Ticket ID : 111<br>Ticket Title : SD Downtown - Printer offline/Device Irregularities<br><br>
								Dear Ismodes JC,<br><br>
								The Ticket is replied the details are :<br><br>
								Ticket No : TKT000041<br>
								Status : Closed<br>
								Category : Small Problem<br>
								Severity : Minor<br>
								Priority : Normal<br><br>
								Description : <br><br><br>
								Solution : <br>Hello Team,<br />
<br />
We would like to request a technician for the location below:<br />
<br />
Address: 37 Yerba Buena, San Francisco, CA 94103<br />
<br />
Date: Earliest availbility<br />
<br />
Time: Earliest availbility<br />
<br />
Access to Store:  TBD<br />
<br />
Dynamix Ref Number: 108844<br />
<br />
 <br />
<br />
Work Needed:<br />
Task 1: Check/troubleshoot why printer is offline<br />
Task 2: Check other devices that are not compliant with IP convention<br />
 <br />
<br />
Troubleshooting Steps taken:<br />
· Checked printer connections & reboot<br />
· Verified printer is not being picked-up in the network<br />
· Staff Andi mentioned they've tried everything to get it to work but to no avail<br />
· Requesting immediate assistance if at all possible.<br />
<br />
Regards,<br />
Earl
								<br><br>
								Regards<br>Support Administrator<br><br>