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<body data-gr-ext-installed="" data-new-gr-c-s-check-loaded="14.1029.0">Dear Solorzano Angel,<br />
<br />
<br />
There is an update to:<br />
<br />
Ticket ID : 394<br />
Ticket Title : Request Tech Visit Switch Installation at SD Concord<br />
<br />
<br />
Ticket No : TKT000104<br />
Status : Closed<br />
Category : Other Problem<br />
Severity : Minor<br />
Priority : Normal<br />
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Description :<br />
Lockbox has been left on patio door with code 1987. Fans are on a shelf above the computer, on the left side. Please replace both and bring the old ones back to BOH for testing. <br />
  <br />
There is a Pandora Mood Media device on the left rack. Remove this and ensure the CloudBox device is connected to the amplifier - this should already be done but please confirm. Bring Mood Media device with power supply back to BOH with switch fans. <br />
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Last, there is an Arris modem just hanging on wall. Make sure this is secured- either in the rack or on the wall.  <br />
  <br />
Equipment return to BOH tomorrow is not required. You can either drop off to SD Novato or bring to BOH next time you have a call in SF.<br />
<br />
Solution :<br />
After replacing the fans (2) on the switch,  everything looked good: <br />
  <br />
* Toast devices are online. <br />
  <br />
* Office computers have the internet. <br />
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* Wifi works fine,  online. <br />
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* Music on cloud box is playing normally <br />
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Regards,<br />
<span style="font-size: 20px;"><strong>JC</strong></span><br />
<span style="font-family: verdana, geneva, sans-serif;">BLUE TECHNOLOGY<br />
Support Administrator</span></body>
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