Ticket ID : 112
Ticket Title : 108817 and 108825 / Super Duper &ndash; Metreon / Printer not printing and No sound on their Music


Ticket No : TKT000042
Status : Closed
Category : Small Problem
Severity : Minor
Priority : Normal

Description :
Hello Blue Technology,

We would like to request a technician for the location below:

 � Address: 783 Mission Street, San Francisco CA 94103

 � Date: March 8, 2023 (Wednesday)

 � Time: 8:00 AM PST

 � Access to Store: Granted c/o Janitor

 � Dynamix Ref Number: 108817 and 108825


Work Needed:
Task 1: Check the printer&#039;s physical connection
Task 2: Check Kiosk connectivity
Task 3: Run a test order and confirm that the printer is working
Task 4: Check Music for no sounds

Troubleshooting Steps were taken:
Restarted the kiosk - no go
Power cycle the printer - no go
Check physical connection
Cables are firmly connected
Then tried the backup printer - no go
Printed test page &ndash; ok
Check Kiosk&#039;s network settings:
Wi-fi off
Ethernet 0 (USB-C)
Ethernet 1 (RJ-45)
IP: 192.168.192.222
Tried printing from Kiosk 1 it will print to SSUP05-RP-K01 instead of SSUP05-RP-TE1
On Music system:
Check if its on mute - no
Check volume - still no go

Please let us know if you have any questions.