Ticket ID : 252<br>Ticket Title : 110064 / Super Duper - Novato / KDS offline, KDS displays wrong time<br><br>
								Dear Solorzano Angel,<br><br>
								The Ticket is replied the details are :<br><br>
								Ticket No : TKT000077<br>
								Status : Closed<br>
								Category : Small Problem<br>
								Severity : Minor<br>
								Priority : Normal<br><br>
								Description : <br>Hello,<br />
<br />
I hope all is well.<br />
<br />
We would like to request a technician for the location below:<br />
<br />
Address: 5800 Nave Drive, Suite C<br />
Date: April 17, 2023 (Monday)<br />
Time: 7:00 AM PST<br />
Access to Store: Granted<br />
Dynamix Ref Number: 110064<br />
Device Type: KDS<br />
Connection Type: Wired<br />
<br />
 <br />
<br />
Work Needed:<br />
- Check KDS Physical connection why it is offline<br />
- Resolved the loading tickets issue<br />
- Check KDS displays the wrong time<br />
<br />
Troubleshooting Steps were taken:<br />
<br />
KDS offline:<br />
- make sure to select ethernet 1 (RJ 45)<br />
- make sure to set Wifi - off<br />
<br />
KDS displays the wrong time<br />
- Set the date and time under settings<br />
- Time still not showing accurately on the tickets<br />
<br />
Thank you and looking forward to your response.<br />
<br />
Regards,<br />
Dianah<br><br>
								Solution : <br>
								<br><br>
								Regards<br>Support Administrator<br><br>