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<body lang="EN-US" style="word-wrap:break-word">Hello JC,<br clear="none" />
<br clear="none" />
Thank you for your confirmation.<br clear="none" />
<br clear="none" />
Your assistance is greatly appreciated.<br clear="none" />
<br clear="none" />
Regards,<br clear="none" />
Dianah<br clear="none" />
<br clear="none" />
<br clear="none" />
--------------- Original Message ---------------<br clear="none" />
<b>From:</b> [jc@mybluetechnology.com]<br clear="none" />
<b>Sent:</b> 4/14/2023, 4:51 PM<br clear="none" />
<b>To:</b> frontline@dynamixsupport.com; supportticket@mybluetechnology.com<br clear="none" />
<b>Cc:</b> ndairkee@backofthehouseinc.com; angel@mybluetechnology.com<br clear="none" />
<b>Subject:</b> RE: 110064 / Super Duper - Novato / KDS offline, KDS displays wrong time<br clear="none" />
<br clear="none" />
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<p class="MsoNormal">Yes, Angel is taking care of this call.</p>

<p class="MsoNormal">&nbsp;</p>

<p class="MsoNormal">JC</p>

<p class="MsoNormal">&nbsp;</p>

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<p class="MsoNormal"><b>From:</b> Dynamix Frontline Services &lt;frontline@dynamixsupport.com&gt;<br clear="none" />
<b>Sent:</b> Friday, April 14, 2023 4:43 PM<br clear="none" />
<b>To:</b> supportticket@mybluetechnology.com; jc@mybluetechnology.com<br clear="none" />
<b>Cc:</b> ndairkee@backofthehouseinc.com<br clear="none" />
<b>Subject:</b> FW: 110064 / Super Duper - Novato / KDS offline, KDS displays wrong time</p>
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<p class="MsoNormal">&nbsp;</p>

<p>Hello JC,</p>

<p>I am writing to follow up on our request for a tech visit at SD-Novato. Please let us know if we have someone available this on Monday, April 17, 2023, at 7:00 AM PST</p>

<p>Please see the full details below:</p>

<p>We would like to request a technician for the location below:</p>

<p>Address: 5800 Nave Drive, Suite C<br clear="none" />
Date: April 17, 2023 (Monday)<br clear="none" />
Time: 7:00 AM PST<br clear="none" />
Access to Store: Granted<br clear="none" />
Dynamix Ref Number: 110064<br clear="none" />
Device Type: KDS<br clear="none" />
Connection Type: Wired</p>

<p>Work Needed:<br clear="none" />
- Check KDS Physical connection why it is offline<br clear="none" />
- Resolved the loading tickets issue<br clear="none" />
- Check KDS displays the wrong time</p>

<p>Troubleshooting Steps were taken:</p>

<p>KDS offline:<br clear="none" />
- make sure to select ethernet 1 (RJ 45)<br clear="none" />
- make sure to set Wifi - off</p>

<p>KDS displays the wrong time<br clear="none" />
- Set the date and time under settings<br clear="none" />
- Time still not showing accurately on the tickets</p>

<p>Thank you and looking forward to your response.</p>

<p>Regards,<br clear="none" />
Dianah</p>

<p class="MsoNormal">--------------- Original Message ---------------<br clear="none" />
<b>From:</b> Dynamix Frontline Services [frontline@dynamixsupport.com]<br clear="none" />
<b>Sent:</b> 4/13/2023, 11:39 PM<br clear="none" />
<b>To:</b> <a href="mailto:Supportticket@mybluetechnology.com" shape="rect" target="_blank">Supportticket@mybluetechnology.com</a><br clear="none" />
<b>Cc:</b> <a href="mailto:jc@mybluetechnology.com" shape="rect" target="_blank">jc@mybluetechnology.com</a>; <a href="mailto:ndairkee@backofthehouseinc.com" shape="rect" target="_blank">ndairkee@backofthehouseinc.com</a><br clear="none" />
<b>Subject:</b> 110064 / Super Duper - Novato / KDS offline, KDS displays wrong time<br clear="none" />
&nbsp;</p>

<p>Hello,<br clear="none" />
<br clear="none" />
I hope all is well.</p>

<p>We would like to request a technician for the location below:</p>

<p>Address: 5800 Nave Drive, Suite C<br clear="none" />
Date: April 17, 2023 (Monday)<br clear="none" />
Time: 7:00 AM PST<br clear="none" />
Access to Store: Granted<br clear="none" />
Dynamix Ref Number: 110064<br clear="none" />
Device Type: KDS<br clear="none" />
Connection Type: Wired</p>

<p>&nbsp;</p>

<p>Work Needed:<br clear="none" />
- Check KDS Physical connection why it is offline<br clear="none" />
- Resolved the loading tickets issue<br clear="none" />
- Check KDS displays the wrong time</p>

<p>Troubleshooting Steps were taken:</p>

<p>KDS offline:<br clear="none" />
- make sure to select ethernet 1 (RJ 45)<br clear="none" />
- make sure to set Wifi - off</p>

<p>KDS displays the wrong time<br clear="none" />
- Set the date and time under settings<br clear="none" />
- Time still not showing accurately on the tickets</p>

<p>Thank you and looking forward to your response.</p>

<p>Regards,<br clear="none" />
Dianah</p>

<p>&nbsp;</p>

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