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&lt;body data-gr-ext-installed=&quot;&quot; data-new-gr-c-s-check-loaded=&quot;14.1029.0&quot;&gt;Dear Solorzano Angel,&lt;br /&gt;
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There is an update to:&lt;br /&gt;
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Ticket ID : 394&lt;br /&gt;
Ticket Title : Request Tech Visit Switch Installation at SD Concord&lt;br /&gt;
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Ticket No : TKT000104&lt;br /&gt;
Status : Closed&lt;br /&gt;
Category : Other Problem&lt;br /&gt;
Severity : Minor&lt;br /&gt;
Priority : Normal&lt;br /&gt;
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Description :&lt;br /&gt;
Lockbox has been left on patio door with code 1987. Fans are on a shelf above the computer, on the left side. Please replace both and bring the old ones back to BOH for testing. &lt;br /&gt;
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There is a Pandora Mood Media device on the left rack. Remove this and ensure the CloudBox device is connected to the amplifier - this should already be done but please confirm. Bring Mood Media device with power supply back to BOH with switch fans. &lt;br /&gt;
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Last, there is an Arris modem just hanging on wall. Make sure this is secured- either in the rack or on the wall.  &lt;br /&gt;
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Equipment return to BOH tomorrow is not required. You can either drop off to SD Novato or bring to BOH next time you have a call in SF.&lt;br /&gt;
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Solution :&lt;br /&gt;
After replacing the fans (2) on the switch,  everything looked good: &lt;br /&gt;
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* Toast devices are online. &lt;br /&gt;
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* Office computers have the internet. &lt;br /&gt;
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* Wifi works fine,  online. &lt;br /&gt;
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* Music on cloud box is playing normally &lt;br /&gt;
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Regards,&lt;br /&gt;
&lt;span style=&quot;font-size: 20px;&quot;&gt;&lt;strong&gt;JC&lt;/strong&gt;&lt;/span&gt;&lt;br /&gt;
&lt;span style=&quot;font-family: verdana, geneva, sans-serif;&quot;&gt;BLUE TECHNOLOGY&lt;br /&gt;
Support Administrator&lt;/span&gt;&lt;/body&gt;
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