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&lt;body data-gr-ext-installed=&quot;&quot; data-new-gr-c-s-check-loaded=&quot;14.1029.0&quot;&gt;Ticket ID : 401&lt;br /&gt;
Ticket Title : Installation of replacement KDS FWLD002-KDS-001&lt;br /&gt;
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Dear Dalrymple Yann,&lt;br /&gt;
&lt;br /&gt;
You have been assigned to the following ticket:&lt;br /&gt;
&lt;br /&gt;
Ticket No : TKT000106&lt;br /&gt;
Status : Open&lt;br /&gt;
Category : Other Problem&lt;br /&gt;
Severity : Minor&lt;br /&gt;
Priority : Normal&lt;br /&gt;
&lt;br /&gt;
DYNAMIX TICKET NUMBER:&amp;nbsp;110888&lt;br /&gt;
&lt;br /&gt;
Description :&lt;br /&gt;
We would like to request a technician for the location below:&lt;br /&gt;
  &lt;br /&gt;
&bull;	Address: 855 El Camino Real #110&lt;br /&gt;
&bull;	Date: May 15&lt;br /&gt;
&bull;	Time: 9:30AM AM PST&lt;br /&gt;
&bull;	Access to Store:  Granted c/o Manager &lt;br /&gt;
&bull;	Dynamix Ref Number: 110888&lt;br /&gt;
&bull;	Device Type: KDS &lt;br /&gt;
&bull;	Connection Type: Hardwired&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
Work Needed: &lt;br /&gt;
1. Remove the defective KDS with label  FWLD002-KDS-001&lt;br /&gt;
2. Install and set up the replacement KDS &lt;br /&gt;
3. Put the label  FWLD002-KDS-001 &lt;br /&gt;
4.Check the EXPO printer with label  FWLD002-KP-EXPO because it&#039;s printing and not getting an IP address. &lt;br /&gt;
5. Drop off the defective KDS &lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
Troubleshooting Steps Done: &lt;br /&gt;
KDS:&lt;br /&gt;
&bull;	Check ports from the KDS&lt;br /&gt;
&bull;	Tried Different ethernet cable&lt;br /&gt;
&bull;	It will not stay connected not unless the KDS will place upside down&lt;br /&gt;
Printer:&lt;br /&gt;
&bull;	Print test page - No ip&lt;br /&gt;
&bull;	check the physical connection&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
Regards, &lt;br /&gt;
Claudette&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
Regards,&lt;br /&gt;
&lt;span style=&quot;font-size:20px;&quot;&gt;&lt;strong&gt;JC&lt;/strong&gt;&lt;/span&gt;&lt;br /&gt;
&lt;span style=&quot;font-family:verdana,geneva,sans-serif;&quot;&gt;BLUE TECHNOLOGY&lt;br /&gt;
Support Administrator&lt;/span&gt;&lt;grammarly-desktop-integration data-grammarly-shadow-root=&quot;true&quot;&gt;&lt;/grammarly-desktop-integration&gt;&lt;/body&gt;
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