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<body data-gr-ext-installed="" data-new-gr-c-s-check-loaded="14.1029.0">Dear Dalrymple Yann,<br />
<br />
<br />
There is an update to:<br />
<br />
Ticket ID : 401<br />
Ticket Title : Installation of replacement KDS FWLD002-KDS-001<br />
<br />
<br />
Ticket No : TKT000106<br />
Status : Closed<br />
Category : Other Problem<br />
Severity : Minor<br />
Priority : Normal<br />
<br />
Description :<br />
We would like to request a technician for the location below:<br />
  <br />
•	Address: 855 El Camino Real #110<br />
•	Date: May 15<br />
•	Time: 9:30AM AM PST<br />
•	Access to Store:  Granted c/o Manager <br />
•	Dynamix Ref Number: 110888<br />
•	Device Type: KDS <br />
•	Connection Type: Hardwired<br />
<br />
<br />
Work Needed: <br />
1. Remove the defective KDS with label  FWLD002-KDS-001<br />
2. Install and set up the replacement KDS <br />
3. Put the label  FWLD002-KDS-001 <br />
4.Check the EXPO printer with label  FWLD002-KP-EXPO because it's printing and not getting an IP address. <br />
5. Drop off the defective KDS <br />
<br />
<br />
Troubleshooting Steps Done: <br />
KDS:<br />
•	Check ports from the KDS<br />
•	Tried Different ethernet cable<br />
•	It will not stay connected not unless the KDS will place upside down<br />
Printer:<br />
•	Print test page - No ip<br />
•	check the physical connection<br />
<br />
<br />
Regards, <br />
Claudette<br />
<br />
Solution :<br />
To all,<br />
Report from Wildseed Palo Alto.  There is a new process that JC wanted me to see about accessing the Ticket # but to a prior commitment on Friday, I was not able to participate.  So here is the report.<br />
Got on site and jumped on the Bridge and spoke with Manager Daniel who showed me where the new KDS was located so I could install it<br />
Daniel gave me some information on how some changes to the network cables were made from the last time I was on site<br />
I removed the old KDS and proceeded to install the new one<br />
Alexandra provided me the needed Toast User and Password for that specific site in order to complete the installation<br />
Alexandra jumped of the Bridge has she was assisting another tech apparently was I worked towards the instalaltion of the new KDS<br />
Nate called me directly and he was the new technician assisgned to the call since Alexandra was helping some other tech<br />
Manager Daniel indicated the the old Patch Panel Port #8 was used to connected to the KDS had given him problems and he had connected to old KDS to the 8 Port Switch instead which started to work again after he did so.<br />
I used that same cable and I was able to connect to the Network (so the KDS is now connected to the 8 Port Switch as well)<br />
I proceeded to to test Patch Panel Port #8 and it was defective as well so I can confirm it cannot be used<br />
Nate assigned a new IP address to the KDS and I validated.  <br />
I completed the instalaltion of the KDS and I had Manager Daniel test it to confirm it was fully functioning.  <br />
Then I checked the Expo Printer and I could see that it was given me an IP address which matched the setting that Nate had<br />
Manager Daniel showed me a picture he took last Friday which showed the NO IP was assigned to that printer when he tested it<br />
Proceeded to clean up old cables and re-organized current cables on the hot line<br />
Took pictures as requested by Nate of the Patch Panel Portsthat are accessible on the Hot line (working and not working)<br />
On the very right side of the Bar are Port 4 & 5.  They are both working (Patch Panel Port #4 is connected to the Bar Orders printer and Patch Patch Panel Port #5 is connected to the 8 Port Switch on the Hot Line <br />
Based on what I see on the Patch Panel in the office, there should be Patch Panel Port #6, #8, #9 and #10 but I beleive all of those are behind the hot line equipment and not accessible.  I have not been able to locate them myself<br />
Patch Panel Port #7, #8 and #11 are visible but all of them do not have a clean connection when I tested them so they cannot be used<br />
Effectively, you only have Patch Panel Ports #4 and #5 (actually usuable and accessible) and the 8 Port Switch on the Hot Line.<br />
See attached pictures<br />
Physical label on the KDS was added as well<br />
Before leaving, I had Manager Daniel test all printers just to make sure and he confirmed all was working<br />
Left the site at 11:30 am.<br />
Thank you. <br />
<br />
Regards,<br />
<span style="font-size: 20px;"><strong>JC</strong></span><br />
<span style="font-family: verdana, geneva, sans-serif;">BLUE TECHNOLOGY<br />
Support Administrator</span></body>
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