Ticket ID : 109<br>Ticket Title : 108817 and 108825 / Super Duper – Metreon / Printer not printing and No sound on their Music<br><br>
								Dear Dalrymple Yann,<br><br>
								The Ticket is replied the details are :<br><br>
								Ticket No : TKT000039<br>
								Status : Closed<br>
								Category : Small Problem<br>
								Severity : Minor<br>
								Priority : Normal<br><br>
								Description : <br><br><br>
								Solution : <br>Hello Blue Technology,<br />
 <br />
We would like to request a technician for the location below:<br />
<br />
·     Address: 783 Mission Street, San Francisco CA 94103<br />
<br />
·     Date: March 8, 2023 (Wednesday)<br />
<br />
·     Time: 8:00 AM PST<br />
<br />
·     Access to Store:  Granted c/o Janitor<br />
<br />
·     Dynamix Ref Number: 108817 and 108825<br />
<br />
 <br />
Work Needed:<br />
Task 1: Check the printer's physical connection  <br />
Task 2: Check Kiosk connectivity<br />
Task 3: Run a test order and confirm that the printer is working<br />
Task 4: Check Music for no sounds<br />
 <br />
Troubleshooting Steps were taken:<br />
Restarted the kiosk - no go<br />
Power cycle the printer - no go<br />
Check physical connection<br />
Cables are firmly connected<br />
Then tried the backup printer - no go<br />
Printed test page – ok<br />
Check Kiosk's network settings:<br />
Wi-fi off<br />
Ethernet 0 (USB-C)<br />
Ethernet 1 (RJ-45)<br />
IP: 192.168.192.222<br />
Tried printing from Kiosk 1 it will print to SSUP05-RP-K01 instead of SSUP05-RP-TE1<br />
On Music system:<br />
Check if its on mute - no<br />
Check volume - still no go<br />
<br />
Please let us know if you have any questions.
								<br><br>
								Regards<br>Support Administrator<br><br>