Ticket ID : 109&lt;br&gt;Ticket Title : 108817 and 108825 / Super Duper &ndash; Metreon / Printer not printing and No sound on their Music&lt;br&gt;&lt;br&gt;
								Dear Dalrymple Yann,&lt;br&gt;&lt;br&gt;
								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;
								Ticket No : TKT000039&lt;br&gt;
								Status : Closed&lt;br&gt;
								Category : Small Problem&lt;br&gt;
								Severity : Minor&lt;br&gt;
								Priority : Normal&lt;br&gt;&lt;br&gt;
								Description : &lt;br&gt;&lt;br&gt;&lt;br&gt;
								Solution : &lt;br&gt;Hello Blue Technology,&lt;br /&gt;
 &lt;br /&gt;
We would like to request a technician for the location below:&lt;br /&gt;
&lt;br /&gt;
&middot;     Address: 783 Mission Street, San Francisco CA 94103&lt;br /&gt;
&lt;br /&gt;
&middot;     Date: March 8, 2023 (Wednesday)&lt;br /&gt;
&lt;br /&gt;
&middot;     Time: 8:00 AM PST&lt;br /&gt;
&lt;br /&gt;
&middot;     Access to Store:  Granted c/o Janitor&lt;br /&gt;
&lt;br /&gt;
&middot;     Dynamix Ref Number: 108817 and 108825&lt;br /&gt;
&lt;br /&gt;
 &lt;br /&gt;
Work Needed:&lt;br /&gt;
Task 1: Check the printer&#039;s physical connection  &lt;br /&gt;
Task 2: Check Kiosk connectivity&lt;br /&gt;
Task 3: Run a test order and confirm that the printer is working&lt;br /&gt;
Task 4: Check Music for no sounds&lt;br /&gt;
 &lt;br /&gt;
Troubleshooting Steps were taken:&lt;br /&gt;
Restarted the kiosk - no go&lt;br /&gt;
Power cycle the printer - no go&lt;br /&gt;
Check physical connection&lt;br /&gt;
Cables are firmly connected&lt;br /&gt;
Then tried the backup printer - no go&lt;br /&gt;
Printed test page &ndash; ok&lt;br /&gt;
Check Kiosk&#039;s network settings:&lt;br /&gt;
Wi-fi off&lt;br /&gt;
Ethernet 0 (USB-C)&lt;br /&gt;
Ethernet 1 (RJ-45)&lt;br /&gt;
IP: 192.168.192.222&lt;br /&gt;
Tried printing from Kiosk 1 it will print to SSUP05-RP-K01 instead of SSUP05-RP-TE1&lt;br /&gt;
On Music system:&lt;br /&gt;
Check if its on mute - no&lt;br /&gt;
Check volume - still no go&lt;br /&gt;
&lt;br /&gt;
Please let us know if you have any questions.
								&lt;br&gt;&lt;br&gt;
								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;