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&lt;body data-gr-ext-installed=&quot;&quot; data-new-gr-c-s-check-loaded=&quot;14.1030.0&quot;&gt;Dear Dalrymple Yann,&lt;br /&gt;
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There is an update to:&lt;br /&gt;
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Ticket ID : 371&lt;br /&gt;
Ticket Title : 110388/Wildseed Palo Alto/Remove 6 Port Switch&lt;br /&gt;
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Ticket No : TKT000098&lt;br /&gt;
Status : Closed&lt;br /&gt;
Category : Small Problem&lt;br /&gt;
Severity : Minor&lt;br /&gt;
Priority : Normal&lt;br /&gt;
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Description :&lt;br /&gt;
Hello, &lt;br /&gt;
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We would like to request a technician for the location below: &lt;br /&gt;
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Address: 855 El Camino Real #110 &lt;br /&gt;
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Date: April 26, 2023 (Wednesday) &lt;br /&gt;
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Time: 07:00 AM PST &lt;br /&gt;
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Access to Store:  TBD &lt;br /&gt;
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Dynamix Ref Number: 110291 &lt;br /&gt;
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Device Type: 6 Port Switch&lt;br /&gt;
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-------- Original message -------- &lt;br /&gt;
From: Dynamix Frontline Services  &lt;br /&gt;
Date: 4/25/23 1:21 PM (GMT-05:00) &lt;br /&gt;
To: yann@mybluetechnology.com&lt;br /&gt;
Cc: jc@mybluetechnology.com, ndairkee@backofthehouseinc.com, supportticket@mybluetechnology.com&lt;br /&gt;
Subject: RE: 110388/Wildseed Palo Alto/Remove 6 Port Switch &lt;br /&gt;
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Hello Yann,&lt;br /&gt;
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I hope all is well. We would also like to request your assistance with the auditing of all devices at Wildseed Palo Alto. This audit is necessary to ensure that all documentation related to these devices is accurate and up-to-date.&lt;br /&gt;
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Attached to this email, you will find an excel file that we will use to track the audit results. Please fill out the information required in the file and send it back to us once the audit is complete.&lt;br /&gt;
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If you have any questions or concerns about this, please do not hesitate to contact us.&lt;br /&gt;
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Best regards,&lt;br /&gt;
Dale&lt;br /&gt;
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Solution :&lt;br /&gt;
To all, &lt;br /&gt;
Recap from Service Call: &lt;br /&gt;
Arrived on site and called the Bridge &lt;br /&gt;
Started checking the available Ports on the kitchen line (Ports 4, 54, 7,8 and 11)  &lt;br /&gt;
Port 4 and Port 5 tested fine &lt;br /&gt;
Port 7 is where the Switch was connected to &lt;br /&gt;
Port 8 had been fixed has the Kitchen KDS was connected to that Port &lt;br /&gt;
Port 11 was still bad &lt;br /&gt;
Then proceeded to connect the KP Bar to Port 4 &lt;br /&gt;
Connected on the Switch as well to Port 4 &lt;br /&gt;
Tested it with technician who could see it online &lt;br /&gt;
Removed the cable that was used to connect to the 8 Port Switch &lt;br /&gt;
Explain to technician that they were not enough Ports available to remove the 8 Port Switch connected to Port 7 &lt;br /&gt;
Port 2 of the 8 Port Switch is connected to the Expo printer &lt;br /&gt;
Port 3 is connected to the Pantry printer &lt;br /&gt;
Port 5 is connected to the Grill printer &lt;br /&gt;
I could not locate Patch Panel Port 9 and 10 on the Hot line and they are probably behind the hotline shelves (which is extremely to move to see where those Ports might be located at &lt;br /&gt;
Port 9 and Port 10 were covered on the Patch Panel in the Rack for some reasons which I do not know &lt;br /&gt;
It would be my recommendation to send to send Access Cabling to fix Port 11 and locate Port 9 and 10 to test them as well so we can actually remove the temporary Switch  &lt;br /&gt;
When that portion of the work was done, I worked with Dynamix Support on the Toast equipment identification and a specific Excel sheet will be provided separately &lt;br /&gt;
I had the restaurant Manager checked the Toast system before leaving to validate that everything was working as expected &lt;br /&gt;
Left the site at about 11:00 am &lt;br /&gt;
Thank you. &lt;br /&gt;
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Regards,&lt;br /&gt;
&lt;span style=&quot;font-size: 20px;&quot;&gt;&lt;strong&gt;JC&lt;/strong&gt;&lt;/span&gt;&lt;br /&gt;
&lt;span style=&quot;font-family: verdana, geneva, sans-serif;&quot;&gt;BLUE TECHNOLOGY&lt;br /&gt;
Support Administrator&lt;/span&gt;&lt;grammarly-desktop-integration data-grammarly-shadow-root=&quot;true&quot;&gt;&lt;/grammarly-desktop-integration&gt;&lt;/body&gt;
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