Ticket ID : 257<br>Ticket Title : Investigate Terminal Printer and Back-up printer not working- Receipts rerouted to Kiosk Printer<br><br>
								Dear Ismodes JC,<br><br>
								The Ticket is replied the details are :<br><br>
								Ticket No : TKT000080<br>
								Status : Closed<br>
								Category : Small Problem<br>
								Severity : Minor<br>
								Priority : Normal<br><br>
								Description : <br>Hello,<br />
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We would like to request a technician for the location below:<br />
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Address: 2304 Market Street<br />
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Date: April 17, 2023 (Monday)<br />
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Time: TBD<br />
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Access to Store:  Granted c/o Staff <br />
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Dynamix Ref Number: 110153<br />
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Device Type: Printer<br />
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Connection Type: Hardwired<br />
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Work Needed:<br />
Task 1: Check the connection and setup of the printer <br />
Task 2: Check the back-up printer connection and setup<br />
Task 3: Test functionality and confirm that both old and back-up printers are working<br />
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Troubleshooting Steps taken:<br />
Checked printer connections are reboot<br />
Performed test printer- it worked but could not print from the termina<br />
Receipts were rerouted and printed on the Kiosk printer<br />
Performed Hard Reset<br />
Checked backend settings and assigned right IP address to the back-up printer<br />
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Thank you,<br />
Christine<br><br>
								Solution : <br>
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								Regards<br>Support Administrator<br><br>