Hello,


We would like to request a technician for the location below:


Address: 2304 Market Street

Date: April 17, 2023 (Monday)

Time: TBD

Access to Store:  Granted c/o Staff 

Dynamix Ref Number: 110153

Device Type: Printer

Connection Type: Hardwired



Work Needed:
Task 1: Check the connection and setup of the printer 
Task 2: Check the back-up printer connection and setup
Task 3: Test functionality and confirm that both old and back-up printers are working

 
Troubleshooting Steps taken:
Checked printer connections are reboot
Performed test printer- it worked but could not print from the termina
Receipts were rerouted and printed on the Kiosk printer
Performed Hard Reset
Checked backend settings and assigned right IP address to the back-up printer



Thank you,
Christine