&lt;html&gt;
&lt;head&gt;
	&lt;title&gt;&lt;/title&gt;
&lt;/head&gt;
&lt;body data-gr-ext-installed=&quot;&quot; data-new-gr-c-s-check-loaded=&quot;14.1030.0&quot;&gt;Dear Dalrymple Yann,&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
There is an update to:&lt;br /&gt;
&lt;br /&gt;
Ticket ID : 118&lt;br /&gt;
Ticket Title : Super Duper - Berkeley / Resolve camera 2&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
Ticket No : TKT000048&lt;br /&gt;
Status : Closed&lt;br /&gt;
Category : Small Problem&lt;br /&gt;
Severity : Minor&lt;br /&gt;
Priority : Normal&lt;br /&gt;
&lt;br /&gt;
Description :&lt;br /&gt;
Hello Team,&lt;br /&gt;
&lt;br /&gt;
Sorry for the short notice. We would like to check if we could send someone onsite today at 10AM PST for the below location. if not, we would like to request to send one for tomorrow at the same time.&lt;br /&gt;
&lt;br /&gt;
Address: 2355 Telegraph Avenue&lt;br /&gt;
Date:Time:  10AM PST 3/20/2023&lt;br /&gt;
Access to Store: Managers office&lt;br /&gt;
Dynamix Ref Number: 00108769&lt;br /&gt;
Device Type: Security Camera&lt;br /&gt;
Connection Type: Wired&lt;br /&gt;
&lt;br /&gt;
Work Needed:&lt;br /&gt;
Task 1: Restart camera 2&lt;br /&gt;
Task 2: Test camera 2 if can be remote options via IVMS are working ex. change camera name / reboot etc.&lt;br /&gt;
Task 3: Test playback option for camera 2 if working&lt;br /&gt;
&lt;br /&gt;
Troubleshooting Steps taken:&lt;br /&gt;
&middot; Tried remote restart for camera 2 / not working&lt;br /&gt;
&middot; Tried resetting camera 2 / not working&lt;br /&gt;
- All remote functions for camera 2 are not responsive&lt;br /&gt;
&lt;br /&gt;
Let us know if you other questions.&lt;br /&gt;
&lt;br /&gt;
Regards,&lt;br /&gt;
Jeremy.&lt;br /&gt;
&lt;br /&gt;
Solution :&lt;br /&gt;
Arrived at 1:00 pm												&lt;br /&gt;
Was shown what camera was not allowing access to recorded video.  Could see no video was recorded on that specific camera												&lt;br /&gt;
Rebooted DVR and camera itself.  I could see that camera was now recording and storing video and it was accessible												&lt;br /&gt;
Showed the GM that that camera video was now successfully recording.  Created a Saved to quicly access all cameras available &lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
Regards,&lt;br /&gt;
&lt;span style=&quot;font-size: 20px;&quot;&gt;&lt;strong&gt;JC&lt;/strong&gt;&lt;/span&gt;&lt;br /&gt;
&lt;span style=&quot;font-family: verdana, geneva, sans-serif;&quot;&gt;BLUE TECHNOLOGY&lt;br /&gt;
Support Administrator&lt;/span&gt;&lt;grammarly-desktop-integration data-grammarly-shadow-root=&quot;true&quot;&gt;&lt;/grammarly-desktop-integration&gt;&lt;/body&gt;
&lt;/html&gt;
&lt;br&gt;&lt;br&gt;