Ticket ID : 295&lt;br&gt;Ticket Title : nvestigate why kitchen printers wouldn&#039;t print&lt;br&gt;&lt;br&gt;
								Dear Dalrymple Yann,&lt;br&gt;&lt;br&gt;
								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;
								Ticket No : TKT000092&lt;br&gt;
								Status : Open&lt;br&gt;
								Category : Big Problem&lt;br&gt;
								Severity : Major&lt;br&gt;
								Priority : High&lt;br&gt;&lt;br&gt;
								Description : &lt;br&gt;We would like to request a technician for the location below:&lt;br /&gt;
 &lt;br /&gt;
Address: 855 El Camino Real #110&lt;br /&gt;
Date: May 8&lt;br /&gt;
Time: Today, Asap&lt;br /&gt;
Access to Store:  Granted c/o GM&lt;br /&gt;
Dynamix Ref Number: 110763&lt;br /&gt;
Connection Type: Wired&lt;br /&gt;
Work Needed:&lt;br /&gt;
Task 1: To make sure all kitchen Toast printers will print, Grill FWLD002-KP-GRILL, Pantry FWLD002-KP-PANTRY and Expo FWLD002-KP-EXPO.&lt;br /&gt;
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Troubleshooting Steps Done: &lt;br /&gt;
1. On Meraki it showed that modem is online. &lt;br /&gt;
2. Pinged IP addresses: Grill: 192.168.192.170 = 100 Packet loss &lt;br /&gt;
Pantry:  192.168.192.172 = 100 Packet Loss&lt;br /&gt;
Expo: 192.168.192.173 = 100 Packet Loss&lt;br /&gt;
3. Rebooted the printers&lt;br /&gt;
4. Reset the printers and it did print the IP address&lt;br /&gt;
Grill: 192.168.192.168&lt;br /&gt;
Pantry:  192.168.192.172&lt;br /&gt;
Expo: 192.168.192.168&lt;br /&gt;
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Regards, &lt;br /&gt;
Claudette&lt;br&gt;&lt;br&gt;
								Solution : &lt;br&gt;
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								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;