Ticket ID : 131&lt;br&gt;Ticket Title : Troubleshoot Dayforce Offline-El Techo&lt;br&gt;&lt;br&gt;
								Dear Ismodes JC,&lt;br&gt;&lt;br&gt;
								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;
								Ticket No : TKT000061&lt;br&gt;
								Status : Closed&lt;br&gt;
								Category : Small Problem&lt;br&gt;
								Severity : Minor&lt;br&gt;
								Priority : Normal&lt;br&gt;&lt;br&gt;
								Description : &lt;br&gt;abc&lt;br&gt;&lt;br&gt;
								Solution : &lt;br&gt;JC,&lt;br /&gt;
&lt;br /&gt;
 &lt;br /&gt;
&lt;br /&gt;
A request to make an adjustment on the start time for this &ndash; As soon as possible is preferred. Is Yann available to take this call to El Techo/ Lolinda?&lt;br /&gt;
&lt;br /&gt;
 &lt;br /&gt;
&lt;br /&gt;
Here are some troubleshooting steps provided by Ceridian:&lt;br /&gt;
&lt;br /&gt;
 &lt;br /&gt;
&lt;br /&gt;
Offline Clock Troubleshooting:-&lt;br /&gt;
1.1Verify if the clock is receiving an IP address&lt;br /&gt;
1.Go to the location the clock is mounted&lt;br /&gt;
2. Place and hold your Finger on the Welcome to Dayforce HCM until the clock prompts you to enter the administrator PIN.&lt;br /&gt;
3. Enter the PIN 4110 and press Enter.&lt;br /&gt;
4. Tap Clock Information icon&lt;br /&gt;
5. Verify if the clock has an IP address&lt;br /&gt;
 If the clock has an IP address&lt;br /&gt;
Trigger a Call Home and a Software Update through the admin mode&lt;br /&gt;
Note: If the clock goes on activation pending screen, trigger a Call home and a Software&lt;br /&gt;
update again&lt;br /&gt;
&lt;br /&gt;
 If the IP address is missing&lt;br /&gt;
1. Disconnect the ethernet cable and plug it back again.&lt;br /&gt;
2. Verify if there is an IP address under the Clock information&lt;br /&gt;
3. If yes, trigger a Call home and Software update&lt;br /&gt;
4. If no, connect the clock to an another ethernet/port or connect the clock to Static IP&lt;br /&gt;
5. Trigger a Call home and Software update&lt;br /&gt;
&lt;br /&gt;
 &lt;br /&gt;
&lt;br /&gt;
Please let us know if this can be addressed today.&lt;br /&gt;
&lt;br /&gt;
 &lt;br /&gt;
&lt;br /&gt;
Thank you,
								&lt;br&gt;&lt;br&gt;
								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;