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&lt;body data-gr-ext-installed=&quot;&quot; data-new-gr-c-s-check-loaded=&quot;14.1030.0&quot;&gt;Dear Dalrymple Yann,&lt;br /&gt;
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There is an update to:&lt;br /&gt;
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Ticket ID : 108&lt;br /&gt;
Ticket Title : 108817 and 108825 / Super Duper &ndash; Metreon / Printer not printing and No sound on their Music&lt;br /&gt;
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Ticket No : TKT000038&lt;br /&gt;
Status : Closed&lt;br /&gt;
Category : Small Problem&lt;br /&gt;
Severity : Minor&lt;br /&gt;
Priority : Normal&lt;br /&gt;
&lt;br /&gt;
Description :&lt;br /&gt;
Ticket ID : 112&lt;br /&gt;
Ticket Title : 108817 and 108825 / Super Duper &ndash; Metreon / Printer not printing and No sound on their Music&lt;br /&gt;
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Ticket No : TKT000042&lt;br /&gt;
Status : Closed&lt;br /&gt;
Category : Small Problem&lt;br /&gt;
Severity : Minor&lt;br /&gt;
Priority : Normal&lt;br /&gt;
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Description :&lt;br /&gt;
Hello Blue Technology,&lt;br /&gt;
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We would like to request a technician for the location below:&lt;br /&gt;
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 � Address: 783 Mission Street, San Francisco CA 94103&lt;br /&gt;
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 � Date: March 8, 2023 (Wednesday)&lt;br /&gt;
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 � Time: 8:00 AM PST&lt;br /&gt;
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 � Access to Store: Granted c/o Janitor&lt;br /&gt;
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 � Dynamix Ref Number: 108817 and 108825&lt;br /&gt;
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Work Needed:&lt;br /&gt;
Task 1: Check the printer&#039;s physical connection&lt;br /&gt;
Task 2: Check Kiosk connectivity&lt;br /&gt;
Task 3: Run a test order and confirm that the printer is working&lt;br /&gt;
Task 4: Check Music for no sounds&lt;br /&gt;
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Troubleshooting Steps were taken:&lt;br /&gt;
Restarted the kiosk - no go&lt;br /&gt;
Power cycle the printer - no go&lt;br /&gt;
Check physical connection&lt;br /&gt;
Cables are firmly connected&lt;br /&gt;
Then tried the backup printer - no go&lt;br /&gt;
Printed test page &ndash; ok&lt;br /&gt;
Check Kiosk&#039;s network settings:&lt;br /&gt;
Wi-fi off&lt;br /&gt;
Ethernet 0 (USB-C)&lt;br /&gt;
Ethernet 1 (RJ-45)&lt;br /&gt;
IP: 192.168.192.222&lt;br /&gt;
Tried printing from Kiosk 1 it will print to SSUP05-RP-K01 instead of SSUP05-RP-TE1&lt;br /&gt;
On Music system:&lt;br /&gt;
Check if its on mute - no&lt;br /&gt;
Check volume - still no go&lt;br /&gt;
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Please let us know if you have any questions.&lt;br /&gt;
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Solution :&lt;br /&gt;
Tested both Receipt printers and&nbsp; they tested/print 				&lt;br /&gt;
correctly.  Got the IP address for both printers				&lt;br /&gt;
Did some tests with Tech Minerva to validate the 				&lt;br /&gt;
problem.  Realized that Receipts Printers between 				&lt;br /&gt;
Kiosk and Term1 has been swapped between the 				&lt;br /&gt;
two Workstations.  Swapped Printers back to proper 				&lt;br /&gt;
locations and reconnected both of them				&lt;br /&gt;
Tested Kiosk Workstation again and Kiosk finally 				&lt;br /&gt;
printed correctly.  				&lt;br /&gt;
Includes travel time. &lt;br /&gt;
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Regards,&lt;br /&gt;
&lt;span style=&quot;font-size: 20px;&quot;&gt;&lt;strong&gt;JC&lt;/strong&gt;&lt;/span&gt;&lt;br /&gt;
&lt;span style=&quot;font-family: verdana, geneva, sans-serif;&quot;&gt;BLUE TECHNOLOGY&lt;br /&gt;
Support Administrator&lt;/span&gt;&lt;grammarly-desktop-integration data-grammarly-shadow-root=&quot;true&quot;&gt;&lt;/grammarly-desktop-integration&gt;&lt;/body&gt;
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