Hello,

I hope all is well.

We would like to request a technician for the location below:

Address: 855 El Camino Real #110, Palo Alto, CA 94301
Date: April 17, 2023 (Monday)
Time: 9:00 AM PST
Access to Store: Granted
Dynamix Ref Number: 110152
Device Type: Grill Printer
Connection Type: Wired

Work Needed:

- check the Grill printer&#039;s physical connection
- check the Grill printer set up
- use the backup printer if needed
- test functionality and make sure that the GRILL printer is working

 

Troubleshooting Steps were taken:
- Check the connection
- power cycle the printer
- print a test page - able to print a test page
- still shows offline on the terminal
- use the backup printer - still no printing

Please confirm the availability of the schedule.

Thank you.

Kind Regards,
Dianah