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<body data-gr-ext-installed="" data-new-gr-c-s-check-loaded="14.1029.0">Dear Dalrymple Yann,<br />
<br />
<br />
There is an update to:<br />
<br />
Ticket ID : 371<br />
Ticket Title : 110388/Wildseed Palo Alto/Remove 6 Port Switch<br />
<br />
<br />
Ticket No : TKT000098<br />
Status : Closed<br />
Category : Small Problem<br />
Severity : Minor<br />
Priority : Normal<br />
<br />
Description :<br />
Hello, <br />
<br />
  <br />
We would like to request a technician for the location below: <br />
<br />
<br />
Address: 855 El Camino Real #110 <br />
<br />
Date: April 26, 2023 (Wednesday) <br />
<br />
Time: 07:00 AM PST <br />
<br />
Access to Store:  TBD <br />
<br />
Dynamix Ref Number: 110291 <br />
<br />
Device Type: 6 Port Switch<br />
<br />
Solution :<br />
To all, <br />
Recap from Service Call: <br />
Arrived on site and called the Bridge <br />
Started checking the available Ports on the kitchen line (Ports 4, 54, 7,8 and 11)  <br />
Port 4 and Port 5 tested fine <br />
Port 7 is where the Switch was connected to <br />
Port 8 had been fixed has the Kitchen KDS was connected to that Port <br />
Port 11 was still bad <br />
Then proceeded to connect the KP Bar to Port 4 <br />
Connected on the Switch as well to Port 4 <br />
Tested it with technician who could see it online <br />
Removed the cable that was used to connect to the 8 Port Switch <br />
Explain to technician that they were not enough Ports available to remove the 8 Port Switch connected to Port 7 <br />
Port 2 of the 8 Port Switch is connected to the Expo printer <br />
Port 3 is connected to the Pantry printer <br />
Port 5 is connected to the Grill printer <br />
I could not locate Patch Panel Port 9 and 10 on the Hot line and they are probably behind the hotline shelves (which is extremely to move to see where those Ports might be located at <br />
Port 9 and Port 10 were covered on the Patch Panel in the Rack for some reasons which I do not know <br />
It would be my recommendation to send to send Access Cabling to fix Port 11 and locate Port 9 and 10 to test them as well so we can actually remove the temporary Switch  <br />
When that portion of the work was done, I worked with Dynamix Support on the Toast equipment identification and a specific Excel sheet will be provided separately <br />
I had the restaurant Manager checked the Toast system before leaving to validate that everything was working as expected <br />
Left the site at about 11:00 am <br />
Thank you. <br />
<br />
Regards,<br />
<span style="font-size: 20px;"><strong>JC</strong></span><br />
<span style="font-family: verdana, geneva, sans-serif;">BLUE TECHNOLOGY<br />
Support Administrator</span></body>
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