Ticket ID : 94<br>Ticket Title : 108064 / Flores Union / Printer Routing Issue<br><br>
								Dear Dalrymple Yann,<br><br>
								The Ticket is replied the details are :<br><br>
								Ticket No : TKT000024<br>
								Status : Closed<br>
								Category : Small Problem<br>
								Severity : Minor<br>
								Priority : Normal<br><br>
								Description : <br>Hello Blue Technology,<br />
<br />
 <br />
<br />
We would like to request a technician for the location below:<br />
<br />
Address: 2030 Union Street, 94123 San Francisco CA<br />
Time: Between 9:00 AM - 11:30 AM PST <br />
Date: February 8, 2023<br />
Access to Store: Granted c/o GM<br />
Dynamix Ref Number: 108064<br />
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<br />
Task:<br />
<br />
Check the Bar printer and use the backup printer if needed<br />
Check all other printers if it is routed correctly<br />
Test all the printers and make sure tickets are printing to the correct printer<br />
 <br />
<br />
 <br />
<br />
Troubleshooting steps were taken on the Bar Printer:<br />
<br />
power cycle the bar printer - done<br />
unplugged and replugged the ethernet cable - done<br />
tried to print - no go<br />
printed a test page - done<br />
printed a feed test page - no IP address found<br />
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<br />
Thank you for your assistance.<br />
<br />
 <br />
<br />
 <br />
<br />
Regards,<br />
<br />
Dianah<br><br>
								Solution : <br>
								<br><br>
								Regards<br>Support Administrator<br><br>