Ticket ID : 104<br>Ticket Title : 00108672 / Delarosa Yerba Buena / Printer issue<br><br>
								Dear Ismodes JC,<br><br>
								The Ticket is replied the details are :<br><br>
								Ticket No : TKT000034<br>
								Status : Closed<br>
								Category : Small Problem<br>
								Severity : Minor<br>
								Priority : Normal<br><br>
								Description : <br><br><br>
								Solution : <br>Adding Troubleshooting steps done:<br />
<br />
Check Physical connection: power and ethernet cable – firmly connected<br />
The green light is on at the ethernet port<br />
Test print – ok<br />
Tried printing from the POS – no go<br />
Power cycle the printer – done<br />
Tried printing again – still no go<br />
Locate the reset button and tried to print – no IP address<br />
Check for the backup printer<br />
They have the TP 200 printer<br />
Tried to connect the printer but still not printing and still no IP address upon printing the test print<br />
<br />
Please let us know if you have other questions.<br />
<br />
Regards,<br />
Dianah
								<br><br>
								Regards<br>Support Administrator<br><br>