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&lt;body data-gr-ext-installed=&quot;&quot; data-new-gr-c-s-check-loaded=&quot;14.1029.0&quot;&gt;Dear Dalrymple Yann,&lt;br /&gt;
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There is an update to:&lt;br /&gt;
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Ticket ID : 371&lt;br /&gt;
Ticket Title : 110388/Wildseed Palo Alto/Remove 6 Port Switch&lt;br /&gt;
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Ticket No : TKT000098&lt;br /&gt;
Status : Closed&lt;br /&gt;
Category : Small Problem&lt;br /&gt;
Severity : Minor&lt;br /&gt;
Priority : Normal&lt;br /&gt;
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Description :&lt;br /&gt;
Hello, &lt;br /&gt;
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  &lt;br /&gt;
We would like to request a technician for the location below: &lt;br /&gt;
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Address: 855 El Camino Real #110 &lt;br /&gt;
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Date: April 26, 2023 (Wednesday) &lt;br /&gt;
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Time: 07:00 AM PST &lt;br /&gt;
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Access to Store:  TBD &lt;br /&gt;
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Dynamix Ref Number: 110291 &lt;br /&gt;
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Device Type: 6 Port Switch&lt;br /&gt;
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Solution :&lt;br /&gt;
To all, &lt;br /&gt;
Recap from Service Call: &lt;br /&gt;
Arrived on site and called the Bridge &lt;br /&gt;
Started checking the available Ports on the kitchen line (Ports 4, 54, 7,8 and 11)  &lt;br /&gt;
Port 4 and Port 5 tested fine &lt;br /&gt;
Port 7 is where the Switch was connected to &lt;br /&gt;
Port 8 had been fixed has the Kitchen KDS was connected to that Port &lt;br /&gt;
Port 11 was still bad &lt;br /&gt;
Then proceeded to connect the KP Bar to Port 4 &lt;br /&gt;
Connected on the Switch as well to Port 4 &lt;br /&gt;
Tested it with technician who could see it online &lt;br /&gt;
Removed the cable that was used to connect to the 8 Port Switch &lt;br /&gt;
Explain to technician that they were not enough Ports available to remove the 8 Port Switch connected to Port 7 &lt;br /&gt;
Port 2 of the 8 Port Switch is connected to the Expo printer &lt;br /&gt;
Port 3 is connected to the Pantry printer &lt;br /&gt;
Port 5 is connected to the Grill printer &lt;br /&gt;
I could not locate Patch Panel Port 9 and 10 on the Hot line and they are probably behind the hotline shelves (which is extremely to move to see where those Ports might be located at &lt;br /&gt;
Port 9 and Port 10 were covered on the Patch Panel in the Rack for some reasons which I do not know &lt;br /&gt;
It would be my recommendation to send to send Access Cabling to fix Port 11 and locate Port 9 and 10 to test them as well so we can actually remove the temporary Switch  &lt;br /&gt;
When that portion of the work was done, I worked with Dynamix Support on the Toast equipment identification and a specific Excel sheet will be provided separately &lt;br /&gt;
I had the restaurant Manager checked the Toast system before leaving to validate that everything was working as expected &lt;br /&gt;
Left the site at about 11:00 am &lt;br /&gt;
Thank you. &lt;br /&gt;
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Regards,&lt;br /&gt;
&lt;span style=&quot;font-size: 20px;&quot;&gt;&lt;strong&gt;JC&lt;/strong&gt;&lt;/span&gt;&lt;br /&gt;
&lt;span style=&quot;font-family: verdana, geneva, sans-serif;&quot;&gt;BLUE TECHNOLOGY&lt;br /&gt;
Support Administrator&lt;/span&gt;&lt;/body&gt;
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