Ticket ID : 257&lt;br&gt;Ticket Title : Investigate Terminal Printer and Back-up printer not working- Receipts rerouted to Kiosk Printer&lt;br&gt;&lt;br&gt;
								Dear Solorzano Angel,&lt;br&gt;&lt;br&gt;
								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;
								Ticket No : TKT000080&lt;br&gt;
								Status : Closed&lt;br&gt;
								Category : Small Problem&lt;br&gt;
								Severity : Minor&lt;br&gt;
								Priority : Normal&lt;br&gt;&lt;br&gt;
								Description : &lt;br&gt;Hello,&lt;br /&gt;
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We would like to request a technician for the location below:&lt;br /&gt;
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Address: 2304 Market Street&lt;br /&gt;
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Date: April 17, 2023 (Monday)&lt;br /&gt;
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Time: TBD&lt;br /&gt;
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Access to Store:  Granted c/o Staff &lt;br /&gt;
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Dynamix Ref Number: 110153&lt;br /&gt;
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Device Type: Printer&lt;br /&gt;
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Connection Type: Hardwired&lt;br /&gt;
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Work Needed:&lt;br /&gt;
Task 1: Check the connection and setup of the printer &lt;br /&gt;
Task 2: Check the back-up printer connection and setup&lt;br /&gt;
Task 3: Test functionality and confirm that both old and back-up printers are working&lt;br /&gt;
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Troubleshooting Steps taken:&lt;br /&gt;
Checked printer connections are reboot&lt;br /&gt;
Performed test printer- it worked but could not print from the termina&lt;br /&gt;
Receipts were rerouted and printed on the Kiosk printer&lt;br /&gt;
Performed Hard Reset&lt;br /&gt;
Checked backend settings and assigned right IP address to the back-up printer&lt;br /&gt;
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Thank you,&lt;br /&gt;
Christine&lt;br&gt;&lt;br&gt;
								Solution : &lt;br&gt;
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								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;