Ticket ID : 252&lt;br&gt;Ticket Title : 110064 / Super Duper - Novato / KDS offline, KDS displays wrong time&lt;br&gt;&lt;br&gt;
								Dear Solorzano Angel,&lt;br&gt;&lt;br&gt;
								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;
								Ticket No : TKT000077&lt;br&gt;
								Status : Closed&lt;br&gt;
								Category : Small Problem&lt;br&gt;
								Severity : Minor&lt;br&gt;
								Priority : Normal&lt;br&gt;&lt;br&gt;
								Description : &lt;br&gt;Hello,&lt;br /&gt;
&lt;br /&gt;
I hope all is well.&lt;br /&gt;
&lt;br /&gt;
We would like to request a technician for the location below:&lt;br /&gt;
&lt;br /&gt;
Address: 5800 Nave Drive, Suite C&lt;br /&gt;
Date: April 17, 2023 (Monday)&lt;br /&gt;
Time: 7:00 AM PST&lt;br /&gt;
Access to Store: Granted&lt;br /&gt;
Dynamix Ref Number: 110064&lt;br /&gt;
Device Type: KDS&lt;br /&gt;
Connection Type: Wired&lt;br /&gt;
&lt;br /&gt;
 &lt;br /&gt;
&lt;br /&gt;
Work Needed:&lt;br /&gt;
- Check KDS Physical connection why it is offline&lt;br /&gt;
- Resolved the loading tickets issue&lt;br /&gt;
- Check KDS displays the wrong time&lt;br /&gt;
&lt;br /&gt;
Troubleshooting Steps were taken:&lt;br /&gt;
&lt;br /&gt;
KDS offline:&lt;br /&gt;
- make sure to select ethernet 1 (RJ 45)&lt;br /&gt;
- make sure to set Wifi - off&lt;br /&gt;
&lt;br /&gt;
KDS displays the wrong time&lt;br /&gt;
- Set the date and time under settings&lt;br /&gt;
- Time still not showing accurately on the tickets&lt;br /&gt;
&lt;br /&gt;
Thank you and looking forward to your response.&lt;br /&gt;
&lt;br /&gt;
Regards,&lt;br /&gt;
Dianah&lt;br&gt;&lt;br&gt;
								Solution : &lt;br&gt;
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								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;