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<body data-gr-ext-installed="" data-new-gr-c-s-check-loaded="14.1030.0">Dear Dalrymple Yann,<br />
<br />
<br />
There is an update to:<br />
<br />
Ticket ID : 263<br />
Ticket Title : The Bird Hayes / Reset AV Matrix<br />
<br />
<br />
Ticket No : TKT000081<br />
Status : Closed<br />
Category : Small Problem<br />
Severity : Minor<br />
Priority : Normal<br />
<br />
Description :<br />
Hello Team, <br />
<br />
We would like to request a technician for the location below: <br />
<br />
Address: 406 Hayes Street<br />
Date:Time:  10AM PST 4/17/2023 (Monday) or Tomorrow<br />
Access to Store: Dining<br />
Dynamix Ref Number: 00110135<br />
Device Type: TV <br />
Connection Type: Wired<br />
<br />
Work Needed:<br />
Task 1: Reset AV Matrix / Matrix receiver for TV number 4<br />
Task 2: Test if the TV can play other channels/movies<br />
<br />
Regards,<br />
Jeremy.<br />
<br />
Solution :<br />
Arrived on site at 9:55 am<br />
Located the TV with the stated issue.  Tv #4 has signal but not maching channel as stated<br />
Jumped on the Bridge<br />
Guy (After Work Bar GM) arrived on site<br />
Explain to him what I suppose to do while on site<br />
Told him I'm about to reboot the Matrix for the Bar Tv's<br />
Rebooted the Matrix in the Network room<br />
Disconnecred and reconnected HDMI connection to Matrix at TV<br />
Spoke with Jeremy on the Bridge and explained to him what I had done but told him I would provide details in my report<br />
TV #4 is back but still with incorrect channel<br />
Tested TV #8 using the Samsung remote to change channel (which seems to control the rest of the TV's which I change channel and other TV's on the Matrix) except for TV #4<br />
Decide to use the Comcast remote and TV #4 respond to switching channels<br />
Match the channel of TV #4 with TV #8 (again, that TV seems to control the Matrix Channels) and all TV's are now on the same channel<br />
Did a few more test and I can get get all Matrix TV's on the same channel included TV #4<br />
Ask Guy to test it himself and he is able to have TV #4 matching the rest of the other Matrix TV's using a Samsung remote (used the one labelled Matrix)<br />
Talked with Guy and explain to him that different TV's have various imput (Matrix connection/some with Apple TV's and some with Comcast boxes) and that Nuranne and I worked on a document that clarify which TV's has what specific device connected to each TV's along with the HDMI imputs and I suggested if Nuranne can email Guy so they have the TV's connection nformation on site (information is not accessible to me at this time) which could be useful when needed. <br />
Ask if Guy had any additional questions and if we was comfortable with the process and he said he was<br />
Ask Jeremy if he had any more questions and he said no so I left the Bridge<br />
Left the site <br />
<br />
<br />
<br />
Regards,<br />
<span style="font-size: 20px;"><strong>JC</strong></span><br />
<span style="font-family: verdana, geneva, sans-serif;">BLUE TECHNOLOGY<br />
Support Administrator</span><grammarly-desktop-integration data-grammarly-shadow-root="true"></grammarly-desktop-integration></body>
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