Ticket ID : 111&lt;br&gt;Ticket Title : SD Downtown - Printer offline/Device Irregularities&lt;br&gt;&lt;br&gt;
								Dear Ismodes JC,&lt;br&gt;&lt;br&gt;
								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;
								Ticket No : TKT000041&lt;br&gt;
								Status : Closed&lt;br&gt;
								Category : Small Problem&lt;br&gt;
								Severity : Minor&lt;br&gt;
								Priority : Normal&lt;br&gt;&lt;br&gt;
								Description : &lt;br&gt;&lt;br&gt;&lt;br&gt;
								Solution : &lt;br&gt;Hello Team,&lt;br /&gt;
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We would like to request a technician for the location below:&lt;br /&gt;
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Address: 37 Yerba Buena, San Francisco, CA 94103&lt;br /&gt;
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Date: Earliest availbility&lt;br /&gt;
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Time: Earliest availbility&lt;br /&gt;
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Access to Store:  TBD&lt;br /&gt;
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Dynamix Ref Number: 108844&lt;br /&gt;
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Work Needed:&lt;br /&gt;
Task 1: Check/troubleshoot why printer is offline&lt;br /&gt;
Task 2: Check other devices that are not compliant with IP convention&lt;br /&gt;
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Troubleshooting Steps taken:&lt;br /&gt;
&middot; Checked printer connections &amp; reboot&lt;br /&gt;
&middot; Verified printer is not being picked-up in the network&lt;br /&gt;
&middot; Staff Andi mentioned they&#039;ve tried everything to get it to work but to no avail&lt;br /&gt;
&middot; Requesting immediate assistance if at all possible.&lt;br /&gt;
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Regards,&lt;br /&gt;
Earl
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								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;