Ticket ID : 104&lt;br&gt;Ticket Title : 00108672 / Delarosa Yerba Buena / Printer issue&lt;br&gt;&lt;br&gt;
								Dear Ismodes JC,&lt;br&gt;&lt;br&gt;
								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;
								Ticket No : TKT000034&lt;br&gt;
								Status : Closed&lt;br&gt;
								Category : Small Problem&lt;br&gt;
								Severity : Minor&lt;br&gt;
								Priority : Normal&lt;br&gt;&lt;br&gt;
								Description : &lt;br&gt;&lt;br&gt;&lt;br&gt;
								Solution : &lt;br&gt;Adding Troubleshooting steps done:&lt;br /&gt;
&lt;br /&gt;
Check Physical connection: power and ethernet cable &ndash; firmly connected&lt;br /&gt;
The green light is on at the ethernet port&lt;br /&gt;
Test print &ndash; ok&lt;br /&gt;
Tried printing from the POS &ndash; no go&lt;br /&gt;
Power cycle the printer &ndash; done&lt;br /&gt;
Tried printing again &ndash; still no go&lt;br /&gt;
Locate the reset button and tried to print &ndash; no IP address&lt;br /&gt;
Check for the backup printer&lt;br /&gt;
They have the TP 200 printer&lt;br /&gt;
Tried to connect the printer but still not printing and still no IP address upon printing the test print&lt;br /&gt;
&lt;br /&gt;
Please let us know if you have other questions.&lt;br /&gt;
&lt;br /&gt;
Regards,&lt;br /&gt;
Dianah
								&lt;br&gt;&lt;br&gt;
								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;