,'description',NULL,'Ticket ID : 218&lt;br&gt;Ticket Title : Troubleshoot Dayforce Offline at The Tailor&#039;s Son&lt;br&gt;&lt;br&gt;\n								Dear Ismodes JC,&lt;br&gt;&lt;br&gt;\n								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;\n								Ticket No : TKT000063&lt;br&gt;\n								Status : Closed&lt;br&gt;\n								Category : Small Problem&lt;br&gt;\n								Severity : Minor&lt;br&gt;\n								Priority : Normal&lt;br&gt;&lt;br&gt;\n								Description : &lt;br&gt;Hello Blue Technology, &lt;br /&gt;\n&lt;br /&gt;\nWe would like to request a technician for the location below:&lt;br /&gt;\n&lt;br /&gt;\nAddress: 2049 Fillmore Street, The Tailor&#039;s Son&lt;br /&gt;\nDate:  ASAP, If possible tomorrow April 6&lt;br /&gt;\nTime: 9AM PST &lt;br /&gt;\nAccess to Store:  C/o Staff &lt;br /&gt;\nDynamix Ref Number: 109910&lt;br /&gt;\nDevice Type: Dayforce Touch Clock&lt;br /&gt;\nConnection Type: Wireless&lt;br /&gt;\n&lt;br /&gt;\nWork Needed:&lt;br /&gt;\nOffline Clock Troubleshooting:-&lt;br /&gt;\n1.1Verify if the clock is receiving an IP address&lt;br /&gt;\n1.Go to the location the clock is mounted&lt;br /&gt;\n2. Place and hold your Finger on the Welcome to Dayforce HCM until the clock prompts you to enter the administrator PIN.&lt;br /&gt;\n3. Enter the PIN 4110 and press Enter.&lt;br /&gt;\n4. Tap Clock Information icon&lt;br /&gt;\n5. Verify if the clock has an IP address&lt;br /&gt;\n If the clock has an IP address&lt;br /&gt;\nTrigger a Call Home and a Software Update through the admin mode&lt;br /&gt;\nNote: If the clock goes on activation pending screen, trigger a Call home and a Software&lt;br /&gt;\nupdate again&lt;br /&gt;\n&lt;br /&gt;\n If the IP address is missing&lt;br /&gt;\n1. Disconnect the ethernet cable and plug it back again.&lt;br /&gt;\n2. Verify if there is an IP address under the Clock information&lt;br /&gt;\n3. If yes, trigger a Call home and Software update&lt;br /&gt;\n4. If no, connect the clock to an another ethernet/port or connect the clock to Static IP&lt;br /&gt;\n5. Trigger a Call home and Software update&lt;br /&gt;\n&lt;br /&gt;\n&lt;br /&gt;\n&lt;br /&gt;\n&lt;br /&gt;\nRegards, &lt;br /&gt;\nClaudette&lt;br&gt;&lt;br&gt;\n								Solution : &lt;br&gt;\n								&lt;br&gt;&lt;br&gt;\n								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;'),(464,'time_start',NULL,'20:45:01'),(464,'createdtime',NULL,'2023-04-20 20:45:01'),(464,'modifiedby',NULL,'1'),(464,'from_email',NULL,'admin@mybluetechnology.com'),(464,'saved_toid',NULL,'[&quot;&quot;,&quot;jc@mybluetechnology.com&quot;]'),(464,'ccmail',NULL,'[&quot;&quot;]'),(464,'bccmail',NULL,'[&quot;&quot;]'),(464,'parent_id',NULL,'218@1|'),(464,'email_flag',NULL,'SENT'),(464,'source',NULL,'CRM'),(464,'record_id',NULL,'219'),(464,'record_module',NULL,'Emails'),(466,'label',NULL,'Wireless'),(466,'ticket_no',NULL,'TKT000064'),(466,'assigned_user_id',NULL,'6'),(466,'parent_id',NULL,'20'),(466,'ticketpriorities',NULL,'Normal'),(466,'ticketseverities',NULL,'Minor'),(466,'ticketstatus',NULL,'Closed'),(466,'ticketcategories',NULL,'Small Problem'),(466,'hours',NULL,'0.00000000'),(466,'days',NULL,'0.00000000'),(466,'createdtime',NULL,'2023-04-20 20:59:28'),(466,'modifiedby',NULL,'6'),(466,'ticket_title',NULL,'Wireless'),(466,'description',NULL,'Hello Blue Technology, \n\nWe would like to request a technician for the location below:\n\nAddress: 595 Market Street, San Francisco, Uno Dos Tacos\nDate:  ASAP, If possible tomorrow April 6\nTime: 10AM PST \nAccess to Store:  C/o Staff \nDynamix Ref Number: 109913\nDevice Type: Dayforce Touch Clock\nConnection Type: Wireless\n\nWork Needed:\nOffline Clock Troubleshooting:-\n1.1Verify if the clock is receiving an IP address\n1.Go to the location the clock is mounted\n2. Place and hold your Finger on the Welcome to Dayforce HCM until the clock prompts you to enter the administrator PIN.\n3. Enter the PIN 4110 and press Enter.\n4. Tap Clock Information icon\n5. Verify if the clock has an IP address\n If the clock has an IP address\nTrigger a Call Home and a Software Update through the admin mode\nNote: If the clock goes on activation pending screen, trigger a Call home and a Software\nupdate again\n\n If the IP address is missing\n1. Disconnect the ethernet cable and plug it back again.\n2. Verify if there is an IP address under the Clock information\n3. If yes, trigger a Call home and Software update\n4. If no, connect the clock to an another ethernet/port or connect the clock to Static IP\n5. Trigger a Call home and Software update\n\n\n\nRegards, \nClaudette'),(466,'source',NULL,'CRM'),(466,'cf_855',NULL,'109913'),(466,'cf_869',NULL,'2023-04-06'),(466,'cf_871',NULL,'10:00:00'),(466,'cf_877',NULL,'2023-04-05'),(466,'cf_879',NULL,'19:05:00'),(466,'record_id',NULL,'220'),(466,'record_module',NULL,'HelpDesk'),(467,'label',NULL,'Ticket Number : TKT000064 Wireless'),(467,'date_start',NULL,'2023-04-20'),(467,'activitytype',NULL,'Emails'),(467,'assigned_user_id',NULL,'1'),(467,'subject',NULL,'Ticket Number : TKT000064 Wireless'),(467,'description',NULL,'Ticket ID : 220&lt;br&gt;Ticket Title : Wireless&lt;br&gt;&lt;br&gt;\n								Dear Ismodes JC,&lt;br&gt;&lt;br&gt;\n								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;\n								Ticket No : TKT000064&lt;br&gt;\n								Status : Closed&lt;br&gt;\n								Category : Small Problem&lt;br&gt;\n								Severity : Minor&lt;br&gt;\n								Priority : Normal&lt;br&gt;&lt;br&gt;\n								Description : &lt;br&gt;Hello Blue Technology, &lt;br /&gt;\n&lt;br /&gt;\nWe would like to request a technician for the location below:&lt;br /&gt;\n&lt;br /&gt;\nAddress: 595 Market Street, San Francisco, Uno Dos Tacos&lt;br /&gt;\nDate:  ASAP, If possible tomorrow April 6&lt;br /&gt;\nTime: 10AM PST &lt;br /&gt;\nAccess to Store:  C/o Staff &lt;br /&gt;\nDynamix Ref Number: 109913&lt;br /&gt;\nDevice Type: Dayforce Touch Clock&lt;br /&gt;\nConnection Type: Wireless&lt;br /&gt;\n&lt;br /&gt;\nWork Needed:&lt;br /&gt;\nOffline Clock Troubleshooting:-&lt;br /&gt;\n1.1Verify if the clock is receiving an IP address&lt;br /&gt;\n1.Go to the location the clock is mounted&lt;br /&gt;\n2. Place and hold your Finger on the Welcome to Dayforce HCM until the clock prompts you to enter the administrator PIN.&lt;br /&gt;\n3. Enter the PIN 4110 and press Enter.&lt;br /&gt;\n4. Tap Clock Information icon&lt;br /&gt;\n5. Verify if the clock has an IP address&lt;br /&gt;\n If the clock has an IP address&lt;br /&gt;\nTrigger a Call Home and a Software Update through the admin mode&lt;br /&gt;\nNote: If the clock goes on activation pending screen, trigger a Call home and a Software&lt;br /&gt;\nupdate again&lt;br /&gt;\n&lt;br /&gt;\n If the IP address is missing&lt;br /&gt;\n1. Disconnect the ethernet cable and plug it back again.&lt;br /&gt;\n2. Verify if there is an IP address under the Clock information&lt;br /&gt;\n3. If yes, trigger a Call home and Software update&lt;br /&gt;\n4. If no, connect the clock to an another ethernet/port or connect the clock to Static IP&lt;br /&gt;\n5. Trigger a Call home and Software update&lt;br /&gt;\n&lt;br /&gt;\n&lt;br /&gt;\n&lt;br /&gt;\nRegards, &lt;br /&gt;\nClaudette&lt;br&gt;&lt;br&gt;\n								Solution : &lt;br&gt;\n								&lt;br&gt;&lt;br&gt;\n								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;'),(467,'time_start',NULL,'21:00:01'),(467,'createdtime',NULL,'2023-04-20 21:00:01'),(467,'modifiedby',NULL,'1'),(467,'from_email',NULL,'admin@mybluetechnology.com'),(467,'saved_toid',NULL,'[&quot;&quot;,&quot;jc@mybluetechnology.com&quot;]'),(467,'ccmail',NULL,'[&quot;&quot;]'),(467,'bccmail',NULL,'[&quot;&quot;]'),(467,'parent_id',NULL,'220@1|'),(467,'email_flag',NULL,'SENT'),(467,'source',NULL,'CRM'),(467,'record_id',NULL,'221'),(467,'record_module',NULL,'Emails'),(469,'label',NULL,'BRD Day Force Clock In Error'),(469,'ticket_no',NULL,'TKT000065'),(469,'assigned_user_id',NULL,'6'),(469,'parent_id',NULL,'3'),(469,'ticketpriorities',NULL,'Normal'),(469,'ticketseverities',NULL,'Minor'),(469,'ticketstatus',NULL,'Closed'),(469,'ticketcategories',NULL,'Small Problem'),(469,'hours',NULL,'0.00000000'),(469,'days',NULL,'0.00000000'),(469,'createdtime',NULL,'2023-04-20 21:01:55'),(469,'modifiedby',NULL,'6'),(469,'ticket_title',NULL,'BRD Day Force Clock In Error'),(469,'description',NULL,'Hello Blue Technology, \n\nWe would like to request a technician for the location below:\n\nAddress: 115 New Montgomery Street, San Francisco, The Bird (Soma)\nDate:  ASAP, If possible tomorrow April 6\nTime: 11AM PST \nAccess to Store:  C/o Staff \nDynamix Ref Number: 109914\nDevice Type: Dayforce Touch Clock\nConnection Type: Wireless\n\nWork Needed:\nOffline Clock Troubleshooting:-\n1.1Verify if the clock is receiving an IP address\n1.Go to the location the clock is mounted\n2. Place and hold your Finger on the Welcome to Dayforce HCM until the clock prompts you to enter the administrator PIN.\n3. Enter the PIN 4110 and press Enter.\n4. Tap Clock Information icon\n5. Verify if the clock has an IP address\n If the clock has an IP address\nTrigger a Call Home and a Software Update through the admin mode\nNote: If the clock goes on activation pending screen, trigger a Call home and a Software\nupdate again\n\n If the IP address is missing\n1. Disconnect the ethernet cable and plug it back again.\n2. Verify if there is an IP address under the Clock information\n3. If yes, trigger a Call home and Software update\n4. If no, connect the clock to an another ethernet/port or connect the clock to Static IP\n5. Trigger a Call home and Software update\n\n\n\nRegards, \nClaudette'),(469,'source',NULL,'CRM'),(469,'cf_855',NULL,'109914'),(469,'cf_869',NULL,'2023-04-06'),(469,'cf_871',NULL,'11:00:00'),(469,'cf_877',NULL,'2023-04-05'),(469,'cf_879',NULL,'19:09:00'),(469,'record_id',NULL,'222'),(469,'record_module',NULL,'HelpDesk'),(470,'label',NULL,'Dayforce Tablet Offline'),(470,'ticket_no',NULL,'TKT000066'),(470,'assigned_user_id',NULL,'6'),(470,'parent_id',NULL,'15'),(470,'ticketpriorities',NULL,'Normal'),(470,'ticketseverities',NULL,'Minor'),(470,'ticketstatus',NULL,'Closed'),(470,'ticketcategories',NULL,'Small Problem'),(470,'hours',NULL,'0.00000000'),(470,'days',NULL,'0.00000000'),(470,'createdtime',NULL,'2023-04-20 21:05:00'),(470,'modifiedby',NULL,'6'),(470,'ticket_title',NULL,'Dayforce Tablet Offline'),(470,'description',NULL,'Hello Blue Technology, \n\nWe would like to request a technician for the location below:\n\nAddress: 5399 Prospect Road, San Jose, SD Westgate\nDate:  ASAP, If possible tomorrow April 6\nTime: 1PM PST \nAccess to Store:  C/o Staff \nDynamix Ref Number: 109915\nDevice Type: Dayforce Touch Clock\nConnection Type: Wireless\n\nWork Needed:\nOffline Clock Troubleshooting:-\n1.1Verify if the clock is receiving an IP address\n1.Go to the location the clock is mounted\n2. Place and hold your Finger on the Welcome to Dayforce HCM until the clock prompts you to enter the administrator PIN.\n3. Enter the PIN 4110 and press Enter.\n4. Tap Clock Information icon\n5. Verify if the clock has an IP address\n If the clock has an IP address\nTrigger a Call Home and a Software Update through the admin mode\nNote: If the clock goes on activation pending screen, trigger a Call home and a Software\nupdate again\n\n If the IP address is missing\n1. Disconnect the ethernet cable and plug it back again.\n2. Verify if there is an IP address under the Clock information\n3. If yes, trigger a Call home and Software update\n4. If no, connect the clock to an another ethernet/port or connect the clock to Static IP\n5. Trigger a Call home and Software update\n\n\n\nRegards, \nClaudette'),(470,'source',NULL,'CRM'),(470,'cf_855',NULL,'109915'),(470,'cf_869',NULL,'2023-04-06'),(470,'cf_871',NULL,'13:00:00'),(470,'cf_877',NULL,'2023-04-05'),(470,'cf_879',NULL,'19:12:00'),(470,'record_id',NULL,'223'),(470,'record_module',NULL,'HelpDesk'),(471,'cf_873','','2023-04-05'),(472,'cf_875','','19:30:00'),(473,'modifiedby','1','6'),(473,'cf_873','','2023-04-05'),(474,'cf_875','','19:31:00'),(475,'assigned_user_id','6','9'),(476,'label',NULL,'Ticket Number : TKT000065 BRD Day Force Clock In Error'),(476,'date_start',NULL,'2023-04-20'),(476,'activitytype',NULL,'Emails'),(476,'assigned_user_id',NULL,'1'),(476,'subject',NULL,'Ticket Number : TKT000065 BRD Day Force Clock In Error'),(476,'description',NULL,'Ticket ID : 222&lt;br&gt;Ticket Title : BRD Day Force Clock In Error&lt;br&gt;&lt;br&gt;\n								Dear Ismodes JC,&lt;br&gt;&lt;br&gt;\n								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;\n								Ticket No : TKT000065&lt;br&gt;\n								Status : Closed&lt;br&gt;\n								Category : Small Problem&lt;br&gt;\n								Severity : Minor&lt;br&gt;\n								Priority : Normal&lt;br&gt;&lt;br&gt;\n								Description : &lt;br&gt;Hello Blue Technology, &lt;br /&gt;\n&lt;br /&gt;\nWe would like to request a technician for the location below:&lt;br /&gt;\n&lt;br /&gt;\nAddress: 115 New Montgomery Street, San Francisco, The Bird (Soma)&lt;br /&gt;\nDate:  ASAP, If possible tomorrow April 6&lt;br /&gt;\nTime: 11AM PST &lt;br /&gt;\nAccess to Store:  C/o Staff &lt;br /&gt;\nDynamix Ref Number: 109914&lt;br /&gt;\nDevice Type: Dayforce Touch Clock&lt;br /&gt;\nConnection Type: Wireless&lt;br /&gt;\n&lt;br /&gt;\nWork Needed:&lt;br /&gt;\nOffline Clock Troubleshooting:-&lt;br /&gt;\n1.1Verify if the clock is receiving an IP address&lt;br /&gt;\n1.Go to the location the clock is mounted&lt;br /&gt;\n2. Place and hold your Finger on the Welcome to Dayforce HCM until the clock prompts you to enter the administrator PIN.&lt;br /&gt;\n3. Enter the PIN 4110 and press Enter.&lt;br /&gt;\n4. Tap Clock Information icon&lt;br /&gt;\n5. Verify if the clock has an IP address&lt;br /&gt;\n If the clock has an IP address&lt;br /&gt;\nTrigger a Call Home and a Software Update through the admin mode&lt;br /&gt;\nNote: If the clock goes on activation pending screen, trigger a Call home and a Software&lt;br /&gt;\nupdate again&lt;br /&gt;\n&lt;br /&gt;\n If the IP address is missing&lt;br /&gt;\n1. Disconnect the ethernet cable and plug it back again.&lt;br /&gt;\n2. Verify if there is an IP address under the Clock information&lt;br /&gt;\n3. If yes, trigger a Call home and Software update&lt;br /&gt;\n4. If no, connect the clock to an another ethernet/port or connect the clock to Static IP&lt;br /&gt;\n5. Trigger a Call home and Software update&lt;br /&gt;\n&lt;br /&gt;\n&lt;br /&gt;\n&lt;br /&gt;\nRegards, &lt;br /&gt;\nClaudette&lt;br&gt;&lt;br&gt;\n								Solution : &lt;br&gt;\n								&lt;br&gt;&lt;br&gt;\n								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;'),(476,'time_start',NULL,'21:15:02'),(476,'createdtime',NULL,'2023-04-20 21:15:02'),(476,'modifiedby',NULL,'1'),(476,'from_email',NULL,'admin@mybluetechnology.com'),(476,'saved_toid',NULL,'[&quot;&quot;,&quot;angel@mybluetechnology.com&quot;]'),(476,'ccmail',NULL,'[&quot;&quot;]'),(476,'bccmail',NULL,'[&quot;&quot;]'),(476,'parent_id',NULL,'222@1|'),(476,'email_flag',NULL,'SENT'),(476,'source',NULL,'CRM'),(476,'record_id',NULL,'224'),(476,'record_module',NULL,'Emails'),(478,'label',NULL,'Ticket Number : TKT000066 Dayforce Tablet Offline'),(478,'date_start',NULL,'2023-04-20'),(478,'activitytype',NULL,'Emails'),(478,'assigned_user_id',NULL,'1'),(478,'subject',NULL,'Ticket Number : TKT000066 Dayforce Tablet Offline'),(478,'description',NULL,'Ticket ID : 223&lt;br&gt;Ticket Title : Dayforce Tablet Offline&lt;br&gt;&lt;br&gt;\n								Dear Ismodes JC,&lt;br&gt;&lt;br&gt;\n								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;\n								Ticket No : TKT000066&lt;br&gt;\n								Status : Closed&lt;br&gt;\n								Category : Small Problem&lt;br&gt;\n								Severity : Minor&lt;br&gt;\n								Priority : Normal&lt;br&gt;&lt;br&gt;\n								Description : &lt;br&gt;Hello Blue Technology, &lt;br /&gt;\n&lt;br /&gt;\nWe would like to request a technician for the location below:&lt;br /&gt;\n&lt;br /&gt;\nAddress: 5399 Prospect Road, San Jose, SD Westgate&lt;br /&gt;\nDate:  ASAP, If possible tomorrow April 6&lt;br /&gt;\nTime: 1PM PST &lt;br /&gt;\nAccess to Store:  C/o Staff &lt;br /&gt;\nDynamix Ref Number: 109915&lt;br /&gt;\nDevice Type: Dayforce Touch Clock&lt;br /&gt;\nConnection Type: Wireless&lt;br /&gt;\n&lt;br /&gt;\nWork Needed:&lt;br /&gt;\nOffline Clock Troubleshooting:-&lt;br /&gt;\n1.1Verify if the clock is receiving an IP address&lt;br /&gt;\n1.Go to the location the clock is mounted&lt;br /&gt;\n2. Place and hold your Finger on the Welcome to Dayforce HCM until the clock prompts you to enter the administrator PIN.&lt;br /&gt;\n3. Enter the PIN 4110 and press Enter.&lt;br /&gt;\n4. Tap Clock Information icon&lt;br /&gt;\n5. Verify if the clock has an IP address&lt;br /&gt;\n If the clock has an IP address&lt;br /&gt;\nTrigger a Call Home and a Software Update through the admin mode&lt;br /&gt;\nNote: If the clock goes on activation pending screen, trigger a Call home and a Software&lt;br /&gt;\nupdate again&lt;br /&gt;\n&lt;br /&gt;\n If the IP address is missing&lt;br /&gt;\n1. Disconnect the ethernet cable and plug it back again.&lt;br /&gt;\n2. Verify if there is an IP address under the Clock information&lt;br /&gt;\n3. If yes, trigger a Call home and Software update&lt;br /&gt;\n4. If no, connect the clock to an another ethernet/port or connect the clock to Static IP&lt;br /&gt;\n5. Trigger a Call home and Software update&lt;br /&gt;\n&lt;br /&gt;\n&lt;br /&gt;\n&lt;br /&gt;\nRegards, &lt;br /&gt;\nClaudette&lt;br&gt;&lt;br&gt;\n								Solution : &lt;br&gt;\n								&lt;br&gt;&lt;br&gt;\n								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;'),(478,'time_start',NULL,'21:15:13'),(478,'createdtime',NULL,'2023-04-20 21:15:13'),(478,'modifiedby',NULL,'1'),(478,'from_email',NULL,'admin@mybluetechnology.com'),(478,'saved_toid',NULL,'[&quot;&quot;,&quot;jc@mybluetechnology.com&quot;]'),(478,'ccmail',NULL,'[&quot;&quot;]'),(478,'bccmail',NULL,'[&quot;&quot;]'),(478,'parent_id',NULL,'223@1|'),(478,'email_flag',NULL,'SENT'),(478,'source',NULL,'CRM'),(478,'record_id',NULL,'225'),(478,'record_module',NULL,'Emails'),(480,'label',NULL,'Ticket Number : TKT000065 BRD Day Force Clock In Error'),(480,'date_start',NULL,'2023-04-20'),(480,'activitytype',NULL,'Emails'),(480,'assigned_user_id',NULL,'1'),(480,'subject',NULL,'Ticket Number : TKT000065 BRD Day Force Clock In Error'),(480,'description',NULL,'Ticket ID : 222&lt;br&gt;Ticket Title : BRD Day Force Clock In Error&lt;br&gt;&lt;br&gt;\n								Dear Solorzano Angel,&lt;br&gt;&lt;br&gt;\n								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;\n								Ticket No : TKT000065&lt;br&gt;\n								Status : Closed&lt;br&gt;\n								Category : Small Problem&lt;br&gt;\n								Severity : Minor&lt;br&gt;\n								Priority : Normal&lt;br&gt;&lt;br&gt;\n								Description : &lt;br&gt;Hello Blue Technology, &lt;br /&gt;\n&lt;br /&gt;\nWe would like to request a technician for the location below:&lt;br /&gt;\n&lt;br /&gt;\nAddress: 115 New Montgomery Street, San Francisco, The Bird (Soma)&lt;br /&gt;\nDate:  ASAP, If possible tomorrow April 6&lt;br /&gt;\nTime: 11AM PST &lt;br /&gt;\nAccess to Store:  C/o Staff &lt;br /&gt;\nDynamix Ref Number: 109914&lt;br /&gt;\nDevice Type: Dayforce Touch Clock&lt;br /&gt;\nConnection Type: Wireless&lt;br /&gt;\n&lt;br /&gt;\nWork Needed:&lt;br /&gt;\nOffline Clock Troubleshooting:-&lt;br /&gt;\n1.1Verify if the clock is receiving an IP address&lt;br /&gt;\n1.Go to the location the clock is mounted&lt;br /&gt;\n2. Place and hold your Finger on the Welcome to Dayforce HCM until the clock prompts you to enter the administrator PIN.&lt;br /&gt;\n3. Enter the PIN 4110 and press Enter.&lt;br /&gt;\n4. Tap Clock Information icon&lt;br /&gt;\n5. Verify if the clock has an IP address&lt;br /&gt;\n If the clock has an IP address&lt;br /&gt;\nTrigger a Call Home and a Software Update through the admin mode&lt;br /&gt;\nNote: If the clock goes on activation pending screen, trigger a Call home and a Software&lt;br /&gt;\nupdate again&lt;br /&gt;\n&lt;br /&gt;\n If the IP address is missing&lt;br /&gt;\n1. Disconnect the ethernet cable and plug it back again.&lt;br /&gt;\n2. Verify if there is an IP address under the Clock information&lt;br /&gt;\n3. If yes, trigger a Call home and Software update&lt;br /&gt;\n4. If no, connect the clock to an another ethernet/port or connect the clock to Static IP&lt;br /&gt;\n5. Trigger a Call home and Software update&lt;br /&gt;\n&lt;br /&gt;\n&lt;br /&gt;\n&lt;br /&gt;\nRegards, &lt;br /&gt;\nClaudette&lt;br&gt;&lt;br&gt;\n								Solution : &lt;br&gt;\n								&lt;br&gt;&lt;br&gt;\n								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;'),(480,'time_start',NULL,'21:15:24'),(480,'createdtime',NULL,'2023-04-20 21:15:24'),(480,'modifiedby',NULL,'1'),(480,'from_email',NULL,'admin@mybluetechnology.com'),(480,'saved_toid',NULL,'[&quot;&quot;,&quot;angel@mybluetechnology.com&quot;]'),(480,'ccmail',NULL,'[&quot;&quot;]'),(480,'bccmail',NULL,'[&quot;&quot;]'),(480,'parent_id',NULL,'222@1|'),(480,'email_flag',NULL,'SENT'),(480,'source',NULL,'CRM'),(480,'record_id',NULL,'226'),(480,'record_module',NULL,'Emails'),(482,'label',NULL,'Dayforce Tablet'),(482,'ticket_no',NULL,'TKT000067'),(482,'assigned_user_id',NULL,'6'),(482,'parent_id',NULL,'18'),(482,'ticketpriorities',NULL,'Normal'),(482,'ticketseverities',NULL,'Minor'),(482,'ticketstatus',NULL,'Closed'),(482,'ticketcategories',NULL,'Small Problem'),(482,'hours',NULL,'0.00000000'),(482,'days',NULL,'0.00000000'),(482,'createdtime',NULL,'2023-04-20 21:18:58'),(482,'modifiedby',NULL,'6'),(482,'ticket_title',NULL,'Dayforce Tablet'),(482,'description',NULL,'Hello Blue Technology, \n\nWe would like to request a technician for the location below:\n\nAddress: 3 Serramonte Center Space #662, Daly City, Super Duper-Serramonte\nDate:  ASAP, If possible tomorrow April 7\nTime: 1PM PST \nAccess to Store:  C/o Staff \nDynamix Ref Number: 109842\nDevice Type: Dayforce Touch Clock\nConnection Type: Wireless\n\nWork Needed:\nOffline Clock Troubleshooting:-\n1.1Verify if the clock is receiving an IP address\n1.Go to the location the clock is mounted\n2. Place and hold your Finger on the Welcome to Dayforce HCM until the clock prompts you to enter the administrator PIN.\n3. Enter the PIN 4110 and press Enter.\n4. Tap Clock Information icon\n5. Verify if the clock has an IP address\n If the clock has an IP address\nTrigger a Call Home and a Software Update through the admin mode\nNote: If the clock goes on activation pending screen, trigger a Call home and a Software\nupdate again\n\n If the IP address is missing\n1. Disconnect the ethernet cable and plug it back again.\n2. Verify if there is an IP address under the Clock information\n3. If yes, trigger a Call home and Software update\n4. If no, connect the clock to an another ethernet/port or connect the clock to Static IP\n5. Trigger a Call home and Software update'),(482,'source',NULL,'CRM'),(482,'cf_855',NULL,'109842'),(482,'cf_869',NULL,'2023-04-07'),(482,'cf_871',NULL,'13:00:00'),(482,'cf_877',NULL,'2023-04-06'),(482,'cf_879',NULL,'14:25:00'),(482,'record_id',NULL,'227'),(482,'record_module',NULL,'HelpDesk'),(483,'label',NULL,'Run a test why expo printer didnt work on offline mode'),(483,'ticket_no',NULL,'TKT000068'),(483,'assigned_user_id',NULL,'6'),(483,'parent_id',NULL,'32'),(483,'ticketpriorities',NULL,'Normal'),(483,'ticketseverities',NULL,'Minor'),(483,'ticketstatus',NULL,'Closed'),(483,'ticketcategories',NULL,'Small Problem'),(483,'hours',NULL,'0.00000000'),(483,'days',NULL,'0.00000000'),(483,'createdtime',NULL,'2023-04-20 21:21:32'),(483,'modifiedby',NULL,'6'),(483,'ticket_title',NULL,'Run a test why expo printer didnt work on offline mode'),(483,'description',NULL,'Hello Blue Technology, \n \nWe would like to request a technician for the location below:\n\n \n\nAddress: 2049 Fillmore Street, The Tailor&#039;s Son\n\nDate: April 10, Monday\n\nTime: 8:30 AM PST\n\nAccess to Store:  Granted c/o Kitchen Staff \n\nDynamix Ref Number: 109938\n\nDevice Type: Expo Printer\n\nConnection Type: Wired\n \n\nWork Needed:\nRun a test on the expo printer while on its offline mode. \n\n\n\nRegards, \nClaudette'),(483,'source',NULL,'CRM'),(483,'cf_855',NULL,'109938'),(483,'cf_869',NULL,'2023-04-10'),(483,'cf_871',NULL,'20:30:00'),(483,'cf_877',NULL,'2023-04-06'),(483,'cf_879',NULL,'15:21:00'),(483,'record_id',NULL,'228'),(483,'record_module',NULL,'HelpDesk'),(484,'label',NULL,'Ticket Number : TKT000067 Dayforce Tablet'),(484,'date_start',NULL,'2023-04-20'),(484,'activitytype',NULL,'Emails'),(484,'assigned_user_id',NULL,'1'),(484,'subject',NULL,'Ticket Number : TKT000067 Dayforce Tablet'),(484,'description',NULL,'Ticket ID : 227&lt;br&gt;Ticket Title : Dayforce Tablet&lt;br&gt;&lt;br&gt;\n								Dear Ismodes JC,&lt;br&gt;&lt;br&gt;\n								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;\n								Ticket No : TKT000067&lt;br&gt;\n								Status : Closed&lt;br&gt;\n								Category : Small Problem&lt;br&gt;\n								Severity : Minor&lt;br&gt;\n								Priority : Normal&lt;br&gt;&lt;br&gt;\n								Description : &lt;br&gt;Hello Blue Technology, &lt;br /&gt;\n&lt;br /&gt;\nWe would like to request a technician for the location below:&lt;br /&gt;\n&lt;br /&gt;\nAddress: 3 Serramonte Center Space #662, Daly City, Super Duper-Serramonte&lt;br /&gt;\nDate:  ASAP, If possible tomorrow April 7&lt;br /&gt;\nTime: 1PM PST &lt;br /&gt;\nAccess to Store:  C/o Staff &lt;br /&gt;\nDynamix Ref Number: 109842&lt;br /&gt;\nDevice Type: Dayforce Touch Clock&lt;br /&gt;\nConnection Type: Wireless&lt;br /&gt;\n&lt;br /&gt;\nWork Needed:&lt;br /&gt;\nOffline Clock Troubleshooting:-&lt;br /&gt;\n1.1Verify if the clock is receiving an IP address&lt;br /&gt;\n1.Go to the location the clock is mounted&lt;br /&gt;\n2. Place and hold your Finger on the Welcome to Dayforce HCM until the clock prompts you to enter the administrator PIN.&lt;br /&gt;\n3. Enter the PIN 4110 and press Enter.&lt;br /&gt;\n4. Tap Clock Information icon&lt;br /&gt;\n5. Verify if the clock has an IP address&lt;br /&gt;\n If the clock has an IP address&lt;br /&gt;\nTrigger a Call Home and a Software Update through the admin mode&lt;br /&gt;\nNote: If the clock goes on activation pending screen, trigger a Call home and a Software&lt;br /&gt;\nupdate again&lt;br /&gt;\n&lt;br /&gt;\n If the IP address is missing&lt;br /&gt;\n1. Disconnect the ethernet cable and plug it back again.&lt;br /&gt;\n2. Verify if there is an IP address under the Clock information&lt;br /&gt;\n3. If yes, trigger a Call home and Software update&lt;br /&gt;\n4. If no, connect the clock to an another ethernet/port or connect the clock to Static IP&lt;br /&gt;\n5. Trigger a Call home and Software update&lt;br&gt;&lt;br&gt;\n								Solution : &lt;br&gt;\n								&lt;br&gt;&lt;br&gt;\n								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;'),(484,'time_start',NULL,'21:30:01'),(484,'createdtime',NULL,'2023-04-20 21:30:01'),(484,'modifiedby',NULL,'1'),(484,'from_email',NULL,'admin@mybluetechnology.com'),(484,'saved_toid',NULL,'[&quot;&quot;,&quot;jc@mybluetechnology.com&quot;]'),(484,'ccmail',NULL,'[&quot;&quot;]'),(484,'bccmail',NULL,'[&quot;&quot;]'),(484,'parent_id',NULL,'227@1|'),(484,'email_flag',NULL,'SENT'),(484,'source',NULL,'CRM'),(484,'record_id',NULL,'229'),(484,'record_module',NULL,'Emails'),(486,'label',NULL,'Ticket Number : TKT000068 Run a test why expo printer didnt work on offline mode'),(486,'date_start',NULL,'2023-04-20'),(486,'activitytype',NULL,'Emails'),(486,'assigned_user_id',NULL,'1'),(486,'subject',NULL,'Ticket Number : TKT000068 Run a test why expo printer didnt work on offline mode'),(486,'description',NULL,'Ticket ID : 228&lt;br&gt;Ticket Title : Run a test why expo printer didnt work on offline mode&lt;br&gt;&lt;br&gt;\n								Dear Ismodes JC,&lt;br&gt;&lt;br&gt;\n								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;\n								Ticket No : TKT000068&lt;br&gt;\n								Status : Closed&lt;br&gt;\n								Category : Small Problem&lt;br&gt;\n								Severity : Minor&lt;br&gt;\n								Priority : Normal&lt;br&gt;&lt;br&gt;\n								Description : &lt;br&gt;Hello Blue Technology, &lt;br /&gt;\n &lt;br /&gt;\nWe would like to request a technician for the location below:&lt;br /&gt;\n&lt;br /&gt;\n &lt;br /&gt;\n&lt;br /&gt;\nAddress: 2049 Fillmore Street, The Tailor&#039;s Son&lt;br /&gt;\n&lt;br /&gt;\nDate: April 10, Monday&lt;br /&gt;\n&lt;br /&gt;\nTime: 8:30 AM PST&lt;br /&gt;\n&lt;br /&gt;\nAccess to Store:  Granted c/o Kitchen Staff &lt;br /&gt;\n&lt;br /&gt;\nDynamix Ref Number: 109938&lt;br /&gt;\n&lt;br /&gt;\nDevice Type: Expo Printer&lt;br /&gt;\n&lt;br /&gt;\nConnection Type: Wired&lt;br /&gt;\n &lt;br /&gt;\n&lt;br /&gt;\nWork Needed:&lt;br /&gt;\nRun a test on the expo printer while on its offline mode. &lt;br /&gt;\n&lt;br /&gt;\n&lt;br /&gt;\n&lt;br /&gt;\nRegards, &lt;br /&gt;\nClaudette&lt;br&gt;&lt;br&gt;\n								Solution : &lt;br&gt;\n								&lt;br&gt;&lt;br&gt;\n								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;'),(486,'time_start',NULL,'21:30:13'),(486,'createdtime',NULL,'2023-04-20 21:30:13'),(486,'modifiedby',NULL,'1'),(486,'from_email',NULL,'admin@mybluetechnology.com'),(486,'saved_toid',NULL,'[&quot;&quot;,&quot;jc@mybluetechnology.com&quot;]'),(486,'ccmail',NULL,'[&quot;&quot;]'),(486,'bccmail',NULL,'[&quot;&quot;]'),(486,'parent_id',NULL,'228@1|'),(486,'email_flag',NULL,'SENT'),(486,'source',NULL,'CRM'),(486,'record_id',NULL,'230'),(486,'record_module',NULL,'Emails'),(488,'label',NULL,'Clock-In Devise at SD-Downtown'),(488,'ticket_no',NULL,'TKT000069'),(488,'assigned_user_id',NULL,'6'),(488,'parent_id',NULL,'6'),(488,'ticketpriorities',NULL,'Normal'),(488,'ticketseverities',NULL,'Minor'),(488,'ticketstatus',NULL,'Closed'),(488,'ticketcategories',NULL,'Small Problem'),(488,'hours',NULL,'0.00000000'),(488,'days',NULL,'0.00000000'),(488,'createdtime',NULL,'2023-04-20 21:30:42'),(488,'modifiedby',NULL,'6'),(488,'ticket_title',NULL,'Clock-In Devise at SD-Downtown'),(488,'description',NULL,'Hello Blue Technology, \n\nWe would like to request a technician for the location below:\n\nAddress: 721 Market Street, San Francisco,  Super Duper-Downtown\nDate:  ASAP, If possible tomorrow April 7\nTime: 2PM PST \nAccess to Store:  C/o Staff \nDynamix Ref Number: 109919\nDevice Type: Dayforce Touch Clock\nConnection Type: Wireless\n\nWork Needed:\nOffline Clock Troubleshooting:-\n1.1Verify if the clock is receiving an IP address\n1.Go to the location the clock is mounted\n2. Place and hold your Finger on the Welcome to Dayforce HCM until the clock prompts you to enter the administrator PIN.\n3. Enter the PIN 4110 and press Enter.\n4. Tap Clock Information icon\n5. Verify if the clock has an IP address\n If the clock has an IP address\nTrigger a Call Home and a Software Update through the admin mode\nNote: If the clock goes on activation pending screen, trigger a Call home and a Software\nupdate again\n\n If the IP address is missing\n1. Disconnect the ethernet cable and plug it back again.\n2. Verify if there is an IP address under the Clock information\n3. If yes, trigger a Call home and Software update\n4. If no, connect the clock to an another ethernet/port or connect the clock to Static IP\n5. Trigger a Call home and Software update'),(488,'source',NULL,'CRM'),(488,'cf_855',NULL,'109919'),(488,'cf_869',NULL,'2023-04-07'),(488,'cf_871',NULL,'14:00:00'),(488,'cf_877',NULL,'2023-04-06'),(488,'cf_879',NULL,'15:59:00'),(488,'record_id',NULL,'231'),(488,'record_module',NULL,'HelpDesk'),(489,'label',NULL,'Dayforce clock'),(489,'ticket_no',NULL,'TKT000070'),(489,'assigned_user_id',NULL,'6'),(489,'parent_id',NULL,'12'),(489,'ticketpriorities',NULL,'Normal'),(489,'ticketseverities',NULL,'Minor'),(489,'ticketstatus',NULL,'Closed'),(489,'ticketcategories',NULL,'Small Problem'),(489,'hours',NULL,'0.00000000'),(489,'days',NULL,'0.00000000'),(489,'createdtime',NULL,'2023-04-20 21:34:11'),(489,'modifiedby',NULL,'6'),(489,'ticket_title',NULL,'Dayforce clock'),(489,'description',NULL,'Hello Blue Technology, \n\nWe would like to request a technician for the location below:\n\nAddress: 15991 Los Gatos Blvd., Bldg 3, Los Gatos,  Super Duper-Los Gatos\nDate:  ASAP, If possible tomorrow April 7\nTime: 3PM PST \nAccess to Store:  C/o Staff \nDynamix Ref Number: 109930\nDevice Type: Dayforce Touch Clock\nConnection Type: Wireless\n\nWork Needed:\nOffline Clock Troubleshooting:-\n1.1Verify if the clock is receiving an IP address\n1.Go to the location the clock is mounted\n2. Place and hold your Finger on the Welcome to Dayforce HCM until the clock prompts you to enter the administrator PIN.\n3. Enter the PIN 4110 and press Enter.\n4. Tap Clock Information icon\n5. Verify if the clock has an IP address\n If the clock has an IP address\nTrigger a Call Home and a Software Update through the admin mode\nNote: If the clock goes on activation pending screen, trigger a Call home and a Software\nupdate again\n\n If the IP address is missing\n1. Disconnect the ethernet cable and plug it back again.\n2. Verify if there is an IP address under the Clock information\n3. If yes, trigger a Call home and Software update\n4. If no, connect the clock to an another ethernet/port or connect the clock to Static IP\n5. Trigger a Call home and Software update'),(489,'source',NULL,'CRM'),(489,'cf_855',NULL,'109930'),(489,'cf_869',NULL,'2023-04-07'),(489,'cf_871',NULL,'15:00:00'),(489,'cf_877',NULL,'2023-04-06'),(489,'cf_879',NULL,'16:15:00'),(489,'record_id',NULL,'232'),(489,'record_module',NULL,'HelpDesk'),(490,'label',NULL,'Napa SD - DayForce Tablet Issues'),(490,'ticket_no',NULL,'TKT000071'),(490,'assigned_user_id',NULL,'6'),(490,'parent_id',NULL,'19'),(490,'ticketpriorities',NULL,'Normal'),(490,'ticketseverities',NULL,'Minor'),(490,'ticketstatus',NULL,'Closed'),(490,'ticketcategories',NULL,'Small Problem'),(490,'hours',NULL,'0.00000000'),(490,'days',NULL,'0.00000000'),(490,'createdtime',NULL,'2023-04-20 21:36:42'),(490,'modifiedby',NULL,'6'),(490,'ticket_title',NULL,'Napa SD - DayForce Tablet Issues'),(490,'description',NULL,'Hello Blue Technology, \n\nWe would like to request a technician for the location below:\n\nAddress: 3900 Bel Aire Plaza, Napa  Super Duper-Napa\nDate:  ASAP, If possible tomorrow April 7\nTime: 4PM PST \nAccess to Store:  C/o Staff \nDynamix Ref Number: 109936\nDevice Type: Dayforce Touch Clock\nConnection Type: Wireless\n\nWork Needed:\nOffline Clock Troubleshooting:-\n1.1Verify if the clock is receiving an IP address\n1.Go to the location the clock is mounted\n2. Place and hold your Finger on the Welcome to Dayforce HCM until the clock prompts you to enter the administrator PIN.\n3. Enter the PIN 4110 and press Enter.\n4. Tap Clock Information icon\n5. Verify if the clock has an IP address\n If the clock has an IP address\nTrigger a Call Home and a Software Update through the admin mode\nNote: If the clock goes on activation pending screen, trigger a Call home and a Software\nupdate again\n\n If the IP address is missing\n1. Disconnect the ethernet cable and plug it back again.\n2. Verify if there is an IP address under the Clock information\n3. If yes, trigger a Call home and Software update\n4. If no, connect the clock to an another ethernet/port or connect the clock to Static IP\n5. Trigger a Call home and Software update'),(490,'source',NULL,'CRM'),(490,'cf_855',NULL,'109936'),(490,'cf_869',NULL,'2023-04-07'),(490,'cf_871',NULL,'16:00:00'),(490,'cf_877',NULL,'2023-04-06'),(490,'cf_879',NULL,'18:19:00'),(490,'record_id',NULL,'233'),(490,'record_module',NULL,'HelpDesk'),(491,'label',NULL,'Troubleshoot Dayforce Offline at SD Castro'),(491,'ticket_no',NULL,'TKT000072'),(491,'assigned_user_id',NULL,'6'),(491,'parent_id',NULL,'5'),(491,'ticketpriorities',NULL,'Normal'),(491,'ticketseverities',NULL,'Minor'),(491,'ticketstatus',NULL,'Closed'),(491,'ticketcategories',NULL,'Small Problem'),(491,'hours',NULL,'0.00000000'),(491,'days',NULL,'0.00000000'),(491,'createdtime',NULL,'2023-04-20 21:38:51'),(491,'modifiedby',NULL,'6'),(491,'ticket_title',NULL,'Troubleshoot Dayforce Offline at SD Castro'),(491,'description',NULL,'Hello Blue Technology, \n\nWe would like to request a technician for the location below:\n\nAddress: 2304 Market Street, San Francisco  Super Duper-Castro\nDate:  ASAP, If possible tomorrow April 7\nTime: 5PM PST \nAccess to Store:  C/o Staff \nDynamix Ref Number: 109947\nDevice Type: Dayforce Touch Clock\nConnection Type: Wireless\n\nWork Needed:\nOffline Clock Troubleshooting:-\n1.1Verify if the clock is receiving an IP address\n1.Go to the location the clock is mounted\n2. Place and hold your Finger on the Welcome to Dayforce HCM until the clock prompts you to enter the administrator PIN.\n3. Enter the PIN 4110 and press Enter.\n4. Tap Clock Information icon\n5. Verify if the clock has an IP address\n If the clock has an IP address\nTrigger a Call Home and a Software Update through the admin mode\nNote: If the clock goes on activation pending screen, trigger a Call home and a Software\nupdate again\n\n If the IP address is missing\n1. Disconnect the ethernet cable and plug it back again.\n2. Verify if there is an IP address under the Clock information\n3. If yes, trigger a Call home and Software update\n4. If no, connect the clock to an another ethernet/port or connect the clock to Static IP\n5. Trigger a Call home and Software update\n\n\nRegards, \nClaudette'),(491,'source',NULL,'CRM'),(491,'cf_855',NULL,'109947'),(491,'cf_869',NULL,'2023-04-07'),(491,'cf_871',NULL,'17:00:00'),(491,'cf_877',NULL,'2023-04-06'),(491,'cf_879',NULL,'18:41:00'),(491,'record_id',NULL,'234'),(491,'record_module',NULL,'HelpDesk'),(492,'assigned_user_id','6','9'),(492,'modifiedby','1','6'),(492,'cf_873','','2023-04-06'),(492,'cf_875','','21:59:00'),(493,'assigned_user_id','6','9'),(493,'cf_873','','2023-04-06'),(493,'cf_875','','21:59:00'),(494,'assigned_user_id','6','9'),(494,'cf_873','','2023-04-06'),(494,'cf_875','','21:57:00'),(495,'assigned_user_id','6','9'),(495,'modifiedby','1','6'),(495,'cf_873','','2023-04-06'),(495,'cf_875','','21:58:00'),(496,'label',NULL,'Ticket Number : TKT000069 Clock-In Devise at SD-Downtown'),(496,'date_start',NULL,'2023-04-20'),(496,'activitytype',NULL,'Emails'),(496,'assigned_user_id',NULL,'1'),(496,'subject',NULL,'Ticket Number : TKT000069 Clock-In Devise at SD-Downtown'),(496,'description',NULL,'Ticket ID : 231&lt;br&gt;Ticket Title : Clock-In Devise at SD-Downtown&lt;br&gt;&lt;br&gt;\n								Dear Ismodes JC,&lt;br&gt;&lt;br&gt;\n								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;\n								Ticket No : TKT000069&lt;br&gt;\n								Status : Closed&lt;br&gt;\n								Category : Small Problem&lt;br&gt;\n								Severity : Minor&lt;br&gt;\n								Priority : Normal&lt;br&gt;&lt;br&gt;\n								Description : &lt;br&gt;Hello Blue Technology, &lt;br /&gt;\n&lt;br /&gt;\nWe would like to request a technician for the location below:&lt;br /&gt;\n&lt;br /&gt;\nAddress: 721 Market Street, San Francisco,  Super Duper-Downtown&lt;br /&gt;\nDate:  ASAP, If possible tomorrow April 7&lt;br /&gt;\nTime: 2PM PST &lt;br /&gt;\nAccess to Store:  C/o Staff &lt;br /&gt;\nDynamix Ref Number: 109919&lt;br /&gt;\nDevice Type: Dayforce Touch Clock&lt;br /&gt;\nConnection Type: Wireless&lt;br /&gt;\n&lt;br /&gt;\nWork Needed:&lt;br /&gt;\nOffline Clock Troubleshooting:-&lt;br /&gt;\n1.1Verify if the clock is receiving an IP address&lt;br /&gt;\n1.Go to the location the clock is mounted&lt;br /&gt;\n2. Place and hold your Finger on the Welcome to Dayforce HCM until the clock prompts you to enter the administrator PIN.&lt;br /&gt;\n3. Enter the PIN 4110 and press Enter.&lt;br /&gt;\n4. Tap Clock Information icon&lt;br /&gt;\n5. Verify if the clock has an IP address&lt;br /&gt;\n If the clock has an IP address&lt;br /&gt;\nTrigger a Call Home and a Software Update through the admin mode&lt;br /&gt;\nNote: If the clock goes on activation pending screen, trigger a Call home and a Software&lt;br /&gt;\nupdate again&lt;br /&gt;\n&lt;br /&gt;\n If the IP address is missing&lt;br /&gt;\n1. Disconnect the ethernet cable and plug it back again.&lt;br /&gt;\n2. Verify if there is an IP address under the Clock information&lt;br /&gt;\n3. If yes, trigger a Call home and Software update&lt;br /&gt;\n4. If no, connect the clock to an another ethernet/port or connect the clock to Static IP&lt;br /&gt;\n5. Trigger a Call home and Software update&lt;br&gt;&lt;br&gt;\n								Solution : &lt;br&gt;\n								&lt;br&gt;&lt;br&gt;\n								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;'),(496,'time_start',NULL,'21:45:02'),(496,'createdtime',NULL,'2023-04-20 21:45:02'),(496,'modifiedby',NULL,'1'),(496,'from_email',NULL,'admin@mybluetechnology.com'),(496,'saved_toid',NULL,'[&quot;&quot;,&quot;angel@mybluetechnology.com&quot;]'),(496,'ccmail',NULL,'[&quot;&quot;]'),(496,'bccmail',NULL,'[&quot;&quot;]'),(496,'parent_id',NULL,'231@1|'),(496,'email_flag',NULL,'SENT'),(496,'source',NULL,'CRM'),(496,'record_id',NULL,'235'),(496,'record_module',NULL,'Emails'),(498,'assigned_user_id','6','9'),(498,'cf_873','','2023-04-06'),(498,'cf_875','','21:57:00'),(499,'label',NULL,'Ticket Number : TKT000070 Dayforce clock'),(499,'date_start',NULL,'2023-04-20'),(499,'activitytype',NULL,'Emails'),(499,'assigned_user_id',NULL,'1'),(499,'subject',NULL,'Ticket Number : TKT000070 Dayforce clock'),(499,'description',NULL,'Ticket ID : 232&lt;br&gt;Ticket Title : Dayforce clock&lt;br&gt;&lt;br&gt;\n								Dear Ismodes JC,&lt;br&gt;&lt;br&gt;\n								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;\n								Ticket No : TKT000070&lt;br&gt;\n								Status : Closed&lt;br&gt;\n								Category : Small Problem&lt;br&gt;\n								Severity : Minor&lt;br&gt;\n								Priority : Normal&lt;br&gt;&lt;br&gt;\n								Description : &lt;br&gt;Hello Blue Technology, &lt;br /&gt;\n&lt;br /&gt;\nWe would like to request a technician for the location below:&lt;br /&gt;\n&lt;br /&gt;\nAddress: 15991 Los Gatos Blvd., Bldg 3, Los Gatos,  Super Duper-Los Gatos&lt;br /&gt;\nDate:  ASAP, If possible tomorrow April 7&lt;br /&gt;\nTime: 3PM PST &lt;br /&gt;\nAccess to Store:  C/o Staff &lt;br /&gt;\nDynamix Ref Number: 109930&lt;br /&gt;\nDevice Type: Dayforce Touch Clock&lt;br /&gt;\nConnection Type: Wireless&lt;br /&gt;\n&lt;br /&gt;\nWork Needed:&lt;br /&gt;\nOffline Clock Troubleshooting:-&lt;br /&gt;\n1.1Verify if the clock is receiving an IP address&lt;br /&gt;\n1.Go to the location the clock is mounted&lt;br /&gt;\n2. Place and hold your Finger on the Welcome to Dayforce HCM until the clock prompts you to enter the administrator PIN.&lt;br /&gt;\n3. Enter the PIN 4110 and press Enter.&lt;br /&gt;\n4. Tap Clock Information icon&lt;br /&gt;\n5. Verify if the clock has an IP address&lt;br /&gt;\n If the clock has an IP address&lt;br /&gt;\nTrigger a Call Home and a Software Update through the admin mode&lt;br /&gt;\nNote: If the clock goes on activation pending screen, trigger a Call home and a Software&lt;br /&gt;\nupdate again&lt;br /&gt;\n&lt;br /&gt;\n If the IP address is missing&lt;br /&gt;\n1. Disconnect the ethernet cable and plug it back again.&lt;br /&gt;\n2. Verify if there is an IP address under the Clock information&lt;br /&gt;\n3. If yes, trigger a Call home and Software update&lt;br /&gt;\n4. If no, connect the clock to an another ethernet/port or connect the clock to Static IP&lt;br /&gt;\n5. Trigger a Call home and Software update&lt;br&gt;&lt;br&gt;\n								Solution : &lt;br&gt;\n								&lt;br&gt;&lt;br&gt;\n								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;'),(499,'time_start',NULL,'21:45:08'),(499,'createdtime',NULL,'2023-04-20 21:45:08'),(499,'modifiedby',NULL,'1'),(499,'from_email',NULL,'admin@mybluetechnology.com'),(499,'saved_toid',NULL,'[&quot;&quot;,&quot;angel@mybluetechnology.com&quot;]'),(499,'ccmail',NULL,'[&quot;&quot;]'),(499,'bccmail',NULL,'[&quot;&quot;]'),(499,'parent_id',NULL,'232@1|'),(499,'email_flag',NULL,'SENT'),(499,'source',NULL,'CRM'),(499,'record_id',NULL,'236'),(499,'record_module',NULL,'Emails'),(501,'label',NULL,'Ticket Number : TKT000071 Napa SD - DayForce Tablet Issues'),(501,'date_start',NULL,'2023-04-20'),(501,'activitytype',NULL,'Emails'),(501,'assigned_user_id',NULL,'1'),(501,'subject',NULL,'Ticket Number : TKT000071 Napa SD - DayForce Tablet Issues'),(501,'description',NULL,'Ticket ID : 233&lt;br&gt;Ticket Title : Napa SD - DayForce Tablet Issues&lt;br&gt;&lt;br&gt;\n								Dear Ismodes JC,&lt;br&gt;&lt;br&gt;\n								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;\n								Ticket No : TKT000071&lt;br&gt;\n								Status : Closed&lt;br&gt;\n								Category : Small Problem&lt;br&gt;\n								Severity : Minor&lt;br&gt;\n								Priority : Normal&lt;br&gt;&lt;br&gt;\n								Description : &lt;br&gt;Hello Blue Technology, &lt;br /&gt;\n&lt;br /&gt;\nWe would like to request a technician for the location below:&lt;br /&gt;\n&lt;br /&gt;\nAddress: 3900 Bel Aire Plaza, Napa  Super Duper-Napa&lt;br /&gt;\nDate:  ASAP, If possible tomorrow April 7&lt;br /&gt;\nTime: 4PM PST &lt;br /&gt;\nAccess to Store:  C/o Staff &lt;br /&gt;\nDynamix Ref Number: 109936&lt;br /&gt;\nDevice Type: Dayforce Touch Clock&lt;br /&gt;\nConnection Type: Wireless&lt;br /&gt;\n&lt;br /&gt;\nWork Needed:&lt;br /&gt;\nOffline Clock Troubleshooting:-&lt;br /&gt;\n1.1Verify if the clock is receiving an IP address&lt;br /&gt;\n1.Go to the location the clock is mounted&lt;br /&gt;\n2. Place and hold your Finger on the Welcome to Dayforce HCM until the clock prompts you to enter the administrator PIN.&lt;br /&gt;\n3. Enter the PIN 4110 and press Enter.&lt;br /&gt;\n4. Tap Clock Information icon&lt;br /&gt;\n5. Verify if the clock has an IP address&lt;br /&gt;\n If the clock has an IP address&lt;br /&gt;\nTrigger a Call Home and a Software Update through the admin mode&lt;br /&gt;\nNote: If the clock goes on activation pending screen, trigger a Call home and a Software&lt;br /&gt;\nupdate again&lt;br /&gt;\n&lt;br /&gt;\n If the IP address is missing&lt;br /&gt;\n1. Disconnect the ethernet cable and plug it back again.&lt;br /&gt;\n2. Verify if there is an IP address under the Clock information&lt;br /&gt;\n3. If yes, trigger a Call home and Software update&lt;br /&gt;\n4. If no, connect the clock to an another ethernet/port or connect the clock to Static IP&lt;br /&gt;\n5. Trigger a Call home and Software update&lt;br&gt;&lt;br&gt;\n								Solution : &lt;br&gt;\n								&lt;br&gt;&lt;br&gt;\n								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;'),(501,'time_start',NULL,'21:45:16'),(501,'createdtime',NULL,'2023-04-20 21:45:16'),(501,'modifiedby',NULL,'1'),(501,'from_email',NULL,'admin@mybluetechnology.com'),(501,'saved_toid',NULL,'[&quot;&quot;,&quot;jc@mybluetechnology.com&quot;]'),(501,'ccmail',NULL,'[&quot;&quot;]'),(501,'bccmail',NULL,'[&quot;&quot;]'),(501,'parent_id',NULL,'233@1|'),(501,'email_flag',NULL,'SENT'),(501,'source',NULL,'CRM'),(501,'record_id',NULL,'237'),(501,'record_module',NULL,'Emails'),(503,'label',NULL,'Ticket Number : TKT000072 Troubleshoot Dayforce Offline at SD Castro'),(503,'date_start',NULL,'2023-04-20'),(503,'activitytype',NULL,'Emails'),(503,'assigned_user_id',NULL,'1'),(503,'subject',NULL,'Ticket Number : TKT000072 Troubleshoot Dayforce Offline at SD Castro'),(503,'description',NULL,'Ticket ID : 234&lt;br&gt;Ticket Title : Troubleshoot Dayforce Offline at SD Castro&lt;br&gt;&lt;br&gt;\n								Dear Ismodes JC,&lt;br&gt;&lt;br&gt;\n								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;\n								Ticket No : TKT000072&lt;br&gt;\n								Status : Closed&lt;br&gt;\n								Category : Small Problem&lt;br&gt;\n								Severity : Minor&lt;br&gt;\n								Priority : Normal&lt;br&gt;&lt;br&gt;\n								Description : &lt;br&gt;Hello Blue Technology, &lt;br /&gt;\n&lt;br /&gt;\nWe would like to request a technician for the location below:&lt;br /&gt;\n&lt;br /&gt;\nAddress: 2304 Market Street, San Francisco  Super Duper-Castro&lt;br /&gt;\nDate:  ASAP, If possible tomorrow April 7&lt;br /&gt;\nTime: 5PM PST &lt;br /&gt;\nAccess to Store:  C/o Staff &lt;br /&gt;\nDynamix Ref Number: 109947&lt;br /&gt;\nDevice Type: Dayforce Touch Clock&lt;br /&gt;\nConnection Type: Wireless&lt;br /&gt;\n&lt;br /&gt;\nWork Needed:&lt;br /&gt;\nOffline Clock Troubleshooting:-&lt;br /&gt;\n1.1Verify if the clock is receiving an IP address&lt;br /&gt;\n1.Go to the location the clock is mounted&lt;br /&gt;\n2. Place and hold your Finger on the Welcome to Dayforce HCM until the clock prompts you to enter the administrator PIN.&lt;br /&gt;\n3. Enter the PIN 4110 and press Enter.&lt;br /&gt;\n4. Tap Clock Information icon&lt;br /&gt;\n5. Verify if the clock has an IP address&lt;br /&gt;\n If the clock has an IP address&lt;br /&gt;\nTrigger a Call Home and a Software Update through the admin mode&lt;br /&gt;\nNote: If the clock goes on activation pending screen, trigger a Call home and a Software&lt;br /&gt;\nupdate again&lt;br /&gt;\n&lt;br /&gt;\n If the IP address is missing&lt;br /&gt;\n1. Disconnect the ethernet cable and plug it back again.&lt;br /&gt;\n2. Verify if there is an IP address under the Clock information&lt;br /&gt;\n3. If yes, trigger a Call home and Software update&lt;br /&gt;\n4. If no, connect the clock to an another ethernet/port or connect the clock to Static IP&lt;br /&gt;\n5. Trigger a Call home and Software update&lt;br /&gt;\n&lt;br /&gt;\n&lt;br /&gt;\nRegards, &lt;br /&gt;\nClaudette&lt;br&gt;&lt;br&gt;\n								Solution : &lt;br&gt;\n								&lt;br&gt;&lt;br&gt;\n								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;'),(503,'time_start',NULL,'21:45:23'),(503,'createdtime',NULL,'2023-04-20 21:45:23'),(503,'modifiedby',NULL,'1'),(503,'from_email',NULL,'admin@mybluetechnology.com'),(503,'saved_toid',NULL,'[&quot;&quot;,&quot;angel@mybluetechnology.com&quot;]'),(503,'ccmail',NULL,'[&quot;&quot;]'),(503,'bccmail',NULL,'[&quot;&quot;]'),(503,'parent_id',NULL,'234@1|'),(503,'email_flag',NULL,'SENT'),(503,'source',NULL,'CRM'),(503,'record_id',NULL,'238'),(503,'record_module',NULL,'Emails'),(505,'label',NULL,'Ticket Number : TKT000067 Dayforce Tablet'),(505,'date_start',NULL,'2023-04-20'),(505,'activitytype',NULL,'Emails'),(505,'assigned_user_id',NULL,'1'),(505,'subject',NULL,'Ticket Number : TKT000067 Dayforce Tablet'),(505,'description',NULL,'Ticket ID : 227&lt;br&gt;Ticket Title : Dayforce Tablet&lt;br&gt;&lt;br&gt;\n								Dear Solorzano Angel,&lt;br&gt;&lt;br&gt;\n								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;\n								Ticket No : TKT000067&lt;br&gt;\n								Status : Closed&lt;br&gt;\n								Category : Small Problem&lt;br&gt;\n								Severity : Minor&lt;br&gt;\n								Priority : Normal&lt;br&gt;&lt;br&gt;\n								Description : &lt;br&gt;Hello Blue Technology, &lt;br /&gt;\n&lt;br /&gt;\nWe would like to request a technician for the location below:&lt;br /&gt;\n&lt;br /&gt;\nAddress: 3 Serramonte Center Space #662, Daly City, Super Duper-Serramonte&lt;br /&gt;\nDate:  ASAP, If possible tomorrow April 7&lt;br /&gt;\nTime: 1PM PST &lt;br /&gt;\nAccess to Store:  C/o Staff &lt;br /&gt;\nDynamix Ref Number: 109842&lt;br /&gt;\nDevice Type: Dayforce Touch Clock&lt;br /&gt;\nConnection Type: Wireless&lt;br /&gt;\n&lt;br /&gt;\nWork Needed:&lt;br /&gt;\nOffline Clock Troubleshooting:-&lt;br /&gt;\n1.1Verify if the clock is receiving an IP address&lt;br /&gt;\n1.Go to the location the clock is mounted&lt;br /&gt;\n2. Place and hold your Finger on the Welcome to Dayforce HCM until the clock prompts you to enter the administrator PIN.&lt;br /&gt;\n3. Enter the PIN 4110 and press Enter.&lt;br /&gt;\n4. Tap Clock Information icon&lt;br /&gt;\n5. Verify if the clock has an IP address&lt;br /&gt;\n If the clock has an IP address&lt;br /&gt;\nTrigger a Call Home and a Software Update through the admin mode&lt;br /&gt;\nNote: If the clock goes on activation pending screen, trigger a Call home and a Software&lt;br /&gt;\nupdate again&lt;br /&gt;\n&lt;br /&gt;\n If the IP address is missing&lt;br /&gt;\n1. Disconnect the ethernet cable and plug it back again.&lt;br /&gt;\n2. Verify if there is an IP address under the Clock information&lt;br /&gt;\n3. If yes, trigger a Call home and Software update&lt;br /&gt;\n4. If no, connect the clock to an another ethernet/port or connect the clock to Static IP&lt;br /&gt;\n5. Trigger a Call home and Software update&lt;br&gt;&lt;br&gt;\n								Solution : &lt;br&gt;\n								&lt;br&gt;&lt;br&gt;\n								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;'),(505,'time_start',NULL,'21:45:32'),(505,'createdtime',NULL,'2023-04-20 21:45:32'),(505,'modifiedby',NULL,'1'),(505,'from_email',NULL,'admin@mybluetechnology.com'),(505,'saved_toid',NULL,'[&quot;&quot;,&quot;angel@mybluetechnology.com&quot;]'),(505,'ccmail',NULL,'[&quot;&quot;]'),(505,'bccmail',NULL,'[&quot;&quot;]'),(505,'parent_id',NULL,'227@1|'),(505,'email_flag',NULL,'SENT'),(505,'source',NULL,'CRM'),(505,'record_id',NULL,'239'),(505,'record_module',NULL,'Emails'),(507,'label',NULL,'Ticket Number : TKT000069 Clock-In Devise at SD-Downtown'),(507,'date_start',NULL,'2023-04-20'),(507,'activitytype',NULL,'Emails'),(507,'assigned_user_id',NULL,'1'),(507,'subject',NULL,'Ticket Number : TKT000069 Clock-In Devise at SD-Downtown'),(507,'description',NULL,'Ticket ID : 231&lt;br&gt;Ticket Title : Clock-In Devise at SD-Downtown&lt;br&gt;&lt;br&gt;\n								Dear Solorzano Angel,&lt;br&gt;&lt;br&gt;\n								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;\n								Ticket No : TKT000069&lt;br&gt;\n								Status : Closed&lt;br&gt;\n								Category : Small Problem&lt;br&gt;\n								Severity : Minor&lt;br&gt;\n								Priority : Normal&lt;br&gt;&lt;br&gt;\n								Description : &lt;br&gt;Hello Blue Technology, &lt;br /&gt;\n&lt;br /&gt;\nWe would like to request a technician for the location below:&lt;br /&gt;\n&lt;br /&gt;\nAddress: 721 Market Street, San Francisco,  Super Duper-Downtown&lt;br /&gt;\nDate:  ASAP, If possible tomorrow April 7&lt;br /&gt;\nTime: 2PM PST &lt;br /&gt;\nAccess to Store:  C/o Staff &lt;br /&gt;\nDynamix Ref Number: 109919&lt;br /&gt;\nDevice Type: Dayforce Touch Clock&lt;br /&gt;\nConnection Type: Wireless&lt;br /&gt;\n&lt;br /&gt;\nWork Needed:&lt;br /&gt;\nOffline Clock Troubleshooting:-&lt;br /&gt;\n1.1Verify if the clock is receiving an IP address&lt;br /&gt;\n1.Go to the location the clock is mounted&lt;br /&gt;\n2. Place and hold your Finger on the Welcome to Dayforce HCM until the clock prompts you to enter the administrator PIN.&lt;br /&gt;\n3. Enter the PIN 4110 and press Enter.&lt;br /&gt;\n4. Tap Clock Information icon&lt;br /&gt;\n5. Verify if the clock has an IP address&lt;br /&gt;\n If the clock has an IP address&lt;br /&gt;\nTrigger a Call Home and a Software Update through the admin mode&lt;br /&gt;\nNote: If the clock goes on activation pending screen, trigger a Call home and a Software&lt;br /&gt;\nupdate again&lt;br /&gt;\n&lt;br /&gt;\n If the IP address is missing&lt;br /&gt;\n1. Disconnect the ethernet cable and plug it back again.&lt;br /&gt;\n2. Verify if there is an IP address under the Clock information&lt;br /&gt;\n3. If yes, trigger a Call home and Software update&lt;br /&gt;\n4. If no, connect the clock to an another ethernet/port or connect the clock to Static IP&lt;br /&gt;\n5. Trigger a Call home and Software update&lt;br&gt;&lt;br&gt;\n								Solution : &lt;br&gt;\n								&lt;br&gt;&lt;br&gt;\n								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;'),(507,'time_start',NULL,'21:45:42'),(507,'createdtime',NULL,'2023-04-20 21:45:42'),(507,'modifiedby',NULL,'1'),(507,'from_email',NULL,'admin@mybluetechnology.com'),(507,'saved_toid',NULL,'[&quot;&quot;,&quot;angel@mybluetechnology.com&quot;]'),(507,'ccmail',NULL,'[&quot;&quot;]'),(507,'bccmail',NULL,'[&quot;&quot;]'),(507,'parent_id',NULL,'231@1|'),(507,'email_flag',NULL,'SENT'),(507,'source',NULL,'CRM'),(507,'record_id',NULL,'240'),(507,'record_module',NULL,'Emails'),(509,'label',NULL,'Ticket Number : TKT000070 Dayforce clock'),(509,'date_start',NULL,'2023-04-20'),(509,'activitytype',NULL,'Emails'),(509,'assigned_user_id',NULL,'1'),(509,'subject',NULL,'Ticket Number : TKT000070 Dayforce clock'),(509,'description',NULL,'Ticket ID : 232&lt;br&gt;Ticket Title : Dayforce clock&lt;br&gt;&lt;br&gt;\n								Dear Solorzano Angel,&lt;br&gt;&lt;br&gt;\n								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;\n								Ticket No : TKT000070&lt;br&gt;\n								Status : Closed&lt;br&gt;\n								Category : Small Problem&lt;br&gt;\n								Severity : Minor&lt;br&gt;\n								Priority : Normal&lt;br&gt;&lt;br&gt;\n								Description : &lt;br&gt;Hello Blue Technology, &lt;br /&gt;\n&lt;br /&gt;\nWe would like to request a technician for the location below:&lt;br /&gt;\n&lt;br /&gt;\nAddress: 15991 Los Gatos Blvd., Bldg 3, Los Gatos,  Super Duper-Los Gatos&lt;br /&gt;\nDate:  ASAP, If possible tomorrow April 7&lt;br /&gt;\nTime: 3PM PST &lt;br /&gt;\nAccess to Store:  C/o Staff &lt;br /&gt;\nDynamix Ref Number: 109930&lt;br /&gt;\nDevice Type: Dayforce Touch Clock&lt;br /&gt;\nConnection Type: Wireless&lt;br /&gt;\n&lt;br /&gt;\nWork Needed:&lt;br /&gt;\nOffline Clock Troubleshooting:-&lt;br /&gt;\n1.1Verify if the clock is receiving an IP address&lt;br /&gt;\n1.Go to the location the clock is mounted&lt;br /&gt;\n2. Place and hold your Finger on the Welcome to Dayforce HCM until the clock prompts you to enter the administrator PIN.&lt;br /&gt;\n3. Enter the PIN 4110 and press Enter.&lt;br /&gt;\n4. Tap Clock Information icon&lt;br /&gt;\n5. Verify if the clock has an IP address&lt;br /&gt;\n If the clock has an IP address&lt;br /&gt;\nTrigger a Call Home and a Software Update through the admin mode&lt;br /&gt;\nNote: If the clock goes on activation pending screen, trigger a Call home and a Software&lt;br /&gt;\nupdate again&lt;br /&gt;\n&lt;br /&gt;\n If the IP address is missing&lt;br /&gt;\n1. Disconnect the ethernet cable and plug it back again.&lt;br /&gt;\n2. Verify if there is an IP address under the Clock information&lt;br /&gt;\n3. If yes, trigger a Call home and Software update&lt;br /&gt;\n4. If no, connect the clock to an another ethernet/port or connect the clock to Static IP&lt;br /&gt;\n5. Trigger a Call home and Software update&lt;br&gt;&lt;br&gt;\n								Solution : &lt;br&gt;\n								&lt;br&gt;&lt;br&gt;\n								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;'),(509,'time_start',NULL,'21:45:51'),(509,'createdtime',NULL,'2023-04-20 21:45:51'),(509,'modifiedby',NULL,'1'),(509,'from_email',NULL,'admin@mybluetechnology.com'),(509,'saved_toid',NULL,'[&quot;&quot;,&quot;angel@mybluetechnology.com&quot;]'),(509,'ccmail',NULL,'[&quot;&quot;]'),(509,'bccmail',NULL,'[&quot;&quot;]'),(509,'parent_id',NULL,'232@1|'),(509,'email_flag',NULL,'SENT'),(509,'source',NULL,'CRM'),(509,'record_id',NULL,'241'),(509,'record_module',NULL,'Emails'),(511,'label',NULL,'Ticket Number : TKT000068 Run a test why expo printer didnt work on offline mode'),(511,'date_start',NULL,'2023-04-20'),(511,'activitytype',NULL,'Emails'),(511,'assigned_user_id',NULL,'1'),(511,'subject',NULL,'Ticket Number : TKT000068 Run a test why expo printer didnt work on offline mode'),(511,'description',NULL,'Ticket ID : 228&lt;br&gt;Ticket Title : Run a test why expo printer didnt work on offline mode&lt;br&gt;&lt;br&gt;\n								Dear Solorzano Angel,&lt;br&gt;&lt;br&gt;\n								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;\n								Ticket No : TKT000068&lt;br&gt;\n								Status : Closed&lt;br&gt;\n								Category : Small Problem&lt;br&gt;\n								Severity : Minor&lt;br&gt;\n								Priority : Normal&lt;br&gt;&lt;br&gt;\n								Description : &lt;br&gt;Hello Blue Technology, &lt;br /&gt;\n &lt;br /&gt;\nWe would like to request a technician for the location below:&lt;br /&gt;\n&lt;br /&gt;\n &lt;br /&gt;\n&lt;br /&gt;\nAddress: 2049 Fillmore Street, The Tailor&#039;s Son&lt;br /&gt;\n&lt;br /&gt;\nDate: April 10, Monday&lt;br /&gt;\n&lt;br /&gt;\nTime: 8:30 AM PST&lt;br /&gt;\n&lt;br /&gt;\nAccess to Store:  Granted c/o Kitchen Staff &lt;br /&gt;\n&lt;br /&gt;\nDynamix Ref Number: 109938&lt;br /&gt;\n&lt;br /&gt;\nDevice Type: Expo Printer&lt;br /&gt;\n&lt;br /&gt;\nConnection Type: Wired&lt;br /&gt;\n &lt;br /&gt;\n&lt;br /&gt;\nWork Needed:&lt;br /&gt;\nRun a test on the expo printer while on its offline mode. &lt;br /&gt;\n&lt;br /&gt;\n&lt;br /&gt;\n&lt;br /&gt;\nRegards, &lt;br /&gt;\nClaudette&lt;br&gt;&lt;br&gt;\n								Solution : &lt;br&gt;\n								&lt;br&gt;&lt;br&gt;\n								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;'),(511,'time_start',NULL,'21:46:01'),(511,'createdtime',NULL,'2023-04-20 21:46:01'),(511,'modifiedby',NULL,'1'),(511,'from_email',NULL,'admin@mybluetechnology.com'),(511,'saved_toid',NULL,'[&quot;&quot;,&quot;angel@mybluetechnology.com&quot;]'),(511,'ccmail',NULL,'[&quot;&quot;]'),(511,'bccmail',NULL,'[&quot;&quot;]'),(511,'parent_id',NULL,'228@1|'),(511,'email_flag',NULL,'SENT'),(511,'source',NULL,'CRM'),(511,'record_id',NULL,'242'),(511,'record_module',NULL,'Emails'),(513,'modifiedby','1','6'),(514,'modifiedby','1','6'),(515,'label',NULL,'Ticket Number : TKT000072 Troubleshoot Dayforce Offline at SD Castro'),(515,'date_start',NULL,'2023-04-20'),(515,'activitytype',NULL,'Emails'),(515,'assigned_user_id',NULL,'1'),(515,'subject',NULL,'Ticket Number : TKT000072 Troubleshoot Dayforce Offline at SD Castro'),(515,'description',NULL,'Ticket ID : 234&lt;br&gt;Ticket Title : Troubleshoot Dayforce Offline at SD Castro&lt;br&gt;&lt;br&gt;\n								Dear Solorzano Angel,&lt;br&gt;&lt;br&gt;\n								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;\n								Ticket No : TKT000072&lt;br&gt;\n								Status : Closed&lt;br&gt;\n								Category : Small Problem&lt;br&gt;\n								Severity : Minor&lt;br&gt;\n								Priority : Normal&lt;br&gt;&lt;br&gt;\n								Description : &lt;br&gt;Hello Blue Technology, &lt;br /&gt;\n&lt;br /&gt;\nWe would like to request a technician for the location below:&lt;br /&gt;\n&lt;br /&gt;\nAddress: 2304 Market Street, San Francisco  Super Duper-Castro&lt;br /&gt;\nDate:  ASAP, If possible tomorrow April 7&lt;br /&gt;\nTime: 5PM PST &lt;br /&gt;\nAccess to Store:  C/o Staff &lt;br /&gt;\nDynamix Ref Number: 109947&lt;br /&gt;\nDevice Type: Dayforce Touch Clock&lt;br /&gt;\nConnection Type: Wireless&lt;br /&gt;\n&lt;br /&gt;\nWork Needed:&lt;br /&gt;\nOffline Clock Troubleshooting:-&lt;br /&gt;\n1.1Verify if the clock is receiving an IP address&lt;br /&gt;\n1.Go to the location the clock is mounted&lt;br /&gt;\n2. Place and hold your Finger on the Welcome to Dayforce HCM until the clock prompts you to enter the administrator PIN.&lt;br /&gt;\n3. Enter the PIN 4110 and press Enter.&lt;br /&gt;\n4. Tap Clock Information icon&lt;br /&gt;\n5. Verify if the clock has an IP address&lt;br /&gt;\n If the clock has an IP address&lt;br /&gt;\nTrigger a Call Home and a Software Update through the admin mode&lt;br /&gt;\nNote: If the clock goes on activation pending screen, trigger a Call home and a Software&lt;br /&gt;\nupdate again&lt;br /&gt;\n&lt;br /&gt;\n If the IP address is missing&lt;br /&gt;\n1. Disconnect the ethernet cable and plug it back again.&lt;br /&gt;\n2. Verify if there is an IP address under the Clock information&lt;br /&gt;\n3. If yes, trigger a Call home and Software update&lt;br /&gt;\n4. If no, connect the clock to an another ethernet/port or connect the clock to Static IP&lt;br /&gt;\n5. Trigger a Call home and Software update&lt;br /&gt;\n&lt;br /&gt;\n&lt;br /&gt;\nRegards, &lt;br /&gt;\nClaudette&lt;br&gt;&lt;br&gt;\n								Solution : &lt;br&gt;\n								&lt;br&gt;&lt;br&gt;\n								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;'),(515,'time_start',NULL,'22:00:02'),(515,'createdtime',NULL,'2023-04-20 22:00:02'),(515,'modifiedby',NULL,'1'),(515,'from_email',NULL,'admin@mybluetechnology.com'),(515,'saved_toid',NULL,'[&quot;&quot;,&quot;angel@mybluetechnology.com&quot;]'),(515,'ccmail',NULL,'[&quot;&quot;]'),(515,'bccmail',NULL,'[&quot;&quot;]'),(515,'parent_id',NULL,'234@1|'),(515,'email_flag',NULL,'SENT'),(515,'source',NULL,'CRM'),(515,'record_id',NULL,'243'),(515,'record_module',NULL,'Emails'),(517,'label',NULL,'Printer Red Light On'),(517,'ticket_no',NULL,'TKT000073'),(517,'assigned_user_id',NULL,'6'),(517,'parent_id',NULL,'24'),(517,'ticketpriorities',NULL,'Normal'),(517,'ticketseverities',NULL,'Minor'),(517,'ticketstatus',NULL,'Closed'),(517,'ticketcategories',NULL,'Small Problem'),(517,'hours',NULL,'0.00000000'),(517,'days',NULL,'0.00000000'),(517,'createdtime',NULL,'2023-04-20 22:05:51'),(517,'modifiedby',NULL,'6'),(517,'ticket_title',NULL,'Printer Red Light On'),(517,'description',NULL,'Hello BlueTechnology,\n\n \n\nWe would like to request a technician for the location below:\n\n \n\nAddress: 2175 Chestnut Street-Delarosa Marina\nDate: April 12, 2023, Tuesday\nTime: 10:00 AM PST\nAccess to Store: Granted c/o Staff\nDynamix Ref Number: 109843\nDevice Type: Printer\nConnection Type: Wired\n\n \n\nWork Needed:\n\n \n\nTask :\n\nRun a test on the Printer showing Red Light On.\nGet the serial number of the printer. \n \n\nTroubleshooting Steps taken:\n\n  Nothing due to GM are not reachable. We contacted multiple time but unsuccessful.'),(517,'source',NULL,'CRM'),(517,'cf_855',NULL,'109843'),(517,'cf_869',NULL,'2023-04-12'),(517,'cf_871',NULL,'10:00:00'),(517,'cf_877',NULL,'2023-04-10'),(517,'cf_879',NULL,'10:59:00'),(517,'record_id',NULL,'244'),(517,'record_module',NULL,'HelpDesk'),(518,'label',NULL,'Reconnect Dayforce Touchclocks Wirelessly to BOHTC / 98 Mission Street'),(518,'ticket_no',NULL,'TKT000074'),(518,'assigned_user_id',NULL,'6'),(518,'ticketpriorities',NULL,'Normal'),(518,'ticketseverities',NULL,'Minor'),(518,'ticketstatus',NULL,'Closed'),(518,'ticketcategories',NULL,'Small Problem'),(518,'hours',NULL,'0.00000000'),(518,'days',NULL,'0.00000000'),(518,'createdtime',NULL,'2023-04-20 22:11:39'),(518,'modifiedby',NULL,'6'),(518,'ticket_title',NULL,'Reconnect Dayforce Touchclocks Wirelessly to BOHTC / 98 Mission Street'),(518,'description',NULL,'Hello JC,\n\n \nWe would like to request a technician for the location below:\n\n \n\nAddress: 98 Mission Street\n\nDate: 04/11/2022\n\nTime: 04:00 PM PST\n\nAccess to Store: C/o Staff\n\nDynamix Ref Number: 109907\n\nDevice Type: Dayforce Touchclocks\n\nConnection Type: Wireless\n \n\nWork Needed:\nTask 1: Reboot the Clock\nTask 2: Reconnect the device back to BOHTC network\nTask 3: Enter the password (Password will be provided over the phone)\nTask 4: Test if punches are recorded on the logs\n\n\nThank you and looking forward to your earliest response.\n\n\nRegards,\nChristine'),(518,'source',NULL,'CRM'),(518,'cf_855',NULL,'109907'),(518,'cf_869',NULL,'2023-04-11'),(518,'cf_871',NULL,'16:00:00'),(518,'cf_877',NULL,'2023-04-11'),(518,'cf_879',NULL,'15:30:00'),(518,'record_id',NULL,'245'),(518,'record_module',NULL,'HelpDesk'),(519,'label',NULL,'Ticket Number : TKT000073 Printer Red Light On'),(519,'date_start',NULL,'2023-04-20'),(519,'activitytype',NULL,'Emails'),(519,'assigned_user_id',NULL,'1'),(519,'subject',NULL,'Ticket Number : TKT000073 Printer Red Light On'),(519,'description',NULL,'Ticket ID : 244&lt;br&gt;Ticket Title : Printer Red Light On&lt;br&gt;&lt;br&gt;\n								Dear Ismodes JC,&lt;br&gt;&lt;br&gt;\n								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;\n								Ticket No : TKT000073&lt;br&gt;\n								Status : Closed&lt;br&gt;\n								Category : Small Problem&lt;br&gt;\n								Severity : Minor&lt;br&gt;\n								Priority : Normal&lt;br&gt;&lt;br&gt;\n								Description : &lt;br&gt;Hello BlueTechnology,&lt;br /&gt;\n&lt;br /&gt;\n &lt;br /&gt;\n&lt;br /&gt;\nWe would like to request a technician for the location below:&lt;br /&gt;\n&lt;br /&gt;\n &lt;br /&gt;\n&lt;br /&gt;\nAddress: 2175 Chestnut Street-Delarosa Marina&lt;br /&gt;\nDate: April 12, 2023, Tuesday&lt;br /&gt;\nTime: 10:00 AM PST&lt;br /&gt;\nAccess to Store: Granted c/o Staff&lt;br /&gt;\nDynamix Ref Number: 109843&lt;br /&gt;\nDevice Type: Printer&lt;br /&gt;\nConnection Type: Wired&lt;br /&gt;\n&lt;br /&gt;\n &lt;br /&gt;\n&lt;br /&gt;\nWork Needed:&lt;br /&gt;\n&lt;br /&gt;\n &lt;br /&gt;\n&lt;br /&gt;\nTask :&lt;br /&gt;\n&lt;br /&gt;\nRun a test on the Printer showing Red Light On.&lt;br /&gt;\nGet the serial number of the printer. &lt;br /&gt;\n &lt;br /&gt;\n&lt;br /&gt;\nTroubleshooting Steps taken:&lt;br /&gt;\n&lt;br /&gt;\n  Nothing due to GM are not reachable. We contacted multiple time but unsuccessful.&lt;br&gt;&lt;br&gt;\n								Solution : &lt;br&gt;\n								&lt;br&gt;&lt;br&gt;\n								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;'),(519,'time_start',NULL,'22:15:01'),(519,'createdtime',NULL,'2023-04-20 22:15:01'),(519,'modifiedby',NULL,'1'),(519,'from_email',NULL,'admin@mybluetechnology.com'),(519,'saved_toid',NULL,'[&quot;&quot;,&quot;jc@mybluetechnology.com&quot;]'),(519,'ccmail',NULL,'[&quot;&quot;]'),(519,'bccmail',NULL,'[&quot;&quot;]'),(519,'parent_id',NULL,'244@1|'),(519,'email_flag',NULL,'SENT'),(519,'source',NULL,'CRM'),(519,'record_id',NULL,'246'),(519,'record_module',NULL,'Emails'),(521,'label',NULL,'Ticket Number : TKT000074 Reconnect Dayforce Touchclocks Wirelessly to BOHTC / 98 Mission Street'),(521,'date_start',NULL,'2023-04-20'),(521,'activitytype',NULL,'Emails'),(521,'assigned_user_id',NULL,'1'),(521,'subject',NULL,'Ticket Number : TKT000074 Reconnect Dayforce Touchclocks Wirelessly to BOHTC / 98 Mission Street'),(521,'description',NULL,'Ticket ID : 245&lt;br&gt;Ticket Title : Reconnect Dayforce Touchclocks Wirelessly to BOHTC / 98 Mission Street&lt;br&gt;&lt;br&gt;\n								Dear Ismodes JC,&lt;br&gt;&lt;br&gt;\n								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;\n								Ticket No : TKT000074&lt;br&gt;\n								Status : Closed&lt;br&gt;\n								Category : Small Problem&lt;br&gt;\n								Severity : Minor&lt;br&gt;\n								Priority : Normal&lt;br&gt;&lt;br&gt;\n								Description : &lt;br&gt;Hello JC,&lt;br /&gt;\n&lt;br /&gt;\n &lt;br /&gt;\nWe would like to request a technician for the location below:&lt;br /&gt;\n&lt;br /&gt;\n &lt;br /&gt;\n&lt;br /&gt;\nAddress: 98 Mission Street&lt;br /&gt;\n&lt;br /&gt;\nDate: 04/11/2022&lt;br /&gt;\n&lt;br /&gt;\nTime: 04:00 PM PST&lt;br /&gt;\n&lt;br /&gt;\nAccess to Store: C/o Staff&lt;br /&gt;\n&lt;br /&gt;\nDynamix Ref Number: 109907&lt;br /&gt;\n&lt;br /&gt;\nDevice Type: Dayforce Touchclocks&lt;br /&gt;\n&lt;br /&gt;\nConnection Type: Wireless&lt;br /&gt;\n &lt;br /&gt;\n&lt;br /&gt;\nWork Needed:&lt;br /&gt;\nTask 1: Reboot the Clock&lt;br /&gt;\nTask 2: Reconnect the device back to BOHTC network&lt;br /&gt;\nTask 3: Enter the password (Password will be provided over the phone)&lt;br /&gt;\nTask 4: Test if punches are recorded on the logs&lt;br /&gt;\n&lt;br /&gt;\n&lt;br /&gt;\nThank you and looking forward to your earliest response.&lt;br /&gt;\n&lt;br /&gt;\n&lt;br /&gt;\nRegards,&lt;br /&gt;\nChristine&lt;br&gt;&lt;br&gt;\n								Solution : &lt;br&gt;\n								&lt;br&gt;&lt;br&gt;\n								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;'),(521,'time_start',NULL,'22:15:12'),(521,'createdtime',NULL,'2023-04-20 22:15:12'),(521,'modifiedby',NULL,'1'),(521,'from_email',NULL,'admin@mybluetechnology.com'),(521,'saved_toid',NULL,'[&quot;&quot;,&quot;jc@mybluetechnology.com&quot;]'),(521,'ccmail',NULL,'[&quot;&quot;]'),(521,'bccmail',NULL,'[&quot;&quot;]'),(521,'parent_id',NULL,'245@1|'),(521,'email_flag',NULL,'SENT'),(521,'source',NULL,'CRM'),(521,'record_id',NULL,'247'),(521,'record_module',NULL,'Emails'),(523,'modifiedby','1','6'),(524,'parent_id','0','10'),(525,'label',NULL,'Super Duper Laurel Village / Reconnect Dayforce Touchclock to the Network'),(525,'ticket_no',NULL,'TKT000075'),(525,'assigned_user_id',NULL,'6'),(525,'parent_id',NULL,'17'),(525,'ticketpriorities',NULL,'Normal'),(525,'ticketseverities',NULL,'Minor'),(525,'ticketstatus',NULL,'Closed'),(525,'ticketcategories',NULL,'Small Problem'),(525,'hours',NULL,'0.00000000'),(525,'days',NULL,'0.00000000'),(525,'createdtime',NULL,'2023-04-20 22:25:22'),(525,'modifiedby',NULL,'6'),(525,'ticket_title',NULL,'Super Duper Laurel Village / Reconnect Dayforce Touchclock to the Network'),(525,'description',NULL,'Hello JC,\n\n \nWe would like to request a technician for the location below:\n\n \n\nAddress: 3401 California Street\n\nDate: 04/11/2022\n\nTime: 05:00 PM PST\n\nAccess to Store: C/o Staff\n\nDynamix Ref Number: 109983\n\nDevice Type: Dayforce Touchclocks\n\nConnection Type: Wireless\n \n\nWork Needed:\nTask 1: Reboot the Clock\nTask 2: Reconnect the device back to BOHTC network\nTask 3: Enter the password (Password will be provided over the phone)\nTask 4: Test if punches are recorded on the logs\n\n \nThank you and looking forward to your earliest response.\n\n\nRegards,\nChristine'),(525,'source',NULL,'CRM'),(525,'cf_855',NULL,'109983'),(525,'cf_869',NULL,'2023-04-11'),(525,'cf_871',NULL,'17:00:00'),(525,'cf_877',NULL,'2023-04-11'),(525,'cf_879',NULL,'15:46:00'),(525,'record_id',NULL,'248'),(525,'record_module',NULL,'HelpDesk'),(526,'label',NULL,'Ticket Number : TKT000075 Super Duper Laurel Village / Reconnect Dayforce Touchclock to the Network'),(526,'date_start',NULL,'2023-04-20'),(526,'activitytype',NULL,'Emails'),(526,'assigned_user_id',NULL,'1'),(526,'subject',NULL,'Ticket Number : TKT000075 Super Duper Laurel Village / Reconnect Dayforce Touchclock to the Network'),(526,'description',NULL,'Ticket ID : 248&lt;br&gt;Ticket Title : Super Duper Laurel Village / Reconnect Dayforce Touchclock to the Network&lt;br&gt;&lt;br&gt;\n								Dear Ismodes JC,&lt;br&gt;&lt;br&gt;\n								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;\n								Ticket No : TKT000075&lt;br&gt;\n								Status : Closed&lt;br&gt;\n								Category : Small Problem&lt;br&gt;\n								Severity : Minor&lt;br&gt;\n								Priority : Normal&lt;br&gt;&lt;br&gt;\n								Description : &lt;br&gt;Hello JC,&lt;br /&gt;\n&lt;br /&gt;\n &lt;br /&gt;\nWe would like to request a technician for the location below:&lt;br /&gt;\n&lt;br /&gt;\n &lt;br /&gt;\n&lt;br /&gt;\nAddress: 3401 California Street&lt;br /&gt;\n&lt;br /&gt;\nDate: 04/11/2022&lt;br /&gt;\n&lt;br /&gt;\nTime: 05:00 PM PST&lt;br /&gt;\n&lt;br /&gt;\nAccess to Store: C/o Staff&lt;br /&gt;\n&lt;br /&gt;\nDynamix Ref Number: 109983&lt;br /&gt;\n&lt;br /&gt;\nDevice Type: Dayforce Touchclocks&lt;br /&gt;\n&lt;br /&gt;\nConnection Type: Wireless&lt;br /&gt;\n &lt;br /&gt;\n&lt;br /&gt;\nWork Needed:&lt;br /&gt;\nTask 1: Reboot the Clock&lt;br /&gt;\nTask 2: Reconnect the device back to BOHTC network&lt;br /&gt;\nTask 3: Enter the password (Password will be provided over the phone)&lt;br /&gt;\nTask 4: Test if punches are recorded on the logs&lt;br /&gt;\n&lt;br /&gt;\n &lt;br /&gt;\nThank you and looking forward to your earliest response.&lt;br /&gt;\n&lt;br /&gt;\n&lt;br /&gt;\nRegards,&lt;br /&gt;\nChristine&lt;br&gt;&lt;br&gt;\n								Solution : &lt;br&gt;\n								&lt;br&gt;&lt;br&gt;\n								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;'),(526,'time_start',NULL,'22:30:01'),(526,'createdtime',NULL,'2023-04-20 22:30:01'),(526,'modifiedby',NULL,'1'),(526,'from_email',NULL,'admin@mybluetechnology.com'),(526,'saved_toid',NULL,'[&quot;&quot;,&quot;jc@mybluetechnology.com&quot;]'),(526,'ccmail',NULL,'[&quot;&quot;]'),(526,'bccmail',NULL,'[&quot;&quot;]'),(526,'parent_id',NULL,'248@1|'),(526,'email_flag',NULL,'SENT'),(526,'source',NULL,'CRM'),(526,'record_id',NULL,'249'),(526,'record_module',NULL,'Emails'),(528,'label',NULL,'Super Duper Laurel Village / Reconnect Dayforce Touchclock to the Network'),(528,'ticket_no',NULL,'TKT000076'),(528,'assigned_user_id',NULL,'6'),(528,'parent_id',NULL,'6'),(528,'ticketpriorities',NULL,'Normal'),(528,'ticketseverities',NULL,'Minor'),(528,'ticketstatus',NULL,'Closed'),(528,'ticketcategories',NULL,'Small Problem'),(528,'hours',NULL,'0.00000000'),(528,'days',NULL,'0.00000000'),(528,'createdtime',NULL,'2023-04-20 22:36:31'),(528,'modifiedby',NULL,'6'),(528,'ticket_title',NULL,'Super Duper Laurel Village / Reconnect Dayforce Touchclock to the Network'),(528,'description',NULL,'Hello Team, \n\nWe would like to request a technician for the location below: \n\nAddress: 721 Market Street\nDate:Time:  9AM PST April 13 2023 (Thur)\nAccess to Store: Office\nDynamix Ref Number: 00109901\nDevice Type: Connect the printer to the network\nConnection Type: Wired\n\nWork Needed:\nTask 1: Connect printer directly to switch\nTask 2: Test printer both print / scan feature (if scan is available)\n\nPrinter: Brother MFC L2690DW\n\nPlease let us know if you have any questions.\n\nRegards,\nJeremy.'),(528,'source',NULL,'CRM'),(528,'cf_855',NULL,'109901'),(528,'cf_869',NULL,'2023-04-13'),(528,'cf_871',NULL,'09:00:00'),(528,'cf_877',NULL,'2023-04-12'),(528,'cf_879',NULL,'15:20:00'),(528,'record_id',NULL,'250'),(528,'record_module',NULL,'HelpDesk'),(529,'label',NULL,'Ticket Number : TKT000076 Super Duper Laurel Village / Reconnect Dayforce Touchclock to the Network'),(529,'date_start',NULL,'2023-04-20'),(529,'activitytype',NULL,'Emails'),(529,'assigned_user_id',NULL,'1'),(529,'subject',NULL,'Ticket Number : TKT000076 Super Duper Laurel Village / Reconnect Dayforce Touchclock to the Network'),(529,'description',NULL,'Ticket ID : 250&lt;br&gt;Ticket Title : Super Duper Laurel Village / Reconnect Dayforce Touchclock to the Network&lt;br&gt;&lt;br&gt;\n								Dear Ismodes JC,&lt;br&gt;&lt;br&gt;\n								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;\n								Ticket No : TKT000076&lt;br&gt;\n								Status : Closed&lt;br&gt;\n								Category : Small Problem&lt;br&gt;\n								Severity : Minor&lt;br&gt;\n								Priority : Normal&lt;br&gt;&lt;br&gt;\n								Description : &lt;br&gt;Hello Team, &lt;br /&gt;\n&lt;br /&gt;\nWe would like to request a technician for the location below: &lt;br /&gt;\n&lt;br /&gt;\nAddress: 721 Market Street&lt;br /&gt;\nDate:Time:  9AM PST April 13 2023 (Thur)&lt;br /&gt;\nAccess to Store: Office&lt;br /&gt;\nDynamix Ref Number: 00109901&lt;br /&gt;\nDevice Type: Connect the printer to the network&lt;br /&gt;\nConnection Type: Wired&lt;br /&gt;\n&lt;br /&gt;\nWork Needed:&lt;br /&gt;\nTask 1: Connect printer directly to switch&lt;br /&gt;\nTask 2: Test printer both print / scan feature (if scan is available)&lt;br /&gt;\n&lt;br /&gt;\nPrinter: Brother MFC L2690DW&lt;br /&gt;\n&lt;br /&gt;\nPlease let us know if you have any questions.&lt;br /&gt;\n&lt;br /&gt;\nRegards,&lt;br /&gt;\nJeremy.&lt;br&gt;&lt;br&gt;\n								Solution : &lt;br&gt;\n								&lt;br&gt;&lt;br&gt;\n								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;'),(529,'time_start',NULL,'22:45:01'),(529,'createdtime',NULL,'2023-04-20 22:45:01'),(529,'modifiedby',NULL,'1'),(529,'from_email',NULL,'admin@mybluetechnology.com'),(529,'saved_toid',NULL,'[&quot;&quot;,&quot;jc@mybluetechnology.com&quot;]'),(529,'ccmail',NULL,'[&quot;&quot;]'),(529,'bccmail',NULL,'[&quot;&quot;]'),(529,'parent_id',NULL,'250@1|'),(529,'email_flag',NULL,'SENT'),(529,'source',NULL,'CRM'),(529,'record_id',NULL,'251'),(529,'record_module',NULL,'Emails'),(531,'label',NULL,'110064 / Super Duper - Novato / KDS offline, KDS displays wrong time'),(531,'ticket_no',NULL,'TKT000077'),(531,'assigned_user_id',NULL,'6'),(531,'parent_id',NULL,'11'),(531,'ticketpriorities',NULL,'Normal'),(531,'ticketseverities',NULL,'Minor'),(531,'ticketstatus',NULL,'Closed'),(531,'ticketcategories',NULL,'Small Problem'),(531,'hours',NULL,'0.00000000'),(531,'days',NULL,'0.00000000'),(531,'createdtime',NULL,'2023-04-21 00:38:36'),(531,'modifiedby',NULL,'6'),(531,'ticket_title',NULL,'110064 / Super Duper - Novato / KDS offline, KDS displays wrong time'),(531,'description',NULL,'Hello,\n\nI hope all is well.\n\nWe would like to request a technician for the location below:\n\nAddress: 5800 Nave Drive, Suite C\nDate: April 17, 2023 (Monday)\nTime: 7:00 AM PST\nAccess to Store: Granted\nDynamix Ref Number: 110064\nDevice Type: KDS\nConnection Type: Wired\n\n \n\nWork Needed:\n- Check KDS Physical connection why it is offline\n- Resolved the loading tickets issue\n- Check KDS displays the wrong time\n\nTroubleshooting Steps were taken:\n\nKDS offline:\n- make sure to select ethernet 1 (RJ 45)\n- make sure to set Wifi - off\n\nKDS displays the wrong time\n- Set the date and time under settings\n- Time still not showing accurately on the tickets\n\nThank you and looking forward to your response.\n\nRegards,\nDianah'),(531,'source',NULL,'CRM'),(531,'cf_855',NULL,'110064'),(531,'cf_869',NULL,'2023-04-17'),(531,'cf_871',NULL,'07:00:00'),(531,'cf_877',NULL,'2023-04-13'),(531,'cf_879',NULL,'23:39:00'),(531,'record_id',NULL,'252'),(531,'record_module',NULL,'HelpDesk'),(532,'label',NULL,'Investigate the Beeping sounds'),(532,'ticket_no',NULL,'TKT000078'),(532,'assigned_user_id',NULL,'6'),(532,'parent_id',NULL,'22'),(532,'ticketpriorities',NULL,'Normal'),(532,'ticketseverities',NULL,'Minor'),(532,'ticketstatus',NULL,'Closed'),(532,'ticketcategories',NULL,'Small Problem'),(532,'hours',NULL,'0.00000000'),(532,'days',NULL,'0.00000000'),(532,'createdtime',NULL,'2023-04-21 00:44:05'),(532,'modifiedby',NULL,'6'),(532,'ticket_title',NULL,'Investigate the Beeping sounds'),(532,'description',NULL,'Hello Blue Technology, \n \nWe would like to request a technician for the location below:\n\n \n\nAddress: 1199 Valencia Street\n\nDate: April 17 at\n\nTime: 12noon PST\n\nAccess to Store:  Granted c/o Kitchen Staff \n\nDynamix Ref Number: 110134\n\nDevice Type: Wired\n\nConnection Type:\n\nConnected to Switch # (Only for new hardware)\n\n \n\nWork Needed:\nTo check and turn off the beeping sound on the UPS.\n\n\n\nTroubleshooting Steps taken:\nRebooted UPS still kept on beeping.'),(532,'source',NULL,'CRM'),(532,'cf_855',NULL,'110134'),(532,'cf_869',NULL,'2023-04-17'),(532,'cf_871',NULL,'00:00:00'),(532,'cf_877',NULL,'2023-04-14'),(532,'cf_879',NULL,'11:06:00'),(532,'record_id',NULL,'253'),(532,'record_module',NULL,'HelpDesk'),(533,'label',NULL,'Ticket Number : TKT000077 110064 / Super Duper - Novato / KDS offline, KDS displays wrong time'),(533,'date_start',NULL,'2023-04-21'),(533,'activitytype',NULL,'Emails'),(533,'assigned_user_id',NULL,'1'),(533,'subject',NULL,'Ticket Number : TKT000077 110064 / Super Duper - Novato / KDS offline, KDS displays wrong time'),(533,'description',NULL,'Ticket ID : 252&lt;br&gt;Ticket Title : 110064 / Super Duper - Novato / KDS offline, KDS displays wrong time&lt;br&gt;&lt;br&gt;\n								Dear Ismodes JC,&lt;br&gt;&lt;br&gt;\n								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;\n								Ticket No : TKT000077&lt;br&gt;\n								Status : Closed&lt;br&gt;\n								Category : Small Problem&lt;br&gt;\n								Severity : Minor&lt;br&gt;\n								Priority : Normal&lt;br&gt;&lt;br&gt;\n								Description : &lt;br&gt;Hello,&lt;br /&gt;\n&lt;br /&gt;\nI hope all is well.&lt;br /&gt;\n&lt;br /&gt;\nWe would like to request a technician for the location below:&lt;br /&gt;\n&lt;br /&gt;\nAddress: 5800 Nave Drive, Suite C&lt;br /&gt;\nDate: April 17, 2023 (Monday)&lt;br /&gt;\nTime: 7:00 AM PST&lt;br /&gt;\nAccess to Store: Granted&lt;br /&gt;\nDynamix Ref Number: 110064&lt;br /&gt;\nDevice Type: KDS&lt;br /&gt;\nConnection Type: Wired&lt;br /&gt;\n&lt;br /&gt;\n &lt;br /&gt;\n&lt;br /&gt;\nWork Needed:&lt;br /&gt;\n- Check KDS Physical connection why it is offline&lt;br /&gt;\n- Resolved the loading tickets issue&lt;br /&gt;\n- Check KDS displays the wrong time&lt;br /&gt;\n&lt;br /&gt;\nTroubleshooting Steps were taken:&lt;br /&gt;\n&lt;br /&gt;\nKDS offline:&lt;br /&gt;\n- make sure to select ethernet 1 (RJ 45)&lt;br /&gt;\n- make sure to set Wifi - off&lt;br /&gt;\n&lt;br /&gt;\nKDS displays the wrong time&lt;br /&gt;\n- Set the date and time under settings&lt;br /&gt;\n- Time still not showing accurately on the tickets&lt;br /&gt;\n&lt;br /&gt;\nThank you and looking forward to your response.&lt;br /&gt;\n&lt;br /&gt;\nRegards,&lt;br /&gt;\nDianah&lt;br&gt;&lt;br&gt;\n								Solution : &lt;br&gt;\n								&lt;br&gt;&lt;br&gt;\n								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;'),(533,'time_start',NULL,'00:45:01'),(533,'createdtime',NULL,'2023-04-21 00:45:01'),(533,'modifiedby',NULL,'1'),(533,'from_email',NULL,'admin@mybluetechnology.com'),(533,'saved_toid',NULL,'[&quot;&quot;,&quot;jc@mybluetechnology.com&quot;]'),(533,'ccmail',NULL,'[&quot;&quot;]'),(533,'bccmail',NULL,'[&quot;&quot;]'),(533,'parent_id',NULL,'252@1|'),(533,'email_flag',NULL,'SENT'),(533,'source',NULL,'CRM'),(533,'record_id',NULL,'254'),(533,'record_module',NULL,'Emails'),(535,'label',NULL,'Ticket Number : TKT000078 Investigate the Beeping sounds'),(535,'date_start',NULL,'2023-04-21'),(535,'activitytype',NULL,'Emails'),(535,'assigned_user_id',NULL,'1'),(535,'subject',NULL,'Ticket Number : TKT000078 Investigate the Beeping sounds'),(535,'description',NULL,'Ticket ID : 253&lt;br&gt;Ticket Title : Investigate the Beeping sounds&lt;br&gt;&lt;br&gt;\n								Dear Ismodes JC,&lt;br&gt;&lt;br&gt;\n								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;\n								Ticket No : TKT000078&lt;br&gt;\n								Status : Closed&lt;br&gt;\n								Category : Small Problem&lt;br&gt;\n								Severity : Minor&lt;br&gt;\n								Priority : Normal&lt;br&gt;&lt;br&gt;\n								Description : &lt;br&gt;Hello Blue Technology, &lt;br /&gt;\n &lt;br /&gt;\nWe would like to request a technician for the location below:&lt;br /&gt;\n&lt;br /&gt;\n &lt;br /&gt;\n&lt;br /&gt;\nAddress: 1199 Valencia Street&lt;br /&gt;\n&lt;br /&gt;\nDate: April 17 at&lt;br /&gt;\n&lt;br /&gt;\nTime: 12noon PST&lt;br /&gt;\n&lt;br /&gt;\nAccess to Store:  Granted c/o Kitchen Staff &lt;br /&gt;\n&lt;br /&gt;\nDynamix Ref Number: 110134&lt;br /&gt;\n&lt;br /&gt;\nDevice Type: Wired&lt;br /&gt;\n&lt;br /&gt;\nConnection Type:&lt;br /&gt;\n&lt;br /&gt;\nConnected to Switch # (Only for new hardware)&lt;br /&gt;\n&lt;br /&gt;\n &lt;br /&gt;\n&lt;br /&gt;\nWork Needed:&lt;br /&gt;\nTo check and turn off the beeping sound on the UPS.&lt;br /&gt;\n&lt;br /&gt;\n&lt;br /&gt;\n&lt;br /&gt;\nTroubleshooting Steps taken:&lt;br /&gt;\nRebooted UPS still kept on beeping.&lt;br&gt;&lt;br&gt;\n								Solution : &lt;br&gt;\n								&lt;br&gt;&lt;br&gt;\n								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;'),(535,'time_start',NULL,'00:45:08'),(535,'createdtime',NULL,'2023-04-21 00:45:08'),(535,'modifiedby',NULL,'1'),(535,'from_email',NULL,'admin@mybluetechnology.com'),(535,'saved_toid',NULL,'[&quot;&quot;,&quot;jc@mybluetechnology.com&quot;]'),(535,'ccmail',NULL,'[&quot;&quot;]'),(535,'bccmail',NULL,'[&quot;&quot;]'),(535,'parent_id',NULL,'253@1|'),(535,'email_flag',NULL,'SENT'),(535,'source',NULL,'CRM'),(535,'record_id',NULL,'255'),(535,'record_module',NULL,'Emails'),(537,'assigned_user_id','6','9'),(537,'modifiedby','1','6'),(537,'cf_873','','2023-04-14'),(537,'cf_875','','16:51:00'),(538,'assigned_user_id','6','9'),(538,'modifiedby','1','6'),(538,'cf_873','','2023-04-14'),(538,'cf_875','','16:52:00'),(539,'label',NULL,'110152 / Wildseed Palo Alto / Investigate Grill printer not printing / FWLD002-KP-GRILL'),(539,'ticket_no',NULL,'TKT000079'),(539,'assigned_user_id',NULL,'6'),(539,'parent_id',NULL,'34'),(539,'ticketpriorities',NULL,'Normal'),(539,'ticketseverities',NULL,'Minor'),(539,'ticketstatus',NULL,'Closed'),(539,'ticketcategories',NULL,'Small Problem'),(539,'hours',NULL,'0.00000000'),(539,'days',NULL,'0.00000000'),(539,'createdtime',NULL,'2023-04-21 00:51:10'),(539,'modifiedby',NULL,'6'),(539,'ticket_title',NULL,'110152 / Wildseed Palo Alto / Investigate Grill printer not printing / FWLD002-KP-GRILL'),(539,'description',NULL,'Hello,\n\nI hope all is well.\n\nWe would like to request a technician for the location below:\n\nAddress: 855 El Camino Real #110, Palo Alto, CA 94301\nDate: April 17, 2023 (Monday)\nTime: 9:00 AM PST\nAccess to Store: Granted\nDynamix Ref Number: 110152\nDevice Type: Grill Printer\nConnection Type: Wired\n\nWork Needed:\n\n- check the Grill printer&#039;s physical connection\n- check the Grill printer set up\n- use the backup printer if needed\n- test functionality and make sure that the GRILL printer is working\n\n \n\nTroubleshooting Steps were taken:\n- Check the connection\n- power cycle the printer\n- print a test page - able to print a test page\n- still shows offline on the terminal\n- use the backup printer - still no printing\n\nPlease confirm the availability of the schedule.\n\nThank you.\n\nKind Regards,\nDianah'),(539,'source',NULL,'CRM'),(539,'cf_855',NULL,'110152'),(539,'cf_869',NULL,'2023-04-17'),(539,'cf_871',NULL,'09:00:00'),(539,'cf_877',NULL,'2023-04-14'),(539,'cf_879',NULL,'21:57:00'),(539,'record_id',NULL,'256'),(539,'record_module',NULL,'HelpDesk'),(540,'label',NULL,'Investigate Terminal Printer and Back-up printer not working- Receipts rerouted to Kiosk Printer'),(540,'ticket_no',NULL,'TKT000080'),(540,'assigned_user_id',NULL,'6'),(540,'parent_id',NULL,'5'),(540,'ticketpriorities',NULL,'Normal'),(540,'ticketseverities',NULL,'Minor'),(540,'ticketstatus',NULL,'Closed'),(540,'ticketcategories',NULL,'Small Problem'),(540,'hours',NULL,'0.00000000'),(540,'days',NULL,'0.00000000'),(540,'createdtime',NULL,'2023-04-21 00:56:50'),(540,'modifiedby',NULL,'6'),(540,'ticket_title',NULL,'Investigate Terminal Printer and Back-up printer not working- Receipts rerouted to Kiosk Printer'),(540,'description',NULL,'Hello,\n\n\nWe would like to request a technician for the location below:\n\n\nAddress: 2304 Market Street\n\nDate: April 17, 2023 (Monday)\n\nTime: TBD\n\nAccess to Store:  Granted c/o Staff \n\nDynamix Ref Number: 110153\n\nDevice Type: Printer\n\nConnection Type: Hardwired\n\n\n\nWork Needed:\nTask 1: Check the connection and setup of the printer \nTask 2: Check the back-up printer connection and setup\nTask 3: Test functionality and confirm that both old and back-up printers are working\n\n \nTroubleshooting Steps taken:\nChecked printer connections are reboot\nPerformed test printer- it worked but could not print from the termina\nReceipts were rerouted and printed on the Kiosk printer\nPerformed Hard Reset\nChecked backend settings and assigned right IP address to the back-up printer\n\n\n\nThank you,\nChristine'),(540,'source',NULL,'CRM'),(540,'cf_855',NULL,'110153'),(540,'cf_869',NULL,'2023-04-17'),(540,'cf_877',NULL,'2023-04-16'),(540,'cf_879',NULL,'19:37:00'),(540,'record_id',NULL,'257'),(540,'record_module',NULL,'HelpDesk'),(541,'assigned_user_id','6','9'),(542,'label',NULL,'Ticket Number : TKT000077 110064 / Super Duper - Novato / KDS offline, KDS displays wrong time'),(542,'date_start',NULL,'2023-04-21'),(542,'activitytype',NULL,'Emails'),(542,'assigned_user_id',NULL,'1'),(542,'subject',NULL,'Ticket Number : TKT000077 110064 / Super Duper - Novato / KDS offline, KDS displays wrong time'),(542,'description',NULL,'Ticket ID : 252&lt;br&gt;Ticket Title : 110064 / Super Duper - Novato / KDS offline, KDS displays wrong time&lt;br&gt;&lt;br&gt;\n								Dear Solorzano Angel,&lt;br&gt;&lt;br&gt;\n								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;\n								Ticket No : TKT000077&lt;br&gt;\n								Status : Closed&lt;br&gt;\n								Category : Small Problem&lt;br&gt;\n								Severity : Minor&lt;br&gt;\n								Priority : Normal&lt;br&gt;&lt;br&gt;\n								Description : &lt;br&gt;Hello,&lt;br /&gt;\n&lt;br /&gt;\nI hope all is well.&lt;br /&gt;\n&lt;br /&gt;\nWe would like to request a technician for the location below:&lt;br /&gt;\n&lt;br /&gt;\nAddress: 5800 Nave Drive, Suite C&lt;br /&gt;\nDate: April 17, 2023 (Monday)&lt;br /&gt;\nTime: 7:00 AM PST&lt;br /&gt;\nAccess to Store: Granted&lt;br /&gt;\nDynamix Ref Number: 110064&lt;br /&gt;\nDevice Type: KDS&lt;br /&gt;\nConnection Type: Wired&lt;br /&gt;\n&lt;br /&gt;\n &lt;br /&gt;\n&lt;br /&gt;\nWork Needed:&lt;br /&gt;\n- Check KDS Physical connection why it is offline&lt;br /&gt;\n- Resolved the loading tickets issue&lt;br /&gt;\n- Check KDS displays the wrong time&lt;br /&gt;\n&lt;br /&gt;\nTroubleshooting Steps were taken:&lt;br /&gt;\n&lt;br /&gt;\nKDS offline:&lt;br /&gt;\n- make sure to select ethernet 1 (RJ 45)&lt;br /&gt;\n- make sure to set Wifi - off&lt;br /&gt;\n&lt;br /&gt;\nKDS displays the wrong time&lt;br /&gt;\n- Set the date and time under settings&lt;br /&gt;\n- Time still not showing accurately on the tickets&lt;br /&gt;\n&lt;br /&gt;\nThank you and looking forward to your response.&lt;br /&gt;\n&lt;br /&gt;\nRegards,&lt;br /&gt;\nDianah&lt;br&gt;&lt;br&gt;\n								Solution : &lt;br&gt;\n								&lt;br&gt;&lt;br&gt;\n								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;'),(542,'time_start',NULL,'01:00:02'),(542,'createdtime',NULL,'2023-04-21 01:00:02'),(542,'modifiedby',NULL,'1'),(542,'from_email',NULL,'admin@mybluetechnology.com'),(542,'saved_toid',NULL,'[&quot;&quot;,&quot;angel@mybluetechnology.com&quot;]'),(542,'ccmail',NULL,'[&quot;&quot;]'),(542,'bccmail',NULL,'[&quot;&quot;]'),(542,'parent_id',NULL,'252@1|'),(542,'email_flag',NULL,'SENT'),(542,'source',NULL,'CRM'),(542,'record_id',NULL,'258'),(542,'record_module',NULL,'Emails'),(544,'label',NULL,'Ticket Number : TKT000078 Investigate the Beeping sounds'),(544,'date_start',NULL,'2023-04-21'),(544,'activitytype',NULL,'Emails'),(544,'assigned_user_id',NULL,'1'),(544,'subject',NULL,'Ticket Number : TKT000078 Investigate the Beeping sounds'),(544,'description',NULL,'Ticket ID : 253&lt;br&gt;Ticket Title : Investigate the Beeping sounds&lt;br&gt;&lt;br&gt;\n								Dear Solorzano Angel,&lt;br&gt;&lt;br&gt;\n								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;\n								Ticket No : TKT000078&lt;br&gt;\n								Status : Closed&lt;br&gt;\n								Category : Small Problem&lt;br&gt;\n								Severity : Minor&lt;br&gt;\n								Priority : Normal&lt;br&gt;&lt;br&gt;\n								Description : &lt;br&gt;Hello Blue Technology, &lt;br /&gt;\n &lt;br /&gt;\nWe would like to request a technician for the location below:&lt;br /&gt;\n&lt;br /&gt;\n &lt;br /&gt;\n&lt;br /&gt;\nAddress: 1199 Valencia Street&lt;br /&gt;\n&lt;br /&gt;\nDate: April 17 at&lt;br /&gt;\n&lt;br /&gt;\nTime: 12noon PST&lt;br /&gt;\n&lt;br /&gt;\nAccess to Store:  Granted c/o Kitchen Staff &lt;br /&gt;\n&lt;br /&gt;\nDynamix Ref Number: 110134&lt;br /&gt;\n&lt;br /&gt;\nDevice Type: Wired&lt;br /&gt;\n&lt;br /&gt;\nConnection Type:&lt;br /&gt;\n&lt;br /&gt;\nConnected to Switch # (Only for new hardware)&lt;br /&gt;\n&lt;br /&gt;\n &lt;br /&gt;\n&lt;br /&gt;\nWork Needed:&lt;br /&gt;\nTo check and turn off the beeping sound on the UPS.&lt;br /&gt;\n&lt;br /&gt;\n&lt;br /&gt;\n&lt;br /&gt;\nTroubleshooting Steps taken:&lt;br /&gt;\nRebooted UPS still kept on beeping.&lt;br&gt;&lt;br&gt;\n								Solution : &lt;br&gt;\n								&lt;br&gt;&lt;br&gt;\n								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;'),(544,'time_start',NULL,'01:00:15'),(544,'createdtime',NULL,'2023-04-21 01:00:15'),(544,'modifiedby',NULL,'1'),(544,'from_email',NULL,'admin@mybluetechnology.com'),(544,'saved_toid',NULL,'[&quot;&quot;,&quot;angel@mybluetechnology.com&quot;]'),(544,'ccmail',NULL,'[&quot;&quot;]'),(544,'bccmail',NULL,'[&quot;&quot;]'),(544,'parent_id',NULL,'253@1|'),(544,'email_flag',NULL,'SENT'),(544,'source',NULL,'CRM'),(544,'record_id',NULL,'259'),(544,'record_module',NULL,'Emails'),(546,'label',NULL,'Ticket Number : TKT000079 110152 / Wildseed Palo Alto / Investigate Grill printer not printing / FWLD002-KP-GRILL'),(546,'date_start',NULL,'2023-04-21'),(546,'activitytype',NULL,'Emails'),(546,'assigned_user_id',NULL,'1'),(546,'subject',NULL,'Ticket Number : TKT000079 110152 / Wildseed Palo Alto / Investigate Grill printer not printing / FWLD002-KP-GRILL'),(546,'description',NULL,'Ticket ID : 256&lt;br&gt;Ticket Title : 110152 / Wildseed Palo Alto / Investigate Grill printer not printing / FWLD002-KP-GRILL&lt;br&gt;&lt;br&gt;\n								Dear Ismodes JC,&lt;br&gt;&lt;br&gt;\n								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;\n								Ticket No : TKT000079&lt;br&gt;\n								Status : Closed&lt;br&gt;\n								Category : Small Problem&lt;br&gt;\n								Severity : Minor&lt;br&gt;\n								Priority : Normal&lt;br&gt;&lt;br&gt;\n								Description : &lt;br&gt;Hello,&lt;br /&gt;\n&lt;br /&gt;\nI hope all is well.&lt;br /&gt;\n&lt;br /&gt;\nWe would like to request a technician for the location below:&lt;br /&gt;\n&lt;br /&gt;\nAddress: 855 El Camino Real #110, Palo Alto, CA 94301&lt;br /&gt;\nDate: April 17, 2023 (Monday)&lt;br /&gt;\nTime: 9:00 AM PST&lt;br /&gt;\nAccess to Store: Granted&lt;br /&gt;\nDynamix Ref Number: 110152&lt;br /&gt;\nDevice Type: Grill Printer&lt;br /&gt;\nConnection Type: Wired&lt;br /&gt;\n&lt;br /&gt;\nWork Needed:&lt;br /&gt;\n&lt;br /&gt;\n- check the Grill printer&#039;s physical connection&lt;br /&gt;\n- check the Grill printer set up&lt;br /&gt;\n- use the backup printer if needed&lt;br /&gt;\n- test functionality and make sure that the GRILL printer is working&lt;br /&gt;\n&lt;br /&gt;\n &lt;br /&gt;\n&lt;br /&gt;\nTroubleshooting Steps were taken:&lt;br /&gt;\n- Check the connection&lt;br /&gt;\n- power cycle the printer&lt;br /&gt;\n- print a test page - able to print a test page&lt;br /&gt;\n- still shows offline on the terminal&lt;br /&gt;\n- use the backup printer - still no printing&lt;br /&gt;\n&lt;br /&gt;\nPlease confirm the availability of the schedule.&lt;br /&gt;\n&lt;br /&gt;\nThank you.&lt;br /&gt;\n&lt;br /&gt;\nKind Regards,&lt;br /&gt;\nDianah&lt;br&gt;&lt;br&gt;\n								Solution : &lt;br&gt;\n								&lt;br&gt;&lt;br&gt;\n								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;'),(546,'time_start',NULL,'01:00:24'),(546,'createdtime',NULL,'2023-04-21 01:00:24'),(546,'modifiedby',NULL,'1'),(546,'from_email',NULL,'admin@mybluetechnology.com'),(546,'saved_toid',NULL,'[&quot;&quot;,&quot;jc@mybluetechnology.com&quot;]'),(546,'ccmail',NULL,'[&quot;&quot;]'),(546,'bccmail',NULL,'[&quot;&quot;]'),(546,'parent_id',NULL,'256@1|'),(546,'email_flag',NULL,'SENT'),(546,'source',NULL,'CRM'),(546,'record_id',NULL,'260'),(546,'record_module',NULL,'Emails'),(548,'label',NULL,'Ticket Number : TKT000080 Investigate Terminal Printer and Back-up printer not working- Receipts rerouted to Kiosk Printer'),(548,'date_start',NULL,'2023-04-21'),(548,'activitytype',NULL,'Emails'),(548,'assigned_user_id',NULL,'1'),(548,'subject',NULL,'Ticket Number : TKT000080 Investigate Terminal Printer and Back-up printer not working- Receipts rerouted to Kiosk Printer'),(548,'description',NULL,'Ticket ID : 257&lt;br&gt;Ticket Title : Investigate Terminal Printer and Back-up printer not working- Receipts rerouted to Kiosk Printer&lt;br&gt;&lt;br&gt;\n								Dear Ismodes JC,&lt;br&gt;&lt;br&gt;\n								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;\n								Ticket No : TKT000080&lt;br&gt;\n								Status : Closed&lt;br&gt;\n								Category : Small Problem&lt;br&gt;\n								Severity : Minor&lt;br&gt;\n								Priority : Normal&lt;br&gt;&lt;br&gt;\n								Description : &lt;br&gt;Hello,&lt;br /&gt;\n&lt;br /&gt;\n&lt;br /&gt;\nWe would like to request a technician for the location below:&lt;br /&gt;\n&lt;br /&gt;\n&lt;br /&gt;\nAddress: 2304 Market Street&lt;br /&gt;\n&lt;br /&gt;\nDate: April 17, 2023 (Monday)&lt;br /&gt;\n&lt;br /&gt;\nTime: TBD&lt;br /&gt;\n&lt;br /&gt;\nAccess to Store:  Granted c/o Staff &lt;br /&gt;\n&lt;br /&gt;\nDynamix Ref Number: 110153&lt;br /&gt;\n&lt;br /&gt;\nDevice Type: Printer&lt;br /&gt;\n&lt;br /&gt;\nConnection Type: Hardwired&lt;br /&gt;\n&lt;br /&gt;\n&lt;br /&gt;\n&lt;br /&gt;\nWork Needed:&lt;br /&gt;\nTask 1: Check the connection and setup of the printer &lt;br /&gt;\nTask 2: Check the back-up printer connection and setup&lt;br /&gt;\nTask 3: Test functionality and confirm that both old and back-up printers are working&lt;br /&gt;\n&lt;br /&gt;\n &lt;br /&gt;\nTroubleshooting Steps taken:&lt;br /&gt;\nChecked printer connections are reboot&lt;br /&gt;\nPerformed test printer- it worked but could not print from the termina&lt;br /&gt;\nReceipts were rerouted and printed on the Kiosk printer&lt;br /&gt;\nPerformed Hard Reset&lt;br /&gt;\nChecked backend settings and assigned right IP address to the back-up printer&lt;br /&gt;\n&lt;br /&gt;\n&lt;br /&gt;\n&lt;br /&gt;\nThank you,&lt;br /&gt;\nChristine&lt;br&gt;&lt;br&gt;\n								Solution : &lt;br&gt;\n								&lt;br&gt;&lt;br&gt;\n								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;'),(548,'time_start',NULL,'01:00:34'),(548,'createdtime',NULL,'2023-04-21 01:00:34'),(548,'modifiedby',NULL,'1'),(548,'from_email',NULL,'admin@mybluetechnology.com'),(548,'saved_toid',NULL,'[&quot;&quot;,&quot;angel@mybluetechnology.com&quot;]'),(548,'ccmail',NULL,'[&quot;&quot;]'),(548,'bccmail',NULL,'[&quot;&quot;]'),(548,'parent_id',NULL,'257@1|'),(548,'email_flag',NULL,'SENT'),(548,'source',NULL,'CRM'),(548,'record_id',NULL,'261'),(548,'record_module',NULL,'Emails'),(550,'label',NULL,'Ticket Number : TKT000080 Investigate Terminal Printer and Back-up printer not working- Receipts rerouted to Kiosk Printer'),(550,'date_start',NULL,'2023-04-21'),(550,'activitytype',NULL,'Emails'),(550,'assigned_user_id',NULL,'1'),(550,'subject',NULL,'Ticket Number : TKT000080 Investigate Terminal Printer and Back-up printer not working- Receipts rerouted to Kiosk Printer'),(550,'description',NULL,'Ticket ID : 257&lt;br&gt;Ticket Title : Investigate Terminal Printer and Back-up printer not working- Receipts rerouted to Kiosk Printer&lt;br&gt;&lt;br&gt;\n								Dear Solorzano Angel,&lt;br&gt;&lt;br&gt;\n								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;\n								Ticket No : TKT000080&lt;br&gt;\n								Status : Closed&lt;br&gt;\n								Category : Small Problem&lt;br&gt;\n								Severity : Minor&lt;br&gt;\n								Priority : Normal&lt;br&gt;&lt;br&gt;\n								Description : &lt;br&gt;Hello,&lt;br /&gt;\n&lt;br /&gt;\n&lt;br /&gt;\nWe would like to request a technician for the location below:&lt;br /&gt;\n&lt;br /&gt;\n&lt;br /&gt;\nAddress: 2304 Market Street&lt;br /&gt;\n&lt;br /&gt;\nDate: April 17, 2023 (Monday)&lt;br /&gt;\n&lt;br /&gt;\nTime: TBD&lt;br /&gt;\n&lt;br /&gt;\nAccess to Store:  Granted c/o Staff &lt;br /&gt;\n&lt;br /&gt;\nDynamix Ref Number: 110153&lt;br /&gt;\n&lt;br /&gt;\nDevice Type: Printer&lt;br /&gt;\n&lt;br /&gt;\nConnection Type: Hardwired&lt;br /&gt;\n&lt;br /&gt;\n&lt;br /&gt;\n&lt;br /&gt;\nWork Needed:&lt;br /&gt;\nTask 1: Check the connection and setup of the printer &lt;br /&gt;\nTask 2: Check the back-up printer connection and setup&lt;br /&gt;\nTask 3: Test functionality and confirm that both old and back-up printers are working&lt;br /&gt;\n&lt;br /&gt;\n &lt;br /&gt;\nTroubleshooting Steps taken:&lt;br /&gt;\nChecked printer connections are reboot&lt;br /&gt;\nPerformed test printer- it worked but could not print from the termina&lt;br /&gt;\nReceipts were rerouted and printed on the Kiosk printer&lt;br /&gt;\nPerformed Hard Reset&lt;br /&gt;\nChecked backend settings and assigned right IP address to the back-up printer&lt;br /&gt;\n&lt;br /&gt;\n&lt;br /&gt;\n&lt;br /&gt;\nThank you,&lt;br /&gt;\nChristine&lt;br&gt;&lt;br&gt;\n								Solution : &lt;br&gt;\n								&lt;br&gt;&lt;br&gt;\n								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;'),(550,'time_start',NULL,'01:00:44'),(550,'createdtime',NULL,'2023-04-21 01:00:44'),(550,'modifiedby',NULL,'1'),(550,'from_email',NULL,'admin@mybluetechnology.com'),(550,'saved_toid',NULL,'[&quot;&quot;,&quot;angel@mybluetechnology.com&quot;]'),(550,'ccmail',NULL,'[&quot;&quot;]'),(550,'bccmail',NULL,'[&quot;&quot;]'),(550,'parent_id',NULL,'257@1|'),(550,'email_flag',NULL,'SENT'),(550,'source',NULL,'CRM'),(550,'record_id',NULL,'262'),(550,'record_module',NULL,'Emails'),(552,'label',NULL,'The Bird Hayes / Reset AV Matrix'),(552,'ticket_no',NULL,'TKT000081'),(552,'assigned_user_id',NULL,'6'),(552,'parent_id',NULL,'4'),(552,'ticketpriorities',NULL,'Normal'),(552,'ticketseverities',NULL,'Minor'),(552,'ticketstatus',NULL,'Closed'),(552,'ticketcategories',NULL,'Small Problem'),(552,'hours',NULL,'0.00000000'),(552,'days',NULL,'0.00000000'),(552,'createdtime',NULL,'2023-04-21 01:03:59'),(552,'modifiedby',NULL,'6'),(552,'ticket_title',NULL,'The Bird Hayes / Reset AV Matrix'),(552,'description',NULL,'Hello Team, \n\nWe would like to request a technician for the location below: \n\nAddress: 406 Hayes Street\nDate:Time:  10AM PST 4/17/2023 (Monday) or Tomorrow\nAccess to Store: Dining\nDynamix Ref Number: 00110135\nDevice Type: TV \nConnection Type: Wired\n\nWork Needed:\nTask 1: Reset AV Matrix / Matrix receiver for TV number 4\nTask 2: Test if the TV can play other channels/movies\n\nRegards,\nJeremy.'),(552,'source',NULL,'CRM'),(552,'cf_855',NULL,'110135'),(552,'cf_869',NULL,'2023-04-17'),(552,'cf_871',NULL,'10:00:00'),(552,'cf_877',NULL,'2023-04-17'),(552,'cf_879',NULL,'07:08:00'),(552,'record_id',NULL,'263'),(552,'record_module',NULL,'HelpDesk'),(553,'assigned_user_id','6','5'),(554,'label',NULL,'Ticket Number : TKT000081 The Bird Hayes / Reset AV Matrix'),(554,'date_start',NULL,'2023-04-21'),(554,'activitytype',NULL,'Emails'),(554,'assigned_user_id',NULL,'1'),(554,'subject',NULL,'Ticket Number : TKT000081 The Bird Hayes / Reset AV Matrix'),(554,'description',NULL,'Ticket ID : 263&lt;br&gt;Ticket Title : The Bird Hayes / Reset AV Matrix&lt;br&gt;&lt;br&gt;\n								Dear Ismodes JC,&lt;br&gt;&lt;br&gt;\n								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;\n								Ticket No : TKT000081&lt;br&gt;\n								Status : Closed&lt;br&gt;\n								Category : Small Problem&lt;br&gt;\n								Severity : Minor&lt;br&gt;\n								Priority : Normal&lt;br&gt;&lt;br&gt;\n								Description : &lt;br&gt;Hello Team, &lt;br /&gt;\n&lt;br /&gt;\nWe would like to request a technician for the location below: &lt;br /&gt;\n&lt;br /&gt;\nAddress: 406 Hayes Street&lt;br /&gt;\nDate:Time:  10AM PST 4/17/2023 (Monday) or Tomorrow&lt;br /&gt;\nAccess to Store: Dining&lt;br /&gt;\nDynamix Ref Number: 00110135&lt;br /&gt;\nDevice Type: TV &lt;br /&gt;\nConnection Type: Wired&lt;br /&gt;\n&lt;br /&gt;\nWork Needed:&lt;br /&gt;\nTask 1: Reset AV Matrix / Matrix receiver for TV number 4&lt;br /&gt;\nTask 2: Test if the TV can play other channels/movies&lt;br /&gt;\n&lt;br /&gt;\nRegards,&lt;br /&gt;\nJeremy.&lt;br&gt;&lt;br&gt;\n								Solution : &lt;br&gt;\n								&lt;br&gt;&lt;br&gt;\n								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;'),(554,'time_start',NULL,'01:15:01'),(554,'createdtime',NULL,'2023-04-21 01:15:01'),(554,'modifiedby',NULL,'1'),(554,'from_email',NULL,'admin@mybluetechnology.com'),(554,'saved_toid',NULL,'[&quot;&quot;,&quot;yann@mybluetechnology.com&quot;]'),(554,'ccmail',NULL,'[&quot;&quot;]'),(554,'bccmail',NULL,'[&quot;&quot;]'),(554,'parent_id',NULL,'263@1|'),(554,'email_flag',NULL,'SENT'),(554,'source',NULL,'CRM'),(554,'record_id',NULL,'264'),(554,'record_module',NULL,'Emails'),(556,'label',NULL,'Ticket Number : TKT000081 The Bird Hayes / Reset AV Matrix'),(556,'date_start',NULL,'2023-04-21'),(556,'activitytype',NULL,'Emails'),(556,'assigned_user_id',NULL,'1'),(556,'subject',NULL,'Ticket Number : TKT000081 The Bird Hayes / Reset AV Matrix'),(556,'description',NULL,'Ticket ID : 263&lt;br&gt;Ticket Title : The Bird Hayes / Reset AV Matrix&lt;br&gt;&lt;br&gt;\n								Dear Dalrymple Yann,&lt;br&gt;&lt;br&gt;\n								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;\n								Ticket No : TKT000081&lt;br&gt;\n								Status : Closed&lt;br&gt;\n								Category : Small Problem&lt;br&gt;\n								Severity : Minor&lt;br&gt;\n								Priority : Normal&lt;br&gt;&lt;br&gt;\n								Description : &lt;br&gt;Hello Team, &lt;br /&gt;\n&lt;br /&gt;\nWe would like to request a technician for the location below: &lt;br /&gt;\n&lt;br /&gt;\nAddress: 406 Hayes Street&lt;br /&gt;\nDate:Time:  10AM PST 4/17/2023 (Monday) or Tomorrow&lt;br /&gt;\nAccess to Store: Dining&lt;br /&gt;\nDynamix Ref Number: 00110135&lt;br /&gt;\nDevice Type: TV &lt;br /&gt;\nConnection Type: Wired&lt;br /&gt;\n&lt;br /&gt;\nWork Needed:&lt;br /&gt;\nTask 1: Reset AV Matrix / Matrix receiver for TV number 4&lt;br /&gt;\nTask 2: Test if the TV can play other channels/movies&lt;br /&gt;\n&lt;br /&gt;\nRegards,&lt;br /&gt;\nJeremy.&lt;br&gt;&lt;br&gt;\n								Solution : &lt;br&gt;\n								&lt;br&gt;&lt;br&gt;\n								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;'),(556,'time_start',NULL,'01:15:11'),(556,'createdtime',NULL,'2023-04-21 01:15:11'),(556,'modifiedby',NULL,'1'),(556,'from_email',NULL,'admin@mybluetechnology.com'),(556,'saved_toid',NULL,'[&quot;&quot;,&quot;yann@mybluetechnology.com&quot;]'),(556,'ccmail',NULL,'[&quot;&quot;]'),(556,'bccmail',NULL,'[&quot;&quot;]'),(556,'parent_id',NULL,'263@1|'),(556,'email_flag',NULL,'SENT'),(556,'source',NULL,'CRM'),(556,'record_id',NULL,'265'),(556,'record_module',NULL,'Emails'),(558,'label',NULL,'Super Duper -Los Gatos / Intermittent Internet Connection'),(558,'ticket_no',NULL,'TKT000082'),(558,'assigned_user_id',NULL,'6'),(558,'parent_id',NULL,'12'),(558,'ticketpriorities',NULL,'Normal'),(558,'ticketseverities',NULL,'Minor'),(558,'ticketstatus',NULL,'Closed'),(558,'ticketcategories',NULL,'Small Problem'),(558,'hours',NULL,'0.00000000'),(558,'days',NULL,'0.00000000'),(558,'createdtime',NULL,'2023-04-21 01:32:29'),(558,'modifiedby',NULL,'6'),(558,'ticket_title',NULL,'Super Duper -Los Gatos / Intermittent Internet Connection'),(558,'description',NULL,'Hello,\n \nWe would like to request a technician for the location below:\n \nAddress: 15991 Los Gatos Blvd., Bldg 3\nDate: 4/19/23\nTime: 7:00 AM PST\nAccess to Store:  Granted c/o Kitchen Staff \nDynamix Ref Number: 00110158\nWork Needed:\nA technician is required to assess and investigate intermittent issues that could be due to a faulty cable or a bad uplink port.\n\nBest regards,\nDale'),(558,'source',NULL,'CRM'),(558,'cf_855',NULL,'110158'),(558,'cf_869',NULL,'2023-04-19'),(558,'cf_871',NULL,'07:00:00'),(558,'cf_877',NULL,'2023-04-18'),(558,'cf_879',NULL,'09:42:00'),(558,'record_id',NULL,'266'),(558,'record_module',NULL,'HelpDesk'),(559,'assigned_user_id','6','5'),(560,'cf_873','','2023-04-18'),(561,'cf_875','','10:15:00'),(562,'label',NULL,'Field Tech Request Urgent'),(562,'ticket_no',NULL,'TKT000083'),(562,'assigned_user_id',NULL,'5'),(562,'parent_id',NULL,'10'),(562,'ticketpriorities',NULL,'Normal'),(562,'ticketseverities',NULL,'Minor'),(562,'ticketstatus',NULL,'Closed'),(562,'ticketcategories',NULL,'Small Problem'),(562,'hours',NULL,'0.00000000'),(562,'days',NULL,'0.00000000'),(562,'createdtime',NULL,'2023-04-21 01:42:25'),(562,'modifiedby',NULL,'6'),(562,'ticket_title',NULL,'Field Tech Request Urgent'),(562,'description',NULL,'Hi JC/BT Team, \n\nWe would like to request a technician for the location below:\n\nAddress: 2518 Mission Street\nDate: April 19, 2023 (Wednesday)\nTime: 12NN\nAccess to Store:  Granted c/o GM Vincent Choi \nDynamix Ref Number: 00110263\nDevice Type: AP\nConnection Type: Hardwired\n\n\nWork Needed:\nTask 1: Ensure APs are working\nTask 2: Check &quot;El Techo Rack 3&quot; is currently offline, possible power or hardware failure.\nTask 3: Test functionality and confirm internet connectivity on all devices.\n\nPlease let us know if you have a technician available for this urgent request, which should be set today.\n\nThank you.\n\nBest,\nMinerva'),(562,'source',NULL,'CRM'),(562,'cf_855',NULL,'110263'),(562,'cf_869',NULL,'2023-04-19'),(562,'cf_871',NULL,'00:00:00'),(562,'cf_873',NULL,'2023-04-19'),(562,'cf_875',NULL,'10:00:00'),(562,'cf_877',NULL,'2023-04-19'),(562,'cf_879',NULL,'09:55:00'),(562,'record_id',NULL,'267'),(562,'record_module',NULL,'HelpDesk'),(563,'label',NULL,'Ticket Number : TKT000082 Super Duper -Los Gatos / Intermittent Internet Connection'),(563,'date_start',NULL,'2023-04-21'),(563,'activitytype',NULL,'Emails'),(563,'assigned_user_id',NULL,'1'),(563,'subject',NULL,'Ticket Number : TKT000082 Super Duper -Los Gatos / Intermittent Internet Connection'),(563,'description',NULL,'Ticket ID : 266&lt;br&gt;Ticket Title : Super Duper -Los Gatos / Intermittent Internet Connection&lt;br&gt;&lt;br&gt;\n								Dear Ismodes JC,&lt;br&gt;&lt;br&gt;\n								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;\n								Ticket No : TKT000082&lt;br&gt;\n								Status : Closed&lt;br&gt;\n								Category : Small Problem&lt;br&gt;\n								Severity : Minor&lt;br&gt;\n								Priority : Normal&lt;br&gt;&lt;br&gt;\n								Description : &lt;br&gt;Hello,&lt;br /&gt;\n &lt;br /&gt;\nWe would like to request a technician for the location below:&lt;br /&gt;\n &lt;br /&gt;\nAddress: 15991 Los Gatos Blvd., Bldg 3&lt;br /&gt;\nDate: 4/19/23&lt;br /&gt;\nTime: 7:00 AM PST&lt;br /&gt;\nAccess to Store:  Granted c/o Kitchen Staff &lt;br /&gt;\nDynamix Ref Number: 00110158&lt;br /&gt;\nWork Needed:&lt;br /&gt;\nA technician is required to assess and investigate intermittent issues that could be due to a faulty cable or a bad uplink port.&lt;br /&gt;\n&lt;br /&gt;\nBest regards,&lt;br /&gt;\nDale&lt;br&gt;&lt;br&gt;\n								Solution : &lt;br&gt;\n								&lt;br&gt;&lt;br&gt;\n								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;'),(563,'time_start',NULL,'01:45:01'),(563,'createdtime',NULL,'2023-04-21 01:45:01'),(563,'modifiedby',NULL,'1'),(563,'from_email',NULL,'admin@mybluetechnology.com'),(563,'saved_toid',NULL,'[&quot;&quot;,&quot;yann@mybluetechnology.com&quot;]'),(563,'ccmail',NULL,'[&quot;&quot;]'),(563,'bccmail',NULL,'[&quot;&quot;]'),(563,'parent_id',NULL,'266@1|'),(563,'email_flag',NULL,'SENT'),(563,'source',NULL,'CRM'),(563,'record_id',NULL,'268'),(563,'record_module',NULL,'Emails'),(565,'label',NULL,'Ticket Number : TKT000082 Super Duper -Los Gatos / Intermittent Internet Connection'),(565,'date_start',NULL,'2023-04-21'),(565,'activitytype',NULL,'Emails'),(565,'assigned_user_id',NULL,'1'),(565,'subject',NULL,'Ticket Number : TKT000082 Super Duper -Los Gatos / Intermittent Internet Connection'),(565,'description',NULL,'Ticket ID : 266&lt;br&gt;Ticket Title : Super Duper -Los Gatos / Intermittent Internet Connection&lt;br&gt;&lt;br&gt;\n								Dear Dalrymple Yann,&lt;br&gt;&lt;br&gt;\n								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;\n								Ticket No : TKT000082&lt;br&gt;\n								Status : Closed&lt;br&gt;\n								Category : Small Problem&lt;br&gt;\n								Severity : Minor&lt;br&gt;\n								Priority : Normal&lt;br&gt;&lt;br&gt;\n								Description : &lt;br&gt;Hello,&lt;br /&gt;\n &lt;br /&gt;\nWe would like to request a technician for the location below:&lt;br /&gt;\n &lt;br /&gt;\nAddress: 15991 Los Gatos Blvd., Bldg 3&lt;br /&gt;\nDate: 4/19/23&lt;br /&gt;\nTime: 7:00 AM PST&lt;br /&gt;\nAccess to Store:  Granted c/o Kitchen Staff &lt;br /&gt;\nDynamix Ref Number: 00110158&lt;br /&gt;\nWork Needed:&lt;br /&gt;\nA technician is required to assess and investigate intermittent issues that could be due to a faulty cable or a bad uplink port.&lt;br /&gt;\n&lt;br /&gt;\nBest regards,&lt;br /&gt;\nDale&lt;br&gt;&lt;br&gt;\n								Solution : &lt;br&gt;\n								&lt;br&gt;&lt;br&gt;\n								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;'),(565,'time_start',NULL,'01:45:09'),(565,'createdtime',NULL,'2023-04-21 01:45:09'),(565,'modifiedby',NULL,'1'),(565,'from_email',NULL,'admin@mybluetechnology.com'),(565,'saved_toid',NULL,'[&quot;&quot;,&quot;yann@mybluetechnology.com&quot;]'),(565,'ccmail',NULL,'[&quot;&quot;]'),(565,'bccmail',NULL,'[&quot;&quot;]'),(565,'parent_id',NULL,'266@1|'),(565,'email_flag',NULL,'SENT'),(565,'source',NULL,'CRM'),(565,'record_id',NULL,'269'),(565,'record_module',NULL,'Emails'),(567,'label',NULL,'Ticket Number : TKT000083 Field Tech Request Urgent'),(567,'date_start',NULL,'2023-04-21'),(567,'activitytype',NULL,'Emails'),(567,'assigned_user_id',NULL,'1'),(567,'subject',NULL,'Ticket Number : TKT000083 Field Tech Request Urgent'),(567,'description',NULL,'Ticket ID : 267&lt;br&gt;Ticket Title : Field Tech Request Urgent&lt;br&gt;&lt;br&gt;\n								Dear Dalrymple Yann,&lt;br&gt;&lt;br&gt;\n								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;\n								Ticket No : TKT000083&lt;br&gt;\n								Status : Closed&lt;br&gt;\n								Category : Small Problem&lt;br&gt;\n								Severity : Minor&lt;br&gt;\n								Priority : Normal&lt;br&gt;&lt;br&gt;\n								Description : &lt;br&gt;Hi JC/BT Team, &lt;br /&gt;\n&lt;br /&gt;\nWe would like to request a technician for the location below:&lt;br /&gt;\n&lt;br /&gt;\nAddress: 2518 Mission Street&lt;br /&gt;\nDate: April 19, 2023 (Wednesday)&lt;br /&gt;\nTime: 12NN&lt;br /&gt;\nAccess to Store:  Granted c/o GM Vincent Choi &lt;br /&gt;\nDynamix Ref Number: 00110263&lt;br /&gt;\nDevice Type: AP&lt;br /&gt;\nConnection Type: Hardwired&lt;br /&gt;\n&lt;br /&gt;\n&lt;br /&gt;\nWork Needed:&lt;br /&gt;\nTask 1: Ensure APs are working&lt;br /&gt;\nTask 2: Check &quot;El Techo Rack 3&quot; is currently offline, possible power or hardware failure.&lt;br /&gt;\nTask 3: Test functionality and confirm internet connectivity on all devices.&lt;br /&gt;\n&lt;br /&gt;\nPlease let us know if you have a technician available for this urgent request, which should be set today.&lt;br /&gt;\n&lt;br /&gt;\nThank you.&lt;br /&gt;\n&lt;br /&gt;\nBest,&lt;br /&gt;\nMinerva&lt;br&gt;&lt;br&gt;\n								Solution : &lt;br&gt;\n								&lt;br&gt;&lt;br&gt;\n								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;'),(567,'time_start',NULL,'01:45:14'),(567,'createdtime',NULL,'2023-04-21 01:45:14'),(567,'modifiedby',NULL,'1'),(567,'from_email',NULL,'admin@mybluetechnology.com'),(567,'saved_toid',NULL,'[&quot;&quot;,&quot;yann@mybluetechnology.com&quot;]'),(567,'ccmail',NULL,'[&quot;&quot;]'),(567,'bccmail',NULL,'[&quot;&quot;]'),(567,'parent_id',NULL,'267@1|'),(567,'email_flag',NULL,'SENT'),(567,'source',NULL,'CRM'),(567,'record_id',NULL,'270'),(567,'record_module',NULL,'Emails'),(569,'label',NULL,'BT Tech Request'),(569,'ticket_no',NULL,'TKT000084'),(569,'assigned_user_id',NULL,'5'),(569,'parent_id',NULL,'8'),(569,'ticketpriorities',NULL,'Normal'),(569,'ticketseverities',NULL,'Minor'),(569,'ticketstatus',NULL,'Closed'),(569,'ticketcategories',NULL,'Small Problem'),(569,'hours',NULL,'0.00000000'),(569,'days',NULL,'0.00000000'),(569,'createdtime',NULL,'2023-04-21 01:46:38'),(569,'modifiedby',NULL,'6'),(569,'ticket_title',NULL,'BT Tech Request'),(569,'description',NULL,'Hello,\n\nWe would like to request a technician for the location below:\n\nAddress: 595 Market Street San Francisco, Ca 94105\n\nDate: Requested for any date between 4/24-4/26\n\nTime: From 8:00 AM PST - 9:00 AM PST\n\nAccess to Store:  Granted by staff\n\nDynamix Ref Number: 109070\n\nDevice Type: Cloudbox\n\nConnection Type: Ethernet Port and AV Cables\n\nWork Needed:\nTask 1: Replace current DMX Pandora Device with Cloudbox\nTask 2: Connect Cloudbox to Port 14 on switch \nTask 3: Connect Cloudbox to audio output for AV system\n\nPlease let me know if you need anything else from me.\n\nThank you,\nChristian Cruz'),(569,'source',NULL,'CRM'),(569,'cf_855',NULL,'109070'),(569,'cf_869',NULL,'2023-04-24'),(569,'cf_871',NULL,'08:00:00'),(569,'cf_873',NULL,'2023-04-20'),(569,'cf_875',NULL,'07:40:00'),(569,'cf_877',NULL,'2023-04-20'),(569,'cf_879',NULL,'05:45:00'),(569,'record_id',NULL,'271'),(569,'record_module',NULL,'HelpDesk'),(570,'label',NULL,'Wildseed Palo Alto / Printer Replacement'),(570,'ticket_no',NULL,'TKT000085'),(570,'assigned_user_id',NULL,'6'),(570,'ticketpriorities',NULL,'Normal'),(570,'ticketseverities',NULL,'Minor'),(570,'ticketstatus',NULL,'Closed'),(570,'ticketcategories',NULL,'Small Problem'),(570,'hours',NULL,'0.00000000'),(570,'days',NULL,'0.00000000'),(570,'createdtime',NULL,'2023-04-21 01:54:52'),(570,'modifiedby',NULL,'6'),(570,'ticket_title',NULL,'Wildseed Palo Alto / Printer Replacement'),(570,'description',NULL,'Hello,\n\nWe would like to request a technician for the location below:\n\nAddress: 855 El Camino Real #110\nDate: April 24, 2023 (Monday)\nTime: 9:00 AM PST\nAccess to Store: Granted\nDynamix Ref Number: 110291\nDevice Type: Grill Printer /\nConnection Type: Ethernet connection\n\n \n\nWork Needed:\n\n- Check the Network connection of the printer since it will not pick up the correct IP address\n- Verify that the printer is getting a correct IP address\n- Run a test order and confirm that the printer is working\n- Make sure the label is added to the replacement device\n\n \n\nTroubleshooting Steps were taken:\n\n&middot; Checked printer connections and reboot\n&middot; Performed test printer- it worked but could not print from the terminal\n&middot; Performed Hard Reset\n&middot; Checked backend settings and verified It&rsquo;s routed to the correct printer\n&middot; Since it was still not working, rerouted to another printer and it worked.\n&middot; Replace the defective printer and after installing the replacement printer, still not printing\n\n\nThank you and looking forward to your response.\n\nKind Regards,\nDianah'),(570,'source',NULL,'CRM'),(570,'cf_855',NULL,'110291'),(570,'cf_869',NULL,'2023-04-24'),(570,'cf_871',NULL,'09:00:00'),(570,'cf_877',NULL,'2023-04-20'),(570,'cf_879',NULL,'18:17:00'),(570,'record_id',NULL,'272'),(570,'record_module',NULL,'HelpDesk'),(571,'label',NULL,'Ticket Number : TKT000084 BT Tech Request'),(571,'date_start',NULL,'2023-04-21'),(571,'activitytype',NULL,'Emails'),(571,'assigned_user_id',NULL,'1'),(571,'subject',NULL,'Ticket Number : TKT000084 BT Tech Request'),(571,'description',NULL,'Ticket ID : 271&lt;br&gt;Ticket Title : BT Tech Request&lt;br&gt;&lt;br&gt;\n								Dear Dalrymple Yann,&lt;br&gt;&lt;br&gt;\n								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;\n								Ticket No : TKT000084&lt;br&gt;\n								Status : Closed&lt;br&gt;\n								Category : Small Problem&lt;br&gt;\n								Severity : Minor&lt;br&gt;\n								Priority : Normal&lt;br&gt;&lt;br&gt;\n								Description : &lt;br&gt;Hello,&lt;br /&gt;\n&lt;br /&gt;\nWe would like to request a technician for the location below:&lt;br /&gt;\n&lt;br /&gt;\nAddress: 595 Market Street San Francisco, Ca 94105&lt;br /&gt;\n&lt;br /&gt;\nDate: Requested for any date between 4/24-4/26&lt;br /&gt;\n&lt;br /&gt;\nTime: From 8:00 AM PST - 9:00 AM PST&lt;br /&gt;\n&lt;br /&gt;\nAccess to Store:  Granted by staff&lt;br /&gt;\n&lt;br /&gt;\nDynamix Ref Number: 109070&lt;br /&gt;\n&lt;br /&gt;\nDevice Type: Cloudbox&lt;br /&gt;\n&lt;br /&gt;\nConnection Type: Ethernet Port and AV Cables&lt;br /&gt;\n&lt;br /&gt;\nWork Needed:&lt;br /&gt;\nTask 1: Replace current DMX Pandora Device with Cloudbox&lt;br /&gt;\nTask 2: Connect Cloudbox to Port 14 on switch &lt;br /&gt;\nTask 3: Connect Cloudbox to audio output for AV system&lt;br /&gt;\n&lt;br /&gt;\nPlease let me know if you need anything else from me.&lt;br /&gt;\n&lt;br /&gt;\nThank you,&lt;br /&gt;\nChristian Cruz&lt;br&gt;&lt;br&gt;\n								Solution : &lt;br&gt;\n								&lt;br&gt;&lt;br&gt;\n								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;'),(571,'time_start',NULL,'02:00:02'),(571,'createdtime',NULL,'2023-04-21 02:00:02'),(571,'modifiedby',NULL,'1'),(571,'from_email',NULL,'admin@mybluetechnology.com'),(571,'saved_toid',NULL,'[&quot;&quot;,&quot;yann@mybluetechnology.com&quot;]'),(571,'ccmail',NULL,'[&quot;&quot;]'),(571,'bccmail',NULL,'[&quot;&quot;]'),(571,'parent_id',NULL,'271@1|'),(571,'email_flag',NULL,'SENT'),(571,'source',NULL,'CRM'),(571,'record_id',NULL,'273'),(571,'record_module',NULL,'Emails'),(573,'label',NULL,'Ticket Number : TKT000085 Wildseed Palo Alto / Printer Replacement'),(573,'date_start',NULL,'2023-04-21'),(573,'activitytype',NULL,'Emails'),(573,'assigned_user_id',NULL,'1'),(573,'subject',NULL,'Ticket Number : TKT000085 Wildseed Palo Alto / Printer Replacement'),(573,'description',NULL,'Ticket ID : 272&lt;br&gt;Ticket Title : Wildseed Palo Alto / Printer Replacement&lt;br&gt;&lt;br&gt;\n								Dear Ismodes JC,&lt;br&gt;&lt;br&gt;\n								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;\n								Ticket No : TKT000085&lt;br&gt;\n								Status : Closed&lt;br&gt;\n								Category : Small Problem&lt;br&gt;\n								Severity : Minor&lt;br&gt;\n								Priority : Normal&lt;br&gt;&lt;br&gt;\n								Description : &lt;br&gt;Hello,&lt;br /&gt;\n&lt;br /&gt;\nWe would like to request a technician for the location below:&lt;br /&gt;\n&lt;br /&gt;\nAddress: 855 El Camino Real #110&lt;br /&gt;\nDate: April 24, 2023 (Monday)&lt;br /&gt;\nTime: 9:00 AM PST&lt;br /&gt;\nAccess to Store: Granted&lt;br /&gt;\nDynamix Ref Number: 110291&lt;br /&gt;\nDevice Type: Grill Printer /&lt;br /&gt;\nConnection Type: Ethernet connection&lt;br /&gt;\n&lt;br /&gt;\n &lt;br /&gt;\n&lt;br /&gt;\nWork Needed:&lt;br /&gt;\n&lt;br /&gt;\n- Check the Network connection of the printer since it will not pick up the correct IP address&lt;br /&gt;\n- Verify that the printer is getting a correct IP address&lt;br /&gt;\n- Run a test order and confirm that the printer is working&lt;br /&gt;\n- Make sure the label is added to the replacement device&lt;br /&gt;\n&lt;br /&gt;\n &lt;br /&gt;\n&lt;br /&gt;\nTroubleshooting Steps were taken:&lt;br /&gt;\n&lt;br /&gt;\n&middot; Checked printer connections and reboot&lt;br /&gt;\n&middot; Performed test printer- it worked but could not print from the terminal&lt;br /&gt;\n&middot; Performed Hard Reset&lt;br /&gt;\n&middot; Checked backend settings and verified It&rsquo;s routed to the correct printer&lt;br /&gt;\n&middot; Since it was still not working, rerouted to another printer and it worked.&lt;br /&gt;\n&middot; Replace the defective printer and after installing the replacement printer, still not printing&lt;br /&gt;\n&lt;br /&gt;\n&lt;br /&gt;\nThank you and looking forward to your response.&lt;br /&gt;\n&lt;br /&gt;\nKind Regards,&lt;br /&gt;\nDianah&lt;br&gt;&lt;br&gt;\n								Solution : &lt;br&gt;\n								&lt;br&gt;&lt;br&gt;\n								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;'),(573,'time_start',NULL,'02:00:13'),(573,'createdtime',NULL,'2023-04-21 02:00:13'),(573,'modifiedby',NULL,'1'),(573,'from_email',NULL,'admin@mybluetechnology.com'),(573,'saved_toid',NULL,'[&quot;&quot;,&quot;jc@mybluetechnology.com&quot;]'),(573,'ccmail',NULL,'[&quot;&quot;]'),(573,'bccmail',NULL,'[&quot;&quot;]'),(573,'parent_id',NULL,'272@1|'),(573,'email_flag',NULL,'SENT'),(573,'source',NULL,'CRM'),(573,'record_id',NULL,'274'),(573,'record_module',NULL,'Emails'),(575,'parent_id','0','34'),(575,'modifiedby','1','6'),(576,'label',NULL,'nstallation of Toast Flex Counter, Receipt Printer and Direct attached Toast Tap'),(576,'ticket_no',NULL,'TKT000086'),(576,'assigned_user_id',NULL,'5'),(576,'parent_id',NULL,'5'),(576,'ticketpriorities',NULL,'Normal'),(576,'ticketseverities',NULL,'Minor'),(576,'ticketstatus',NULL,'Closed'),(576,'ticketcategories',NULL,'Small Problem'),(576,'hours',NULL,'0.00000000'),(576,'days',NULL,'0.00000000'),(576,'createdtime',NULL,'2023-04-21 20:25:38'),(576,'modifiedby',NULL,'6'),(576,'ticket_title',NULL,'nstallation of Toast Flex Counter, Receipt Printer and Direct attached Toast Tap'),(576,'description',NULL,'Hello,\n \nWe would like to request a technician for the location below:\n\n&middot;     Address: 3583 16th Street\n\n&middot;     Time: 8:00 AM PST\n\n&middot;     Access to Store:  Granted c/o Kitchen Staff \n\n&middot;     Dynamix Ref Number: 00107780\n\n\nWe&rsquo;ve also requested the store to prepare the hardware beforehand.\n\nWork Needed:\n\nTask 1: Bring the hardware to the patio\nTask 2: Connect Toast Flex Counter Via Ethernet (Wi-Fi should be disabled)\nTask 3: Connect the Receipt Printer to the Terminal\nTask 4: Connect the direct attached Toast Tap\nTask 5: Verify that the printer is getting the correct IP address\nTask 6: Run a test order and confirm that the printer is working\nTask 5: Label the Toast Flex Counter as: FSRB001-TE-PATIO &amp;\n               Receipt Printer as FSRB001-RP-PATIO\n\nBridge Information:\n\nConference Bridge Phone # 510-982-2796\nParticipant pin # 6694\n\n\nBest regards,\nDale'),(576,'source',NULL,'CRM'),(576,'cf_855',NULL,'107780'),(576,'cf_869',NULL,'2023-01-24'),(576,'cf_871',NULL,'08:00:00'),(576,'cf_873',NULL,'2023-01-24'),(576,'cf_875',NULL,'18:03:00'),(576,'cf_877',NULL,'2023-01-24'),(576,'cf_879',NULL,'17:52:00'),(576,'record_id',NULL,'275'),(576,'record_module',NULL,'HelpDesk'),(577,'label',NULL,'Ticket Number : TKT000086 nstallation of Toast Flex Counter, Receipt Printer and Direct attached Toast Tap'),(577,'date_start',NULL,'2023-04-21'),(577,'activitytype',NULL,'Emails'),(577,'assigned_user_id',NULL,'1'),(577,'subject',NULL,'Ticket Number : TKT000086 nstallation of Toast Flex Counter, Receipt Printer and Direct attached Toast Tap'),(577,'description',NULL,'Ticket ID : 275&lt;br&gt;Ticket Title : nstallation of Toast Flex Counter, Receipt Printer and Direct attached Toast Tap&lt;br&gt;&lt;br&gt;\n								Dear Dalrymple Yann,&lt;br&gt;&lt;br&gt;\n								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;\n								Ticket No : TKT000086&lt;br&gt;\n								Status : Closed&lt;br&gt;\n								Category : Small Problem&lt;br&gt;\n								Severity : Minor&lt;br&gt;\n								Priority : Normal&lt;br&gt;&lt;br&gt;\n								Description : &lt;br&gt;Hello,&lt;br /&gt;\n &lt;br /&gt;\nWe would like to request a technician for the location below:&lt;br /&gt;\n&lt;br /&gt;\n&middot;     Address: 3583 16th Street&lt;br /&gt;\n&lt;br /&gt;\n&middot;     Time: 8:00 AM PST&lt;br /&gt;\n&lt;br /&gt;\n&middot;     Access to Store:  Granted c/o Kitchen Staff &lt;br /&gt;\n&lt;br /&gt;\n&middot;     Dynamix Ref Number: 00107780&lt;br /&gt;\n&lt;br /&gt;\n&lt;br /&gt;\nWe&rsquo;ve also requested the store to prepare the hardware beforehand.&lt;br /&gt;\n&lt;br /&gt;\nWork Needed:&lt;br /&gt;\n&lt;br /&gt;\nTask 1: Bring the hardware to the patio&lt;br /&gt;\nTask 2: Connect Toast Flex Counter Via Ethernet (Wi-Fi should be disabled)&lt;br /&gt;\nTask 3: Connect the Receipt Printer to the Terminal&lt;br /&gt;\nTask 4: Connect the direct attached Toast Tap&lt;br /&gt;\nTask 5: Verify that the printer is getting the correct IP address&lt;br /&gt;\nTask 6: Run a test order and confirm that the printer is working&lt;br /&gt;\nTask 5: Label the Toast Flex Counter as: FSRB001-TE-PATIO &amp;&lt;br /&gt;\n               Receipt Printer as FSRB001-RP-PATIO&lt;br /&gt;\n&lt;br /&gt;\nBridge Information:&lt;br /&gt;\n&lt;br /&gt;\nConference Bridge Phone # 510-982-2796&lt;br /&gt;\nParticipant pin # 6694&lt;br /&gt;\n&lt;br /&gt;\n&lt;br /&gt;\nBest regards,&lt;br /&gt;\nDale&lt;br&gt;&lt;br&gt;\n								Solution : &lt;br&gt;\n								&lt;br&gt;&lt;br&gt;\n								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;'),(577,'time_start',NULL,'20:30:01'),(577,'createdtime',NULL,'2023-04-21 20:30:01'),(577,'modifiedby',NULL,'1'),(577,'from_email',NULL,'admin@mybluetechnology.com'),(577,'saved_toid',NULL,'[&quot;&quot;,&quot;yann@mybluetechnology.com&quot;]'),(577,'ccmail',NULL,'[&quot;&quot;]'),(577,'bccmail',NULL,'[&quot;&quot;]'),(577,'parent_id',NULL,'275@1|'),(577,'email_flag',NULL,'SENT'),(577,'source',NULL,'CRM'),(577,'record_id',NULL,'276'),(577,'record_module',NULL,'Emails'),(579,'label',NULL,'The Tailor&#039;s Son / Cash Drawer replacement'),(579,'ticket_no',NULL,'TKT000087'),(579,'assigned_user_id',NULL,'5'),(579,'parent_id',NULL,'32'),(579,'ticketpriorities',NULL,'Normal'),(579,'ticketseverities',NULL,'Minor'),(579,'ticketstatus',NULL,'Closed'),(579,'ticketcategories',NULL,'Small Problem'),(579,'hours',NULL,'0.00000000'),(579,'days',NULL,'0.00000000'),(579,'createdtime',NULL,'2023-04-21 20:31:46'),(579,'modifiedby',NULL,'6'),(579,'ticket_title',NULL,'The Tailor&#039;s Son / Cash Drawer replacement'),(579,'description',NULL,'Hello,\n \nWe would like to request a technician for the location below:\n\n&middot;     2049 Fillmore Street, 94115\n\n&middot;     Time: 11:30 AM PST\n\n&middot;     Access to Store:  Granted c/o Kitchen Staff \n\n&middot;     Dynamix Ref Number: 00107807\n\n \nWork Needed:\n \n\n1.   Pick up Cashdrawer at BOH office and Deliver it to the store\n\n2.   Swap the existing Cash Drawer to the new one\n\na.       Take the cash drawer kick cable and connect it to your cash drawer.\n\nb.       Take the other end of the kick cable and plug it into the printer\n\n\nBest regards,\n\nDale'),(579,'source',NULL,'CRM'),(579,'cf_855',NULL,'107807'),(579,'cf_869',NULL,'2023-01-26'),(579,'cf_871',NULL,'11:30:00'),(579,'cf_873',NULL,'2023-01-26'),(579,'cf_875',NULL,'16:45:00'),(579,'cf_877',NULL,'2023-01-26'),(579,'cf_879',NULL,'13:28:00'),(579,'record_id',NULL,'277'),(579,'record_module',NULL,'HelpDesk'),(580,'modifiedby','1','6'),(580,'cf_869','','2023-02-01'),(580,'cf_871','','17:08:00'),(581,'modifiedby','1','6'),(581,'description','','Hello,\n\n \n\nWe would like to request a technician for the location below:\n\nAddress: 409 Gough Street, San Francisco, CA 94102\n\nTime: 10 AM PST\n\nAccess to Store:  Manager on duty\n\nDynamix Ref Number: 108024\n\n\nWork Needed:\n\nTask : Make sure that the Mounting of the Bar TVs are secure\n\n\nThank you for your assistance on this.\n\nRegards,\n\nWarren'),(581,'cf_869','','2023-02-03'),(581,'cf_871','','10:00:00'),(582,'label',NULL,'Ticket Number : TKT000087 The Tailor&#039;s Son / Cash Drawer replacement'),(582,'date_start',NULL,'2023-04-21'),(582,'activitytype',NULL,'Emails'),(582,'assigned_user_id',NULL,'1'),(582,'subject',NULL,'Ticket Number : TKT000087 The Tailor&#039;s Son / Cash Drawer replacement'),(582,'description',NULL,'Ticket ID : 277&lt;br&gt;Ticket Title : The Tailor&#039;s Son / Cash Drawer replacement&lt;br&gt;&lt;br&gt;\n								Dear Dalrymple Yann,&lt;br&gt;&lt;br&gt;\n								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;\n								Ticket No : TKT000087&lt;br&gt;\n								Status : Closed&lt;br&gt;\n								Category : Small Problem&lt;br&gt;\n								Severity : Minor&lt;br&gt;\n								Priority : Normal&lt;br&gt;&lt;br&gt;\n								Description : &lt;br&gt;Hello,&lt;br /&gt;\n &lt;br /&gt;\nWe would like to request a technician for the location below:&lt;br /&gt;\n&lt;br /&gt;\n&middot;     2049 Fillmore Street, 94115&lt;br /&gt;\n&lt;br /&gt;\n&middot;     Time: 11:30 AM PST&lt;br /&gt;\n&lt;br /&gt;\n&middot;     Access to Store:  Granted c/o Kitchen Staff &lt;br /&gt;\n&lt;br /&gt;\n&middot;     Dynamix Ref Number: 00107807&lt;br /&gt;\n&lt;br /&gt;\n &lt;br /&gt;\nWork Needed:&lt;br /&gt;\n &lt;br /&gt;\n&lt;br /&gt;\n1.   Pick up Cashdrawer at BOH office and Deliver it to the store&lt;br /&gt;\n&lt;br /&gt;\n2.   Swap the existing Cash Drawer to the new one&lt;br /&gt;\n&lt;br /&gt;\na.       Take the cash drawer kick cable and connect it to your cash drawer.&lt;br /&gt;\n&lt;br /&gt;\nb.       Take the other end of the kick cable and plug it into the printer&lt;br /&gt;\n&lt;br /&gt;\n&lt;br /&gt;\nBest regards,&lt;br /&gt;\n&lt;br /&gt;\nDale&lt;br&gt;&lt;br&gt;\n								Solution : &lt;br&gt;\n								&lt;br&gt;&lt;br&gt;\n								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;'),(582,'time_start',NULL,'20:45:02'),(582,'createdtime',NULL,'2023-04-21 20:45:02'),(582,'modifiedby',NULL,'1'),(582,'from_email',NULL,'admin@mybluetechnology.com'),(582,'saved_toid',NULL,'[&quot;&quot;,&quot;yann@mybluetechnology.com&quot;]'),(582,'ccmail',NULL,'[&quot;&quot;]'),(582,'bccmail',NULL,'[&quot;&quot;]'),(582,'parent_id',NULL,'277@1|'),(582,'email_flag',NULL,'SENT'),(582,'source',NULL,'CRM'),(582,'record_id',NULL,'278'),(582,'record_module',NULL,'Emails'),(584,'label',NULL,'Ticket Number : TKT000017 After Work Bar / Montaje seguro para televisores de barra'),(584,'date_start',NULL,'2023-04-21'),(584,'activitytype',NULL,'Emails'),(584,'assigned_user_id',NULL,'1'),(584,'subject',NULL,'Ticket Number : TKT000017 After Work Bar / Montaje seguro para televisores de barra'),(584,'description',NULL,'Ticket ID : 87&lt;br&gt;Ticket Title : After Work Bar / Montaje seguro para televisores de barra&lt;br&gt;&lt;br&gt;\n								Dear Ismodes JC,&lt;br&gt;&lt;br&gt;\n								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;\n								Ticket No : TKT000017&lt;br&gt;\n								Status : Closed&lt;br&gt;\n								Category : Small Problem&lt;br&gt;\n								Severity : Minor&lt;br&gt;\n								Priority : Normal&lt;br&gt;&lt;br&gt;\n								Description : &lt;br&gt;Hello,&lt;br /&gt;\n&lt;br /&gt;\n &lt;br /&gt;\n&lt;br /&gt;\nWe would like to request a technician for the location below:&lt;br /&gt;\n&lt;br /&gt;\nAddress: 409 Gough Street, San Francisco, CA 94102&lt;br /&gt;\n&lt;br /&gt;\nTime: 10 AM PST&lt;br /&gt;\n&lt;br /&gt;\nAccess to Store:  Manager on duty&lt;br /&gt;\n&lt;br /&gt;\nDynamix Ref Number: 108024&lt;br /&gt;\n&lt;br /&gt;\n&lt;br /&gt;\nWork Needed:&lt;br /&gt;\n&lt;br /&gt;\nTask : Make sure that the Mounting of the Bar TVs are secure&lt;br /&gt;\n&lt;br /&gt;\n&lt;br /&gt;\nThank you for your assistance on this.&lt;br /&gt;\n&lt;br /&gt;\nRegards,&lt;br /&gt;\n&lt;br /&gt;\nWarren&lt;br&gt;&lt;br&gt;\n								Solution : &lt;br&gt;\n								&lt;br&gt;&lt;br&gt;\n								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;'),(584,'time_start',NULL,'20:45:10'),(584,'createdtime',NULL,'2023-04-21 20:45:10'),(584,'modifiedby',NULL,'1'),(584,'from_email',NULL,'admin@mybluetechnology.com'),(584,'saved_toid',NULL,'[&quot;&quot;,&quot;jc@mybluetechnology.com&quot;]'),(584,'ccmail',NULL,'[&quot;&quot;]'),(584,'bccmail',NULL,'[&quot;&quot;]'),(584,'parent_id',NULL,'87@1|'),(584,'email_flag',NULL,'SENT'),(584,'source',NULL,'CRM'),(584,'record_id',NULL,'279'),(584,'record_module',NULL,'Emails'),(586,'modifiedby','1','6'),(587,'parent_id','0','5'),(587,'modifiedby','1','6'),(587,'description','','Hello Blue Technology, \n\n\nWe would like to request a technician for the location below:\n\nAddress: 2304 Market Street\nTime:  Between 6AM- 10:30AM PST\nAccess to Store:  Granted c/o Kitchen Staff \nDynamix Ref Number: 107815\n\nTask:\n\nConnect the Toast Tap(purple cable) to Toast Flex or Toast Hub (depending what&#039;s the store set up)\nDrop off the defective Toast tap using the label kit.\nSend us the tracking number.\n\n\nThank you for your assistance. \n\n\nRegards, \nClaudette'),(587,'cf_869','','2023-02-03'),(587,'cf_871','','19:29:00'),(587,'cf_873','','2023-02-03'),(587,'cf_875','','22:57:00'),(587,'cf_877','','2023-02-03'),(587,'cf_879','','19:30:00'),(588,'label',NULL,'Ticket Number : TKT000021 Super Duper-Castro / Toast Tap Installation / Tech No Show'),(588,'date_start',NULL,'2023-04-21'),(588,'activitytype',NULL,'Emails'),(588,'assigned_user_id',NULL,'1'),(588,'subject',NULL,'Ticket Number : TKT000021 Super Duper-Castro / Toast Tap Installation / Tech No Show'),(588,'description',NULL,'Ticket ID : 91&lt;br&gt;Ticket Title : Super Duper-Castro / Toast Tap Installation / Tech No Show&lt;br&gt;&lt;br&gt;\n								Dear Solorzano Angel,&lt;br&gt;&lt;br&gt;\n								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;\n								Ticket No : TKT000021&lt;br&gt;\n								Status : Closed&lt;br&gt;\n								Category : Small Problem&lt;br&gt;\n								Severity : Minor&lt;br&gt;\n								Priority : Low&lt;br&gt;&lt;br&gt;\n								Description : &lt;br&gt;Hello Blue Technology, &lt;br /&gt;\n&lt;br /&gt;\n&lt;br /&gt;\nWe would like to request a technician for the location below:&lt;br /&gt;\n&lt;br /&gt;\nAddress: 2304 Market Street&lt;br /&gt;\nTime:  Between 6AM- 10:30AM PST&lt;br /&gt;\nAccess to Store:  Granted c/o Kitchen Staff &lt;br /&gt;\nDynamix Ref Number: 107815&lt;br /&gt;\n&lt;br /&gt;\nTask:&lt;br /&gt;\n&lt;br /&gt;\nConnect the Toast Tap(purple cable) to Toast Flex or Toast Hub (depending what&#039;s the store set up)&lt;br /&gt;\nDrop off the defective Toast tap using the label kit.&lt;br /&gt;\nSend us the tracking number.&lt;br /&gt;\n&lt;br /&gt;\n&lt;br /&gt;\nThank you for your assistance. &lt;br /&gt;\n&lt;br /&gt;\n&lt;br /&gt;\nRegards, &lt;br /&gt;\nClaudette&lt;br&gt;&lt;br&gt;\n								Solution : &lt;br&gt;\n								&lt;br&gt;&lt;br&gt;\n								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;'),(588,'time_start',NULL,'21:00:02'),(588,'createdtime',NULL,'2023-04-21 21:00:02'),(588,'modifiedby',NULL,'1'),(588,'from_email',NULL,'admin@mybluetechnology.com'),(588,'saved_toid',NULL,'[&quot;&quot;,&quot;angel@mybluetechnology.com&quot;]'),(588,'ccmail',NULL,'[&quot;&quot;]'),(588,'bccmail',NULL,'[&quot;&quot;]'),(588,'parent_id',NULL,'91@1|'),(588,'email_flag',NULL,'SENT'),(588,'source',NULL,'CRM'),(588,'record_id',NULL,'280'),(588,'record_module',NULL,'Emails'),(590,'assigned_user_id','6','5'),(591,'cf_873','','2023-02-05'),(592,'cf_875','','20:15:00'),(593,'cf_877','','2023-02-03'),(594,'cf_879','','19:01:00'),(595,'modifiedby','1','6'),(597,'description','','Hello Blue Technology,\n\n \n\nWe would like to request a technician for the location below:\n\nAddress: 5959 Shellmound Street, 94608 Emeryville CA\nTime: 9:30 AM PST\nAccess to Store: Granted c/o store Key holder and their Janitor\nDynamix Ref Number: 107721\n \n\nTask:\n\nConnect the Replacement Toast Tap(purple cable) to Toast Flex or Toast Hub (depending what the store set up)\nTest all Toast Tap functionality\nDrop off the defective Toast tap using the label kit.\nSend us the tracking number\n \n\nThank you for your assistance.'),(597,'cf_869','','2023-02-07'),(597,'cf_871','','09:30:00'),(597,'cf_877','','2023-02-07'),(597,'cf_879','','16:22:00'),(601,'label',NULL,'Ticket Number : TKT000017 After Work Bar / Montaje seguro para televisores de barra'),(601,'date_start',NULL,'2023-04-21'),(601,'activitytype',NULL,'Emails'),(601,'assigned_user_id',NULL,'1'),(601,'subject',NULL,'Ticket Number : TKT000017 After Work Bar / Montaje seguro para televisores de barra'),(601,'description',NULL,'Ticket ID : 87&lt;br&gt;Ticket Title : After Work Bar / Montaje seguro para televisores de barra&lt;br&gt;&lt;br&gt;\n								Dear Dalrymple Yann,&lt;br&gt;&lt;br&gt;\n								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;\n								Ticket No : TKT000017&lt;br&gt;\n								Status : Closed&lt;br&gt;\n								Category : Small Problem&lt;br&gt;\n								Severity : Minor&lt;br&gt;\n								Priority : Normal&lt;br&gt;&lt;br&gt;\n								Description : &lt;br&gt;Hello,&lt;br /&gt;\n&lt;br /&gt;\n &lt;br /&gt;\n&lt;br /&gt;\nWe would like to request a technician for the location below:&lt;br /&gt;\n&lt;br /&gt;\nAddress: 409 Gough Street, San Francisco, CA 94102&lt;br /&gt;\n&lt;br /&gt;\nTime: 10 AM PST&lt;br /&gt;\n&lt;br /&gt;\nAccess to Store:  Manager on duty&lt;br /&gt;\n&lt;br /&gt;\nDynamix Ref Number: 108024&lt;br /&gt;\n&lt;br /&gt;\n&lt;br /&gt;\nWork Needed:&lt;br /&gt;\n&lt;br /&gt;\nTask : Make sure that the Mounting of the Bar TVs are secure&lt;br /&gt;\n&lt;br /&gt;\n&lt;br /&gt;\nThank you for your assistance on this.&lt;br /&gt;\n&lt;br /&gt;\nRegards,&lt;br /&gt;\n&lt;br /&gt;\nWarren&lt;br&gt;&lt;br&gt;\n								Solution : &lt;br&gt;\n								&lt;br&gt;&lt;br&gt;\n								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;'),(601,'time_start',NULL,'21:15:01'),(601,'createdtime',NULL,'2023-04-21 21:15:01'),(601,'modifiedby',NULL,'1'),(601,'from_email',NULL,'admin@mybluetechnology.com'),(601,'saved_toid',NULL,'[&quot;&quot;,&quot;yann@mybluetechnology.com&quot;]'),(601,'ccmail',NULL,'[&quot;&quot;]'),(601,'bccmail',NULL,'[&quot;&quot;]'),(601,'parent_id',NULL,'87@1|'),(601,'email_flag',NULL,'SENT'),(601,'source',NULL,'CRM'),(601,'record_id',NULL,'281'),(601,'record_module',NULL,'Emails'),(603,'label',NULL,'Ticket Number : TKT000026 107721 / Super Duper - Emeryville / Toast Tap Replacement'),(603,'date_start',NULL,'2023-04-21'),(603,'activitytype',NULL,'Emails'),(603,'assigned_user_id',NULL,'1'),(603,'subject',NULL,'Ticket Number : TKT000026 107721 / Super Duper - Emeryville / Toast Tap Replacement'),(603,'description',NULL,'Ticket ID : 96&lt;br&gt;Ticket Title : 107721 / Super Duper - Emeryville / Toast Tap Replacement&lt;br&gt;&lt;br&gt;\n								Dear Dalrymple Yann,&lt;br&gt;&lt;br&gt;\n								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;\n								Ticket No : TKT000026&lt;br&gt;\n								Status : Open&lt;br&gt;\n								Category : Small Problem&lt;br&gt;\n								Severity : Minor&lt;br&gt;\n								Priority : Normal&lt;br&gt;&lt;br&gt;\n								Description : &lt;br&gt;Hello Blue Technology,&lt;br /&gt;\n&lt;br /&gt;\n &lt;br /&gt;\n&lt;br /&gt;\nWe would like to request a technician for the location below:&lt;br /&gt;\n&lt;br /&gt;\nAddress: 5959 Shellmound Street, 94608 Emeryville CA&lt;br /&gt;\nTime: 9:30 AM PST&lt;br /&gt;\nAccess to Store: Granted c/o store Key holder and their Janitor&lt;br /&gt;\nDynamix Ref Number: 107721&lt;br /&gt;\n &lt;br /&gt;\n&lt;br /&gt;\nTask:&lt;br /&gt;\n&lt;br /&gt;\nConnect the Replacement Toast Tap(purple cable) to Toast Flex or Toast Hub (depending what the store set up)&lt;br /&gt;\nTest all Toast Tap functionality&lt;br /&gt;\nDrop off the defective Toast tap using the label kit.&lt;br /&gt;\nSend us the tracking number&lt;br /&gt;\n &lt;br /&gt;\n&lt;br /&gt;\nThank you for your assistance.&lt;br&gt;&lt;br&gt;\n								Solution : &lt;br&gt;\n								&lt;br&gt;&lt;br&gt;\n								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;'),(603,'time_start',NULL,'21:15:12'),(603,'createdtime',NULL,'2023-04-21 21:15:12'),(603,'modifiedby',NULL,'1'),(603,'from_email',NULL,'admin@mybluetechnology.com'),(603,'saved_toid',NULL,'[&quot;&quot;,&quot;yann@mybluetechnology.com&quot;]'),(603,'ccmail',NULL,'[&quot;&quot;]'),(603,'bccmail',NULL,'[&quot;&quot;]'),(603,'parent_id',NULL,'96@1|'),(603,'email_flag',NULL,'SENT'),(603,'source',NULL,'CRM'),(603,'record_id',NULL,'282'),(603,'record_module',NULL,'Emails'),(605,'parent_id','0','5'),(605,'description','','Hello,\n\nWe would like to request a technician for the location below:\n\nAddress: 2304 Market Street San Francisco, CA 94114\n\nTime: 6:00 AM PST\n\nAccess to Store:  Main Door\n\nDynamix Ref Number: 108059\n\n \n\nWork Needed:\n\nTask : Ensure all systems are operational after the PG&amp;E Electrical service interruption / Power Outage. \n\n\nThank you.\n\nRegards,\n\nWarren'),(605,'cf_869','','2023-02-02'),(605,'cf_875','','06:00:00'),(605,'cf_877','','2023-02-02'),(605,'cf_879','','17:21:00'),(606,'assigned_user_id','6','5'),(606,'modifiedby','1','6'),(606,'description','','Hello Blue Technology,\n\n \n\nWe would like to request a technician for the location below:\n\nAddress: 2030 Union Street, 94123 San Francisco CA\nTime: Between 9:00 AM - 11:30 AM PST \nDate: February 8, 2023\nAccess to Store: Granted c/o GM\nDynamix Ref Number: 108064\n \n\nTask:\n\nCheck the Bar printer and use the backup printer if needed\nCheck all other printers if it is routed correctly\nTest all the printers and make sure tickets are printing to the correct printer\n \n\n \n\nTroubleshooting steps were taken on the Bar Printer:\n\npower cycle the bar printer - done\nunplugged and replugged the ethernet cable - done\ntried to print - no go\nprinted a test page - done\nprinted a feed test page - no IP address found\n \n\nThank you for your assistance.\n\n \n\n \n\nRegards,\n\nDianah'),(606,'cf_869','','2023-02-08'),(606,'cf_871','','11:30:00'),(606,'cf_873','','2023-02-07'),(606,'cf_875','','20:29:00'),(606,'cf_877','','2023-02-07'),(606,'cf_879','','17:29:00'),(607,'label',NULL,'Ticket Number : TKT000023 Super Duper Castro / PG&amp;E Electrical service interruption.'),(607,'date_start',NULL,'2023-04-21'),(607,'activitytype',NULL,'Emails'),(607,'assigned_user_id',NULL,'1'),(607,'subject',NULL,'Ticket Number : TKT000023 Super Duper Castro / PG&amp;E Electrical service interruption.'),(607,'description',NULL,'Ticket ID : 93&lt;br&gt;Ticket Title : Super Duper Castro / PG&amp;E Electrical service interruption.&lt;br&gt;&lt;br&gt;\n								Dear Ismodes JC,&lt;br&gt;&lt;br&gt;\n								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;\n								Ticket No : TKT000023&lt;br&gt;\n								Status : Closed&lt;br&gt;\n								Category : Small Problem&lt;br&gt;\n								Severity : Minor&lt;br&gt;\n								Priority : Normal&lt;br&gt;&lt;br&gt;\n								Description : &lt;br&gt;Hello,&lt;br /&gt;\n&lt;br /&gt;\nWe would like to request a technician for the location below:&lt;br /&gt;\n&lt;br /&gt;\nAddress: 2304 Market Street San Francisco, CA 94114&lt;br /&gt;\n&lt;br /&gt;\nTime: 6:00 AM PST&lt;br /&gt;\n&lt;br /&gt;\nAccess to Store:  Main Door&lt;br /&gt;\n&lt;br /&gt;\nDynamix Ref Number: 108059&lt;br /&gt;\n&lt;br /&gt;\n &lt;br /&gt;\n&lt;br /&gt;\nWork Needed:&lt;br /&gt;\n&lt;br /&gt;\nTask : Ensure all systems are operational after the PG&amp;E Electrical service interruption / Power Outage. &lt;br /&gt;\n&lt;br /&gt;\n&lt;br /&gt;\nThank you.&lt;br /&gt;\n&lt;br /&gt;\nRegards,&lt;br /&gt;\n&lt;br /&gt;\nWarren&lt;br&gt;&lt;br&gt;\n								Solution : &lt;br&gt;\n								&lt;br&gt;&lt;br&gt;\n								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;'),(607,'time_start',NULL,'21:30:01'),(607,'createdtime',NULL,'2023-04-21 21:30:01'),(607,'modifiedby',NULL,'1'),(607,'from_email',NULL,'admin@mybluetechnology.com'),(607,'saved_toid',NULL,'[&quot;&quot;,&quot;jc@mybluetechnology.com&quot;]'),(607,'ccmail',NULL,'[&quot;&quot;]'),(607,'bccmail',NULL,'[&quot;&quot;]'),(607,'parent_id',NULL,'93@1|'),(607,'email_flag',NULL,'SENT'),(607,'source',NULL,'CRM'),(607,'record_id',NULL,'283'),(607,'record_module',NULL,'Emails'),(609,'label',NULL,'Ticket Number : TKT000024 108064 / Flores Union / Printer Routing Issue'),(609,'date_start',NULL,'2023-04-21'),(609,'activitytype',NULL,'Emails'),(609,'assigned_user_id',NULL,'1'),(609,'subject',NULL,'Ticket Number : TKT000024 108064 / Flores Union / Printer Routing Issue'),(609,'description',NULL,'Ticket ID : 94&lt;br&gt;Ticket Title : 108064 / Flores Union / Printer Routing Issue&lt;br&gt;&lt;br&gt;\n								Dear Dalrymple Yann,&lt;br&gt;&lt;br&gt;\n								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;\n								Ticket No : TKT000024&lt;br&gt;\n								Status : Closed&lt;br&gt;\n								Category : Small Problem&lt;br&gt;\n								Severity : Minor&lt;br&gt;\n								Priority : Normal&lt;br&gt;&lt;br&gt;\n								Description : &lt;br&gt;Hello Blue Technology,&lt;br /&gt;\n&lt;br /&gt;\n &lt;br /&gt;\n&lt;br /&gt;\nWe would like to request a technician for the location below:&lt;br /&gt;\n&lt;br /&gt;\nAddress: 2030 Union Street, 94123 San Francisco CA&lt;br /&gt;\nTime: Between 9:00 AM - 11:30 AM PST &lt;br /&gt;\nDate: February 8, 2023&lt;br /&gt;\nAccess to Store: Granted c/o GM&lt;br /&gt;\nDynamix Ref Number: 108064&lt;br /&gt;\n &lt;br /&gt;\n&lt;br /&gt;\nTask:&lt;br /&gt;\n&lt;br /&gt;\nCheck the Bar printer and use the backup printer if needed&lt;br /&gt;\nCheck all other printers if it is routed correctly&lt;br /&gt;\nTest all the printers and make sure tickets are printing to the correct printer&lt;br /&gt;\n &lt;br /&gt;\n&lt;br /&gt;\n &lt;br /&gt;\n&lt;br /&gt;\nTroubleshooting steps were taken on the Bar Printer:&lt;br /&gt;\n&lt;br /&gt;\npower cycle the bar printer - done&lt;br /&gt;\nunplugged and replugged the ethernet cable - done&lt;br /&gt;\ntried to print - no go&lt;br /&gt;\nprinted a test page - done&lt;br /&gt;\nprinted a feed test page - no IP address found&lt;br /&gt;\n &lt;br /&gt;\n&lt;br /&gt;\nThank you for your assistance.&lt;br /&gt;\n&lt;br /&gt;\n &lt;br /&gt;\n&lt;br /&gt;\n &lt;br /&gt;\n&lt;br /&gt;\nRegards,&lt;br /&gt;\n&lt;br /&gt;\nDianah&lt;br&gt;&lt;br&gt;\n								Solution : &lt;br&gt;\n								&lt;br&gt;&lt;br&gt;\n								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;'),(609,'time_start',NULL,'21:30:04'),(609,'createdtime',NULL,'2023-04-21 21:30:04'),(609,'modifiedby',NULL,'1'),(609,'from_email',NULL,'admin@mybluetechnology.com'),(609,'saved_toid',NULL,'[&quot;&quot;,&quot;yann@mybluetechnology.com&quot;]'),(609,'ccmail',NULL,'[&quot;&quot;]'),(609,'bccmail',NULL,'[&quot;&quot;]'),(609,'parent_id',NULL,'94@1|'),(609,'email_flag',NULL,'SENT'),(609,'source',NULL,'CRM'),(609,'record_id',NULL,'284'),(609,'record_module',NULL,'Emails'),(611,'label',NULL,'Request for BT Tech Dispatch at SD Laurel Village'),(611,'ticket_no',NULL,'TKT000088'),(611,'assigned_user_id',NULL,'6'),(611,'ticketpriorities',NULL,'Normal'),(611,'ticketseverities',NULL,'Minor'),(611,'ticketstatus',NULL,'Closed'),(611,'ticketcategories',NULL,'Small Problem'),(611,'hours',NULL,'0.00000000'),(611,'days',NULL,'0.00000000'),(611,'createdtime',NULL,'2023-04-21 22:06:12'),(611,'modifiedby',NULL,'6'),(611,'ticket_title',NULL,'Request for BT Tech Dispatch at SD Laurel Village'),(611,'description',NULL,'Hello Blue Technology, \n\n \nWe are sending this request to assist the Technical Consultant  from Toast, Jeff Butcher. \n\nDynamix Ref: 108212\nAddress: 3401 California Street, San Francisco, CA 94118\nDate: February 14 2023\nTime: From 8AM-9AM PST\n \nHere are primary goals: \n\nCheck the settings  of the terminal over at  Super Duper- Laurel Village  and relay the information over the phone. \nBridge to be provided by a Toast Consultant. We will update this thread once we have it. \n\n\n\nRegards, \nClaudette'),(611,'source',NULL,'CRM'),(611,'cf_855',NULL,'108212'),(611,'cf_869',NULL,'2023-02-14'),(611,'cf_871',NULL,'08:00:00'),(611,'cf_877',NULL,'2023-02-10'),(611,'cf_879',NULL,'14:10:00'),(611,'record_id',NULL,'285'),(611,'record_module',NULL,'HelpDesk'),(612,'label',NULL,'Ticket Number : TKT000088 Request for BT Tech Dispatch at SD Laurel Village'),(612,'date_start',NULL,'2023-04-21'),(612,'activitytype',NULL,'Emails'),(612,'assigned_user_id',NULL,'1'),(612,'subject',NULL,'Ticket Number : TKT000088 Request for BT Tech Dispatch at SD Laurel Village'),(612,'description',NULL,'Ticket ID : 285&lt;br&gt;Ticket Title : Request for BT Tech Dispatch at SD Laurel Village&lt;br&gt;&lt;br&gt;\n								Dear Ismodes JC,&lt;br&gt;&lt;br&gt;\n								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;\n								Ticket No : TKT000088&lt;br&gt;\n								Status : Closed&lt;br&gt;\n								Category : Small Problem&lt;br&gt;\n								Severity : Minor&lt;br&gt;\n								Priority : Normal&lt;br&gt;&lt;br&gt;\n								Description : &lt;br&gt;Hello Blue Technology, &lt;br /&gt;\n&lt;br /&gt;\n &lt;br /&gt;\nWe are sending this request to assist the Technical Consultant  from Toast, Jeff Butcher. &lt;br /&gt;\n&lt;br /&gt;\nDynamix Ref: 108212&lt;br /&gt;\nAddress: 3401 California Street, San Francisco, CA 94118&lt;br /&gt;\nDate: February 14 2023&lt;br /&gt;\nTime: From 8AM-9AM PST&lt;br /&gt;\n &lt;br /&gt;\nHere are primary goals: &lt;br /&gt;\n&lt;br /&gt;\nCheck the settings  of the terminal over at  Super Duper- Laurel Village  and relay the information over the phone. &lt;br /&gt;\nBridge to be provided by a Toast Consultant. We will update this thread once we have it. &lt;br /&gt;\n&lt;br /&gt;\n&lt;br /&gt;\n&lt;br /&gt;\nRegards, &lt;br /&gt;\nClaudette&lt;br&gt;&lt;br&gt;\n								Solution : &lt;br&gt;\n								&lt;br&gt;&lt;br&gt;\n								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;'),(612,'time_start',NULL,'22:15:02'),(612,'createdtime',NULL,'2023-04-21 22:15:02'),(612,'modifiedby',NULL,'1'),(612,'from_email',NULL,'admin@mybluetechnology.com'),(612,'saved_toid',NULL,'[&quot;&quot;,&quot;jc@mybluetechnology.com&quot;]'),(612,'ccmail',NULL,'[&quot;&quot;]'),(612,'bccmail',NULL,'[&quot;&quot;]'),(612,'parent_id',NULL,'285@1|'),(612,'email_flag',NULL,'SENT'),(612,'source',NULL,'CRM'),(612,'record_id',NULL,'286'),(612,'record_module',NULL,'Emails'),(614,'label',NULL,'testing data en 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