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<p>Hello,<br />
<br />
I hope all is well.</p>

<p>We would like to request a technician for the location below:</p>

<p>Address: 855 El Camino Real #110, Palo Alto, CA 94301<br />
Date: April 17, 2023 (Monday)<br />
Time: 9:00 AM PST<br />
Access to Store: Granted<br />
Dynamix Ref Number: 110152<br />
Device Type: Grill Printer<br />
Connection Type: Wired</p>

<p>Work Needed:</p>

<p>- check the Grill printer&#39;s physical connection<br />
- check the Grill printer set up<br />
- use the backup printer if needed<br />
- test functionality and make sure that the GRILL printer is working</p>

<p>&nbsp;</p>

<p>Troubleshooting Steps were taken:<br />
- Check the connection<br />
- power cycle the printer<br />
- print a test page - able to print a test page<br />
- still shows offline on the terminal<br />
- use the backup printer - still no printing</p>
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<p>Please confirm the availability of the schedule.</p>

<p>Thank you.<br />
<br />
Kind Regards,<br />
Dianah</p>
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