-- Dumping data for table `vtiger_group2rs`
--

INSERT INTO `vtiger_group2rs` VALUES (2,'H5'),(3,'H3');

--
-- Table structure for table `vtiger_groups`
--

CREATE TABLE `vtiger_groups` (
  `groupid` int(11) NOT NULL,
  `groupname` varchar(100) DEFAULT NULL,
  `description` text DEFAULT NULL,
  PRIMARY KEY (`groupid`),
  UNIQUE KEY `groups_groupname_idx` (`groupname`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_general_ci;

--
-- Dumping data for table `vtiger_groups`
--

INSERT INTO `vtiger_groups` VALUES (2,'Team Selling','Group Related to Sales'),(3,'Marketing Group','Group Related to Marketing Activities'),(4,'BOH Support Group','Group Related to providing Support to Customers');

--
-- Table structure for table `vtiger_home_layout`
--

CREATE TABLE `vtiger_home_layout` (
  `userid` int(11) NOT NULL,
  `layout` int(11) NOT NULL DEFAULT 4,
  PRIMARY KEY (`userid`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_general_ci;

--
-- Dumping data for table `vtiger_home_layout`
--


--
-- Table structure for table `vtiger_homedashbd`
--

CREATE TABLE `vtiger_homedashbd` (
  `stuffid` int(11) NOT NULL DEFAULT 0,
  `dashbdname` varchar(100) DEFAULT NULL,
  `dashbdtype` varchar(100) DEFAULT NULL,
  PRIMARY KEY (`stuffid`),
  KEY `stuff_stuffid_idx` (`stuffid`),
  CONSTRAINT `fk_1_vtiger_homedashbd` FOREIGN KEY (`stuffid`) REFERENCES `vtiger_homestuff` (`stuffid`) ON DELETE CASCADE
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_general_ci;

--
-- Dumping data for table `vtiger_homedashbd`
--


--
-- Table structure for table `vtiger_homedefault`
--

CREATE TABLE `vtiger_homedefault` (
  `stuffid` int(11) NOT NULL DEFAULT 0,
  `hometype` varchar(30) NOT NULL,
  `maxentries` int(11) DEFAULT NULL,
  `setype` varchar(30) DEFAULT NULL,
  PRIMARY KEY (`stuffid`),
  KEY `stuff_stuffid_idx` (`stuffid`),
  CONSTRAINT `fk_1_vtiger_homedefault` FOREIGN KEY (`stuffid`) REFERENCES `vtiger_homestuff` (`stuffid`) ON DELETE CASCADE
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_general_ci;

--
-- Dumping data for table `vtiger_homedefault`
--

INSERT INTO `vtiger_homedefault` VALUES (16,'ALVT',5,'Accounts'),(17,'HDB',5,'Dashboard'),(18,'PLVT',5,'Potentials'),(19,'QLTQ',5,'Quotes'),(20,'CVLVT',5,'NULL'),(21,'HLT',5,'HelpDesk'),(22,'UA',5,'Calendar'),(23,'GRT',5,'NULL'),(24,'OLTSO',5,'SalesOrder'),(25,'ILTI',5,'Invoice'),(26,'MNL',5,'Leads'),(27,'OLTPO',5,'PurchaseOrder'),(28,'PA',5,'Calendar'),(29,'LTFAQ',5,'Faq'),(31,'ALVT',5,'Accounts'),(32,'HDB',5,'Dashboard'),(33,'PLVT',5,'Potentials'),(34,'QLTQ',5,'Quotes'),(35,'CVLVT',5,'NULL'),(36,'HLT',5,'HelpDesk'),(37,'UA',5,'Calendar'),(38,'GRT',5,'NULL'),(39,'OLTSO',5,'SalesOrder'),(40,'ILTI',5,'Invoice'),(41,'MNL',5,'Leads'),(42,'OLTPO',5,'PurchaseOrder'),(43,'PA',5,'Calendar'),(44,'LTFAQ',5,'Faq'),(76,'ALVT',5,'Accounts'),(77,'HDB',5,'Dashboard'),(78,'PLVT',5,'Potentials'),(79,'QLTQ',5,'Quotes'),(80,'CVLVT',5,'NULL'),(81,'HLT',5,'HelpDesk'),(82,'UA',5,'Calendar'),(83,'GRT',5,'NULL'),(84,'OLTSO',5,'SalesOrder'),(85,'ILTI',5,'Invoice'),(86,'MNL',5,'Leads'),(87,'OLTPO',5,'PurchaseOrder'),(88,'PA',5,'Calendar'),(89,'LTFAQ',5,'Faq'),(91,'ALVT',5,'Accounts'),(92,'HDB',5,'Dashboard'),(93,'PLVT',5,'Potentials'),(94,'QLTQ',5,'Quotes'),(95,'CVLVT',5,'NULL'),(96,'HLT',5,'HelpDesk'),(97,'UA',5,'Calendar'),(98,'GRT',5,'NULL'),(99,'OLTSO',5,'SalesOrder'),(100,'ILTI',5,'Invoice'),(101,'MNL',5,'Leads'),(102,'OLTPO',5,'PurchaseOrder'),(103,'PA',5,'Calendar'),(104,'LTFAQ',5,'Faq'),(121,'ALVT',5,'Accounts'),(122,'HDB',5,'Dashboard'),(123,'PLVT',5,'Potentials'),(124,'QLTQ',5,'Quotes'),(125,'CVLVT',5,'NULL'),(126,'HLT',5,'HelpDesk'),(127,'UA',5,'Calendar'),(128,'GRT',5,'NULL'),(129,'OLTSO',5,'SalesOrder'),(130,'ILTI',5,'Invoice'),(131,'MNL',5,'Leads'),(132,'OLTPO',5,'PurchaseOrder'),(133,'PA',5,'Calendar'),(134,'LTFAQ',5,'Faq'),(136,'ALVT',5,'Accounts'),(137,'HDB',5,'Dashboard'),(138,'PLVT',5,'Potentials'),(139,'QLTQ',5,'Quotes'),(140,'CVLVT',5,'NULL'),(141,'HLT',5,'HelpDesk'),(142,'UA',5,'Calendar'),(143,'GRT',5,'NULL'),(144,'OLTSO',5,'SalesOrder'),(145,'ILTI',5,'Invoice'),(146,'MNL',5,'Leads'),(147,'OLTPO',5,'PurchaseOrder'),(148,'PA',5,'Calendar'),(149,'LTFAQ',5,'Faq');

--
-- Table structure for table `vtiger_homemodule`
--

CREATE TABLE `vtiger_homemodule` (
  `stuffid` int(11) NOT NULL,
  `modulename` varchar(100) DEFAULT NULL,
  `maxentries` int(11) NOT NULL,
  `customviewid` int(11) NOT NULL,
  `setype` varchar(30) NOT NULL,
  PRIMARY KEY (`stuffid`),
  KEY `stuff_stuffid_idx` (`stuffid`),
  CONSTRAINT `fk_1_vtiger_homemodule` FOREIGN KEY (`stuffid`) REFERENCES `vtiger_homestuff` (`stuffid`) ON DELETE CASCADE
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_general_ci;

--
-- Dumping data for table `vtiger_homemodule`
--


--
-- Table structure for table `vtiger_homemoduleflds`
--

CREATE TABLE `vtiger_homemoduleflds` (
  `stuffid` int(11) DEFAULT NULL,
  `fieldname` varchar(100) DEFAULT NULL,
  KEY `stuff_stuffid_idx` (`stuffid`),
  CONSTRAINT `fk_1_vtiger_homemoduleflds` FOREIGN KEY (`stuffid`) REFERENCES `vtiger_homemodule` (`stuffid`) ON DELETE CASCADE
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_general_ci;

--
-- Dumping data for table `vtiger_homemoduleflds`
--


--
-- Table structure for table `vtiger_homereportchart`
--

CREATE TABLE `vtiger_homereportchart` (
  `stuffid` int(11) NOT NULL,
  `reportid` int(11) DEFAULT NULL,
  `reportcharttype` varchar(100) DEFAULT NULL,
  PRIMARY KEY (`stuffid`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_general_ci;

--
-- Dumping data for table `vtiger_homereportchart`
--


--
-- Table structure for table `vtiger_homerss`
--

CREATE TABLE `vtiger_homerss` (
  `stuffid` int(11) NOT NULL DEFAULT 0,
  `url` varchar(100) DEFAULT NULL,
  `maxentries` int(11) NOT NULL,
  PRIMARY KEY (`stuffid`),
  KEY `stuff_stuffid_idx` (`stuffid`),
  CONSTRAINT `fk_1_vtiger_homerss` FOREIGN KEY (`stuffid`) REFERENCES `vtiger_homestuff` (`stuffid`) ON DELETE CASCADE
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_general_ci;

--
-- Dumping data for table `vtiger_homerss`
--


--
-- Table structure for table `vtiger_homestuff`
--

CREATE TABLE `vtiger_homestuff` (
  `stuffid` int(11) NOT NULL DEFAULT 0,
  `stuffsequence` int(11) NOT NULL DEFAULT 0,
  `stufftype` varchar(100) DEFAULT NULL,
  `userid` int(11) NOT NULL,
  `visible` int(11) NOT NULL DEFAULT 0,
  `stufftitle` varchar(100) DEFAULT NULL,
  PRIMARY KEY (`stuffid`),
  KEY `stuff_stuffid_idx` (`stuffid`),
  KEY `fk_1_vtiger_homestuff` (`userid`),
  CONSTRAINT `fk_1_vtiger_homestuff` FOREIGN KEY (`userid`) REFERENCES `vtiger_users` (`id`) ON DELETE CASCADE
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_general_ci;

--
-- Dumping data for table `vtiger_homestuff`
--

INSERT INTO `vtiger_homestuff` VALUES (16,1,'Default',5,1,'Top Accounts'),(17,2,'Default',5,1,'Home Page Dashboard'),(18,3,'Default',5,1,'Top Potentials'),(19,4,'Default',5,1,'Top Quotes'),(20,5,'Default',5,1,'Key Metrics'),(21,6,'Default',5,1,'Top Trouble Tickets'),(22,7,'Default',5,1,'Upcoming Activities'),(23,8,'Default',5,1,'My Group Allocation'),(24,9,'Default',5,1,'Top Sales Orders'),(25,10,'Default',5,1,'Top Invoices'),(26,11,'Default',5,1,'My New Leads'),(27,12,'Default',5,1,'Top Purchase Orders'),(28,13,'Default',5,1,'Pending Activities'),(29,14,'Default',5,1,'My Recent FAQs'),(30,15,'Tag Cloud',5,0,'Tag Cloud'),(31,1,'Default',6,1,'Top Accounts'),(32,2,'Default',6,1,'Home Page Dashboard'),(33,3,'Default',6,1,'Top Potentials'),(34,4,'Default',6,1,'Top Quotes'),(35,5,'Default',6,1,'Key Metrics'),(36,6,'Default',6,1,'Top Trouble Tickets'),(37,7,'Default',6,1,'Upcoming Activities'),(38,8,'Default',6,1,'My Group Allocation'),(39,9,'Default',6,1,'Top Sales Orders'),(40,10,'Default',6,1,'Top Invoices'),(41,11,'Default',6,1,'My New Leads'),(42,12,'Default',6,1,'Top Purchase Orders'),(43,13,'Default',6,1,'Pending Activities'),(44,14,'Default',6,1,'My Recent FAQs'),(45,15,'Tag Cloud',6,0,'Tag Cloud'),(76,1,'Default',9,1,'Top Accounts'),(77,2,'Default',9,1,'Home Page Dashboard'),(78,3,'Default',9,1,'Top Potentials'),(79,4,'Default',9,1,'Top Quotes'),(80,5,'Default',9,1,'Key Metrics'),(81,6,'Default',9,1,'Top Trouble Tickets'),(82,7,'Default',9,1,'Upcoming Activities'),(83,8,'Default',9,1,'My Group Allocation'),(84,9,'Default',9,1,'Top Sales Orders'),(85,10,'Default',9,1,'Top Invoices'),(86,11,'Default',9,1,'My New Leads'),(87,12,'Default',9,1,'Top Purchase Orders'),(88,13,'Default',9,1,'Pending Activities'),(89,14,'Default',9,1,'My Recent FAQs'),(90,15,'Tag Cloud',9,0,'Tag Cloud'),(91,1,'Default',10,1,'Top Accounts'),(92,2,'Default',10,1,'Home Page Dashboard'),(93,3,'Default',10,1,'Top Potentials'),(94,4,'Default',10,1,'Top Quotes'),(95,5,'Default',10,1,'Key Metrics'),(96,6,'Default',10,1,'Top Trouble Tickets'),(97,7,'Default',10,1,'Upcoming Activities'),(98,8,'Default',10,1,'My Group Allocation'),(99,9,'Default',10,1,'Top Sales Orders'),(100,10,'Default',10,1,'Top Invoices'),(101,11,'Default',10,1,'My New Leads'),(102,12,'Default',10,1,'Top Purchase Orders'),(103,13,'Default',10,1,'Pending Activities'),(104,14,'Default',10,1,'My Recent FAQs'),(105,15,'Tag Cloud',10,0,'Tag Cloud'),(121,1,'Default',12,1,'Top Accounts'),(122,2,'Default',12,1,'Home Page Dashboard'),(123,3,'Default',12,1,'Top Potentials'),(124,4,'Default',12,1,'Top Quotes'),(125,5,'Default',12,1,'Key Metrics'),(126,6,'Default',12,1,'Top Trouble Tickets'),(127,7,'Default',12,1,'Upcoming Activities'),(128,8,'Default',12,1,'My Group Allocation'),(129,9,'Default',12,1,'Top Sales Orders'),(130,10,'Default',12,1,'Top Invoices'),(131,11,'Default',12,1,'My New Leads'),(132,12,'Default',12,1,'Top Purchase Orders'),(133,13,'Default',12,1,'Pending Activities'),(134,14,'Default',12,1,'My Recent FAQs'),(135,15,'Tag Cloud',12,0,'Tag Cloud'),(136,1,'Default',13,1,'Top Accounts'),(137,2,'Default',13,1,'Home Page Dashboard'),(138,3,'Default',13,1,'Top Potentials'),(139,4,'Default',13,1,'Top Quotes'),(140,5,'Default',13,1,'Key Metrics'),(141,6,'Default',13,1,'Top Trouble Tickets'),(142,7,'Default',13,1,'Upcoming Activities'),(143,8,'Default',13,1,'My Group Allocation'),(144,9,'Default',13,1,'Top Sales Orders'),(145,10,'Default',13,1,'Top Invoices'),(146,11,'Default',13,1,'My New Leads'),(147,12,'Default',13,1,'Top Purchase Orders'),(148,13,'Default',13,1,'Pending Activities'),(149,14,'Default',13,1,'My Recent FAQs'),(150,15,'Tag Cloud',13,0,'Tag Cloud');

--
-- Table structure for table `vtiger_homestuff_seq`
--

CREATE TABLE `vtiger_homestuff_seq` (
  `id` int(11) NOT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_general_ci;

--
-- Dumping data for table `vtiger_homestuff_seq`
--

INSERT INTO `vtiger_homestuff_seq` VALUES (150);

--
-- Table structure for table `vtiger_hour_format`
--

CREATE TABLE `vtiger_hour_format` (
  `hour_formatid` int(11) NOT NULL AUTO_INCREMENT,
  `hour_format` varchar(200) NOT NULL,
  `sortorderid` int(11) DEFAULT NULL,
  `presence` int(11) NOT NULL DEFAULT 1,
  PRIMARY KEY (`hour_formatid`)
) ENGINE=InnoDB AUTO_INCREMENT=3 DEFAULT CHARSET=utf8 COLLATE=utf8_general_ci;

--
-- Dumping data for table `vtiger_hour_format`
--

INSERT INTO `vtiger_hour_format` VALUES (1,'12',0,1),(2,'24',1,1);

--
-- Table structure for table `vtiger_hour_format_seq`
--

CREATE TABLE `vtiger_hour_format_seq` (
  `id` int(11) NOT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_general_ci;

--
-- Dumping data for table `vtiger_hour_format_seq`
--

INSERT INTO `vtiger_hour_format_seq` VALUES (2);

--
-- Table structure for table `vtiger_import_1`
--

CREATE TABLE `vtiger_import_1` (
  `id` int(11) NOT NULL AUTO_INCREMENT,
  `status` int(11) DEFAULT 0,
  `recordid` int(11) DEFAULT NULL,
  `accountname` varchar(100) DEFAULT NULL,
  PRIMARY KEY (`id`)
) ENGINE=InnoDB AUTO_INCREMENT=34 DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_general_ci ROW_FORMAT=DYNAMIC;

--
-- Dumping data for table `vtiger_import_1`
--

INSERT INTO `vtiger_import_1` VALUES (1,1,3,'CBRD001-The Bird - New Montgomery'),(2,1,4,'CBRD002-The Bird Hayes-AWB'),(3,1,5,'CSD001-SD Castro (Mburger LLC)'),(4,1,6,'CSD002-SD FIDI (JBURGER LLC)'),(5,1,7,'CSD003-SD Chestnut  (Eburger LLC)'),(6,1,8,'CSD004-SD Mill Valley (Dburger LLC)'),(7,1,9,'CSD005-SD Metreon (Metburger LLC)'),(8,1,10,'CSD007-SD Embarcadero (Mission 98 Super LLC)'),(9,1,11,'CSD008-SD Novato (Super Novato LLC)'),(10,1,12,'CSD010-SD Los Gatos (Super Los Gatos)'),(11,1,13,'CSD011-SD Concord - The Veranda Super LLC'),(12,1,14,'CSD012-SD Berkeley (2355 Telegraph LLC) '),(13,1,15,'CSD013-SD Westgate (5399 Prospect Road LLC)'),(14,1,16,'CSD014-SD Emeryville - SuperEmeryvilleLLC'),(15,1,17,'CSD019-SD Laurel Village (3401 California LLC)'),(16,1,18,'CSD020 - SD Serramonte - (Super Serramonte LLC)'),(17,1,19,'CSD021-SD Napa (Super Napa LLC)'),(18,1,20,'CUDT001-Unos Dos Tacos'),(19,1,21,'FAMA001-aMano SF'),(20,1,22,'FBER001-Beretta '),(21,1,23,'FBER002-Beretta Popup'),(22,1,24,'FDLA001-DeLaRosa Chestnut'),(23,1,25,'FDLA002-DeLaRosa-Yerba Buena'),(24,1,26,'FDLA003-DelaRosa San Ramon'),(25,1,27,'FFLR001-Flores Union'),(26,1,28,'FFLR002-Flores Corte Madera'),(27,1,29,'FLOL001-Lolinda'),(28,1,30,'FRDR001 - Rad Radish'),(29,1,31,'FSRB001-Starbelly'),(30,1,32,'FTAI001-Tailors Son'),(31,1,33,'FWLD001 - Wildseed Union'),(32,1,34,'FWLD002-Wildseed-PaloAlto'),(33,1,35,'Back of the House Inc.');

--
-- Table structure for table `vtiger_import_locks`
--

CREATE TABLE `vtiger_import_locks` (
  `vtiger_import_lock_id` int(11) NOT NULL,
  `userid` int(11) NOT NULL,
  `tabid` int(11) NOT NULL,
  `importid` int(11) NOT NULL,
  `locked_since` datetime DEFAULT NULL,
  PRIMARY KEY (`vtiger_import_lock_id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_general_ci;

--
-- Dumping data for table `vtiger_import_locks`
--


--
-- Table structure for table `vtiger_import_locks_seq`
--

CREATE TABLE `vtiger_import_locks_seq` (
  `id` int(11) NOT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_general_ci;

--
-- Dumping data for table `vtiger_import_locks_seq`
--

INSERT INTO `vtiger_import_locks_seq` VALUES (1);

--
-- Table structure for table `vtiger_import_maps`
--

CREATE TABLE `vtiger_import_maps` (
  `id` int(11) NOT NULL AUTO_INCREMENT,
  `name` varchar(36) NOT NULL,
  `module` varchar(36) NOT NULL,
  `content` longblob DEFAULT NULL,
  `has_header` int(11) NOT NULL DEFAULT 1,
  `deleted` int(11) NOT NULL DEFAULT 0,
  `date_entered` timestamp NOT NULL DEFAULT current_timestamp() ON UPDATE current_timestamp(),
  `date_modified` datetime DEFAULT NULL,
  `assigned_user_id` varchar(36) DEFAULT NULL,
  `is_published` varchar(3) NOT NULL DEFAULT 'no',
  PRIMARY KEY (`id`),
  KEY `import_maps_assigned_user_id_module_name_deleted_idx` (`assigned_user_id`,`module`,`name`,`deleted`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_general_ci;

--
-- Dumping data for table `vtiger_import_maps`
--


--
-- Table structure for table `vtiger_import_queue`
--

CREATE TABLE `vtiger_import_queue` (
  `importid` int(11) NOT NULL,
  `userid` int(11) NOT NULL,
  `tabid` int(11) NOT NULL,
  `field_mapping` text DEFAULT NULL,
  `default_values` text DEFAULT NULL,
  `merge_type` int(11) DEFAULT NULL,
  `merge_fields` text DEFAULT NULL,
  `status` int(11) DEFAULT 0,
  `lineitem_currency_id` int(11) DEFAULT NULL,
  `paging` int(11) DEFAULT 0,
  PRIMARY KEY (`importid`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_general_ci;

--
-- Dumping data for table `vtiger_import_queue`
--


--
-- Table structure for table `vtiger_import_queue_seq`
--

CREATE TABLE `vtiger_import_queue_seq` (
  `id` int(11) NOT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_general_ci;

--
-- Dumping data for table `vtiger_import_queue_seq`
--

INSERT INTO `vtiger_import_queue_seq` VALUES (1);

--
-- Table structure for table `vtiger_industry`
--

CREATE TABLE `vtiger_industry` (
  `industryid` int(11) NOT NULL AUTO_INCREMENT,
  `industry` varchar(200) NOT NULL,
  `presence` int(11) NOT NULL DEFAULT 1,
  `picklist_valueid` int(11) NOT NULL DEFAULT 0,
  `sortorderid` int(11) DEFAULT NULL,
  `color` varchar(10) DEFAULT NULL,
  PRIMARY KEY (`industryid`),
  UNIQUE KEY `industry_industry_idx` (`industry`)
) ENGINE=InnoDB AUTO_INCREMENT=33 DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_general_ci;

--
-- Dumping data for table `vtiger_industry`
--

INSERT INTO `vtiger_industry` VALUES (2,'Apparel',1,61,1,NULL),(3,'Banking',1,62,2,NULL),(4,'Biotechnology',1,63,3,NULL),(5,'Chemicals',1,64,4,NULL),(6,'Communications',1,65,5,NULL),(7,'Construction',1,66,6,NULL),(8,'Consulting',1,67,7,NULL),(9,'Education',1,68,8,NULL),(10,'Electronics',1,69,9,NULL),(11,'Energy',1,70,10,NULL),(12,'Engineering',1,71,11,NULL),(13,'Entertainment',1,72,12,NULL),(14,'Environmental',1,73,13,NULL),(15,'Finance',1,74,14,NULL),(16,'Food & Beverage',1,75,15,NULL),(17,'Government',1,76,16,NULL),(18,'Healthcare',1,77,17,NULL),(19,'Hospitality',1,78,18,NULL),(20,'Insurance',1,79,19,NULL),(21,'Machinery',1,80,20,NULL),(22,'Manufacturing',1,81,21,NULL),(23,'Media',1,82,22,NULL),(24,'Not For Profit',1,83,23,NULL),(25,'Recreation',1,84,24,NULL),(26,'Retail',1,85,25,NULL),(27,'Shipping',1,86,26,NULL),(28,'Technology',1,87,27,NULL),(29,'Telecommunications',1,88,28,NULL),(30,'Transportation',1,89,29,NULL),(31,'Utilities',1,90,30,NULL),(32,'Other',1,91,31,NULL);

--
-- Table structure for table `vtiger_industry_seq`
--

CREATE TABLE `vtiger_industry_seq` (
  `id` int(11) NOT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_general_ci;

--
-- Dumping data for table `vtiger_industry_seq`
--

INSERT INTO `vtiger_industry_seq` VALUES (32);

--
-- Table structure for table `vtiger_inventory_tandc`
--

CREATE TABLE `vtiger_inventory_tandc` (
  `id` int(11) NOT NULL,
  `type` varchar(30) NOT NULL,
  `tandc` text DEFAULT NULL,
  PRIMARY KEY (`id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_general_ci;

--
-- Dumping data for table `vtiger_inventory_tandc`
--

INSERT INTO `vtiger_inventory_tandc` VALUES (2,'Invoice','\n - Unless otherwise agreed in writing by the supplier all invoices are payable within thirty (30) days of the date of invoice, in the currency of the invoice, drawn on a bank based in India or by such other method as is agreed in advance by the Supplier.\n\n - All prices are not inclusive of VAT which shall be payable in addition by the Customer at the applicable rate.'),(3,'Quotes','\n - Unless otherwise agreed in writing by the supplier all invoices are payable within thirty (30) days of the date of invoice, in the currency of the invoice, drawn on a bank based in India or by such other method as is agreed in advance by the Supplier.\n\n - All prices are not inclusive of VAT which shall be payable in addition by the Customer at the applicable rate.'),(4,'PurchaseOrder','\n - Unless otherwise agreed in writing by the supplier all invoices are payable within thirty (30) days of the date of invoice, in the currency of the invoice, drawn on a bank based in India or by such other method as is agreed in advance by the Supplier.\n\n - All prices are not inclusive of VAT which shall be payable in addition by the Customer at the applicable rate.'),(5,'SalesOrder','\n - Unless otherwise agreed in writing by the supplier all invoices are payable within thirty (30) days of the date of invoice, in the currency of the invoice, drawn on a bank based in India or by such other method as is agreed in advance by the Supplier.\n\n - All prices are not inclusive of VAT which shall be payable in addition by the Customer at the applicable rate.');

--
-- Table structure for table `vtiger_inventory_tandc_seq`
--

CREATE TABLE `vtiger_inventory_tandc_seq` (
  `id` int(11) NOT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_general_ci;

--
-- Dumping data for table `vtiger_inventory_tandc_seq`
--

INSERT INTO `vtiger_inventory_tandc_seq` VALUES (5);

--
-- Table structure for table `vtiger_inventorycharges`
--

CREATE TABLE `vtiger_inventorycharges` (
  `chargeid` int(11) NOT NULL AUTO_INCREMENT,
  `name` varchar(100) NOT NULL,
  `format` varchar(10) DEFAULT NULL,
  `type` varchar(10) DEFAULT NULL,
  `value` decimal(12,5) DEFAULT NULL,
  `regions` text DEFAULT NULL,
  `istaxable` int(11) NOT NULL DEFAULT 1,
  `taxes` varchar(1024) DEFAULT NULL,
  `deleted` int(11) NOT NULL DEFAULT 0,
  PRIMARY KEY (`chargeid`)
) ENGINE=InnoDB AUTO_INCREMENT=2 DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_general_ci;

--
-- Dumping data for table `vtiger_inventorycharges`
--

INSERT INTO `vtiger_inventorycharges` VALUES (1,'Shipping & Handling','Flat','Fixed',NULL,'[]',1,'[\"1\",\"2\",\"3\"]',0);

--
-- Table structure for table `vtiger_inventorychargesrel`
--

CREATE TABLE `vtiger_inventorychargesrel` (
  `recordid` int(11) NOT NULL,
  `charges` text DEFAULT NULL,
  KEY `record_idx` (`recordid`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_general_ci;

--
-- Dumping data for table `vtiger_inventorychargesrel`
--


--
-- Table structure for table `vtiger_inventorynotification`
--

CREATE TABLE `vtiger_inventorynotification` (
  `notificationid` int(11) NOT NULL AUTO_INCREMENT,
  `notificationname` varchar(200) DEFAULT NULL,
  `notificationsubject` varchar(200) DEFAULT NULL,
  `notificationbody` text DEFAULT NULL,
  `label` varchar(50) DEFAULT NULL,
  `status` varchar(30) DEFAULT NULL,
  PRIMARY KEY (`notificationid`)
) ENGINE=InnoDB AUTO_INCREMENT=4 DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_general_ci;

--
-- Dumping data for table `vtiger_inventorynotification`
--

INSERT INTO `vtiger_inventorynotification` VALUES (1,'InvoiceNotification','{PRODUCTNAME} Stock Level is Low','Dear {HANDLER},\n\nThe current stock of {PRODUCTNAME} in our warehouse is {CURRENTSTOCK}. Kindly procure required number of units as the stock level is below reorder level {REORDERLEVELVALUE}.\n\nPlease treat this information as Urgent as the invoice is already sent  to the customer.\n\nSeverity: Critical\n\nThanks,\n{CURRENTUSER} ','InvoiceNotificationDescription',NULL),(2,'QuoteNotification','Quote given for {PRODUCTNAME}','Dear {HANDLER},\n\nQuote is generated for {QUOTEQUANTITY} units of {PRODUCTNAME}. The current stock of {PRODUCTNAME} in our warehouse is {CURRENTSTOCK}.\n\nSeverity: Minor\n\nThanks,\n{CURRENTUSER} ','QuoteNotificationDescription',NULL),(3,'SalesOrderNotification','Sales Order generated for {PRODUCTNAME}','Dear {HANDLER},\n\nSalesOrder is generated for {SOQUANTITY} units of {PRODUCTNAME}. The current stock of {PRODUCTNAME} in our warehouse is {CURRENTSTOCK}.\n\nPlease treat this information  with priority as the sales order is already generated.\n\nSeverity: Major\n\nThanks,\n{CURRENTUSER} ','SalesOrderNotificationDescription',NULL);

--
-- Table structure for table `vtiger_inventorynotification_seq`
--

CREATE TABLE `vtiger_inventorynotification_seq` (
  `id` int(11) NOT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_general_ci;

--
-- Dumping data for table `vtiger_inventorynotification_seq`
--

INSERT INTO `vtiger_inventorynotification_seq` VALUES (3);

--
-- Table structure for table `vtiger_inventoryproductrel`
--

CREATE TABLE `vtiger_inventoryproductrel` (
  `id` int(11) DEFAULT NULL,
  `productid` int(11) DEFAULT NULL,
  `sequence_no` int(11) DEFAULT NULL,
  `quantity` decimal(25,3) DEFAULT NULL,
  `listprice` decimal(27,8) DEFAULT NULL,
  `discount_percent` decimal(7,3) DEFAULT NULL,
  `discount_amount` decimal(27,8) DEFAULT NULL,
  `comment` text DEFAULT NULL,
  `description` text DEFAULT NULL,
  `incrementondel` int(11) NOT NULL DEFAULT 0,
  `lineitem_id` int(11) NOT NULL AUTO_INCREMENT,
  `tax1` decimal(7,3) DEFAULT NULL,
  `tax2` decimal(7,3) DEFAULT NULL,
  `tax3` decimal(7,3) DEFAULT NULL,
  `image` varchar(2) DEFAULT NULL,
  `purchase_cost` decimal(27,8) DEFAULT NULL,
  `margin` decimal(27,8) DEFAULT NULL,
  PRIMARY KEY (`lineitem_id`),
  KEY `inventoryproductrel_id_idx` (`id`),
  KEY `inventoryproductrel_productid_idx` (`productid`),
  CONSTRAINT `fk_crmid_vtiger_inventoryproductrel` FOREIGN KEY (`id`) REFERENCES `vtiger_crmentity` (`crmid`) ON DELETE CASCADE
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_general_ci;

--
-- Dumping data for table `vtiger_inventoryproductrel`
--


--
-- Table structure for table `vtiger_inventoryproductrel_seq`
--

CREATE TABLE `vtiger_inventoryproductrel_seq` (
  `id` int(11) NOT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_general_ci;

--
-- Dumping data for table `vtiger_inventoryproductrel_seq`
--

INSERT INTO `vtiger_inventoryproductrel_seq` VALUES (0);

--
-- Table structure for table `vtiger_inventoryshippingrel`
--

CREATE TABLE `vtiger_inventoryshippingrel` (
  `id` int(11) DEFAULT NULL,
  `shtax1` decimal(7,3) DEFAULT NULL,
  `shtax2` decimal(7,3) DEFAULT NULL,
  `shtax3` decimal(7,3) DEFAULT NULL,
  KEY `inventoryishippingrel_id_idx` (`id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_general_ci;

--
-- Dumping data for table `vtiger_inventoryshippingrel`
--


--
-- Table structure for table `vtiger_inventorysubproductrel`
--

CREATE TABLE `vtiger_inventorysubproductrel` (
  `id` int(11) NOT NULL,
  `sequence_no` int(11) NOT NULL,
  `productid` int(11) NOT NULL,
  `quantity` int(11) DEFAULT 1
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_general_ci;

--
-- Dumping data for table `vtiger_inventorysubproductrel`
--


--
-- Table structure for table `vtiger_inventorytaxinfo`
--

CREATE TABLE `vtiger_inventorytaxinfo` (
  `taxid` int(11) NOT NULL,
  `taxname` varchar(50) DEFAULT NULL,
  `taxlabel` varchar(50) DEFAULT NULL,
  `percentage` decimal(7,3) DEFAULT NULL,
  `deleted` int(11) DEFAULT NULL,
  `method` varchar(10) DEFAULT NULL,
  `type` varchar(10) DEFAULT NULL,
  `compoundon` varchar(400) DEFAULT NULL,
  `regions` text DEFAULT NULL,
  PRIMARY KEY (`taxid`),
  KEY `inventorytaxinfo_taxname_idx` (`taxname`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_general_ci;

--
-- Dumping data for table `vtiger_inventorytaxinfo`
--

INSERT INTO `vtiger_inventorytaxinfo` VALUES (1,'tax1','VAT',4.500,0,'Simple','Fixed','[]','[]'),(2,'tax2','Sales',10.000,0,'Simple','Fixed','[]','[]'),(3,'tax3','Service',12.500,0,'Simple','Fixed','[]','[]');

--
-- Table structure for table `vtiger_inventorytaxinfo_seq`
--

CREATE TABLE `vtiger_inventorytaxinfo_seq` (
  `id` int(11) NOT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_general_ci;

--
-- Dumping data for table `vtiger_inventorytaxinfo_seq`
--

INSERT INTO `vtiger_inventorytaxinfo_seq` VALUES (3);

--
-- Table structure for table `vtiger_invitees`
--

CREATE TABLE `vtiger_invitees` (
  `activityid` int(11) NOT NULL,
  `inviteeid` int(11) NOT NULL,
  `status` varchar(50) DEFAULT NULL,
  PRIMARY KEY (`activityid`,`inviteeid`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_general_ci;

--
-- Dumping data for table `vtiger_invitees`
--


--
-- Table structure for table `vtiger_invoice`
--

CREATE TABLE `vtiger_invoice` (
  `invoiceid` int(11) NOT NULL DEFAULT 0,
  `subject` varchar(100) DEFAULT NULL,
  `salesorderid` int(11) DEFAULT NULL,
  `customerno` varchar(100) DEFAULT NULL,
  `contactid` int(11) DEFAULT NULL,
  `notes` varchar(100) DEFAULT NULL,
  `invoicedate` date DEFAULT NULL,
  `duedate` date DEFAULT NULL,
  `invoiceterms` varchar(100) DEFAULT NULL,
  `type` varchar(100) DEFAULT NULL,
  `adjustment` decimal(25,8) DEFAULT NULL,
  `salescommission` decimal(25,3) DEFAULT NULL,
  `exciseduty` decimal(25,3) DEFAULT NULL,
  `subtotal` decimal(25,8) DEFAULT NULL,
  `total` decimal(25,8) DEFAULT NULL,
  `taxtype` varchar(25) DEFAULT NULL,
  `discount_percent` decimal(25,3) DEFAULT NULL,
  `discount_amount` decimal(25,8) DEFAULT NULL,
  `s_h_amount` decimal(25,8) DEFAULT NULL,
  `shipping` varchar(100) DEFAULT NULL,
  `accountid` int(11) DEFAULT NULL,
  `terms_conditions` text DEFAULT NULL,
  `purchaseorder` varchar(200) DEFAULT NULL,
  `invoicestatus` varchar(200) DEFAULT NULL,
  `invoice_no` varchar(100) DEFAULT NULL,
  `currency_id` int(11) NOT NULL DEFAULT 1,
  `conversion_rate` decimal(10,3) NOT NULL DEFAULT 1.000,
  `compound_taxes_info` text DEFAULT NULL,
  `pre_tax_total` decimal(25,8) DEFAULT NULL,
  `received` decimal(25,8) DEFAULT NULL,
  `balance` decimal(25,8) DEFAULT NULL,
  `s_h_percent` decimal(25,8) DEFAULT NULL,
  `potential_id` varchar(100) DEFAULT NULL,
  `tags` varchar(1) DEFAULT NULL,
  `region_id` int(11) DEFAULT NULL,
  PRIMARY KEY (`invoiceid`),
  KEY `invoice_purchaseorderid_idx` (`invoiceid`),
  KEY `fk_2_vtiger_invoice` (`salesorderid`),
  CONSTRAINT `fk_2_vtiger_invoice` FOREIGN KEY (`salesorderid`) REFERENCES `vtiger_salesorder` (`salesorderid`) ON DELETE CASCADE,
  CONSTRAINT `fk_crmid_vtiger_invoice` FOREIGN KEY (`invoiceid`) REFERENCES `vtiger_crmentity` (`crmid`) ON DELETE CASCADE
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_general_ci;

--
-- Dumping data for table `vtiger_invoice`
--


--
-- Table structure for table `vtiger_invoice_recurring_info`
--

CREATE TABLE `vtiger_invoice_recurring_info` (
  `salesorderid` int(11) NOT NULL,
  `recurring_frequency` varchar(200) DEFAULT NULL,
  `start_period` date DEFAULT NULL,
  `end_period` date DEFAULT NULL,
  `last_recurring_date` date DEFAULT NULL,
  `payment_duration` varchar(200) DEFAULT NULL,
  `invoice_status` varchar(200) DEFAULT NULL,
  PRIMARY KEY (`salesorderid`),
  CONSTRAINT `fk_salesorderid_vtiger_invoice_recurring_info` FOREIGN KEY (`salesorderid`) REFERENCES `vtiger_salesorder` (`salesorderid`) ON DELETE CASCADE
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_general_ci;

--
-- Dumping data for table `vtiger_invoice_recurring_info`
--


--
-- Table structure for table `vtiger_invoicebillads`
--

CREATE TABLE `vtiger_invoicebillads` (
  `invoicebilladdressid` int(11) NOT NULL DEFAULT 0,
  `bill_city` varchar(30) DEFAULT NULL,
  `bill_code` varchar(30) DEFAULT NULL,
  `bill_country` varchar(30) DEFAULT NULL,
  `bill_state` varchar(30) DEFAULT NULL,
  `bill_street` varchar(250) DEFAULT NULL,
  `bill_pobox` varchar(30) DEFAULT NULL,
  PRIMARY KEY (`invoicebilladdressid`),
  CONSTRAINT `fk_1_vtiger_invoicebillads` FOREIGN KEY (`invoicebilladdressid`) REFERENCES `vtiger_invoice` (`invoiceid`) ON DELETE CASCADE
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_general_ci;

--
-- Dumping data for table `vtiger_invoicebillads`
--


--
-- Table structure for table `vtiger_invoicecf`
--

CREATE TABLE `vtiger_invoicecf` (
  `invoiceid` int(11) NOT NULL DEFAULT 0,
  PRIMARY KEY (`invoiceid`),
  CONSTRAINT `fk_1_vtiger_invoicecf` FOREIGN KEY (`invoiceid`) REFERENCES `vtiger_invoice` (`invoiceid`) ON DELETE CASCADE
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_general_ci;

--
-- Dumping data for table `vtiger_invoicecf`
--


--
-- Table structure for table `vtiger_invoiceshipads`
--

CREATE TABLE `vtiger_invoiceshipads` (
  `invoiceshipaddressid` int(11) NOT NULL DEFAULT 0,
  `ship_city` varchar(30) DEFAULT NULL,
  `ship_code` varchar(30) DEFAULT NULL,
  `ship_country` varchar(30) DEFAULT NULL,
  `ship_state` varchar(30) DEFAULT NULL,
  `ship_street` varchar(250) DEFAULT NULL,
  `ship_pobox` varchar(30) DEFAULT NULL,
  PRIMARY KEY (`invoiceshipaddressid`),
  CONSTRAINT `fk_1_vtiger_invoiceshipads` FOREIGN KEY (`invoiceshipaddressid`) REFERENCES `vtiger_invoice` (`invoiceid`) ON DELETE CASCADE
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_general_ci;

--
-- Dumping data for table `vtiger_invoiceshipads`
--


--
-- Table structure for table `vtiger_invoicestatus`
--

CREATE TABLE `vtiger_invoicestatus` (
  `invoicestatusid` int(11) NOT NULL AUTO_INCREMENT,
  `invoicestatus` varchar(200) NOT NULL,
  `presence` int(11) NOT NULL DEFAULT 1,
  `picklist_valueid` int(11) NOT NULL DEFAULT 0,
  `sortorderid` int(11) DEFAULT NULL,
  `color` varchar(10) DEFAULT NULL,
  PRIMARY KEY (`invoicestatusid`),
  UNIQUE KEY `invoicestatus_invoiestatus_idx` (`invoicestatus`)
) ENGINE=InnoDB AUTO_INCREMENT=8 DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_general_ci;

--
-- Dumping data for table `vtiger_invoicestatus`
--

INSERT INTO `vtiger_invoicestatus` VALUES (1,'AutoCreated',0,92,0,NULL),(2,'Created',0,93,1,NULL),(3,'Approved',0,94,2,NULL),(4,'Sent',0,95,3,NULL),(5,'Credit Invoice',0,96,4,NULL),(6,'Paid',0,97,5,NULL),(7,'Cancel',1,288,1,NULL);

--
-- Table structure for table `vtiger_invoicestatus_seq`
--

CREATE TABLE `vtiger_invoicestatus_seq` (
  `id` int(11) NOT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_general_ci;

--
-- Dumping data for table `vtiger_invoicestatus_seq`
--

INSERT INTO `vtiger_invoicestatus_seq` VALUES (7);

--
-- Table structure for table `vtiger_invoicestatushistory`
--

CREATE TABLE `vtiger_invoicestatushistory` (
  `historyid` int(11) NOT NULL AUTO_INCREMENT,
  `invoiceid` int(11) NOT NULL,
  `accountname` varchar(100) DEFAULT NULL,
  `total` decimal(10,0) DEFAULT NULL,
  `invoicestatus` varchar(200) DEFAULT NULL,
  `lastmodified` datetime DEFAULT NULL,
  PRIMARY KEY (`historyid`),
  KEY `invoicestatushistory_invoiceid_idx` (`invoiceid`),
  CONSTRAINT `fk_1_vtiger_invoicestatushistory` FOREIGN KEY (`invoiceid`) REFERENCES `vtiger_invoice` (`invoiceid`) ON DELETE CASCADE
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_general_ci;

--
-- Dumping data for table `vtiger_invoicestatushistory`
--


--
-- Table structure for table `vtiger_language`
--

CREATE TABLE `vtiger_language` (
  `id` int(11) NOT NULL AUTO_INCREMENT,
  `name` varchar(50) DEFAULT NULL,
  `prefix` varchar(10) DEFAULT NULL,
  `label` varchar(30) DEFAULT NULL,
  `lastupdated` datetime DEFAULT NULL,
  `sequence` int(11) DEFAULT NULL,
  `isdefault` int(11) DEFAULT NULL,
  `active` int(11) DEFAULT NULL,
  PRIMARY KEY (`id`)
) ENGINE=InnoDB AUTO_INCREMENT=18 DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_general_ci;

--
-- Dumping data for table `vtiger_language`
--

INSERT INTO `vtiger_language` VALUES (1,'English','en_us','US English','2023-02-09 21:57:07',NULL,1,1),(2,'Arabic','ar_ae','Arabic','2023-04-04 22:52:27',NULL,0,1),(3,'Brazilian','pt_br','PT Brasil','2023-04-04 22:52:28',NULL,0,1),(4,'British English','en_gb','British English','2023-04-04 22:52:28',NULL,0,1),(5,'Deutsch','de_de','DE Deutsch','2023-04-04 22:52:28',NULL,0,1),(6,'Dutch','nl_nl','NL-Dutch','2023-04-04 22:52:28',NULL,0,1),(7,'Pack de langue français','fr_fr','Pack de langue français','2023-04-04 22:52:27',NULL,0,1),(8,'Hungarian','hu_hu','HU Magyar','2023-04-04 22:52:27',NULL,0,1),(9,'Italian','it_it','IT Italian','2023-04-04 22:52:27',NULL,0,1),(10,'Mexican Spanish','es_mx','ES Mexico','2023-04-04 22:52:28',NULL,0,1),(11,'Język Polski','pl_pl','Język Polski','2023-04-04 22:52:28',NULL,0,1),(12,'Romana','ro_ro','Romana','2023-04-04 22:52:27',NULL,0,1),(13,'Russian','ru_ru','Russian','2023-04-04 22:52:28',NULL,0,1),(14,'Spanish','es_es','ES Spanish','2023-04-04 22:52:27',NULL,0,1),(15,'Swedish','sv_se','Swedish','2023-04-04 22:52:28',NULL,0,1),(16,'Turkce','tr_tr','Turkce Dil Paketi','2023-04-04 22:52:27',NULL,0,1),(17,'SpanishPeru','es_pe','ES Peru','2023-02-15 22:36:55',NULL,0,1);

--
-- Table structure for table `vtiger_language_seq`
--

CREATE TABLE `vtiger_language_seq` (
  `id` int(11) NOT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_general_ci;

--
-- Dumping data for table `vtiger_language_seq`
--

INSERT INTO `vtiger_language_seq` VALUES (17);

--
-- Table structure for table `vtiger_lead_view`
--

CREATE TABLE `vtiger_lead_view` (
  `lead_viewid` int(11) NOT NULL AUTO_INCREMENT,
  `lead_view` varchar(200) NOT NULL,
  `sortorderid` int(11) NOT NULL DEFAULT 0,
  `presence` int(11) NOT NULL DEFAULT 1,
  PRIMARY KEY (`lead_viewid`)
) ENGINE=InnoDB AUTO_INCREMENT=4 DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_general_ci;

--
-- Dumping data for table `vtiger_lead_view`
--

INSERT INTO `vtiger_lead_view` VALUES (1,'Today',0,1),(2,'Last 2 Days',1,1),(3,'Last Week',2,1);

--
-- Table structure for table `vtiger_lead_view_seq`
--

CREATE TABLE `vtiger_lead_view_seq` (
  `id` int(11) NOT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_general_ci;

--
-- Dumping data for table `vtiger_lead_view_seq`
--

INSERT INTO `vtiger_lead_view_seq` VALUES (3);

--
-- Table structure for table `vtiger_leadaddress`
--

CREATE TABLE `vtiger_leadaddress` (
  `leadaddressid` int(11) NOT NULL DEFAULT 0,
  `city` varchar(30) DEFAULT NULL,
  `code` varchar(30) DEFAULT NULL,
  `state` varchar(30) DEFAULT NULL,
  `pobox` varchar(30) DEFAULT NULL,
  `country` varchar(30) DEFAULT NULL,
  `phone` varchar(50) DEFAULT NULL,
  `mobile` varchar(50) DEFAULT NULL,
  `fax` varchar(50) DEFAULT NULL,
  `lane` varchar(250) DEFAULT NULL,
  `leadaddresstype` varchar(30) DEFAULT 'Billing',
  PRIMARY KEY (`leadaddressid`),
  CONSTRAINT `fk_1_vtiger_leadaddress` FOREIGN KEY (`leadaddressid`) REFERENCES `vtiger_leaddetails` (`leadid`) ON DELETE CASCADE
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_general_ci;

--
-- Dumping data for table `vtiger_leadaddress`
--


--
-- Table structure for table `vtiger_leaddetails`
--

CREATE TABLE `vtiger_leaddetails` (
  `leadid` int(11) NOT NULL,
  `lead_no` varchar(100) NOT NULL,
  `email` varchar(100) DEFAULT NULL,
  `interest` varchar(50) DEFAULT NULL,
  `firstname` varchar(40) DEFAULT NULL,
  `salutation` varchar(200) DEFAULT NULL,
  `lastname` varchar(80) NOT NULL,
  `company` varchar(100) NOT NULL,
  `annualrevenue` decimal(25,8) DEFAULT NULL,
  `industry` varchar(200) DEFAULT NULL,
  `campaign` varchar(30) DEFAULT NULL,
  `rating` varchar(200) DEFAULT NULL,
  `leadstatus` varchar(200) DEFAULT NULL,
  `leadsource` varchar(200) DEFAULT NULL,
  `converted` int(11) DEFAULT 0,
  `designation` varchar(50) DEFAULT 'SalesMan',
  `licencekeystatus` varchar(50) DEFAULT NULL,
  `space` varchar(250) DEFAULT NULL,
  `comments` text DEFAULT NULL,
  `priority` varchar(50) DEFAULT NULL,
  `demorequest` varchar(50) DEFAULT NULL,
  `partnercontact` varchar(50) DEFAULT NULL,
  `productversion` varchar(20) DEFAULT NULL,
  `product` varchar(50) DEFAULT NULL,
  `maildate` date DEFAULT NULL,
  `nextstepdate` date DEFAULT NULL,
  `fundingsituation` varchar(50) DEFAULT NULL,
  `purpose` varchar(50) DEFAULT NULL,
  `evaluationstatus` varchar(50) DEFAULT NULL,
  `transferdate` date DEFAULT NULL,
  `revenuetype` varchar(50) DEFAULT NULL,
  `noofemployees` int(11) DEFAULT NULL,
  `secondaryemail` varchar(100) DEFAULT NULL,
  `assignleadchk` int(11) DEFAULT 0,
  `emailoptout` varchar(3) DEFAULT NULL,
  `tags` varchar(1) DEFAULT NULL,
  PRIMARY KEY (`leadid`),
  KEY `leaddetails_converted_leadstatus_idx` (`converted`,`leadstatus`),
  KEY `email_idx` (`email`),
  CONSTRAINT `fk_1_vtiger_leaddetails` FOREIGN KEY (`leadid`) REFERENCES `vtiger_crmentity` (`crmid`) ON DELETE CASCADE
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_general_ci;

--
-- Dumping data for table `vtiger_leaddetails`
--


--
-- Table structure for table `vtiger_leadscf`
--

CREATE TABLE `vtiger_leadscf` (
  `leadid` int(11) NOT NULL DEFAULT 0,
  PRIMARY KEY (`leadid`),
  CONSTRAINT `fk_1_vtiger_leadscf` FOREIGN KEY (`leadid`) REFERENCES `vtiger_leaddetails` (`leadid`) ON DELETE CASCADE
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_general_ci;

--
-- Dumping data for table `vtiger_leadscf`
--


--
-- Table structure for table `vtiger_leadsource`
--

CREATE TABLE `vtiger_leadsource` (
  `leadsourceid` int(11) NOT NULL AUTO_INCREMENT,
  `leadsource` varchar(200) NOT NULL,
  `presence` int(11) NOT NULL DEFAULT 1,
  `picklist_valueid` int(11) NOT NULL DEFAULT 0,
  `sortorderid` int(11) DEFAULT NULL,
  `color` varchar(10) DEFAULT NULL,
  PRIMARY KEY (`leadsourceid`)
) ENGINE=InnoDB AUTO_INCREMENT=14 DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_general_ci;

--
-- Dumping data for table `vtiger_leadsource`
--

INSERT INTO `vtiger_leadsource` VALUES (2,'Cold Call',1,99,1,NULL),(3,'Existing Customer',1,100,2,NULL),(4,'Self Generated',1,101,3,NULL),(5,'Employee',1,102,4,NULL),(6,'Partner',1,103,5,NULL),(7,'Public Relations',1,104,6,NULL),(8,'Direct Mail',1,105,7,NULL),(9,'Conference',1,106,8,NULL),(10,'Trade Show',1,107,9,NULL),(11,'Web Site',1,108,10,NULL),(12,'Word of mouth',1,109,11,NULL),(13,'Other',1,110,12,NULL);

--
-- Table structure for table `vtiger_leadsource_seq`
--

CREATE TABLE `vtiger_leadsource_seq` (
  `id` int(11) NOT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_general_ci;

--
-- Dumping data for table `vtiger_leadsource_seq`
--

INSERT INTO `vtiger_leadsource_seq` VALUES (13);

--
-- Table structure for table `vtiger_leadstage`
--

CREATE TABLE `vtiger_leadstage` (
  `leadstageid` int(11) NOT NULL AUTO_INCREMENT,
  `stage` varchar(200) NOT NULL,
  `sortorderid` int(11) NOT NULL DEFAULT 0,
  `presence` int(11) NOT NULL DEFAULT 1,
  PRIMARY KEY (`leadstageid`),
  UNIQUE KEY `leadstage_stage_idx` (`stage`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_general_ci;

--
-- Dumping data for table `vtiger_leadstage`
--


--
-- Table structure for table `vtiger_leadstatus`
--

CREATE TABLE `vtiger_leadstatus` (
  `leadstatusid` int(11) NOT NULL AUTO_INCREMENT,
  `leadstatus` varchar(200) NOT NULL,
  `presence` int(11) NOT NULL DEFAULT 1,
  `picklist_valueid` int(11) NOT NULL DEFAULT 0,
  `sortorderid` int(11) DEFAULT NULL,
  `color` varchar(10) DEFAULT NULL,
  PRIMARY KEY (`leadstatusid`)
) ENGINE=InnoDB AUTO_INCREMENT=13 DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_general_ci;

--
-- Dumping data for table `vtiger_leadstatus`
--

INSERT INTO `vtiger_leadstatus` VALUES (2,'Attempted to Contact',1,112,1,NULL),(3,'Cold',1,113,2,NULL),(4,'Contact in Future',1,114,3,NULL),(5,'Contacted',1,115,4,NULL),(6,'Hot',1,116,5,NULL),(7,'Junk Lead',1,117,6,NULL),(8,'Lost Lead',1,118,7,NULL),(9,'Not Contacted',1,119,8,NULL),(10,'Pre Qualified',1,120,9,NULL),(11,'Qualified',1,121,10,NULL),(12,'Warm',1,122,11,NULL);

--
-- Table structure for table `vtiger_leadstatus_seq`
--

CREATE TABLE `vtiger_leadstatus_seq` (
  `id` int(11) NOT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_general_ci;

--
-- Dumping data for table `vtiger_leadstatus_seq`
--

INSERT INTO `vtiger_leadstatus_seq` VALUES (12);

--
-- Table structure for table `vtiger_leadsubdetails`
--

CREATE TABLE `vtiger_leadsubdetails` (
  `leadsubscriptionid` int(11) NOT NULL DEFAULT 0,
  `website` varchar(255) DEFAULT NULL,
  `callornot` int(11) DEFAULT 0,
  `readornot` int(11) DEFAULT 0,
  `empct` int(11) DEFAULT 0,
  PRIMARY KEY (`leadsubscriptionid`),
  CONSTRAINT `fk_1_vtiger_leadsubdetails` FOREIGN KEY (`leadsubscriptionid`) REFERENCES `vtiger_leaddetails` (`leadid`) ON DELETE CASCADE
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_general_ci;

--
-- Dumping data for table `vtiger_leadsubdetails`
--


--
-- Table structure for table `vtiger_links`
--

CREATE TABLE `vtiger_links` (
  `linkid` int(11) NOT NULL,
  `tabid` int(11) DEFAULT NULL,
  `linktype` varchar(50) DEFAULT NULL,
  `linklabel` varchar(50) DEFAULT NULL,
  `linkurl` varchar(255) DEFAULT NULL,
  `linkicon` varchar(100) DEFAULT NULL,
  `sequence` int(11) DEFAULT NULL,
  `handler_path` varchar(128) DEFAULT NULL,
  `handler_class` varchar(50) DEFAULT NULL,
  `handler` varchar(50) DEFAULT NULL,
  `parent_link` int(11) DEFAULT NULL,
  PRIMARY KEY (`linkid`),
  KEY `link_tabidtype_idx` (`tabid`,`linktype`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_general_ci;

--
-- Dumping data for table `vtiger_links`
--

INSERT INTO `vtiger_links` VALUES 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--
-- Table structure for table `vtiger_links_seq`
--

CREATE TABLE `vtiger_links_seq` (
  `id` int(11) NOT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_general_ci;

--
-- Dumping data for table `vtiger_links_seq`
--

INSERT INTO `vtiger_links_seq` VALUES (129);

--
-- Table structure for table `vtiger_loginhistory`
--

CREATE TABLE `vtiger_loginhistory` (
  `login_id` int(11) NOT NULL AUTO_INCREMENT,
  `user_name` varchar(255) DEFAULT NULL,
  `user_ip` varchar(25) NOT NULL,
  `logout_time` timestamp NULL DEFAULT NULL,
  `login_time` datetime DEFAULT NULL,
  `status` varchar(25) DEFAULT NULL,
  PRIMARY KEY (`login_id`)
) ENGINE=InnoDB AUTO_INCREMENT=277 DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_general_ci;

--
-- Dumping data for table `vtiger_loginhistory`
--

INSERT INTO `vtiger_loginhistory` VALUES (1,'admin','38.25.16.205','2023-02-10 04:31:12','2023-02-09 21:58:13','Signed off'),(2,'admin','38.25.16.205','2023-02-10 04:35:53','2023-02-09 23:35:53','Signed in'),(3,'admin','179.6.201.91','2023-02-16 02:50:18','2023-02-15 21:39:23','Signed off'),(4,'admin','38.25.16.205','2023-02-16 03:29:12','2023-02-15 22:29:12','Signed in'),(5,'admin','179.6.201.91','2023-02-16 04:28:23','2023-02-15 23:11:56','Signed off'),(6,'admin','179.6.201.91','2023-02-16 05:02:07','2023-02-15 23:35:28','Signed off'),(7,'admin','67.58.227.88','2023-02-16 21:09:35','2023-02-16 16:09:35','Signed in'),(8,'admin','67.58.227.88','2023-02-17 02:05:30','2023-02-16 17:45:14','Signed off'),(9,'admin','2604:ca00:11c:88dd::261:f','2023-02-17 00:28:41','2023-02-16 19:28:41','Signed in'),(10,'admin','2604:ca00:11c:88dd::261:f','2023-02-17 00:29:15','2023-02-16 19:29:15','Signed in'),(11,'yannd','67.58.227.88','2023-02-17 00:34:56','2023-02-16 19:34:56','Signed in'),(12,'yannd','67.58.227.88','2023-02-17 02:41:45','2023-02-16 20:06:14','Signed off'),(13,'admin','179.6.201.91','2023-02-17 02:18:59','2023-02-16 21:05:27','Signed off'),(14,'admin','67.58.227.88','2023-02-17 03:22:41','2023-02-16 21:05:55','Signed off'),(15,'admin','179.6.201.91','2023-02-17 02:19:18','2023-02-16 21:19:06','Signed off'),(16,'admin','179.6.201.91','2023-02-17 02:22:00','2023-02-16 21:21:40','Signed off'),(17,'yannd','179.6.201.91','2023-02-17 02:22:07','2023-02-16 21:22:07','Signed in'),(18,'yannd','67.58.227.88','2023-02-17 02:42:11','2023-02-16 21:42:11','Signed in'),(19,'yannd','67.58.227.88','2023-02-17 03:01:09','2023-02-16 22:01:09','Signed in'),(20,'yannd','67.58.227.88','2023-02-17 03:51:10','2023-02-16 22:11:25','Signed off'),(21,'jci','67.58.227.88','2023-02-17 03:47:59','2023-02-16 22:22:49','Signed off'),(22,'tech02','67.58.227.88','2023-02-17 03:50:36','2023-02-16 22:40:34','Signed off'),(23,'jci','67.58.227.88','2023-02-17 03:51:30','2023-02-16 22:51:30','Signed in'),(24,'tech02','67.58.227.88','2023-02-17 11:43:45','2023-02-16 23:01:09','Signed off'),(25,'yannd','67.58.227.88','2023-02-17 11:44:05','2023-02-17 04:58:51','Signed off'),(26,'jci','67.58.227.88','2023-02-17 10:39:08','2023-02-17 05:39:08','Signed in'),(27,'jci','67.58.227.88','2023-02-17 11:47:52','2023-02-17 05:39:10','Signed off'),(28,'admin','181.224.249.36','2023-02-17 20:02:09','2023-02-17 15:02:09','Signed in'),(29,'jci','67.58.227.88','2023-02-18 03:03:18','2023-02-17 22:03:18','Signed in'),(30,'tech02','67.58.227.88','2023-02-18 03:07:36','2023-02-17 22:07:36','Signed in'),(31,'admin','179.6.201.91','2023-03-02 04:07:11','2023-03-01 23:07:11','Signed in'),(32,'yannd','179.6.201.91','2023-03-02 04:08:39','2023-03-01 23:08:39','Signed in'),(33,'tech02','67.58.227.88','2023-03-07 03:40:08','2023-03-06 22:40:08','Signed in'),(34,'admin','181.65.56.40','2023-03-07 04:02:10','2023-03-06 23:02:10','Signed in'),(35,'tech02','181.65.56.40','2023-03-07 04:07:35','2023-03-06 23:07:35','Signed in'),(36,'cgarcia','181.65.56.204','2023-03-13 18:19:53','2023-03-13 14:15:23','Signed off'),(37,'admin','181.65.56.204','2023-03-13 18:21:01','2023-03-13 14:21:01','Signed in'),(38,'cgarcia','181.65.56.204','2023-03-13 18:30:23','2023-03-13 14:30:23','Signed in'),(39,'cgarcia','181.65.56.204','2023-03-13 18:30:38','2023-03-13 14:30:38','Signed in'),(40,'admin','73.222.126.31','2023-03-15 20:08:34','2023-03-15 16:08:34','Signed in'),(41,'admin','67.58.227.88','2023-03-16 09:56:47','2023-03-16 05:52:10','Signed off'),(42,'admin','67.58.227.88','2023-03-16 09:57:11','2023-03-16 05:56:58','Signed off'),(43,'admin','67.58.227.88','2023-03-16 09:58:48','2023-03-16 05:57:46','Signed off'),(44,'admin','67.58.227.88','2023-03-16 10:05:24','2023-03-16 06:02:28','Signed off'),(45,'tech02','67.58.227.88','2023-03-16 10:06:19','2023-03-16 06:05:36','Signed off'),(46,'yannd','67.58.227.88','2023-03-16 10:07:00','2023-03-16 06:06:33','Signed off'),(47,'admin','67.58.227.88','2023-03-16 10:09:48','2023-03-16 06:07:33','Signed off'),(48,'jci','67.58.227.88','2023-03-16 10:09:53','2023-03-16 06:09:53','Signed in'),(49,'admin','181.65.56.204','2023-03-17 01:37:11','2023-03-16 21:37:11','Signed in'),(50,'admin','181.65.56.14','2023-03-21 18:49:00','2023-03-21 14:49:00','Signed in'),(51,'jci','135.26.144.132','2023-04-01 01:37:09','2023-03-31 21:37:09','Signed in'),(52,'tech02','135.26.144.132','2023-04-01 03:21:28','2023-03-31 23:21:28','Signed in'),(53,'tech02','135.26.144.132','2023-04-01 11:19:53','2023-04-01 07:19:53','Signed in'),(54,'admin','181.65.56.207','2023-04-04 22:53:14','2023-04-04 22:41:15','Signed off'),(55,'admin','181.65.56.207','2023-04-04 23:14:30','2023-04-04 23:14:30','Signed in'),(56,'admin','181.65.56.207','2023-04-04 23:17:36','2023-04-04 23:17:36','Signed in'),(57,'jci','135.26.144.132','2023-04-05 00:47:09','2023-04-05 00:47:09','Signed in'),(58,'jci','135.26.144.132','2023-04-06 02:45:23','2023-04-05 19:45:23','Signed in'),(59,'jci','170.82.98.224','2023-04-06 03:11:05','2023-04-05 20:11:05','Signed in'),(60,'yannd','135.26.144.132','2023-04-06 03:42:42','2023-04-05 20:36:59','Signed off'),(61,'angel','135.26.144.132','2023-04-06 03:43:17','2023-04-05 20:42:52','Signed off'),(62,'bim','135.26.144.132','2023-04-06 03:44:05','2023-04-05 20:43:51','Signed off'),(63,'angel','135.26.144.132','2023-04-06 04:06:13','2023-04-05 20:55:30','Signed off'),(64,'yannd','135.26.144.132','2023-04-06 04:06:18','2023-04-05 21:06:18','Signed in'),(65,'jci','38.25.12.188','2023-04-06 06:26:15','2023-04-05 23:26:15','Signed in'),(66,'jci','38.25.12.188','2023-04-06 07:09:12','2023-04-06 00:09:12','Signed in'),(67,'jci','135.26.144.132','2023-04-06 09:52:27','2023-04-06 02:52:27','Signed in'),(68,'yannd','135.26.144.132','2023-04-06 09:54:32','2023-04-06 02:54:32','Signed in'),(69,'yannd','135.26.144.132','2023-04-06 10:43:12','2023-04-06 03:41:12','Signed off'),(70,'yannd','135.26.144.132','2023-04-06 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in'),(255,'jci','67.58.227.88','2023-05-23 04:40:06','2023-05-22 21:40:06','Signed in'),(256,'jci','67.58.227.88','2023-05-23 22:13:02','2023-05-23 15:13:02','Signed in'),(257,'angel','73.71.205.3','2023-05-23 23:01:35','2023-05-23 16:01:35','Signed in'),(258,'admin','181.65.56.230','2023-05-23 23:54:54','2023-05-23 16:54:54','Signed in'),(259,'jci','67.58.227.88','2023-05-24 01:10:24','2023-05-23 18:10:24','Signed in'),(260,'jci','67.58.227.88','2023-05-24 02:33:27','2023-05-23 19:33:27','Signed in'),(261,'jci','67.58.227.88','2023-05-24 22:37:07','2023-05-24 15:37:07','Signed in'),(262,'jci','67.58.227.88','2023-05-24 23:51:21','2023-05-24 16:51:21','Signed in'),(263,'jci','67.58.227.88','2023-05-25 04:38:48','2023-05-24 21:38:48','Signed in'),(264,'jci','67.58.227.88','2023-05-25 05:07:15','2023-05-24 22:07:15','Signed in'),(265,'yann','162.217.73.50','2023-05-25 07:58:06','2023-05-25 00:58:06','Signed in'),(266,'jci','67.58.227.88','2023-05-25 10:19:21','2023-05-25 03:19:21','Signed in'),(267,'bim','67.58.227.88','2023-05-25 10:57:16','2023-05-25 03:57:16','Signed in'),(268,'jci','67.58.227.88','2023-05-25 23:13:50','2023-05-25 16:13:50','Signed in'),(269,'jci','67.58.227.88','2023-05-26 05:00:22','2023-05-25 22:00:22','Signed in'),(270,'jci','67.58.227.88','2023-05-26 06:25:59','2023-05-25 23:25:59','Signed in'),(271,'jci','67.58.227.88','2023-05-26 11:19:42','2023-05-26 04:19:42','Signed in'),(272,'jci','67.58.227.88','2023-05-26 23:05:38','2023-05-26 16:05:38','Signed in'),(273,'admin','179.7.88.112','2023-05-27 03:41:21','2023-05-26 20:41:21','Signed in'),(274,'admin','181.65.56.108','2023-05-30 07:27:25','2023-05-30 00:27:25','Signed in'),(275,'admin','181.65.56.108','2023-05-30 08:21:06','2023-05-30 01:20:02','Signed off'),(276,'admin','181.65.56.108','2023-05-30 08:23:29','2023-05-30 01:23:29','Signed in');

--
-- Table structure for table `vtiger_mail_accounts`
--

CREATE TABLE `vtiger_mail_accounts` (
  `account_id` int(11) NOT NULL,
  `user_id` int(11) NOT NULL,
  `display_name` varchar(50) DEFAULT NULL,
  `mail_id` varchar(50) DEFAULT NULL,
  `account_name` varchar(50) DEFAULT NULL,
  `mail_protocol` varchar(20) DEFAULT NULL,
  `mail_username` varchar(50) NOT NULL,
  `mail_password` text DEFAULT NULL,
  `mail_servername` varchar(50) DEFAULT NULL,
  `box_refresh` int(11) DEFAULT NULL,
  `mails_per_page` int(11) DEFAULT NULL,
  `ssltype` varchar(50) DEFAULT NULL,
  `sslmeth` varchar(50) DEFAULT NULL,
  `int_mailer` int(11) DEFAULT 0,
  `status` varchar(10) DEFAULT NULL,
  `set_default` int(11) DEFAULT NULL,
  `sent_folder` varchar(50) DEFAULT NULL,
  PRIMARY KEY (`account_id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_general_ci;

--
-- Dumping data for table `vtiger_mail_accounts`
--

INSERT INTO `vtiger_mail_accounts` VALUES (1,6,'supportticket@mybluetechnology.com',NULL,'jc@mybluetechnology.com','IMAP4','supportticket@mybluetechnology.com','z87Pz8_Pz8_Pzs_Oz8_Ozs_Ozs7Pzs_Oz87Ozs_Pz8_Pzs7Oz8_Pz8_Ozs_Ozs7Oz87Ozs_Pzs_Pzs7Oz87Pz8_Oz87Pzs_Pz87Oz87Pz87Pzs7Pz8_Ozs_Ozs_Oz87Oz87Oz8_Oz87Pzs7Oz87Pz8_Pzs7Pz87Pz87Pz8_Pz8_Pzs_Pz8_Pz8_Pzs7Pz87Pz8_Ozs_Pzs_Pz87Pz8_Pzg..','imap.1and1.com',0,20,'ssl','validate-cert',0,'1',0,'Sent Items');

--
-- Table structure for table `vtiger_mailer_queue`
--

CREATE TABLE `vtiger_mailer_queue` (
  `id` int(11) NOT NULL,
  `fromname` varchar(100) DEFAULT NULL,
  `fromemail` varchar(100) DEFAULT NULL,
  `mailer` varchar(10) DEFAULT NULL,
  `content_type` varchar(15) DEFAULT NULL,
  `subject` varchar(999) DEFAULT NULL,
  `body` text DEFAULT NULL,
  `relcrmid` int(11) DEFAULT NULL,
  `failed` int(11) NOT NULL DEFAULT 0,
  `failreason` varchar(255) DEFAULT NULL,
  PRIMARY KEY (`id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_general_ci;

--
-- Dumping data for table `vtiger_mailer_queue`
--


--
-- Table structure for table `vtiger_mailer_queueattachments`
--

CREATE TABLE `vtiger_mailer_queueattachments` (
  `id` int(11) DEFAULT NULL,
  `path` text DEFAULT NULL,
  `name` varchar(100) DEFAULT NULL,
  `encoding` varchar(50) DEFAULT NULL,
  `type` varchar(100) DEFAULT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_general_ci;

--
-- Dumping data for table `vtiger_mailer_queueattachments`
--


--
-- Table structure for table `vtiger_mailer_queueinfo`
--

CREATE TABLE `vtiger_mailer_queueinfo` (
  `id` int(11) DEFAULT NULL,
  `name` varchar(100) DEFAULT NULL,
  `email` varchar(100) DEFAULT NULL,
  `type` varchar(7) DEFAULT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_general_ci;

--
-- Dumping data for table `vtiger_mailer_queueinfo`
--


--
-- Table structure for table `vtiger_mailmanager_mailattachments`
--

CREATE TABLE `vtiger_mailmanager_mailattachments` (
  `userid` int(11) DEFAULT NULL,
  `muid` int(11) DEFAULT NULL,
  `aname` varchar(100) DEFAULT NULL,
  `lastsavedtime` int(11) DEFAULT NULL,
  `attachid` int(11) NOT NULL,
  `path` varchar(200) NOT NULL,
  `cid` varchar(100) DEFAULT NULL,
  KEY `userid_muid_idx` (`userid`,`muid`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_general_ci;

--
-- Dumping data for table `vtiger_mailmanager_mailattachments`
--


--
-- Table structure for table `vtiger_mailmanager_mailrecord`
--

CREATE TABLE `vtiger_mailmanager_mailrecord` (
  `userid` int(11) DEFAULT NULL,
  `mfrom` varchar(255) DEFAULT NULL,
  `mto` varchar(255) DEFAULT NULL,
  `mcc` varchar(500) DEFAULT NULL,
  `mbcc` varchar(500) DEFAULT NULL,
  `mdate` varchar(20) DEFAULT NULL,
  `msubject` varchar(500) DEFAULT NULL,
  `mbody` text DEFAULT NULL,
  `mcharset` varchar(10) DEFAULT NULL,
  `misbodyhtml` int(11) DEFAULT NULL,
  `mplainmessage` int(11) DEFAULT NULL,
  `mhtmlmessage` int(11) DEFAULT NULL,
  `muniqueid` varchar(500) DEFAULT NULL,
  `mbodyparsed` int(11) DEFAULT NULL,
  `muid` int(11) DEFAULT NULL,
  `lastsavedtime` int(11) DEFAULT NULL,
  `folder` varchar(250) DEFAULT NULL,
  `mfolder` varchar(250) DEFAULT NULL,
  KEY `userid_lastsavedtime_idx` (`userid`,`lastsavedtime`),
  KEY `userid_muid_idx` (`userid`,`muid`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_general_ci;

--
-- Dumping data for table `vtiger_mailmanager_mailrecord`
--

INSERT INTO `vtiger_mailmanager_mailrecord` VALUES (6,'[\"admin@mybluetechnology.com\"]','[\"jc@mybluetechnology.com\"]','[]','[]','1681528112','Ticket Number : TKT000047 108892 / SD Castro / Cash Drawer not opening automatically','Ticket ID : 117<br>Ticket Title : 108892 / SD Castro / Cash Drawer not opening automatically<br><br>\r\n								Dear Ismodes JC,<br><br>\r\n								The Ticket is replied the details are :<br><br>\r\n								Ticket No : TKT000047<br>\r\n								Status : Closed<br>\r\n								Category : Small Problem<br>\r\n								Severity : Minor<br>\r\n								Priority : Normal<br><br>\r\n								Description : <br><br><br>\r\n								Solution : <br>Hello Blue Technology,<br />\r\n<br />\r\n<br />\r\nWe would like to request a technician for the location below:<br />\r\n<br />\r\n<br />\r\nAddress: SD Castro / 2304 Market Street, San Francisco CA 94119<br />\r\nTime: 8:00 AM PST<br />\r\nDate: March 20, 2023 (Monday)<br />\r\nAccess to Store: Granted c/o store Janitor Daniel (Contact #: 4152907072)<br />\r\nDynamix Ref Number: 108892<br />\r\n<br />\r\n<br />\r\n<br />\r\nWork Needed:<br />\r\nCheck the Cash Drawer not opening automatically<br />\r\nCheck the Cash Drawer\'s physical connection<br />\r\nTest Cash Drawer Functionality<br />\r\n<br />\r\n<br />\r\nTroubleshooting Steps were taken:<br />\r\nRestarted the register<br />\r\n<br />\r\n<br />\r\nThank you and looking forward to your response.<br />\r\n<br />\r\n<br />\r\nRegards,<br />\r\nDianah\r\n								<br><br>\r\n								Regards<br>Support Administrator<br><br><img src=\'https://crmbluetechnology.com/crm//shorturl.php?id=643a15261c6705.24442189\' alt=\'\' width=\'1\' height=\'1\'>\r\n\r\n\r\n<br><br>','us-ascii',1,0,0,'<wc887i0mjom.34dv3as7qig4o@server1.crmbluetechnology.xyz>',1,2173,1681595732,NULL,'INBOX'),(6,'[\"admin@mybluetechnology.com\"]','[\"jc@mybluetechnology.com\"]','[]','[]','1681528119','Ticket Number : TKT000048 Super Duper - Berkeley / Resolve camera 2','Ticket ID : 118<br>Ticket Title : Super Duper - Berkeley / Resolve camera 2<br><br>\r\n								Dear Ismodes JC,<br><br>\r\n								The Ticket is replied the details are :<br><br>\r\n								Ticket No : TKT000048<br>\r\n								Status : Closed<br>\r\n								Category : Small Problem<br>\r\n								Severity : Minor<br>\r\n								Priority : Normal<br><br>\r\n								Description : <br><br><br>\r\n								Solution : <br>Hello Team,<br />\r\n<br />\r\nSorry for the short notice. We would like to check if we could send someone onsite today at 10AM PST for the below location. if not, we would like to request to send one for tomorrow at the same time.<br />\r\n<br />\r\nAddress: 2355 Telegraph Avenue<br />\r\nDate:Time:  10AM PST 3/20/2023<br />\r\nAccess to Store: Managers office<br />\r\nDynamix Ref Number: 00108769<br />\r\nDevice Type: Security Camera<br />\r\nConnection Type: Wired<br />\r\n<br />\r\nWork Needed:<br />\r\nTask 1: Restart camera 2<br />\r\nTask 2: Test camera 2 if can be remote options via IVMS are working ex. change camera name / reboot etc.<br />\r\nTask 3: Test playback option for camera 2 if working<br />\r\n<br />\r\nTroubleshooting Steps taken:<br />\r\n&nbsp;? Tried remote restart for camera 2 / not working<br />\r\n&nbsp;? Tried resetting camera 2 / not working<br />\r\n- All remote functions for camera 2 are not responsive<br />\r\n<br />\r\nLet us know if you other questions.<br />\r\n<br />\r\nRegards,<br />\r\nJeremy.\r\n								<br><br>\r\n								Regards<br>Support Administrator<br><br><img src=\'https://crmbluetechnology.com/crm//shorturl.php?id=643a1530296686.02246229\' alt=\'\' width=\'1\' height=\'1\'>\r\n\r\n\r\n<br><br>','UTF-8',1,0,0,'<1b3tdkb3rv3k.1zjpl4qcps000@server1.crmbluetechnology.xyz>',1,2174,1681595732,NULL,'INBOX'),(6,'[\"admin@mybluetechnology.com\"]','[\"jc@mybluetechnology.com\"]','[]','[]','1681528122','Ticket Number : TKT000049 Flores Corte Madera / Cameras are offline','Ticket ID : 119<br>Ticket Title : Flores Corte Madera / Cameras are offline<br><br>\r\n								Dear Ismodes JC,<br><br>\r\n								The Ticket is replied the details are :<br><br>\r\n								Ticket No : TKT000049<br>\r\n								Status : Closed<br>\r\n								Category : Small Problem<br>\r\n								Severity : Minor<br>\r\n								Priority : Normal<br><br>\r\n								Description : <br><br><br>\r\n								Solution : <br>Hello Team, <br />\r\n<br />\r\nWe would like to request a technician for the location below: <br />\r\n<br />\r\nAddress: 301 Corte Madera, Town Center<br />\r\nDate:Time:  10AM PST March 22 2023 (Wednesday)<br />\r\nAccess to Store: Network room<br />\r\nDynamix Ref Number: 00109160<br />\r\nDevice Type: Security Camera <br />\r\nConnection Type: Wired<br />\r\n<br />\r\nWork Needed:<br />\r\nTask 1: Check DVR if it\'s offline<br />\r\nTask 2: Check IVMS Software if the cameras are up<br />\r\n<br />\r\nTroubleshooting Steps taken:<br />\r\n&nbsp;? Tried rebooting remotely / devices are offline<br />\r\n<br />\r\nLet us know if you have other questions.<br />\r\n<br />\r\nRegards,<br />\r\nJeremy.\r\n								<br><br>\r\n								Regards<br>Support Administrator<br><br><img src=\'https://crmbluetechnology.com/crm//shorturl.php?id=643a1536b715a1.23082789\' alt=\'\' width=\'1\' height=\'1\'>\r\n\r\n\r\n<br><br>','UTF-8',1,0,0,'<5pk4q072fnzq.ranazxt8pwxg@server1.crmbluetechnology.xyz>',1,2175,1681595733,NULL,'INBOX'),(6,'[\"admin@mybluetechnology.com\"]','[\"jc@mybluetechnology.com\"]','[]','[]','1681528127','Ticket Number : TKT000050 Super Duper - Emeryville /  Phone Setup','Ticket ID : 120<br>Ticket Title : Super Duper - Emeryville /  Phone Setup<br><br>\r\n								Dear Ismodes JC,<br><br>\r\n								The Ticket is replied the details are :<br><br>\r\n								Ticket No : TKT000050<br>\r\n								Status : Closed<br>\r\n								Category : Small Problem<br>\r\n								Severity : Minor<br>\r\n								Priority : Normal<br><br>\r\n								Description : <br><br><br>\r\n								Solution : <br>Hello Team, <br />\r\n<br />\r\nWe would like to request a technician for the location below: <br />\r\n<br />\r\nAddress: 5959 Shellmound Street<br />\r\nDate: 3/22/2023<br />\r\nTime: 10:00 AM PST If possible today (22nd) or by tomorrow <br />\r\nAccess to Store:  Office and Kitchen<br />\r\nDynamix Ref Number: 00108788<br />\r\nDevice Type: Phone<br />\r\nConnection Type: Wired / Wireless<br />\r\n<br />\r\nWork Needed:<br />\r\nTask 1: Setup phone <br />\r\nTask 2: Register phone<br />\r\nTask 3: Test outbound and inbound calls<br />\r\n<br />\r\nLet us know if any help needed on our end.<br />\r\n<br />\r\nRegards,<br />\r\nJeremy.\r\n								<br><br>\r\n								Regards<br>Support Administrator<br><br><img src=\'https://crmbluetechnology.com/crm//shorturl.php?id=643a153a367853.37128417\' alt=\'\' width=\'1\' height=\'1\'>\r\n\r\n\r\n<br><br>','us-ascii',1,0,0,'<1phwwfsz9uey.2mguwutcv60ww@server1.crmbluetechnology.xyz>',1,2176,1681595733,NULL,'INBOX'),(6,'[\"admin@mybluetechnology.com\"]','[\"jc@mybluetechnology.com\"]','[]','[]','1681528138','Ticket Number : TKT000051 Installation of replacement KDS at SD Novato','Ticket ID : 121<br>Ticket Title : Installation of replacement KDS at SD Novato<br><br>\r\n								Dear Ismodes JC,<br><br>\r\n								The Ticket is replied the details are :<br><br>\r\n								Ticket No : TKT000051<br>\r\n								Status : Closed<br>\r\n								Category : Small Problem<br>\r\n								Severity : Minor<br>\r\n								Priority : Normal<br><br>\r\n								Description : <br><br><br>\r\n								Solution : <br>Hello Blue Technology, <br />\r\nWe would like to request a technician for the location below:<br />\r\n<br />\r\n <br />\r\n<br />\r\nAddress: 5800 Nave Drive, Suite C, Novato<br />\r\n<br />\r\nDate: March 27, 2023<br />\r\n<br />\r\nTime: 7:00 AM PST<br />\r\n<br />\r\nAccess to Store:  Granted c/o Kitchen Staff <br />\r\n<br />\r\nDynamix Ref Number: 109234<br />\r\n<br />\r\nDevice Type: KDS<br />\r\n<br />\r\nConnection Type: Hardwired <br />\r\n <br />\r\n<br />\r\nWork Needed:<br />\r\n<br />\r\nTask 1: Install the replacement KDS<br />\r\nTask 2: Make sure label is added to the device CSD008-KDS-002<br />\r\nTask 3: If RMA, drop off the defective unit.\r\n								<br><br>\r\n								Regards<br>Support Administrator<br><br><img src=\'https://crmbluetechnology.com/crm//shorturl.php?id=643a153f8d84f0.27701947\' alt=\'\' width=\'1\' height=\'1\'>\r\n\r\n\r\n<br><br>','us-ascii',1,0,0,'<4eymb1gxub7j.f23r1bzb377a@server1.crmbluetechnology.xyz>',1,2177,1681595734,NULL,'INBOX'),(6,'[\"admin@mybluetechnology.com\"]','[\"jc@mybluetechnology.com\"]','[]','[]','1681528147','Ticket Number : TKT000052 Tech Request: Damage outside cable TV / After work Bar','Ticket ID : 122<br>Ticket Title : Tech Request: Damage outside cable TV / After work Bar<br><br>\r\n								Dear Ismodes JC,<br><br>\r\n								The Ticket is replied the details are :<br><br>\r\n								Ticket No : TKT000052<br>\r\n								Status : Closed<br>\r\n								Category : Small Problem<br>\r\n								Severity : Minor<br>\r\n								Priority : Normal<br><br>\r\n								Description : <br><br><br>\r\n								Solution : <br>Hello Blue Technology, <br />\r\n <br />\r\nWe would like to request a technician for the location below:<br />\r\n<br />\r\n <br />\r\n<br />\r\nAddress: 409 Gough Street<br />\r\nDate: March 24, 2023<br />\r\nTime: between 2PM-5PM<br />\r\nAccess to Store:  Store manager <br />\r\nDynamix Ref Number: 109295<br />\r\nWork Needed:<br />\r\n<br />\r\nTo check /assess the cable outside. The manager complained about one of the cable TV wire from outside seemed to be  pulled out and damaged.<br />\r\n<br />\r\n<br />\r\n<br />\r\n<br />\r\nRegards, <br />\r\nClaudette\r\n								<br><br>\r\n								Regards<br>Support Administrator<br><br><img src=\'https://crmbluetechnology.com/crm//shorturl.php?id=643a154a8d7279.28709032\' alt=\'\' width=\'1\' height=\'1\'>\r\n\r\n\r\n<br><br>','us-ascii',1,0,0,'<4fmfrqq9428a.6a6npmqs3n2q@server1.crmbluetechnology.xyz>',1,2178,1681595735,NULL,'INBOX'),(6,'[\"admin@mybluetechnology.com\"]','[\"jc@mybluetechnology.com\"]','[]','[]','1681528154','Ticket Number : TKT000053 nstallation of replacement KDS at SD Novato','Ticket ID : 123<br>Ticket Title : nstallation of replacement KDS at SD Novato<br><br>\r\n								Dear Ismodes JC,<br><br>\r\n								The Ticket is replied the details are :<br><br>\r\n								Ticket No : TKT000053<br>\r\n								Status : Closed<br>\r\n								Category : Small Problem<br>\r\n								Severity : Minor<br>\r\n								Priority : Normal<br><br>\r\n								Description : <br><br><br>\r\n								Solution : <br>Hello BT, <br />\r\n<br />\r\nWe are sending you the bridge information for tech dispatch on March 27 at SD-Novato. <br />\r\n<br />\r\nConference Bridge Phone # 510-982-2796<br />\r\nParticipant pin # 6694<br />\r\n<br />\r\n<br />\r\n<br />\r\nRegards, <br />\r\nClaudette\r\n								<br><br>\r\n								Regards<br>Support Administrator<br><br><img src=\'https://crmbluetechnology.com/crm//shorturl.php?id=643a15539c1bc5.05815847\' alt=\'\' width=\'1\' height=\'1\'>\r\n\r\n\r\n<br><br>','us-ascii',1,0,0,'<4vdqxrq82r0z.2c15k2vlbd8go@server1.crmbluetechnology.xyz>',1,2179,1681595735,NULL,'INBOX'),(6,'[\"admin@mybluetechnology.com\"]','[\"jc@mybluetechnology.com\"]','[]','[]','1681528156','Ticket Number : TKT000054 SD Downtown Replacement Kitchen Printer Onboarding','Ticket ID : 124<br>Ticket Title : SD Downtown Replacement Kitchen Printer Onboarding<br><br>\r\n								Dear Ismodes JC,<br><br>\r\n								The Ticket is replied the details are :<br><br>\r\n								Ticket No : TKT000054<br>\r\n								Status : Closed<br>\r\n								Category : Small Problem<br>\r\n								Severity : Minor<br>\r\n								Priority : Normal<br><br>\r\n								Description : <br><br><br>\r\n								Solution : <br>Hello Blue Technology,<br />\r\n<br />\r\n<br />\r\nWe would like to request a technician for the location below:<br />\r\n<br />\r\n<br />\r\nAddress: 721 Market Street, Downtown<br />\r\n<br />\r\nDate:  April 3, 2023 Monday<br />\r\n<br />\r\nTime: 8:00 AM PST<br />\r\n<br />\r\n <br />\r\n<br />\r\nAccess to Store:  Granted c/o Janitor<br />\r\n<br />\r\nDynamix Ref Number: 109658<br />\r\n<br />\r\nDevice Type: Toast Kitchen Printer<br />\r\n<br />\r\nConnection Type: Hardwired <br />\r\n<br />\r\n<br />\r\nWork Needed:<br />\r\n<br />\r\nTask 1: Install the replacement Kitchen Printer<br />\r\nTask 2: Make sure label is added to the device CSD002-KITCHEN<br />\r\nTask 3: If RMA, drop off the defective unit.<br />\r\n<br />\r\n <br />\r\n<br />\r\n <br />\r\n<br />\r\nRegards, <br />\r\nAlexandra\r\n								<br><br>\r\n								Regards<br>Support Administrator<br><br><img src=\'https://crmbluetechnology.com/crm//shorturl.php?id=643a155a458e10.59924196\' alt=\'\' width=\'1\' height=\'1\'>\r\n\r\n\r\n<br><br>','us-ascii',1,0,0,'<26e4w5gbbdqy.1qxtm10u6fmgc@server1.crmbluetechnology.xyz>',1,2180,1681595736,NULL,'INBOX'),(6,'[\"admin@mybluetechnology.com\"]','[\"jc@mybluetechnology.com\"]','[]','[]','1681528168','Ticket Number : TKT000055 SD Downtown Replacement Kitchen Printer Onboarding','Ticket ID : 125<br>Ticket Title : SD Downtown Replacement Kitchen Printer Onboarding<br><br>\r\n								Dear Ismodes JC,<br><br>\r\n								The Ticket is replied the details are :<br><br>\r\n								Ticket No : TKT000055<br>\r\n								Status : Closed<br>\r\n								Category : Small Problem<br>\r\n								Severity : Minor<br>\r\n								Priority : Normal<br><br>\r\n								Description : <br><br><br>\r\n								Solution : <br>Hello Blue Technology,<br />\r\n<br />\r\n<br />\r\nWe would like to request a technician for the location below:<br />\r\n<br />\r\n<br />\r\nAddress: 721 Market Street, Downtown<br />\r\n<br />\r\nDate:  April 3, 2023 Monday<br />\r\n<br />\r\nTime: 8:00 AM PST<br />\r\n<br />\r\n <br />\r\n<br />\r\nAccess to Store:  Granted c/o Janitor<br />\r\n<br />\r\nDynamix Ref Number: 109685<br />\r\n<br />\r\nDevice Type: Toast Kitchen Printer<br />\r\n<br />\r\nConnection Type: Hardwired <br />\r\n<br />\r\n<br />\r\nWork Needed:<br />\r\n<br />\r\nTask 1: Install the replacement Kitchen Printer<br />\r\nTask 2: Make sure label is added to the device CSD002-KITCHEN<br />\r\nTask 3: If RMA, drop off the defective unit.\r\n								<br><br>\r\n								Regards<br>Support Administrator<br><br><img src=\'https://crmbluetechnology.com/crm//shorturl.php?id=643a155c425ee2.90863207\' alt=\'\' width=\'1\' height=\'1\'>\r\n\r\n\r\n<br><br>','us-ascii',1,0,0,'<22rkm5jqdc9o.2lkhnf2rpo8w0@server1.crmbluetechnology.xyz>',1,2181,1681595736,NULL,'INBOX'),(6,'[\"admin@mybluetechnology.com\"]','[\"jc@mybluetechnology.com\"]','[]','[]','1681528169','Ticket Number : TKT000056 Uno Dos Tacos / Phone installation and activation','Ticket ID : 126<br>Ticket Title : Uno Dos Tacos / Phone installation and activation<br><br>\r\n								Dear Ismodes JC,<br><br>\r\n								The Ticket is replied the details are :<br><br>\r\n								Ticket No : TKT000056<br>\r\n								Status : Closed<br>\r\n								Category : Small Problem<br>\r\n								Severity : Minor<br>\r\n								Priority : Normal<br><br>\r\n								Description : <br><br><br>\r\n								Solution : <br>Hello Team, <br />\r\n<br />\r\nWe would like to request a technician for the location below: <br />\r\n<br />\r\nAddress: 595 Market Street<br />\r\nDate:Time:  8AM Today 3/30/2023 or Tomorrow 3/31/2023<br />\r\nAccess to Store: Office / Restaurant<br />\r\nDynamix Ref Number: 00108896<br />\r\nDevice Type: Wireless phones<br />\r\nConnection Type: Wireless / Wired<br />\r\n<br />\r\nWork Needed:<br />\r\nTask 1: Install and setup new Phones<br />\r\nTask 2: Coordinate with OneTalk / Verizon to Register the phone<br />\r\nTask 3: Test inbound and outbound calls on the new phones<br />\r\n<br />\r\nLet us know if you have further questions.<br />\r\n<br />\r\nThanks & Regards,<br />\r\nJeremy.<br />\r\n<br />\r\n<br />\r\n--------------- Original Message ---------------<br />\r\nFrom: Nuranne Dairkee [ndairkee@backofthehouseinc.com]<br />\r\nSent: 3/29/2023, 8:59 PM<br />\r\nTo: support@dynamixcloud.com<br />\r\nSubject: RE: Business phone line<br />\r\n<br />\r\nHello Dale,<br />\r\n<br />\r\n <br />\r\n<br />\r\nMy apologies for the late reply here.<br />\r\n<br />\r\n <br />\r\n<br />\r\nYes, please proceed with tech dispatch request. Submit the request to Blue Technology and explain the work that needs to be done. JC will assign a technician based on job requirements and availability.<br />\r\n<br />\r\n <br />\r\n<br />\r\nThe phones for Beretta – Divisadero should have arrived today as well. This is ticket 108826. Submit a separate request so we get the proper closing reports to each ticket – but make sure it’s clear that both calls are to be done on the same day.<br />\r\n<br />\r\n <br />\r\n<br />\r\nSince both locations have been without phones for over three weeks now – we need to have this scheduled as soon as possible this week. Please include me on both tech dispatch requests and let me know if you have any questions.<br />\r\n<br />\r\n <br />\r\n<br />\r\nThank you,\r\n								<br><br>\r\n								Regards<br>Support Administrator<br><br><img src=\'https://crmbluetechnology.com/crm//shorturl.php?id=643a1567e2e581.91298860\' alt=\'\' width=\'1\' height=\'1\'>\r\n\r\n\r\n<br><br>','UTF-8',1,0,0,'<72rq3pbo8m07.2ai837eg60lcs@server1.crmbluetechnology.xyz>',1,2182,1681595737,NULL,'INBOX'),(6,'[\"admin@mybluetechnology.com\"]','[\"jc@mybluetechnology.com\"]','[]','[]','1681528171','Ticket Number : TKT000057 Request Tech Visit LRS Pager','Ticket ID : 127<br>Ticket Title : Request Tech Visit LRS Pager<br><br>\r\n								Dear Ismodes JC,<br><br>\r\n								The Ticket is replied the details are :<br><br>\r\n								Ticket No : TKT000057<br>\r\n								Status : Closed<br>\r\n								Category : Small Problem<br>\r\n								Severity : Minor<br>\r\n								Priority : Normal<br><br>\r\n								Description : <br><br><br>\r\n								Solution : <br>Hello Blue Technology,<br />\r\n<br />\r\n<br />\r\nWe would like to request a technician for the location below:<br />\r\n<br />\r\n <br />\r\n<br />\r\nAddress: 301 Hayes St. Rad Radish<br />\r\nDate: April 3, 2023 Thursday<br />\r\nTime: 8:00 AM PST<br />\r\nAccess to Store:  Granted c/o GM<br />\r\nDynamix Ref Number: 109677<br />\r\nDevice Type: Equipment relevant to the pagers<br />\r\nConnection Type: Wireless<br />\r\n<br />\r\n <br />\r\n<br />\r\nWork Needed<br />\r\n*All equipment this includes pagers, bases, repeaters, extra circuits and iPads, relevant to the pager system removed, <br />\r\n*Packaged should be brought to storage (Super Duper-Novato 5800 Nave Dr, Suite C<br />\r\n*The equipemnt mention above should be place inside 3 separate boxes<br />\r\n*A manager should be present at the store to confirmed all device before delivered to the storage <br />\r\n*To ensure the GM availablity we will colaborate with her<br />\r\n<br />\r\n<br />\r\nRegards,<br />\r\nAlexandra\r\n								<br><br>\r\n								Regards<br>Support Administrator<br><br><img src=\'https://crmbluetechnology.com/crm//shorturl.php?id=643a15698d1fa7.73724260\' alt=\'\' width=\'1\' height=\'1\'>\r\n\r\n\r\n<br><br>','us-ascii',1,0,0,'<4fjme455ewkp.1g7sue0kpyp57@server1.crmbluetechnology.xyz>',1,2183,1681595737,NULL,'INBOX'),(6,'[\"admin@mybluetechnology.com\"]','[\"jc@mybluetechnology.com\"]','[]','[]','1681528183','Ticket Number : TKT000058 Tech Request at SD Serramonte SDWAN equipment pickup','Ticket ID : 128<br>Ticket Title : Tech Request at SD Serramonte SDWAN equipment pickup<br><br>\r\n								Dear Ismodes JC,<br><br>\r\n								The Ticket is replied the details are :<br><br>\r\n								Ticket No : TKT000058<br>\r\n								Status : Closed<br>\r\n								Category : Small Problem<br>\r\n								Severity : Minor<br>\r\n								Priority : Normal<br><br>\r\n								Description : <br><br><br>\r\n								Solution : <br>Hello Blue Technology, <br />\r\n<br />\r\n<br />\r\nWe would like to request a technician for the location below:<br />\r\n<br />\r\n<br />\r\nAddress: 3 Serramonte Center, Space #662 Dally City- SD Serramonte<br />\r\n<br />\r\nDate:  April 5, 2023<br />\r\n<br />\r\nTime: 7:45 AM PST<br />\r\n<br />\r\nAccess to Store:  Granted c/o Kitchen Staff<br />\r\n<br />\r\nDynamix Ref Number: 109856<br />\r\n<br />\r\nDevice Type: SDWAN equipment<br />\r\n<br />\r\n <br />\r\n<br />\r\nWork Needed:<br />\r\n Task 1: Prio to heading To Serramonte, kindly proceed to 2030 Union St. to retrieve the keys that have been left in the lockbox situated at the back of the stairs at 2030 Union St.<br />\r\nTask 2: Record the equipment information being picked up by Comcast schedule between 8-10 AM which includes : 2 device Advantech and  Cradlepoint  of  3 Serramonte Center, Space #662<br />\r\n<br />\r\n<br />\r\nRegards, <br />\r\nAlexandra\r\n								<br><br>\r\n								Regards<br>Support Administrator<br><br><img src=\'https://crmbluetechnology.com/crm//shorturl.php?id=643a156b352487.51935769\' alt=\'\' width=\'1\' height=\'1\'>\r\n\r\n\r\n<br><br>','us-ascii',1,0,0,'<1o37dmgsbzor.12whxg23gmovf@server1.crmbluetechnology.xyz>',1,2184,1681595738,NULL,'INBOX'),(6,'[\"admin@mybluetechnology.com\"]','[\"jc@mybluetechnology.com\"]','[]','[]','1681528194','Ticket Number : TKT000059 The Tailor\'s Son / Outdoor speaker issue','Ticket ID : 129<br>Ticket Title : The Tailor\'s Son / Outdoor speaker issue<br><br>\r\n								Dear Ismodes JC,<br><br>\r\n								The Ticket is replied the details are :<br><br>\r\n								Ticket No : TKT000059<br>\r\n								Status : Closed<br>\r\n								Category : Small Problem<br>\r\n								Severity : Minor<br>\r\n								Priority : Normal<br><br>\r\n								Description : <br><br><br>\r\n								Solution : <br>C,<br />\r\n<br />\r\n <br />\r\n<br />\r\nThanks so much for confirming.<br />\r\n<br />\r\n <br />\r\n<br />\r\nTo clarify the calls:<br />\r\n<br />\r\n109874 – Internet outage<br />\r\n<br />\r\n109745 – Outdoor speakers<br />\r\n<br />\r\n <br />\r\n<br />\r\nPriority is internet issue first – time permitting for the outdoor speakers. As the restaurant opens at 5pm, we may need to reschedule the visit for outside speakers until tomorrow.<br />\r\n<br />\r\n <br />\r\n<br />\r\nThank you,<br />\r\n<br />\r\n <br />\r\n<br />\r\nFrom: supportticket@mybluetechnology.com <br />\r\nSent: Tuesday, April 4, 2023 3:56 PM<br />\r\nTo: Dynamix ServiceDesk <br />\r\nCc: jc@mybluetechnology.com; Nuranne Dairkee ; bim@mybluetechnology.com<br />\r\nSubject: RE: The Tailor\'s Son / Outdoor speaker issue<br />\r\n<br />\r\n <br />\r\n<br />\r\nHi,<br />\r\n<br />\r\n <br />\r\n<br />\r\nThe technician assigned is BIM.<br />\r\n<br />\r\n <br />\r\n<br />\r\nShe would be there in around 1 hour.<br />\r\n<br />\r\n <br />\r\n<br />\r\nHer cellphone number is ‪(415) 632-2318<br />\r\n<br />\r\n <br />\r\n<br />\r\nJC\r\n								<br><br>\r\n								Regards<br>Support Administrator<br><br><img src=\'https://crmbluetechnology.com/crm//shorturl.php?id=643a15774398e0.17412056\' alt=\'\' width=\'1\' height=\'1\'>\r\n\r\n\r\n<br><br>','UTF-8',1,0,0,'<248qr7aui2yf.1y5qc5ymexfoo@server1.crmbluetechnology.xyz>',1,2185,1681595738,NULL,'INBOX'),(6,'[\"admin@mybluetechnology.com\"]','[\"jc@mybluetechnology.com\"]','[]','[]','1681528203','Ticket Number : TKT000060 Hello Blue Technology,   We would like to request a technician for the location below: Address: 2516 Mission St- El Techo and Lolinda Date:  ASAP, If possible today April 5 Time: 9PM PST  Access to Store:  C/o Staff  Dynamix Ref Number: 109888 Device Type','Ticket ID : 130<br>Ticket Title : Hello Blue Technology,   We would like to request a technician for the location below: Address: 2516 Mission St- El Techo and Lolinda Date:  ASAP, If possible today April 5 Time: 9PM PST  Access to Store:  C/o Staff  Dynamix Ref Number: 109888 Device Type<br><br>\r\n								Dear Ismodes JC,<br><br>\r\n								The Ticket is replied the details are :<br><br>\r\n								Ticket No : TKT000060<br>\r\n								Status : Closed<br>\r\n								Category : Small Problem<br>\r\n								Severity : Minor<br>\r\n								Priority : Normal<br><br>\r\n								Description : <br><br><br>\r\n								Solution : <br>JC,<br />\r\n<br />\r\n <br />\r\n<br />\r\nThank you again for coordinating Bim’s visit today – I’m glad we’re able to do see her wide array of skills on these types of calls.  <br />\r\n<br />\r\n <br />\r\n<br />\r\nBim and I discussed the current situation with the outdoor speakers and she said she has the availability to do the job tomorrow. Can we schedule her from 12 – 3pm? If she’s able to complete the job sooner, that’s fine too. She had mentioned 2-3 hours.<br />\r\n<br />\r\n <br />\r\n<br />\r\nPlease let me know if this is possible and then I’ll loop in the Dynamix team on the plan.<br />\r\n<br />\r\n <br />\r\n<br />\r\nThank you,\r\n								<br><br>\r\n								Regards<br>Support Administrator<br><br><img src=\'https://crmbluetechnology.com/crm//shorturl.php?id=643a1582608d20.71290835\' alt=\'\' width=\'1\' height=\'1\'>\r\n\r\n\r\n<br><br>','UTF-8',1,0,0,'<30l99gg18d4y.2buaf2jrr7pco@server1.crmbluetechnology.xyz>',1,2186,1681595739,NULL,'INBOX'),(6,'[\"admin@mybluetechnology.com\"]','[\"jc@mybluetechnology.com\"]','[]','[]','1681528213','Ticket Number : TKT000061 Troubleshoot Dayforce Offline-El Techo','Ticket ID : 131<br>Ticket Title : Troubleshoot Dayforce Offline-El Techo<br><br>\r\n								Dear Ismodes JC,<br><br>\r\n								The Ticket is replied the details are :<br><br>\r\n								Ticket No : TKT000061<br>\r\n								Status : Closed<br>\r\n								Category : Small Problem<br>\r\n								Severity : Minor<br>\r\n								Priority : Normal<br><br>\r\n								Description : <br><br><br>\r\n								Solution : <br>JC,<br />\r\n<br />\r\n <br />\r\n<br />\r\nA request to make an adjustment on the start time for this – As soon as possible is preferred. Is Yann available to take this call to El Techo/ Lolinda?<br />\r\n<br />\r\n <br />\r\n<br />\r\nHere are some troubleshooting steps provided by Ceridian:<br />\r\n<br />\r\n <br />\r\n<br />\r\nOffline Clock Troubleshooting:-<br />\r\n1.1Verify if the clock is receiving an IP address<br />\r\n1.Go to the location the clock is mounted<br />\r\n2. Place and hold your Finger on the Welcome to Dayforce HCM until the clock prompts you to enter the administrator PIN.<br />\r\n3. Enter the PIN 4110 and press Enter.<br />\r\n4. Tap Clock Information icon<br />\r\n5. Verify if the clock has an IP address<br />\r\n If the clock has an IP address<br />\r\nTrigger a Call Home and a Software Update through the admin mode<br />\r\nNote: If the clock goes on activation pending screen, trigger a Call home and a Software<br />\r\nupdate again<br />\r\n<br />\r\n If the IP address is missing<br />\r\n1. Disconnect the ethernet cable and plug it back again.<br />\r\n2. Verify if there is an IP address under the Clock information<br />\r\n3. If yes, trigger a Call home and Software update<br />\r\n4. If no, connect the clock to an another ethernet/port or connect the clock to Static IP<br />\r\n5. Trigger a Call home and Software update<br />\r\n<br />\r\n <br />\r\n<br />\r\nPlease let us know if this can be addressed today.<br />\r\n<br />\r\n <br />\r\n<br />\r\nThank you,\r\n								<br><br>\r\n								Regards<br>Support Administrator<br><br><img src=\'https://crmbluetechnology.com/crm//shorturl.php?id=643a158ae177c2.92886610\' alt=\'\' width=\'1\' height=\'1\'>\r\n\r\n\r\n<br><br>','UTF-8',1,0,0,'<75t6e985mh6y.mppbzu19mc5m@server1.crmbluetechnology.xyz>',1,2187,1681595739,NULL,'INBOX'),(6,'[\"jc@mybluetechnology.com\"]','[\"jc@mybluetechnology.com\"]','[]','[]','1681528223','Ticket Number : TKT000061 Troubleshoot Dayforce Offline-El Techo','Ticket ID : 131<br>Ticket Title : Troubleshoot Dayforce Offline-El Techo<br><br>\r\n								Dear Ismodes JC,<br><br>\r\n								The Ticket is replied the details are :<br><br>\r\n								Ticket No : TKT000061<br>\r\n								Status : Closed<br>\r\n								Category : Small Problem<br>\r\n								Severity : Minor<br>\r\n								Priority : Normal<br><br>\r\n								Description : <br>abc<br><br>\r\n								Solution : <br>JC,<br />\r\n<br />\r\n <br />\r\n<br />\r\nA request to make an adjustment on the start time for this – As soon as possible is preferred. Is Yann available to take this call to El Techo/ Lolinda?<br />\r\n<br />\r\n <br />\r\n<br />\r\nHere are some troubleshooting steps provided by Ceridian:<br />\r\n<br />\r\n <br />\r\n<br />\r\nOffline Clock Troubleshooting:-<br />\r\n1.1Verify if the clock is receiving an IP address<br />\r\n1.Go to the location the clock is mounted<br />\r\n2. Place and hold your Finger on the Welcome to Dayforce HCM until the clock prompts you to enter the administrator PIN.<br />\r\n3. Enter the PIN 4110 and press Enter.<br />\r\n4. Tap Clock Information icon<br />\r\n5. Verify if the clock has an IP address<br />\r\n If the clock has an IP address<br />\r\nTrigger a Call Home and a Software Update through the admin mode<br />\r\nNote: If the clock goes on activation pending screen, trigger a Call home and a Software<br />\r\nupdate again<br />\r\n<br />\r\n If the IP address is missing<br />\r\n1. Disconnect the ethernet cable and plug it back again.<br />\r\n2. Verify if there is an IP address under the Clock information<br />\r\n3. If yes, trigger a Call home and Software update<br />\r\n4. If no, connect the clock to an another ethernet/port or connect the clock to Static IP<br />\r\n5. Trigger a Call home and Software update<br />\r\n<br />\r\n <br />\r\n<br />\r\nPlease let us know if this can be addressed today.<br />\r\n<br />\r\n <br />\r\n<br />\r\nThank you,\r\n								<br><br>\r\n								Regards<br>Support Administrator<br><br><img src=\'https://crmbluetechnology.com/crm//shorturl.php?id=643a15958fc970.20029180\' alt=\'\' width=\'1\' height=\'1\'>\r\n\r\n\r\n<br><br>','UTF-8',1,0,0,'<4hkyubi1xlsl.1ac459nloxd4n@server1.crmbluetechnology.xyz>',1,2188,1681595740,NULL,'INBOX'),(6,'[\"jc@mybluetechnology.com\"]','[\"jc@mybluetechnology.com\"]','[]','[]','1681528229','Ticket Number : TKT000061 Troubleshoot Dayforce Offline-El Techo','Ticket ID : 131<br>Ticket Title : Troubleshoot Dayforce Offline-El Techo<br><br>\r\n								Dear Ismodes JC,<br><br>\r\n								The Ticket is replied the details are :<br><br>\r\n								Ticket No : TKT000061<br>\r\n								Status : Closed<br>\r\n								Category : Small Problem<br>\r\n								Severity : Minor<br>\r\n								Priority : Normal<br><br>\r\n								Description : <br><br><br>\r\n								Solution : <br>JC,<br />\r\n<br />\r\n <br />\r\n<br />\r\nA request to make an adjustment on the start time for this – As soon as possible is preferred. Is Yann available to take this call to El Techo/ Lolinda?<br />\r\n<br />\r\n <br />\r\n<br />\r\nHere are some troubleshooting steps provided by Ceridian:<br />\r\n<br />\r\n <br />\r\n<br />\r\nOffline Clock Troubleshooting:-<br />\r\n1.1Verify if the clock is receiving an IP address<br />\r\n1.Go to the location the clock is mounted<br />\r\n2. Place and hold your Finger on the Welcome to Dayforce HCM until the clock prompts you to enter the administrator PIN.<br />\r\n3. Enter the PIN 4110 and press Enter.<br />\r\n4. Tap Clock Information icon<br />\r\n5. Verify if the clock has an IP address<br />\r\n If the clock has an IP address<br />\r\nTrigger a Call Home and a Software Update through the admin mode<br />\r\nNote: If the clock goes on activation pending screen, trigger a Call home and a Software<br />\r\nupdate again<br />\r\n<br />\r\n If the IP address is missing<br />\r\n1. Disconnect the ethernet cable and plug it back again.<br />\r\n2. Verify if there is an IP address under the Clock information<br />\r\n3. If yes, trigger a Call home and Software update<br />\r\n4. If no, connect the clock to an another ethernet/port or connect the clock to Static IP<br />\r\n5. Trigger a Call home and Software update<br />\r\n<br />\r\n <br />\r\n<br />\r\nPlease let us know if this can be addressed today.<br />\r\n<br />\r\n <br />\r\n<br />\r\nThank you,\r\n								<br><br>\r\n								Regards<br>Support Administrator<br><br><img src=\'https://crmbluetechnology.com/crm//shorturl.php?id=643a159fa063b0.79859718\' alt=\'\' width=\'1\' height=\'1\'>\r\n\r\n\r\n<br><br>','UTF-8',1,0,0,'<50i9063b94f3.1tj43q17f4vsi@server1.crmbluetechnology.xyz>',1,2189,1681595740,NULL,'INBOX'),(6,'[\"jc@mybluetechnology.com\"]','[\"jc@mybluetechnology.com\"]','[]','[]','1681528238','Regarding Contact Assignment','An Contact has been assigned to you on vtigerCRM<br>Details of Contact are :<br><br>Contact Id:<b>CON000009</b><br>LastName:<b>JC</b><br>FirstName:<b>BOH</b><br>Lead Source:<b></b><br>Department:<b></b><br>Description:<b></b><br><br><br>And <b>CustomerPortal Login Details</b> is sent to the EmailID :-admin@mybluetechnology.com<br><br>Thank You<br>Admin<br><br><img src=\'https://crmbluetechnology.com/crm//shorturl.php?id=643a15a51c6046.58841994\' alt=\'\' width=\'1\' height=\'1\'>\r\n\r\n\r\n<br><br>','us-ascii',1,0,0,'<wegoxuznrfp.2gss8iycrl448@server1.crmbluetechnology.xyz>',1,2190,1681595741,NULL,'INBOX'),(6,'[\"frontline@dynamixsupport.com\"]','[\"supportticket@mybluetechnology.com\"]','[\"jc@mybluetechnology.com\",\"ndairkee@backofthehouseinc.com\"]','[]','1681534670','110152 / Wildseed Palo Alto / Investigate Grill printer not printing / FWLD002-KP-GRILL','<html>\r\n<head>\r\n	<title></title>\r\n</head>\r\n<body><!--StartFragment -->\r\n<p>Hello,<br />\r\n<br />\r\nI hope all is well.</p>\r\n\r\n<p>We would like to request a technician for the location below:</p>\r\n\r\n<p>Address: 855 El Camino Real #110, Palo Alto, CA 94301<br />\r\nDate: April 17, 2023 (Monday)<br />\r\nTime: 9:00 AM PST<br />\r\nAccess to Store: Granted<br />\r\nDynamix Ref Number: 110152<br />\r\nDevice Type: Grill Printer<br />\r\nConnection Type: Wired</p>\r\n\r\n<p>Work Needed:</p>\r\n\r\n<p>- check the Grill printer&#39;s physical connection<br />\r\n- check the Grill printer set up<br />\r\n- use the backup printer if needed<br />\r\n- test functionality and make sure that the GRILL printer is working</p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p>Troubleshooting Steps were taken:<br />\r\n- Check the connection<br />\r\n- power cycle the printer<br />\r\n- print a test page - able to print a test page<br />\r\n- still shows offline on the terminal<br />\r\n- use the backup printer - still no printing</p>\r\n<!--EndFragment --><!--StartFragment -->\r\n\r\n<p>Please confirm the availability of the schedule.</p>\r\n\r\n<p>Thank you.<br />\r\n<br />\r\nKind Regards,<br />\r\nDianah</p>\r\n<!--EndFragment --><img src=\"https://dynamix.my.salesforce.com/servlet/servlet.ImageServer?oid=00D700000008yBW&esid=0185w00001Gvujq&from=ext\"></body>\r\n</html><br><br>','UTF-8',1,0,0,'<7CnDm000000000000000000000000000000000000000000000RT54GD00DJS5d7AvSPCj3nRX2dtjMQ@sfdc.net>',1,2191,1681595742,NULL,'INBOX'),(6,'[\"jc@mybluetechnology.com\"]','[\"jc@mybluetechnology.com\"]','[]','[]','1681592147','Test mail about the mail server configuration.','Dear jci, <br><br><b> This is a test mail sent to confirm if a mail is \r\n                actually being sent through the smtp server that you have configured. </b><br>Feel free to delete this mail.\r\n                <br><br>Thanks  and  Regards,<br> Team vTiger <br><br>\r\n\r\n\r\n<br><br>','us-ascii',1,0,0,'<cf1c6dfce173f48d382e1a6e98c9aa07@crmbluetechnology.com>',1,2192,1681595742,NULL,'INBOX'),(6,'[\"ndairkee@backofthehouseinc.com\"]','[\"frontline@dynamixsupport.com\",\"jc@mybluetechnology.com\",\"supportticket@mybluetechnology.com\"]','[]','[]','1681253362','RE: Reconnect Dayforce Touchclocks Wirelessly to BOHTC / 98 Mission Street','<html xmlns:v=\"urn:schemas-microsoft-com:vml\" xmlns:o=\"urn:schemas-microsoft-com:office:office\" xmlns:w=\"urn:schemas-microsoft-com:office:word\" xmlns:m=\"http://schemas.microsoft.com/office/2004/12/omml\" xmlns=\"http://www.w3.org/TR/REC-html40\">\r\n<head>\r\n<meta http-equiv=\"Content-Type\" content=\"text/html; charset=utf-8\">\r\n<meta name=\"Generator\" content=\"Microsoft Word 15 (filtered medium)\">\r\n<!--[if !mso]><style>v\\:* {behavior:url(#default#VML);}\r\no\\:* {behavior:url(#default#VML);}\r\nw\\:* {behavior:url(#default#VML);}\r\n.shape {behavior:url(#default#VML);}\r\n</style><![endif]--><style><!--\r\n/* Font Definitions */\r\n@font-face\r\n	{font-family:\"Cambria Math\";\r\n	panose-1:2 4 5 3 5 4 6 3 2 4;}\r\n@font-face\r\n	{font-family:Calibri;\r\n	panose-1:2 15 5 2 2 2 4 3 2 4;}\r\n/* Style Definitions */\r\np.MsoNormal, li.MsoNormal, div.MsoNormal\r\n	{margin:0in;\r\n	font-size:11.0pt;\r\n	font-family:\"Calibri\",sans-serif;}\r\na:link, span.MsoHyperlink\r\n	{mso-style-priority:99;\r\n	color:#0563C1;\r\n	text-decoration:underline;}\r\nspan.EmailStyle21\r\n	{mso-style-type:personal-reply;\r\n	font-family:\"Calibri\",sans-serif;\r\n	color:windowtext;}\r\n.MsoChpDefault\r\n	{mso-style-type:export-only;\r\n	font-size:10.0pt;}\r\n@page WordSection1\r\n	{size:8.5in 11.0in;\r\n	margin:1.0in 1.0in 1.0in 1.0in;}\r\ndiv.WordSection1\r\n	{page:WordSection1;}\r\n--></style><!--[if gte mso 9]><xml>\r\n<o:shapedefaults v:ext=\"edit\" spidmax=\"1026\" />\r\n</xml><![endif]--><!--[if gte mso 9]><xml>\r\n<o:shapelayout v:ext=\"edit\">\r\n<o:idmap v:ext=\"edit\" data=\"1\" />\r\n</o:shapelayout></xml><![endif]-->\r\n</head>\r\n<body lang=\"EN-US\" link=\"#0563C1\" vlink=\"#954F72\" style=\"word-wrap:break-word\">\r\n<div class=\"WordSection1\">\r\n<p class=\"MsoNormal\"><a id=\"OWAAM33612BBE93F045E2B4F0B5CD60245ADE\" href=\"mailto:jc@mybluetechnology.com\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif;text-decoration:none\">@jc@mybluetechnology.com</span></a>\r\n<a id=\"OWAAM6787FADEA2B147FDB995665F24C56805\" href=\"mailto:frontline@dynamixsupport.com\">\r\n<span style=\"font-family:&quot;Calibri&quot;,sans-serif;text-decoration:none\">@Dynamix Frontline Services</span></a><o:p></o:p></p>\r\n<p class=\"MsoNormal\"><o:p>&nbsp;</o:p></p>\r\n<p class=\"MsoNormal\">I heard back from Victor just now – both locations are confirmed working now.\r\n<o:p></o:p></p>\r\n<p class=\"MsoNormal\"><o:p>&nbsp;</o:p></p>\r\n<p class=\"MsoNormal\">This field tech request can be cancelled. <o:p></o:p></p>\r\n<p class=\"MsoNormal\"><o:p>&nbsp;</o:p></p>\r\n<p class=\"MsoNormal\">Thank you, <o:p></o:p></p>\r\n<p class=\"MsoNormal\"><o:p>&nbsp;</o:p></p>\r\n<div>\r\n<div style=\"border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in\">\r\n<p class=\"MsoNormal\"><b>From:</b> Nuranne Dairkee <br>\r\n<b>Sent:</b> Tuesday, April 11, 2023 3:40 PM<br>\r\n<b>To:</b> Dynamix Frontline Services &lt;frontline@dynamixsupport.com&gt;; jc@mybluetechnology.com; Supportticket@mybluetechnology.com<br>\r\n<b>Subject:</b> RE: Reconnect Dayforce Touchclocks Wirelessly to BOHTC / 98 Mission Street<o:p></o:p></p>\r\n</div>\r\n</div>\r\n<p class=\"MsoNormal\"><o:p>&nbsp;</o:p></p>\r\n<p class=\"MsoNormal\"><a id=\"OWAAM493D121D8F394003A634F7A529F3F34F\" href=\"mailto:jc@mybluetechnology.com\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif;text-decoration:none\">@jc@mybluetechnology.com</span></a><o:p></o:p></p>\r\n<p class=\"MsoNormal\"><o:p>&nbsp;</o:p></p>\r\n<p class=\"MsoNormal\">We need a tech dispatch immediately to Super Duper 98 Mission(109907) and Super Duper Laurel Village (109983) to get the Dayforce Touch clocks connected back to the network.\r\n<o:p></o:p></p>\r\n<p class=\"MsoNormal\"><o:p>&nbsp;</o:p></p>\r\n<p class=\"MsoNormal\">Please confirm if this is possible today. <o:p></o:p></p>\r\n<p class=\"MsoNormal\"><o:p>&nbsp;</o:p></p>\r\n<p class=\"MsoNormal\">Thank you, <o:p></o:p></p>\r\n<p class=\"MsoNormal\"><o:p>&nbsp;</o:p></p>\r\n<div>\r\n<div style=\"border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in\">\r\n<p class=\"MsoNormal\"><b>From:</b> Dynamix Frontline Services &lt;<a href=\"mailto:frontline@dynamixsupport.com\">frontline@dynamixsupport.com</a>&gt;\r\n<br>\r\n<b>Sent:</b> Tuesday, April 11, 2023 3:38 PM<br>\r\n<b>To:</b> <a href=\"mailto:jc@mybluetechnology.com\">jc@mybluetechnology.com</a>; <a href=\"mailto:Supportticket@mybluetechnology.com\">\r\nSupportticket@mybluetechnology.com</a><br>\r\n<b>Cc:</b> Nuranne Dairkee &lt;<a href=\"mailto:ndairkee@backofthehouseinc.com\">ndairkee@backofthehouseinc.com</a>&gt;<br>\r\n<b>Subject:</b> RE: Reconnect Dayforce Touchclocks Wirelessly to BOHTC / 98 Mission Street<o:p></o:p></p>\r\n</div>\r\n</div>\r\n<p class=\"MsoNormal\"><o:p>&nbsp;</o:p></p>\r\n<p class=\"MsoNormal\">Looping in Nuranne.<br>\r\n<br>\r\n<br>\r\nThank you.<br>\r\n<br>\r\n<br>\r\n--------------- Original Message ---------------<br>\r\n<b>From:</b> Dynamix Frontline Services [frontline@dynamixsupport.com]<br>\r\n<b>Sent:</b> 4/11/2023, 3:29 PM<br>\r\n<b>To:</b> <a href=\"mailto:Supportticket@mybluetechnology.com\">Supportticket@mybluetechnology.com</a>;\r\n<a href=\"mailto:jc@mybluetechnology.com\">jc@mybluetechnology.com</a><br>\r\n<b>Subject:</b> RE: Reconnect Dayforce Touchclocks Wirelessly to BOHTC / 98 Mission Street<br>\r\n<br>\r\nHello JC,<br>\r\n<br>\r\n&nbsp;<br>\r\nWe would like to request a technician for the location below:<br>\r\n<br>\r\n&nbsp;<br>\r\n<br>\r\nAddress: 98 Mission Street<br>\r\n<br>\r\nDate: 04/11/2022<br>\r\n<br>\r\nTime: 04:00 PM PST<br>\r\n<br>\r\nAccess to Store: C/o Staff<br>\r\n<br>\r\nDynamix Ref Number: 109907<br>\r\n<br>\r\nDevice Type: Dayforce Touchclocks<br>\r\n<br>\r\nConnection Type: Wireless<br>\r\n&nbsp;<br>\r\n<br>\r\nWork Needed:<br>\r\nTask 1: Reboot the Clock<br>\r\nTask 2: Reconnect the device back to BOHTC network<br>\r\nTask 3: Enter the password (Password will be provided over the phone)<br>\r\nTask 4: Test if punches are recorded on the logs<br>\r\n<br>\r\n<br>\r\nThank you and looking forward to your earliest response.<br>\r\n<br>\r\n<br>\r\nRegards,<br>\r\nChristine<img border=\"0\" width=\"1\" height=\"1\" style=\"width:.0104in;height:.0104in\" id=\"_x0000_i1026\" src=\"https://dynamix.my.salesforce.com/servlet/servlet.ImageServer?oid=00D700000008yBW&amp;esid=0185w00001GvPzK&amp;from=int\"><img border=\"0\" id=\"_x0000_i1025\" src=\"https://dynamix.my.salesforce.com/servlet/servlet.ImageServer?oid=00D700000008yBW&amp;esid=0185w00001GvQQn&amp;from=ext\"><o:p></o:p></p>\r\n</div>\r\n</body>\r\n</html>\r\n<br><br>','utf-8',1,0,0,' <BY5PR19MB41003680C9C309F4F0C48C8FD59A9@BY5PR19MB4100.namprd19.prod.outlook.com>',1,326,1681597173,NULL,'INBOX'),(6,'[\"ndairkee@backofthehouseinc.com\"]','[\"frontline@dynamixsupport.com\",\"jc@mybluetechnology.com\",\"supportticket@mybluetechnology.com\"]','[]','[]','1681253433','RE: Super Duper Laurel Village / Reconnect Dayforce Touchclock to the Network','<html xmlns:v=\"urn:schemas-microsoft-com:vml\" xmlns:o=\"urn:schemas-microsoft-com:office:office\" xmlns:w=\"urn:schemas-microsoft-com:office:word\" xmlns:m=\"http://schemas.microsoft.com/office/2004/12/omml\" xmlns=\"http://www.w3.org/TR/REC-html40\">\r\n<head>\r\n<meta http-equiv=\"Content-Type\" content=\"text/html; charset=utf-8\">\r\n<meta name=\"Generator\" content=\"Microsoft Word 15 (filtered medium)\">\r\n<!--[if !mso]><style>v\\:* {behavior:url(#default#VML);}\r\no\\:* {behavior:url(#default#VML);}\r\nw\\:* {behavior:url(#default#VML);}\r\n.shape {behavior:url(#default#VML);}\r\n</style><![endif]--><style><!--\r\n/* Font Definitions */\r\n@font-face\r\n	{font-family:\"Cambria Math\";\r\n	panose-1:2 4 5 3 5 4 6 3 2 4;}\r\n@font-face\r\n	{font-family:Calibri;\r\n	panose-1:2 15 5 2 2 2 4 3 2 4;}\r\n/* Style Definitions */\r\np.MsoNormal, li.MsoNormal, div.MsoNormal\r\n	{margin:0in;\r\n	font-size:11.0pt;\r\n	font-family:\"Calibri\",sans-serif;}\r\nspan.EmailStyle18\r\n	{mso-style-type:personal-reply;\r\n	font-family:\"Calibri\",sans-serif;\r\n	color:windowtext;}\r\n.MsoChpDefault\r\n	{mso-style-type:export-only;\r\n	font-size:10.0pt;}\r\n@page WordSection1\r\n	{size:8.5in 11.0in;\r\n	margin:1.0in 1.0in 1.0in 1.0in;}\r\ndiv.WordSection1\r\n	{page:WordSection1;}\r\n--></style><!--[if gte mso 9]><xml>\r\n<o:shapedefaults v:ext=\"edit\" spidmax=\"1026\" />\r\n</xml><![endif]--><!--[if gte mso 9]><xml>\r\n<o:shapelayout v:ext=\"edit\">\r\n<o:idmap v:ext=\"edit\" data=\"1\" />\r\n</o:shapelayout></xml><![endif]-->\r\n</head>\r\n<body lang=\"EN-US\" link=\"#0563C1\" vlink=\"#954F72\" style=\"word-wrap:break-word\">\r\n<div class=\"WordSection1\">\r\n<p class=\"MsoNormal\">Note from ticket 109907<o:p></o:p></p>\r\n<p class=\"MsoNormal\"><o:p>&nbsp;</o:p></p>\r\n<p class=\"MsoNormal\">I heard back from Victor just now – both locations are confirmed working now.\r\n<o:p></o:p></p>\r\n<p class=\"MsoNormal\"><o:p>&nbsp;</o:p></p>\r\n<p class=\"MsoNormal\">This field tech request can be cancelled. <o:p></o:p></p>\r\n<p class=\"MsoNormal\"><o:p>&nbsp;</o:p></p>\r\n<p class=\"MsoNormal\">Thank you, <o:p></o:p></p>\r\n<p class=\"MsoNormal\"><o:p>&nbsp;</o:p></p>\r\n<p class=\"MsoNormal\"><o:p>&nbsp;</o:p></p>\r\n<div>\r\n<div style=\"border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in\">\r\n<p class=\"MsoNormal\"><b>From:</b> Dynamix Frontline Services &lt;frontline@dynamixsupport.com&gt;\r\n<br>\r\n<b>Sent:</b> Tuesday, April 11, 2023 3:47 PM<br>\r\n<b>To:</b> jc@mybluetechnology.com; Supportticket@mybluetechnology.com<br>\r\n<b>Cc:</b> Nuranne Dairkee &lt;ndairkee@backofthehouseinc.com&gt;<br>\r\n<b>Subject:</b> Super Duper Laurel Village / Reconnect Dayforce Touchclock to the Network<o:p></o:p></p>\r\n</div>\r\n</div>\r\n<p class=\"MsoNormal\"><o:p>&nbsp;</o:p></p>\r\n<p class=\"MsoNormal\">Hello JC,<br>\r\n<br>\r\n&nbsp;<br>\r\nWe would like to request a technician for the location below:<br>\r\n<br>\r\n&nbsp;<br>\r\n<br>\r\nAddress: 3401 California Street<br>\r\n<br>\r\nDate: 04/11/2022<br>\r\n<br>\r\nTime: 05:00 PM PST<br>\r\n<br>\r\nAccess to Store: C/o Staff<br>\r\n<br>\r\nDynamix Ref Number: 109983<br>\r\n<br>\r\nDevice Type: Dayforce Touchclocks<br>\r\n<br>\r\nConnection Type: Wireless<br>\r\n&nbsp;<br>\r\n<br>\r\nWork Needed:<br>\r\nTask 1: Reboot the Clock<br>\r\nTask 2: Reconnect the device back to BOHTC network<br>\r\nTask 3: Enter the password (Password will be provided over the phone)<br>\r\nTask 4: Test if punches are recorded on the logs<br>\r\n<br>\r\n&nbsp;<br>\r\nThank you and looking forward to your earliest response.<br>\r\n<br>\r\n<br>\r\nRegards,<br>\r\nChristine<img id=\"_x0000_i1025\" src=\"https://dynamix.my.salesforce.com/servlet/servlet.ImageServer?oid=00D700000008yBW&amp;esid=0185w00001GvQUQ&amp;from=ext\"><o:p></o:p></p>\r\n</div>\r\n</body>\r\n</html>\r\n<br><br>','utf-8',1,0,0,' <BY5PR19MB410060070CC31E6F54F799D5D59A9@BY5PR19MB4100.namprd19.prod.outlook.com>',1,327,1681597174,NULL,'INBOX'),(6,'[\"jc@mybluetechnology.com\"]','[\"ndairkee@backofthehouseinc.com\",\"frontline@dynamixsupport.com\",\"supportticket@mybluetechnology.com\"]','[]','[]','1681253621','RE: Reconnect Dayforce Touchclocks Wirelessly to BOHTC / 98 Mission Street','<html xmlns:v=\"urn:schemas-microsoft-com:vml\" xmlns:o=\"urn:schemas-microsoft-com:office:office\" xmlns:w=\"urn:schemas-microsoft-com:office:word\" xmlns:m=\"http://schemas.microsoft.com/office/2004/12/omml\" xmlns=\"http://www.w3.org/TR/REC-html40\"><head><meta http-equiv=Content-Type content=\"text/html; charset=utf-8\"><meta name=Generator content=\"Microsoft Word 15 (filtered medium)\"><!--[if !mso]><style>v\\:* {behavior:url(#default#VML);}\r\no\\:* {behavior:url(#default#VML);}\r\nw\\:* {behavior:url(#default#VML);}\r\n.shape {behavior:url(#default#VML);}\r\n</style><![endif]--><style><!--\r\n/* Font Definitions */\r\n@font-face\r\n	{font-family:\"Cambria Math\";\r\n	panose-1:2 4 5 3 5 4 6 3 2 4;}\r\n@font-face\r\n	{font-family:Calibri;\r\n	panose-1:2 15 5 2 2 2 4 3 2 4;}\r\n/* Style Definitions */\r\np.MsoNormal, li.MsoNormal, div.MsoNormal\r\n	{margin:0in;\r\n	font-size:11.0pt;\r\n	font-family:\"Calibri\",sans-serif;}\r\na:link, span.MsoHyperlink\r\n	{mso-style-priority:99;\r\n	color:#0563C1;\r\n	text-decoration:underline;}\r\nspan.EmailStyle21\r\n	{mso-style-type:personal-reply;\r\n	font-family:\"Calibri\",sans-serif;\r\n	color:windowtext;}\r\n.MsoChpDefault\r\n	{mso-style-type:export-only;\r\n	font-size:10.0pt;}\r\n@page WordSection1\r\n	{size:8.5in 11.0in;\r\n	margin:1.0in 1.0in 1.0in 1.0in;}\r\ndiv.WordSection1\r\n	{page:WordSection1;}\r\n--></style><!--[if gte mso 9]><xml>\r\n<o:shapedefaults v:ext=\"edit\" spidmax=\"1026\" />\r\n</xml><![endif]--><!--[if gte mso 9]><xml>\r\n<o:shapelayout v:ext=\"edit\">\r\n<o:idmap v:ext=\"edit\" data=\"1\" />\r\n</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=\"#0563C1\" vlink=\"#954F72\" style=\'word-wrap:break-word\'><div class=WordSection1><p class=MsoNormal>OK. Cancelling the request<o:p></o:p></p><p class=MsoNormal><o:p>&nbsp;</o:p></p><p class=MsoNormal>JC<o:p></o:p></p><p class=MsoNormal><o:p>&nbsp;</o:p></p><div><div style=\'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in\'><p class=MsoNormal><b>From:</b> Nuranne Dairkee &lt;ndairkee@backofthehouseinc.com&gt; <br><b>Sent:</b> Tuesday, April 11, 2023 3:49 PM<br><b>To:</b> Dynamix Frontline Services &lt;frontline@dynamixsupport.com&gt;; jc@mybluetechnology.com; supportticket@mybluetechnology.com<br><b>Subject:</b> RE: Reconnect Dayforce Touchclocks Wirelessly to BOHTC / 98 Mission Street<o:p></o:p></p></div></div><p class=MsoNormal><o:p>&nbsp;</o:p></p><p class=MsoNormal><a id=OWAAM33612BBE93F045E2B4F0B5CD60245ADE href=\"mailto:jc@mybluetechnology.com\"><span style=\'font-family:\"Calibri\",sans-serif;text-decoration:none\'>@jc@mybluetechnology.com</span></a> <a id=OWAAM6787FADEA2B147FDB995665F24C56805 href=\"mailto:frontline@dynamixsupport.com\"><span style=\'font-family:\"Calibri\",sans-serif;text-decoration:none\'>@Dynamix Frontline Services</span></a><o:p></o:p></p><p class=MsoNormal><o:p>&nbsp;</o:p></p><p class=MsoNormal>I heard back from Victor just now – both locations are confirmed working now. <o:p></o:p></p><p class=MsoNormal><o:p>&nbsp;</o:p></p><p class=MsoNormal>This field tech request can be cancelled. <o:p></o:p></p><p class=MsoNormal><o:p>&nbsp;</o:p></p><p class=MsoNormal>Thank you, <o:p></o:p></p><p class=MsoNormal><o:p>&nbsp;</o:p></p><div><div style=\'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in\'><p class=MsoNormal><b>From:</b> Nuranne Dairkee <br><b>Sent:</b> Tuesday, April 11, 2023 3:40 PM<br><b>To:</b> Dynamix Frontline Services &lt;<a href=\"mailto:frontline@dynamixsupport.com\">frontline@dynamixsupport.com</a>&gt;; <a href=\"mailto:jc@mybluetechnology.com\">jc@mybluetechnology.com</a>; <a href=\"mailto:Supportticket@mybluetechnology.com\">Supportticket@mybluetechnology.com</a><br><b>Subject:</b> RE: Reconnect Dayforce Touchclocks Wirelessly to BOHTC / 98 Mission Street<o:p></o:p></p></div></div><p class=MsoNormal><o:p>&nbsp;</o:p></p><p class=MsoNormal><a id=OWAAM493D121D8F394003A634F7A529F3F34F href=\"mailto:jc@mybluetechnology.com\"><span style=\'font-family:\"Calibri\",sans-serif;text-decoration:none\'>@jc@mybluetechnology.com</span></a><o:p></o:p></p><p class=MsoNormal><o:p>&nbsp;</o:p></p><p class=MsoNormal>We need a tech dispatch immediately to Super Duper 98 Mission(109907) and Super Duper Laurel Village (109983) to get the Dayforce Touch clocks connected back to the network. <o:p></o:p></p><p class=MsoNormal><o:p>&nbsp;</o:p></p><p class=MsoNormal>Please confirm if this is possible today. <o:p></o:p></p><p class=MsoNormal><o:p>&nbsp;</o:p></p><p class=MsoNormal>Thank you, <o:p></o:p></p><p class=MsoNormal><o:p>&nbsp;</o:p></p><div><div style=\'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in\'><p class=MsoNormal><b>From:</b> Dynamix Frontline Services &lt;<a href=\"mailto:frontline@dynamixsupport.com\">frontline@dynamixsupport.com</a>&gt; <br><b>Sent:</b> Tuesday, April 11, 2023 3:38 PM<br><b>To:</b> <a href=\"mailto:jc@mybluetechnology.com\">jc@mybluetechnology.com</a>; <a href=\"mailto:Supportticket@mybluetechnology.com\">Supportticket@mybluetechnology.com</a><br><b>Cc:</b> Nuranne Dairkee &lt;<a href=\"mailto:ndairkee@backofthehouseinc.com\">ndairkee@backofthehouseinc.com</a>&gt;<br><b>Subject:</b> RE: Reconnect Dayforce Touchclocks Wirelessly to BOHTC / 98 Mission Street<o:p></o:p></p></div></div><p class=MsoNormal><o:p>&nbsp;</o:p></p><p class=MsoNormal>Looping in Nuranne.<br><br><br>Thank you.<br><br><br>--------------- Original Message ---------------<br><b>From:</b> Dynamix Frontline Services [frontline@dynamixsupport.com]<br><b>Sent:</b> 4/11/2023, 3:29 PM<br><b>To:</b> <a href=\"mailto:Supportticket@mybluetechnology.com\">Supportticket@mybluetechnology.com</a>; <a href=\"mailto:jc@mybluetechnology.com\">jc@mybluetechnology.com</a><br><b>Subject:</b> RE: Reconnect Dayforce Touchclocks Wirelessly to BOHTC / 98 Mission Street<br><br>Hello JC,<br><br>&nbsp;<br>We would like to request a technician for the location below:<br><br>&nbsp;<br><br>Address: 98 Mission Street<br><br>Date: 04/11/2022<br><br>Time: 04:00 PM PST<br><br>Access to Store: C/o Staff<br><br>Dynamix Ref Number: 109907<br><br>Device Type: Dayforce Touchclocks<br><br>Connection Type: Wireless<br>&nbsp;<br><br>Work Needed:<br>Task 1: Reboot the Clock<br>Task 2: Reconnect the device back to BOHTC network<br>Task 3: Enter the password (Password will be provided over the phone)<br>Task 4: Test if punches are recorded on the logs<br><br><br>Thank you and looking forward to your earliest response.<br><br><br>Regards,<br>Christine<img border=0 width=1 height=1 style=\'width:.0069in;height:.0069in\' id=\"_x0000_i1026\" src=\"https://dynamix.my.salesforce.com/servlet/servlet.ImageServer?oid=00D700000008yBW&amp;esid=0185w00001GvPzK&amp;from=int\"><img border=0 id=\"_x0000_i1025\" src=\"https://dynamix.my.salesforce.com/servlet/servlet.ImageServer?oid=00D700000008yBW&amp;esid=0185w00001GvQQn&amp;from=ext\"><o:p></o:p></p></div></body></html><br><br>','UTF-8',1,0,0,'<02d101d96cc8$76e97290$64bc57b0$@mybluetechnology.com>',1,328,1681597174,NULL,'INBOX'),(6,'[\"frontline@dynamixsupport.com\"]','[\"ndairkee@backofthehouseinc.com\"]','[\"jc@mybluetechnology.com\",\"supportticket@mybluetechnology.com\"]','[]','1681253624','RE: Reconnect Dayforce Touchclocks Wirelessly to BOHTC / 98 Mission Street','<html>\r\n<head>\r\n	<title></title>\r\n</head>\r\n<body lang=\"EN-US\" style=\"word-wrap:break-word\">Hello Nuranne,<br />\r\n<br />\r\n<br />\r\nThank you so much for the prompt response.&nbsp;<br />\r\n<br />\r\nThis is acknowledged.<br />\r\n<br />\r\n<br />\r\nRegards,<br />\r\nChristine<br clear=\"none\" />\r\n<br clear=\"none\" />\r\n<br clear=\"none\" />\r\n--------------- Original Message ---------------<br clear=\"none\" />\r\n<b>From:</b> Nuranne Dairkee [ndairkee@backofthehouseinc.com]<br clear=\"none\" />\r\n<b>Sent:</b> 4/11/2023, 3:49 PM<br clear=\"none\" />\r\n<b>To:</b> jc@mybluetechnology.com; frontline@dynamixsupport.com; supportticket@mybluetechnology.com<br clear=\"none\" />\r\n<b>Subject:</b> RE: Reconnect Dayforce Touchclocks Wirelessly to BOHTC / 98 Mission Street<br clear=\"none\" />\r\n<br clear=\"none\" />\r\n<meta content=\"text/html; charset=utf-8\"><meta content=\"Microsoft Word 15 (filtered medium)\" name=\"Generator\">\r\n<div class=\"WordSection1\">\r\n<p class=\"MsoNormal\"><a href=\"mailto:jc@mybluetechnology.com\" id=\"OWAAM33612BBE93F045E2B4F0B5CD60245ADE\" shape=\"rect\" target=\"_blank\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif;text-decoration:none\">@jc@mybluetechnology.com</span></a> <a href=\"mailto:frontline@dynamixsupport.com\" id=\"OWAAM6787FADEA2B147FDB995665F24C56805\" shape=\"rect\" target=\"_blank\"> <span style=\"font-family:&quot;Calibri&quot;,sans-serif;text-decoration:none\">@Dynamix Frontline Services</span></a></p>\r\n\r\n<p class=\"MsoNormal\">&nbsp;</p>\r\n\r\n<p class=\"MsoNormal\">I heard back from Victor just now &ndash; both locations are confirmed working now.</p>\r\n\r\n<p class=\"MsoNormal\">&nbsp;</p>\r\n\r\n<p class=\"MsoNormal\">This field tech request can be cancelled.</p>\r\n\r\n<p class=\"MsoNormal\">&nbsp;</p>\r\n\r\n<p class=\"MsoNormal\">Thank you,</p>\r\n\r\n<p class=\"MsoNormal\">&nbsp;</p>\r\n\r\n<div>\r\n<div style=\"border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in\">\r\n<p class=\"MsoNormal\"><b>From:</b> Nuranne Dairkee<br clear=\"none\" />\r\n<b>Sent:</b> Tuesday, April 11, 2023 3:40 PM<br clear=\"none\" />\r\n<b>To:</b> Dynamix Frontline Services &lt;frontline@dynamixsupport.com&gt;; jc@mybluetechnology.com; Supportticket@mybluetechnology.com<br clear=\"none\" />\r\n<b>Subject:</b> RE: Reconnect Dayforce Touchclocks Wirelessly to BOHTC / 98 Mission Street</p>\r\n</div>\r\n</div>\r\n\r\n<p class=\"MsoNormal\">&nbsp;</p>\r\n\r\n<p class=\"MsoNormal\"><a href=\"mailto:jc@mybluetechnology.com\" id=\"OWAAM493D121D8F394003A634F7A529F3F34F\" shape=\"rect\" target=\"_blank\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif;text-decoration:none\">@jc@mybluetechnology.com</span></a></p>\r\n\r\n<p class=\"MsoNormal\">&nbsp;</p>\r\n\r\n<p class=\"MsoNormal\">We need a tech dispatch immediately to Super Duper 98 Mission(109907) and Super Duper Laurel Village (109983) to get the Dayforce Touch clocks connected back to the network.</p>\r\n\r\n<p class=\"MsoNormal\">&nbsp;</p>\r\n\r\n<p class=\"MsoNormal\">Please confirm if this is possible today.</p>\r\n\r\n<p class=\"MsoNormal\">&nbsp;</p>\r\n\r\n<p class=\"MsoNormal\">Thank you,</p>\r\n\r\n<p class=\"MsoNormal\">&nbsp;</p>\r\n\r\n<div>\r\n<div style=\"border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in\">\r\n<p class=\"MsoNormal\"><b>From:</b> Dynamix Frontline Services &lt;<a href=\"mailto:frontline@dynamixsupport.com\" shape=\"rect\" target=\"_blank\">frontline@dynamixsupport.com</a>&gt;<br clear=\"none\" />\r\n<b>Sent:</b> Tuesday, April 11, 2023 3:38 PM<br clear=\"none\" />\r\n<b>To:</b> <a href=\"mailto:jc@mybluetechnology.com\" shape=\"rect\" target=\"_blank\">jc@mybluetechnology.com</a>; <a href=\"mailto:Supportticket@mybluetechnology.com\" shape=\"rect\" target=\"_blank\"> Supportticket@mybluetechnology.com</a><br clear=\"none\" />\r\n<b>Cc:</b> Nuranne Dairkee &lt;<a href=\"mailto:ndairkee@backofthehouseinc.com\" shape=\"rect\" target=\"_blank\">ndairkee@backofthehouseinc.com</a>&gt;<br clear=\"none\" />\r\n<b>Subject:</b> RE: Reconnect Dayforce Touchclocks Wirelessly to BOHTC / 98 Mission Street</p>\r\n</div>\r\n</div>\r\n\r\n<p class=\"MsoNormal\">&nbsp;</p>\r\n\r\n<p class=\"MsoNormal\">Looping in Nuranne.<br clear=\"none\" />\r\n<br clear=\"none\" />\r\n<br clear=\"none\" />\r\nThank you.<br clear=\"none\" />\r\n<br clear=\"none\" />\r\n<br clear=\"none\" />\r\n--------------- Original Message ---------------<br clear=\"none\" />\r\n<b>From:</b> Dynamix Frontline Services [frontline@dynamixsupport.com]<br clear=\"none\" />\r\n<b>Sent:</b> 4/11/2023, 3:29 PM<br clear=\"none\" />\r\n<b>To:</b> <a href=\"mailto:Supportticket@mybluetechnology.com\" shape=\"rect\" target=\"_blank\">Supportticket@mybluetechnology.com</a>; <a href=\"mailto:jc@mybluetechnology.com\" shape=\"rect\" target=\"_blank\">jc@mybluetechnology.com</a><br clear=\"none\" />\r\n<b>Subject:</b> RE: Reconnect Dayforce Touchclocks Wirelessly to BOHTC / 98 Mission Street<br clear=\"none\" />\r\n<br clear=\"none\" />\r\nHello JC,<br clear=\"none\" />\r\n<br clear=\"none\" />\r\n&nbsp;<br clear=\"none\" />\r\nWe would like to request a technician for the location below:<br clear=\"none\" />\r\n<br clear=\"none\" />\r\n&nbsp;<br clear=\"none\" />\r\n<br clear=\"none\" />\r\nAddress: 98 Mission Street<br clear=\"none\" />\r\n<br clear=\"none\" />\r\nDate: 04/11/2022<br clear=\"none\" />\r\n<br clear=\"none\" />\r\nTime: 04:00 PM PST<br clear=\"none\" />\r\n<br clear=\"none\" />\r\nAccess to Store: C/o Staff<br clear=\"none\" />\r\n<br clear=\"none\" />\r\nDynamix Ref Number: 109907<br clear=\"none\" />\r\n<br clear=\"none\" />\r\nDevice Type: Dayforce Touchclocks<br clear=\"none\" />\r\n<br clear=\"none\" />\r\nConnection Type: Wireless<br clear=\"none\" />\r\n&nbsp;<br clear=\"none\" />\r\n<br clear=\"none\" />\r\nWork Needed:<br clear=\"none\" />\r\nTask 1: Reboot the Clock<br clear=\"none\" />\r\nTask 2: Reconnect the device back to BOHTC network<br clear=\"none\" />\r\nTask 3: Enter the password (Password will be provided over the phone)<br clear=\"none\" />\r\nTask 4: Test if punches are recorded on the logs<br clear=\"none\" />\r\n<br clear=\"none\" />\r\n<br clear=\"none\" />\r\nThank you and looking forward to your earliest response.<br clear=\"none\" />\r\n<br clear=\"none\" />\r\n<br clear=\"none\" />\r\nRegards,<br clear=\"none\" />\r\nChristine<img border=\"0\" height=\"1\" id=\"_x0000_i1026\" src=\"https://dynamix.my.salesforce.com/servlet/servlet.ImageServer?oid=00D700000008yBW&esid=0185w00001GvPzK&from=int\" style=\"width:.0104in;height:.0104in\" width=\"1\" /><img border=\"0\" id=\"_x0000_i1025\" src=\"https://dynamix.my.salesforce.com/servlet/servlet.ImageServer?oid=00D700000008yBW&esid=0185w00001GvQQn&from=int\" /></p>\r\n</div>\r\n<img src=\"https://dynamix.my.salesforce.com/servlet/servlet.ImageServer?oid=00D700000008yBW&esid=0185w00001GvQbX&from=ext\"></body>\r\n</html><br><br>','UTF-8',1,0,0,'<wvEF5000000000000000000000000000000000000000000000RSZ3LJ00mkI3bGOARLCo_78caRlMlA@sfdc.net>',1,329,1681597175,NULL,'INBOX'),(6,'[\"frontline@dynamixsupport.com\"]','[\"ndairkee@backofthehouseinc.com\"]','[\"jc@mybluetechnology.com\",\"supportticket@mybluetechnology.com\"]','[]','1681253857','RE: Super Duper Laurel Village / Reconnect Dayforce Touchclock to the Network','<html>\r\n<head>\r\n	<title></title>\r\n</head>\r\n<body lang=\"EN-US\" style=\"word-wrap:break-word\">Hello Nuranne,<br />\r\n<br />\r\n<br />\r\nThank you for the prompt response. We will cancel the field tech request.<br />\r\n<br />\r\nAnd we&#39;ll be closing both tickets.<br />\r\n<br />\r\n<br />\r\nBest regards,<br />\r\nChristine<br />\r\n<br />\r\n<br />\r\n<br clear=\"none\" />\r\n<br clear=\"none\" />\r\n<br clear=\"none\" />\r\n--------------- Original Message ---------------<br clear=\"none\" />\r\n<b>From:</b> Nuranne Dairkee [ndairkee@backofthehouseinc.com]<br clear=\"none\" />\r\n<b>Sent:</b> 4/11/2023, 3:50 PM<br clear=\"none\" />\r\n<b>To:</b> jc@mybluetechnology.com; frontline@dynamixsupport.com; supportticket@mybluetechnology.com<br clear=\"none\" />\r\n<b>Subject:</b> RE: Super Duper Laurel Village / Reconnect Dayforce Touchclock to the Network<br clear=\"none\" />\r\n<br clear=\"none\" />\r\n<meta content=\"text/html; charset=utf-8\"><meta content=\"Microsoft Word 15 (filtered medium)\" name=\"Generator\">\r\n<div class=\"WordSection1\">\r\n<p class=\"MsoNormal\">Note from ticket 109907</p>\r\n\r\n<p class=\"MsoNormal\">&nbsp;</p>\r\n\r\n<p class=\"MsoNormal\">I heard back from Victor just now &ndash; both locations are confirmed working now.</p>\r\n\r\n<p class=\"MsoNormal\">&nbsp;</p>\r\n\r\n<p class=\"MsoNormal\">This field tech request can be cancelled.</p>\r\n\r\n<p class=\"MsoNormal\">&nbsp;</p>\r\n\r\n<p class=\"MsoNormal\">Thank you,</p>\r\n\r\n<p class=\"MsoNormal\">&nbsp;</p>\r\n\r\n<p class=\"MsoNormal\">&nbsp;</p>\r\n\r\n<div>\r\n<div style=\"border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in\">\r\n<p class=\"MsoNormal\"><b>From:</b> Dynamix Frontline Services &lt;frontline@dynamixsupport.com&gt;<br clear=\"none\" />\r\n<b>Sent:</b> Tuesday, April 11, 2023 3:47 PM<br clear=\"none\" />\r\n<b>To:</b> jc@mybluetechnology.com; Supportticket@mybluetechnology.com<br clear=\"none\" />\r\n<b>Cc:</b> Nuranne Dairkee &lt;ndairkee@backofthehouseinc.com&gt;<br clear=\"none\" />\r\n<b>Subject:</b> Super Duper Laurel Village / Reconnect Dayforce Touchclock to the Network</p>\r\n</div>\r\n</div>\r\n\r\n<p class=\"MsoNormal\">&nbsp;</p>\r\n\r\n<p class=\"MsoNormal\">Hello JC,<br clear=\"none\" />\r\n<br clear=\"none\" />\r\n&nbsp;<br clear=\"none\" />\r\nWe would like to request a technician for the location below:<br clear=\"none\" />\r\n<br clear=\"none\" />\r\n&nbsp;<br clear=\"none\" />\r\n<br clear=\"none\" />\r\nAddress: 3401 California Street<br clear=\"none\" />\r\n<br clear=\"none\" />\r\nDate: 04/11/2022<br clear=\"none\" />\r\n<br clear=\"none\" />\r\nTime: 05:00 PM PST<br clear=\"none\" />\r\n<br clear=\"none\" />\r\nAccess to Store: C/o Staff<br clear=\"none\" />\r\n<br clear=\"none\" />\r\nDynamix Ref Number: 109983<br clear=\"none\" />\r\n<br clear=\"none\" />\r\nDevice Type: Dayforce Touchclocks<br clear=\"none\" />\r\n<br clear=\"none\" />\r\nConnection Type: Wireless<br clear=\"none\" />\r\n&nbsp;<br clear=\"none\" />\r\n<br clear=\"none\" />\r\nWork Needed:<br clear=\"none\" />\r\nTask 1: Reboot the Clock<br clear=\"none\" />\r\nTask 2: Reconnect the device back to BOHTC network<br clear=\"none\" />\r\nTask 3: Enter the password (Password will be provided over the phone)<br clear=\"none\" />\r\nTask 4: Test if punches are recorded on the logs<br clear=\"none\" />\r\n<br clear=\"none\" />\r\n&nbsp;<br clear=\"none\" />\r\nThank you and looking forward to your earliest response.<br clear=\"none\" />\r\n<br clear=\"none\" />\r\n<br clear=\"none\" />\r\nRegards,<br clear=\"none\" />\r\nChristine<img id=\"_x0000_i1025\" src=\"https://dynamix.my.salesforce.com/servlet/servlet.ImageServer?oid=00D700000008yBW&esid=0185w00001GvQUQ&from=int\" /></p>\r\n</div>\r\n<img src=\"https://dynamix.my.salesforce.com/servlet/servlet.ImageServer?oid=00D700000008yBW&esid=0185w00001GvQbY&from=ext\"></body>\r\n</html><br><br>','UTF-8',1,0,0,'<etxWS000000000000000000000000000000000000000000000RSZ3S000FfNqNTclS5OC-5VGRd5_iQ@sfdc.net>',1,330,1681597175,NULL,'INBOX'),(6,'[\"frontline@dynamixsupport.com\"]','[\"jc@mybluetechnology.com\",\"supportticket@mybluetechnology.com\"]','[\"ndairkee@backofthehouseinc.com\"]','[]','1681254053','RE: Reconnect Dayforce Touchclocks Wirelessly to BOHTC / 98 Mission Street','<html>\r\n<head>\r\n	<title></title>\r\n</head>\r\n<body>Hello JC,<br />\r\n<br clear=\"none\" />\r\n<br clear=\"none\" />\r\nPlease cancel dispatch request for the information below:&nbsp;<br />\r\n<br />\r\nAddress: 98 Mission Street<br clear=\"none\" />\r\nDate: 04/11/2022<br clear=\"none\" />\r\nTime: 04:00 PM PST<br clear=\"none\" />\r\nAccess to Store: C/o Staff<br clear=\"none\" />\r\nDynamix Ref Number: 109907<br clear=\"none\" />\r\nDevice Type: Dayforce Touchclocks<br clear=\"none\" />\r\nConnection Type: Wireless<br />\r\n<br />\r\n<br />\r\nThank you,<br />\r\nChristine<br clear=\"none\" />\r\n<br clear=\"none\" />\r\n<br clear=\"none\" />\r\n--------------- Original Message ---------------<br clear=\"none\" />\r\n<b>From:</b> Dynamix Frontline Services [frontline@dynamixsupport.com]<br clear=\"none\" />\r\n<b>Sent:</b> 4/11/2023, 3:38 PM<br clear=\"none\" />\r\n<b>To:</b> jc@mybluetechnology.com; Supportticket@mybluetechnology.com<br clear=\"none\" />\r\n<b>Cc:</b> ndairkee@backofthehouseinc.com<br clear=\"none\" />\r\n<b>Subject:</b> RE: Reconnect Dayforce Touchclocks Wirelessly to BOHTC / 98 Mission Street<br clear=\"none\" />\r\n<br clear=\"none\" />\r\nLooping in Nuranne.<br clear=\"none\" />\r\n<br clear=\"none\" />\r\n<br clear=\"none\" />\r\nThank you.<br clear=\"none\" />\r\n<br clear=\"none\" />\r\n<br clear=\"none\" />\r\n--------------- Original Message ---------------<br clear=\"none\" />\r\n<b>From:</b> Dynamix Frontline Services [frontline@dynamixsupport.com]<br clear=\"none\" />\r\n<b>Sent:</b> 4/11/2023, 3:29 PM<br clear=\"none\" />\r\n<b>To:</b> Supportticket@mybluetechnology.com; jc@mybluetechnology.com<br clear=\"none\" />\r\n<b>Subject:</b> RE: Reconnect Dayforce Touchclocks Wirelessly to BOHTC / 98 Mission Street<br clear=\"none\" />\r\n<br clear=\"none\" />\r\nHello JC,<br clear=\"none\" />\r\n<br clear=\"none\" />\r\n&nbsp;<br clear=\"none\" />\r\nWe would like to request a technician for the location below:<br clear=\"none\" />\r\n<br clear=\"none\" />\r\n&nbsp;<br clear=\"none\" />\r\n<br clear=\"none\" />\r\nAddress: 98 Mission Street<br clear=\"none\" />\r\n<br clear=\"none\" />\r\nDate: 04/11/2022<br clear=\"none\" />\r\n<br clear=\"none\" />\r\nTime: 04:00 PM PST<br clear=\"none\" />\r\n<br clear=\"none\" />\r\nAccess to Store: C/o Staff<br clear=\"none\" />\r\n<br clear=\"none\" />\r\nDynamix Ref Number: 109907<br clear=\"none\" />\r\n<br clear=\"none\" />\r\nDevice Type: Dayforce Touchclocks<br clear=\"none\" />\r\n<br clear=\"none\" />\r\nConnection Type: Wireless<br clear=\"none\" />\r\n&nbsp;<br clear=\"none\" />\r\n<br clear=\"none\" />\r\nWork Needed:<br clear=\"none\" />\r\nTask 1: Reboot the Clock<br clear=\"none\" />\r\nTask 2: Reconnect the device back to BOHTC network<br clear=\"none\" />\r\nTask 3: Enter the password (Password will be provided over the phone)<br clear=\"none\" />\r\nTask 4: Test if punches are recorded on the logs<br clear=\"none\" />\r\n<br clear=\"none\" />\r\n<br clear=\"none\" />\r\nThank you and looking forward to your earliest response.<br clear=\"none\" />\r\n<br clear=\"none\" />\r\n<br clear=\"none\" />\r\nRegards,<br clear=\"none\" />\r\nChristine<img src=\"https://dynamix.my.salesforce.com/servlet/servlet.ImageServer?oid=00D700000008yBW&esid=0185w00001GvPzK&from=int\" /><img src=\"https://dynamix.my.salesforce.com/servlet/servlet.ImageServer?oid=00D700000008yBW&esid=0185w00001GvQQn&from=int\" /><img src=\"https://dynamix.my.salesforce.com/servlet/servlet.ImageServer?oid=00D700000008yBW&esid=0185w00001GvQbZ&from=ext\"></body>\r\n</html><br><br>','UTF-8',1,0,0,'<L1Ujm000000000000000000000000000000000000000000000RSZ3XF00L0_JnV68TyiY4oDM6WWObg@sfdc.net>',1,331,1681597176,NULL,'INBOX'),(6,'[\"frontline@dynamixsupport.com\"]','[\"jc@mybluetechnology.com\",\"supportticket@mybluetechnology.com\"]','[\"ndairkee@backofthehouseinc.com\"]','[]','1681254138','RE: Super Duper Laurel Village / Reconnect Dayforce Touchclock to the Network','<html>\r\n<head>\r\n	<title></title>\r\n</head>\r\n<body lang=\"EN-US\" style=\"word-wrap:break-word\">Hello JC,<br />\r\n<br />\r\n<br />\r\nPlease cancel the dispatch request for the information below:<br />\r\n<br />\r\nAddress: 3401 California Street<br />\r\n<br />\r\nDate: 04/11/2022<br />\r\n<br />\r\nTime: 05:00 PM PST<br />\r\n<br />\r\nAccess to Store: C/o Staff<br />\r\n<br />\r\nDynamix Ref Number: 109983<br />\r\n<br />\r\nDevice Type: Dayforce Touchclocks<br />\r\n<br />\r\nConnection Type: Wireless<br />\r\n<br />\r\n<br />\r\nThank you,<br />\r\nChristine<br clear=\"none\" />\r\n<br clear=\"none\" />\r\n<br clear=\"none\" />\r\n--------------- Original Message ---------------<br clear=\"none\" />\r\n<b>From:</b> Dynamix Frontline Services [frontline@dynamixsupport.com]<br clear=\"none\" />\r\n<b>Sent:</b> 4/11/2023, 3:46 PM<br clear=\"none\" />\r\n<b>To:</b> jc@mybluetechnology.com; Supportticket@mybluetechnology.com<br clear=\"none\" />\r\n<b>Cc:</b> ndairkee@backofthehouseinc.com<br clear=\"none\" />\r\n<b>Subject:</b> Super Duper Laurel Village / Reconnect Dayforce Touchclock to the Network<br clear=\"none\" />\r\n<br clear=\"none\" />\r\nHello JC,<br clear=\"none\" />\r\n<br clear=\"none\" />\r\n&nbsp;<br clear=\"none\" />\r\nWe would like to request a technician for the location below:<br clear=\"none\" />\r\n<br clear=\"none\" />\r\n&nbsp;<br clear=\"none\" />\r\n<br clear=\"none\" />\r\nAddress: 3401 California Street<br clear=\"none\" />\r\n<br clear=\"none\" />\r\nDate: 04/11/2022<br clear=\"none\" />\r\n<br clear=\"none\" />\r\nTime: 05:00 PM PST<br clear=\"none\" />\r\n<br clear=\"none\" />\r\nAccess to Store: C/o Staff<br clear=\"none\" />\r\n<br clear=\"none\" />\r\nDynamix Ref Number: 109983<br clear=\"none\" />\r\n<br clear=\"none\" />\r\nDevice Type: Dayforce Touchclocks<br clear=\"none\" />\r\n<br clear=\"none\" />\r\nConnection Type: Wireless<br clear=\"none\" />\r\n&nbsp;<br clear=\"none\" />\r\n<br clear=\"none\" />\r\nWork Needed:<br clear=\"none\" />\r\nTask 1: Reboot the Clock<br clear=\"none\" />\r\nTask 2: Reconnect the device back to BOHTC network<br clear=\"none\" />\r\nTask 3: Enter the password (Password will be provided over the phone)<br clear=\"none\" />\r\nTask 4: Test if punches are recorded on the logs<br clear=\"none\" />\r\n<br clear=\"none\" />\r\n&nbsp;<br clear=\"none\" />\r\nThank you and looking forward to your earliest response.<br clear=\"none\" />\r\n<br clear=\"none\" />\r\n<br clear=\"none\" />\r\nRegards,<br clear=\"none\" />\r\nChristine<img src=\"https://dynamix.my.salesforce.com/servlet/servlet.ImageServer?oid=00D700000008yBW&esid=0185w00001GvQUQ&from=int\" /><img src=\"https://dynamix.my.salesforce.com/servlet/servlet.ImageServer?oid=00D700000008yBW&esid=0185w00001GvQQp&from=ext\"></body>\r\n</html><br><br>','UTF-8',1,0,0,'<VP2s2000000000000000000000000000000000000000000000RSZ3ZT00UQyYXs8sRKOi5hfVnDhhxA@sfdc.net>',1,332,1681597176,NULL,'INBOX'),(6,'[\"support@dynamixcloud.com\"]','[\"supportticket@mybluetechnology.com\"]','[\"jc@mybluetechnology.com\",\"ndairkee@backofthehouseinc.com\"]','[]','1681338049','Super Duper - Downtown / Connect printer to switch','<html>\r\n<head>\r\n	<title></title>\r\n</head>\r\n<body lang=\"EN-US\" style=\"word-wrap:break-word\">Hello Team,&nbsp;<br />\r\n<br />\r\nWe would like to request a technician for the location below:&nbsp;<br />\r\n<br />\r\nAddress: 721 Market Street<br />\r\nDate:Time:&nbsp;&nbsp;9AM PST April 13 2023 (Thur)<br />\r\nAccess to Store: Office<br />\r\nDynamix Ref Number: 00109901<br />\r\nDevice Type: Connect the printer to the network<br />\r\nConnection Type:&nbsp;Wired<br />\r\n<br />\r\nWork Needed:<br />\r\nTask 1: Connect printer directly to switch<br />\r\nTask 2: Test printer both print / scan feature (if scan is available)<br />\r\n<br />\r\nPrinter: Brother MFC L2690DW<br />\r\n<br />\r\nPlease let us know if you have any questions.<br />\r\n<br />\r\nRegards,<br />\r\nJeremy.<img src=\"https://dynamix.my.salesforce.com/servlet/servlet.ImageServer?oid=00D700000008yBW&esid=0185w00001GvaLh&from=ext\"></body>\r\n</html><br><br>','UTF-8',1,0,0,'<J5dPS000000000000000000000000000000000000000000000RT0WQO00fauNprHtTbKCieaMYTlQHQ@sfdc.net>',1,333,1681597177,NULL,'INBOX'),(6,'[\"frontline@dynamixsupport.com\"]','[\"supportticket@mybluetechnology.com\"]','[\"jc@mybluetechnology.com\",\"ndairkee@backofthehouseinc.com\"]','[]','1681454387','110064 / Super Duper - Novato / KDS offline, KDS displays wrong time','<html>\r\n<head>\r\n	<title></title>\r\n</head>\r\n<body><!--StartFragment -->\r\n<p>Hello,<br />\r\n<br />\r\nI hope all is well.</p>\r\n\r\n<p>We would like to request a technician for the location below:</p>\r\n\r\n<p>Address: 5800 Nave Drive, Suite C<br />\r\nDate: April 17, 2023 (Monday)<br />\r\nTime: 7:00 AM PST<br />\r\nAccess to Store: Granted<br />\r\nDynamix Ref Number: 110064<br />\r\nDevice Type: KDS<br />\r\nConnection Type: Wired</p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p>Work Needed:<br />\r\n- Check KDS Physical connection why it is offline<br />\r\n- Resolved the loading tickets issue<br />\r\n- Check KDS displays the wrong time</p>\r\n\r\n<p>Troubleshooting Steps were taken:</p>\r\n\r\n<p>KDS offline:<br />\r\n- make sure to select ethernet 1 (RJ 45)<br />\r\n- make sure to set Wifi - off</p>\r\n\r\n<p>KDS displays the wrong time<br />\r\n- Set the date and time under settings<br />\r\n- Time still not showing accurately on the tickets<!--StartFragment --></p>\r\n\r\n<p>Thank you and looking forward to your response.</p>\r\n\r\n<p>Regards,<br />\r\nDianah</p>\r\n\r\n<p><!--EndFragment --></p>\r\n<!--EndFragment --><img src=\"https://dynamix.my.salesforce.com/servlet/servlet.ImageServer?oid=00D700000008yBW&esid=0185w00001GvmI1&from=ext\"></body>\r\n</html><br><br>','UTF-8',1,0,0,'<SCXf2000000000000000000000000000000000000000000000RT3EI900UGZzPqQvQ3C31AHfIVT-tQ@sfdc.net>',1,334,1681597177,NULL,'INBOX'),(6,'[\"frontline@dynamixsupport.com\"]','[\"supportticket@mybluetechnology.com\"]','[\"jc@mybluetechnology.com\",\"ndairkee@backofthehouseinc.com\"]','[]','1681495589','Re: Investigate the Beeping sounds','<html>\r\n<head>\r\n	<title></title>\r\n</head>\r\n<body>Hello Blue Technology,&nbsp;<br />\r\n&nbsp;\r\n<p data-renderer-start-pos=\"2692\">We would like to request a technician for the location below:</p>\r\n\r\n<p data-renderer-start-pos=\"2755\">&nbsp;</p>\r\n\r\n<ul data-indent-level=\"1\">\r\n	<li>\r\n	<p data-renderer-start-pos=\"2759\">Address: 1199 Valencia Street</p>\r\n	</li>\r\n	<li>\r\n	<p data-renderer-start-pos=\"2795\">Date: April 17 at</p>\r\n	</li>\r\n	<li>\r\n	<p data-renderer-start-pos=\"2804\">Time:&nbsp;12noon PST</p>\r\n	</li>\r\n	<li>\r\n	<p data-renderer-start-pos=\"2825\">Access to Store: &nbsp;Granted c/o Kitchen Staff&nbsp;</p>\r\n	</li>\r\n	<li>\r\n	<p data-renderer-start-pos=\"2873\">Dynamix Ref Number: 110134</p>\r\n	</li>\r\n	<li>\r\n	<p data-renderer-start-pos=\"2903\">Device Type: Wired</p>\r\n	</li>\r\n	<li>\r\n	<p data-renderer-start-pos=\"2919\">Connection Type:</p>\r\n	</li>\r\n	<li>\r\n	<p data-renderer-start-pos=\"2939\">Connected to Switch # (Only for new hardware)</p>\r\n	</li>\r\n</ul>\r\n\r\n<p data-renderer-start-pos=\"2988\">&nbsp;</p>\r\n\r\n<p data-renderer-start-pos=\"2990\">Work Needed:<br />\r\nTo check and turn off the beeping sound on the UPS.<br />\r\n<br />\r\n<br />\r\n<br />\r\nTroubleshooting Steps taken:<br />\r\nRebooted UPS still kept on beeping.&nbsp;</p>\r\n<br clear=\"none\" />\r\n<br clear=\"none\" />\r\n<br clear=\"none\" />\r\n--------------- Original Message ---------------<br clear=\"none\" />\r\n<b>From:</b> Justin Carr [jcarr@berettasf.com]<br clear=\"none\" />\r\n<b>Sent:</b> 4/14/2023, 1:33 PM<br clear=\"none\" />\r\n<b>To:</b> frontline@dynamixsupport.com<br clear=\"none\" />\r\n<b>Subject:</b> Re: Investigate the Beeping sounds<br clear=\"none\" />\r\n<br clear=\"none\" />\r\n<meta content=\"text/html; charset=us-ascii\">\r\n<div>\r\n<div>\r\n<div dir=\"ltr\">\r\n<div>Hi there,</div>\r\n\r\n<div dir=\"ltr\">&nbsp;</div>\r\n\r\n<div dir=\"ltr\">Someone will be at the store after 7am and all day. Our dinner service starts at 5pm.&nbsp;</div>\r\n\r\n<div dir=\"ltr\">&nbsp;</div>\r\n\r\n<div dir=\"ltr\">Thank you,</div>\r\n\r\n<div dir=\"ltr\">&nbsp;</div>\r\n</div>\r\n</div>\r\n\r\n<div id=\"ms-outlook-mobile-signature\">\r\n<div>&nbsp;</div>\r\nGet <a href=\"https://aka.ms/o0ukef\" shape=\"rect\" target=\"_blank\">Outlook for iOS</a></div>\r\n</div>\r\n\r\n<hr style=\"display:inline-block;width:98%\" tabindex=\"-1\" />\r\n<div dir=\"ltr\" id=\"divRplyFwdMsg\"><font color=\"#000000\" face=\"Calibri, sans-serif\" style=\"font-size:11pt\"><b>From:</b> Dynamix Frontline Services &lt;frontline@dynamixsupport.com&gt;<br clear=\"none\" />\r\n<b>Sent:</b> Friday, April 14, 2023 10:29:44 AM<br clear=\"none\" />\r\n<b>To:</b> Justin Carr &lt;jcarr@berettasf.com&gt;<br clear=\"none\" />\r\n<b>Subject:</b> RE: Investigate the Beeping sounds</font>\r\n\r\n<div>&nbsp;</div>\r\n</div>\r\n\r\n<div dir=\"ltr\">Hello Justin,&nbsp;<br clear=\"none\" />\r\n&nbsp;\r\n<p>I hope this email finds you well. We are reaching out to schedule a technician to check the UPS to&nbsp; at your store. Can you please let us know the earliest time that an employee will be available to let the technician in on Monday, April 17?</p>\r\n\r\n<p>We understand the importance of minimizing disruption to your operations and we will make every effort to schedule the technician&#39;s visit at a time that is convenient for you. If you have any questions or concerns, please do not hesitate to reach out to us.</p>\r\n<br clear=\"none\" />\r\n<br clear=\"none\" />\r\nRegards,&nbsp;<br clear=\"none\" />\r\nClaudette<br clear=\"none\" />\r\n<br clear=\"none\" />\r\n<br clear=\"none\" />\r\n--------------- Original Message ---------------<br clear=\"none\" />\r\n<b>From:</b> Dynamix Frontline Services [frontline@dynamixsupport.com]<br clear=\"none\" />\r\n<b>Sent:</b> 4/14/2023, 1:48 AM<br clear=\"none\" />\r\n<b>To:</b> jcarr@berettasf.com<br clear=\"none\" />\r\n<b>Subject:</b> Investigate the Beeping sounds<br clear=\"none\" />\r\n&nbsp;\r\n<p>Hello Justin,<br clear=\"none\" />\r\n<br clear=\"none\" />\r\nThank you for your response.<br clear=\"none\" />\r\n<br clear=\"none\" />\r\nWe will continue to investigate this further and keep you posted with the next possible action we need to take.<br clear=\"none\" />\r\n<br clear=\"none\" />\r\nWe appreciate your patience.</p>\r\n\r\n<p>Regards,<br clear=\"none\" />\r\nDianah<br clear=\"none\" />\r\n--------------- Original Message ---------------<br clear=\"none\" />\r\n<b>From:</b> Justin Carr [jcarr@berettasf.com]<br clear=\"none\" />\r\n<b>Sent:</b> 4/13/2023, 8:58 PM<br clear=\"none\" />\r\n<b>To:</b> frontline@dynamixsupport.com<br clear=\"none\" />\r\n<b>Subject:</b> Re: No internet<br clear=\"none\" />\r\n&nbsp;</p>\r\n</div>\r\n<meta content=\"text/html; charset=us-ascii\">\r\n\r\n<div class=\"x_elementToProof\" style=\"font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0); background-color:rgb(255,255,255)\">Hi there,</div>\r\n\r\n<div class=\"x_elementToProof\" style=\"font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0); background-color:rgb(255,255,255)\">&nbsp;</div>\r\n\r\n<div class=\"x_elementToProof\" style=\"font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0); background-color:rgb(255,255,255)\">I unplugged it and plugged it back in and the beeping persists, i turn off the switch and turn it back on and it is still beeping.</div>\r\n\r\n<div class=\"x_elementToProof\">\r\n<div style=\"font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)\">&nbsp;</div>\r\n\r\n<div id=\"x_Signature\">\r\n<div>\r\n<div style=\"font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)\">Justin Carr (He/Him)</div>\r\n\r\n<div style=\"font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)\">206-660-9578</div>\r\n\r\n<div style=\"font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)\">Assistant General Manager</div>\r\n\r\n<div style=\"font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)\">Beretta&nbsp;</div>\r\n\r\n<div style=\"font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)\">1199 Valencia Street</div>\r\n\r\n<div style=\"font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)\">San Francisco, CA</div>\r\n\r\n<div style=\"font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)\">94110</div>\r\n</div>\r\n</div>\r\n</div>\r\n\r\n<div id=\"x_appendonsend\">&nbsp;</div>\r\n\r\n<hr style=\"display:inline-block; width:98%\" tabindex=\"-1\" />\r\n<div dir=\"ltr\" id=\"x_divRplyFwdMsg\"><font color=\"#000000\" face=\"Calibri, sans-serif\" style=\"font-size:11pt\"><b>From:</b> Dynamix Frontline Services &lt;frontline@dynamixsupport.com&gt;<br clear=\"none\" />\r\n<b>Sent:</b> Thursday, April 13, 2023 8:20 PM<br clear=\"none\" />\r\n<b>To:</b> Justin Carr &lt;jcarr@berettasf.com&gt;<br clear=\"none\" />\r\n<b>Subject:</b> Re: No internet</font>\r\n\r\n<div>&nbsp;</div>\r\n</div>\r\n\r\n<div>Hello Justin,<br clear=\"none\" />\r\n<br clear=\"none\" />\r\nThank you for your response.<br clear=\"none\" />\r\n<br clear=\"none\" />\r\nWe understand you have an issue with Outlook and we may need to create a separate ticket for it.<br clear=\"none\" />\r\n<br clear=\"none\" />\r\nAnd we need to know if you still have issues with the beeping sounds. Can you please make sure that the modem is not connected to the UPS and follow the steps below:\r\n<p>1. Unplug and Replug the power adapter<br clear=\"none\" />\r\n2.&nbsp;If the issue persists: While plugged into the power, Turn off and on the power button.<br clear=\"none\" />\r\n<br clear=\"none\" />\r\nPlease let us know how it goes.<br clear=\"none\" />\r\n<br clear=\"none\" />\r\nWe appreciate your patience.<br clear=\"none\" />\r\n<br clear=\"none\" />\r\nRegards,<br clear=\"none\" />\r\nDianah</p>\r\n--------------- Original Message ---------------<br clear=\"none\" />\r\n<b>From:</b> Justin Carr [jcarr@berettasf.com]<br clear=\"none\" />\r\n<b>Sent:</b> 4/13/2023, 7:41 PM<br clear=\"none\" />\r\n<b>To:</b> frontline@dynamixsupport.com<br clear=\"none\" />\r\n<b>Subject:</b> Re: No internet<br clear=\"none\" />\r\n&nbsp;</div>\r\n<meta content=\"text/html; charset=us-ascii\">\r\n\r\n<div>\r\n<div>\r\n<div dir=\"ltr\">The internet seems to be working in the office but it may have been an issue with outlook.&nbsp;</div>\r\n</div>\r\n\r\n<div id=\"x_x_ms-outlook-mobile-signature\">\r\n<div>&nbsp;</div>\r\nGet <a href=\"https://aka.ms/o0ukef\" shape=\"rect\" target=\"_blank\">Outlook for iOS</a></div>\r\n</div>\r\n\r\n<hr style=\"display:inline-block; width:98%\" tabindex=\"-1\" />\r\n<div dir=\"ltr\" id=\"x_x_divRplyFwdMsg\"><font color=\"#000000\" face=\"Calibri, sans-serif\" style=\"font-size:11pt\"><b>From:</b> Justin Carr &lt;jcarr@berettasf.com&gt;<br clear=\"none\" />\r\n<b>Sent:</b> Thursday, April 13, 2023 7:19:01 PM<br clear=\"none\" />\r\n<b>To:</b> Dynamix Frontline Services &lt;frontline@dynamixsupport.com&gt;<br clear=\"none\" />\r\n<b>Subject:</b> Re: No internet</font>\r\n\r\n<div>&nbsp;</div>\r\n</div>\r\n\r\n<div>\r\n<div dir=\"ltr\">\r\n<div>&nbsp;</div>\r\n\r\n<div>\r\n<div>\r\n<div dir=\"ltr\">&nbsp;</div>\r\n</div>\r\n\r\n<div id=\"x_x_x_ms-outlook-mobile-signature\">\r\n<div>&nbsp;</div>\r\nGet <a href=\"https://aka.ms/o0ukef\" shape=\"rect\" target=\"_blank\">Outlook for iOS</a></div>\r\n</div>\r\n</div>\r\n\r\n<hr style=\"display:inline-block; width:98%\" tabindex=\"-1\" />\r\n<div dir=\"ltr\" id=\"x_x_x_divRplyFwdMsg\"><font color=\"#000000\" face=\"Calibri, sans-serif\" style=\"font-size:11pt\"><b>From:</b> Justin Carr &lt;jcarr@berettasf.com&gt;<br clear=\"none\" />\r\n<b>Sent:</b> Thursday, April 13, 2023 7:17:38 PM<br clear=\"none\" />\r\n<b>To:</b> Dynamix Frontline Services &lt;frontline@dynamixsupport.com&gt;<br clear=\"none\" />\r\n<b>Subject:</b> Re: No internet</font>\r\n\r\n<div>&nbsp;</div>\r\n</div>\r\n\r\n<div>\r\n<div dir=\"ltr\">\r\n<div>&nbsp;</div>\r\n\r\n<div>\r\n<div>\r\n<div dir=\"ltr\">Here a video of the UPS back up battery&nbsp;</div>\r\n</div>\r\n\r\n<div id=\"x_x_x_x_ms-outlook-mobile-signature\">\r\n<div>&nbsp;</div>\r\nGet <a href=\"https://aka.ms/o0ukef\" shape=\"rect\" target=\"_blank\">Outlook for iOS</a></div>\r\n</div>\r\n</div>\r\n\r\n<hr style=\"display:inline-block; width:98%\" tabindex=\"-1\" />\r\n<div dir=\"ltr\" id=\"x_x_x_x_divRplyFwdMsg\"><font color=\"#000000\" face=\"Calibri, sans-serif\" style=\"font-size:11pt\"><b>From:</b> Dynamix Frontline Services &lt;frontline@dynamixsupport.com&gt;<br clear=\"none\" />\r\n<b>Sent:</b> Thursday, April 13, 2023 6:16:30 PM<br clear=\"none\" />\r\n<b>To:</b> Justin Carr &lt;jcarr@berettasf.com&gt;<br clear=\"none\" />\r\n<b>Subject:</b> RE: No internet</font>\r\n\r\n<div>&nbsp;</div>\r\n</div>\r\n\r\n<div>Hello Justin,<br clear=\"none\" />\r\n<br clear=\"none\" />\r\nThank you for taking the time to answer my call.<br clear=\"none\" />\r\n<br clear=\"none\" />\r\nCan you please send us the picture/video of the equipment that makes beeping sounds?<br clear=\"none\" />\r\n<br clear=\"none\" />\r\nWe appreciate your patience.<br clear=\"none\" />\r\n<br clear=\"none\" />\r\nRegards,<br clear=\"none\" />\r\nDianah<br clear=\"none\" />\r\n<br clear=\"none\" />\r\n--------------- Original Message ---------------<br clear=\"none\" />\r\n<b>From:</b> Justin Carr [jcarr@berettasf.com]<br clear=\"none\" />\r\n<b>Sent:</b> 4/13/2023, 6:04 PM<br clear=\"none\" />\r\n<b>To:</b> help@backofthehouseinc.com<br clear=\"none\" />\r\n<b>Subject:</b> No internet<br clear=\"none\" />\r\n&nbsp;</div>\r\n</div>\r\n</div>\r\n<meta content=\"text/html; charset=us-ascii\">\r\n\r\n<div dir=\"ltr\">\r\n<div>&nbsp;</div>\r\n\r\n<div>\r\n<div>Hello there,</div>\r\n\r\n<div dir=\"ltr\">&nbsp;</div>\r\n\r\n<div dir=\"ltr\">We seem to have lost our internet connection to our store. Can you please help?&nbsp;</div>\r\n\r\n<div dir=\"ltr\">&nbsp;</div>\r\n\r\n<div dir=\"ltr\">Thank you,</div>\r\n\r\n<div id=\"x_x_x_x_x_ms-outlook-mobile-signature\">\r\n<div>&nbsp;</div>\r\nGet <a href=\"https://aka.ms/o0ukef\" shape=\"rect\" target=\"_blank\">Outlook for iOS</a></div>\r\n</div>\r\n</div>\r\n<img src=\"https://dynamix.my.salesforce.com/servlet/servlet.ImageServer?oid=00D700000008yBW&esid=0185w00001GvlhY&from=int\" /><img src=\"https://dynamix.my.salesforce.com/servlet/servlet.ImageServer?oid=00D700000008yBW&esid=0185w00001GvlzX&from=int\" /><img src=\"https://dynamix.my.salesforce.com/servlet/servlet.ImageServer?oid=00D700000008yBW&esid=0185w00001GvlQy&from=int\" /><img src=\"https://dynamix.my.salesforce.com/servlet/servlet.ImageServer?oid=00D700000008yBW&esid=0185w00001Gvq7p&from=int\" /><img src=\"https://dynamix.my.salesforce.com/servlet/servlet.ImageServer?oid=00D700000008yBW&esid=0185w00001Gvqi3&from=ext\"></body>\r\n</html><br><br>','UTF-8',1,0,0,'<SnbN9000000000000000000000000000000000000000000000RT4AAR0098nVzbZfSjGbqAPtrlkJ9Q@sfdc.net>',1,335,1681597178,NULL,'INBOX'),(6,'[\"frontline@dynamixsupport.com\"]','[\"supportticket@mybluetechnology.com\",\"jc@mybluetechnology.com\"]','[\"ndairkee@backofthehouseinc.com\"]','[]','1681515797','FW: 110064 / Super Duper - Novato / KDS offline, KDS displays wrong time','<html>\r\n<head>\r\n	<title></title>\r\n</head>\r\n<body>\r\n<p>Hello JC,</p>\r\n\r\n<p>I am writing to follow up on our request for a tech visit at SD-Novato. Please let us know if we have someone available this on Monday, April 17, 2023, at 7:00 AM PST</p>\r\n\r\n<p>Please see the full details below:</p>\r\n\r\n<p>We would like to request a technician for the location below:</p>\r\n\r\n<p>Address: 5800 Nave Drive, Suite C<br clear=\"none\" />\r\nDate: April 17, 2023 (Monday)<br clear=\"none\" />\r\nTime: 7:00 AM PST<br clear=\"none\" />\r\nAccess to Store: Granted<br clear=\"none\" />\r\nDynamix Ref Number: 110064<br clear=\"none\" />\r\nDevice Type: KDS<br clear=\"none\" />\r\nConnection Type: Wired</p>\r\n\r\n<p>Work Needed:<br clear=\"none\" />\r\n- Check KDS Physical connection why it is offline<br clear=\"none\" />\r\n- Resolved the loading tickets issue<br clear=\"none\" />\r\n- Check KDS displays the wrong time</p>\r\n\r\n<p>Troubleshooting Steps were taken:</p>\r\n\r\n<p>KDS offline:<br clear=\"none\" />\r\n- make sure to select ethernet 1 (RJ 45)<br clear=\"none\" />\r\n- make sure to set Wifi - off</p>\r\n\r\n<p>KDS displays the wrong time<br clear=\"none\" />\r\n- Set the date and time under settings<br clear=\"none\" />\r\n- Time still not showing accurately on the tickets</p>\r\n\r\n<p>Thank you and looking forward to your response.</p>\r\n\r\n<p>Regards,<br clear=\"none\" />\r\nDianah</p>\r\n--------------- Original Message ---------------<br clear=\"none\" />\r\n<b>From:</b> Dynamix Frontline Services [frontline@dynamixsupport.com]<br clear=\"none\" />\r\n<b>Sent:</b> 4/13/2023, 11:39 PM<br clear=\"none\" />\r\n<b>To:</b> Supportticket@mybluetechnology.com<br clear=\"none\" />\r\n<b>Cc:</b> jc@mybluetechnology.com; ndairkee@backofthehouseinc.com<br clear=\"none\" />\r\n<b>Subject:</b> 110064 / Super Duper - Novato / KDS offline, KDS displays wrong time<br clear=\"none\" />\r\n&nbsp;\r\n<p>Hello,<br clear=\"none\" />\r\n<br clear=\"none\" />\r\nI hope all is well.</p>\r\n\r\n<p>We would like to request a technician for the location below:</p>\r\n\r\n<p>Address: 5800 Nave Drive, Suite C<br clear=\"none\" />\r\nDate: April 17, 2023 (Monday)<br clear=\"none\" />\r\nTime: 7:00 AM PST<br clear=\"none\" />\r\nAccess to Store: Granted<br clear=\"none\" />\r\nDynamix Ref Number: 110064<br clear=\"none\" />\r\nDevice Type: KDS<br clear=\"none\" />\r\nConnection Type: Wired</p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p>Work Needed:<br clear=\"none\" />\r\n- Check KDS Physical connection why it is offline<br clear=\"none\" />\r\n- Resolved the loading tickets issue<br clear=\"none\" />\r\n- Check KDS displays the wrong time</p>\r\n\r\n<p>Troubleshooting Steps were taken:</p>\r\n\r\n<p>KDS offline:<br clear=\"none\" />\r\n- make sure to select ethernet 1 (RJ 45)<br clear=\"none\" />\r\n- make sure to set Wifi - off</p>\r\n\r\n<p>KDS displays the wrong time<br clear=\"none\" />\r\n- Set the date and time under settings<br clear=\"none\" />\r\n- Time still not showing accurately on the tickets</p>\r\n\r\n<p>Thank you and looking forward to your response.</p>\r\n\r\n<p>Regards,<br clear=\"none\" />\r\nDianah</p>\r\n\r\n<p>&nbsp;</p>\r\n<img src=\"https://dynamix.my.salesforce.com/servlet/servlet.ImageServer?oid=00D700000008yBW&esid=0185w00001GvmI1&from=int\" /><img src=\"https://dynamix.my.salesforce.com/servlet/servlet.ImageServer?oid=00D700000008yBW&esid=0185w00001GvtuU&from=ext\"></body>\r\n</html><br><br>','UTF-8',1,0,0,'<GnPDV000000000000000000000000000000000000000000000RT4PW400ME7aPMtdSIeTY7B3n91ZrA@sfdc.net>',1,336,1681597178,NULL,'INBOX'),(6,'[\"jc@mybluetechnology.com\"]','[\"frontline@dynamixsupport.com\",\"supportticket@mybluetechnology.com\"]','[\"ndairkee@backofthehouseinc.com\",\"angel@mybluetechnology.com\"]','[]','1681516298','RE: 110064 / Super Duper - Novato / KDS offline, KDS displays wrong time','<html xmlns:v=\"urn:schemas-microsoft-com:vml\" xmlns:o=\"urn:schemas-microsoft-com:office:office\" xmlns:w=\"urn:schemas-microsoft-com:office:word\" xmlns:m=\"http://schemas.microsoft.com/office/2004/12/omml\" xmlns=\"http://www.w3.org/TR/REC-html40\"><head><meta http-equiv=Content-Type content=\"text/html; charset=utf-8\"><meta name=Generator content=\"Microsoft Word 15 (filtered medium)\"><!--[if !mso]><style>v\\:* {behavior:url(#default#VML);}\r\no\\:* {behavior:url(#default#VML);}\r\nw\\:* {behavior:url(#default#VML);}\r\n.shape {behavior:url(#default#VML);}\r\n</style><![endif]--><style><!--\r\n/* Font Definitions */\r\n@font-face\r\n	{font-family:\"Cambria Math\";\r\n	panose-1:2 4 5 3 5 4 6 3 2 4;}\r\n@font-face\r\n	{font-family:Calibri;\r\n	panose-1:2 15 5 2 2 2 4 3 2 4;}\r\n/* Style Definitions */\r\np.MsoNormal, li.MsoNormal, div.MsoNormal\r\n	{margin:0in;\r\n	font-size:11.0pt;\r\n	font-family:\"Calibri\",sans-serif;}\r\na:link, span.MsoHyperlink\r\n	{mso-style-priority:99;\r\n	color:#0563C1;\r\n	text-decoration:underline;}\r\nspan.EmailStyle20\r\n	{mso-style-type:personal-reply;\r\n	font-family:\"Calibri\",sans-serif;\r\n	color:windowtext;}\r\n.MsoChpDefault\r\n	{mso-style-type:export-only;\r\n	font-size:10.0pt;}\r\n@page WordSection1\r\n	{size:8.5in 11.0in;\r\n	margin:1.0in 1.0in 1.0in 1.0in;}\r\ndiv.WordSection1\r\n	{page:WordSection1;}\r\n--></style><!--[if gte mso 9]><xml>\r\n<o:shapedefaults v:ext=\"edit\" spidmax=\"1026\" />\r\n</xml><![endif]--><!--[if gte mso 9]><xml>\r\n<o:shapelayout v:ext=\"edit\">\r\n<o:idmap v:ext=\"edit\" data=\"1\" />\r\n</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=\"#0563C1\" vlink=\"#954F72\" style=\'word-wrap:break-word\'><div class=WordSection1><p class=MsoNormal>Yes, Angel is taking care of this call.<o:p></o:p></p><p class=MsoNormal><o:p>&nbsp;</o:p></p><p class=MsoNormal>JC<o:p></o:p></p><p class=MsoNormal><o:p>&nbsp;</o:p></p><div><div style=\'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in\'><p class=MsoNormal><b>From:</b> Dynamix Frontline Services &lt;frontline@dynamixsupport.com&gt; <br><b>Sent:</b> Friday, April 14, 2023 4:43 PM<br><b>To:</b> supportticket@mybluetechnology.com; jc@mybluetechnology.com<br><b>Cc:</b> ndairkee@backofthehouseinc.com<br><b>Subject:</b> FW: 110064 / Super Duper - Novato / KDS offline, KDS displays wrong time<o:p></o:p></p></div></div><p class=MsoNormal><o:p>&nbsp;</o:p></p><p>Hello JC,<o:p></o:p></p><p>I am writing to follow up on our request for a tech visit at SD-Novato. Please let us know if we have someone available this on Monday, April 17, 2023, at 7:00 AM PST<o:p></o:p></p><p>Please see the full details below:<o:p></o:p></p><p>We would like to request a technician for the location below:<o:p></o:p></p><p>Address: 5800 Nave Drive, Suite C<br>Date: April 17, 2023 (Monday)<br>Time: 7:00 AM PST<br>Access to Store: Granted<br>Dynamix Ref Number: 110064<br>Device Type: KDS<br>Connection Type: Wired<o:p></o:p></p><p>Work Needed:<br>- Check KDS Physical connection why it is offline<br>- Resolved the loading tickets issue<br>- Check KDS displays the wrong time<o:p></o:p></p><p>Troubleshooting Steps were taken:<o:p></o:p></p><p>KDS offline:<br>- make sure to select ethernet 1 (RJ 45)<br>- make sure to set Wifi - off<o:p></o:p></p><p>KDS displays the wrong time<br>- Set the date and time under settings<br>- Time still not showing accurately on the tickets<o:p></o:p></p><p>Thank you and looking forward to your response.<o:p></o:p></p><p>Regards,<br>Dianah<o:p></o:p></p><p class=MsoNormal>--------------- Original Message ---------------<br><b>From:</b> Dynamix Frontline Services [frontline@dynamixsupport.com]<br><b>Sent:</b> 4/13/2023, 11:39 PM<br><b>To:</b> <a href=\"mailto:Supportticket@mybluetechnology.com\">Supportticket@mybluetechnology.com</a><br><b>Cc:</b> <a href=\"mailto:jc@mybluetechnology.com\">jc@mybluetechnology.com</a>; <a href=\"mailto:ndairkee@backofthehouseinc.com\">ndairkee@backofthehouseinc.com</a><br><b>Subject:</b> 110064 / Super Duper - Novato / KDS offline, KDS displays wrong time<br>&nbsp; <o:p></o:p></p><p>Hello,<br><br>I hope all is well.<o:p></o:p></p><p>We would like to request a technician for the location below:<o:p></o:p></p><p>Address: 5800 Nave Drive, Suite C<br>Date: April 17, 2023 (Monday)<br>Time: 7:00 AM PST<br>Access to Store: Granted<br>Dynamix Ref Number: 110064<br>Device Type: KDS<br>Connection Type: Wired<o:p></o:p></p><p>&nbsp;<o:p></o:p></p><p>Work Needed:<br>- Check KDS Physical connection why it is offline<br>- Resolved the loading tickets issue<br>- Check KDS displays the wrong time<o:p></o:p></p><p>Troubleshooting Steps were taken:<o:p></o:p></p><p>KDS offline:<br>- make sure to select ethernet 1 (RJ 45)<br>- make sure to set Wifi - off<o:p></o:p></p><p>KDS displays the wrong time<br>- Set the date and time under settings<br>- Time still not showing accurately on the tickets<o:p></o:p></p><p>Thank you and looking forward to your response.<o:p></o:p></p><p>Regards,<br>Dianah<o:p></o:p></p><p>&nbsp;<o:p></o:p></p><p class=MsoNormal><img border=0 width=1 height=1 style=\'width:.0104in;height:.0104in\' id=\"_x0000_i1026\" src=\"https://dynamix.my.salesforce.com/servlet/servlet.ImageServer?oid=00D700000008yBW&amp;esid=0185w00001GvmI1&amp;from=int\"><img border=0 width=1 height=1 style=\'width:.0104in;height:.0104in\' id=\"_x0000_i1025\" src=\"https://dynamix.my.salesforce.com/servlet/servlet.ImageServer?oid=00D700000008yBW&amp;esid=0185w00001GvtuU&amp;from=ext\"><o:p></o:p></p></div></body></html><br><br>','utf-8',1,0,0,'<005901d96f2c$0cd637b0$2682a710$@mybluetechnology.com>',1,337,1681597179,NULL,'INBOX'),(6,'[\"jc@mybluetechnology.com\"]','[\"frontline@dynamixsupport.com\",\"supportticket@mybluetechnology.com\"]','[\"ndairkee@backofthehouseinc.com\",\"angel@mybluetechnology.com\"]','[]','1681516326','RE: Investigate the Beeping sounds','<html xmlns:v=\"urn:schemas-microsoft-com:vml\" xmlns:o=\"urn:schemas-microsoft-com:office:office\" xmlns:w=\"urn:schemas-microsoft-com:office:word\" xmlns:m=\"http://schemas.microsoft.com/office/2004/12/omml\" xmlns=\"http://www.w3.org/TR/REC-html40\"><head><meta http-equiv=Content-Type content=\"text/html; charset=utf-8\"><meta name=Generator content=\"Microsoft Word 15 (filtered medium)\"><!--[if !mso]><style>v\\:* {behavior:url(#default#VML);}\r\no\\:* {behavior:url(#default#VML);}\r\nw\\:* {behavior:url(#default#VML);}\r\n.shape {behavior:url(#default#VML);}\r\n</style><![endif]--><style><!--\r\n/* Font Definitions */\r\n@font-face\r\n	{font-family:Wingdings;\r\n	panose-1:5 0 0 0 0 0 0 0 0 0;}\r\n@font-face\r\n	{font-family:\"Cambria Math\";\r\n	panose-1:2 4 5 3 5 4 6 3 2 4;}\r\n@font-face\r\n	{font-family:Calibri;\r\n	panose-1:2 15 5 2 2 2 4 3 2 4;}\r\n/* Style Definitions */\r\np.MsoNormal, li.MsoNormal, div.MsoNormal\r\n	{margin:0in;\r\n	font-size:11.0pt;\r\n	font-family:\"Calibri\",sans-serif;}\r\na:link, span.MsoHyperlink\r\n	{mso-style-priority:99;\r\n	color:blue;\r\n	text-decoration:underline;}\r\nspan.EmailStyle20\r\n	{mso-style-type:personal-reply;\r\n	font-family:\"Calibri\",sans-serif;\r\n	color:windowtext;}\r\n.MsoChpDefault\r\n	{mso-style-type:export-only;\r\n	font-size:10.0pt;}\r\n@page WordSection1\r\n	{size:8.5in 11.0in;\r\n	margin:1.0in 1.0in 1.0in 1.0in;}\r\ndiv.WordSection1\r\n	{page:WordSection1;}\r\n/* List Definitions */\r\n@list l0\r\n	{mso-list-id:818545711;\r\n	mso-list-template-ids:2015514112;}\r\n@list l0:level1\r\n	{mso-level-number-format:bullet;\r\n	mso-level-text:;\r\n	mso-level-tab-stop:.5in;\r\n	mso-level-number-position:left;\r\n	text-indent:-.25in;\r\n	mso-ansi-font-size:10.0pt;\r\n	font-family:Symbol;}\r\n@list l0:level2\r\n	{mso-level-number-format:bullet;\r\n	mso-level-text:o;\r\n	mso-level-tab-stop:1.0in;\r\n	mso-level-number-position:left;\r\n	text-indent:-.25in;\r\n	mso-ansi-font-size:10.0pt;\r\n	font-family:\"Courier New\";\r\n	mso-bidi-font-family:\"Times New Roman\";}\r\n@list l0:level3\r\n	{mso-level-number-format:bullet;\r\n	mso-level-text:;\r\n	mso-level-tab-stop:1.5in;\r\n	mso-level-number-position:left;\r\n	text-indent:-.25in;\r\n	mso-ansi-font-size:10.0pt;\r\n	font-family:Wingdings;}\r\n@list l0:level4\r\n	{mso-level-number-format:bullet;\r\n	mso-level-text:;\r\n	mso-level-tab-stop:2.0in;\r\n	mso-level-number-position:left;\r\n	text-indent:-.25in;\r\n	mso-ansi-font-size:10.0pt;\r\n	font-family:Wingdings;}\r\n@list l0:level5\r\n	{mso-level-number-format:bullet;\r\n	mso-level-text:;\r\n	mso-level-tab-stop:2.5in;\r\n	mso-level-number-position:left;\r\n	text-indent:-.25in;\r\n	mso-ansi-font-size:10.0pt;\r\n	font-family:Wingdings;}\r\n@list l0:level6\r\n	{mso-level-number-format:bullet;\r\n	mso-level-text:;\r\n	mso-level-tab-stop:3.0in;\r\n	mso-level-number-position:left;\r\n	text-indent:-.25in;\r\n	mso-ansi-font-size:10.0pt;\r\n	font-family:Wingdings;}\r\n@list l0:level7\r\n	{mso-level-number-format:bullet;\r\n	mso-level-text:;\r\n	mso-level-tab-stop:3.5in;\r\n	mso-level-number-position:left;\r\n	text-indent:-.25in;\r\n	mso-ansi-font-size:10.0pt;\r\n	font-family:Wingdings;}\r\n@list l0:level8\r\n	{mso-level-number-format:bullet;\r\n	mso-level-text:;\r\n	mso-level-tab-stop:4.0in;\r\n	mso-level-number-position:left;\r\n	text-indent:-.25in;\r\n	mso-ansi-font-size:10.0pt;\r\n	font-family:Wingdings;}\r\n@list l0:level9\r\n	{mso-level-number-format:bullet;\r\n	mso-level-text:;\r\n	mso-level-tab-stop:4.5in;\r\n	mso-level-number-position:left;\r\n	text-indent:-.25in;\r\n	mso-ansi-font-size:10.0pt;\r\n	font-family:Wingdings;}\r\nol\r\n	{margin-bottom:0in;}\r\nul\r\n	{margin-bottom:0in;}\r\n--></style><!--[if gte mso 9]><xml>\r\n<o:shapedefaults v:ext=\"edit\" spidmax=\"1026\" />\r\n</xml><![endif]--><!--[if gte mso 9]><xml>\r\n<o:shapelayout v:ext=\"edit\">\r\n<o:idmap v:ext=\"edit\" data=\"1\" />\r\n</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple style=\'word-wrap:break-word\'><div class=WordSection1><p class=MsoNormal>Angel us taking care of this call.<o:p></o:p></p><p class=MsoNormal><o:p>&nbsp;</o:p></p><p class=MsoNormal>JC<o:p></o:p></p><p class=MsoNormal><o:p>&nbsp;</o:p></p><div><div style=\'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in\'><p class=MsoNormal><b>From:</b> Dynamix Frontline Services &lt;frontline@dynamixsupport.com&gt; <br><b>Sent:</b> Friday, April 14, 2023 11:06 AM<br><b>To:</b> supportticket@mybluetechnology.com<br><b>Cc:</b> jc@mybluetechnology.com; ndairkee@backofthehouseinc.com<br><b>Subject:</b> Re: Investigate the Beeping sounds<o:p></o:p></p></div></div><p class=MsoNormal><o:p>&nbsp;</o:p></p><p class=MsoNormal>Hello Blue Technology,&nbsp;<br>&nbsp; <o:p></o:p></p><p>We would like to request a technician for the location below:<o:p></o:p></p><p>&nbsp;<o:p></o:p></p><ul type=disc><li style=\'mso-list:l0 level1 lfo1\'>Address: 1199 Valencia Street<o:p></o:p></li><li style=\'mso-list:l0 level1 lfo1\'>Date: April 17 at<o:p></o:p></li><li style=\'mso-list:l0 level1 lfo1\'>Time:&nbsp;12noon PST<o:p></o:p></li><li style=\'mso-list:l0 level1 lfo1\'>Access to Store: &nbsp;Granted c/o Kitchen Staff&nbsp;<o:p></o:p></li><li style=\'mso-list:l0 level1 lfo1\'>Dynamix Ref Number: 110134<o:p></o:p></li><li style=\'mso-list:l0 level1 lfo1\'>Device Type: Wired<o:p></o:p></li><li style=\'mso-list:l0 level1 lfo1\'>Connection Type:<o:p></o:p></li><li style=\'mso-list:l0 level1 lfo1\'>Connected to Switch # (Only for new hardware)<o:p></o:p></li></ul><p>&nbsp;<o:p></o:p></p><p>Work Needed:<br>To check and turn off the beeping sound on the UPS.<br><br><br><br>Troubleshooting Steps taken:<br>Rebooted UPS still kept on beeping.&nbsp;<o:p></o:p></p><p class=MsoNormal><br><br><br>--------------- Original Message ---------------<br><b>From:</b> Justin Carr [jcarr@berettasf.com]<br><b>Sent:</b> 4/14/2023, 1:33 PM<br><b>To:</b> <a href=\"mailto:frontline@dynamixsupport.com\">frontline@dynamixsupport.com</a><br><b>Subject:</b> Re: Investigate the Beeping sounds<br><br><br><o:p></o:p></p><div><div><div><div><p class=MsoNormal>Hi there,<o:p></o:p></p></div><div><p class=MsoNormal>&nbsp;<o:p></o:p></p></div><div><p class=MsoNormal>Someone will be at the store after 7am and all day. Our dinner service starts at 5pm.&nbsp;<o:p></o:p></p></div><div><p class=MsoNormal>&nbsp;<o:p></o:p></p></div><div><p class=MsoNormal>Thank you,<o:p></o:p></p></div><div><p class=MsoNormal>&nbsp;<o:p></o:p></p></div></div></div><div id=ms-outlook-mobile-signature><div><p class=MsoNormal>&nbsp;<o:p></o:p></p></div><p class=MsoNormal>Get <a href=\"https://aka.ms/o0ukef\" target=\"_blank\">Outlook for iOS</a><o:p></o:p></p></div></div><div class=MsoNormal align=center style=\'text-align:center\'><hr size=2 width=\"98%\" align=center></div><div id=divRplyFwdMsg><p class=MsoNormal><b><span style=\'color:black\'>From:</span></b><span style=\'color:black\'> Dynamix Frontline Services &lt;<a href=\"mailto:frontline@dynamixsupport.com\">frontline@dynamixsupport.com</a>&gt;<br><b>Sent:</b> Friday, April 14, 2023 10:29:44 AM<br><b>To:</b> Justin Carr &lt;<a href=\"mailto:jcarr@berettasf.com\">jcarr@berettasf.com</a>&gt;<br><b>Subject:</b> RE: Investigate the Beeping sounds</span> <o:p></o:p></p><div><p class=MsoNormal>&nbsp;<o:p></o:p></p></div></div><div><p class=MsoNormal>Hello Justin,&nbsp;<br>&nbsp; <o:p></o:p></p><p>I hope this email finds you well. We are reaching out to schedule a technician to check the UPS to&nbsp; at your store. Can you please let us know the earliest time that an employee will be available to let the technician in on Monday, April 17?<o:p></o:p></p><p>We understand the importance of minimizing disruption to your operations and we will make every effort to schedule the technician\'s visit at a time that is convenient for you. If you have any questions or concerns, please do not hesitate to reach out to us.<o:p></o:p></p><p class=MsoNormal><br><br>Regards,&nbsp;<br>Claudette<br><br><br>--------------- Original Message ---------------<br><b>From:</b> Dynamix Frontline Services [frontline@dynamixsupport.com]<br><b>Sent:</b> 4/14/2023, 1:48 AM<br><b>To:</b> <a href=\"mailto:jcarr@berettasf.com\">jcarr@berettasf.com</a><br><b>Subject:</b> Investigate the Beeping sounds<br>&nbsp; <o:p></o:p></p><p>Hello Justin,<br><br>Thank you for your response.<br><br>We will continue to investigate this further and keep you posted with the next possible action we need to take.<br><br>We appreciate your patience.<o:p></o:p></p><p>Regards,<br>Dianah<br>--------------- Original Message ---------------<br><b>From:</b> Justin Carr [jcarr@berettasf.com]<br><b>Sent:</b> 4/13/2023, 8:58 PM<br><b>To:</b> <a href=\"mailto:frontline@dynamixsupport.com\">frontline@dynamixsupport.com</a><br><b>Subject:</b> Re: No internet<br>&nbsp;<o:p></o:p></p></div><div><p class=MsoNormal style=\'background:white\'><span style=\'font-size:12.0pt;color:black\'>Hi there,<o:p></o:p></span></p></div><div><p class=MsoNormal style=\'background:white\'><span style=\'font-size:12.0pt;color:black\'>&nbsp;<o:p></o:p></span></p></div><div><p class=MsoNormal style=\'background:white\'><span style=\'font-size:12.0pt;color:black\'>I unplugged it and plugged it back in and the beeping persists, i turn off the switch and turn it back on and it is still beeping.<o:p></o:p></span></p></div><div><div><p class=MsoNormal><span style=\'font-size:12.0pt;color:black\'>&nbsp;<o:p></o:p></span></p></div><div id=\"x_Signature\"><div><div><p class=MsoNormal><span style=\'font-size:12.0pt;color:black\'>Justin Carr (He/Him)<o:p></o:p></span></p></div><div><p class=MsoNormal><span style=\'font-size:12.0pt;color:black\'>206-660-9578<o:p></o:p></span></p></div><div><p class=MsoNormal><span style=\'font-size:12.0pt;color:black\'>Assistant General Manager<o:p></o:p></span></p></div><div><p class=MsoNormal><span style=\'font-size:12.0pt;color:black\'>Beretta&nbsp;<o:p></o:p></span></p></div><div><p class=MsoNormal><span style=\'font-size:12.0pt;color:black\'>1199 Valencia Street<o:p></o:p></span></p></div><div><p class=MsoNormal><span style=\'font-size:12.0pt;color:black\'>San Francisco, CA<o:p></o:p></span></p></div><div><p class=MsoNormal><span style=\'font-size:12.0pt;color:black\'>94110<o:p></o:p></span></p></div></div></div></div><div id=\"x_appendonsend\"><p class=MsoNormal>&nbsp;<o:p></o:p></p></div><div class=MsoNormal align=center style=\'text-align:center\'><hr size=2 width=\"98%\" align=center></div><div id=\"x_divRplyFwdMsg\"><p class=MsoNormal><b><span style=\'color:black\'>From:</span></b><span style=\'color:black\'> Dynamix Frontline Services &lt;<a href=\"mailto:frontline@dynamixsupport.com\">frontline@dynamixsupport.com</a>&gt;<br><b>Sent:</b> Thursday, April 13, 2023 8:20 PM<br><b>To:</b> Justin Carr &lt;<a href=\"mailto:jcarr@berettasf.com\">jcarr@berettasf.com</a>&gt;<br><b>Subject:</b> Re: No internet</span> <o:p></o:p></p><div><p class=MsoNormal>&nbsp;<o:p></o:p></p></div></div><div><p class=MsoNormal>Hello Justin,<br><br>Thank you for your response.<br><br>We understand you have an issue with Outlook and we may need to create a separate ticket for it.<br><br>And we need to know if you still have issues with the beeping sounds. Can you please make sure that the modem is not connected to the UPS and follow the steps below: <o:p></o:p></p><p>1. Unplug and Replug the power adapter<br>2.&nbsp;If the issue persists: While plugged into the power, Turn off and on the power button.<br><br>Please let us know how it goes.<br><br>We appreciate your patience.<br><br>Regards,<br>Dianah<o:p></o:p></p><p class=MsoNormal>--------------- Original Message ---------------<br><b>From:</b> Justin Carr [jcarr@berettasf.com]<br><b>Sent:</b> 4/13/2023, 7:41 PM<br><b>To:</b> <a href=\"mailto:frontline@dynamixsupport.com\">frontline@dynamixsupport.com</a><br><b>Subject:</b> Re: No internet<br>&nbsp;<o:p></o:p></p></div><div><div><div><p class=MsoNormal>The internet seems to be working in the office but it may have been an issue with outlook.&nbsp;<o:p></o:p></p></div></div><div id=\"x_x_ms-outlook-mobile-signature\"><div><p class=MsoNormal>&nbsp;<o:p></o:p></p></div><p class=MsoNormal>Get <a href=\"https://aka.ms/o0ukef\" target=\"_blank\">Outlook for iOS</a><o:p></o:p></p></div></div><div class=MsoNormal align=center style=\'text-align:center\'><hr size=2 width=\"98%\" align=center></div><div id=\"x_x_divRplyFwdMsg\"><p class=MsoNormal><b><span style=\'color:black\'>From:</span></b><span style=\'color:black\'> Justin Carr &lt;<a href=\"mailto:jcarr@berettasf.com\">jcarr@berettasf.com</a>&gt;<br><b>Sent:</b> Thursday, April 13, 2023 7:19:01 PM<br><b>To:</b> Dynamix Frontline Services &lt;<a href=\"mailto:frontline@dynamixsupport.com\">frontline@dynamixsupport.com</a>&gt;<br><b>Subject:</b> Re: No internet</span> <o:p></o:p></p><div><p class=MsoNormal>&nbsp;<o:p></o:p></p></div></div><div><div><div><p class=MsoNormal>&nbsp;<o:p></o:p></p></div><div><div><div><p class=MsoNormal>&nbsp;<o:p></o:p></p></div></div><div id=\"x_x_x_ms-outlook-mobile-signature\"><div><p class=MsoNormal>&nbsp;<o:p></o:p></p></div><p class=MsoNormal>Get <a href=\"https://aka.ms/o0ukef\" target=\"_blank\">Outlook for iOS</a><o:p></o:p></p></div></div></div><div class=MsoNormal align=center style=\'text-align:center\'><hr size=2 width=\"98%\" align=center></div><div id=\"x_x_x_divRplyFwdMsg\"><p class=MsoNormal><b><span style=\'color:black\'>From:</span></b><span style=\'color:black\'> Justin Carr &lt;<a href=\"mailto:jcarr@berettasf.com\">jcarr@berettasf.com</a>&gt;<br><b>Sent:</b> Thursday, April 13, 2023 7:17:38 PM<br><b>To:</b> Dynamix Frontline Services &lt;<a href=\"mailto:frontline@dynamixsupport.com\">frontline@dynamixsupport.com</a>&gt;<br><b>Subject:</b> Re: No internet</span> <o:p></o:p></p><div><p class=MsoNormal>&nbsp;<o:p></o:p></p></div></div><div><div><div><p class=MsoNormal>&nbsp;<o:p></o:p></p></div><div><div><div><p class=MsoNormal>Here a video of the UPS back up battery&nbsp;<o:p></o:p></p></div></div><div id=\"x_x_x_x_ms-outlook-mobile-signature\"><div><p class=MsoNormal>&nbsp;<o:p></o:p></p></div><p class=MsoNormal>Get <a href=\"https://aka.ms/o0ukef\" target=\"_blank\">Outlook for iOS</a><o:p></o:p></p></div></div></div><div class=MsoNormal align=center style=\'text-align:center\'><hr size=2 width=\"98%\" align=center></div><div id=\"x_x_x_x_divRplyFwdMsg\"><p class=MsoNormal><b><span style=\'color:black\'>From:</span></b><span style=\'color:black\'> Dynamix Frontline Services &lt;<a href=\"mailto:frontline@dynamixsupport.com\">frontline@dynamixsupport.com</a>&gt;<br><b>Sent:</b> Thursday, April 13, 2023 6:16:30 PM<br><b>To:</b> Justin Carr &lt;<a href=\"mailto:jcarr@berettasf.com\">jcarr@berettasf.com</a>&gt;<br><b>Subject:</b> RE: No internet</span> <o:p></o:p></p><div><p class=MsoNormal>&nbsp;<o:p></o:p></p></div></div><div><p class=MsoNormal>Hello Justin,<br><br>Thank you for taking the time to answer my call.<br><br>Can you please send us the picture/video of the equipment that makes beeping sounds?<br><br>We appreciate your patience.<br><br>Regards,<br>Dianah<br><br>--------------- Original Message ---------------<br><b>From:</b> Justin Carr [jcarr@berettasf.com]<br><b>Sent:</b> 4/13/2023, 6:04 PM<br><b>To:</b> <a href=\"mailto:help@backofthehouseinc.com\">help@backofthehouseinc.com</a><br><b>Subject:</b> No internet<br>&nbsp;<o:p></o:p></p></div></div></div><div><div><p class=MsoNormal>&nbsp;<o:p></o:p></p></div><div><div><p class=MsoNormal>Hello there,<o:p></o:p></p></div><div><p class=MsoNormal>&nbsp;<o:p></o:p></p></div><div><p class=MsoNormal>We seem to have lost our internet connection to our store. Can you please help?&nbsp;<o:p></o:p></p></div><div><p class=MsoNormal>&nbsp;<o:p></o:p></p></div><div><p class=MsoNormal>Thank you,<o:p></o:p></p></div><div id=\"x_x_x_x_x_ms-outlook-mobile-signature\"><div><p class=MsoNormal>&nbsp;<o:p></o:p></p></div><p class=MsoNormal>Get <a href=\"https://aka.ms/o0ukef\" target=\"_blank\">Outlook for iOS</a><o:p></o:p></p></div></div></div><p class=MsoNormal><img border=0 width=1 height=1 style=\'width:.0104in;height:.0104in\' id=\"_x0000_i1034\" src=\"https://dynamix.my.salesforce.com/servlet/servlet.ImageServer?oid=00D700000008yBW&amp;esid=0185w00001GvlhY&amp;from=int\"><img border=0 width=1 height=1 style=\'width:.0104in;height:.0104in\' id=\"_x0000_i1033\" src=\"https://dynamix.my.salesforce.com/servlet/servlet.ImageServer?oid=00D700000008yBW&amp;esid=0185w00001GvlzX&amp;from=int\"><img border=0 width=1 height=1 style=\'width:.0104in;height:.0104in\' id=\"_x0000_i1032\" src=\"https://dynamix.my.salesforce.com/servlet/servlet.ImageServer?oid=00D700000008yBW&amp;esid=0185w00001GvlQy&amp;from=int\"><img border=0 width=1 height=1 style=\'width:.0104in;height:.0104in\' id=\"_x0000_i1031\" src=\"https://dynamix.my.salesforce.com/servlet/servlet.ImageServer?oid=00D700000008yBW&amp;esid=0185w00001Gvq7p&amp;from=int\"><img border=0 id=\"_x0000_i1030\" src=\"https://dynamix.my.salesforce.com/servlet/servlet.ImageServer?oid=00D700000008yBW&amp;esid=0185w00001Gvqi3&amp;from=ext\"><o:p></o:p></p></div></body></html><br><br>','utf-8',1,0,0,'<006601d96f2c$1dcd0580$59671080$@mybluetechnology.com>',1,338,1681597179,NULL,'INBOX'),(6,'[\"frontline@dynamixsupport.com\"]','[\"jc@mybluetechnology.com\"]','[\"supportticket@mybluetechnology.com\",\"ndairkee@backofthehouseinc.com\",\"angel@mybluetechnology.com\"]','[]','1681517581','RE: Investigate the Beeping sounds','<html>\r\n<head>\r\n	<title></title>\r\n</head>\r\n<body lang=\"EN-US\" style=\"word-wrap:break-word\">Hello JC,<br />\r\n<br />\r\nThank you for your confirmation.<br clear=\"none\" />\r\n<br clear=\"none\" />\r\nYour assistance is greatly appreciated.<br />\r\n<br />\r\nRegards,<br />\r\nDianah<br clear=\"none\" />\r\n--------------- Original Message ---------------<br clear=\"none\" />\r\n<b>From:</b> [jc@mybluetechnology.com]<br clear=\"none\" />\r\n<b>Sent:</b> 4/14/2023, 4:52 PM<br clear=\"none\" />\r\n<b>To:</b> frontline@dynamixsupport.com; supportticket@mybluetechnology.com<br clear=\"none\" />\r\n<b>Cc:</b> ndairkee@backofthehouseinc.com; angel@mybluetechnology.com<br clear=\"none\" />\r\n<b>Subject:</b> RE: Investigate the Beeping sounds<br clear=\"none\" />\r\n<br clear=\"none\" />\r\n<meta content=\"text/html; charset=utf-8\"><meta content=\"Microsoft Word 15 (filtered medium)\" name=\"Generator\">\r\n<div class=\"WordSection1\">\r\n<p class=\"MsoNormal\">Angel us taking care of this call.</p>\r\n\r\n<p class=\"MsoNormal\">&nbsp;</p>\r\n\r\n<p class=\"MsoNormal\">JC</p>\r\n\r\n<p class=\"MsoNormal\">&nbsp;</p>\r\n\r\n<div>\r\n<div style=\"border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in\">\r\n<p class=\"MsoNormal\"><b>From:</b> Dynamix Frontline Services &lt;frontline@dynamixsupport.com&gt;<br clear=\"none\" />\r\n<b>Sent:</b> Friday, April 14, 2023 11:06 AM<br clear=\"none\" />\r\n<b>To:</b> supportticket@mybluetechnology.com<br clear=\"none\" />\r\n<b>Cc:</b> jc@mybluetechnology.com; ndairkee@backofthehouseinc.com<br clear=\"none\" />\r\n<b>Subject:</b> Re: Investigate the Beeping sounds</p>\r\n</div>\r\n</div>\r\n\r\n<p class=\"MsoNormal\">&nbsp;</p>\r\n\r\n<p class=\"MsoNormal\">Hello Blue Technology,&nbsp;<br clear=\"none\" />\r\n&nbsp;</p>\r\n\r\n<p>We would like to request a technician for the location below:</p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<ul>\r\n	<li style=\"mso-list:l0 level1 lfo1\">Address: 1199 Valencia Street</li>\r\n	<li style=\"mso-list:l0 level1 lfo1\">Date: April 17 at</li>\r\n	<li style=\"mso-list:l0 level1 lfo1\">Time:&nbsp;12noon PST</li>\r\n	<li style=\"mso-list:l0 level1 lfo1\">Access to Store: &nbsp;Granted c/o Kitchen Staff&nbsp;</li>\r\n	<li style=\"mso-list:l0 level1 lfo1\">Dynamix Ref Number: 110134</li>\r\n	<li style=\"mso-list:l0 level1 lfo1\">Device Type: Wired</li>\r\n	<li style=\"mso-list:l0 level1 lfo1\">Connection Type:</li>\r\n	<li style=\"mso-list:l0 level1 lfo1\">Connected to Switch # (Only for new hardware)</li>\r\n</ul>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p>Work Needed:<br clear=\"none\" />\r\nTo check and turn off the beeping sound on the UPS.<br clear=\"none\" />\r\n<br clear=\"none\" />\r\n<br clear=\"none\" />\r\n<br clear=\"none\" />\r\nTroubleshooting Steps taken:<br clear=\"none\" />\r\nRebooted UPS still kept on beeping.&nbsp;</p>\r\n\r\n<p class=\"MsoNormal\"><br clear=\"none\" />\r\n<br clear=\"none\" />\r\n<br clear=\"none\" />\r\n--------------- Original Message ---------------<br clear=\"none\" />\r\n<b>From:</b> Justin Carr [jcarr@berettasf.com]<br clear=\"none\" />\r\n<b>Sent:</b> 4/14/2023, 1:33 PM<br clear=\"none\" />\r\n<b>To:</b> <a href=\"mailto:frontline@dynamixsupport.com\" shape=\"rect\" target=\"_blank\">frontline@dynamixsupport.com</a><br clear=\"none\" />\r\n<b>Subject:</b> Re: Investigate the Beeping sounds<br clear=\"none\" />\r\n<br clear=\"none\" />\r\n&nbsp;</p>\r\n\r\n<div>\r\n<div>\r\n<div>\r\n<div>\r\n<p class=\"MsoNormal\">Hi there,</p>\r\n</div>\r\n\r\n<div>\r\n<p class=\"MsoNormal\">&nbsp;</p>\r\n</div>\r\n\r\n<div>\r\n<p class=\"MsoNormal\">Someone will be at the store after 7am and all day. Our dinner service starts at 5pm.&nbsp;</p>\r\n</div>\r\n\r\n<div>\r\n<p class=\"MsoNormal\">&nbsp;</p>\r\n</div>\r\n\r\n<div>\r\n<p class=\"MsoNormal\">Thank you,</p>\r\n</div>\r\n\r\n<div>\r\n<p class=\"MsoNormal\">&nbsp;</p>\r\n</div>\r\n</div>\r\n</div>\r\n\r\n<div id=\"ms-outlook-mobile-signature\">\r\n<div>\r\n<p class=\"MsoNormal\">&nbsp;</p>\r\n</div>\r\n\r\n<p class=\"MsoNormal\">Get <a href=\"https://aka.ms/o0ukef\" shape=\"rect\" target=\"_blank\">Outlook for iOS</a></p>\r\n</div>\r\n</div>\r\n\r\n<div align=\"center\" class=\"MsoNormal\" style=\"text-align:center\">\r\n<hr align=\"center\" size=\"2\" width=\"98%\" /></div>\r\n\r\n<div id=\"divRplyFwdMsg\">\r\n<p class=\"MsoNormal\"><b><span style=\"color:black\">From:</span></b><span style=\"color:black\"> Dynamix Frontline Services &lt;<a href=\"mailto:frontline@dynamixsupport.com\" shape=\"rect\" target=\"_blank\">frontline@dynamixsupport.com</a>&gt;<br clear=\"none\" />\r\n<b>Sent:</b> Friday, April 14, 2023 10:29:44 AM<br clear=\"none\" />\r\n<b>To:</b> Justin Carr &lt;<a href=\"mailto:jcarr@berettasf.com\" shape=\"rect\" target=\"_blank\">jcarr@berettasf.com</a>&gt;<br clear=\"none\" />\r\n<b>Subject:</b> RE: Investigate the Beeping sounds</span></p>\r\n\r\n<div>\r\n<p class=\"MsoNormal\">&nbsp;</p>\r\n</div>\r\n</div>\r\n\r\n<div>\r\n<p class=\"MsoNormal\">Hello Justin,&nbsp;<br clear=\"none\" />\r\n&nbsp;</p>\r\n\r\n<p>I hope this email finds you well. We are reaching out to schedule a technician to check the UPS to&nbsp; at your store. Can you please let us know the earliest time that an employee will be available to let the technician in on Monday, April 17?</p>\r\n\r\n<p>We understand the importance of minimizing disruption to your operations and we will make every effort to schedule the technician&#39;s visit at a time that is convenient for you. If you have any questions or concerns, please do not hesitate to reach out to us.</p>\r\n\r\n<p class=\"MsoNormal\"><br clear=\"none\" />\r\n<br clear=\"none\" />\r\nRegards,&nbsp;<br clear=\"none\" />\r\nClaudette<br clear=\"none\" />\r\n<br clear=\"none\" />\r\n<br clear=\"none\" />\r\n--------------- Original Message ---------------<br clear=\"none\" />\r\n<b>From:</b> Dynamix Frontline Services [frontline@dynamixsupport.com]<br clear=\"none\" />\r\n<b>Sent:</b> 4/14/2023, 1:48 AM<br clear=\"none\" />\r\n<b>To:</b> <a href=\"mailto:jcarr@berettasf.com\" shape=\"rect\" target=\"_blank\">jcarr@berettasf.com</a><br clear=\"none\" />\r\n<b>Subject:</b> Investigate the Beeping sounds<br clear=\"none\" />\r\n&nbsp;</p>\r\n\r\n<p>Hello Justin,<br clear=\"none\" />\r\n<br clear=\"none\" />\r\nThank you for your response.<br clear=\"none\" />\r\n<br clear=\"none\" />\r\nWe will continue to investigate this further and keep you posted with the next possible action we need to take.<br clear=\"none\" />\r\n<br clear=\"none\" />\r\nWe appreciate your patience.</p>\r\n\r\n<p>Regards,<br clear=\"none\" />\r\nDianah<br clear=\"none\" />\r\n--------------- Original Message ---------------<br clear=\"none\" />\r\n<b>From:</b> Justin Carr [jcarr@berettasf.com]<br clear=\"none\" />\r\n<b>Sent:</b> 4/13/2023, 8:58 PM<br clear=\"none\" />\r\n<b>To:</b> <a href=\"mailto:frontline@dynamixsupport.com\" shape=\"rect\" target=\"_blank\">frontline@dynamixsupport.com</a><br clear=\"none\" />\r\n<b>Subject:</b> Re: No internet<br clear=\"none\" />\r\n&nbsp;</p>\r\n</div>\r\n\r\n<div>\r\n<p class=\"MsoNormal\" style=\"background:white\"><span style=\"font-size:12.0pt;color:black\">Hi there,</span></p>\r\n</div>\r\n\r\n<div>\r\n<p class=\"MsoNormal\" style=\"background:white\"><span style=\"font-size:12.0pt;color:black\">&nbsp;</span></p>\r\n</div>\r\n\r\n<div>\r\n<p class=\"MsoNormal\" style=\"background:white\"><span style=\"font-size:12.0pt;color:black\">I unplugged it and plugged it back in and the beeping persists, i turn off the switch and turn it back on and it is still beeping.</span></p>\r\n</div>\r\n\r\n<div>\r\n<div>\r\n<p class=\"MsoNormal\"><span style=\"font-size:12.0pt;color:black\">&nbsp;</span></p>\r\n</div>\r\n\r\n<div id=\"x_Signature\">\r\n<div>\r\n<div>\r\n<p class=\"MsoNormal\"><span style=\"font-size:12.0pt;color:black\">Justin Carr (He/Him)</span></p>\r\n</div>\r\n\r\n<div>\r\n<p class=\"MsoNormal\"><span style=\"font-size:12.0pt;color:black\">206-660-9578</span></p>\r\n</div>\r\n\r\n<div>\r\n<p class=\"MsoNormal\"><span style=\"font-size:12.0pt;color:black\">Assistant General Manager</span></p>\r\n</div>\r\n\r\n<div>\r\n<p class=\"MsoNormal\"><span style=\"font-size:12.0pt;color:black\">Beretta&nbsp;</span></p>\r\n</div>\r\n\r\n<div>\r\n<p class=\"MsoNormal\"><span style=\"font-size:12.0pt;color:black\">1199 Valencia Street</span></p>\r\n</div>\r\n\r\n<div>\r\n<p class=\"MsoNormal\"><span style=\"font-size:12.0pt;color:black\">San Francisco, CA</span></p>\r\n</div>\r\n\r\n<div>\r\n<p class=\"MsoNormal\"><span style=\"font-size:12.0pt;color:black\">94110</span></p>\r\n</div>\r\n</div>\r\n</div>\r\n</div>\r\n\r\n<div id=\"x_appendonsend\">\r\n<p class=\"MsoNormal\">&nbsp;</p>\r\n</div>\r\n\r\n<div align=\"center\" class=\"MsoNormal\" style=\"text-align:center\">\r\n<hr align=\"center\" size=\"2\" width=\"98%\" /></div>\r\n\r\n<div id=\"x_divRplyFwdMsg\">\r\n<p class=\"MsoNormal\"><b><span style=\"color:black\">From:</span></b><span style=\"color:black\"> Dynamix Frontline Services &lt;<a href=\"mailto:frontline@dynamixsupport.com\" shape=\"rect\" target=\"_blank\">frontline@dynamixsupport.com</a>&gt;<br clear=\"none\" />\r\n<b>Sent:</b> Thursday, April 13, 2023 8:20 PM<br clear=\"none\" />\r\n<b>To:</b> Justin Carr &lt;<a href=\"mailto:jcarr@berettasf.com\" shape=\"rect\" target=\"_blank\">jcarr@berettasf.com</a>&gt;<br clear=\"none\" />\r\n<b>Subject:</b> Re: No internet</span></p>\r\n\r\n<div>\r\n<p class=\"MsoNormal\">&nbsp;</p>\r\n</div>\r\n</div>\r\n\r\n<div>\r\n<p class=\"MsoNormal\">Hello Justin,<br clear=\"none\" />\r\n<br clear=\"none\" />\r\nThank you for your response.<br clear=\"none\" />\r\n<br clear=\"none\" />\r\nWe understand you have an issue with Outlook and we may need to create a separate ticket for it.<br clear=\"none\" />\r\n<br clear=\"none\" />\r\nAnd we need to know if you still have issues with the beeping sounds. Can you please make sure that the modem is not connected to the UPS and follow the steps below:</p>\r\n\r\n<p>1. Unplug and Replug the power adapter<br clear=\"none\" />\r\n2.&nbsp;If the issue persists: While plugged into the power, Turn off and on the power button.<br clear=\"none\" />\r\n<br clear=\"none\" />\r\nPlease let us know how it goes.<br clear=\"none\" />\r\n<br clear=\"none\" />\r\nWe appreciate your patience.<br clear=\"none\" />\r\n<br clear=\"none\" />\r\nRegards,<br clear=\"none\" />\r\nDianah</p>\r\n\r\n<p class=\"MsoNormal\">--------------- Original Message ---------------<br clear=\"none\" />\r\n<b>From:</b> Justin Carr [jcarr@berettasf.com]<br clear=\"none\" />\r\n<b>Sent:</b> 4/13/2023, 7:41 PM<br clear=\"none\" />\r\n<b>To:</b> <a href=\"mailto:frontline@dynamixsupport.com\" shape=\"rect\" target=\"_blank\">frontline@dynamixsupport.com</a><br clear=\"none\" />\r\n<b>Subject:</b> Re: No internet<br clear=\"none\" />\r\n&nbsp;</p>\r\n</div>\r\n\r\n<div>\r\n<div>\r\n<div>\r\n<p class=\"MsoNormal\">The internet seems to be working in the office but it may have been an issue with outlook.&nbsp;</p>\r\n</div>\r\n</div>\r\n\r\n<div id=\"x_x_ms-outlook-mobile-signature\">\r\n<div>\r\n<p class=\"MsoNormal\">&nbsp;</p>\r\n</div>\r\n\r\n<p class=\"MsoNormal\">Get <a href=\"https://aka.ms/o0ukef\" shape=\"rect\" target=\"_blank\">Outlook for iOS</a></p>\r\n</div>\r\n</div>\r\n\r\n<div align=\"center\" class=\"MsoNormal\" style=\"text-align:center\">\r\n<hr align=\"center\" size=\"2\" width=\"98%\" /></div>\r\n\r\n<div id=\"x_x_divRplyFwdMsg\">\r\n<p class=\"MsoNormal\"><b><span style=\"color:black\">From:</span></b><span style=\"color:black\"> Justin Carr &lt;<a href=\"mailto:jcarr@berettasf.com\" shape=\"rect\" target=\"_blank\">jcarr@berettasf.com</a>&gt;<br clear=\"none\" />\r\n<b>Sent:</b> Thursday, April 13, 2023 7:19:01 PM<br clear=\"none\" />\r\n<b>To:</b> Dynamix Frontline Services &lt;<a href=\"mailto:frontline@dynamixsupport.com\" shape=\"rect\" target=\"_blank\">frontline@dynamixsupport.com</a>&gt;<br clear=\"none\" />\r\n<b>Subject:</b> Re: No internet</span></p>\r\n\r\n<div>\r\n<p class=\"MsoNormal\">&nbsp;</p>\r\n</div>\r\n</div>\r\n\r\n<div>\r\n<div>\r\n<div>\r\n<p class=\"MsoNormal\">&nbsp;</p>\r\n</div>\r\n\r\n<div>\r\n<div>\r\n<div>\r\n<p class=\"MsoNormal\">&nbsp;</p>\r\n</div>\r\n</div>\r\n\r\n<div id=\"x_x_x_ms-outlook-mobile-signature\">\r\n<div>\r\n<p class=\"MsoNormal\">&nbsp;</p>\r\n</div>\r\n\r\n<p class=\"MsoNormal\">Get <a href=\"https://aka.ms/o0ukef\" shape=\"rect\" target=\"_blank\">Outlook for iOS</a></p>\r\n</div>\r\n</div>\r\n</div>\r\n\r\n<div align=\"center\" class=\"MsoNormal\" style=\"text-align:center\">\r\n<hr align=\"center\" size=\"2\" width=\"98%\" /></div>\r\n\r\n<div id=\"x_x_x_divRplyFwdMsg\">\r\n<p class=\"MsoNormal\"><b><span style=\"color:black\">From:</span></b><span style=\"color:black\"> Justin Carr &lt;<a href=\"mailto:jcarr@berettasf.com\" shape=\"rect\" target=\"_blank\">jcarr@berettasf.com</a>&gt;<br clear=\"none\" />\r\n<b>Sent:</b> Thursday, April 13, 2023 7:17:38 PM<br clear=\"none\" />\r\n<b>To:</b> Dynamix Frontline Services &lt;<a href=\"mailto:frontline@dynamixsupport.com\" shape=\"rect\" target=\"_blank\">frontline@dynamixsupport.com</a>&gt;<br clear=\"none\" />\r\n<b>Subject:</b> Re: No internet</span></p>\r\n\r\n<div>\r\n<p class=\"MsoNormal\">&nbsp;</p>\r\n</div>\r\n</div>\r\n\r\n<div>\r\n<div>\r\n<div>\r\n<p class=\"MsoNormal\">&nbsp;</p>\r\n</div>\r\n\r\n<div>\r\n<div>\r\n<div>\r\n<p class=\"MsoNormal\">Here a video of the UPS back up battery&nbsp;</p>\r\n</div>\r\n</div>\r\n\r\n<div id=\"x_x_x_x_ms-outlook-mobile-signature\">\r\n<div>\r\n<p class=\"MsoNormal\">&nbsp;</p>\r\n</div>\r\n\r\n<p class=\"MsoNormal\">Get <a href=\"https://aka.ms/o0ukef\" shape=\"rect\" target=\"_blank\">Outlook for iOS</a></p>\r\n</div>\r\n</div>\r\n</div>\r\n\r\n<div align=\"center\" class=\"MsoNormal\" style=\"text-align:center\">\r\n<hr align=\"center\" size=\"2\" width=\"98%\" /></div>\r\n\r\n<div id=\"x_x_x_x_divRplyFwdMsg\">\r\n<p class=\"MsoNormal\"><b><span style=\"color:black\">From:</span></b><span style=\"color:black\"> Dynamix Frontline Services &lt;<a href=\"mailto:frontline@dynamixsupport.com\" shape=\"rect\" target=\"_blank\">frontline@dynamixsupport.com</a>&gt;<br clear=\"none\" />\r\n<b>Sent:</b> Thursday, April 13, 2023 6:16:30 PM<br clear=\"none\" />\r\n<b>To:</b> Justin Carr &lt;<a href=\"mailto:jcarr@berettasf.com\" shape=\"rect\" target=\"_blank\">jcarr@berettasf.com</a>&gt;<br clear=\"none\" />\r\n<b>Subject:</b> RE: No internet</span></p>\r\n\r\n<div>\r\n<p class=\"MsoNormal\">&nbsp;</p>\r\n</div>\r\n</div>\r\n\r\n<div>\r\n<p class=\"MsoNormal\">Hello Justin,<br clear=\"none\" />\r\n<br clear=\"none\" />\r\nThank you for taking the time to answer my call.<br clear=\"none\" />\r\n<br clear=\"none\" />\r\nCan you please send us the picture/video of the equipment that makes beeping sounds?<br clear=\"none\" />\r\n<br clear=\"none\" />\r\nWe appreciate your patience.<br clear=\"none\" />\r\n<br clear=\"none\" />\r\nRegards,<br clear=\"none\" />\r\nDianah<br clear=\"none\" />\r\n<br clear=\"none\" />\r\n--------------- Original Message ---------------<br clear=\"none\" />\r\n<b>From:</b> Justin Carr [jcarr@berettasf.com]<br clear=\"none\" />\r\n<b>Sent:</b> 4/13/2023, 6:04 PM<br clear=\"none\" />\r\n<b>To:</b> <a href=\"mailto:help@backofthehouseinc.com\" shape=\"rect\" target=\"_blank\">help@backofthehouseinc.com</a><br clear=\"none\" />\r\n<b>Subject:</b> No internet<br clear=\"none\" />\r\n&nbsp;</p>\r\n</div>\r\n</div>\r\n</div>\r\n\r\n<div>\r\n<div>\r\n<p class=\"MsoNormal\">&nbsp;</p>\r\n</div>\r\n\r\n<div>\r\n<div>\r\n<p class=\"MsoNormal\">Hello there,</p>\r\n</div>\r\n\r\n<div>\r\n<p class=\"MsoNormal\">&nbsp;</p>\r\n</div>\r\n\r\n<div>\r\n<p class=\"MsoNormal\">We seem to have lost our internet connection to our store. Can you please help?&nbsp;</p>\r\n</div>\r\n\r\n<div>\r\n<p class=\"MsoNormal\">&nbsp;</p>\r\n</div>\r\n\r\n<div>\r\n<p class=\"MsoNormal\">Thank you,</p>\r\n</div>\r\n\r\n<div id=\"x_x_x_x_x_ms-outlook-mobile-signature\">\r\n<div>\r\n<p class=\"MsoNormal\">&nbsp;</p>\r\n</div>\r\n\r\n<p class=\"MsoNormal\">Get <a href=\"https://aka.ms/o0ukef\" shape=\"rect\" target=\"_blank\">Outlook for iOS</a></p>\r\n</div>\r\n</div>\r\n</div>\r\n\r\n<p class=\"MsoNormal\"><img border=\"0\" height=\"1\" id=\"_x0000_i1034\" src=\"https://dynamix.my.salesforce.com/servlet/servlet.ImageServer?oid=00D700000008yBW&esid=0185w00001GvlhY&from=int\" style=\"width:.0104in;height:.0104in\" width=\"1\" /><img border=\"0\" height=\"1\" id=\"_x0000_i1033\" src=\"https://dynamix.my.salesforce.com/servlet/servlet.ImageServer?oid=00D700000008yBW&esid=0185w00001GvlzX&from=int\" style=\"width:.0104in;height:.0104in\" width=\"1\" /><img border=\"0\" height=\"1\" id=\"_x0000_i1032\" src=\"https://dynamix.my.salesforce.com/servlet/servlet.ImageServer?oid=00D700000008yBW&esid=0185w00001GvlQy&from=int\" style=\"width:.0104in;height:.0104in\" width=\"1\" /><img border=\"0\" height=\"1\" id=\"_x0000_i1031\" src=\"https://dynamix.my.salesforce.com/servlet/servlet.ImageServer?oid=00D700000008yBW&esid=0185w00001Gvq7p&from=int\" style=\"width:.0104in;height:.0104in\" width=\"1\" /><img border=\"0\" id=\"_x0000_i1030\" src=\"https://dynamix.my.salesforce.com/servlet/servlet.ImageServer?oid=00D700000008yBW&esid=0185w00001Gvqi3&from=int\" /></p>\r\n</div>\r\n<img src=\"https://dynamix.my.salesforce.com/servlet/servlet.ImageServer?oid=00D700000008yBW&esid=0185w00001GvuIV&from=ext\"></body>\r\n</html><br><br>','UTF-8',1,0,0,'<YEQLT000000000000000000000000000000000000000000000RT4R9O006dZZfOwZQJy0BDQLt894kQ@sfdc.net>',1,339,1681597180,NULL,'INBOX'),(6,'[\"frontline@dynamixsupport.com\"]','[\"angel@mybluetechnology.com\"]','[\"supportticket@mybluetechnology.com\",\"ndairkee@backofthehouseinc.com\",\"jc@mybluetechnology.com\"]','[]','1681518089','RE: Investigate the Beeping sounds','<html>\r\n<head>\r\n	<title></title>\r\n</head>\r\n<body lang=\"EN-US\" style=\"word-wrap:break-word\"><!--StartFragment -->\r\n<p>Hello Angel,</p>\r\n\r\n<p>Kindly see the bridge information below:</p>\r\n\r\n<p>Conference Bridge Phone # 510-982-2796<br />\r\nParticipant pin # 6694</p>\r\n\r\n<p>Best regards,<br />\r\nDianah</p>\r\n<!--EndFragment -->--------------- Original Message ---------------<br clear=\"none\" />\r\n<b>From:</b> Dynamix Frontline Services [frontline@dynamixsupport.com]<br clear=\"none\" />\r\n<b>Sent:</b> 4/14/2023, 5:13 PM<br clear=\"none\" />\r\n<b>To:</b> jc@mybluetechnology.com<br clear=\"none\" />\r\n<b>Cc:</b> supportticket@mybluetechnology.com; ndairkee@backofthehouseinc.com; angel@mybluetechnology.com<br clear=\"none\" />\r\n<b>Subject:</b> RE: Investigate the Beeping sounds<br clear=\"none\" />\r\n<br clear=\"none\" />\r\nHello JC,<br clear=\"none\" />\r\n<br clear=\"none\" />\r\nThank you for your confirmation.<br clear=\"none\" />\r\n<br clear=\"none\" />\r\nYour assistance is greatly appreciated.<br clear=\"none\" />\r\n<br clear=\"none\" />\r\nRegards,<br clear=\"none\" />\r\nDianah<br clear=\"none\" />\r\n--------------- Original Message ---------------<br clear=\"none\" />\r\n<b>From:</b> [jc@mybluetechnology.com]<br clear=\"none\" />\r\n<b>Sent:</b> 4/14/2023, 4:52 PM<br clear=\"none\" />\r\n<b>To:</b> frontline@dynamixsupport.com; supportticket@mybluetechnology.com<br clear=\"none\" />\r\n<b>Cc:</b> ndairkee@backofthehouseinc.com; angel@mybluetechnology.com<br clear=\"none\" />\r\n<b>Subject:</b> RE: Investigate the Beeping sounds<br clear=\"none\" />\r\n<br clear=\"none\" />\r\n<meta content=\"text/html; charset=utf-8\"><meta content=\"Microsoft Word 15 (filtered medium)\" name=\"Generator\">\r\n<div class=\"WordSection1\">\r\n<p class=\"MsoNormal\">Angel us taking care of this call.</p>\r\n\r\n<p class=\"MsoNormal\">&nbsp;</p>\r\n\r\n<p class=\"MsoNormal\">JC</p>\r\n\r\n<p class=\"MsoNormal\">&nbsp;</p>\r\n\r\n<div>\r\n<div style=\"border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in\">\r\n<p class=\"MsoNormal\"><b>From:</b> Dynamix Frontline Services &lt;frontline@dynamixsupport.com&gt;<br clear=\"none\" />\r\n<b>Sent:</b> Friday, April 14, 2023 11:06 AM<br clear=\"none\" />\r\n<b>To:</b> supportticket@mybluetechnology.com<br clear=\"none\" />\r\n<b>Cc:</b> jc@mybluetechnology.com; ndairkee@backofthehouseinc.com<br clear=\"none\" />\r\n<b>Subject:</b> Re: Investigate the Beeping sounds</p>\r\n</div>\r\n</div>\r\n\r\n<p class=\"MsoNormal\">&nbsp;</p>\r\n\r\n<p class=\"MsoNormal\">Hello Blue Technology,&nbsp;<br clear=\"none\" />\r\n&nbsp;</p>\r\n\r\n<p>We would like to request a technician for the location below:</p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<ul>\r\n	<li style=\"mso-list:l0 level1 lfo1\">Address: 1199 Valencia Street</li>\r\n	<li style=\"mso-list:l0 level1 lfo1\">Date: April 17 at</li>\r\n	<li style=\"mso-list:l0 level1 lfo1\">Time:&nbsp;12noon PST</li>\r\n	<li style=\"mso-list:l0 level1 lfo1\">Access to Store: &nbsp;Granted c/o Kitchen Staff&nbsp;</li>\r\n	<li style=\"mso-list:l0 level1 lfo1\">Dynamix Ref Number: 110134</li>\r\n	<li style=\"mso-list:l0 level1 lfo1\">Device Type: Wired</li>\r\n	<li style=\"mso-list:l0 level1 lfo1\">Connection Type:</li>\r\n	<li style=\"mso-list:l0 level1 lfo1\">Connected to Switch # (Only for new hardware)</li>\r\n</ul>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p>Work Needed:<br clear=\"none\" />\r\nTo check and turn off the beeping sound on the UPS.<br clear=\"none\" />\r\n<br clear=\"none\" />\r\n<br clear=\"none\" />\r\n<br clear=\"none\" />\r\nTroubleshooting Steps taken:<br clear=\"none\" />\r\nRebooted UPS still kept on beeping.&nbsp;</p>\r\n\r\n<p class=\"MsoNormal\"><br clear=\"none\" />\r\n<br clear=\"none\" />\r\n<br clear=\"none\" />\r\n--------------- Original Message ---------------<br clear=\"none\" />\r\n<b>From:</b> Justin Carr [jcarr@berettasf.com]<br clear=\"none\" />\r\n<b>Sent:</b> 4/14/2023, 1:33 PM<br clear=\"none\" />\r\n<b>To:</b> <a href=\"mailto:frontline@dynamixsupport.com\" shape=\"rect\" target=\"_blank\">frontline@dynamixsupport.com</a><br clear=\"none\" />\r\n<b>Subject:</b> Re: Investigate the Beeping sounds<br clear=\"none\" />\r\n<br clear=\"none\" />\r\n&nbsp;</p>\r\n\r\n<div>\r\n<div>\r\n<div>\r\n<div>\r\n<p class=\"MsoNormal\">Hi there,</p>\r\n</div>\r\n\r\n<div>\r\n<p class=\"MsoNormal\">&nbsp;</p>\r\n</div>\r\n\r\n<div>\r\n<p class=\"MsoNormal\">Someone will be at the store after 7am and all day. Our dinner service starts at 5pm.&nbsp;</p>\r\n</div>\r\n\r\n<div>\r\n<p class=\"MsoNormal\">&nbsp;</p>\r\n</div>\r\n\r\n<div>\r\n<p class=\"MsoNormal\">Thank you,</p>\r\n</div>\r\n\r\n<div>\r\n<p class=\"MsoNormal\">&nbsp;</p>\r\n</div>\r\n</div>\r\n</div>\r\n\r\n<div id=\"ms-outlook-mobile-signature\">\r\n<div>\r\n<p class=\"MsoNormal\">&nbsp;</p>\r\n</div>\r\n\r\n<p class=\"MsoNormal\">Get <a href=\"https://aka.ms/o0ukef\" shape=\"rect\" target=\"_blank\">Outlook for iOS</a></p>\r\n</div>\r\n</div>\r\n\r\n<div align=\"center\" class=\"MsoNormal\" style=\"text-align:center\">\r\n<hr align=\"center\" size=\"2\" width=\"98%\" /></div>\r\n\r\n<div id=\"divRplyFwdMsg\">\r\n<p class=\"MsoNormal\"><b><span style=\"color:black\">From:</span></b><span style=\"color:black\"> Dynamix Frontline Services &lt;<a href=\"mailto:frontline@dynamixsupport.com\" shape=\"rect\" target=\"_blank\">frontline@dynamixsupport.com</a>&gt;<br clear=\"none\" />\r\n<b>Sent:</b> Friday, April 14, 2023 10:29:44 AM<br clear=\"none\" />\r\n<b>To:</b> Justin Carr &lt;<a href=\"mailto:jcarr@berettasf.com\" shape=\"rect\" target=\"_blank\">jcarr@berettasf.com</a>&gt;<br clear=\"none\" />\r\n<b>Subject:</b> RE: Investigate the Beeping sounds</span></p>\r\n\r\n<div>\r\n<p class=\"MsoNormal\">&nbsp;</p>\r\n</div>\r\n</div>\r\n\r\n<div>\r\n<p class=\"MsoNormal\">Hello Justin,&nbsp;<br clear=\"none\" />\r\n&nbsp;</p>\r\n\r\n<p>I hope this email finds you well. We are reaching out to schedule a technician to check the UPS to&nbsp; at your store. Can you please let us know the earliest time that an employee will be available to let the technician in on Monday, April 17?</p>\r\n\r\n<p>We understand the importance of minimizing disruption to your operations and we will make every effort to schedule the technician&#39;s visit at a time that is convenient for you. If you have any questions or concerns, please do not hesitate to reach out to us.</p>\r\n\r\n<p class=\"MsoNormal\"><br clear=\"none\" />\r\n<br clear=\"none\" />\r\nRegards,&nbsp;<br clear=\"none\" />\r\nClaudette<br clear=\"none\" />\r\n<br clear=\"none\" />\r\n<br clear=\"none\" />\r\n--------------- Original Message ---------------<br clear=\"none\" />\r\n<b>From:</b> Dynamix Frontline Services [frontline@dynamixsupport.com]<br clear=\"none\" />\r\n<b>Sent:</b> 4/14/2023, 1:48 AM<br clear=\"none\" />\r\n<b>To:</b> <a href=\"mailto:jcarr@berettasf.com\" shape=\"rect\" target=\"_blank\">jcarr@berettasf.com</a><br clear=\"none\" />\r\n<b>Subject:</b> Investigate the Beeping sounds<br clear=\"none\" />\r\n&nbsp;</p>\r\n\r\n<p>Hello Justin,<br clear=\"none\" />\r\n<br clear=\"none\" />\r\nThank you for your response.<br clear=\"none\" />\r\n<br clear=\"none\" />\r\nWe will continue to investigate this further and keep you posted with the next possible action we need to take.<br clear=\"none\" />\r\n<br clear=\"none\" />\r\nWe appreciate your patience.</p>\r\n\r\n<p>Regards,<br clear=\"none\" />\r\nDianah<br clear=\"none\" />\r\n--------------- Original Message ---------------<br clear=\"none\" />\r\n<b>From:</b> Justin Carr [jcarr@berettasf.com]<br clear=\"none\" />\r\n<b>Sent:</b> 4/13/2023, 8:58 PM<br clear=\"none\" />\r\n<b>To:</b> <a href=\"mailto:frontline@dynamixsupport.com\" shape=\"rect\" target=\"_blank\">frontline@dynamixsupport.com</a><br clear=\"none\" />\r\n<b>Subject:</b> Re: No internet<br clear=\"none\" />\r\n&nbsp;</p>\r\n</div>\r\n\r\n<div>\r\n<p class=\"MsoNormal\" style=\"background:white\"><span style=\"font-size:12.0pt;color:black\">Hi there,</span></p>\r\n</div>\r\n\r\n<div>\r\n<p class=\"MsoNormal\" style=\"background:white\"><span style=\"font-size:12.0pt;color:black\">&nbsp;</span></p>\r\n</div>\r\n\r\n<div>\r\n<p class=\"MsoNormal\" style=\"background:white\"><span style=\"font-size:12.0pt;color:black\">I unplugged it and plugged it back in and the beeping persists, i turn off the switch and turn it back on and it is still beeping.</span></p>\r\n</div>\r\n\r\n<div>\r\n<div>\r\n<p class=\"MsoNormal\"><span style=\"font-size:12.0pt;color:black\">&nbsp;</span></p>\r\n</div>\r\n\r\n<div id=\"x_Signature\">\r\n<div>\r\n<div>\r\n<p class=\"MsoNormal\"><span style=\"font-size:12.0pt;color:black\">Justin Carr (He/Him)</span></p>\r\n</div>\r\n\r\n<div>\r\n<p class=\"MsoNormal\"><span style=\"font-size:12.0pt;color:black\">206-660-9578</span></p>\r\n</div>\r\n\r\n<div>\r\n<p class=\"MsoNormal\"><span style=\"font-size:12.0pt;color:black\">Assistant General Manager</span></p>\r\n</div>\r\n\r\n<div>\r\n<p class=\"MsoNormal\"><span style=\"font-size:12.0pt;color:black\">Beretta&nbsp;</span></p>\r\n</div>\r\n\r\n<div>\r\n<p class=\"MsoNormal\"><span style=\"font-size:12.0pt;color:black\">1199 Valencia Street</span></p>\r\n</div>\r\n\r\n<div>\r\n<p class=\"MsoNormal\"><span style=\"font-size:12.0pt;color:black\">San Francisco, CA</span></p>\r\n</div>\r\n\r\n<div>\r\n<p class=\"MsoNormal\"><span style=\"font-size:12.0pt;color:black\">94110</span></p>\r\n</div>\r\n</div>\r\n</div>\r\n</div>\r\n\r\n<div id=\"x_appendonsend\">\r\n<p class=\"MsoNormal\">&nbsp;</p>\r\n</div>\r\n\r\n<div align=\"center\" class=\"MsoNormal\" style=\"text-align:center\">\r\n<hr align=\"center\" size=\"2\" width=\"98%\" /></div>\r\n\r\n<div id=\"x_divRplyFwdMsg\">\r\n<p class=\"MsoNormal\"><b><span style=\"color:black\">From:</span></b><span style=\"color:black\"> Dynamix Frontline Services &lt;<a href=\"mailto:frontline@dynamixsupport.com\" shape=\"rect\" target=\"_blank\">frontline@dynamixsupport.com</a>&gt;<br clear=\"none\" />\r\n<b>Sent:</b> Thursday, April 13, 2023 8:20 PM<br clear=\"none\" />\r\n<b>To:</b> Justin Carr &lt;<a href=\"mailto:jcarr@berettasf.com\" shape=\"rect\" target=\"_blank\">jcarr@berettasf.com</a>&gt;<br clear=\"none\" />\r\n<b>Subject:</b> Re: No internet</span></p>\r\n\r\n<div>\r\n<p class=\"MsoNormal\">&nbsp;</p>\r\n</div>\r\n</div>\r\n\r\n<div>\r\n<p class=\"MsoNormal\">Hello Justin,<br clear=\"none\" />\r\n<br clear=\"none\" />\r\nThank you for your response.<br clear=\"none\" />\r\n<br clear=\"none\" />\r\nWe understand you have an issue with Outlook and we may need to create a separate ticket for it.<br clear=\"none\" />\r\n<br clear=\"none\" />\r\nAnd we need to know if you still have issues with the beeping sounds. Can you please make sure that the modem is not connected to the UPS and follow the steps below:</p>\r\n\r\n<p>1. Unplug and Replug the power adapter<br clear=\"none\" />\r\n2.&nbsp;If the issue persists: While plugged into the power, Turn off and on the power button.<br clear=\"none\" />\r\n<br clear=\"none\" />\r\nPlease let us know how it goes.<br clear=\"none\" />\r\n<br clear=\"none\" />\r\nWe appreciate your patience.<br clear=\"none\" />\r\n<br clear=\"none\" />\r\nRegards,<br clear=\"none\" />\r\nDianah</p>\r\n\r\n<p class=\"MsoNormal\">--------------- Original Message ---------------<br clear=\"none\" />\r\n<b>From:</b> Justin Carr [jcarr@berettasf.com]<br clear=\"none\" />\r\n<b>Sent:</b> 4/13/2023, 7:41 PM<br clear=\"none\" />\r\n<b>To:</b> <a href=\"mailto:frontline@dynamixsupport.com\" shape=\"rect\" target=\"_blank\">frontline@dynamixsupport.com</a><br clear=\"none\" />\r\n<b>Subject:</b> Re: No internet<br clear=\"none\" />\r\n&nbsp;</p>\r\n</div>\r\n\r\n<div>\r\n<div>\r\n<div>\r\n<p class=\"MsoNormal\">The internet seems to be working in the office but it may have been an issue with outlook.&nbsp;</p>\r\n</div>\r\n</div>\r\n\r\n<div id=\"x_x_ms-outlook-mobile-signature\">\r\n<div>\r\n<p class=\"MsoNormal\">&nbsp;</p>\r\n</div>\r\n\r\n<p class=\"MsoNormal\">Get <a href=\"https://aka.ms/o0ukef\" shape=\"rect\" target=\"_blank\">Outlook for iOS</a></p>\r\n</div>\r\n</div>\r\n\r\n<div align=\"center\" class=\"MsoNormal\" style=\"text-align:center\">\r\n<hr align=\"center\" size=\"2\" width=\"98%\" /></div>\r\n\r\n<div id=\"x_x_divRplyFwdMsg\">\r\n<p class=\"MsoNormal\"><b><span style=\"color:black\">From:</span></b><span style=\"color:black\"> Justin Carr &lt;<a href=\"mailto:jcarr@berettasf.com\" shape=\"rect\" target=\"_blank\">jcarr@berettasf.com</a>&gt;<br clear=\"none\" />\r\n<b>Sent:</b> Thursday, April 13, 2023 7:19:01 PM<br clear=\"none\" />\r\n<b>To:</b> Dynamix Frontline Services &lt;<a href=\"mailto:frontline@dynamixsupport.com\" shape=\"rect\" target=\"_blank\">frontline@dynamixsupport.com</a>&gt;<br clear=\"none\" />\r\n<b>Subject:</b> Re: No internet</span></p>\r\n\r\n<div>\r\n<p class=\"MsoNormal\">&nbsp;</p>\r\n</div>\r\n</div>\r\n\r\n<div>\r\n<div>\r\n<div>\r\n<p class=\"MsoNormal\">&nbsp;</p>\r\n</div>\r\n\r\n<div>\r\n<div>\r\n<div>\r\n<p class=\"MsoNormal\">&nbsp;</p>\r\n</div>\r\n</div>\r\n\r\n<div id=\"x_x_x_ms-outlook-mobile-signature\">\r\n<div>\r\n<p class=\"MsoNormal\">&nbsp;</p>\r\n</div>\r\n\r\n<p class=\"MsoNormal\">Get <a href=\"https://aka.ms/o0ukef\" shape=\"rect\" target=\"_blank\">Outlook for iOS</a></p>\r\n</div>\r\n</div>\r\n</div>\r\n\r\n<div align=\"center\" class=\"MsoNormal\" style=\"text-align:center\">\r\n<hr align=\"center\" size=\"2\" width=\"98%\" /></div>\r\n\r\n<div id=\"x_x_x_divRplyFwdMsg\">\r\n<p class=\"MsoNormal\"><b><span style=\"color:black\">From:</span></b><span style=\"color:black\"> Justin Carr &lt;<a href=\"mailto:jcarr@berettasf.com\" shape=\"rect\" target=\"_blank\">jcarr@berettasf.com</a>&gt;<br clear=\"none\" />\r\n<b>Sent:</b> Thursday, April 13, 2023 7:17:38 PM<br clear=\"none\" />\r\n<b>To:</b> Dynamix Frontline Services &lt;<a href=\"mailto:frontline@dynamixsupport.com\" shape=\"rect\" target=\"_blank\">frontline@dynamixsupport.com</a>&gt;<br clear=\"none\" />\r\n<b>Subject:</b> Re: No internet</span></p>\r\n\r\n<div>\r\n<p class=\"MsoNormal\">&nbsp;</p>\r\n</div>\r\n</div>\r\n\r\n<div>\r\n<div>\r\n<div>\r\n<p class=\"MsoNormal\">&nbsp;</p>\r\n</div>\r\n\r\n<div>\r\n<div>\r\n<div>\r\n<p class=\"MsoNormal\">Here a video of the UPS back up battery&nbsp;</p>\r\n</div>\r\n</div>\r\n\r\n<div id=\"x_x_x_x_ms-outlook-mobile-signature\">\r\n<div>\r\n<p class=\"MsoNormal\">&nbsp;</p>\r\n</div>\r\n\r\n<p class=\"MsoNormal\">Get <a href=\"https://aka.ms/o0ukef\" shape=\"rect\" target=\"_blank\">Outlook for iOS</a></p>\r\n</div>\r\n</div>\r\n</div>\r\n\r\n<div align=\"center\" class=\"MsoNormal\" style=\"text-align:center\">\r\n<hr align=\"center\" size=\"2\" width=\"98%\" /></div>\r\n\r\n<div id=\"x_x_x_x_divRplyFwdMsg\">\r\n<p class=\"MsoNormal\"><b><span style=\"color:black\">From:</span></b><span style=\"color:black\"> Dynamix Frontline Services &lt;<a href=\"mailto:frontline@dynamixsupport.com\" shape=\"rect\" target=\"_blank\">frontline@dynamixsupport.com</a>&gt;<br clear=\"none\" />\r\n<b>Sent:</b> Thursday, April 13, 2023 6:16:30 PM<br clear=\"none\" />\r\n<b>To:</b> Justin Carr &lt;<a href=\"mailto:jcarr@berettasf.com\" shape=\"rect\" target=\"_blank\">jcarr@berettasf.com</a>&gt;<br clear=\"none\" />\r\n<b>Subject:</b> RE: No internet</span></p>\r\n\r\n<div>\r\n<p class=\"MsoNormal\">&nbsp;</p>\r\n</div>\r\n</div>\r\n\r\n<div>\r\n<p class=\"MsoNormal\">Hello Justin,<br clear=\"none\" />\r\n<br clear=\"none\" />\r\nThank you for taking the time to answer my call.<br clear=\"none\" />\r\n<br clear=\"none\" />\r\nCan you please send us the picture/video of the equipment that makes beeping sounds?<br clear=\"none\" />\r\n<br clear=\"none\" />\r\nWe appreciate your patience.<br clear=\"none\" />\r\n<br clear=\"none\" />\r\nRegards,<br clear=\"none\" />\r\nDianah<br clear=\"none\" />\r\n<br clear=\"none\" />\r\n--------------- Original Message ---------------<br clear=\"none\" />\r\n<b>From:</b> Justin Carr [jcarr@berettasf.com]<br clear=\"none\" />\r\n<b>Sent:</b> 4/13/2023, 6:04 PM<br clear=\"none\" />\r\n<b>To:</b> <a href=\"mailto:help@backofthehouseinc.com\" shape=\"rect\" target=\"_blank\">help@backofthehouseinc.com</a><br clear=\"none\" />\r\n<b>Subject:</b> No internet<br clear=\"none\" />\r\n&nbsp;</p>\r\n</div>\r\n</div>\r\n</div>\r\n\r\n<div>\r\n<div>\r\n<p class=\"MsoNormal\">&nbsp;</p>\r\n</div>\r\n\r\n<div>\r\n<div>\r\n<p class=\"MsoNormal\">Hello there,</p>\r\n</div>\r\n\r\n<div>\r\n<p class=\"MsoNormal\">&nbsp;</p>\r\n</div>\r\n\r\n<div>\r\n<p class=\"MsoNormal\">We seem to have lost our internet connection to our store. Can you please help?&nbsp;</p>\r\n</div>\r\n\r\n<div>\r\n<p class=\"MsoNormal\">&nbsp;</p>\r\n</div>\r\n\r\n<div>\r\n<p class=\"MsoNormal\">Thank you,</p>\r\n</div>\r\n\r\n<div id=\"x_x_x_x_x_ms-outlook-mobile-signature\">\r\n<div>\r\n<p class=\"MsoNormal\">&nbsp;</p>\r\n</div>\r\n\r\n<p class=\"MsoNormal\">Get <a href=\"https://aka.ms/o0ukef\" shape=\"rect\" target=\"_blank\">Outlook for iOS</a></p>\r\n</div>\r\n</div>\r\n</div>\r\n\r\n<p class=\"MsoNormal\"><img border=\"0\" height=\"1\" id=\"_x0000_i1034\" src=\"https://dynamix.my.salesforce.com/servlet/servlet.ImageServer?oid=00D700000008yBW&esid=0185w00001GvlhY&from=int\" style=\"width:.0104in;height:.0104in\" width=\"1\" /><img border=\"0\" height=\"1\" id=\"_x0000_i1033\" src=\"https://dynamix.my.salesforce.com/servlet/servlet.ImageServer?oid=00D700000008yBW&esid=0185w00001GvlzX&from=int\" style=\"width:.0104in;height:.0104in\" width=\"1\" /><img border=\"0\" height=\"1\" id=\"_x0000_i1032\" src=\"https://dynamix.my.salesforce.com/servlet/servlet.ImageServer?oid=00D700000008yBW&esid=0185w00001GvlQy&from=int\" style=\"width:.0104in;height:.0104in\" width=\"1\" /><img border=\"0\" height=\"1\" id=\"_x0000_i1031\" src=\"https://dynamix.my.salesforce.com/servlet/servlet.ImageServer?oid=00D700000008yBW&esid=0185w00001Gvq7p&from=int\" style=\"width:.0104in;height:.0104in\" width=\"1\" /><img border=\"0\" id=\"_x0000_i1030\" src=\"https://dynamix.my.salesforce.com/servlet/servlet.ImageServer?oid=00D700000008yBW&esid=0185w00001Gvqi3&from=int\" /></p>\r\n</div>\r\n<img src=\"https://dynamix.my.salesforce.com/servlet/servlet.ImageServer?oid=00D700000008yBW&esid=0185w00001GvuIV&from=int\" /><img src=\"https://dynamix.my.salesforce.com/servlet/servlet.ImageServer?oid=00D700000008yBW&esid=0185w00001GvuKg&from=ext\"></body>\r\n</html><br><br>','UTF-8',1,0,0,'<H-cpj000000000000000000000000000000000000000000000RT4RNS00DLA_7y02Sq-SdkHLKPnBqw@sfdc.net>',1,340,1681597181,NULL,'INBOX'),(6,'[\"frontline@dynamixsupport.com\"]','[\"jc@mybluetechnology.com\"]','[\"supportticket@mybluetechnology.com\",\"ndairkee@backofthehouseinc.com\",\"angel@mybluetechnology.com\"]','[]','1681519286','RE: 110064 / Super Duper - Novato / KDS offline, KDS displays wrong time','<html>\r\n<head>\r\n	<title></title>\r\n</head>\r\n<body lang=\"EN-US\" style=\"word-wrap:break-word\">Hello JC,<br clear=\"none\" />\r\n<br clear=\"none\" />\r\nThank you for your confirmation.<br clear=\"none\" />\r\n<br clear=\"none\" />\r\nYour assistance is greatly appreciated.<br clear=\"none\" />\r\n<br clear=\"none\" />\r\nRegards,<br clear=\"none\" />\r\nDianah<br clear=\"none\" />\r\n<br clear=\"none\" />\r\n<br clear=\"none\" />\r\n--------------- Original Message ---------------<br clear=\"none\" />\r\n<b>From:</b> [jc@mybluetechnology.com]<br clear=\"none\" />\r\n<b>Sent:</b> 4/14/2023, 4:51 PM<br clear=\"none\" />\r\n<b>To:</b> frontline@dynamixsupport.com; supportticket@mybluetechnology.com<br clear=\"none\" />\r\n<b>Cc:</b> ndairkee@backofthehouseinc.com; angel@mybluetechnology.com<br clear=\"none\" />\r\n<b>Subject:</b> RE: 110064 / Super Duper - Novato / KDS offline, KDS displays wrong time<br clear=\"none\" />\r\n<br clear=\"none\" />\r\n<meta content=\"text/html; charset=utf-8\"><meta content=\"Microsoft Word 15 (filtered medium)\" name=\"Generator\">\r\n<div class=\"WordSection1\">\r\n<p class=\"MsoNormal\">Yes, Angel is taking care of this call.</p>\r\n\r\n<p class=\"MsoNormal\">&nbsp;</p>\r\n\r\n<p class=\"MsoNormal\">JC</p>\r\n\r\n<p class=\"MsoNormal\">&nbsp;</p>\r\n\r\n<div>\r\n<div style=\"border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in\">\r\n<p class=\"MsoNormal\"><b>From:</b> Dynamix Frontline Services &lt;frontline@dynamixsupport.com&gt;<br clear=\"none\" />\r\n<b>Sent:</b> Friday, April 14, 2023 4:43 PM<br clear=\"none\" />\r\n<b>To:</b> supportticket@mybluetechnology.com; jc@mybluetechnology.com<br clear=\"none\" />\r\n<b>Cc:</b> ndairkee@backofthehouseinc.com<br clear=\"none\" />\r\n<b>Subject:</b> FW: 110064 / Super Duper - Novato / KDS offline, KDS displays wrong time</p>\r\n</div>\r\n</div>\r\n\r\n<p class=\"MsoNormal\">&nbsp;</p>\r\n\r\n<p>Hello JC,</p>\r\n\r\n<p>I am writing to follow up on our request for a tech visit at SD-Novato. Please let us know if we have someone available this on Monday, April 17, 2023, at 7:00 AM PST</p>\r\n\r\n<p>Please see the full details below:</p>\r\n\r\n<p>We would like to request a technician for the location below:</p>\r\n\r\n<p>Address: 5800 Nave Drive, Suite C<br clear=\"none\" />\r\nDate: April 17, 2023 (Monday)<br clear=\"none\" />\r\nTime: 7:00 AM PST<br clear=\"none\" />\r\nAccess to Store: Granted<br clear=\"none\" />\r\nDynamix Ref Number: 110064<br clear=\"none\" />\r\nDevice Type: KDS<br clear=\"none\" />\r\nConnection Type: Wired</p>\r\n\r\n<p>Work Needed:<br clear=\"none\" />\r\n- Check KDS Physical connection why it is offline<br clear=\"none\" />\r\n- Resolved the loading tickets issue<br clear=\"none\" />\r\n- Check KDS displays the wrong time</p>\r\n\r\n<p>Troubleshooting Steps were taken:</p>\r\n\r\n<p>KDS offline:<br clear=\"none\" />\r\n- make sure to select ethernet 1 (RJ 45)<br clear=\"none\" />\r\n- make sure to set Wifi - off</p>\r\n\r\n<p>KDS displays the wrong time<br clear=\"none\" />\r\n- Set the date and time under settings<br clear=\"none\" />\r\n- Time still not showing accurately on the tickets</p>\r\n\r\n<p>Thank you and looking forward to your response.</p>\r\n\r\n<p>Regards,<br clear=\"none\" />\r\nDianah</p>\r\n\r\n<p class=\"MsoNormal\">--------------- Original Message ---------------<br clear=\"none\" />\r\n<b>From:</b> Dynamix Frontline Services [frontline@dynamixsupport.com]<br clear=\"none\" />\r\n<b>Sent:</b> 4/13/2023, 11:39 PM<br clear=\"none\" />\r\n<b>To:</b> <a href=\"mailto:Supportticket@mybluetechnology.com\" shape=\"rect\" target=\"_blank\">Supportticket@mybluetechnology.com</a><br clear=\"none\" />\r\n<b>Cc:</b> <a href=\"mailto:jc@mybluetechnology.com\" shape=\"rect\" target=\"_blank\">jc@mybluetechnology.com</a>; <a href=\"mailto:ndairkee@backofthehouseinc.com\" shape=\"rect\" target=\"_blank\">ndairkee@backofthehouseinc.com</a><br clear=\"none\" />\r\n<b>Subject:</b> 110064 / Super Duper - Novato / KDS offline, KDS displays wrong time<br clear=\"none\" />\r\n&nbsp;</p>\r\n\r\n<p>Hello,<br clear=\"none\" />\r\n<br clear=\"none\" />\r\nI hope all is well.</p>\r\n\r\n<p>We would like to request a technician for the location below:</p>\r\n\r\n<p>Address: 5800 Nave Drive, Suite C<br clear=\"none\" />\r\nDate: April 17, 2023 (Monday)<br clear=\"none\" />\r\nTime: 7:00 AM PST<br clear=\"none\" />\r\nAccess to Store: Granted<br clear=\"none\" />\r\nDynamix Ref Number: 110064<br clear=\"none\" />\r\nDevice Type: KDS<br clear=\"none\" />\r\nConnection Type: Wired</p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p>Work Needed:<br clear=\"none\" />\r\n- Check KDS Physical connection why it is offline<br clear=\"none\" />\r\n- Resolved the loading tickets issue<br clear=\"none\" />\r\n- Check KDS displays the wrong time</p>\r\n\r\n<p>Troubleshooting Steps were taken:</p>\r\n\r\n<p>KDS offline:<br clear=\"none\" />\r\n- make sure to select ethernet 1 (RJ 45)<br clear=\"none\" />\r\n- make sure to set Wifi - off</p>\r\n\r\n<p>KDS displays the wrong time<br clear=\"none\" />\r\n- Set the date and time under settings<br clear=\"none\" />\r\n- Time still not showing accurately on the tickets</p>\r\n\r\n<p>Thank you and looking forward to your response.</p>\r\n\r\n<p>Regards,<br clear=\"none\" />\r\nDianah</p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p class=\"MsoNormal\"><img border=\"0\" height=\"1\" id=\"_x0000_i1026\" src=\"https://dynamix.my.salesforce.com/servlet/servlet.ImageServer?oid=00D700000008yBW&esid=0185w00001GvmI1&from=int\" style=\"width:.0104in;height:.0104in\" width=\"1\" /><img border=\"0\" height=\"1\" id=\"_x0000_i1025\" src=\"https://dynamix.my.salesforce.com/servlet/servlet.ImageServer?oid=00D700000008yBW&esid=0185w00001GvtuU&from=int\" style=\"width:.0104in;height:.0104in\" width=\"1\" /></p>\r\n</div>\r\n<img src=\"https://dynamix.my.salesforce.com/servlet/servlet.ImageServer?oid=00D700000008yBW&esid=0185w00001GvtrO&from=ext\"></body>\r\n</html><br><br>','UTF-8',1,0,0,'<7Dg2F000000000000000000000000000000000000000000000RT4SL000mFuAIxKKTZSXkoOjrgnzww@sfdc.net>',1,341,1681597181,NULL,'INBOX'),(6,'[\"frontline@dynamixsupport.com\"]','[\"angel@mybluetechnology.com\"]','[\"supportticket@mybluetechnology.com\",\"ndairkee@backofthehouseinc.com\",\"jc@mybluetechnology.com\"]','[]','1681519336','RE: 110064 / Super Duper - Novato / KDS offline, KDS displays wrong time','<html>\r\n<head>\r\n	<title></title>\r\n</head>\r\n<body lang=\"EN-US\" style=\"word-wrap:break-word\">\r\n<p>Hello Angel,</p>\r\n\r\n<p>Kindly see the bridge information below:</p>\r\n\r\n<p>Conference Bridge Phone # 510-982-2796<br clear=\"none\" />\r\nParticipant pin # 6694</p>\r\n\r\n<p>Best regards,<br clear=\"none\" />\r\nDianah</p>\r\n--------------- Original Message ---------------<br clear=\"none\" />\r\n<b>From:</b> Dynamix Frontline Services [frontline@dynamixsupport.com]<br clear=\"none\" />\r\n<b>Sent:</b> 4/14/2023, 5:41 PM<br clear=\"none\" />\r\n<b>To:</b> jc@mybluetechnology.com<br clear=\"none\" />\r\n<b>Cc:</b> supportticket@mybluetechnology.com; ndairkee@backofthehouseinc.com; angel@mybluetechnology.com<br clear=\"none\" />\r\n<b>Subject:</b> RE: 110064 / Super Duper - Novato / KDS offline, KDS displays wrong time<br clear=\"none\" />\r\n<br clear=\"none\" />\r\nHello JC,<br clear=\"none\" />\r\n<br clear=\"none\" />\r\nThank you for your confirmation.<br clear=\"none\" />\r\n<br clear=\"none\" />\r\nYour assistance is greatly appreciated.<br clear=\"none\" />\r\n<br clear=\"none\" />\r\nRegards,<br clear=\"none\" />\r\nDianah<br clear=\"none\" />\r\n<br clear=\"none\" />\r\n<br clear=\"none\" />\r\n--------------- Original Message ---------------<br clear=\"none\" />\r\n<b>From:</b> [jc@mybluetechnology.com]<br clear=\"none\" />\r\n<b>Sent:</b> 4/14/2023, 4:51 PM<br clear=\"none\" />\r\n<b>To:</b> frontline@dynamixsupport.com; supportticket@mybluetechnology.com<br clear=\"none\" />\r\n<b>Cc:</b> ndairkee@backofthehouseinc.com; angel@mybluetechnology.com<br clear=\"none\" />\r\n<b>Subject:</b> RE: 110064 / Super Duper - Novato / KDS offline, KDS displays wrong time<br clear=\"none\" />\r\n<br clear=\"none\" />\r\n<meta content=\"text/html; charset=utf-8\"><meta content=\"Microsoft Word 15 (filtered medium)\" name=\"Generator\">\r\n<div class=\"WordSection1\">\r\n<p class=\"MsoNormal\">Yes, Angel is taking care of this call.</p>\r\n\r\n<p class=\"MsoNormal\">&nbsp;</p>\r\n\r\n<p class=\"MsoNormal\">JC</p>\r\n\r\n<p class=\"MsoNormal\">&nbsp;</p>\r\n\r\n<div>\r\n<div style=\"border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in\">\r\n<p class=\"MsoNormal\"><b>From:</b> Dynamix Frontline Services &lt;frontline@dynamixsupport.com&gt;<br clear=\"none\" />\r\n<b>Sent:</b> Friday, April 14, 2023 4:43 PM<br clear=\"none\" />\r\n<b>To:</b> supportticket@mybluetechnology.com; jc@mybluetechnology.com<br clear=\"none\" />\r\n<b>Cc:</b> ndairkee@backofthehouseinc.com<br clear=\"none\" />\r\n<b>Subject:</b> FW: 110064 / Super Duper - Novato / KDS offline, KDS displays wrong time</p>\r\n</div>\r\n</div>\r\n\r\n<p class=\"MsoNormal\">&nbsp;</p>\r\n\r\n<p>Hello JC,</p>\r\n\r\n<p>I am writing to follow up on our request for a tech visit at SD-Novato. Please let us know if we have someone available this on Monday, April 17, 2023, at 7:00 AM PST</p>\r\n\r\n<p>Please see the full details below:</p>\r\n\r\n<p>We would like to request a technician for the location below:</p>\r\n\r\n<p>Address: 5800 Nave Drive, Suite C<br clear=\"none\" />\r\nDate: April 17, 2023 (Monday)<br clear=\"none\" />\r\nTime: 7:00 AM PST<br clear=\"none\" />\r\nAccess to Store: Granted<br clear=\"none\" />\r\nDynamix Ref Number: 110064<br clear=\"none\" />\r\nDevice Type: KDS<br clear=\"none\" />\r\nConnection Type: Wired</p>\r\n\r\n<p>Work Needed:<br clear=\"none\" />\r\n- Check KDS Physical connection why it is offline<br clear=\"none\" />\r\n- Resolved the loading tickets issue<br clear=\"none\" />\r\n- Check KDS displays the wrong time</p>\r\n\r\n<p>Troubleshooting Steps were taken:</p>\r\n\r\n<p>KDS offline:<br clear=\"none\" />\r\n- make sure to select ethernet 1 (RJ 45)<br clear=\"none\" />\r\n- make sure to set Wifi - off</p>\r\n\r\n<p>KDS displays the wrong time<br clear=\"none\" />\r\n- Set the date and time under settings<br clear=\"none\" />\r\n- Time still not showing accurately on the tickets</p>\r\n\r\n<p>Thank you and looking forward to your response.</p>\r\n\r\n<p>Regards,<br clear=\"none\" />\r\nDianah</p>\r\n\r\n<p class=\"MsoNormal\">--------------- Original Message ---------------<br clear=\"none\" />\r\n<b>From:</b> Dynamix Frontline Services [frontline@dynamixsupport.com]<br clear=\"none\" />\r\n<b>Sent:</b> 4/13/2023, 11:39 PM<br clear=\"none\" />\r\n<b>To:</b> <a href=\"mailto:Supportticket@mybluetechnology.com\" shape=\"rect\" target=\"_blank\">Supportticket@mybluetechnology.com</a><br clear=\"none\" />\r\n<b>Cc:</b> <a href=\"mailto:jc@mybluetechnology.com\" shape=\"rect\" target=\"_blank\">jc@mybluetechnology.com</a>; <a href=\"mailto:ndairkee@backofthehouseinc.com\" shape=\"rect\" target=\"_blank\">ndairkee@backofthehouseinc.com</a><br clear=\"none\" />\r\n<b>Subject:</b> 110064 / Super Duper - Novato / KDS offline, KDS displays wrong time<br clear=\"none\" />\r\n&nbsp;</p>\r\n\r\n<p>Hello,<br clear=\"none\" />\r\n<br clear=\"none\" />\r\nI hope all is well.</p>\r\n\r\n<p>We would like to request a technician for the location below:</p>\r\n\r\n<p>Address: 5800 Nave Drive, Suite C<br clear=\"none\" />\r\nDate: April 17, 2023 (Monday)<br clear=\"none\" />\r\nTime: 7:00 AM PST<br clear=\"none\" />\r\nAccess to Store: Granted<br clear=\"none\" />\r\nDynamix Ref Number: 110064<br clear=\"none\" />\r\nDevice Type: KDS<br clear=\"none\" />\r\nConnection Type: Wired</p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p>Work Needed:<br clear=\"none\" />\r\n- Check KDS Physical connection why it is offline<br clear=\"none\" />\r\n- Resolved the loading tickets issue<br clear=\"none\" />\r\n- Check KDS displays the wrong time</p>\r\n\r\n<p>Troubleshooting Steps were taken:</p>\r\n\r\n<p>KDS offline:<br clear=\"none\" />\r\n- make sure to select ethernet 1 (RJ 45)<br clear=\"none\" />\r\n- make sure to set Wifi - off</p>\r\n\r\n<p>KDS displays the wrong time<br clear=\"none\" />\r\n- Set the date and time under settings<br clear=\"none\" />\r\n- Time still not showing accurately on the tickets</p>\r\n\r\n<p>Thank you and looking forward to your response.</p>\r\n\r\n<p>Regards,<br clear=\"none\" />\r\nDianah</p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p class=\"MsoNormal\"><img border=\"0\" height=\"1\" id=\"_x0000_i1026\" src=\"https://dynamix.my.salesforce.com/servlet/servlet.ImageServer?oid=00D700000008yBW&esid=0185w00001GvmI1&from=int\" style=\"width:.0104in;height:.0104in\" width=\"1\" /><img border=\"0\" height=\"1\" id=\"_x0000_i1025\" src=\"https://dynamix.my.salesforce.com/servlet/servlet.ImageServer?oid=00D700000008yBW&esid=0185w00001GvtuU&from=int\" style=\"width:.0104in;height:.0104in\" width=\"1\" /></p>\r\n</div>\r\n<img src=\"https://dynamix.my.salesforce.com/servlet/servlet.ImageServer?oid=00D700000008yBW&esid=0185w00001GvtrO&from=int\" /><img src=\"https://dynamix.my.salesforce.com/servlet/servlet.ImageServer?oid=00D700000008yBW&esid=0185w00001GvuQZ&from=ext\"></body>\r\n</html><br><br>','UTF-8',1,0,0,'<UEXmR000000000000000000000000000000000000000000000RT4SMF009tG1uz4TSbmLexvDvNLGuA@sfdc.net>',1,342,1681597181,NULL,'INBOX'),(6,'[\"jc@mybluetechnology.com\"]','[\"supportticket@mybluetechnology.com\"]','[]','[]','1681521307','FW: 110064 / Super Duper - Novato / KDS offline, KDS displays wrong time','<html xmlns:v=\"urn:schemas-microsoft-com:vml\" xmlns:o=\"urn:schemas-microsoft-com:office:office\" xmlns:w=\"urn:schemas-microsoft-com:office:word\" xmlns:m=\"http://schemas.microsoft.com/office/2004/12/omml\" xmlns=\"http://www.w3.org/TR/REC-html40\"><head><meta http-equiv=Content-Type content=\"text/html; charset=utf-8\"><meta name=Generator content=\"Microsoft Word 15 (filtered medium)\"><!--[if !mso]><style>v\\:* {behavior:url(#default#VML);}\r\no\\:* {behavior:url(#default#VML);}\r\nw\\:* {behavior:url(#default#VML);}\r\n.shape {behavior:url(#default#VML);}\r\n</style><![endif]--><style><!--\r\n/* Font Definitions */\r\n@font-face\r\n	{font-family:\"Cambria Math\";\r\n	panose-1:2 4 5 3 5 4 6 3 2 4;}\r\n@font-face\r\n	{font-family:Calibri;\r\n	panose-1:2 15 5 2 2 2 4 3 2 4;}\r\n/* Style Definitions */\r\np.MsoNormal, li.MsoNormal, div.MsoNormal\r\n	{margin:0in;\r\n	font-size:11.0pt;\r\n	font-family:\"Calibri\",sans-serif;}\r\na:link, span.MsoHyperlink\r\n	{mso-style-priority:99;\r\n	color:blue;\r\n	text-decoration:underline;}\r\nspan.EmailStyle20\r\n	{mso-style-type:personal-reply;\r\n	font-family:\"Calibri\",sans-serif;\r\n	color:windowtext;}\r\n.MsoChpDefault\r\n	{mso-style-type:export-only;\r\n	font-size:10.0pt;}\r\n@page WordSection1\r\n	{size:8.5in 11.0in;\r\n	margin:1.0in 1.0in 1.0in 1.0in;}\r\ndiv.WordSection1\r\n	{page:WordSection1;}\r\n--></style><!--[if gte mso 9]><xml>\r\n<o:shapedefaults v:ext=\"edit\" spidmax=\"1026\" />\r\n</xml><![endif]--><!--[if gte mso 9]><xml>\r\n<o:shapelayout v:ext=\"edit\">\r\n<o:idmap v:ext=\"edit\" data=\"1\" />\r\n</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple style=\'word-wrap:break-word\'><div class=WordSection1><p class=MsoNormal><o:p>&nbsp;</o:p></p><p class=MsoNormal><o:p>&nbsp;</o:p></p><div><div style=\'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in\'><p class=MsoNormal><b>From:</b> Dynamix Frontline Services &lt;frontline@dynamixsupport.com&gt; <br><b>Sent:</b> Friday, April 14, 2023 5:42 PM<br><b>To:</b> angel@mybluetechnology.com<br><b>Cc:</b> supportticket@mybluetechnology.com; ndairkee@backofthehouseinc.com; jc@mybluetechnology.com<br><b>Subject:</b> RE: 110064 / Super Duper - Novato / KDS offline, KDS displays wrong time<o:p></o:p></p></div></div><p class=MsoNormal><o:p>&nbsp;</o:p></p><p>Hello Angel,<o:p></o:p></p><p>Kindly see the bridge information below:<o:p></o:p></p><p>Conference Bridge Phone # 510-982-2796<br>Participant pin # 6694<o:p></o:p></p><p>Best regards,<br>Dianah<o:p></o:p></p><p class=MsoNormal>--------------- Original Message ---------------<br><b>From:</b> Dynamix Frontline Services [frontline@dynamixsupport.com]<br><b>Sent:</b> 4/14/2023, 5:41 PM<br><b>To:</b> <a href=\"mailto:jc@mybluetechnology.com\">jc@mybluetechnology.com</a><br><b>Cc:</b> <a href=\"mailto:supportticket@mybluetechnology.com\">supportticket@mybluetechnology.com</a>; <a href=\"mailto:ndairkee@backofthehouseinc.com\">ndairkee@backofthehouseinc.com</a>; <a href=\"mailto:angel@mybluetechnology.com\">angel@mybluetechnology.com</a><br><b>Subject:</b> RE: 110064 / Super Duper - Novato / KDS offline, KDS displays wrong time<br><br>Hello JC,<br><br>Thank you for your confirmation.<br><br>Your assistance is greatly appreciated.<br><br>Regards,<br>Dianah<br><br><br>--------------- Original Message ---------------<br><b>From:</b> [jc@mybluetechnology.com]<br><b>Sent:</b> 4/14/2023, 4:51 PM<br><b>To:</b> <a href=\"mailto:frontline@dynamixsupport.com\">frontline@dynamixsupport.com</a>; <a href=\"mailto:supportticket@mybluetechnology.com\">supportticket@mybluetechnology.com</a><br><b>Cc:</b> <a href=\"mailto:ndairkee@backofthehouseinc.com\">ndairkee@backofthehouseinc.com</a>; <a href=\"mailto:angel@mybluetechnology.com\">angel@mybluetechnology.com</a><br><b>Subject:</b> RE: 110064 / Super Duper - Novato / KDS offline, KDS displays wrong time<br><br><br><o:p></o:p></p><div><p class=MsoNormal style=\'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto\'>Yes, Angel is taking care of this call.<o:p></o:p></p><p class=MsoNormal style=\'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto\'>&nbsp;<o:p></o:p></p><p class=MsoNormal style=\'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto\'>JC<o:p></o:p></p><p class=MsoNormal style=\'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto\'>&nbsp;<o:p></o:p></p><div><div style=\'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in\'><p class=MsoNormal style=\'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto\'><b>From:</b> Dynamix Frontline Services &lt;<a href=\"mailto:frontline@dynamixsupport.com\">frontline@dynamixsupport.com</a>&gt;<br><b>Sent:</b> Friday, April 14, 2023 4:43 PM<br><b>To:</b> <a href=\"mailto:supportticket@mybluetechnology.com\">supportticket@mybluetechnology.com</a>; <a href=\"mailto:jc@mybluetechnology.com\">jc@mybluetechnology.com</a><br><b>Cc:</b> <a href=\"mailto:ndairkee@backofthehouseinc.com\">ndairkee@backofthehouseinc.com</a><br><b>Subject:</b> FW: 110064 / Super Duper - Novato / KDS offline, KDS displays wrong time<o:p></o:p></p></div></div><p class=MsoNormal style=\'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto\'>&nbsp;<o:p></o:p></p><p>Hello JC,<o:p></o:p></p><p>I am writing to follow up on our request for a tech visit at SD-Novato. Please let us know if we have someone available this on Monday, April 17, 2023, at 7:00 AM PST<o:p></o:p></p><p>Please see the full details below:<o:p></o:p></p><p>We would like to request a technician for the location below:<o:p></o:p></p><p>Address: 5800 Nave Drive, Suite C<br>Date: April 17, 2023 (Monday)<br>Time: 7:00 AM PST<br>Access to Store: Granted<br>Dynamix Ref Number: 110064<br>Device Type: KDS<br>Connection Type: Wired<o:p></o:p></p><p>Work Needed:<br>- Check KDS Physical connection why it is offline<br>- Resolved the loading tickets issue<br>- Check KDS displays the wrong time<o:p></o:p></p><p>Troubleshooting Steps were taken:<o:p></o:p></p><p>KDS offline:<br>- make sure to select ethernet 1 (RJ 45)<br>- make sure to set Wifi - off<o:p></o:p></p><p>KDS displays the wrong time<br>- Set the date and time under settings<br>- Time still not showing accurately on the tickets<o:p></o:p></p><p>Thank you and looking forward to your response.<o:p></o:p></p><p>Regards,<br>Dianah<o:p></o:p></p><p class=MsoNormal style=\'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto\'>--------------- Original Message ---------------<br><b>From:</b> Dynamix Frontline Services [frontline@dynamixsupport.com]<br><b>Sent:</b> 4/13/2023, 11:39 PM<br><b>To:</b> <a href=\"mailto:Supportticket@mybluetechnology.com\" target=\"_blank\">Supportticket@mybluetechnology.com</a><br><b>Cc:</b> <a href=\"mailto:jc@mybluetechnology.com\" target=\"_blank\">jc@mybluetechnology.com</a>; <a href=\"mailto:ndairkee@backofthehouseinc.com\" target=\"_blank\">ndairkee@backofthehouseinc.com</a><br><b>Subject:</b> 110064 / Super Duper - Novato / KDS offline, KDS displays wrong time<br>&nbsp;<o:p></o:p></p><p>Hello,<br><br>I hope all is well.<o:p></o:p></p><p>We would like to request a technician for the location below:<o:p></o:p></p><p>Address: 5800 Nave Drive, Suite C<br>Date: April 17, 2023 (Monday)<br>Time: 7:00 AM PST<br>Access to Store: Granted<br>Dynamix Ref Number: 110064<br>Device Type: KDS<br>Connection Type: Wired<o:p></o:p></p><p>&nbsp;<o:p></o:p></p><p>Work Needed:<br>- Check KDS Physical connection why it is offline<br>- Resolved the loading tickets issue<br>- Check KDS displays the wrong time<o:p></o:p></p><p>Troubleshooting Steps were taken:<o:p></o:p></p><p>KDS offline:<br>- make sure to select ethernet 1 (RJ 45)<br>- make sure to set Wifi - off<o:p></o:p></p><p>KDS displays the wrong time<br>- Set the date and time under settings<br>- Time still not showing accurately on the tickets<o:p></o:p></p><p>Thank you and looking forward to your response.<o:p></o:p></p><p>Regards,<br>Dianah<o:p></o:p></p><p>&nbsp;<o:p></o:p></p><p class=MsoNormal style=\'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto\'><img border=0 width=1 height=1 style=\'width:.0104in;height:.0104in\' id=\"_x0000_i1028\" src=\"https://dynamix.my.salesforce.com/servlet/servlet.ImageServer?oid=00D700000008yBW&amp;esid=0185w00001GvmI1&amp;from=int\"><img border=0 width=1 height=1 style=\'width:.0104in;height:.0104in\' id=\"_x0000_i1027\" src=\"https://dynamix.my.salesforce.com/servlet/servlet.ImageServer?oid=00D700000008yBW&amp;esid=0185w00001GvtuU&amp;from=int\"><o:p></o:p></p></div><p class=MsoNormal><img border=0 width=1 height=1 style=\'width:.0104in;height:.0104in\' id=\"_x0000_i1026\" src=\"https://dynamix.my.salesforce.com/servlet/servlet.ImageServer?oid=00D700000008yBW&amp;esid=0185w00001GvtrO&amp;from=int\"><img border=0 id=\"_x0000_i1025\" src=\"https://dynamix.my.salesforce.com/servlet/servlet.ImageServer?oid=00D700000008yBW&amp;esid=0185w00001GvuQZ&amp;from=ext\"><o:p></o:p></p></div></body></html><br><br>','utf-8',1,0,0,'<009a01d96f37$b6be9cd0$243bd670$@mybluetechnology.com>',1,344,1681597182,NULL,'INBOX'),(6,'[\"frontline@dynamixsupport.com\"]','[\"supportticket@mybluetechnology.com\"]','[\"jc@mybluetechnology.com\",\"ndairkee@backofthehouseinc.com\"]','[]','1681534670','110152 / Wildseed Palo Alto / Investigate Grill printer not printing / FWLD002-KP-GRILL','<html>\r\n<head>\r\n	<title></title>\r\n</head>\r\n<body><!--StartFragment -->\r\n<p>Hello,<br />\r\n<br />\r\nI hope all is well.</p>\r\n\r\n<p>We would like to request a technician for the location below:</p>\r\n\r\n<p>Address: 855 El Camino Real #110, Palo Alto, CA 94301<br />\r\nDate: April 17, 2023 (Monday)<br />\r\nTime: 9:00 AM PST<br />\r\nAccess to Store: Granted<br />\r\nDynamix Ref Number: 110152<br />\r\nDevice Type: Grill Printer<br />\r\nConnection Type: Wired</p>\r\n\r\n<p>Work Needed:</p>\r\n\r\n<p>- check the Grill printer&#39;s physical connection<br />\r\n- check the Grill printer set up<br />\r\n- use the backup printer if needed<br />\r\n- test functionality and make sure that the GRILL printer is working</p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p>Troubleshooting Steps were taken:<br />\r\n- Check the connection<br />\r\n- power cycle the printer<br />\r\n- print a test page - able to print a test page<br />\r\n- still shows offline on the terminal<br />\r\n- use the backup printer - still no printing</p>\r\n<!--EndFragment --><!--StartFragment -->\r\n\r\n<p>Please confirm the availability of the schedule.</p>\r\n\r\n<p>Thank you.<br />\r\n<br />\r\nKind Regards,<br />\r\nDianah</p>\r\n<!--EndFragment --><img src=\"https://dynamix.my.salesforce.com/servlet/servlet.ImageServer?oid=00D700000008yBW&esid=0185w00001Gvujq&from=ext\"></body>\r\n</html><br><br>','UTF-8',1,0,0,'<7CnDm000000000000000000000000000000000000000000000RT54GD00DJS5d7AvSPCj3nRX2dtjMQ@sfdc.net>',1,345,1681597183,NULL,'INBOX'),(6,'[\"ggozzer@mybluetechnology.com\"]','[\"supportticket@mybluetechnology.com\"]','[]','[]','1681595420','Test','<html xmlns:v=\"urn:schemas-microsoft-com:vml\" xmlns:o=\"urn:schemas-microsoft-com:office:office\" xmlns:w=\"urn:schemas-microsoft-com:office:word\" xmlns:m=\"http://schemas.microsoft.com/office/2004/12/omml\" xmlns=\"http://www.w3.org/TR/REC-html40\"><head><meta http-equiv=Content-Type content=\"text/html; charset=us-ascii\"><meta name=Generator content=\"Microsoft Word 15 (filtered medium)\"><style><!--\r\n/* Font Definitions */\r\n@font-face\r\n	{font-family:\"Cambria Math\";\r\n	panose-1:2 4 5 3 5 4 6 3 2 4;}\r\n@font-face\r\n	{font-family:\"Microsoft Yi Baiti\";\r\n	panose-1:3 0 5 0 0 0 0 0 0 0;}\r\n/* Style Definitions */\r\np.MsoNormal, li.MsoNormal, div.MsoNormal\r\n	{margin:0in;\r\n	font-size:11.0pt;\r\n	font-family:\"Calibri\",sans-serif;\r\n	mso-ligatures:standardcontextual;}\r\nspan.EmailStyle17\r\n	{mso-style-type:personal-compose;\r\n	font-family:\"Microsoft Yi Baiti\";\r\n	color:windowtext;}\r\n.MsoChpDefault\r\n	{mso-style-type:export-only;\r\n	font-family:\"Calibri\",sans-serif;\r\n	mso-ligatures:standardcontextual;}\r\n@page WordSection1\r\n	{size:8.5in 11.0in;\r\n	margin:1.0in 1.0in 1.0in 1.0in;}\r\ndiv.WordSection1\r\n	{page:WordSection1;}\r\n--></style><!--[if gte mso 9]><xml>\r\n<o:shapedefaults v:ext=\"edit\" spidmax=\"1026\" />\r\n</xml><![endif]--><!--[if gte mso 9]><xml>\r\n<o:shapelayout v:ext=\"edit\">\r\n<o:idmap v:ext=\"edit\" data=\"1\" />\r\n</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=\"#0563C1\" vlink=\"#954F72\" style=\'word-wrap:break-word\'><div class=WordSection1><p class=MsoNormal><span style=\'font-size:14.0pt;font-family:\"Microsoft Yi Baiti\"\'>test<o:p></o:p></span></p></div></body></html><br><br>','us-ascii',1,0,0,'<000801d96fe4$457ee130$d07ca390$@mybluetechnology.com>',1,346,1681597183,NULL,'INBOX');

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