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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple style='word-wrap:break-word'><div class=WordSection1><p class=MsoNormal><o:p>&nbsp;</o:p></p><p class=MsoNormal><o:p>&nbsp;</o:p></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b>From:</b> Dynamix Frontline Services &lt;frontline@dynamixsupport.com&gt; <br><b>Sent:</b> Friday, April 14, 2023 5:42 PM<br><b>To:</b> angel@mybluetechnology.com<br><b>Cc:</b> supportticket@mybluetechnology.com; ndairkee@backofthehouseinc.com; jc@mybluetechnology.com<br><b>Subject:</b> RE: 110064 / Super Duper - Novato / KDS offline, KDS displays wrong time<o:p></o:p></p></div></div><p class=MsoNormal><o:p>&nbsp;</o:p></p><p>Hello Angel,<o:p></o:p></p><p>Kindly see the bridge information below:<o:p></o:p></p><p>Conference Bridge Phone # 510-982-2796<br>Participant pin # 6694<o:p></o:p></p><p>Best regards,<br>Dianah<o:p></o:p></p><p class=MsoNormal>--------------- Original Message ---------------<br><b>From:</b> Dynamix Frontline Services [frontline@dynamixsupport.com]<br><b>Sent:</b> 4/14/2023, 5:41 PM<br><b>To:</b> <a href="mailto:jc@mybluetechnology.com">jc@mybluetechnology.com</a><br><b>Cc:</b> <a href="mailto:supportticket@mybluetechnology.com">supportticket@mybluetechnology.com</a>; <a href="mailto:ndairkee@backofthehouseinc.com">ndairkee@backofthehouseinc.com</a>; <a href="mailto:angel@mybluetechnology.com">angel@mybluetechnology.com</a><br><b>Subject:</b> RE: 110064 / Super Duper - Novato / KDS offline, KDS displays wrong time<br><br>Hello JC,<br><br>Thank you for your confirmation.<br><br>Your assistance is greatly appreciated.<br><br>Regards,<br>Dianah<br><br><br>--------------- Original Message ---------------<br><b>From:</b> [jc@mybluetechnology.com]<br><b>Sent:</b> 4/14/2023, 4:51 PM<br><b>To:</b> <a href="mailto:frontline@dynamixsupport.com">frontline@dynamixsupport.com</a>; <a href="mailto:supportticket@mybluetechnology.com">supportticket@mybluetechnology.com</a><br><b>Cc:</b> <a href="mailto:ndairkee@backofthehouseinc.com">ndairkee@backofthehouseinc.com</a>; <a href="mailto:angel@mybluetechnology.com">angel@mybluetechnology.com</a><br><b>Subject:</b> RE: 110064 / Super Duper - Novato / KDS offline, KDS displays wrong time<br><br><br><o:p></o:p></p><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Yes, Angel is taking care of this call.<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>JC<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p></o:p></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>From:</b> Dynamix Frontline Services &lt;<a href="mailto:frontline@dynamixsupport.com">frontline@dynamixsupport.com</a>&gt;<br><b>Sent:</b> Friday, April 14, 2023 4:43 PM<br><b>To:</b> <a href="mailto:supportticket@mybluetechnology.com">supportticket@mybluetechnology.com</a>; <a href="mailto:jc@mybluetechnology.com">jc@mybluetechnology.com</a><br><b>Cc:</b> <a href="mailto:ndairkee@backofthehouseinc.com">ndairkee@backofthehouseinc.com</a><br><b>Subject:</b> FW: 110064 / Super Duper - Novato / KDS offline, KDS displays wrong time<o:p></o:p></p></div></div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p></o:p></p><p>Hello JC,<o:p></o:p></p><p>I am writing to follow up on our request for a tech visit at SD-Novato. Please let us know if we have someone available this on Monday, April 17, 2023, at 7:00 AM PST<o:p></o:p></p><p>Please see the full details below:<o:p></o:p></p><p>We would like to request a technician for the location below:<o:p></o:p></p><p>Address: 5800 Nave Drive, Suite C<br>Date: April 17, 2023 (Monday)<br>Time: 7:00 AM PST<br>Access to Store: Granted<br>Dynamix Ref Number: 110064<br>Device Type: KDS<br>Connection Type: Wired<o:p></o:p></p><p>Work Needed:<br>- Check KDS Physical connection why it is offline<br>- Resolved the loading tickets issue<br>- Check KDS displays the wrong time<o:p></o:p></p><p>Troubleshooting Steps were taken:<o:p></o:p></p><p>KDS offline:<br>- make sure to select ethernet 1 (RJ 45)<br>- make sure to set Wifi - off<o:p></o:p></p><p>KDS displays the wrong time<br>- Set the date and time under settings<br>- Time still not showing accurately on the tickets<o:p></o:p></p><p>Thank you and looking forward to your response.<o:p></o:p></p><p>Regards,<br>Dianah<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>--------------- Original Message ---------------<br><b>From:</b> Dynamix Frontline Services [frontline@dynamixsupport.com]<br><b>Sent:</b> 4/13/2023, 11:39 PM<br><b>To:</b> <a href="mailto:Supportticket@mybluetechnology.com" target="_blank">Supportticket@mybluetechnology.com</a><br><b>Cc:</b> <a href="mailto:jc@mybluetechnology.com" target="_blank">jc@mybluetechnology.com</a>; <a href="mailto:ndairkee@backofthehouseinc.com" target="_blank">ndairkee@backofthehouseinc.com</a><br><b>Subject:</b> 110064 / Super Duper - Novato / KDS offline, KDS displays wrong time<br>&nbsp;<o:p></o:p></p><p>Hello,<br><br>I hope all is well.<o:p></o:p></p><p>We would like to request a technician for the location below:<o:p></o:p></p><p>Address: 5800 Nave Drive, Suite C<br>Date: April 17, 2023 (Monday)<br>Time: 7:00 AM PST<br>Access to Store: Granted<br>Dynamix Ref Number: 110064<br>Device Type: KDS<br>Connection Type: Wired<o:p></o:p></p><p>&nbsp;<o:p></o:p></p><p>Work Needed:<br>- Check KDS Physical connection why it is offline<br>- Resolved the loading tickets issue<br>- Check KDS displays the wrong time<o:p></o:p></p><p>Troubleshooting Steps were taken:<o:p></o:p></p><p>KDS offline:<br>- make sure to select ethernet 1 (RJ 45)<br>- make sure to set Wifi - off<o:p></o:p></p><p>KDS displays the wrong time<br>- Set the date and time under settings<br>- Time still not showing accurately on the tickets<o:p></o:p></p><p>Thank you and looking forward to your response.<o:p></o:p></p><p>Regards,<br>Dianah<o:p></o:p></p><p>&nbsp;<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><img border=0 width=1 height=1 style='width:.0104in;height:.0104in' id="_x0000_i1028" src="https://dynamix.my.salesforce.com/servlet/servlet.ImageServer?oid=00D700000008yBW&amp;esid=0185w00001GvmI1&amp;from=int"><img border=0 width=1 height=1 style='width:.0104in;height:.0104in' id="_x0000_i1027" src="https://dynamix.my.salesforce.com/servlet/servlet.ImageServer?oid=00D700000008yBW&amp;esid=0185w00001GvtuU&amp;from=int"><o:p></o:p></p></div><p class=MsoNormal><img border=0 width=1 height=1 style='width:.0104in;height:.0104in' id="_x0000_i1026" src="https://dynamix.my.salesforce.com/servlet/servlet.ImageServer?oid=00D700000008yBW&amp;esid=0185w00001GvtrO&amp;from=int"><img border=0 id="_x0000_i1025" src="https://dynamix.my.salesforce.com/servlet/servlet.ImageServer?oid=00D700000008yBW&amp;esid=0185w00001GvuQZ&amp;from=ext"><o:p></o:p></p></div></body></html><br><br>