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<body data-gr-ext-installed="" data-new-gr-c-s-check-loaded="14.1030.0">Dear Dalrymple Yann,<br />
<br />
<br />
There is an update to:<br />
<br />
Ticket ID : 76<br />
Ticket Title : Troubleshoot Dayforce Offline-El Techo<br />
<br />
<br />
Ticket No : TKT000006<br />
Status : In Progress<br />
Category : Small Problem<br />
Severity : Minor<br />
Priority : Normal<br />
<br />
Description :<br />
Dear Dalrymple Yann,<br />
<br />
<br />
There is an update to:<br />
<br />
Ticket ID : 131<br />
Ticket Title : Troubleshoot Dayforce Offline-El Techo<br />
<br />
<br />
Ticket No : TKT000061<br />
Status : Closed<br />
Category : Small Problem<br />
Severity : Minor<br />
Priority : Normal<br />
<br />
Description :<br />
Hello Blue Technology,<br />
<br />
<br />
We would like to request a technician for the location below:<br />
Address: 2516 Mission St- El Techo and Lolinda<br />
Date: ASAP, If possible today April 5<br />
Time: 9PM PST<br />
Access to Store: C/o Staff<br />
Dynamix Ref Number: 109888<br />
Device Type: Dayforce Touch Clock<br />
Connection Type: Wireless<br />
<br />
<br />
<br />
Work Needed:<br />
Task : Determine if it's a connection problem or a hardware issue.<br />
Worked with support team to ascertain whether the clock has an IP address or not<br />
<br />
<br />
Regards,<br />
Alexandra<br />
<br />
Solution :<br />
Support,<br />
Recap:  <br />
Arrived at 1:15 on site and Vincent (GM) was on site at Lolinda<br />
Asked him to show me where the Lolinda DayForce tablet was located at<br />
Vincent gave me a quick rundowm of the issue<br />
Called the Bridge and spoke with Support (Claudette)<br />
Based on the email information, I was under the impression the DayForce tablet was hard wired as I was asked to remove the Ethernet cable<br />
Tried to unmount the tablet to check connection but could not get it off the wall<br />
Asked Claudette how to unmount Tablet which she did not know<br />
Told her I could call Angel who was the one who mounted it<br />
Claudette said she would stay on the bridge<br />
Called Angel and he told me the DayForce Table were connected via wireless<br />
Followed his instructions and quickly noted that the Wireless connection was disabled so I re-enabled it<br />
It took a few tries but eventually Tablet reconnected<br />
IP address finally showed<br />
Trigger a call home and a Software update as per the instructions<br />
Device showed a Green connection and Wireless connection<br />
Vincent had staff enter information and it worked as expected according to him<br />
Then went to El Techo and did the same things for the second Tablet<br />
When done, called the Bridge back but no Claudette<br />
Called Dynamix Support, Rohit pickup the call and tranferred me to Dale as he could not contact Claudette<br />
Provide Dale with IP addresses of both DayForce Tablet and Dale confirmed he could see them online<br />
Informed Vincent that El Techo DayForce Tablet was fixed as well<br />
Took pictures<br />
Suggestions:  DayForce Tablet may need to be hard wired as the isssue was network related instead of a wireless connection<br />
Left site <br />
<br />
<br />
<br />
Regards,<br />
<span style="font-size: 20px;"><strong>JC</strong></span><br />
<span style="font-family: verdana, geneva, sans-serif;">BLUE TECHNOLOGY<br />
Support Administrator</span><grammarly-desktop-integration data-grammarly-shadow-root="true"></grammarly-desktop-integration></body>
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