Ticket ID : 118<br>Ticket Title : Super Duper - Berkeley / Resolve camera 2<br><br>
								Dear Dalrymple Yann,<br><br>
								The Ticket is replied the details are :<br><br>
								Ticket No : TKT000048<br>
								Status : Closed<br>
								Category : Small Problem<br>
								Severity : Minor<br>
								Priority : Normal<br><br>
								Description : <br><br><br>
								Solution : <br>Hello Team,<br />
<br />
Sorry for the short notice. We would like to check if we could send someone onsite today at 10AM PST for the below location. if not, we would like to request to send one for tomorrow at the same time.<br />
<br />
Address: 2355 Telegraph Avenue<br />
Date:Time:  10AM PST 3/20/2023<br />
Access to Store: Managers office<br />
Dynamix Ref Number: 00108769<br />
Device Type: Security Camera<br />
Connection Type: Wired<br />
<br />
Work Needed:<br />
Task 1: Restart camera 2<br />
Task 2: Test camera 2 if can be remote options via IVMS are working ex. change camera name / reboot etc.<br />
Task 3: Test playback option for camera 2 if working<br />
<br />
Troubleshooting Steps taken:<br />
· Tried remote restart for camera 2 / not working<br />
· Tried resetting camera 2 / not working<br />
- All remote functions for camera 2 are not responsive<br />
<br />
Let us know if you other questions.<br />
<br />
Regards,<br />
Jeremy.
								<br><br>
								Regards<br>Support Administrator<br><br>