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<body data-gr-ext-installed="" data-new-gr-c-s-check-loaded="14.1030.0">Dear Dalrymple Yann,<br />
<br />
<br />
There is an update to:<br />
<br />
Ticket ID : 109<br />
Ticket Title : 108817 and 108825 / Super Duper – Metreon / Printer not printing and No sound on their Music<br />
<br />
<br />
Ticket No : TKT000039<br />
Status : Closed<br />
Category : Small Problem<br />
Severity : Minor<br />
Priority : Normal<br />
<br />
Description :<br />
Hello Blue Technology,<br />
<br />
We would like to request a technician for the location below:<br />
<br />
 � Address: 783 Mission Street, San Francisco CA 94103<br />
<br />
 � Date: March 8, 2023 (Wednesday)<br />
<br />
 � Time: 8:00 AM PST<br />
<br />
 � Access to Store: Granted c/o Janitor<br />
<br />
 � Dynamix Ref Number: 108817 and 108825<br />
<br />
<br />
Work Needed:<br />
Task 1: Check the printer's physical connection<br />
Task 2: Check Kiosk connectivity<br />
Task 3: Run a test order and confirm that the printer is working<br />
Task 4: Check Music for no sounds<br />
<br />
Troubleshooting Steps were taken:<br />
Restarted the kiosk - no go<br />
Power cycle the printer - no go<br />
Check physical connection<br />
Cables are firmly connected<br />
Then tried the backup printer - no go<br />
Printed test page – ok<br />
Check Kiosk's network settings:<br />
Wi-fi off<br />
Ethernet 0 (USB-C)<br />
Ethernet 1 (RJ-45)<br />
IP: 192.168.192.222<br />
Tried printing from Kiosk 1 it will print to SSUP05-RP-K01 instead of SSUP05-RP-TE1<br />
On Music system:<br />
Check if its on mute - no<br />
Check volume - still no go<br />
<br />
Please let us know if you have any questions.<br />
<br />
Regards,<br />
<br />
Solution :<br />
Tested both Receipt printers and  they tested/print 				<br />
correctly.  Got the IP address for both printers				<br />
Did some tests with Tech Minerva to validate the 				<br />
problem.  Realized that Receipts Printers between 				<br />
Kiosk and Term1 has been swapped between the 				<br />
two Workstations.  Swapped Printers back to proper 				<br />
locations and reconnected both of them				<br />
Tested Kiosk Workstation again and Kiosk finally 				<br />
printed correctly.  				<br />
Includes travel time. <br />
<br />
<br />
<br />
Regards,<br />
<span style="font-size: 20px;"><strong>JC</strong></span><br />
<span style="font-family: verdana, geneva, sans-serif;">BLUE TECHNOLOGY<br />
Support Administrator</span><grammarly-desktop-integration data-grammarly-shadow-root="true"></grammarly-desktop-integration></body>
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