Hi JC,

This is related. To give ample time, let&rsquo;s have Bim arrive at 7am. I will meet her at that time instead of 8am as we had discussed on the call earlier. 

Thank you!
________________________________________
From: jc@mybluetechnology.com 
Sent: Tuesday, April 25, 2023 7:21:19 PM
To: Nuranne Dairkee 
Subject: FW: 110406 / Dela Rosa Yerba Buena / Wirirng issue from Patch 
 
Hi Nuranne, I&rsquo;m assuming this is not related to what you want to work with Bim In Delarosa YB .If that is the case, I will send BIM at 7am instead of 8, s she will have 1 hour to service this call.
 
Best,
 
JC
 
From: Dynamix Frontline Services  
Sent: Tuesday, April 25, 2023 6:42 PM
To: supportticket@mybluetechnology.com; jct@mybluetechnology.com
Cc: ndairkee@backofthehouseinc.com
Subject: 110406 / Dela Rosa Yerba Buena / Wirirng issue from Patch
 
Hello,
We would like to request a technician for the location below:
Address: 37 Yerba Buena San Francisco CA, 94103
Date: April 26, 2023 (Wednesday)
Time: 7:00 AM PST
Access to Store:  Granted
Dynamix Ref Number: 110406
Device Type:  
Connection Type: Ethernet connection
Work Needed:
To confirm the patch status
Troubleshooting Steps were taken:
Configured - FDLA002-KP-HOT in Meraki
Added MAC- 50:57:9c:58:c8:1b / IP - 192.168.192.170
Ping Test - responding / Loss rate - 0%
Test Print -Working
FDLA002-KP-EXPO
&gt; Connected to a patch &gt; Switch port number 6 &gt; IP: None
Properly Onboarded in Meraki - 50:57:9c:58:ad:8c/ 192.168.192.173
Ping Test- 100% Packet Loss
Bypassed the patch and connect it straight to the switch
Performed Powercycle. Ip now shows - 192.168.192.173
Ping test - 0% packet loss
test print - Okay
The printer is not working behind the patch
Thank you and looking forward to your response.
Kind Regards,
Dianah