Hello,

I hope all is well.

We would like to request a technician for the location below:

Address: 5800 Nave Drive, Suite C
Date: April 17, 2023 (Monday)
Time: 7:00 AM PST
Access to Store: Granted
Dynamix Ref Number: 110064
Device Type: KDS
Connection Type: Wired

 

Work Needed:
- Check KDS Physical connection why it is offline
- Resolved the loading tickets issue
- Check KDS displays the wrong time

Troubleshooting Steps were taken:

KDS offline:
- make sure to select ethernet 1 (RJ 45)
- make sure to set Wifi - off

KDS displays the wrong time
- Set the date and time under settings
- Time still not showing accurately on the tickets

Thank you and looking forward to your response.

Regards,
Dianah