Hello Team,

Sorry for the short notice. We would like to check if we could send someone onsite today at 10AM PST for the below location. if not, we would like to request to send one for tomorrow at the same time.

Address: 2355 Telegraph Avenue
Date:Time:  10AM PST 3/20/2023
Access to Store: Managers office
Dynamix Ref Number: 00108769
Device Type: Security Camera
Connection Type: Wired

Work Needed:
Task 1: Restart camera 2
Task 2: Test camera 2 if can be remote options via IVMS are working ex. change camera name / reboot etc.
Task 3: Test playback option for camera 2 if working

Troubleshooting Steps taken:
· Tried remote restart for camera 2 / not working
· Tried resetting camera 2 / not working
- All remote functions for camera 2 are not responsive

Let us know if you other questions.

Regards,
Jeremy.