Ticket ID : 256<br>Ticket Title : 110152 / Wildseed Palo Alto / Investigate Grill printer not printing / FWLD002-KP-GRILL<br><br>
								Dear Ismodes JC,<br><br>
								The Ticket is replied the details are :<br><br>
								Ticket No : TKT000079<br>
								Status : Closed<br>
								Category : Small Problem<br>
								Severity : Minor<br>
								Priority : Normal<br><br>
								Description : <br>Hello,<br />
<br />
I hope all is well.<br />
<br />
We would like to request a technician for the location below:<br />
<br />
Address: 855 El Camino Real #110, Palo Alto, CA 94301<br />
Date: April 17, 2023 (Monday)<br />
Time: 9:00 AM PST<br />
Access to Store: Granted<br />
Dynamix Ref Number: 110152<br />
Device Type: Grill Printer<br />
Connection Type: Wired<br />
<br />
Work Needed:<br />
<br />
- check the Grill printer's physical connection<br />
- check the Grill printer set up<br />
- use the backup printer if needed<br />
- test functionality and make sure that the GRILL printer is working<br />
<br />
 <br />
<br />
Troubleshooting Steps were taken:<br />
- Check the connection<br />
- power cycle the printer<br />
- print a test page - able to print a test page<br />
- still shows offline on the terminal<br />
- use the backup printer - still no printing<br />
<br />
Please confirm the availability of the schedule.<br />
<br />
Thank you.<br />
<br />
Kind Regards,<br />
Dianah<br><br>
								Solution : <br>
								<br><br>
								Regards<br>Support Administrator<br><br>