Ticket ID : 295<br>Ticket Title : nvestigate why kitchen printers wouldn't print<br><br>
								Dear Dalrymple Yann,<br><br>
								The Ticket is replied the details are :<br><br>
								Ticket No : TKT000092<br>
								Status : Open<br>
								Category : Big Problem<br>
								Severity : Major<br>
								Priority : High<br><br>
								Description : <br>We would like to request a technician for the location below:<br />
 <br />
Address: 855 El Camino Real #110<br />
Date: May 8<br />
Time: Today, Asap<br />
Access to Store:  Granted c/o GM<br />
Dynamix Ref Number: 110763<br />
Connection Type: Wired<br />
Work Needed:<br />
Task 1: To make sure all kitchen Toast printers will print, Grill FWLD002-KP-GRILL, Pantry FWLD002-KP-PANTRY and Expo FWLD002-KP-EXPO.<br />
<br />
Troubleshooting Steps Done: <br />
1. On Meraki it showed that modem is online. <br />
2. Pinged IP addresses: Grill: 192.168.192.170 = 100 Packet loss <br />
Pantry:  192.168.192.172 = 100 Packet Loss<br />
Expo: 192.168.192.173 = 100 Packet Loss<br />
3. Rebooted the printers<br />
4. Reset the printers and it did print the IP address<br />
Grill: 192.168.192.168<br />
Pantry:  192.168.192.172<br />
Expo: 192.168.192.168<br />
<br />
<br />
<br />
Regards, <br />
Claudette<br><br>
								Solution : <br>
								<br><br>
								Regards<br>Support Administrator<br><br>