Hello Blue Technology, 

We would like to request a technician for the location below:

Address: 2049 Fillmore Street, The Tailor's Son
Date:  ASAP, If possible tomorrow April 6
Time: 9AM PST 
Access to Store:  C/o Staff 
Dynamix Ref Number: 109910
Device Type: Dayforce Touch Clock
Connection Type: Wireless

Work Needed:
Offline Clock Troubleshooting:-
1.1Verify if the clock is receiving an IP address
1.Go to the location the clock is mounted
2. Place and hold your Finger on the Welcome to Dayforce HCM until the clock prompts you to enter the administrator PIN.
3. Enter the PIN 4110 and press Enter.
4. Tap Clock Information icon
5. Verify if the clock has an IP address
 If the clock has an IP address
Trigger a Call Home and a Software Update through the admin mode
Note: If the clock goes on activation pending screen, trigger a Call home and a Software
update again

 If the IP address is missing
1. Disconnect the ethernet cable and plug it back again.
2. Verify if there is an IP address under the Clock information
3. If yes, trigger a Call home and Software update
4. If no, connect the clock to an another ethernet/port or connect the clock to Static IP
5. Trigger a Call home and Software update




Regards, 
Claudette