Ticket ID : 231<br>Ticket Title : Clock-In Devise at SD-Downtown<br><br>
								Dear Ismodes JC,<br><br>
								The Ticket is replied the details are :<br><br>
								Ticket No : TKT000069<br>
								Status : Closed<br>
								Category : Small Problem<br>
								Severity : Minor<br>
								Priority : Normal<br><br>
								Description : <br>Hello Blue Technology, <br />
<br />
We would like to request a technician for the location below:<br />
<br />
Address: 721 Market Street, San Francisco,  Super Duper-Downtown<br />
Date:  ASAP, If possible tomorrow April 7<br />
Time: 2PM PST <br />
Access to Store:  C/o Staff <br />
Dynamix Ref Number: 109919<br />
Device Type: Dayforce Touch Clock<br />
Connection Type: Wireless<br />
<br />
Work Needed:<br />
Offline Clock Troubleshooting:-<br />
1.1Verify if the clock is receiving an IP address<br />
1.Go to the location the clock is mounted<br />
2. Place and hold your Finger on the Welcome to Dayforce HCM until the clock prompts you to enter the administrator PIN.<br />
3. Enter the PIN 4110 and press Enter.<br />
4. Tap Clock Information icon<br />
5. Verify if the clock has an IP address<br />
 If the clock has an IP address<br />
Trigger a Call Home and a Software Update through the admin mode<br />
Note: If the clock goes on activation pending screen, trigger a Call home and a Software<br />
update again<br />
<br />
 If the IP address is missing<br />
1. Disconnect the ethernet cable and plug it back again.<br />
2. Verify if there is an IP address under the Clock information<br />
3. If yes, trigger a Call home and Software update<br />
4. If no, connect the clock to an another ethernet/port or connect the clock to Static IP<br />
5. Trigger a Call home and Software update<br><br>
								Solution : <br>
								<br><br>
								Regards<br>Support Administrator<br><br>