To all,
Recap of Support Call:
I was called around 5:15 pm to go to After Work Bar to fix what I believe was a sound issue.  When I got on site which was by 6:00 pm, Monica explained to me that all the TV's were on both Matrix but the TV's in the back and in the Front did not appeared to be synchronized.  My only suggestion was that both Matrix boxes would need to be reset but beings it was 6:00 pm and the bar was full of customers, rebooting both Matrix could become a disaster so no action were taken at that time.  I was also told that an outside TV was not working as well but I established that the end connection had been damaged again (once again, the connection was left unprotected from the box so another termination will need to  be done and I did not have the necessary tools to take care of it since that specific information was not provided before going on site.
It's extremity important that Management address the problem of those outside RG45 connection left unprotected at the end of the days even though specific boxes have been setup so the terminations can be protected at all times when not used.  This will be the third time I have to redo the end outside and eventually I will run out of cable and a new run will need to take place at a much larger cost to After Work Bar when it should never have been necessary in the first place.
Thank you