Ticket ID : 263&lt;br&gt;Ticket Title : The Bird Hayes / Reset AV Matrix&lt;br&gt;&lt;br&gt;
								Dear Ismodes JC,&lt;br&gt;&lt;br&gt;
								The Ticket is replied the details are :&lt;br&gt;&lt;br&gt;
								Ticket No : TKT000081&lt;br&gt;
								Status : Closed&lt;br&gt;
								Category : Small Problem&lt;br&gt;
								Severity : Minor&lt;br&gt;
								Priority : Normal&lt;br&gt;&lt;br&gt;
								Description : &lt;br&gt;Hello Team, &lt;br /&gt;
&lt;br /&gt;
We would like to request a technician for the location below: &lt;br /&gt;
&lt;br /&gt;
Address: 406 Hayes Street&lt;br /&gt;
Date:Time:  10AM PST 4/17/2023 (Monday) or Tomorrow&lt;br /&gt;
Access to Store: Dining&lt;br /&gt;
Dynamix Ref Number: 00110135&lt;br /&gt;
Device Type: TV &lt;br /&gt;
Connection Type: Wired&lt;br /&gt;
&lt;br /&gt;
Work Needed:&lt;br /&gt;
Task 1: Reset AV Matrix / Matrix receiver for TV number 4&lt;br /&gt;
Task 2: Test if the TV can play other channels/movies&lt;br /&gt;
&lt;br /&gt;
Regards,&lt;br /&gt;
Jeremy.&lt;br&gt;&lt;br&gt;
								Solution : &lt;br&gt;
								&lt;br&gt;&lt;br&gt;
								Regards&lt;br&gt;Support Administrator&lt;br&gt;&lt;br&gt;