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&lt;body data-gr-ext-installed=&quot;&quot; data-new-gr-c-s-check-loaded=&quot;14.1029.0&quot;&gt;Dear Dalrymple Yann,&lt;br /&gt;
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There is an update to:&lt;br /&gt;
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Ticket ID : 401&lt;br /&gt;
Ticket Title : Installation of replacement KDS FWLD002-KDS-001&lt;br /&gt;
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Ticket No : TKT000106&lt;br /&gt;
Status : Closed&lt;br /&gt;
Category : Other Problem&lt;br /&gt;
Severity : Minor&lt;br /&gt;
Priority : Normal&lt;br /&gt;
&lt;br /&gt;
Description :&lt;br /&gt;
We would like to request a technician for the location below:&lt;br /&gt;
  &lt;br /&gt;
&bull;	Address: 855 El Camino Real #110&lt;br /&gt;
&bull;	Date: May 15&lt;br /&gt;
&bull;	Time: 9:30AM AM PST&lt;br /&gt;
&bull;	Access to Store:  Granted c/o Manager &lt;br /&gt;
&bull;	Dynamix Ref Number: 110888&lt;br /&gt;
&bull;	Device Type: KDS &lt;br /&gt;
&bull;	Connection Type: Hardwired&lt;br /&gt;
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Work Needed: &lt;br /&gt;
1. Remove the defective KDS with label  FWLD002-KDS-001&lt;br /&gt;
2. Install and set up the replacement KDS &lt;br /&gt;
3. Put the label  FWLD002-KDS-001 &lt;br /&gt;
4.Check the EXPO printer with label  FWLD002-KP-EXPO because it&#039;s printing and not getting an IP address. &lt;br /&gt;
5. Drop off the defective KDS &lt;br /&gt;
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Troubleshooting Steps Done: &lt;br /&gt;
KDS:&lt;br /&gt;
&bull;	Check ports from the KDS&lt;br /&gt;
&bull;	Tried Different ethernet cable&lt;br /&gt;
&bull;	It will not stay connected not unless the KDS will place upside down&lt;br /&gt;
Printer:&lt;br /&gt;
&bull;	Print test page - No ip&lt;br /&gt;
&bull;	check the physical connection&lt;br /&gt;
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Regards, &lt;br /&gt;
Claudette&lt;br /&gt;
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Solution :&lt;br /&gt;
To all,&lt;br /&gt;
Report from Wildseed Palo Alto.  There is a new process that JC wanted me to see about accessing the Ticket # but to a prior commitment on Friday, I was not able to participate.  So here is the report.&lt;br /&gt;
Got on site and jumped on the Bridge and spoke with Manager Daniel who showed me where the new KDS was located so I could install it&lt;br /&gt;
Daniel gave me some information on how some changes to the network cables were made from the last time I was on site&lt;br /&gt;
I removed the old KDS and proceeded to install the new one&lt;br /&gt;
Alexandra provided me the needed Toast User and Password for that specific site in order to complete the installation&lt;br /&gt;
Alexandra jumped of the Bridge has she was assisting another tech apparently was I worked towards the instalaltion of the new KDS&lt;br /&gt;
Nate called me directly and he was the new technician assisgned to the call since Alexandra was helping some other tech&lt;br /&gt;
Manager Daniel indicated the the old Patch Panel Port #8 was used to connected to the KDS had given him problems and he had connected to old KDS to the 8 Port Switch instead which started to work again after he did so.&lt;br /&gt;
I used that same cable and I was able to connect to the Network (so the KDS is now connected to the 8 Port Switch as well)&lt;br /&gt;
I proceeded to to test Patch Panel Port #8 and it was defective as well so I can confirm it cannot be used&lt;br /&gt;
Nate assigned a new IP address to the KDS and I validated.  &lt;br /&gt;
I completed the instalaltion of the KDS and I had Manager Daniel test it to confirm it was fully functioning.  &lt;br /&gt;
Then I checked the Expo Printer and I could see that it was given me an IP address which matched the setting that Nate had&lt;br /&gt;
Manager Daniel showed me a picture he took last Friday which showed the NO IP was assigned to that printer when he tested it&lt;br /&gt;
Proceeded to clean up old cables and re-organized current cables on the hot line&lt;br /&gt;
Took pictures as requested by Nate of the Patch Panel Portsthat are accessible on the Hot line (working and not working)&lt;br /&gt;
On the very right side of the Bar are Port 4 &amp; 5.  They are both working (Patch Panel Port #4 is connected to the Bar Orders printer and Patch Patch Panel Port #5 is connected to the 8 Port Switch on the Hot Line &lt;br /&gt;
Based on what I see on the Patch Panel in the office, there should be Patch Panel Port #6, #8, #9 and #10 but I beleive all of those are behind the hot line equipment and not accessible.  I have not been able to locate them myself&lt;br /&gt;
Patch Panel Port #7, #8 and #11 are visible but all of them do not have a clean connection when I tested them so they cannot be used&lt;br /&gt;
Effectively, you only have Patch Panel Ports #4 and #5 (actually usuable and accessible) and the 8 Port Switch on the Hot Line.&lt;br /&gt;
See attached pictures&lt;br /&gt;
Physical label on the KDS was added as well&lt;br /&gt;
Before leaving, I had Manager Daniel test all printers just to make sure and he confirmed all was working&lt;br /&gt;
Left the site at 11:30 am.&lt;br /&gt;
Thank you. &lt;br /&gt;
&lt;br /&gt;
Regards,&lt;br /&gt;
&lt;span style=&quot;font-size: 20px;&quot;&gt;&lt;strong&gt;JC&lt;/strong&gt;&lt;/span&gt;&lt;br /&gt;
&lt;span style=&quot;font-family: verdana, geneva, sans-serif;&quot;&gt;BLUE TECHNOLOGY&lt;br /&gt;
Support Administrator&lt;/span&gt;&lt;/body&gt;
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