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<body data-gr-ext-installed="" data-new-gr-c-s-check-loaded="14.1030.0">Dear Dalrymple Yann,<br />
<br />
<br />
There is an update to:<br />
<br />
Ticket ID : 447<br />
Ticket Title : Urgent: Super Duper Laurel Village /  Network Down<br />
<br />
<br />
Ticket No : TKT000109<br />
Status : Open<br />
Category : Big Problem<br />
Severity : Critical<br />
Priority : High<br />
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Description :<br />
We would like to request a technician for the location below:<br />
  <br />
•	Address: 3401 California Street<br />
•	Date & Time: ASAP, Today<br />
•	Access to Store:  Granted c/o Kitchen Staff <br />
•	Dynamix Ref Number: 00111239<br />
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Work Needed:<br />
<br />
Task 1: identify the root cause of the internet connection issue and provide solution for resolution.<br />
<br />
Solution :<br />
Recap of Service Call:<br />
Arrived on site at 8:30 am<br />
Called Greg directly as directed<br />
Explain to him what I saw on site and he asked me to power cycle the POE Injector that connects to the Verizon Antenna on the roof which was connected to the Secondary internet on the Meraki Router<br />
After the reboot was done, internet came back on but only on certain VLAN<br />
Greg corrected that but we still had connectivity issues<br />
Greg asked me to power down the AT&T Modem which was connected to the the Primary WAN.  When I did that, the Internet came back on on all VLAN<br />
Checked the Toast system that appaered to be online.  Manager on site confirmed that all Toast equipment including the Hand Haelds were working<br />
The only problem left on site is the Ceridian which would not connect to the Wifi SSID (BOHTC)<br />
I suggested to connect to another SSID to get it online but I did not get the authorization<br />
I asked for the BOHTC SSID Password so I could test it on my laptop but I was not given the information <br />
For additional information, the AT&T Ciena is live but has a SFP Connector that cannot be connected as the VLAN Switch does not have a Fiber Port<br />
Greg told me he was going to arrange for me to pick a Converter from Corporate but I receive no follow-up as of 12:30 pm PST. <br />
Another visit is possibly being requested for May 25th in the morning but no confirmation yet.<br />
If confirmed, I need an early appointment (7:30 am start) as I have a 9:00 am appointment already scheduled for the 25th.    <br />
Left the store at 9:30 am to get to my next scheduled appointment.<br />
Thank you. <br />
<br />
<br />
<br />
Regards,<br />
<span style="font-size: 20px;"><strong>JC</strong></span><br />
<span style="font-family: verdana, geneva, sans-serif;">BLUE TECHNOLOGY<br />
Support Administrator</span><grammarly-desktop-integration data-grammarly-shadow-root="true"></grammarly-desktop-integration></body>
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