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<p>Hello JC,</p>

<p>I am writing to follow up on our request for a tech visit at SD-Novato. Please let us know if we have someone available this on Monday, April 17, 2023, at 7:00 AM PST</p>

<p>Please see the full details below:</p>

<p>We would like to request a technician for the location below:</p>

<p>Address: 5800 Nave Drive, Suite C<br clear="none" />
Date: April 17, 2023 (Monday)<br clear="none" />
Time: 7:00 AM PST<br clear="none" />
Access to Store: Granted<br clear="none" />
Dynamix Ref Number: 110064<br clear="none" />
Device Type: KDS<br clear="none" />
Connection Type: Wired</p>

<p>Work Needed:<br clear="none" />
- Check KDS Physical connection why it is offline<br clear="none" />
- Resolved the loading tickets issue<br clear="none" />
- Check KDS displays the wrong time</p>

<p>Troubleshooting Steps were taken:</p>

<p>KDS offline:<br clear="none" />
- make sure to select ethernet 1 (RJ 45)<br clear="none" />
- make sure to set Wifi - off</p>

<p>KDS displays the wrong time<br clear="none" />
- Set the date and time under settings<br clear="none" />
- Time still not showing accurately on the tickets</p>

<p>Thank you and looking forward to your response.</p>

<p>Regards,<br clear="none" />
Dianah</p>
--------------- Original Message ---------------<br clear="none" />
<b>From:</b> Dynamix Frontline Services [frontline@dynamixsupport.com]<br clear="none" />
<b>Sent:</b> 4/13/2023, 11:39 PM<br clear="none" />
<b>To:</b> Supportticket@mybluetechnology.com<br clear="none" />
<b>Cc:</b> jc@mybluetechnology.com; ndairkee@backofthehouseinc.com<br clear="none" />
<b>Subject:</b> 110064 / Super Duper - Novato / KDS offline, KDS displays wrong time<br clear="none" />
&nbsp;
<p>Hello,<br clear="none" />
<br clear="none" />
I hope all is well.</p>

<p>We would like to request a technician for the location below:</p>

<p>Address: 5800 Nave Drive, Suite C<br clear="none" />
Date: April 17, 2023 (Monday)<br clear="none" />
Time: 7:00 AM PST<br clear="none" />
Access to Store: Granted<br clear="none" />
Dynamix Ref Number: 110064<br clear="none" />
Device Type: KDS<br clear="none" />
Connection Type: Wired</p>

<p>&nbsp;</p>

<p>Work Needed:<br clear="none" />
- Check KDS Physical connection why it is offline<br clear="none" />
- Resolved the loading tickets issue<br clear="none" />
- Check KDS displays the wrong time</p>

<p>Troubleshooting Steps were taken:</p>

<p>KDS offline:<br clear="none" />
- make sure to select ethernet 1 (RJ 45)<br clear="none" />
- make sure to set Wifi - off</p>

<p>KDS displays the wrong time<br clear="none" />
- Set the date and time under settings<br clear="none" />
- Time still not showing accurately on the tickets</p>

<p>Thank you and looking forward to your response.</p>

<p>Regards,<br clear="none" />
Dianah</p>

<p>&nbsp;</p>
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