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<body data-gr-ext-installed="" data-new-gr-c-s-check-loaded="14.1030.0">Dear Dalrymple Yann,<br />
<br />
<br />
There is an update to:<br />
<br />
Ticket ID : 375<br />
Ticket Title : Tech Visit Beretta /UPS Replacement<br />
<br />
<br />
Ticket No : TKT000099<br />
Status : Closed<br />
Category : Other Problem<br />
Severity : Minor<br />
Priority : Normal<br />
<br />
Description :<br />
Hello,<br />
We would like to request a technician for the location below:<br />
Address: 1199 Valencia Street, San Francisco CA, 94110<br />
Date: April 27, 2023 (Thursday)<br />
Time: 9:00 AM PST<br />
Access to Store:  Granted<br />
Dynamix Ref Number: 110134<br />
Device Type:  UPS<br />
 <br />
Work Needed:<br />
To install the New UPS<br />
Thank you and looking forward to your response.<br />
Kind Regards,<br />
Dianah<br />
<br />
Solution :<br />
To all, <br />
Recap of Service Call: <br />
Arrived on site and jumped on the bridge with Alexandra <br />
Located and unboxed the UPS replacement <br />
Realized that the Rack had the location is a Music Rack with smaller screws needed which I had brought Network Rack screws and those did not fit.  At this time, I do not have any more small screws to fit that Music Rack.   <br />
Also, FYI, the UPS in itself is about 40 LB so it would require two people to hold it at the bottom of the Rack and properly secure it (the ears for that UPS have been installed) with the correct screws to fit into that Music Rack  <br />
The old UPS was sitting on a site stand so I installed the new UPS on that stand next to the Music Rack (see picture)  <br />
I disconnected all the equipment and reconnected the Network Switch, the Router, the Comcast Ciena, the Comcast Modem and the two music devices as well as the DVR.  All other equipment was connected to an extension cord    <br />
Then Alexandra and I proceeded to test the network (Manager's PCs/Wifi/Toast equipment, etc) to make sure everything was back online.    <br />
Took pictures for the report and left <br />
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<br />
<br />
Regards,<br />
<span style="font-size: 20px;"><strong>JC</strong></span><br />
<span style="font-family: verdana, geneva, sans-serif;">BLUE TECHNOLOGY<br />
Support Administrator</span><grammarly-desktop-integration data-grammarly-shadow-root="true"></grammarly-desktop-integration></body>
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