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<body data-gr-ext-installed="" data-new-gr-c-s-check-loaded="14.1029.0">Ticket ID : 401<br />
Ticket Title : Installation of replacement KDS FWLD002-KDS-001<br />
<br />
Dear Dalrymple Yann,<br />
<br />
You have been assigned to the following ticket:<br />
<br />
Ticket No : TKT000106<br />
Status : Open<br />
Category : Other Problem<br />
Severity : Minor<br />
Priority : Normal<br />
<br />
DYNAMIX TICKET NUMBER:&nbsp;110888<br />
<br />
Description :<br />
We would like to request a technician for the location below:<br />
  <br />
•	Address: 855 El Camino Real #110<br />
•	Date: May 15<br />
•	Time: 9:30AM AM PST<br />
•	Access to Store:  Granted c/o Manager <br />
•	Dynamix Ref Number: 110888<br />
•	Device Type: KDS <br />
•	Connection Type: Hardwired<br />
<br />
<br />
Work Needed: <br />
1. Remove the defective KDS with label  FWLD002-KDS-001<br />
2. Install and set up the replacement KDS <br />
3. Put the label  FWLD002-KDS-001 <br />
4.Check the EXPO printer with label  FWLD002-KP-EXPO because it's printing and not getting an IP address. <br />
5. Drop off the defective KDS <br />
<br />
<br />
Troubleshooting Steps Done: <br />
KDS:<br />
•	Check ports from the KDS<br />
•	Tried Different ethernet cable<br />
•	It will not stay connected not unless the KDS will place upside down<br />
Printer:<br />
•	Print test page - No ip<br />
•	check the physical connection<br />
<br />
<br />
Regards, <br />
Claudette<br />
<br />
<br />
<br />
Regards,<br />
<span style="font-size:20px;"><strong>JC</strong></span><br />
<span style="font-family:verdana,geneva,sans-serif;">BLUE TECHNOLOGY<br />
Support Administrator</span><grammarly-desktop-integration data-grammarly-shadow-root="true"></grammarly-desktop-integration></body>
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