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<body data-gr-ext-installed="" data-new-gr-c-s-check-loaded="14.1030.0">Dear Dalrymple Yann,<br />
<br />
<br />
There is an update to:<br />
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Ticket ID : 74<br />
Ticket Title : SD Serramonte SDWAN equipment pickup<br />
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<br />
Ticket No : TKT000005<br />
Status : Closed<br />
Category : Other Problem<br />
Severity : Minor<br />
Priority : Normal<br />
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Description :<br />
Hello Blue Technology, <br />
<br />
<br />
We would like to request a technician for the location below:<br />
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<br />
Address: 3 Serramonte Center, Space #662 Dally City- SD Serramonte<br />
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Date:  April 5, 2023<br />
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Time: 7:45 AM PST<br />
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Access to Store:  Granted c/o Kitchen Staff<br />
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Dynamix Ref Number: 109856<br />
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Device Type: SDWAN equipment<br />
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 <br />
<br />
Work Needed:<br />
 Task 1: Prio to heading To Serramonte, kindly proceed to 2030 Union St. to retrieve the keys that have been left in the lockbox situated at the back of the stairs at 2030 Union St.<br />
Task 2: Record the equipment information being picked up by Comcast schedule between 8-10 AM which includes : 2 device Advantech and  Cradlepoint  of  3 Serramonte Center, Space #662<br />
<br />
<br />
Regards, <br />
Alexandra<br />
<br />
Solution :<br />
Support,<br />
Recap:<br />
Arrived at 7:45 am<br />
Jumped on the Bridge<br />
Employee was on site already<br />
Employee left at 8 am<br />
Located Comcast equipment on top of Network rack<br />
Did a continual Ping to insure that me removed the Comcast equipment would not disconnect site.  No issue<br />
Removed all equipment including power cords and network cables connected to Comcast devices<br />
Closed the Rack back after removing equipment<br />
Took pictures of devices<br />
Spoke with Support on Bridge<br />
Provided information requested by Support<br />
Support left the bridge and so did I<br />
Attached pictures of devices to Email<br />
Waiting for Comcast on site to hand over equipment as requested<br />
Will drop off store key today back where I picked it up<br />
<br />
Cradlepoint<br />
SN MM214800003658<br />
MAC 003044758c74<br />
IMEI 357926103386384<br />
 <br />
Advantech<br />
KSA3855737 <br />
<br />
<br />
<br />
Regards,<br />
<span style="font-size: 20px;"><strong>JC</strong></span><br />
<span style="font-family: verdana, geneva, sans-serif;">BLUE TECHNOLOGY<br />
Support Administrator</span><grammarly-desktop-integration data-grammarly-shadow-root="true"></grammarly-desktop-integration></body>
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