Ticket ID : 131<br>Ticket Title : Troubleshoot Dayforce Offline-El Techo<br><br>
								Dear Dalrymple Yann,<br><br>
								The Ticket is replied the details are :<br><br>
								Ticket No : TKT000061<br>
								Status : Closed<br>
								Category : Small Problem<br>
								Severity : Minor<br>
								Priority : Normal<br><br>
								Description : <br><br><br>
								Solution : <br>JC,<br />
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A request to make an adjustment on the start time for this – As soon as possible is preferred. Is Yann available to take this call to El Techo/ Lolinda?<br />
<br />
 <br />
<br />
Here are some troubleshooting steps provided by Ceridian:<br />
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Offline Clock Troubleshooting:-<br />
1.1Verify if the clock is receiving an IP address<br />
1.Go to the location the clock is mounted<br />
2. Place and hold your Finger on the Welcome to Dayforce HCM until the clock prompts you to enter the administrator PIN.<br />
3. Enter the PIN 4110 and press Enter.<br />
4. Tap Clock Information icon<br />
5. Verify if the clock has an IP address<br />
 If the clock has an IP address<br />
Trigger a Call Home and a Software Update through the admin mode<br />
Note: If the clock goes on activation pending screen, trigger a Call home and a Software<br />
update again<br />
<br />
 If the IP address is missing<br />
1. Disconnect the ethernet cable and plug it back again.<br />
2. Verify if there is an IP address under the Clock information<br />
3. If yes, trigger a Call home and Software update<br />
4. If no, connect the clock to an another ethernet/port or connect the clock to Static IP<br />
5. Trigger a Call home and Software update<br />
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Please let us know if this can be addressed today.<br />
<br />
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Thank you,
								<br><br>
								Regards<br>Support Administrator<br><br>