Ticket ID : 272&lt;br&gt;Ticket Title : Wildseed Palo Alto / Printer Replacement&lt;br&gt;&lt;br&gt;
								Dear Ismodes JC,&lt;br&gt;&lt;br&gt;
								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;
								Ticket No : TKT000085&lt;br&gt;
								Status : Closed&lt;br&gt;
								Category : Small Problem&lt;br&gt;
								Severity : Minor&lt;br&gt;
								Priority : Normal&lt;br&gt;&lt;br&gt;
								Description : &lt;br&gt;Hello,&lt;br /&gt;
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We would like to request a technician for the location below:&lt;br /&gt;
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Address: 855 El Camino Real #110&lt;br /&gt;
Date: April 24, 2023 (Monday)&lt;br /&gt;
Time: 9:00 AM PST&lt;br /&gt;
Access to Store: Granted&lt;br /&gt;
Dynamix Ref Number: 110291&lt;br /&gt;
Device Type: Grill Printer /&lt;br /&gt;
Connection Type: Ethernet connection&lt;br /&gt;
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Work Needed:&lt;br /&gt;
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- Check the Network connection of the printer since it will not pick up the correct IP address&lt;br /&gt;
- Verify that the printer is getting a correct IP address&lt;br /&gt;
- Run a test order and confirm that the printer is working&lt;br /&gt;
- Make sure the label is added to the replacement device&lt;br /&gt;
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Troubleshooting Steps were taken:&lt;br /&gt;
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&middot; Checked printer connections and reboot&lt;br /&gt;
&middot; Performed test printer- it worked but could not print from the terminal&lt;br /&gt;
&middot; Performed Hard Reset&lt;br /&gt;
&middot; Checked backend settings and verified It&rsquo;s routed to the correct printer&lt;br /&gt;
&middot; Since it was still not working, rerouted to another printer and it worked.&lt;br /&gt;
&middot; Replace the defective printer and after installing the replacement printer, still not printing&lt;br /&gt;
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Thank you and looking forward to your response.&lt;br /&gt;
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Kind Regards,&lt;br /&gt;
Dianah&lt;br&gt;&lt;br&gt;
								Solution : &lt;br&gt;
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								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;