Ticket ID : 256&lt;br&gt;Ticket Title : 110152 / Wildseed Palo Alto / Investigate Grill printer not printing / FWLD002-KP-GRILL&lt;br&gt;&lt;br&gt;
								Dear Ismodes JC,&lt;br&gt;&lt;br&gt;
								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;
								Ticket No : TKT000079&lt;br&gt;
								Status : Closed&lt;br&gt;
								Category : Small Problem&lt;br&gt;
								Severity : Minor&lt;br&gt;
								Priority : Normal&lt;br&gt;&lt;br&gt;
								Description : &lt;br&gt;Hello,&lt;br /&gt;
&lt;br /&gt;
I hope all is well.&lt;br /&gt;
&lt;br /&gt;
We would like to request a technician for the location below:&lt;br /&gt;
&lt;br /&gt;
Address: 855 El Camino Real #110, Palo Alto, CA 94301&lt;br /&gt;
Date: April 17, 2023 (Monday)&lt;br /&gt;
Time: 9:00 AM PST&lt;br /&gt;
Access to Store: Granted&lt;br /&gt;
Dynamix Ref Number: 110152&lt;br /&gt;
Device Type: Grill Printer&lt;br /&gt;
Connection Type: Wired&lt;br /&gt;
&lt;br /&gt;
Work Needed:&lt;br /&gt;
&lt;br /&gt;
- check the Grill printer&#039;s physical connection&lt;br /&gt;
- check the Grill printer set up&lt;br /&gt;
- use the backup printer if needed&lt;br /&gt;
- test functionality and make sure that the GRILL printer is working&lt;br /&gt;
&lt;br /&gt;
 &lt;br /&gt;
&lt;br /&gt;
Troubleshooting Steps were taken:&lt;br /&gt;
- Check the connection&lt;br /&gt;
- power cycle the printer&lt;br /&gt;
- print a test page - able to print a test page&lt;br /&gt;
- still shows offline on the terminal&lt;br /&gt;
- use the backup printer - still no printing&lt;br /&gt;
&lt;br /&gt;
Please confirm the availability of the schedule.&lt;br /&gt;
&lt;br /&gt;
Thank you.&lt;br /&gt;
&lt;br /&gt;
Kind Regards,&lt;br /&gt;
Dianah&lt;br&gt;&lt;br&gt;
								Solution : &lt;br&gt;
								&lt;br&gt;&lt;br&gt;
								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;