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<body data-gr-ext-installed="" data-new-gr-c-s-check-loaded="14.1029.0">Dear Solorzano Angel,<br />
<br />
<br />
There is an update to:<br />
<br />
Ticket ID : 272<br />
Ticket Title : Wildseed Palo Alto / Printer Replacement<br />
<br />
<br />
Ticket No : TKT000085<br />
Status : Closed<br />
Category : Small Problem<br />
Severity : Minor<br />
Priority : Normal<br />
<br />
Description :<br />
Hello,<br />
<br />
We would like to request a technician for the location below:<br />
<br />
Address: 855 El Camino Real #110<br />
Date: April 24, 2023 (Monday)<br />
Time: 9:00 AM PST<br />
Access to Store: Granted<br />
Dynamix Ref Number: 110291<br />
Device Type: Grill Printer /<br />
Connection Type: Ethernet connection<br />
<br />
 <br />
<br />
Work Needed:<br />
<br />
- Check the Network connection of the printer since it will not pick up the correct IP address<br />
- Verify that the printer is getting a correct IP address<br />
- Run a test order and confirm that the printer is working<br />
- Make sure the label is added to the replacement device<br />
<br />
 <br />
<br />
Troubleshooting Steps were taken:<br />
<br />
· Checked printer connections and reboot<br />
· Performed test printer- it worked but could not print from the terminal<br />
· Performed Hard Reset<br />
· Checked backend settings and verified It’s routed to the correct printer<br />
· Since it was still not working, rerouted to another printer and it worked.<br />
· Replace the defective printer and after installing the replacement printer, still not printing<br />
<br />
<br />
Thank you and looking forward to your response.<br />
<br />
Kind Regards,<br />
Dianah<br />
<br />
Solution :<br />
Check the Network connection of the printer 				<br />
since it will not pick up the correct IP address <br />
<br />
Regards,<br />
<span style="font-size: 20px;"><strong>JC</strong></span><br />
<span style="font-family: verdana, geneva, sans-serif;">BLUE TECHNOLOGY<br />
Support Administrator</span></body>
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