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&lt;body data-gr-ext-installed=&quot;&quot; data-new-gr-c-s-check-loaded=&quot;14.1029.0&quot;&gt;Ticket ID : 367&lt;br /&gt;
Ticket Title : Dela Rosa Yerba Buena / Wiring issue from Patch&lt;br /&gt;
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Dear Lapinsee Bim,&lt;br /&gt;
&lt;br /&gt;
You have been assigned to the following ticket:&lt;br /&gt;
&lt;br /&gt;
Ticket No : TKT000097&lt;br /&gt;
Status : Open&lt;br /&gt;
Category : Big Problem&lt;br /&gt;
Severity : Minor&lt;br /&gt;
Priority : Normal&lt;br /&gt;
&lt;br /&gt;
DYNAMIX TICKET NUMBER:&amp;nbsp;110406&lt;br /&gt;
&lt;br /&gt;
Description :&lt;br /&gt;
Hello,&lt;br /&gt;
We would like to request a technician for the location below:&lt;br /&gt;
Address: 37 Yerba Buena San Francisco CA, 94103&lt;br /&gt;
Date: April 26, 2023 (Wednesday)&lt;br /&gt;
Time: 7:00 AM PST&lt;br /&gt;
Access to Store:  Granted&lt;br /&gt;
Dynamix Ref Number: 110406&lt;br /&gt;
Device Type:  &lt;br /&gt;
Connection Type: Ethernet connection&lt;br /&gt;
Work Needed:&lt;br /&gt;
To confirm the patch status&lt;br /&gt;
Troubleshooting Steps were taken:&lt;br /&gt;
Configured - FDLA002-KP-HOT in Meraki&lt;br /&gt;
Added MAC- 50:57:9c:58:c8:1b / IP - 192.168.192.170&lt;br /&gt;
Ping Test - responding / Loss rate - 0%&lt;br /&gt;
Test Print -Working&lt;br /&gt;
FDLA002-KP-EXPO&lt;br /&gt;
&gt; Connected to a patch &gt; Switch port number 6 &gt; IP: None&lt;br /&gt;
Properly Onboarded in Meraki - 50:57:9c:58:ad:8c/ 192.168.192.173&lt;br /&gt;
Ping Test- 100% Packet Loss&lt;br /&gt;
Bypassed the patch and connect it straight to the switch&lt;br /&gt;
Performed Powercycle. Ip now shows - 192.168.192.173&lt;br /&gt;
Ping test - 0% packet loss&lt;br /&gt;
test print - Okay&lt;br /&gt;
The printer is not working behind the patch&lt;br /&gt;
Thank you and looking forward to your response.&lt;br /&gt;
Kind Regards,&lt;br /&gt;
Dianah&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
Regards,&lt;br /&gt;
&lt;span style=&quot;font-size:20px;&quot;&gt;&lt;strong&gt;JC&lt;/strong&gt;&lt;/span&gt;&lt;br /&gt;
&lt;span style=&quot;font-family:verdana,geneva,sans-serif;&quot;&gt;BLUE TECHNOLOGY&lt;br /&gt;
Support Administrator&lt;/span&gt;&lt;grammarly-desktop-integration data-grammarly-shadow-root=&quot;true&quot;&gt;&lt;/grammarly-desktop-integration&gt;&lt;/body&gt;
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