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<body data-gr-ext-installed="" data-new-gr-c-s-check-loaded="14.1030.0">Dear Dalrymple Yann,<br />
<br />
<br />
There is an update to:<br />
<br />
Ticket ID : 94<br />
Ticket Title : 108064 / Flores Union / Printer Routing Issue<br />
<br />
<br />
Ticket No : TKT000024<br />
Status : Closed<br />
Category : Small Problem<br />
Severity : Minor<br />
Priority : Normal<br />
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Description :<br />
Hello Blue Technology,<br />
<br />
 <br />
<br />
We would like to request a technician for the location below:<br />
<br />
Address: 2030 Union Street, 94123 San Francisco CA<br />
Time: Between 9:00 AM - 11:30 AM PST <br />
Date: February 8, 2023<br />
Access to Store: Granted c/o GM<br />
Dynamix Ref Number: 108064<br />
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<br />
Task:<br />
<br />
Check the Bar printer and use the backup printer if needed<br />
Check all other printers if it is routed correctly<br />
Test all the printers and make sure tickets are printing to the correct printer<br />
 <br />
<br />
 <br />
<br />
Troubleshooting steps were taken on the Bar Printer:<br />
<br />
power cycle the bar printer - done<br />
unplugged and replugged the ethernet cable - done<br />
tried to print - no go<br />
printed a test page - done<br />
printed a feed test page - no IP address found<br />
 <br />
<br />
Thank you for your assistance.<br />
<br />
 <br />
<br />
 <br />
<br />
Regards,<br />
<br />
Dianah<br />
<br />
Solution :<br />
Worked wiith Dynamix Support to resolve Bar				<br />
printer issue.  Spend a lot of time on bridge waiting				<br />
for Dynamix Support to do their work on their side				<br />
Includes travel time <br />
<br />
<br />
<br />
Regards,<br />
<span style="font-size: 20px;"><strong>JC</strong></span><br />
<span style="font-family: verdana, geneva, sans-serif;">BLUE TECHNOLOGY<br />
Support Administrator</span><grammarly-desktop-integration data-grammarly-shadow-root="true"></grammarly-desktop-integration></body>
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